I have the phone for a week now and more and more it's shut down when I want to switch it on. I then have to press the power button a bit longer and it will then restart normally.
And there is something else that I think is strange (I just found out while testing because of the other issue). When I press the power button multiple times then sometimes it doesn't switch on again. After a wait of a few seconds and another press it switches on again.
Anyone else has these issues? Can I track why it switches off? Is there a log to see what happend before?
Only when it's cold
I noticed that the random shutdowns are not so random. It only happens when the phone is cold. I can put it 3-4 minutes outside (a bit below 0 degrees celsius) and it switches off every time.
When it's warm - it never happens.
Anyone else have this problem? what's the temperature range which it should work in? I never had that with another phone and it's really not that cold.
Not me, but it's not that cold here.
But it is coldest time since i have z3c and i noticed that in camera when switching from superior auto to manual, or anything it lags a bit when it's cold.
I couldn't find operating range for our battery but it looks like that most Li-Po batteries suffer when temps go below the 0C
I'm going to assume that's your case.
Standby phone = no heat being generated = available current dropping = phone shutting down
Info
chaelli said:
I noticed that the random shutdowns are not so random. It only happens when the phone is cold. I can put it 3-4 minutes outside (a bit below 0 degrees celsius) and it switches off every time.
When it's warm - it never happens.
Anyone else have this problem? what's the temperature range which it should work in? I never had that with another phone and it's really not that cold.
Click to expand...
Click to collapse
weird
thr s always process in background so the phone temp will be always above 0 C
unless the environment temp be too below 0C (like -20C)
contact service center and tell the story and please inform us here what s their response
:good:
Thanks for the inputs. I know that there is a limit on lower temperature for the batteries. But as I easily was able to restart the phone and it showed no strange value for the battery-power, I don't think it can be only this. Also - we had 5 other phones with us and they all worked in the same environment. I'll keep you posted what the service center answers...
I have been in low-temperature environments(-18,+4,0 C) I did not stay too long, but phone survived without any hassle
I am having a very similar issue. Since day 1, my phone randomly reboots especially during the night every 20 minutes or so, and i usually find it switched off in the morning when i wake up. I even had to go work late the first morning because I use the alarm of the phone to wake up and since the phone was switched off, the alarm didn't work.
Last week i went to ski. Up in the mountain, the phone was almost completely useless ( Tempererature was just below 0 C ). It was constantly rebooting in my pocket and shutting down every 5 minutes. Whenever i wanted to use it, the screen opened and as i unlocked the phone it rebooted, however if i continue to use it afterwards ( opened mobile data and gps, talking, etc. ), it did not reboot. So i thought that it might be due to battery getting too cold. Also, i realized the rebooting happens more frequently when i put the phone in a very low power usage state like Ultra Stamina or flight mode. ( I also put the phone in flight mode during the night when i go to sleep )
I have contacted Xperia Care. They assumed this might be a software malfunction and suggested resetting my phone using PC Companion. I played along and reset my phone but it didn't fix anything. I will call them again tomorrow. I am suspecting the battery itself is faulty or the background task that is supposed to heat up the battery is not working properly.
Update: : Appaerently the phone was in fact faulty. They changed it with a new one which is working pretty fine
Related
Hi, I bought a SGS a few days ago. Everything was fine at first, but then it started to overheat even for a few minutes of use. It is around 32 degrees celsius when the screen is off, but even if I do nothing and keep the screen on for some time, it shows 41 degrees celsius. If I open a game or the music player it becomes 48.Not occasionally, every time I do the same thing. If it was a graphically intensive game it would probably be 55 easily. I deleted everythng and did a data factory reset, it slowed down the speed of the heating but the same thing happens eventually. I've checked similar threads and someone said even a temperature of 55 degrees is normal, but that can't be true since when the temp is 48-49 the phone becomes really sluggish, and apps stop working. Any ideas?
The most important thing is though, I dropped the phone once. However, it wasn't an issue that day and the day after. I don't think they are related, what do you think? Is there a cooling system that might be damaged? I don't want to send the phone back because there are small scratches around the silver part of the phone because of it and they might resend the phone saying it is the user's fault.
Lastly, the Froyo is installed now. If I upgrade to Gingerbread is there a chance that it will help the temperature stay normal?
I have had temperature of 60 degrees. It's pretty normal, I don't think gb would change anything from it.
When the temperature is about 50, the phone starts to lag badly, the browser lags and the games freeze. Before this, the highest I saw was 36 when playing a game.
As far as I know, when it hits 60 degrees, the phone turns off automatically, are you sure? It becomes very ucomfortable to hold too.
Definitely normal when the phone is doing something intensive. Phones don't have cooling systems - do you want a fan at the back of the device? Also, the phone can go beyond 60 degrees - it doesn't turn off when it reaches 60. If there is a defense mechanism it goes beyond that point. The battery on the other hand stops charging if the phone reaches a certain temperature. I don't recall any sluggishness with the phone at high temperatures or at least nothing like games freezing. One thing to do is to reduce to minimum the brightness of the screen coz Super AMOLED screens tend to produce a lot of heat at high brightness levels and that's what mainly heats the phone so much. Also, you can get a kernel with which you can undervolt the cpu - that will keep the cpu cooler.
Inagalaxyfaraway said:
Hi, I bought a SGS a few days ago. Everything was fine at first, but then it started to overheat even for a few minutes of use. It is around 32 degrees celsius when the screen is off, but even if I do nothing and keep the screen on for some time, it shows 41 degrees celsius. If I open a game or the music player it becomes 48.Not occasionally, every time I do the same thing. If it was a graphically intensive game it would probably be 55 easily. I deleted everythng and did a data factory reset, it slowed down the speed of the heating but the same thing happens eventually. I've checked similar threads and someone said even a temperature of 55 degrees is normal, but that can't be true since when the temp is 48-49 the phone becomes really sluggish, and apps stop working. Any ideas?
The most important thing is though, I dropped the phone once. However, it wasn't an issue that day and the day after. I don't think they are related, what do you think? Is there a cooling system that might be damaged? I don't want to send the phone back because there are small scratches around the silver part of the phone because of it and they might resend the phone saying it is the user's fault.
Lastly, the Froyo is installed now. If I upgrade to Gingerbread is there a chance that it will help the temperature stay normal?
Click to expand...
Click to collapse
I've never monitored internal temperatures, but....
Mine very rarely feels hot to the touch. If I played Dungeon Hunter for a half hour it would get pretty warm (not hot though) but that's normal I'd say. Send it back to Samsung Service Center - this phone costs half a grand, don't chance that it's slowly cooking itself to death!
Oh and I didn't find gingerbread to make a dramatic difference, wouldn't expect it to solve all your problems. Sorry dude.
try uc/uv-ing the phone, might help:\
I told you there was something wrong . It might be normal, but the beginning of it was definitely not normal. The thing is, when I set the alarm, the phone starts overheating. It goes to 40 without starting any apps, and sees 45-48 under 5 minutes of use depending on what I am doing. When I turn it off, it hovers around 36. I've never seen it past 38 even when there are three apps working. I've noticed this a few hours ago and still am still testing it, so I am not 100% sure, any of you had a problem with the alarm? It sounds even more reasonable because the time the phone started to do this roughly coincides with the time I set the alarm for the first time.
Hopefully the alarm is to blame, I can live without that .
I overclocked mine and It gets hot as hell. even when I charge the phone? Is there anyone who knows how to solve it?
DeaDman594 said:
I overclocked mine and It gets hot as hell. even when I charge the phone? Is there anyone who knows how to solve it?
Click to expand...
Click to collapse
What program did you use to OC?
DeaDman594 said:
I overclocked mine and It gets hot as hell. even when I charge the phone? Is there anyone who knows how to solve it?
Click to expand...
Click to collapse
Undervolt or reduce overclock, simples!
GTi9000 insanity cm012/glitch
I've been ROM-free for months now ever since this problem started but alas! Not even returning it to the stock using Sony's repair thing fixed it.
My phone has been rebooting at random moments and whenever I'm lucky enough to see it on, the battery status always changes. For example, I've recently charged it then put it in my pocket for a couple of hours, when I check it, I see the Sony Ericson logo and when it turns on the battery has completely gone from 90 to 20 something if I'm lucky and 3% or so if I'm not. This problem is often found when: I've left it in my pocket for even the slightest period of time, when someone's calling me (I can't even answer calls for more than a few seconds now because it always dies on me), and other random moments.
If it helps, the battery seems to be on fire every time it reboots itself. Thanks for any helpful suggestions and even for just reading.
i bought my phone on 1st march and it was all fine (except the stamina mode led notification) until TODAY. I have experienced 2 sudden battery drainage on the same day and the battery can drop like 70% within an hr and the phone became VERY HOT. I have my stamina mode and location based wifi on.
Now my wifi and bluetooth is not working. I have rebooted my phone and switched off the location based wifi and trying to manually turn back on wifi and bluetooth but still failed! the wifi icon keep blinking but never able to turn on again. i also reset and erase everything of the phone and repair the phone once with the SUS. still NO LUCK!
I dunno if the abnormal battery drainage is something related to the location based wifi mode or the overheat killed my wifi or the wifi problem caused battery drain?. Has anyone experienced a similar issue? or just me? heres the battery screenshot.
Hi,
a member (November49) is having problems with their account, but they wanted me to post this for them in the meantime.
Hello mate,
I bought the Xperia Z the day it came out. I sent the first one back because I thought I was experiencing audio issues. The sellers claim they couldn't understand what I was complaining about, as they said caller audio was just fine.. but they sent me a new one anyway. I don't know, perhaps it is my network, because some callers sound muffled or like there is a separate layer of audio over their voices. I might change my sim card because the replacement unit is exhibiting the same behaviour.
Anyway, overheating and power drain. The phone was kind of ok. I was juicing it a fair bit because I watch movies, use the net, HSDPA+ constantly connected etc. All was relatively as expected, then suddenly, I was experiencing a massive power drain and overheating. Overheating while the phone was charging, really small increments in power when charging so it was taking forever, any use of the phone while charging would drain the battery (even though it is supposed to be receiving power), eg connecting to the net, watching movies, checking/sending messages, anything. The problem got so bad, I requested a second product return code from the dealer and was preparing to send it back.
Brain wave - "what if it was a software conflict with an app?". The phone is supposed to be some sort of behemoth and an app shouldn't have such an effect on it, but it was a thorn that felled St Jerome's' Lion. So I went over what I had installed recently and figured it may be a conflict with SystemPanelLite Task Manager. I immediately uninstalled it. Nothing.. no change. Eventually, the phone drained so badly, it shut down. I kept the charger plugged in, let it drink a little and powered it back up. I charged it to capacity. It was limping for a day or two, similar overheating problems and what not, did a second complete drain and shutdown, booted it back up.
Now it seems to be charging as normal, the battery percentage rising as it should, no extreme overheating while charging.. granted it warms up a little, but I'll take that over what was happening before. Tried streaming some video, watching native video, no overheating or exaggerated drainage. I think it's fixed. To be sure, though, I went to Sony's website, downloaded the software update tool, had it check my phone over, it said it was running the latest software, but I opted to do a factory reset and fresh install just to be safe. It recommends you do so if you are experiencing issues.
I'm in the middle of the fresh install now. If no one hears from me again on this issue, you can assume that uninstalling the offending app, draining and rebooting a couple of times and a factory reset fresh software install has fixed the problem. Well... that's what I'm hoping, anyway.
Good luck, buddy.
update: battery was heating up during use, not too much, but getting warm, losing about a percent every minute or two of watching video. Boxed it up. Sending back. I hope the fix worked for you as it did temporarily for me, but ultimately, I think I have a faulty unit.
Click to expand...
Click to collapse
So here's the deal. Wasn't getting great idle drain but figured I'd give it a while to see if it worked itself out. It hasn't. Took my phone off the charger and slept for less than 8 ours and loss almost 16% about 2% per hour.
I had wifi on. Blue tooth off. gps off. i have greenify stopping my voicemail and facebook app. I have about 60 something apps frozen. Android OS took up most of my battery life as you can see in pictures. Went to partial wakelocks and saw email at 30seconds but there are only like 45 secs of partial wakelocks so not that big of a deal. Noticed that better battery stats said my phone was awake for almost an hour (I was on it for 10 minutes looking at stuff which is why the screen on pic saus about 10 minutes, the screen wasn't on at all from unplug to me waking up). Noticed under kernal lock that something was keeping stuff on for almost an hour.
So why on earth was my phone on for almost an hour of the 8 hours i was asleep? Further, why does my battery drain look like it was pretty consistent over that time even though the phone was on for an hour. It makes me think that it continuously must be turning itself back on. I know that wifi is the problem for some people but I figured that I would be able to see that in partial wakelocks yet it isn't there. I can try changing wifi stuff if some sees something showing that it is wifi issues.
Otherwise, maybe i should return the phone???
So , I would say that the main issue is your mail service process. It woke up 184 times, every time it wakes its going to keep the phone awake for a little before the phone completely goes back to sleep. it is work related i assume?
anotherfiz said:
So , I would say that the main issue is your mail service process. It woke up 184 times, every time it wakes its going to keep the phone awake for a little before the phone completely goes back to sleep. it is work related i assume?
Click to expand...
Click to collapse
yes that mail account is work and there is an account for my school. It is the email apk that bypasses security that plenty of other people are running. Do you think that it is an account issue or the Email.apk? So the 180 wake ups only totaled for 30 something seconds of partial wakelock. Is it not showing upas a partial wakelock and that is why the phone says that it was on for so long?
also, I read that something having to do with wifi and the qcom_rx_wakelock cause severe battery drain. Know anything about that.
So, yes, the app only worked for 33 seconds because each wakelock probably required only a few milliseconds to do what it needed to do.. but the phone does not go to sleep instantly after each wakelock. so for each of the 184 times that app woke your phone up, it was "awake" for 5-15 seconds or however long it takes the phone to decide its time to go to sleep again. Awake time for me is almost always a function of screen time, like 1.5x - 2x my screen time.
anotherfiz said:
So, yes, the app only worked for 33 seconds because each wakelock probably required only a few milliseconds to do what it needed to do.. but the phone does not go to sleep instantly after each wakelock. so for each of the 184 times that app woke your phone up, it was "awake" for 5-15 seconds or however long it takes the phone to decide its time to go to sleep again. Awake time for me is almost always a function of screen time, like 1.5x - 2x my screen time.
Click to expand...
Click to collapse
so any idea on a solution besides setting up for my email to only check every half hour. It is set to push right now. Given I don't need it at night really and i can set something up to change when it is allowed to check for emails. But sometimes I am up at 2 because I get an email that requires me to do work. Also, the qcom_rx_wakelock that kept m phone on for 32 minutes or something doesn't seem to have to do with the email. But maybe when the email tries to access the internet that wakelock runs to try to get wifi...
edit: I did more research on the qcom_rx_wakelock. I still don't understand it all but it is some issue that the 4.2.2 update came with. It causes major battery drain on some wifi networks and not on some others. It has to do with the wifi connection continuously having to talk to the router and waking the phone up which is also tied to some apps that are syncing. People on nexus's have created patches that fix the issue, but I don't think I'm going to be doing anything like that. I PMd a member to try and get more information.
For now I have two routers at my house and will be switching to using the other router for my wifi connection on my phone to see if it creates the same battery draining issues while in sleep. If I get any more information I will update again. I also think this could explain a lot of the reason that some people are experiencing sub-par battery life while others are getting great battery life. Depending on what router (work, school, home, public place) you are on might make the phone constantly turn itself on and off trying to reconnect or do something with that wifi network. I know many people have had 15 to 20% battery drain overnight then turned wifi off and just stayed on 3g/4g connection and battery drain went to 4 to 5% over night. FYI
I just got the Moto X and have a few things installed. My question is, in the battery mete graph you have screen on and awake. Is the awake always supposed to be on? I'm guessing it is since it has the touchless controls always listening.
Figured why it won't go to sleep. Has anyone ever had it where the phone app gets stuck and stays awake? Only way to get rid of it for me is to reboot.
My Gear S2 operates as normal as it should, however even at idle, the battery drains rapidly. Once the unit is completely dead, I then dock it and it will say 60% charge, which I know is wrong given that the unit will not power on undocked, meaning the battery had been completely depleted. Unit charges normally but I think a bug is preventing it from reaching actual 100% since it believes 0% to be 60%. Is there a way I can fix this without tearing apart the unit or replacing the battery?
same issue
I'm having the exact same issue, did a factory reset today updated all apps still same. I use a basic watch face, turn brightness to 2, everything off except Bluetooth and can get about a day of use . Is anyone else having this issue and has a solution?
Battery dead
So update on this issue, (on the Gear App on the phones most updated version) I went to the basic watch face in gray scale, then turned off all notifications, under gear connection, I unchecked sync wi-fi profiles, and under about gear I unchecked marketing information. I'm not sure which of those if any made the difference but at the end of day one 16 hours of use I was at 70%. So on the second day I tried a colorful watch face with animations, and 16 hours in I was at 63%. So one of those changes I made may have fixed my issue.
I did uninstall and reinstall the app on the phone, as well as reset the watch itself, neither seemed to work until I did the above changes. Hopefully that will help someone, or at least help to find out what is causing the massive battery drain.
dbrothers1 said:
So update on this issue, (on the Gear App on the phones most updated version) I went to the basic watch face in gray scale, then turned off all notifications, under gear connection, I unchecked sync wi-fi profiles, and under about gear I unchecked marketing information. I'm not sure which of those if any made the difference but at the end of day one 16 hours of use I was at 70%. So on the second day I tried a colorful watch face with animations, and 16 hours in I was at 63%. So one of those changes I made may have fixed my issue.
I did uninstall and reinstall the app on the phone, as well as reset the watch itself, neither seemed to work until I did the above changes. Hopefully that will help someone, or at least help to find out what is causing the massive battery drain.
Click to expand...
Click to collapse
With all that I have done with my gear, most I was able to get was about 10 hours. Though today it did to something odd. It died completely like it normally does, (it dies anywhere between 3-10% ish, and when it does die, its completely dead) so I placed it on the dock. Two minutes later I check and it reports 34%, "thats odd" I think to myself so I undock it and power it up thinking I would get no more than 5 minutes battery life on it since it couldnt possibly have that much charge in two minutes. I also expected it to report a low percentage but it didnt. I placed it back on my wrist and it continues to run about 10 minutes later down to 25% and still going! I find it odd. My current leakage issue I think remains and might be why the watch doesnt last as long. I might end up getting a new battery and see. My top battery user: watch faces at ~45%, even if the face hardly came on, and I am using one with a custom background that is mostly pure black.
Drain
That does sound pretty weird. I had a custom watch face installed "Mr Time" and started with a brand new install and I'm slowly adding things back in.
I would suggest a fresh install of the phone app, and the watch, using the classic face black and white. If you can get similar results to what I have then one by one start customizing it. I tried a lot of things to get it to work, over several days and that's what worked for me. I even uninstalled all of the watch faces I want using from the app"i felt that Mr time was still running in the background, even though it probably wasn't.
Good Luck