Hi all. I've had my droid turbo for about a month and just before my case arrived for the poor thing it fell out of my pocket. The screen is perfectly fine and so is most of the phone except one of my corners is pretty gnarled up. Nothing affecting it structurally it is just a dent. I wanted to see if anybody had experience with the extremely vague Screen Assurance Program as it says that "Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage" will make it so you could not get your screen replaced. Since it is only a small dent and none of the previously mentioned should I be fine if i need a replacement screen in the future?
Yabbakinz said:
Hi all. I've had my droid turbo for about a month and just before my case arrived for the poor thing it fell out of my pocket. The screen is perfectly fine and so is most of the phone except one of my corners is pretty gnarled up. Nothing affecting it structurally it is just a dent. I wanted to see if anybody had experience with the extremely vague Screen Assurance Program as it says that "Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage" will make it so you could not get your screen replaced. Since it is only a small dent and none of the previously mentioned should I be fine if i need a replacement screen in the future?
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Can you take a picture?
It's the scrape right there. Other than that the phone is fine. Just want to know if this excludes me from getting a replacement screen down the line if I need it.
Sent from my XT1254 using XDA Free mobile app
Buy a new back on ebay.
Yabbakinz said:
It's the scrape right there. Other than that the phone is fine. Just want to know if this excludes me from getting a replacement screen down the line if I need it.
Sent from my XT1254 using XDA Free mobile app
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I think that wont exclude u from getting a screen replacement. Its a guarentee for 1 year to change the screen for u.
I think that'll be fine, but you may consult with them for sure.
Related
Hi There,
I was wondering if anyone has experience the same issue as me. I only got my Optimus 2x back on the 12th Dec and I've just noticed that the finish on the metal looking plastic surround on the side of the phone has begun to wear.
The phone has spent most of its life in a case and has never been placed in a pocket with anything like (e.g. keys, money) the front and back of the phone are like new, so I'm a little concern with how the finish has begun to wear in such a short space of time.
I just wanted to check if perhaps it's a one off issue with my phone or if other people have had the same problem?
Thanks
Kev
Mine spent all it's life in a gel case and the finish was still A1 when I sold it.
Mine gets **** kicked in my pocket with keys lighters and change with no cover just a screen protector and its still mint Lol must ne something with the case you're usin
Making bad decision's one at a time.
My finish has not even begun to deteriorate.. used it for 8mths already, I've stopped using case for about a month but still use soft cloth cover. Maybe there is something wrong with your finish?
I used to think the same thing, but then i took an arrow in the knee.
Lol jk, i used to think the same thing, but i found out it was the plastic sticker thats on there when its new that was damaged. Sticker removed and its still mint 3 months later
Sent from my Optimus 2X using XDA App
Mines fine, 3 months of heavy use and no wear on the finish except for where I've dropped it and it's scratched. The home button does look a bit buffed like it has micro scratches and has lost its shine on one side though.
I've had mine for about 6-7 months, some paint worn off the first day i got it.
Though only on the bottom left corner, never used any case.
Also managed to get a small scratch on beneath the back button on the first day, even though it never got in contact with anything that could made a small scratch like that.
It might have been there when i got it, never thought about it really... And yes, it was brand new.
Otherwise its in good condition.
Was about to send it back, but never did, stupid summer. Kinda regret it now haha.
Had mine since release date with heavy usage no cover and there's. No wear and tear at all. I also dropped it over 10 times whilst being drunk. It Must've been the cover that damaged yours.
Sent from my Optimus 2X using XDA App
Got mine in Sept just one or two scratches...always in pocket with keys or change..!!
Sent from my LG-P990 using XDA App
mine is like new https://plus.google.com/photos/1031...ms/5689355740415531633?authkey=CKn837SPv7roLw i got mine in june
eniux said:
Had mine since release date with heavy usage no cover and there's. No wear and tear at all. I also dropped it over 10 times whilst being drunk. It Must've been the cover that damaged yours.
Sent from my Optimus 2X using XDA App
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Mine came with free screen bleed and the actual glass seems to have a defect in it, like it isn't entirely clear, has a slight line or something. I wont blame LG for that at all though as corning gorilla made the glass.
dandeli21 said:
mine is like new https://plus.google.com/photos/1031...ms/5689355740415531633?authkey=CKn837SPv7roLw i got mine in june
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What cover is that?
Neefy said:
What cover is that?
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Looks like the one you can but at the wind store
Making bad decision's one at a time.
Looks like one I've seen on eBay
I'm using mine without a bag or screen protector and it's still close to mint.
LG did a good job on the hardware - it's just this crappy software & support..
Thanks to CM7 I'm really happy with my phone though.
Mine just broke Camera len cover yesterday I really don't know what cause this and anything else still like NEW!
12rithy said:
Mine just broke Camera len cover yesterday I really don't know what cause this and anything else still like NEW!
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Just cover it with some tape lol
Making bad decision's one at a time.
Its mostly due to the case itself and may not be defect in the phone.
Some cases do wear off some fine finishes...
Thanks all, not sure if it was the case or if I was just unlucky and got one with thin coating. Anyway the supplier has offered a full refund as they don't have any more in stock I don't really want to get a refund as I got the phone for a good price, so I'm just hoping they get a few more in stock over the next week or two and then I can swap it.
Hey everyone.
A few months ago I dropped my phone for the first time. It turned out that the screen had gotten a large crack down through the middle, running all the way from the top to the bottom. I tried using it, and the touch capabilities didn't seem to be affected, so basically it was just cosmetic at first.
But this afternoon, after having used it lightly since morning without issues, the phone suddenly started responding weird to touch. Whenever I touch the screen, it registers touches all over the screen, and I'm not even able to dial in my pin code after rebooting.
Does anyone have an idea what might have happened, what is broken, and how much it will set me back to fix it?
BTW, the phone arrived with a red pixel, I noticed it once when booting up, but thought it was just a bug or something. Later I found out that is actually a fault with the phone, and most companies have dead pixel policies, I'm wondering, is it possible to return the phone for a new because of the red pixel?
Thank you for your time.
I think it will be a little hard to prove that dead pixel after being cracked. If you have some skills, you can change it yourself, its not very hard and you can find the screen on the internet.
Sent from my LG-P880 using xda app-developers app
RuedasLocas said:
I think it will be a little hard to prove that dead pixel after being cracked. If you have some skills, you can change it yourself, its not very hard and you can find the screen on the internet.
Sent from my LG-P880 using xda app-developers app
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That does sound good, but aren't the glass (The outermost layer) and the touchscreen two different things entirely?
Thank you.
Well what do you know, it started working again! Well, atleast for now.
Thanks for the advice
SB93 said:
Does anyone have an idea what might have happened, what is broken,
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...I'm going to go out on a limb here and say it's the huge crack down the middle of the screen? :good:
Seriously, though.. capacitive touch-screens measure changes in the resistance across a thin layer on top of the glass. So if you bend it somehow, or damage it (say, stretch it because the glass underneath cracks), then the resistance won't be picked up, or it will be registered inaccurately. So it might work for a while, or work reasonably well. Know a guy who smashed his iPhone.. sat on it, actually.. and it worked with "cracked" glass (that was held together by the layer on top of the glass, right) until he bought another iPhone. *shrug* He talked about it a lot, but it didn't seem to really make a difference on the actual phone.
Hi everyone,
I got my Z3 compact a week ago and all is good, but I just noticed something weird on the edge of the screen, it's like there's a wire or something popping out in the gap between the screen and the frame. This got me wondering if there might be a problem with the water resistance, what do you guys think?
The device is brand new and didn't suffer from any drops or any weird maneuvers, didn't even been tried in water.
Thanks and have a good day.
Sent from my D5803 using XDA Free mobile app
looks like a misplaced gasket... try the pressure sensor in test mode, open dialer and digit *#*#7378423#*#*, then service tests and pressure sensor... push oh the screen, if the pressure doesn't change even a little bit, your phone is not waterproof and needs to be sent for repair
p.s. when I say push, I mean apply a reasonable force to the screen, not crack it.. if it really is a misplaced gasket, the pressure will be steady.. if not, you'll notice continuous micro-variations in pressure as you hold the phone in your hand
Actually it rises by 3 or 4 millibars and drops back (to lower value than the original) in two or three seconds.. This means it's intact I guess?
Sent from my D5803 using XDA Free mobile app
I have the same problem with my z3 compact. But it's on the opposite side where yours have occurred. I don't know how much it would cost to get it fixed but I assume it would be a little expensive because I do think they have to replace the whole front LCD+Digitizer that comes with it's own adhesive.
But I'm not bothered about it at all because even when it was still intact, I said to myself that I would never put or drop this phone on the pool or water. I bought myself a protector just incase I want to take underwater pictures.
yes, it seems so.
But if you've just bought it, I'd return it anyway and buy another
Did it happen just like that or was it there since you bought the phone?
I agree with you, not gonna expose it to water, but still it sucks that you have a water resistant phone and you worry about water.
Sent from my D5803 using XDA Free mobile app
Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
Sent from my D5803 using XDA Free mobile app
heart_of_life said:
Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
Sent from my D5803 using XDA Free mobile app
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That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.
To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??
scottjb said:
That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.
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I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
SIRKRA said:
To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??
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Actually that's just the protective tempered glass I installed
The value of pressure was around 1004 since I got the phone, today I found it to be 994 but still responding to pressure. Is this normal?
Sent from my D5803 using XDA Free mobile app
heart_of_life said:
I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
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Oh, I see.
No, that is not something to help open the phone. If it were, they would all have it.
It's only been a week, the store should easily be able to exchange it for you. If not, Sony will.
Sent from my Xperia Z3 Compact
I would like someones opinion on this phone. Its works and everything just separated a little from housing. Is there anything i could do? Maybe just a case to cover the back? The screen just has couple stratches other than that phone is fine. Here is a pic. Im getting this for real cheap. Charging port is fine too
I think you can get a a new back replacement - couple that with a skin, and it might hold together. tough to tell really from that pic though.
But a case could hold it together too? Maybe even electrical tape around the side of the charging port going up the right side of the phone?
jco23 said:
I think you can get a a new back replacement - couple that with a skin, and it might hold together. tough to tell really from that pic though.
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. I was told just now from the seller over time i could get dead spots. The back is separating its not separated. The digitizer is part of the glass. Was told could get develop dead spots over time. Anyone else go through this or might have a solution to keep it all intact? Its functional the way it is i heard
Honestly, I wouldn't accept it if it was badly damaged, even for free. You can get very good phones for ~$100. Check swappa or eBay.
Sent from my XT1060 using XDA Free mobile app
jco23 said:
Honestly, I wouldn't accept it if it was badly damaged, even for free. You can get very good phones for ~$100. Check swappa or eBay.
Sent from my XT1060 using XDA Free mobile app
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Cant beat 30 if fully functional no cracked screen
Hey guys.
Yesterday my phone fell and the screen cracked.
Gorilla glass 3 doesn't seem to protect the phone...
Everything is working fine now but the screen is just cracked...
OrenGazala said:
Hey guys.
Yesterday my phone fell and the screen cracked.
Gorilla glass 3 doesn't seem to protect the phone...
Everything is working fine now but the screen is just cracked...
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Click to collapse
Sorry to hear that, hope you have insurance.
Sent from my XT1095 using Tapatalk
AGISCI said:
Sorry to hear that, hope you have insurance.
Sent from my XT1095 using Tapatalk
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No I don't have insurance.
Bought this phone on eBay..
I have to pay about 150$ to repair the phone...
OrenGazala said:
Hey guys.
Yesterday my phone fell and the screen cracked.
Gorilla glass 3 doesn't seem to protect the phone...
Everything is working fine now but the screen is just cracked...
Click to expand...
Click to collapse
Consider yourself lucky man, with the s**t digitisers we had on the nexus 4 any crack in the glass above the screen would result in an unusable touch panel. I understand that cracked glass is never a good thing but at least you can still use the device!
I don't want to sound like a d**k but the purpose of Gorilla Glass 3 is scratch protection, not drop protection. Moto just released a shatterproof phone for that if I'm not wrong.
Hard glass on unprotected edges is always gonna break.
Flipz77 said:
Consider yourself lucky man, with the s**t digitisers we had on the nexus 4 any crack in the glass above the screen would result in an unusable touch panel. I understand that cracked glass is never a good thing but at least you can still use the device!
I don't want to sound like a d**k but the purpose of Gorilla Glass 3 is scratch protection, not drop protection. Moto just released a shatterproof phone for that if I'm not wrong.
Hard glass on unprotected edges is always gonna break.
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Yea...
Well I can still use the device but I will replace all the front side:
Right now I have white front but the lab I send the phone has only black.
He will also replace the screen digitizers in case they got damaged.
I ordered a flip case from eBay, hoping that could save the screen (It sure could minimize the damage).
OrenGazala said:
Yea...
Well I can still use the device but I will replace all the front side:
Right now I have white front but the lab I send the phone has only black.
He will also replace the screen digitizers in case they got damaged.
I ordered a flip case from eBay, hoping that could save the screen (It sure could minimize the damage).
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+1 on the flip case. Just make sure it's got a tpu shell around the phone, otherwise you won't want a drop while the case is open!
(Don't be disappointed about the black front, it looks schweeeet with our amoled )
Flipz77 said:
+1 on the flip case. Just make sure it's got a tpu shell around the phone, otherwise you won't want a drop while the case is open!
(Don't be disappointed about the black front, it looks schweeeet with our amoled )
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Yeah lol.
Thanks man!
I'll update you when phne get fixed.
Flipz77 said:
+1 on the flip case. Just make sure it's got a tpu shell around the phone, otherwise you won't want a drop while the case is open!
(Don't be disappointed about the black front, it looks schweeeet with our amoled )
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Well phone got fixed.
I don't like the black at all but that's what I have right now so I need to get used to it.
I hope I will be able to get along with the phone for one more year and then probably I'll replace it.
Right now he works really good.
It took the engineer to replace the broken screen with a new one about one hour and he always mumbled bad things about Motorola and how they build their phones.
He tried to put the back bamboo case to it's place and failed many times because the glue just won't work..
He told me to wait some time so the glue would get sticky to the phone itself.
Next time, I will buy a phone that have wider support in my country, make sure I have a flip case from the very beginning and make sure that you can unplug the battery from the phone.
That phone is awesome but has a quite long list of disadvantages...
OrenGazala said:
Well phone got fixed.
I don't like the black at all but that's what I have right now so I need to get used to it.
I hope I will be able to get along with the phone for one more year and then probably I'll replace it.
Right now he works really good.
It took the engineer to replace the broken screen with a new one about one hour and he always mumbled bad things about Motorola and how they build their phones.
He tried to put the back bamboo case to it's place and failed many times because the glue just won't work..
He told me to wait some time so the glue would get sticky to the phone itself.
Next time, I will buy a phone that have wider support in my country, make sure I have a flip case from the very beginning and make sure that you can unplug the battery from the phone.
That phone is awesome but has a quite long list of disadvantages...
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Click to collapse
Awesome that you could already have it serviced!
I see your point though, and I understand that in this thriving "free" market we can only choose the best compromise for our needs. I wouldn't buy a LG just for the removable battery and the repair support, but I can totally see why it looks like a viable choice for you right now.
As much as I like this phone, glue never looks like a good solution for pieces that are gonna be serviced sooner or later... As for the screen assembly, well, I guess every manufacturer now makes the digitiser and glass into one single part.
That being said, enjoy your moto and keep it for a while