WiFi Issues ... Need help =\ - Nexus 6 Q&A, Help & Troubleshooting

I've searched and didn't find a thread regarding my issue.
Everyday whenever I come home from work I'm having trouble reconnecting to my WiFi at home. My Nexus 7 , Nexus 4 and ever my GF's LG G3 connects to it. My nexus 6 on the other hand never connects Automatically. I'm always given the "Authentication Error" until I reboot. Is this a known issue or is it just me?
Nexus 6 (T-Mobile)
Thank you

iGoogleNexus said:
I've searched and didn't find a thread regarding my issue.
Everyday whenever I come home from work I'm having trouble reconnecting to my WiFi at home. My Nexus 7 , Nexus 4 and ever my GF's LG G3 connects to it. My nexus 6 on the other hand never connects Automatically. I'm always given the "Authentication Error" until I reboot. Is this a known issue or is it just me?
Nexus 6 (T-Mobile)
Thank you
Click to expand...
Click to collapse
No.
Try and reboot your router with a 30 second removal of power source.

rootSU said:
No.
Try and reboot your router with a 30 second removal of power source.
Click to expand...
Click to collapse
=\ its not the Router since all my other Devices Connect Automatically. Since you don't have this issue then I'm guessing its only my Device. Meh... I'll call T-Mobile today.

iGoogleNexus said:
=\ its not the Router since all my other Devices Connect Automatically. Since you don't have this issue then I'm guessing its only my Device. Meh... I'll call T-Mobile today.
Click to expand...
Click to collapse
Before you do, do what I suggested. It is irrelevant that other devices connect. I work in IT support and it is very common that the router causes an issue with just 1 of several devices connecting. 90% chance that in your case it is not the router, but this should always be your first step. This is why I suggested you should do it.

Will do thanks

iGoogleNexus said:
Will do thanks
Click to expand...
Click to collapse
...that way at least you have ruled it out

rootSU said:
...that way at least you have ruled it out
Click to expand...
Click to collapse
Turns out its an issue with my phone. T-Mobile will send a new one tomorrow. And since I'm in the Jump Program I'll get it in a day. Bad news is I tried getting the white version but can't since it has to be the same. Meh
Thank you though

For reference, my phone has the problem too sometimes. I assumed is was ROM related however.
Last night it wouldn't connect to my AC1900 for over 10 mins. Multiple reboots of both. Then will periodicslly disconnect. Also took over 5 minutes to reconnect to cellular data after disabling WiFi.

I am having the same problems. The way I know it's not my phone or rom. Because it kicks everything off the computer ps4 other phones. It's the router I read on Google that sometimes you have to update the router drivers. I tried that but of course you need a user name and password. Since it's not mine and the person's that it belongs to has not a clue? We know the password for the wifi but not to configure the router. Especially since the router is about 5yrs old we have know disc or the computer it was set up on.

@jason504,
You could try typical shipping:
Username - "admin"
Password - "password"

cam30era said:
@jason504,
You could try typical shipping:
Username - "admin"
Password - "password"
Click to expand...
Click to collapse
Let me try that thanks

cam30era said:
@jason504,
You could try typical shipping:
Username - "admin"
Password - "password"
Click to expand...
Click to collapse
Did not work I have tried everything I can to come up with this username and password. It's not mine so, I always use the same password for everything to much to remember.

jason504 said:
Did not work I have tried everything I can to come up with this username and password. It's not mine so, I always use the same password for everything to much to remember.
Click to expand...
Click to collapse
One other thing you could try. Go to the manufacturer's website, and download the owner's/setup guide. It usually lists the default username and password. By chance, if it's a Motorola, the default password is often "motorola".

I get the authentication error no matter what Rom I use, and I get the error on all the WiFi networks I connect to. How did you come up with it being the phone? It seems like it has to be.
Sent from my Nexus 6 using XDA Free mobile app

I just got my N6 2 days ago I am having a different WiFi issue WiFi not working at all in any app, anyone have this issue?

sabo2000 said:
I just got my N6 2 days ago I am having a different WiFi issue WiFi not working at all in any app, anyone have this issue?
Click to expand...
Click to collapse
You'll need to give a lot more detail than that.

I had the same problem : asked RMA Google play store

Related

No WPA2 Enterprise Fix for 3 months

Ridiculous that Google has taken 3 months (and counting) to issue a fix or even acknowledge publicly that there is a problem with Jellybean devices connecting to many WPA2 Enterprise Wireless networks. This is going to hurt them badly with folks at Universities and companies. I've already had to steer many folks away from the Nexus 7 because of this problem that Google refuses to fix (or as I said even acknowledge it exists). http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=34212
Even the freakin' Kindle Fire which wasn't able to connect to WPA2 Enterprise Networks at launch was issued an update and was able to in a shorter time frame than it's taking Google to address this issue on our Nexus 7's (and all Jellybean devices).
greatgoogly said:
Ridiculous that Google has taken 3 months (and counting) to issue a fix or even acknowledge publicly that there is a problem with Jellybean devices connecting to many WPA2 Enterprise Wireless networks. This is going to hurt them badly with folks at Universities and companies. I've already had to steer many folks away from the Nexus 7 because of this problem that Google refuses to fix (or as I said even acknowledge it exists). http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=34212
Even the freakin' Kindle Fire which wasn't able to connect to WPA2 Enterprise Networks at launch was issued an update and was able to in a shorter time frame than it's taking Google to address this issue on our Nexus 7's (and all Jellybean devices).
Click to expand...
Click to collapse
I haven't been able to get on the 8021.x at work since moving to ICS on my phone, JB the same.. It tries, fails for no reason... At least on Gingerbread I could make it work, even if I had to use another app to configure it. ICS/JB seems to set it up properly from the get-go, but even if I tweak it to the exact same settings I had before, still doesn't work. Meh.
this issue is seriously driving me NUTS
If it's bothering you guys, click on the Star icon in that google link that was posted. That's how Google prioritizes bugs.
Still, unless it's something that's a security hole, they probably won't update until the next version.
There was a touchscreen bug in 2.1 in older devices that sucked up CPU time when you touched the screen so it effectively killed off use of the phone for most games. It wasn't fixed until 2.2 and a lot of phones were EOL'd at 2.1
Thank goodness for Cyanogen. If you want an update sooner, the custom rom way is the quickest...
We'll I'm runnin eos but its still wacked
My uni uses the wpa 2 enterprise but I am able to connect? Or shld I not be able to connect?
Sent from my Nexus 7 using Tapatalk 2
Posts 221 and 222 in the OP's quoted link seem to say that the suggested temporary fix works.
sinple said:
My uni uses the wpa 2 enterprise but I am able to connect? Or shld I not be able to connect?
Click to expand...
Click to collapse
There are many 8021x configurations, consider yourself lucky your particular setup works.
peterk-1 said:
Posts 221 and 222 in the OP's quoted link seem to say that the suggested temporary fix works.
Click to expand...
Click to collapse
Did not help me or some others in the thread but worth trying if you haven't.
Anyone try this with the 4.1.2 OTA? I did, and no luck. It didn't automatically configure correctly, and once corrected, it still wouldn't connect. Maybe it helped some folks in some other way though, as there were specific wpa_supplicant fixes in the OTA.
I haven't been able to connect to my wifi at work ever since i got my N7 and JB on my GN phone. Since updating to 4.1.2 on my N7 though I can now connect to my WPA wifi at work. FINALLY!
biggiestuff said:
I haven't been able to connect to my wifi at work ever since i got my N7 and JB on my GN phone. Since updating to 4.1.2 on my N7 though I can now connect to my WPA wifi at work. FINALLY!
Click to expand...
Click to collapse
WPA? That should have always just worked. Maybe they fixed some obscure bug there.
802.1x, enterprise wireless, is the problem at question in this thread, but glad that 4.1.2 improved wifi for you anyway
khaytsus said:
WPA? That should have always just worked. Maybe they fixed some obscure bug there.
802.1x, enterprise wireless, is the problem at question in this thread, but glad that 4.1.2 improved wifi for you anyway
Click to expand...
Click to collapse
Whoops that's what i meant . It's working now. it's 802.1x with PEAP. Sorry for the confusion.

Could not setup Chromecast after factory reset

Hello,
I decided to reset my Chromecast because none of my devices recognised my Chromecast.
So I did an factory reset, but when I set my Chromecast up again it can't communicate with my Chromecast for some reason.
It looks like the last step to connect with my WiFi router is the problem, but I don't know.
How to fix this?
What are the exact messages you're getting?
"Could not communicate with your Chromecast"
TheRicolaa10 said:
"Could not communicate with your Chromecast"
Click to expand...
Click to collapse
This is from the Chromecast setup app, yes?
What does the TV screen show?
The Chromecast setup app has never been 100% reliable for me... The last time I factory reset I had to run through setup 2 or 3 times before it applied properly.
You may want to try the manual setup instead.
+1 also try setup from a different device if you have one. (Laptop, tablet , PC)
One other thing to try is to disconnect from your AP before you try and connect to the CCast.
It is possible on some devices and versions of Android that being connected to an AP interferes with finding and connecting to the CCast AP.
bhiga said:
This is from the Chromecast setup app, yes?
What does the TV screen show?
The Chromecast setup app has never been 100% reliable for me... The last time I factory reset I had to run through setup 2 or 3 times before it applied properly.
You may want to try the manual setup instead.
Click to expand...
Click to collapse
This is from the app, yes. The TV is showing that it is connecting to my WiFi network. I already tried it couple times, but every time the same message.
+1 also try setup from a different device if you have one. (Laptop, tablet , PC)
Click to expand...
Click to collapse
I'll try this also, thanks. EDIT: Tried it from my N7 2012, got the same message.
TheRicolaa10 said:
This is from the app, yes. The TV is showing that it is connecting to my WiFi network. I already tried it couple times, but every time the same message.
I'll try this also, thanks. EDIT: Tried it from my N7 2012, got the same message.
Click to expand...
Click to collapse
Go into the app settings and clear the data. I had problems during a setup as well and that fixed the problem.
I managed to set it up with an iPad. But it's still not recognisable.
TheRicolaa10 said:
I managed to set it up with an iPad. But it's still not recognisable.
Click to expand...
Click to collapse
So... any differences between the WiFi connection setup on the iPad vs the Android devices?
You don't have your 5 GHz and 2.4 GHz bands using the same SSID, do you?
Sorry I didn't answered your question, I was on holiday for a week.
I think our router has only 2.4GHz band.
I made some screenshots, maybe it can help, don't know.
http://i1128.photobucket.com/albums/m499/TheRicolaa10/Screenshots/Screenshot_2014-05-11-12-03-57.png
http://i1128.photobucket.com/albums/m499/TheRicolaa10/Screenshots/Screenshot_2014-05-11-12-04-36.png
http://i1128.photobucket.com/albums/m499/TheRicolaa10/Screenshots/IMG_20140511_120453.jpg
http://i1128.photobucket.com/albums/m499/TheRicolaa10/Screenshots/Screenshot_2014-05-11-12-04-18.png
TheRicolaa10 said:
Sorry I didn't answered your question, I was on holiday for a week.
I think our router has only 2.4GHz band.
I made some screenshots, maybe it can help, don't know.
Click to expand...
Click to collapse
Hmm, well at least from Chromecast's perspective it's operating normally.
What's shown on the bottom right of the Chromecast desktop screen?
Only the time, why?
TheRicolaa10 said:
Only the time, why?
Click to expand...
Click to collapse
It used to show the SSID of the AP it's connected to, but I can't remember offhand if it still does in the newer (build 14xxx onward) desktop display.
bhiga said:
It used to show the SSID of the AP it's connected to, but I can't remember offhand if it still does in the newer (build 14xxx onward) desktop display.
Click to expand...
Click to collapse
It still does on build 16664.
Do you have enough information with this photo?
http://oi57.tinypic.com/dpiq0j.jpg
TheRicolaa10 said:
Do you have enough information with this photo?
http://oi57.tinypic.com/dpiq0j.jpg
Click to expand...
Click to collapse
Yes thank you. Something seems wrong though... It's like the device is in a "half" set up state... It doesn't think it needs to be set up, yet isn't connected to wireless.
I would factory reset it again using the button. Maybe the first reset didn't completely reset somehow.
Thanks a lot! I manually reset the Chromecast manually with the button as you said and set it up again. It works now.
A little late here but I can confirm that My Ccast IS connected and yet does not show the SSID or indicate it is connected in anyway on the default screen.
It does indicate when it is in the process of connecting and for some time after it connects but after awhile that indication goes away.
I suspect it has to do with how many pics have changed.
What it does do though is indicate when it does NOT have a connection.
Which wouldn't help you if it managed to connect to the wrong router.
Problems are back again... Today I switched my Chromecast in another TV (Philips), again he saw no network, not recognisable. So resetted my Chromecast again but I can't get trough the setup process now, so I keep trying right now.
Edit:
Do you think to buy a new Chromecast to solve the problem?

[Q] Wont get past initial setup

Got Gear Live and Factory reset to start the process. Installed Wear app and it sees and connects to Gear Live but get stuck on some "Downloading" part and it never finishes. Tell it to dont try and still same screen. Any one else see this?
Nexus 5 with L preview.
slimdizzy said:
Got Gear Live and Factory reset to start the process. Installed Wear app and it sees and connects to Gear Live but get stuck on some "Downloading" part and it never finishes. Tell it to dont try and still same screen. Any one else see this?
Nexus 5 with L preview.
Click to expand...
Click to collapse
You need to make sure that your phone is connected through wifi and not 3g/4g. I had the same problem. It needs to download the update no matter what, but since the update is so huge it will refuse to download if your connection is not wifi.
novadaemon said:
You need to make sure that your phone is connected through wifi and not 3g/4g. I had the same problem. It needs to download the update no matter what, but since the update is so huge it will refuse to download if your connection is not wifi.
Click to expand...
Click to collapse
Thanks for the reply, I am on WiFi but will try on another network.
Cheers!
slimdizzy said:
Thanks for the reply, I am on WiFi but will try on another network.
Cheers!
Click to expand...
Click to collapse
Another network worked. Must have been some packet prioritizing on my works network or something.
Cheers!

[Q] Can't connect to my wifi! on my nexus 6. PLEASE HELP

I think it may have something to do with my router settings, but it could very well be my phone too. all help is appreciated. Running cm12 for shamu latest build.
CORRECTION TO TITLE: CAN'T GET INTERNET WHEN CONNECTED TO MY WIFI ON MY NEXUS 6. PLEASE HELP
First thing is to pull the power out of the router for 30 seconds or more. Even if other devices can connect fine, this should always be then first step.
rootSU said:
First thing is to pull the power out of the router for 30 seconds or more. Even if other devices can connect fine, this should always be then first step.
Click to expand...
Click to collapse
. thanks for reply. i have tried this, have even resetet the whole router but still wont get internet. :crying::crying:
So what does happen? Does it connect at all? To work I mean?
rootSU said:
So what does happen? Does it connect at all? To work I mean?
Click to expand...
Click to collapse
Yes it connects but im not connected to the internet. in the notification bar it is a exclamation mark on top of wifi icon. Oh yes it is maybe worth to mension that i run cm12 Shamu latest build.
Can you install a terminal emulator and kind other things in your network / Google etc?
rootSU said:
Can you install a terminal emulator and kind other things in your network / Google etc?
Click to expand...
Click to collapse
Yes on other devices i can
IvarSu said:
Yes on other devices i can
Click to expand...
Click to collapse
I'm not asking about other devices..
By the way my keyboard changed ping to kind.
rootSU said:
I'm not asking about other devices..
By the way my keyboard changed ping to kind.
Click to expand...
Click to collapse
No. but i just found out that i can connect on some wifi's but not mine.
IvarSu said:
No. but i just found out that i can connect on some wifi's but not mine.
Click to expand...
Click to collapse
Apparently Lollipop is having issues with AEP encryption for wireless networks, so I changed mine to WPA2/TKIP and WiFi is back in business.
https://code.google.com/p/android-developer-preview/issues/detail?id=1548
https://code.google.com/p/android/issues/detail?id=78702

[Q] Youtube flaky despite good connection...

So youtube always plays videos fine, but after a video and I go back to the list and pick another video I get this screen (see screenshot) where it says to check my network connection and I have to click retry 1-3 times before it loads the video.
This happens ALL the time. Like 30%-60% of the time I go to click a video. My droid turbo has no problem at all though on the same Wifi network at home sitting on the same couch, about 15-20 feet from a brand new wifi router.
Any ideas what I can do to fix this?
Interestingly my nexus 5 was doing this too... even after a factory reset. (also had lots of trouble with loosing sync with chromcast when casting and/or taking like 30 seconds to load the youtube interface when I turn the phone screen back on when chromecasing something to rewind some or something) I thought it was just cause my nexus 5 was old. But now that I have a brand new nexus 6 doing the same thing (and a droid turbo that doesnt) it feels like it is a nexus issue... which is crazy right? My pure google nexus phones are the ones that have trouble with youtube and chromecasting?!?
I'm curious... could there be some setting where it is not maintaining the wifi connection all the time to save battery or something? So it has to reconnect. If that were the case I would prefer to not save battery and always stay connected to the network.
bdb4269 said:
I'm curious... could there be some setting where it is not maintaining the wifi connection all the time to save battery or something? So it has to reconnect. If that were the case I would prefer to not save battery and always stay connected to the network.
Click to expand...
Click to collapse
Check in settings>WiFi>advanced
Be sure scanning always available is ticked to on and same for WiFi on while sleeping.
Evolution_Freak said:
Check in settings>WiFi>advanced
Be sure scanning always available is ticked to on and same for WiFi on while sleeping.
Click to expand...
Click to collapse
Thanks! So it turns out those were already set. So I guess that is not my problem. Any other ideas why I have nearly constant problems?
bdb4269 said:
Thanks! So it turns out those were already set. So I guess that is not my problem. Any other ideas why I have nearly constant problems?
Click to expand...
Click to collapse
I'm not sure. I have an issue that's similar that I've been trying to figure out myself. For me, it's with Netflix and Hulu. I start a movie or show, lock my phone and it disconnects from my chromecast. This, I've narrowed down to only happening while I have Chromecast and my nexus set up on my 5g WiFi. If I reconfigure for 2.4g, it stays connected. ???
Oh wow... if changing to 2.4g might solve I would happily do that. 2.4g can still get at least 10 megabits right? B and G are 2.4ghz right? I will try limiting my wifi router to those right now.
bdb4269 said:
Oh wow... if changing to 2.4g might solve I would happily do that. 2.4g can still get at least 10 megabits right? B and G are 2.4ghz right? I will try limiting my wifi router to those right now.
Click to expand...
Click to collapse
Give it a shot, short term results, for me, have been positive. Easy enough to switch back too.
Glyphix said:
about 15-20 feet from a brand new wifi router.
...
Interestingly my nexus 5 was doing this too... even after a factory reset. (also had lots of trouble with loosing sync with chromcast when casting and/or taking like 30 seconds to load the youtube interface when I turn the phone screen back on when chromecasing something to rewind some or something)
Click to expand...
Click to collapse
The "age" of the wifi ap has no bearing on the QUALITY of the wifi ap software. The vast majority of wifi ap's are CRAP. Sometimes bad hardware. ALL "off the shelf" wifi ap's have bad software.
I thought it was just cause my nexus 5 was old.
Click to expand...
Click to collapse
Its a phone, not a raw chicken. Age has nothing to do with it.
But now that I have a brand new nexus 6 doing the same thing (and a droid turbo that doesnt) it feels like it is a nexus issue... which is crazy right? My pure google nexus phones are the ones that have trouble with youtube and chromecasting?!?
Click to expand...
Click to collapse
This sounds a LOT like a wifi problem. If you don't mind spending a few bucks, I *can* suggest something for you to try that will probably make the problem go away;
BUY A NEW ROUTER.
But not just any router, you specifically need to pick up a TP-Link with a Qualcomm chipset, that is supported by OpenWRT. TP-Link, yes, is a "cheap" chinese router maker. This is OK though, since they actually use good hardware, which is what matters, and they are actually HELPFUL when it comes to using their hardware for open source software, like OpenWRT.
You can pick up a WDR3600 ($60), WDR4300 ($70), ArcherC5 or ArcherC7 ($130) (making sure it is HW ver.2).
Installing OpenWRT on it is pretty much trivial; you download the openwrt factory image for it, then you plug your network card into the new router (at this point no wan connection), go to its web config interface, find the "firmware update" screen, select the openwrt image, and tell it to do its thing. It will reboot with openwrt when finished. Then you just go through the openwrt web config interface and set everything up the way you need it.
This will either fix it, or you have a bad broadband connection. Most likely fix it.
doitright said:
BUY A NEW ROUTER.
This will either fix it, or you have a bad broadband connection. Most likely fix it.
Click to expand...
Click to collapse
Thanks! Just to be clear... my droid turbo works just fine with my wifi. This is what lead me to believe this issue is with the nexus and not my wifi router. With that in mind do you still think my best bet is a new router?
Glyphix said:
Thanks! Just to be clear... my droid turbo works just fine with my wifi. This is what lead me to believe this issue is with the nexus and not my wifi router. With that in mind do you still think my best bet is a new router?
Click to expand...
Click to collapse
No, don't spend money until you're sure the router is the issue. Try some of the fixes here:
http://mobile.pcadvisor.co.uk/how-t...llipop-solve-wi-fi-problems-on-nexus-devices/
Start simple and work towards singling out the problem. I know that having the right channels on your WiFi network is a huge problem.
Glyphix said:
Thanks! Just to be clear... my droid turbo works just fine with my wifi. This is what lead me to believe this issue is with the nexus and not my wifi router. With that in mind do you still think my best bet is a new router?
Click to expand...
Click to collapse
I received a new app/update from play store today that has resolved my 5g connectivity issues that I was having with Netflix and Hulu.
Hopefully this will solve everyone's issues as well.
doitright said:
You can pick up a WDR3600 ($60), WDR4300 ($70), ArcherC5 or ArcherC7 ($130) (making sure it is HW ver.2).
Installing OpenWRT on it is pretty much trivial; you download the openwrt factory image for it, then you plug your network card into the new router (at this point no wan connection), go to its web config interface, find the "firmware update" screen, select the openwrt image, and tell it to do its thing. It will reboot with openwrt when finished. Then you just go through the openwrt web config interface and set everything up the way you need it.
Click to expand...
Click to collapse
I went ahead and got a c7v2 just to make sure I have good wifi. What openwrt image should I use. I looked at the hardware table (http://wiki.openwrt.org/toh/start#tp-link) and saw I want ar71xx... but do I want factory or sysupgrade?
openwrt-ar71xx-generic-archer-c7-v2-squashfs-factory.bin
openwrt-ar71xx-generic-archer-c7-v2-squashfs-sysupgrade.bin
And do I need any packages?
Thanks!

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