Hello All,
My Z1 has recently begun to give off a sort of feedback when it vibrates (via the speakers).
I've ran diagnostic tests on my phone and all tests seem to come back positive and error-free.
However, when I run the Vibration test, sometimes the vibrator works perfectly fine (for about two runs), and then it vibrates with the negative "ZzzzzZzzZ" sound.
Is anyone else experiencing this issue with their Z1? Perhaps someone else (if anyone is experiencing it as well) can further elaborate on the issue. Would really like to get this issue fixed without having to send it back to Sony :crying:
I have the same problem with my Z1 (6903). There's a weird buzzing sound from the speaker right after the vibrator activate. Would love to be able to fix this without sending to Sony as well.
Jounsa said:
Hello All,
My Z1 has recently begun to give off a sort of feedback when it vibrates (via the speakers).
I've ran diagnostic tests on my phone and all tests seem to come back positive and error-free.
However, when I run the Vibration test, sometimes the vibrator works perfectly fine (for about two runs), and then it vibrates with the negative "ZzzzzZzzZ" sound.
Is anyone else experiencing this issue with their Z1? Perhaps someone else (if anyone is experiencing it as well) can further elaborate on the issue. Would really like to get this issue fixed without having to send it back to Sony :crying:
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Click to collapse
luan87us said:
I have the same problem with my Z1 (6903). There's a weird buzzing sound from the speaker right after the vibrator activate. Would love to be able to fix this without sending to Sony as well.
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Click to collapse
Guys i had same problem few weeks back, then two days back vibrator stopped working and this zzzzzzzzzzzz sound was the only thing i can notice. So went to center and today got it replaced. So no more workarounds for this issue. Go to center and get it replaced.
Peaceful Droid said:
Guys i had same problem few weeks back, then two days back vibrator stopped working and this zzzzzzzzzzzz sound was the only thing i can notice. So went to center and today got it replaced. So no more workarounds for this issue. Go to center and get it replaced.
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Click to collapse
Ahh, that's unfortunate. I live in the Bahamas, so doing that is pretty difficult for me at the moment. Were you able to go to any Sony store, or did you have to go directly to a service center? How long did you have to wait for your replacement?
Sent from my C6903 using Tapatalk
I submitted my phone yesterday morning and person in charge told me they will try to do any sort of update first and if still there is an issue, they will replace it. Today morning when i went there, he told issue is not sorted wait for 10 minutes. and then i got new brand replacement in 15-20 minutes..:laugh:
I will suggest you to go directly to service center.
Peaceful Droid said:
I submitted my phone yesterday morning and person in charge told me they will try to do any sort of update first and if still there is an issue, they will replace it. Today morning when i went there, he told issue is not sorted wait for 10 minutes. and then i got new brand replacement in 15-20 minutes..:laugh:
I will suggest you to go directly to service center.
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Damn. Lol that is a toughie. Only service center I know of in the US is located in Texas :/
Edit: There are actually 4 locations; NJ, LA, Texas and San Jose, Cali.
Sent from my C6903 using Tapatalk
Ohhh that sounds tooooo far from your location. Try repair your phone via SUS or PCC. But first take full backup. Hope this can solve your issue. Though chances are very less.
Peaceful Droid said:
Ohhh that sounds tooooo far from your location. Try repair your phone via SUS or PCC. But first take full backup. Hope this can solve your issue. Though chances are very less.
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Click to collapse
Yeahh, I doubt it would fix my prob. I'm going to have to tough it out till I can get up to NJ at some point (hopefully before my warranty expires ).
Yeah All the best for that mate.
Really found my self lucky that i have to travel just 10-12 minutes to reach service center
Yeah, thanks for replying to my thread though..thought I was the only one experiencing this issue.
smajor said:
No, You are not one! I faced this issue. Somehow I can't help with it, this seems its phone fault. Z1 has many issues in it.
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Yeah, unfortunately. Considering this is such an expensive phone with "top-quality components", you'd have expected more..
I'm also having the squeaky vibration problem...
Hi, I'm also having the squeaky vibration problem. My phone is about 6 months old and I've been having this noisy vibration squeak for at lease 6 weeks now. I'm running slimkit evo 8.1 on a unlocked bootloader. Before I try to get it fixed by Sony, do I need to reset back to stock and lock my bootloader?
Could anyone give me some pointer to what I could say to get the phone exchanged for a brand new one? I can't be without a phone for 2-3 weeks (estimated service time by resale store).
I have a 5 months old z1, and ive had this issue since the first month i bought it....i guess its a weak point, which is pity for a flag**** phone...
macooz said:
Hi, I'm also having the squeaky vibration problem. My phone is about 6 months old and I've been having this noisy vibration squeak for at lease 6 weeks now. I'm running slimkit evo 8.1 on a unlocked bootloader. Before I try to get it fixed by Sony, do I need to reset back to stock and lock my bootloader?
Could anyone give me some pointer to what I could say to get the phone exchanged for a brand new one? I can't be without a phone for 2-3 weeks (estimated service time by resale store).
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Hi macooz,
Sorry for the late reply. If you are sending it back to Sony, you should always revert back to Stock, as custom firmwares void your warranty.
You could simply tell them that your Vibration Motor is not functioning properly (giving off a squeaky noise instead of an actual vibration) and you would like for it to be either repaired / replaced or have your entire phone exchanged for a new one.
Sent from my C6903 using Tapatalk
VladoBENZ said:
I have a 5 months old z1, and ive had this issue since the first month i bought it....i guess its a weak point, which is pity for a flag**** phone...
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I agree with you. Issue is that because the phone is encased in gorilla glass, it makes it a bit difficult to change any parts on your own. Disassembly videos are available on YouTube, but who wants to take the risk of breaking their phone's casing and then have to replace additional parts?
Sent from my C6903 using Tapatalk
Same Problem
OMG, I have the same problem. Are there is way besides bring it to sony. In my country Indonesian, Sony Center is so bad service, that will long mont for service :crying:
Aghry said:
OMG, I have the same problem. Are there is way besides bring it to sony. In my country Indonesian, Sony Center is so bad service, that will long mont for service :crying:
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Hi,
No work around , besides trying to do it yourself and losing your warranty.
Was without my phone for a month and a half. Eventually got it replaced.
@soka said:
Hi,
No work around , besides trying to do it yourself and losing your warranty.
Was without my phone for a month and a half. Eventually got it replaced.
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Unfortunately, I agree with Soka on this one. I have had the replacement Vibrator for months now, but a little reluctant to open my device as it requires heating and having to purchase new adhesives and so on. I am getting those items in the very near future though, so I'm going to go ahead and do it!
My best piece of advice would be to purchase a replacement back (in case you crack / break your original one while removing it) and replacement adhesives before actually performing the DIY Fix.
Hi there Im facing this problem too, I open a new thread but then @soka pointed me to this one, I record a video from the sound
they had already replace the vibrator and the main board, but the issue still continue, here is the thread I open:
http://forum.xda-developers.com/xperia-z1/help/problem-sound-vibrator-t2922957
Hope to get fixed or replaced soon
Well, finally fixed my vibrator problem. I opened the back of my phone using a Hot Air Gun and pry tools, then replaced the vibrator module. Unfortunately, this seems to be the only valid solution.
Sent from my Xperia Z1 using Tapatalk
I'm curious what the experiences of XDA users have been with Sony's customer support when it comes to their Xperia devices. I had to send mine in for what I think was a shorted out battery (had it in/around the pool for a few hours, got out and it was fine, but then an hour later it just shut off, refused to stay on unless it was plugged in). They didn't contact me for two weeks, then I called and they just said "yeah you'll probably be good we would have called you if there was a problem". Two days later I got a (what I assume to be) refurb unit in the mail.
I'm actually extremely happy with this. Mainly because A: The device I sent to them was bought second hand off craigslist so I fully expected them to tell me that would void the warranty somehow, B: It was rooted, and C: it had some scuffing on the screen and bezel, and the power button was "mushy". Given that it was probably water damage and technically my fault (it spend most of it's time on the side of the pool getting splashed, but definitely overdid the "30 minute" rule), and they could have easily given me a hard time over any of the three things mentioned, I don't think I can be anything but very pleased with Sony right now.
:good::good::good:
My experiences have been mixed. My x10 was a nightmare to get sorted, first one didn't work out of the box, it took 13 weeks to get a replacement
My arc however was the opposite, screen died but had a new handset in 2 weeks.
Good guy Sony
Just got my 6 month old Z1 replaced.. Initially they offered me a refurbished unit but I refused to accept it and mailed them and got into a conversation with them. I was able to convince them to offer me a New unit and they immediately did! A company that listens!
Hello all,
I had a nexus 5 before this phone and found google very easy to deal with when I needed to RMA. Has anyone RMAed their Z3C yet? Or a Z2 or Z1? Is Sony fairly easy to deal with?
Also, I bought the phone from Clove UK so does that change anything? Thanks.
i have to rma my z3 for the third time now since oct 2014
all 3 faults was because water under the lens
it lasts about 2 weeks till i get a new one from vodafone germany.
derberts said:
Hello all,
I had a nexus 5 before this phone and found google very easy to deal with when I needed to RMA. Has anyone RMAed their Z3C yet? Or a Z2 or Z1? Is Sony fairly easy to deal with?
Also, I bought the phone from Clove UK so does that change anything? Thanks.
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Click to collapse
I know this is an old topic but I wanted to give my 2 cents anyway (I see you're from the UK, so two pence )
I've had to RMA my device 3 times as well...Sony is not nearly as easy to deal with as Google. Google would just send me a refurb device without question, often a new one. Sony on the other hand takes at least 2 weeks for the turnaround time to repair and is terrible communicating the status to you. This wouldn't be such a big deal if it was one time, but the second time they sent my phone back they had fixed my microsd flap but did nothing about the battery.
After a lot of arguing on the phone trying to explain that it was their fault they made me send it back again. Then, after I received it my camera stopped working in a few days...so here I am haha. Waiting on my 3rd and hopefully final RMA. Sony makes really great phones for the money but man oh man their customer service is the WORST. Complete broken record syndrome with any of the reps I've talked to.
Hi,
Last week I bought a new Sony Z3 compact, and I'm having some difficulties with the touchscreen. I'm experiencing some of the sensitivity / bouncing problems I saw in the forum earlier. It's making typing sometimes very difficult.
The build date of the phone (which came with no accessorizes like headphones or something, only a charger, something strange as well) is: week 35 of 2014. Rather old for a new device. I'm wondering if my device is completely new and it's not just a repaired phone with a repaired screen. Is it possible to check whether the screen is original?
The reason I went to the shop was that they're willing to buy my old iPhone which I got temporarily, because my Nexus 5 was broken. I hated the iPhone and they gave me a good deal for the Z3C. But I hope that I bought a new phone and not just a repaired one with a cheap display....
The headset itself doesn't have a single scratch, it looks completely shiney btw
It's possible that they gave you a refurbished device true, but if I'm correct those devices or any sold by any store 'must' be repaired with OEM parts, so it's highly unlikely that they used 'cheap' parts to repair it. You could check to see if the phone is still waterproof by doing the pressure test or putting the in water.
Even phones with OEM parts had the same problem that you described.
If you're not satisfied I'd suggest to go back to the store.
P. S. There is no way to check whether the screen is original or not.
Sent from my D5803
Hi Dsteppa,
Thanks for your quick reply. The pressure test seems fine, so I'm guessing the phone is still water proof. Perhaps an update to Lollipop will fix it. Maybe I'll go to another shop first and compare the two screens before returning my device if Lollipop won't help.
Hi there,
There are already threads about the "not-100%-water-proofness" of our wonderful z3c. Those are mostly about how disappointed peeps are, but what I would like to know is if the phone got replaced or not. Unfortunately, some weeks ago, even after doing the pressure test, my beloved Z3c died short after taking 2 photos in the pool.
I have two simple questions:
1. In case you have sent in the phone due to water-damage, has it been replaced by Sony?
2. In which country/area do you live (just to see if Sony's policy changes depending on geography)
Thanks!
I got a new one, i put my phone into a pool and i was taking pictures and suddenly it turned off so i put my phone into rice for 3 weeks untill Sony give me a response about... then i had to send my phone to the Sony Factory near my city and less than a week i got a new one I'm from Acapulco, Mexico
rokrd1579 said:
... i put my phone into a pool ... I'm from Acapulco, Mexico
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You haven't been cliff diving, have you?
November 2014, my phone drown within 20 minutes when I used it for a movie and pictures in a 1,5meter pool (just like the commercial).
When I got back home after my holiday, I contacted Sony and the seller (T-Mobile). After 3 weeks I received a brand new phone with a new invoice and warranty.
Sony solved it completely for me.
(I'm from The Netherlands)
All I got back from Sony in Sweden was: your phone is water damaged, we can't repair it and therefore can't do anything. :crying:
I was taking photos in swimming pool for 10s, went out, dried the phone with a towel. After 5min I had a brick with water on camera.
Sony Portugal replaced it with a new one.
damn.. it seems that all around the globe they replace the phone. I'll keep you posted guys, I loved my z3c, and really don't want to have to buy a new one because of those flaps.
To answer your questions...
1) yes
2)I'm from Malaysia
I have already posted a warning regarding this issue a couple of weeks back in the forums. It is sad to see another person who has encountered the same problem here. The Z3C is great, its just a shame that the waterproofness is not as advertised in the long run. Hope you can get your replacement :good:
yes
Netherlands
i wasn't get new replacement phone but I got new mainboard for my damaged phone
Hi, where did you send your phone in malaysia? mine just happened, just taking a couple photo under the water in pool then suddenly turn off by itself. hope mine also can get a new one.
Replaced a water damaged D5833 in Singapore 15th Jul 2015. Went to Sony Service Centre. From the letter i recevieved this 1 to 1 exchange is limited to ONE time only.
okij said:
You haven't been cliff diving, have you?
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No, I just took some pictures to try it but, it was a bad idea :c the good new is that i have a new phone