[Q] Help - X 2014 Q&A, Help & Troubleshooting

My moto x is acting up. A little back story, my phone and I were thrown into a pool. The phone didn't work until I tried charging it, then it worked fine, for a few months, until now. It was at 70 percent or so, maybe a little lower. I was looking at youtube for some music when the screen went black. I turned it off by holding the power and volume down thing and I felt the vibration signaling it being turned back on. But the screen was still black. It vibrated when I pressed where the home button was, and I could press things and make the music play, please help my girlfriend is in hungary and this is the easiest and one of the only ways we talk. Thank you.

tytyf12 said:
My moto x is acting up. A little back story, my phone and I were thrown into a pool. The phone didn't work until I tried charging it, then it worked fine, for a few months, until now. It was at 70 percent or so, maybe a little lower. I was looking at youtube for some music when the screen went black. I turned it off by holding the power and volume down thing and I felt the vibration signaling it being turned back on. But the screen was still black. It vibrated when I pressed where the home button was, and I could press things and make the music play, please help my girlfriend is in hungary and this is the easiest and one of the only ways we talk. Thank you.
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ok, watch this VIDEO

Related

Nexus 4 Screen Wouldn't Turn On

Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
efan3719 said:
Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
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I had a similar situation where I was toggling my nexus 4s brightness settings and when you have it at the darkest setting it is pitch black. Like there's no light on at all. I just had to hit the spot that I did before and bring the light settings back up. So maybe you can boot it up unlock it on the blank screen and two finger pull down and try pressing the light toggle?
apollohay said:
I had a similar situation where I was toggling my nexus 4s brightness settings and when you have it at the darkest setting it is pitch black. Like there's no light on at all. I just had to hit the spot that I did before and bring the light settings back up. So maybe you can boot it up unlock it on the blank screen and two finger pull down and try pressing the light toggle?
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it was at ten percent brightness and the screen was completely unresponsive as far as i could tell. doing the power + volume up press made it reboot and return to normal.
efan3719 said:
Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
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Click to collapse
Mine did that once too. Exact same thing happened. I was starting to get the feeling in my stomach where my phone had just died and then I hit a random set of buttons and saw the Google logo appear. Must be a software bug.
kingwaffle said:
Mine did that once too. Exact same thing happened. I was starting to get the feeling in my stomach where my phone had just died and then I hit a random set of buttons and saw the Google logo appear. Must be a software bug.
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exactly the same here. felt like i had dropped a baby on it's head haha. i wish i knew a way to figure out what caused it.
My wife and I have been having the same issue, and I'm surprised that there's not more reports of this behavior The worst part is that I use my phone as an alarm, and the alarm won't go off if this happens in the night.
It has happened to me 3 times now, and 2 times in one day for my wife. Holding down the power button for ~20 seconds will cause the reboot, which is the good news. This morning after holding down the power button I noticed the notification light flashing red.
The phone appears to be still on, because if it happens overnight I will still see the white notification light flashing even though the screen won't turn on.
I had this problem on faux123 kernel on the second day after I got my Nexus 4.
Doesn't encounter it on franco.Kernel...
Sleep of death brozillas! Happens to all android phones. Happened to all my phones listed in my signature. You can reboot the device and you should be good. For the dude that's missing his alarm you should do a factory reset if you are stock or if you have root do not set your min cpu values to less than 3xx MHz.
Sent from my Nexus 4 using xda app-developers app
Same thing happened to me on my N4. Did a hard reboot and it came back on. Has happened at least twice since then, usually after being plugged in.
Sent from my Nexus 10 using XDA Premium HD app
Change chargers, cables. Make sure the charger is 5v 1.2a. Factory reset to stock.
If all that fails, RMA if you can.
Sent from my Nexus 4 using xda
I observed the same issue (going to standby, then cannot switch on within an hour) with my [just bought] Nexus 4 (latest 4.2.2 firmware OTA updated, nothing special in setup, second day of use).
Certainly must be difficult to say if it's hardware of software (that is, JB/drivers, since I cannot see how such issue can be caused by any virtual machine application) and when/if the latter will be fixed. I have another such great device already -- ASUS TF700 transformer, with similar "everything works, just reboots occasionally", which I think is enough for me
As with the ASUS Transformer case, I have trouble understanding: if it's the issue with all devices/firmware, although not too frequent -- then why everybody does not complain/return the units massively: the phone is pretty unusable if it cannot be relied upon. If it's just some isolated cases with particular units -- then what happened to QA/testing at LG...
So I guess I am going to return it while I can.
Too bad, good model otherwise, will have to see other phones or wait/observe.
My point is, I understand: fairly new device, can have quite a few faults to be fixed later -- now everybody seem to work that way, for better or worse.
It can have more or less beautiful (or ugly) designs, more or less features, larger or smaller batteries/working time; it can have problems with data connectivity, it can have better or worse browser (or the lack thereof completely). I'm fine with the lack of text reflow in Chrome although that was surprising.
One thing a phone/communicator/PDA absolutely cannot do, provided its battery is not empty, is going into "sleep of death"-like states -- it just cannot serve its purpose then, I cannot see how people sell it at all...
I have had a similar issue before, but i have experienced it when my phone has been through one of 2 sets of scenarios.
1 - It gets really warm and the screen becomes unresponsive, dead if you will. The hard reboot fixes this.
2 - When the signal to my phone is sporadic. An example of this would be my recent trip to London. I was on the underground quite a lot, and I'd lose signal quite often whilst travelling. On a couple of occasions i had to reboot my phone the hard way to get it going again.
Hope this helps?
In my case the device was lying near me on the sofa, the time between its going to standby and my attempt to switch it on was something within 1 hour. Nothing especially intensive had been done before.
BTW, while the phone was in that state, trying to call it resulted in long tones, i.e., apparently the radio/cell was online.
Hope this will help somebody, I returned mine.
Good evening. First post but long time lurker. My N4 is unrooted and on 4.2.2. I'm troubled with this as well especially so when the alarm doesn't ring in the morning after it's crashed overnight and I'm late for work!
Not sure if this is relevant though. I don't listen to music frequently on my N4 but the 3 times it had crashed overnight I had been listening to music before going to bed. Twice using Google music being streamed via my home wifi and once using poweramp with music on internal memory. I remember on 2 occasions the phone feeling rather hot as I was plugging the charger in as I was about to turn in.
I suspect there's a process that's causing the the phone to overload/ overheat and then switch off as a result. Because it's plugged in, it'll just continue to charge overnight and present you with a 100% battery in the morning once you've got it to reset again.
I have also found that doing a soft reset before going to bed prevents this from happening.
Just my observations.
Hi all, I got my Nexus 4 a week ago to replace a broken HTC One X (The cost of repairs was almost equal to the cost of a new Nexus 4). Since I got it, SoD happened twice, both times when I left it to charge overnight. The weird thing is that I have this LED application that blinks the notification light when charging with screen off. When I unplugged the phone, the LED was still blinking as if charging, so the phone is definitely not dead. I will try to set it to day-dream while charging and see if it helps. If it does, it might be considered a way of Google encouraging developers (like myself) to create more daydream apps .
Good morning from beyond the pond,
had the same thing happening as described in the first post solution (pressing POWER+VOL UP) helped to reboot my device.
Only thing that was showing was the led, flashing a blueish white light.
Now runs again on rasbeanjelly. Thanks to OP.
EDIT: since this happened the first time, I thought about what I had altered in my setup.
Only thing that was new was "Greenify". Maybe it sent the APEX launcher into standby?!
Having same problem on my 1 week older n4, my friend having the same problem . only thing in commune we have is the WHATSAPP app that once the phone restart it give a notification that the phone date is wrong,once I look at the date settings yes it is wrong, it says 1970 ,so I have to reset it. It does it every time the problem happens ,can this be a clue???
Sent from my Nexus 7 using xda app-developers app
guinnes.s said:
it says 1970
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UNIX equivalent of Pol Pot's year zero
I'm having similar problems.
The first time I believe it was just an issue of slight overheating. I turned off the screen but left Google Maps running & put it in my bag. It didn't actually turn off, but the screen didn't want to come on when I took it out later. I did notice it was hot, and after it cooled for a couple mins, it worked fine again. I haven't done this again, and so far, so good.
However, now, on occasion the phone won't respond to the power button. I've never had to actually do a reset - it will eventually decide to work after a couple of presses.. but when it does, it will be slow to come on. The screen will be backlit (but black) for a few seconds, then it will load and respond as normal.
Since the light comes on prior to the screen, it seems like a software rather than hardware issue to me. If the screen was damaged, I don't think it would act that way. I don't know phones, but that's my intuition. I'm going to try and remember to turn it off on occasion and see if that helps. I don't think it's been reset since the last push update.
(I'm rooted, but stock)

Anyone having issues with stuck power button?

Anyone having issues with power button being stuck? When I press the power button, it often gets stuck and phone reboots because of it. It's happened over 15 times today... It's getting quite annoying. I didn't spill anything or drop the phone, the power button just sticks and I have to keep pressing to get it unstuck... The volume buttons are fine though.
lin013190 said:
Anyone having issues with power button being stuck? When I press the power button, it often gets stuck and phone reboots because of it. It's happened over 15 times today... It's getting quite annoying. I didn't spill anything or drop the phone, the power button just sticks and I have to keep pressing to get it unstuck... The volume buttons are fine though.
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No problem here. If it were me, I would get the device replaced.
Hmmm. Yea. I'm gonna call them tomorrow. Still debating whether to return it or exchange it... I've been a little disappointed with battery life. Hmmm..
I am also having issues with my power button. It used to click when pressed like the volume buttons. Now I feel no click action at all. It still powers on the phone and screen but I feel that it is only going to get worse. makes me worried. No body else having this issue?
Not me, at least
The volume buttons on my Nexus 4 do the same thing although it happened much later in its life. If you can I would advise getting it replaced because its very annoying to say the least.
Mine just started this.
Last night I noticed my screen wasn't turning off after pressing the power button. All it would do was act like I was holding the power button with the intention of turning the phone off. one time it actually did turn off. This sucks. I'll be going by the Verizon store next time it happens. (because the phone is behaving completely normal right now)
skippy214 said:
Mine just started this.
Last night I noticed my screen wasn't turning off after pressing the power button. All it would do was act like I was holding the power button with the intention of turning the phone off. one time it actually did turn off. This sucks. I'll be going by the Verizon store next time it happens. (because the phone is behaving completely normal right now)
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has anyone found a solution to this?
i just received this phone as a motocare replacement for one with a cracked screen. it feels like they sent me a refurbished one someone spilled soda on. i kinda feel like a jerk sending it right back, but the constant resetting sure is annoying! i'm ready to send the phone in, but would much prefer to fix it myself if there's a way to do it. any way to fix it?
edit: nevermind. i sent it back. they sent it like this, they can deal with it. i'm afraid if i mess with it, i'll kill the warranty. still 100% love the phone and can't wait to get it back!!

Nexus 6 Screen Won't Turn On, Rest of Phone still on

Figured I see if anyone else has had this issue. I went for a walk with the dog yesterday, and was listening to music on my Nexus 6 the whole time, and when I got home I couldn't get the screen to turn on. Music was still playing, it was still connected to my G watch, and holding the power button triggered a vibrate when the power menu opens--but the screen was completely black and unlit the whole time.
Had no prior issues, just wondering if anyone else has had this issue. Figuring I'll probably call Motorola as this seems like a hardware issue...
Any suggestions would be well received!
Try holding the power and volume down buttons together and see if the screen will come on when it reboots to the boot loader. Alteratively you could try to power cycle it by holding the power button down for 30 seconds. Hopefully Motorola will also be able to help you.
me too
same exact thing happed to me music pulled out headphones the phone still works but the screen is dead. I can pull to use phone and **** and have the same vibration. holding power for 20 seconds is a no go. tried tons of holding combinations it seems like I can get it to shut off and on may be but it's just not doing a reset that I can tell that reboots the screen.
joshsunfresh said:
same exact thing happed to me music pulled out headphones the phone still works but the screen is dead. I can pull to use phone and **** and have the same vibration. holding power for 20 seconds is a no go. tried tons of holding combinations it seems like I can get it to shut off and on may be but it's just not doing a reset that I can tell that reboots the screen.
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you had an sod(sleep of death). it sounds much worse than it actually is. its a rather common issue as well(no fix). try using a custom kernel.
ok crap
simms22 said:
you had an sod(sleep of death). it sounds much worse than it actually is. its a rather common issue as well(no fix). try using a custom kernel.
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so stupid question how do I do that? I've only tried to root a phone once and it was a g1. please provide a link or something i'm pretty techy but am rather upset right now.
Ambient display fault?
Hey, I had the same issue, i switched off the ambient display and after that the problem is solved. Give it a try, it might help. Go to Settings, Display, and turn off the ambient display .
same problem

Help

My moto x is acting up. A little back story, my phone and I were thrown into a pool. The phone didn't work until I tried charging it, then it worked fine, for a few months, until now. It was at 70 percent or so, maybe a little lower. I was looking at youtube for some music when the screen went black. I turned it off by holding the power and volume down thing and I felt the vibration signaling it being turned back on. But the screen was still black. It vibrated when I pressed where the home button was, and I could press things and make the music play, please help my girlfriend is in hungary and this is the easiest and one of the only ways we talk. Thank you.
With water damage, there isn't much you can do.

[Q] Frozen Static. Unsure What to Do

I woke up this morning to find my GS6 E in this state. I tried a force restart and booting into recovery and that nothing happened. I contacted Samsung and they told me to just send in the device, but I would rather keep that as my last solution. The device is not rooted and I did not make big changes that would have caused something like this. Any help would be appreciated thanks.
Attached is what my screen looks like.
sml5 said:
I woke up this morning to find my GS6 E in this state. I tried a force restart and booting into recovery and that nothing happened. I contacted Samsung and they told me to just send in the device, but I would rather keep that as my last solution. The device is not rooted and I did not make big changes that would have caused something like this. Any help would be appreciated thanks.
Attached is what my screen looks like.
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Click to collapse
You tried holding the power button and volume down buttons down simultaneously for at least 10 seconds, if not longer.
jmorisey said:
You tried holding the power button and volume down buttons down simultaneously for at least 10 seconds, if not longer.
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Yea. Nothing works. Im going to bring it to Verizon tomorrow and try to get a new phone. Thanks though
Sorry bro, good luck.
... And the verdict is/was?
My S6 Edge now looks exactly like that, same horizontal lines, same split down the middle. It was sitting on a stand on my desk, not even charging and I hadn't touched it for at least 20-30 mins, suddenly it went like that and the front led indicator came on really bright, white with a tinge of red round the edge. Phone completely unresponsive in any way. Think it's knackered!

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