Related
So, I imported and gifted this device to my GF and will describe what happened as she did. She was downloading a torrent and suddenly the screen just went black. After holding the power button for awhile, the phone came back on but, would get stuck on the boot logo(welcome message) screen and in a boot loop. I know that it is a SIM unlocked Moto X(XT 1053?)
So far, I've tried getting into the bootloader and am able to. The only problem is when I get to the recovery, I don't see the little dead Android dude. The phone ends up dying. Now I have it charging and I'm on the bootloader screen, but I still can't get into recovery. I just get a blank screen when I try.
It will be hard, time consuming and maybe a little expensive RMAing the device, as I'd probably have to send it back to the US for the warranty.
I'm thinking maybe I just try and unlock the bootloader and see if the subsequent factory reset helps. But I don't know if this will work.
I have tried fastboot erase cache but it didn't help.
I think somehow my recovery is gone. I've tried flashing a recovery.img but it errors out. (failed to hab check for recovery)
Any ideas?
Did you root the XT1053 before you sent it to her? If so, how?
Next, do you know what ROM was on there before it got stuck in this state? the failed hab check when flashing recovery makes me question if there is a missmatch somewhere... i.e. attempt to down grade from 4.4.3 or 4.4.2 to lower... or the stock recovery you are trying to flash doesn't match the rom version on the phone.
KidJoe said:
Did you root the XT1053 before you sent it to her? If so, how?
Next, do you know what ROM was on there before it got stuck in this state? the failed hab check when flashing recovery makes me question if there is a missmatch somewhere... i.e. attempt to down grade from 4.4.3 or 4.4.2 to lower... or the stock recovery you are trying to flash doesn't match the rom version on the phone.
Click to expand...
Click to collapse
No, it was not rooted, completely stock and the bootloader was locked. Something just got borked I guess. It was on 4.4.3. It was like there was no recovery and I attempted to access it a bunch of time.
So, my solution was to just void my warranty and unlock the bootloader. This worked. But, on reboot it went to the dead Android logo, and I could suddenly access recovery again(WTF?!). I did a factory reset and now it seems to be working fine!
Now, for the fun bit. I'm going to use your guide to make my face her boot logo! :cyclops:
deejaylobo said:
No, it was not rooted, completely stock and the bootloader was locked. Something just got borked I guess. It was on 4.4.3. It was like there was no recovery and I attempted to access it a bunch of time.
So, my solution was to just void my warranty and unlock the bootloader. This worked. But, on reboot it went to the dead Android logo, and I could suddenly access recovery again(WTF?!). I did a factory reset and now it seems to be working fine!
Now, for the fun bit. I'm going to use your guide to make my face her boot logo! :cyclops:
Click to expand...
Click to collapse
Funny. I've read of another having a similar issue... locked, not-rooted, and had the phone just "brick." Warranty replacement was needed. So keep an eye on that.
Since you factory reset already, you could consider re-flashing the firmware to the phone, just in case.. To be safe, make sure you are flashing the EXACT same rom, do not attempt to downgrade. I would consider using mFastboot rather than RSDLite... and follow option 5 at -> http://mark.cdmaforums.com/MotoX-ReturnToStock.html (and yes, there are a couple of lines repeated in that sequence, its intentional).
As for using your face for her bootlogo.. hmm... you sure she is ok with that? then again, the X doesn't need to be rebooted often, so she wont see it
KidJoe said:
Funny. I've read of another having a similar issue... locked, not-rooted, and had the phone just "brick." Warranty replacement was needed. So keep an eye on that.
Since you factory reset already, you could consider re-flashing the firmware to the phone, just in case.. To be safe, make sure you are flashing the EXACT same rom, do not attempt to downgrade. I would consider using mFastboot rather than RSDLite... and follow option 5 at -> http://mark.cdmaforums.com/MotoX-ReturnToStock.html (and yes, there are a couple of lines repeated in that sequence, its intentional).
As for using your face for her bootlogo.. hmm... you sure she is ok with that? then again, the X doesn't need to be rebooted often, so she wont see it
Click to expand...
Click to collapse
I only found one person with a similar issue, and you're right, he did end up getting a replacement. That's just not an option for me. It's too much of a pain sending it back to the US.
Yeah, I think I will reflash a ROM. Can you point me towards figuring out which is the correct ROM? My System Version is 212.44.21.ghost_row.Retail.en.US. So, I just grab the corresponding SBF, yeah? I flashed the logo with mfastboot, so I'm okay with that. EDIT: No worries. Foudn the right file. Sorted. Everything seems to be working fine. Thanks!
The face thing, is just to prank her. I previously had a custom message set up for her through the Moto Maker. I think she'll be rebooting her phone more often now.
Hi everyone,
I'm hoping that someone can provide some assistance with my HTC One that won't load past the HTC One logo. I've never done any rooting or unlocking, the phone was stock when this happened. Last week the battery drained on me (not the first time it happened), I came home and put the phone to charge and when I tried to turn it on it wouldn't load past the HTC logo. I don't have any custom recovery on the phone. I am able to access the bootloader menu. I tried resetting the phone and wiping the cashe but that didn't help.
I downloaded ABD setup but would like some assistance before I try anything. I've been reading and "googling" a lot over the past week but it all seems a little over my head.
I'm a total noob when it comes to cell phones but I'm willing to learn.
Any help is greatly appreciated! Thanks in advance for your time.
xdabrainiak said:
Hi everyone,
I'm hoping that someone can provide some assistance with my HTC One that won't load past the HTC One logo. I've never done any rooting or unlocking, the phone was stock when this happened. Last week the battery drained on me (not the first time it happened), I came home and put the phone to charge and when I tried to turn it on it wouldn't load past the HTC logo. I don't have any custom recovery on the phone. I am able to access the bootloader menu. I tried resetting the phone and wiping the cashe but that didn't help.
I downloaded ABD setup but would like some assistance before I try anything. I've been reading and "googling" a lot over the past week but it all seems a little over my head.
I'm a total noob when it comes to cell phones but I'm willing to learn.
Any help is greatly appreciated! Thanks in advance for your time.
Click to expand...
Click to collapse
Honestly, if this is not a result of tampering, you might want to check into warranty. HTC Sync might have a recovery option, never used it, you could check there. Any solution I would have would void said warranty. It's not entirely uncommon for software to corrupt upon power loss.. rare indeed but it happens. See if you warranty is good have a new one in no time.
How about this ?
MrLizm said:
Honestly, if this is not a result of tampering, you might want to check into warranty. HTC Sync might have a recovery option, never used it, you could check there. Any solution I would have would void said warranty. It's not entirely uncommon for software to corrupt upon power loss.. rare indeed but it happens. See if you warranty is good have a new one in no time.
Click to expand...
Click to collapse
I have pretty much the same issue except the fact that mine was nit battery drained. It just crashed on some app and then device went to boot loop. Deleted the cache and factory reset thing. No luck.
Best bet is warranty get it replaced. Bloody so many devices going blank just like that !!! Htc should now make a statement on this!!
Else there is a long way , Some steps broadly.. if you on the latest android version and with a never tampered device.
Spend some time on this forum for each of those steps.
Unlock Bootloader (htcdev.com)[all data is gone] - Twrp recovery flash (2.7.1 recommended) -> Adb Sideload - Custom Rom (Android revolution 8.1 recommended)- If okay with custom rom stop here. And enjoy your device.
Else continuing ... Custom Rom -> Use firewater to do S-off --> RUU.exe of the latest Stock Build of your CID and MID (htc1) guru.com --> OTA updates to latest builds by HTC.
Notes :
1) RUU doing with S-on on a older version of android will leave you with bricked device.
2)Adb is needed to run the S-off firewater. So you need a working Android OS , thus the custom rom.
3)Once S-off , make sure you clear the tampered flag and relocked flag in bootloader. Just in case you need to visit the HTC service center later.
I want to the above as same situation. Stuck at the adb sideload step.
anirudhgargi said:
I have pretty much the same issue except the fact that mine was nit battery drained. It just crashed on some app and then device went to boot loop. Deleted the cache and factory reset thing. No luck.
Best bet is warranty get it replaced. Bloody so many devices going blank just like that !!! Htc should now make a statement on this!!
Else there is a long way , Some steps broadly.. if you on the latest android version and with a never tampered device.
Spend some time on this forum for each of those steps.
Unlock Bootloader (htcdev.com)[all data is gone] - Twrp recovery flash (2.7.1 recommended) -> Adb Sideload - Custom Rom (Android revolution 8.1 recommended)- If okay with custom rom stop here. And enjoy your device.
Else continuing ... Custom Rom -> Use firewater to do S-off --> RUU.exe of the latest Stock Build of your CID and MID (htc1) guru.com --> OTA updates to latest builds by HTC.
Notes :
1) RUU doing with S-on on a older version of android will leave you with bricked device.
2)Adb is needed to run the S-off firewater. So you need a working Android OS , thus the custom rom.
3)Once S-off , make sure you clear the tampered flag and relocked flag in bootloader. Just in case you need to visit the HTC service center later.
I want to the above as same situation. Stuck at the adb sideload step.
Click to expand...
Click to collapse
How exactly are you stuck at adb sideload?
assuming you have your custom rom, you would:
boot to recovery, select advanced then sideload...
from your pc you goto your ADB folder open cmd and type: adb sideload filename.zip
this pretty much sums it up
So I've been fiddling with the phone trying to fix it, looking at youtube videos and reading the forums but I'm still stuck. It's a Telus phone and it is not under warranty anymore... or it would have gone back already. I almost want to just give it back hahaha :laugh:
I managed to unlock to bootloader... that was pretty simple. The next thing I tried to do was do an adb sideload of twrp... it worked fine until I went into recovery mode and the phone was frozen there. I used an older version of twrp that was suggested 2.7.1 I believe. I noticed on the twrp website that in order to get it on your phone you need to be S-off.
How do I get some sort of custom recovery on my phone? It feels like whatever I do there is always some glitch or little thing that I failed to do.
xdabrainiak said:
So I've been fiddling with the phone trying to fix it, looking at youtube videos and reading the forums but I'm still stuck. It's a Telus phone and it is not under warranty anymore... or it would have gone back already. I almost want to just give it back hahaha :laugh:
I managed to unlock to bootloader... that was pretty simple. The next thing I tried to do was do an adb sideload of twrp... it worked fine until I went into recovery mode and the phone was frozen there. I used an older version of twrp that was suggested 2.7.1 I believe. I noticed on the twrp website that in order to get it on your phone you need to be S-off.
How do I get some sort of custom recovery on my phone? It feels like whatever I do there is always some glitch or little thing that I failed to do.
Click to expand...
Click to collapse
TWRP 2.7.1.1 is here, http://forum.xda-developers.com/showthread.php?t=2173870
Main advise is to follow steps, Do them no matter how trivial. Usually things go wrong for the littlest reason. You want to make sure you have the most current version of fastboot and adb tools on your computer when working with your HTC. Other good things to pay attention is use OEM cables and take note that you are plugged directly into a USB 2.0 on the board, not a port on the front of PC, a hub or extender..
xdabrainiak said:
So I've been fiddling with the phone trying to fix it, looking at youtube videos and reading the forums but I'm still stuck. It's a Telus phone and it is not under warranty anymore... or it would have gone back already. I almost want to just give it back hahaha :laugh:
I managed to unlock to bootloader... that was pretty simple. The next thing I tried to do was do an adb sideload of twrp... it worked fine until I went into recovery mode and the phone was frozen there. I used an older version of twrp that was suggested 2.7.1 I believe. I noticed on the twrp website that in order to get it on your phone you need to be S-off.
How do I get some sort of custom recovery on my phone? It feels like whatever I do there is always some glitch or little thing that I failed to do.
Click to expand...
Click to collapse
Download the latest version of TWRP for your phone
Place in your adb folder
Reboot to bootloader
Fastboot flash recovery "name_of_recovery".img
Fastboot erase cache
Reboot bootloader again and boot into recovery
Hi all, total newb here. (Sorry I know you probably hate these kinds of threads).
I apologize in advanced if this is a very simple case / has been discussed in the forums.
I've literally read everything I can in regards to this topic but being such a total newbie at this, I'm still not 100% sure if I got this right.
So basically my phone is XT1095 - which I didn't root or unlock boatlader (simply because I don't know why), that suddenly got into a boot loop.
So on that AP Fastboot screen.
So all options (including normal powerup, recovery and factory reset) produces
'failed to validate system image.
boot up failed'.
What should I do at this point? I've read on jcase's thread that this is a simple matter of "easily fixed by flashing proper boot.img".
Where can I find the "stock boot.img"?
I know graffixnyc has KXE21.187-42 files on his website which can be flashed. Is it pre-rooted though?
Or can I just easily use bhp090808's Multi Tool to fix this?
Can it be used while the phone is still in this bricked / bootlooped condition?
Honestly I dont mind being rooted if it means getting my phone fix. But if I can get it done without rooting it then it would be 'great' since if I fail in any way I won't void my warranty.
Sorry for asking a lot of things. As you can notice, I'm totally new at this. I've successfully rooted and install a custom ROM once in my old S3 but it was only because there was a thorough step to step process.
Again, thanks in advance and I really appreciate anyone's help
Cheers.
anyone?
koflok1234 said:
anyone?
Click to expand...
Click to collapse
I wouldn't unlock or root!!! You could lose your warranty. You can try a factory reset, else return your phone for warranty
godutch said:
I wouldn't unlock or root!!! You could lose your warranty. You can try a factory reset, else return your phone for warranty
Click to expand...
Click to collapse
Not a response I expect would found from XDA
I tried factory reset but it's stuck on that screen. Fail to validate image. I think the recovery.img is corrupted?
koflok1234 said:
Not a response I expect would found from XDA
I tried factory reset but it's stuck on that screen. Fail to validate image. I think the recovery.img is corrupted?
Click to expand...
Click to collapse
I doesn't make sense to void warranty to try to fix a problem that is covered under warranty. Maybe your emmc is defective or something like that, don't make matters worse.... You unlock your device when you have verified that everything is working, not when things start failing
I am under warranty but I am currently overseas so sending the phone and process the return is a bit of a hassle. So 'other' options is to do a local repair outside warranty here but that costs a bit.
So if I can fix it myself with a simple procedure then it might be the best way.
I'm having the same issue as well if anyone has figured out how to fix this I would be extremely grateful. I am still under warranty, but I'm nervous they will send me a replacement in worse shape than my current device.
My pure edition was stuck at the splash screen and I didn't previously unlock my bootloader. I also didn't have USB debugging checked so I couldn't find my phone using ADB. Unlocking a pure edition bootloader DOES NOT VOID warranty!!! So I unlocked my bootloader and flashed the factory files and restored the use of my phone. I then updated to lollipop, rooted my phone and checked USB debugging. That way I have full control of my phone and can fix it myself if something comes up. There is the thread saying the warranty won't be void after unlock.
https://forums.motorola.com/posts/677736c888?page=2
The problem now is that it is impossible to root or do anything else with me phone that doesn't involve fastboot
sianaka said:
The problem now is that it is impossible to root or do anything else with me phone that doesn't involve fastboot
Click to expand...
Click to collapse
same here. anybody solved the issue? can we recover through fastboot? anything we can try?
this happend after trying to root the device (step 7 in multi-too to be specific
You should be able to recover via fastboot if you have the factory image, there are some floating around here.
If it's an official one you don't even need to unlock your phone because the image is signed by Moto.
Here is a link to an official guide on how to flash.
https://motorola-global-portal.custhelp.com/app/standalone/bootloader/recovery-images
pwvandeursen said:
same here. anybody solved the issue? can we recover through fastboot? anything we can try?
this happend after trying to root the device (step 7 in multi-too to be specific
Click to expand...
Click to collapse
solved.
used fastboot to flash the files from multi-tool (recovery, system boot) booted back up, only pushed root (not TWRP), an d now fully functional again
pwvandeursen said:
solved.
used fastboot to flash the files from multi-tool (recovery, system boot) booted back up, only pushed root (not TWRP), an d now fully functional again
Click to expand...
Click to collapse
Can you possibly explain this step by step? Sorry I'm kind of new to this.
Also, will I be able to do this if my battery is low?
koflok1234 said:
Hi all, total newb here. (Sorry I know you probably hate these kinds of threads).
I apologize in advanced if this is a very simple case / has been discussed in the forums.
I've literally read everything I can in regards to this topic but being such a total newbie at this, I'm still not 100% sure if I got this right.
So basically my phone is XT1095 - which I didn't root or unlock boatlader (simply because I don't know why), that suddenly got into a boot loop.
So on that AP Fastboot screen.
So all options (including normal powerup, recovery and factory reset) produces
'failed to validate system image.
boot up failed'.
What should I do at this point? I've read on jcase's thread that this is a simple matter of "easily fixed by flashing proper boot.img".
Where can I find the "stock boot.img"?
I know graffixnyc has KXE21.187-42 files on his website which can be flashed. Is it pre-rooted though?
Or can I just easily use bhp090808's Multi Tool to fix this?
Can it be used while the phone is still in this bricked / bootlooped condition?
Honestly I dont mind being rooted if it means getting my phone fix. But if I can get it done without rooting it then it would be 'great' since if I fail in any way I won't void my warranty.
Sorry for asking a lot of things. As you can notice, I'm totally new at this. I've successfully rooted and install a custom ROM once in my old S3 but it was only because there was a thorough step to step process.
Again, thanks in advance and I really appreciate anyone's help
Cheers.
Click to expand...
Click to collapse
Well i booted his file, now my device is in a bootloop. i requested the original img file from the motorola site. Search it up in google. I will try it right now. Hope it works!!!
So here's the deal. I use WUGS and don't manually do stuff.. Yes this makes me a weak individual and I bow to the people who can manually flash and their omniscient power. I bought a 64gb google version Nexus 6 about a month ago when the price dropped. I had issues with it just shutting off every once in a while, but tried rooting and romming and no matter what the rom was, about a day in it would just force shutdown... In the early days I could access TWRP and even if I restored to a stock back up, only one time did it just restore and boot up, the rest of the time it would just not boot up..... I called about an RMA and put it back to complete stock, unlocked, trying to get it working, just thought maybe it was something I did and if so, I wanted to try stock. I flashed it, a few times I even made it to the set up screen on the initial boot, but after failing it didn't matter if I navigated to stock recovery and wiped or anything. Only thing I can do is access stock recovery and bootloader and all that and try to power it on but it just says google for a few seconds then shuts down. . Last night I got worried and relocked the bootloader so I could send it back and not have Moto void me on that... Was this always just a faulty phone or is it more likely something i did? I appreciate any intelligent thougts.
Dustin
kickenwing13 said:
So here's the deal. I use WUGS and don't manually do stuff.. Yes this makes me a weak individual and I bow to the people who can manually flash and their omniscient power. I bought a 64gb google version Nexus 6 about a month ago when the price dropped. I had issues with it just shutting off every once in a while, but tried rooting and romming and no matter what the rom was, about a day in it would just force shutdown... In the early days I could access TWRP and even if I restored to a stock back up, only one time did it just restore and boot up, the rest of the time it would just not boot up..... I called about an RMA and put it back to complete stock, unlocked, trying to get it working, just thought maybe it was something I did and if so, I wanted to try stock. I flashed it, a few times I even made it to the set up screen on the initial boot, but after failing it didn't matter if I navigated to stock recovery and wiped or anything. Only thing I can do is access stock recovery and bootloader and all that and try to power it on but it just says google for a few seconds then shuts down. . Last night I got worried and relocked the bootloader so I could send it back and not have Moto void me on that... Was this always just a faulty phone or is it more likely something i did? I appreciate any intelligent thougts.
Dustin
Click to expand...
Click to collapse
There is honestly no way to tell. We would be guessing. You cannot unlock the bootloader now either, so we can't even get you to manually flash stock to test.
You can try a "fastboot format userdata" and "fastboot format cache" to see if that helps you boot, otherwise, nothing you can do.
We do recommend that you only use toolkits if you know what they are doing in the background. It really isn't difficult. In fact, I wrote a very simple thread to explain in in General > Sticky roll-up. None of this has anything to do with omniscience. Though, that particular skill would be helpful to us to answer your actual question.
Lol thanks dude. I'll try anything. I figured out how to run simple commands, but when it comes to putting the files in the correct directory I think so that it reads it... But, you're saying now that I'm locked, stock, and not loading up, I could try to do fastboot and format data and cache? Is this a more in depth wipe than just wiping in stock recovery does ? I assume now that I locked, I can't flash firmwares without voiding my warranty or? I was actually on chroma and it shutdown, so I went to stock, started typing gmail log in on initial set up and it shut down.. .So as far as I know. I'm stock... and locked..
kickenwing13 said:
Lol thanks dude. I'll try anything. I figured out how to run simple commands, but when it comes to putting the files in the correct directory I think so that it reads it... But, you're saying now that I'm locked, stock, and not loading up, I could try to do fastboot and format data and cache? Is this a more in depth wipe than just wiping in stock recovery does ? I assume now that I locked, I can't flash firmwares without voiding my warranty or? I was actually on chroma and it shutdown, so I went to stock, started typing gmail log in on initial set up and it shut down.. .So as far as I know. I'm stock... and locked..
Click to expand...
Click to collapse
Format is not a wipe. It will wipe, but unlike a wipe, it will recreate the file system. A corrupt file system can prevent boot so worth trying.
If the BL is locked and won't unlock, that's about all you can try.
Boot.to recovery just incase you have TWRP recovery still
danarama said:
Format is not a wipe. It will wipe, but unlike a wipe, it will recreate the file system. A corrupt file system can prevent boot so worth trying.
If the BL is locked and won't unlock, that's about all you can try.
Boot.to recovery just incase you have TWRP recovery still
Click to expand...
Click to collapse
tried and the process failed... I have it back to status 2 and not rooted and it died after flashing stock so I assume sending it back is okay.. my replacement is here today. I'm unlocking and rooting as we speak
I erased everything on my Nexus 6 and then tried using the flash-all.bat from image-shamu-lmy48i.zip.
It failed saying could not allocate so many bytes.
Accidentally i did lock my bootloader using fastboot oem lock.
Now cant load anything and my phone doesn't boot.
When i try fastboot oem unlock it says enable that option under developer options.
I am now with a brick Nexus 6 please help me out of this situation.
openbook said:
I erased everything on my Nexus 6 and then tried using the flash-all.bat from image-shamu-lmy48i.zip.
It failed saying could not allocate so many bytes.
Accidentally i did lock my bootloader using fastboot oem lock.
Now cant load anything and my phone doesn't boot.
When i try fastboot oem unlock it says enable that option under developer options.
I am now with a brick Nexus 6 please help me out of this situation.
Click to expand...
Click to collapse
No matter how many times this question is asked, unfortunately, the answer is still, there is no fix.
This has been happening since the nexus 6 went to 5.1 and has been documented numerous times. A bit of reading beforehand is all that is needed to avoid this situation.
RMA is the only option.
Evolution_Tech said:
No matter how many times this question is asked, unfortunately, the answer is still, there is no fix.
This has been happening since the nexus 6 went to 5.1 and has been documented numerous times. A bit of reading beforehand is all that is needed to avoid this situation.
RMA is the only option.
Click to expand...
Click to collapse
I did unlock before and rooted the phone and i was using it.
Does it mean my warranty is also void and no more support?
Is any devs working on fixing this problem?
openbook said:
I did unlock before and rooted the phone and i was using it.
Does it mean my warranty is also void and no more support?
Is any devs working on fixing this problem?
Click to expand...
Click to collapse
It's a security feature since 5.1. You cannot.unlock the bootloader without first setting "enable oem unlock". If you unlocked before 5.1, then you most likely didn't do this as it wasn't needed. So now you're locked and there is no way to unlock it.
Some devs may be looking into it, but if they are, they have been looking into it for a long time. It's extremely unlikely there will be a solution for this that doesn't come from Motorola. It could be an easy fix if Moto Wanted. They could provide a stock recovery flash able fully signed, rom.zip. This wouldn't bypass security either because you would still need your unlock code / google password to boot the device. But so far, we've heard nothing
Send it in to them. If you haven't got TWRP installed, there is nothing you can do. There's no reason for them to void warranty
Hey; i was hoping you guys can help me solve this issue.
i was doing softwere upgrade to my phone then suddenly in the middle of it the phone went off and now when i try to turn it on all i get is the white screen of htc and then its goes black and wont upload.
hope you guys can fix it.
Btw, i try to do factory reset and its do wont work either.
Are you rooted? or maybe are you familiar with the process of unlocking bootloader, flashing recovery and installing custom or official roms?
Manosths said:
Are you rooted? or maybe are you familiar with the process of unlocking bootloader, flashing recovery and installing custom or official roms?
Click to expand...
Click to collapse
Im not sure if im rooted, how can i be sure?
about the other things im not familiar with them so much.
It looks like something went wrong with your update and your system partition messed up. The ssolution I would suggest you is to
1) Unlock your bootloader
2) Flash custom recovery (twrp or cwm)
3) Push a new rom (official or custom) to your phone's storage using custom recovery
4) Install new rom using custom recovery
This will probably void your warranty so if the phone still has a warranty and you dont feel confident doing any of these, it would be a better idea to bring your phone to an official service.
Now if your warranty is expired and you would prefer giving your money for a new phone instead of service, then you have nothing to lose and try the steps I suggest you.
There are plenty of guides in this forum for each of the steps I mentioned. Remember, if you dont feel confident doing any of these, try doing them only if you have nothing to lose because there is a chance that the phone is bricked (your phone seems to be soft bricked currently).
Sent from my HTC One using XDA Free mobile app