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Hello guys, I just goot this device used from someone in the US. It is locked on GSM, but rooted.
At this I am most interested in getting it unlocked and explore further which is, learning bootstrapping, changing recovery and loading custom roms.
I spoke to Verizon extensively today and was told, they wouldn't be able to give me the unlock code unless it was activated on the network. After a long conversation, the global support team suggested that if I know someone in the US on the Verizon network, what could possibly be done is activating this phone on their current contract, right away share the unlock code and move the Verizon user to their previous phone. All on one call, with a feww minutes? Do Verizon users or with similar experience share their insight, if this would work out with getting an unlock code from them?
I don't really want to go through the idea of finding someone, going through the call and finding out, the person I spoke to was mistaken about all this possible on a single call..
Any other ways to unlock the phone? I don't like the idea of paying money to a website for the unlock code and possibly the code not working, with no refunds.
I've already spent on the phone with the risk of not ever being able to unlock it.
I know, there are threads with unlocking info, but a lot of users I realized were still unable to unlock their phones.
Looking forward to expert insights, and thanks a load everyone!
Cheers.
Sent from my HTC Vision
To add, I am not physically in the US, neither is the phone. Phones GSM bands are apparently compatible with the GSM networks in my country.
Thanks!
Sent from my HTC Vision
Unfortuanlty that is the only way to unlock an xt862. Unless it has never been activated on verizons network. As I understand it verizon changes the sim unlock code upon first activation. Even if that is the case you will still need a code from an unlock site(or possibly your nearest cell repair store)
Sent from my XT860 using xda premium
Endoroid said:
Unfortuanlty that is the only way to unlock an xt862. Unless it has never been activated on verizons network. As I understand it verizon changes the sim unlock code upon first activation. Even if that is the case you will still need a code from an unlock site(or possibly your nearest cell repair store)
Sent from my XT860 using xda premium
Click to expand...
Click to collapse
Ok. Unlock4Moto.com is where I am currently planning to purchase it from - they don't have specific verizon codes, but motorola xt862 in general.
Really really hoping, that verizon didn't change the lock code during its few months of activation.
Scared now of not having to use the device as only a PDA..
Thanks for the response.
Can others also pls share their experiences, thanks!
Sent from my HTC Vision
rezapatel said:
Ok. Unlock4Moto.com is where I am currently planning to purchase it from - they don't have specific verizon codes, but motorola xt862 in general.
Really really hoping, that verizon didn't change the lock code during its few months of activation.
Scared now of not having to use the device as only a PDA..
Thanks for the response.
Can others also pls share their experiences, thanks!
Sent from my HTC Vision
Click to expand...
Click to collapse
Ya if its been activated previously the code from unlock4moto will probably fail. In addition if you have too many fails the phone will go into susbsidy lock(or something similar) and will need a PUK(personal unlock code) from verizon to even be functional. You could try just calling verizon repeatedly and explain your perdicament to a new agent each time until you find one that will just give you the sim unlock code. I do believe that it needs to be connected to verizons network at the time though there are several threads of ppl who have had this same problem. Its pretty ****ty. I might recommend selling it and getting the xt860 model. Its easier to unlock and is also global GSM.
Sent from my XT860 using xda premium
Endoroid said:
Ya if its been activated previously the code from unlock4moto will probably fail. In addition if you have too many fails the phone will go into susbsidy lock(or something similar) and will need a PUK(personal unlock code) from verizon to even be functional. You could try just calling verizon repeatedly and explain your perdicament to a new agent each time until you find one that will just give you the sim unlock code. I do believe that it needs to be connected to verizons network at the time though there are several threads of ppl who have had this same problem. Its pretty ****ty. I might recommend selling it and getting the xt860 model. Its easier to unlock and is also global GSM.
Sent from my XT860 using xda premium
Click to expand...
Click to collapse
That really sounds crappy :-( I do although plan to buy one and see what happens. Just hoping, I am lucky. Else, I will trt and resort to finding someone from verizon to help me with the situation.
In regards to selling it, I purchased the phone in the us with a friends address almost a month back, and received it in hand just today. Really wouldn't want to sell it yet or thar I might not even find a buyer for a locked phone in my country.
Tough situation I am in, thanks though and wish me luck!
Sent from my HTC Vision
You can bypass the Verizon setup by tapping the four corners of the setup window. At least this will make the phone useable.
That would make the phone usable as a PDA (wifi only), but I think he mentioned that wasn't his goal. Still good info to have while waiting for unlock though.
OP, the phone definitely needs to be activated on a Verizon account temporarily so it can communicate with their system for unlock code to work. Maybe you can place an ad on craigslist offering some money or something similar. People have nothing to lose by helping you if they don't have a global phone or if they never travel outside the US. If they've already done it before, I believe they have to wait ten months before they can unlock another phone on their line. Just fyi.
Good luck!
Sent while mobile using Tapatalk.
BenSWoodruff said:
That would make the phone usable as a PDA (wifi only), but I think he mentioned that wasn't his goal. Still good info to have while waiting for unlock though.
OP, the phone definitely needs to be activated on a Verizon account temporarily so it can communicate with their system for unlock code to work. Maybe you can place an ad on craigslist offering some money or something similar. People have nothing to lose by helping you if they don't have a global phone or if they never travel outside the US. If they've already done it before, I believe they have to wait ten months before they can unlock another phone on their line. Just fyi.
Good luck!
Sent while mobile using Tapatalk.
Click to expand...
Click to collapse
Ahh here's another catch then. But I guess, someone who doesn't travel out might be willing.
Btw, just a quick question, so like the support person told me that I can get the phone activated on Verizon without the phone having to be physically in the US, can someone confirm that's possible?
Also, while at it, if someone on XDA is willing to help me with the situation, it would be awesome! I don't mind looking at the option of a monetary incentive for the assistance.
Thanks!
Sent from my HTC Vision
True-ish
Having been through the SIM unlock route myself, here is what I found out. The Droid3 Sim unlock code modification is presented in the first Over The Air (OTA) update. And it doesn't effectively change the code. It adds a modified algorithm to the existing code which has to match up to the one they provide you with. Just like an md5 sum would be incorrect if anything is missing or altered. If the phone is or is returned to the original software that came on the phone (i.e. SBF / Fastboot / Flash) then this algorithm is not present in the firmware and thus the code you recieve from a third party vendor should work. I would surf around and find a trusted source with a strong reputation. When you find a company that states they can do it for you then ask them what their success rate is with the Droid 3 in particular.
As far as the subsidy lock......mine was just like the droid 2 global, when I tried too many attempts it subsidy locked on me ( I was trying different variations that I found in different areas of RadioComm to see if I could circumvent the system, finally gave up). I didn't touch it and let it sit on the subsidy lock request screen for about an hour and it asked me again for the sim unlock code. I finally got the right code through my inderect agent rep and voila. Hope this helps. I've been unlocking a rack of Droid2 and 3 for myself and friends lately, so if any of the information provided is cross-device (I sometimes get confused) then hopefully a guru will correct me. But this is to the best of my recollection.
If you haven't succeeded in about a week I'll be having my acct transferred from an employee line to a consumer acct and I can help you with swapping it to my service briefly and getting in touch with global support. Just pm me or send a message to my gmail - same username queberican351
take care and best of luck
~SU1C1D3~
Hey thanks for the info. All of it made lots of sense. So at this point i am hoping that the OTA update didnt happen on device in its lifetime with the first owner although I am almost sure its highly unlikely.
I am currently most inclined towards unlock4moto.com for the code, hoping it works out.
Regarding flashing the OS version to the factory default version, I will try learning how to flash the roms on this device since I think the way to flash roms on motorolas are pretty different to other phones.
And thanks, really really appreciate the offer of helping me out if I don't succeed in a week.
Thanks!
P.s. first message on xda using the droid 3 (in airplane mode), wonderful phone!
Sent from my DROID3 using XDA App
Good news guys. The code from unlock4moto.com worked perfectly.
This makes me think that Verizon doesn't change the code on their network, because the phone was used for a couple months on their network prior to being detached from their network.
But there's another sad news too, which is, right after being unlocked I had to give it to my sister.. So I guess I will stick around to my Desire Z for another while.
Thanks everyone who helped me get my direction right and opted to help me, cheers!
Sent from my HTC Vision
rezapatel said:
Good news guys. The code from unlock4moto.com worked perfectly.
This makes me think that Verizon doesn't change the code on their network, because the phone was used for a couple months on their network prior to being detached from their network.
But there's another sad news too, which is, right after being unlocked I had to give it to my sister.. So I guess I will stick around to my Desire Z for another while.
Thanks everyone who helped me get my direction right and opted to help me, cheers!
Sent from my HTC Vision
Click to expand...
Click to collapse
I'm glad to hear that, so many others have had issues with this.
Sent from my XT862 using xda premium
Endoroid said:
I'm glad to hear that, so many others have had issues with this.
Sent from my XT862 using xda premium
Click to expand...
Click to collapse
Feel for them. I guess, was lucky :-D
Sent from my HTC Vision
Really need a way to unlock my galaxy s4 active from at&t, just bought off ebay and rooted it but haven't found a way to unlock the network yet so I can use 4g with solavei.
I tried using the *#0011# method but couldn't past the initial screen.
Please any help would be appreciated.
GenZarnik said:
Really need a way to unlock my galaxy s4 active from at&t, just bought off ebay and rooted it but haven't found a way to unlock the network yet so I can use 4g with solavei.
I tried using the *#0011# method but couldn't past the initial screen.
Please any help would be appreciated.
Click to expand...
Click to collapse
All I did was call 611 and told them that I was leaving the country and I need it for business. However they have records that my previous phones have been unlocked for travels as well as me buying phone from them. You could always try and test your luck though. I've read a thread somewhere that someone got their S4A unlocked similar to how I got mine unlocked but they didn't specify whether or not they got it through AT&T or not. Oh and if it doesn't work with one rep, try calling again later with another rep. Supposedly some reps care and look into your records to see if you qualify and others don't give a crap. Good luck!
I have at&t and called them to try to get my phone unlocked. they told me it wasn't possible since I just purchased the phone back in August, even though I've had an account with them for the last decade and have had many unlocked phones with them.
I was told that this policy was changed within the last 2 weeks, not sure if that's a BS line they fed me or not, but have tried calling different reps and have had no luck.
Also, when I enter my number in online to the online request form, it automatically tells me my phone cannot be unlocked. Apparently new policy states that any phone that is still under contract will not be unlocked my AT&T.
where are all the helpful replies?
Im in the same boat. There has to b a way. Why cant we roll back the jellybean build to a version that has access to the unlock panel?
Why is unlocking not possible using a root method of some type??? Is this build truely not unlockable without a custom code? MOD Edit: This is a development site. Please do not ask for illegal unlocking methods here
post some links to helpful blogs etc please
This is the leading site for answers but mod says look elsewhere with no helpful redirection..... WTF?
Where should we go now then?
pinyata said:
I have at&t and called them to try to get my phone unlocked. they told me it wasn't possible since I just purchased the phone back in August, even though I've had an account with them for the last decade and have had many unlocked phones with them.
I was told that this policy was changed within the last 2 weeks, not sure if that's a BS line they fed me or not, but have tried calling different reps and have had no luck.
Also, when I enter my number in online to the online request form, it automatically tells me my phone cannot be unlocked. Apparently new policy states that any phone that is still under contract will not be unlocked my AT&T.
Click to expand...
Click to collapse
That's unfortunate. If it was me, I'd just keep trying to test my luck but I guess AT&T wised up a bit.
timjf said:
This is the leading site for answers but mod says look elsewhere with no helpful redirection..... WTF?
Where should we go now then?
Click to expand...
Click to collapse
MOD kinda said they are a development site and don't partake in illegal methods. In case you didn't know, unlocking without carrier consent is illegal however rooting/flashing roms and etc aren't since they are just part of the opensource backbone of android. And to answer your question, google is a good place to start if you can't get answers here.
The reason the mods took issue with this is because the OP is not an AT$T customer, he bought a phone off eBay, and is now looking for someone to help him with his mistake. Carriers only unlock phones for customers as a courtesy, there is no requirement of them to do so. While XDA is all about modding phones, providing unlock codes for people who are not entitled to them is against their policy. Better that he bought one of the many unlocked phones for sale on eBay. I'm surprised the mods didn't also close this thread.
Look up Chainfires region lock away. Got a s4 active off eBay, rooted it with the activerootapp. Then used chainfires Regionlockaway. And popped in a tmobile sim card and enabled aws bands and now using HSPA+.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
What are the rules on someone who buys the phone on ebay, but are still on at&t?
Sent from my SAMSUNG-SGH-I537 using Tapatalk
Yep got chainfires app on playstore and used irish sim card which worked. I am with at&t and not looking to move but I bought my phone on ebay and if I go to Ireland I feel entitled to use it freely.
laugh123 said:
Unlocking your Samsung Galaxy S4 can be done with the help of <<WHOEVER>> where unlock code and free unlocking instructions will be provided for affordable rates.
Click to expand...
Click to collapse
:"Affordable rates" > $0.00 and are therefore not "free."
Invalid sim- solavei- samsung4 active- #supersu
Message ::
"There is no su binary installed and #SuperSU cant install it. There is a problem!!"
Does anyone know what I do next from here. I purchased this from a friend and would like to use my solavei micro sim card, but it states "invalid sim"
Samsung 4active
Hey All,
I don't know if a Dev will find his way in here or not but I have to ask....
I got the "temporary" (30 day) unlock from TMob thru the app they force on it. My question is...Is there anyway to take the temp unlock and make it permanent.
Like I said I got it and I'm on day 2 now, so if someone wants to take a look and see if they can find something, I can try and get them any files / info they need / want.
I am not yet experienced enough to know what I'd really be looking for or I'd try myself, but with only 30 days till it expires and my limited time, I fig'd I could maybe help get the sim unlocked by donating files.
I'm also a bit curious how "sunderwear" is able to unlock for peeps using the TMo app, but then charges $45 to do it. I don't discourage anyone from making a buck but $45 is 2x as much as any unlocking code service would normally charge and seems a bit exorbitant for someone who's well established in this (XDA) community.
MoodSwinger
Its less than that to unlock on www.unlockcode247.com which uses the exact same process that sunderwear uses
@paoloroeseke: I don't see it. I only see where you can get the code here, but there's still no way to enter it on the device. I'm going to believe since you are a senior member this is not just "spam". But from what i read about "Sunderwear", i got the impression he's been able to get into the TMobile "unlock device" app and do it remotely. If I am wrong let me know, and if I am missing something from the link you posted please point me in the right direction.
Thanks.
MoodSwinger
It's no longer there . Sunderwears service DOES work though. I had used the website i provided to unlock mine. Looks like it's down to one method again
I meant no disrespect to sunderwear. Just was showing options, which are no longer available i guess. Lol
---------- Post added at 10:11 PM ---------- Previous post was at 10:10 PM ----------
I'm a senior member? Lol. THAT explains the grey hairs on my head
paoloroeseke said:
It's no longer there . Sunderwears service DOES work though. I had used the website i provided to unlock mine. Looks like it's down to one method again
I meant no disrespect to sunderwear. Just was showing options, which are no longer available i guess. Lol
---------- Post added at 10:11 PM ---------- Previous post was at 10:10 PM ----------
I'm a senior member? Lol. THAT explains the grey hairs on my head
Click to expand...
Click to collapse
Paolo, have a link you can PM me for sunderwear's service?
MoodSwinger said:
Hey All,
I don't know if a Dev will find his way in here or not but I have to ask....
I got the "temporary" (30 day) unlock from TMob thru the app they force on it. My question is...Is there anyway to take the temp unlock and make it permanent.
Like I said I got it and I'm on day 2 now, so if someone wants to take a look and see if they can find something, I can try and get them any files / info they need / want.
I am not yet experienced enough to know what I'd really be looking for or I'd try myself, but with only 30 days till it expires and my limited time, I fig'd I could maybe help get the sim unlocked by donating files.
I'm also a bit curious how "sunderwear" is able to unlock for peeps using the TMo app, but then charges $45 to do it. I don't discourage anyone from making a buck but $45 is 2x as much as any unlocking code service would normally charge and seems a bit exorbitant for someone who's well established in this (XDA) community.
MoodSwinger
Click to expand...
Click to collapse
ebay have a good deal and they do it with the tmobile app. Money back if doesn't unlock.
jfernandezv said:
ebay have a good deal and they do it with the tmobile app. Money back if doesn't unlock.
Click to expand...
Click to collapse
I've asked most 17-99$ device unlock app listings and they have all replied service is currently down. Some have eta others removed listings and are refunding after 5 days pass.
I hope it comes back soon.
MoodSwinger said:
Hey All,
I don't know if a Dev will find his way in here or not but I have to ask....
I got the "temporary" (30 day) unlock from TMob thru the app they force on it. My question is...Is there anyway to take the temp unlock and make it permanent.
Like I said I got it and I'm on day 2 now, so if someone wants to take a look and see if they can find something, I can try and get them any files / info they need / want.
I am not yet experienced enough to know what I'd really be looking for or I'd try myself, but with only 30 days till it expires and my limited time, I fig'd I could maybe help get the sim unlocked by donating files.
I'm also a bit curious how "sunderwear" is able to unlock for peeps using the TMo app, but then charges $45 to do it. I don't discourage anyone from making a buck but $45 is 2x as much as any unlocking code service would normally charge and seems a bit exorbitant for someone who's well established in this (XDA) community.
MoodSwinger
Click to expand...
Click to collapse
Problem is we don't know where the unlock trigger happens. It does something to unlock the firmware.
Sent from my LG-H811 using Tapatalk
clockcycle said:
I've asked most 17-99$ device unlock app listings and they have all replied service is currently down. Some have eta others removed listings and are refunding after 5 days pass.
I hope it comes back soon.
Click to expand...
Click to collapse
Sunderwear's unlock doesn't work anymore either. He has stated that T-Mobile caught on to the loophole and shut it down. I don't think it is coming back.
On the galaxy s6 (before switching to g4) we had to flash the metro pcs firmware before we could unlock using a code. We could install a rom after, long as the radio wasn't touched. Maybe something in there can be edited?
lancemoreland said:
Sunderwear's unlock doesn't work anymore either. He has stated that T-Mobile caught on to the loophole and shut it down. I don't think it is coming back.
Click to expand...
Click to collapse
i think the best bet would be to decompile the unlock app and try and see how it if we can see how it works..if it mod the ril or radio in someway..
@MicroMod777 , ALL
I get that, but I guess that's why I was saying anything I can pull from my device that's "temp" unlocked to maybe see where the app adjusts the firmware or whatever to unlock compared to one that's not yet unlocked. has anyone who's an app developer looked into the app? I would think if the app got hacked / Rev Eng'd then we'd see where the change occured.
that would be really helpfull. ihave 3 devices legally bought and i cannot unlock them. T-mobile says i need to have an account which i dont have here in canada.
I wish i knew someone with tmobile account so i can use that account to unlock the phone
i wondering if the app mods the modem or just unlock the imei on their servers?
paoloroeseke said:
On the galaxy s6 (before switching to g4) we had to flash the metro pcs firmware before we could unlock using a code. We could install a rom after, long as the radio wasn't touched. Maybe something in there can be edited?
Click to expand...
Click to collapse
Anyone have the metropcs .KDZ or flashable twrp backup of system? Detail me about the modem issue?
clockcycle said:
Anyone have the metropcs .KDZ or flashable twrp backup of system? Detail me about the modem issue?
Click to expand...
Click to collapse
there was h815 firmware created which asks for network unlock code but that one is not working at all.
so i doubt the metropcs software will help too. What i heard is that metropcs has also device unlock app installed on it
indianx said:
there was h815 firmware created which asks for network unlock code but that one is not working at all.
so i doubt the metropcs software will help too. What i heard is that metropcs has also device unlock app installed on it
Click to expand...
Click to collapse
Mpcs is still available. Only tmo closed.
i wonder if theres a way to mod the tmobile unlock app so if we select temportary that it would still premently unlock it..
I permanently unlocked my G4 using the built in app that came with phone. Was super easy. Next time cricket wireless offers the 20gb of LTE for $55 I'm going to give it a test run. Is your phone paid off? It should work if it is.
Sent from my LG-H811 using Tapatalk
Hey guys just a heads up... I did the temp unlock. used it on STalk for the 30 days, called TMob customer service 5 or 6 times trying to get them to unlock it even had 2 cust service reps take my info and my IMEI and said they will submit it for unlock & I should receive an email within 24 hours then I could unlock it. Those emails never came but I did keep trying to unlock it by hitting the permanent unlock button in the app...tho it kept coming back "Failed". Long story short I finally got an understanding supervisor on the line and he said sign up for a pay as you go make sure you use it everyday once (send a txt or make a call) then call them back and as long as they have an account to reference and the device registers on the network as being used they can override the other requirements. Be nice and ask for a supervisor and you may have to do it a few times to get one that will work with you.
Another interesting thing is...even tho my Temp time is done and if I open the "Device Unlock" app it shows buttons to Permanent and Temporary Unlock again. But I can still use it with my STalk sim. it's on'y been 3 days but I've switched out the SIM with the TMob one to do what the TMob SV said, and when I put the STalk one back in it always finds the network and has worked fine so far. SO somehow at least with the ST sim the device has remained unlocked. Also I have the AT&T STalk SIM, not the TMob one, so it's not like I'm still using the Tmob network and it just recognizes the device somehow.
Just wanted to post a follow-up with the new info. I will follow up again if this chg's. but I am still doing what the SV said so that i can get it perm unlocked. BTW the SV way is a one month prepay unlimited TXT & Calls only, no data so I'm on'y paying like $25 basically same as an unlock service. but don't just do it and expect it to work get a SV on the line and work with them cuz right now there aren't many other options.
So I've been playing with my Nexus 6 (I am the original owner) for a while, and recently PCS'd to South Korea for 3-5 years.
AT&T suspended my wireless service under the Soldiers/Sailors Relief Act, which basically suspends my service for $.01/mo.
Now, AT&T also allows you to unlock your device so that you can use a local SIM in the country you are stationed, however their online support unlock request form does NOT recognize my IMEI???
Is it even remotely possible that flashing other radios/bootloaders/roms can potentially modify the IMEI? If so, how can I go about getting the original IMEI restored? I believe I flashed the Google-Fi rom/radio/bootloader most recently. Should I flash back a stock LMY47E or something like that with radios etc.?
I don't normally ask questions like this, but it has stumped me for the last 4 days and I've done lots of searching with no results. My google-fu sucks apparently.
Thanks in advance.
Nope. Does not change any of the IMEI info. I actually ran into the same thing with AT&T on my old Note 3. The reason it does that is because it ineligible to be unlocked through them. However, cellunlocker.net is great for unlocking phones.
AFAIK, Flashing Radio/Kernel/ROM wont change ur IMEI. I strongly suspect that the issue is on the ATT side not your IMEI.
Sent from my Nexus 6 using Tapatalk
Holy smokes that was a fast reply!
I actually tried cellunlocker.net first, and they said that they couldn't find that IMEI in their database, and that if I wanted to wait a few additional days they would scrub other databases?
Should I have waited for them to scrub additional databases? I already got my refund back
EDIT: I do find it strange that they wouldn't unlock it or that it's not eligible though. It DOES have their branding. LOL.
There are other sites too. I would have let them scrub other sources.
Depends on how long you have had the phone and if it's financed or still in a 2 year contract.
---------- Post added at 01:25 AM ---------- Previous post was at 01:24 AM ----------
And it's likely ineligible because of the suspended service. Regardless of your military status. I had issues with phone companies doing that when I was in the Army stationed in Germany.
Thanks. I'll give another site a shot and be more patient with it. Hell I haven't been able to use the phone since the beginning of June, I can wait a few more days. HA.
Have seen it before on another thread here. It is ATT being an ass. They will say they can't even find IEMI till the device is payed off. Think other poster had to contact FCC. Hope you can work it out and thanks for what you do for the rest of us.
cliff p said:
So I've been playing with my Nexus 6 (I am the original owner) for a while, and recently PCS'd to South Korea for 3-5 years.
AT&T suspended my wireless service under the Soldiers/Sailors Relief Act, which basically suspends my service for $.01/mo.
Now, AT&T also allows you to unlock your device so that you can use a local SIM in the country you are stationed, however their online support unlock request form does NOT recognize my IMEI???
Is it even remotely possible that flashing other radios/bootloaders/roms can potentially modify the IMEI? If so, how can I go about getting the original IMEI restored? I believe I flashed the Google-Fi rom/radio/bootloader most recently. Should I flash back a stock LMY47E or something like that with radios etc.?
I don't normally ask questions like this, but it has stumped me for the last 4 days and I've done lots of searching with no results. My google-fu sucks apparently.
Thanks in advance.
Click to expand...
Click to collapse
graydiggy said:
Nope. Does not change any of the IMEI info. I actually ran into the same thing with AT&T on my old Note 3. The reason it does that is because it ineligible to be unlocked through them. However, cellunlocker.net is great for unlocking phones.
Click to expand...
Click to collapse
prdog1 said:
Have seen it before on another thread here. It is ATT being an ass. They will say they can't even find IEMI till the device is payed off. Think other poster had to contact FCC. Hope you can work it out and thanks for what you do for the rest of us.
Click to expand...
Click to collapse
Actually, the AT&T online tool nearly always returns an "IMEI unrecognized" message for our N6. If you call them, you will have no problem getting a free IMEI code directly from AT&T. Been there, done that....
cam30era said:
Actually, the AT&T online tool nearly always returns an "IMEI unrecognized" message for our N6. If you call them, you will have no problem getting a free IMEI code directly from AT&T. Been there, done that....
Click to expand...
Click to collapse
No idea that was an issue! And I just paid for another service. =| well I'll call ATT in the morning anyway to see what they can do. Thanks for the suggestion. This G4 is okay, but man do I miss my nexus. So clean and snappy.
cliff p said:
No idea that was an issue! And I just paid for another service. =| well I'll call ATT in the morning anyway to see what they can do. Thanks for the suggestion. This G4 is okay, but man do I miss my nexus. So clean and snappy.
Click to expand...
Click to collapse
You can also email AT&T tech support if that's more convenient.
cam30era said:
Actually, the AT&T online tool nearly always returns an "IMEI unrecognized" message for our N6. If you call them, you will have no problem getting a free IMEI code directly from AT&T. Been there, done that....
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They won't give it to you if you are still withing a 2 year contract, or on a finance plan. Been there done that...
graydiggy said:
They won't give it to you if you are still withing a 2 year contract, or on a finance plan. Been there done that...
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You are correct, for us civilians. But I understand that the OP is in the military, being posted overseas. They will do it under those circumstances.
cam30era said:
You are correct, for us civilians. But I understand that the OP is in the military, being posted overseas. They will do it under those circumstances.
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Again... Been there done that. Had trouble with them. They are complete pricks when it comes to giving out the code. I have always found it easier to either pay for an unlock or use another method. He could try contacting them, but it will take a few days to process the request and in my experience, they need orders to show the duty station and even then may deny the request. I even had one moron tell me no right off the bat. When asked why, he was like "because national security". I laid into that jackass about how stupid he was and how much BS I knew he was feeding me.
graydiggy said:
Again... Been there done that. Had trouble with them. They are complete pricks when it comes to giving out the code. I have always found it easier to either pay for an unlock or use another method. He could try contacting them, but it will take a few days to process the request and in my experience, they need orders to show the duty station and even then may deny the request. I even had one moron tell me no right off the bat. When asked why, he was like "because national security". I laid into that jackass about how stupid he was and how much BS I knew he was feeding me.
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Well that certainly sucks. And their policy says the will SIM unlock for military personnel stationed overseas. FWIW, I had no problem getting an unlock code from them, but my N6 was paid off.
cam30era said:
Well that certainly sucks. And their policy says the will SIM unlock for military personnel stationed overseas. FWIW, I had no problem getting an unlock code from them, but my N6 was paid off.
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You know how it goes. "we say one thing then do the exact opposite" lol
Well its unlocked via the 3rd party service I paid $10 for
For the record, I'm military affiliated as an Army Civilian, but prior service military as well. ATT already has my orders on file as they required them in order to suspend my account for $.01/mo.
At least I have a fully functioning N6 again! Thanks everyone.
Glad to hear. Thanks for your service active or not. :good:
I had to send my phone into LG for repair. I am a Prepaid T-Mobile customer. Since I got the phone back, whenever I try to open the app to check on Permanent Unlock (as I have done temp in the past), the app get this error when Connecting to NetworkL:
Device not recognized by your service provider. Please call customer care.
Well, I tried using chat service on their website and all that resulted in was the person thinking they should send in an unlock request for me. I knew this was wrong. Next day I get an email from the unlock dept telling me to use the app
Since I figure people here tend to be smarter than a telco tech support person, I would ask here before pursuing this further with Tmo.
This is in fact the same phone I sent in...I checked the IMEI, etc. Using the same tmo sim card.
Any ideas?
Thanks
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
thevmax said:
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
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Hmm. I am sadly aware of tmo's FU to prepaid customers needing service, as I have experienced it as well.
But, before I sent it in this app did recognize my phone and would allow me to temp unlock. It is only since it came back from LG repair that it stopped working. This was a period of maybe 10 days.
One item I question, but imagine it is nothing is that under the battery next to the original label with IMEI, model, seriel, etc , they place another label that has a barcode with the imei numbers next to that LB (Leather Back). Above that is shows HB811LB, but then after that BT01 EU.
No idea what that was about but EU made me think Europe.
I am interested to know if and/or how you got this resolved. I am suffering the exact same issue with a T-Mobile LG V10 after sending it in for repair.
Same thing with me, i was able to get the prompt to temp or perm unlock before i sent my g4 off to LG. Phone came back same IMEI on sticker and on device after dialing *#06# I get the stupid message device not recognized by your service provider. Please contact customer care. I tried reinstalling the firmware, same firmware that was in there, didn't want to brick the phone again.... still nothing.
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
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Hmm nice to know, the only problem is i bought this phone from someone and I'm in Canada.
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
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Maybe I should call them again. Last time I tried they basically said FU to me. They repaired it and that was that. Frankly, the only thing keeping me with these TMO arses is that I have a super cheap prepaid plan they no longer offer.
Of course my concern with them replacing the phone is that the replacement could have any of the other various issues that this LG quality control clusterF*** has.
Thinking along the lines of it being my last LG product instead. Maybe even sell it now before the flood and use my little LG Leon backup phone I bought when I initially sent this one in for service.And Maybe tell TMO FOOO too.
Whatever LG is doing when they are flashing phones back to stock after them being bricked, is really messing up the phones. I sent out another one and the IMEI is clear fully paid off and the device unlock app is pulling the same ****. I'm not impressed. T-mobile won't unlock the phone either because i'm not the original owner. There is no block what so ever on the phone. PURE B.S on T-mobile and LG's part.
On the phone with LG now. So far getting the same run-around. He is actually calling TMO support because he simply won't believe they can't fix it.
If I don't get a replacement, I may be selling this phone, done with LG for good and ordering a Moto X Pure or something
I don't mind a screw up by a company, but you best stand behind your product properly or foo you and your company, IMO.
Results of call.....Total Failure. The LG person pawns me off on a TMO person who asks for my number so they can call back. Instead, they just transferred me to a TMO support idiot who had no idea whatsoever about what was going on. Really sick of both these company's Bull****. Pretty sure this is my last LG product ever.
Decided to try again using Chat.
So annoyed with LG and TMO right now I may sell the phone and buy a Nexus 6p and Foo to all LG products in the future.
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
Masaker514 said:
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
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Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it.
All I can say is that after the quality control debacle of the G4, you'd have to be a fool to buy a G5. I know I won't
Barsky said:
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it
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The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
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It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Barsky said:
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
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I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
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Hah. Well, I am just trying to have it work being totally legit. It has nothing to do with rooting and romming, that much know as the problem existed right out of the box from them. Also, before the repair, the app work 100% rooted or not.
duplicate. my bad.
I always wonder why that button says Edit/Delete, but you can never delete them. :laugh:
Well, I just ordered a Nexus 6p with Project Fi. If I like it I will port my tmo number to it and be done with LG....since fi uses tmo, I will simply be done dealing with them directly.
Not sure I see any downsides to this
Hah, decided to make one last attempt with LG tech support, this time via email. Besides explaining to them why their initial reply was wrong, I also told them I have pretty much given up on future LG purchases and that I have a nexus 6p on the way to replace this phone. Just got another reply and supposedly he is kicking it up to his manager. We will see what happens, but I am not raising my expectations. Nothing says I can't cancel the nexus 6p.