[Q] Unable to activate Advanced calling - Nexus 6 Q&A, Help & Troubleshooting

Also posted to reddit https://www.reddit.com/r/nexus6/comments/2zat43/unable_to_activate_advanced_calling/
So i am a bit of a special case here. I am on a government account(.edu), so i cant login to the website like every other Verizon customer can. I have talked to my school and even got authorization to contact Verizon directly however neither of them can enable advanced calling. I have a playstore N6 so it shows up as an "unknown device", and they just say the system wont let me add advanced calling over and over. Is there anyone or anything out there that can help me? Its so frustrating that i have a phone that supports advanced calling on Verizon yet they refuse to activate it.

JustusIV said:
Also posted to reddit https://www.reddit.com/r/nexus6/comments/2zat43/unable_to_activate_advanced_calling/
So i am a bit of a special case here. I am on a government account(.edu), so i cant login to the website like every other Verizon customer can. I have talked to my school and even got authorization to contact Verizon directly however neither of them can enable advanced calling. I have a playstore N6 so it shows up as an "unknown device", and they just say the system wont let me add advanced calling over and over. Is there anyone or anything out there that can help me? Its so frustrating that i have a phone that supports advanced calling on Verizon yet they refuse to activate it.
Click to expand...
Click to collapse
It would have to be added to the account by your IT dept? Once that is done I believe you can call *611 to finish setting it up.
Sent from my Nexus 6 using XDA Free mobile app

They can't... Verizon says their system won't let them add it because I have an unknown device. I asked if I could pop in my sum to a note 3 and the still said no....

Over on reddit, some are saying that after the 19th Verizon might stay honoring these devices. Essentially activating them and in my case allowing me to enable advanced calling.

JustusIV said:
They can't... Verizon says their system won't let them add it because I have an unknown device. I asked if I could pop in my sum to a note 3 and the still said no....
Click to expand...
Click to collapse
In just read about someone doing this today on a government account? I'll see if I can find the post, he listed steps in detail.
Sent from my Nexus 6 using XDA Free mobile app
---------- Post added at 10:28 PM ---------- Previous post was at 10:26 PM ----------
Found it. Post #167 http://forum.xda-developers.com/showthread.php?p=59484149
lionelhuts said:
Business account user here.
I talked to my company's phone admin and he said that Advanced Calling 1.0 is enabled for all users. Three of my cow-workers have an iPhone 6, and they were able to select "Voice + Data" for LTE without issue so I assume the admin was correct.
After upgrading to 5.1, the Enhanced option was not available instantly for me. I enabled the VoLTE provision flag in the test menu and toggled airplane mode. The option was selected in cellular network settings, but as soon as I attempted to make a call, I received the "server error" message. The enhanced option then disappeared.
I put my SIM into my colleague's iPhone 6, and attempted to activate VoLTE that way. The iPhone popped up with a message saying my account wasn't activated for it. I talked to our phone admin who logged into the company account and confirmed my number had Advanced Calling 1.0 activated.
We put the SIM back in my Nexus 6 and called *611. The automated system asked what I was calling about, and I said "Advanced Calling 1.0". It responded, "Advanced Calling 1.0 requires you to add a free feature to your account. Press 1 if you would like this free feature enabled." After pressing 1, the system confirmed advanced calling was activated on my number. I hung up, re-enabled the flag in the test menu, toggled airplane mode, performed a test call and SUCCESS!
TL;DR: If you're a business user, try calling *611 to enable Advanced Calling 1.0
Click to expand...
Click to collapse
Sent from my Nexus 6 using XDA Free mobile app

from a reddit post located here
https://www.reddit.com/r/nexus6/comments/2z94v2/iama_verizon_employee_ama_about_your_nexus_6_and/
Will Verizon every acknowledge our non-Verizon devices? Or will it forever show as Non-VZW phone in our account?
The non-Verizon MEIDs will probably change to Open Development Device skus, like the non-Verizon LTE 2013 Nexus 7 did.
Click to expand...
Click to collapse

JustusIV said:
from a reddit post located here
https://www.reddit.com/r/nexus6/comments/2z94v2/iama_verizon_employee_ama_about_your_nexus_6_and/
Click to expand...
Click to collapse
It took an official verizon nexus 6 with my sim in it for 3 minutes to resolve my issues... moved my sim back from my friends phone.
So pissed for how stupid this is.

JustusIV said:
It took an official verizon nexus 6 with my sim in it for 3 minutes to resolve my issues... moved my sim back from my friends phone.
So pissed for how stupid this is.
Click to expand...
Click to collapse
Glad you got it sorted out in the end.
Sent from my Nexus 6 using XDA Free mobile app

is advanced calling really called "enhanced 4g lte mode"?

Related

Verizon Nexus 6 Different from Motorola/GPlay?

I was going to order the phone from Verizon now that they are announced, but everywhere I read the only difference in hardware is the Verizon logo on the back and the fact that you can't get the 64gb version from them. Is this true? With the 5.1 Update to the Motorola sold/Google Play store sold phones they are the exact same hardware minus the logo correct? I can't find anyone saying anything about this. Even without the Verizon firmware it will still work with HD advanced calling? Thanks for the help.
As of right now, no 64gig or white version available. And I think you are correct about the phones are the same, just Verizon putting their tramp stamp on it.
Sent from my SM-N900V using Tapatalk
Anyone know if the Verizon version is capable of root?
|oLo| said:
Anyone know if the Verizon version is capable of root?
Click to expand...
Click to collapse
There is nothing different about the Verizon version than any other one
Sent from my Nexus 6
Besides the branding, do not forget about the bloatware.
ronaldheld said:
Besides the branding, do not forget about the bloatware.
Click to expand...
Click to collapse
The bloatware will be tied to the SIM card from what i'm reading. Once the phone launches, us who have Moto store/GPE N6, will have the bloat downloaded from play store on initial set up. Keep in mind that the stuff that is downloaded is uninstallable. It's user apps, not system.
I am not concerned since the S/W can be removed.
As someone who is using a play store edition on verizon i get such a run around using a "unidentified device" bascially they wont let me do anything to my plan.... add wifi hotspot or enable advanced calling etc
I just got off the phone with them... and we are going through some paper work to register my device with their network so this shouldnt be an issue. but its been 5 months of this same bull crap....
JustusIV said:
As someone who is using a play store edition on verizon i get such a run around using a "unidentified device" bascially they wont let me do anything to my plan.... add wifi hotspot or enable advanced calling etc
I just got off the phone with them... and we are going through some paper work to register my device with their network so this shouldnt be an issue. but its been 5 months of this same bull crap....
Click to expand...
Click to collapse
I used the "My Verizon Nexus" app to enable Advanced Calling. Fired up the app, clicked on "change features" , added Advanced Calling and confirmed it. I noticed the cell radio turn off then back on and I have "Advanced LTE Calling" in my settings and it was enabled. My Motorola purchased Nexus 6 still shows up as "Non-VZW device" but I had no issues enabling advanced calling.
tcrews said:
I used the "My Verizon Nexus" app to enable Advanced Calling. Fired up the app, clicked on "change features" , added Advanced Calling and confirmed it. I noticed the cell radio turn off then back on and I have "Advanced LTE Calling" in my settings and it was enabled. My Motorola purchased Nexus 6 still shows up as "Non-VZW device" but I had no issues enabling advanced calling.
Click to expand...
Click to collapse
Only issue here is i am on a corporate account. So i cant do that.

Verizon Activation

I just got my VZW N6 today, and during the set-up it says it can't activate my phone.
The SIM card that came with the phone is in there, so I was wondering what I was doing wrong.
Any help is appreciated.
Thanks.
You just have to call customer service, even if it is a hassle. You can try the website first, or calling the automated number but neither of those methods worked for me (just activated my Verizon Nexus 6 5 minutes ago). The website didn't have the phone in the system, and the automated number said "terms and conditions have been accepted" over and over. Called customer service, they entered the imei of the Nexus 6 and they activated it quickly. It really should be much easier than this to activate a Verizon device (I got it on contract afterall), but Verizon has their ways.
ktimque said:
I just got my VZW N6 today, and during the set-up it says it can't activate my phone.
The SIM card that came with the phone is in there, so I was wondering what I was doing wrong.
Any help is appreciated.
Thanks.
Click to expand...
Click to collapse
Misread, ignore this.
Sent from my Nexus 6 using XDA Free mobile app
having the same problem here. havnt tried calling yet.
iifuzz said:
having the same problem here. havnt tried calling yet.
Click to expand...
Click to collapse
Called and they activated. though now i am getting an error saying
Our records indicate you recently purchased a device for this line of service but have not yet activated the device. You can change your allowance of minutes after you have activated your new device, or you may contact Customer Service at (800) 922-0204 for further assistance.
when i try to swap the device
just call and have them activate it manually, had to do the same with mine
Yeah, the "activation" step in the phone setup when you first turn on the n6 didn't work for me either (got my vzw n6 yesterday in the mail). I let it spin for about 10 minutes and decided to just skip that part.
After I linked my gmail account to the device and downloaded all my apps and contacts, etc.
Only after I did all of that did I finally move on to activating the phone. I called the vzw automated number and activated the phone by giving them my 10 digit phone# and supplying them with my pin code. The automated reply said that my phone is now activated. But any calls out using the phone would cause the automated voice saying I was in "roaming". So I had to do the *228 or whatever it is... then pressed option 2 and that was the final step to activation and also correcting the "roaming"..
The next step was to setup volte to allow voice calls while using hotspot. Thats a whole different subject, but I finally got that resolved too and working great.
Why does any of this **** surprise me. Same hear so guess I'll be waiting another day, lol, to get it set up. ****ing Verizon.
iifuzz said:
Called and they activated. though now i am getting an error saying
Our records indicate you recently purchased a device for this line of service but have not yet activated the device. You can change your allowance of minutes after you have activated your new device, or you may contact Customer Service at (800) 922-0204 for further assistance.
when i try to swap the device
Click to expand...
Click to collapse
That's a pending activation stuck on the line you upgraded on. What phone is on the line you want to put the N6 on? What phone do you want to put on the line that currently has the N6 on it?
---------- Post added at 06:18 AM ---------- Previous post was at 06:16 AM ----------
ygohome said:
So I had to do the *228 or whatever it is... then pressed option 2 and that was the final step to activation and also correcting the "roaming"..
Click to expand...
Click to collapse
No, you don't - *228 is only for 3G and basic phones it does absolutely nothing for 4G LTE phones.
It can take SIM cards up to 20 minutes to activate fully on the Verizon network.
JulesJam said:
That's a pending activation stuck on the line you upgraded on. What phone is on the line you want to put the N6 on? What phone do you want to put on the line that currently has the N6 on it?
---------- Post added at 06:18 AM ---------- Previous post was at 06:16 AM ----------
No, you don't - *228 is only for 3G and basic phones it does absolutely nothing for 4G LTE phones.
It can take SIM cards up to 20 minutes to activate fully on the Verizon network.
Click to expand...
Click to collapse
Awesome! By the time it links up you'll have "Waiting to activate" permanently burnt into your screen.
ChristianJay said:
Awesome! By the time it links up you'll have "Waiting to activate" permanently burnt into your screen.
Click to expand...
Click to collapse
LOL! no, you can activate the phone over WiFi. . Activating the SIM is different.
JulesJam said:
LOL! no, you can activate the phone over WiFi. . Activating the SIM is different.
Click to expand...
Click to collapse
yeah I know. I set everything else up. Just pisses me off that after all VZW's crap with this phone, just one more stupid inconvenience.
[/COLOR]No, you don't - *228 is only for 3G and basic phones it does absolutely nothing for 4G LTE phones.
It can take SIM cards up to 20 minutes to activate fully on the Verizon network.[/QUOTE]
I'm not trying to argue, but I'm saying that *228 did correct the roaming issue I was having.
I had been trying to place many calls and they all came back with voice recording saying that I would need to pay for the call from a credit card or by collect call since it was in Roaming. I too have read that *228 does nothing if using a SIM. But what I'm telling you as that after a long time of being stuck in roaming (much longer than 20 minutes... talking about 2 hrs after activation)... BAM after dialing *228 and pressing an option... it fixed the roaming issue.
Note, i did not activate the sim via this *228. Just the roaming thing.
Had same thing, just call, you'll bypass that activation, get into the OS and go to settings to give the agent the IMEI and ICCID.
They take 5 min to put on your account, you then reboot, it's as simple as that. End of story. I rebooted and it went on the network.
I haven't yet tried activating advanced calling to get voice and data yet, non issue right now, I just want to use the thing until the weekend when I'm going to unlock, root and flash TWRP. Once I've re-setup the phone, then I'll get to that, which actually will be easy, enable on phone on VZ site and then turn on on the phone itself.
I am having the same issue, after activating my Nexus 6 through Verizon, I still have a pending activation on the line that the Nexus 6 is currently on. I'm keeping the Nexus 6 on that line until it goes away, and Verizon seems to believe it will just disappear within 24 hours of activation. I'm nearing 24 hours, so once that is up, I'll call again and see if I can get it removed.

[Q] Calls Immediately end On TMobile Nexus 6 flashed with VZW stock image

Good Morning Group,
I have VZW service. The Nexus 6 is from TMobile. In my infinite wisdom or rather the lack their off. I decided that I was over not having data while talking. I downloaded the VZW LMY47E image and followed the instructions found in the Nexus 6 general sticky roll up. How to flash factory images.
The short method did not work but the long method did. I rooted it and added TWRP recovery. Apart from that I left it stock.
I dialed *#*#4636#*#*. and turned off VOLTE provisioning flag. Then I checked for enhanced 4G under phone settings and it was enabled.
Awesome right....Wrong. I decided to test it. All calls immediately end after starting them flashing 00:00 time stamp. I decided to pull my sim and put it back into my S4 and dial *228 option 1 and I can make calls using my sim. Something must have went wrong.
What that is I have no clue.
I was thinking of flashing the 5.1 TMobile image but everything that I have read suggest that if you are on VZW you should use LMY47E.
As you can imagine not having phone service kicks rocks. I figured Id ask before flashing and or making anything else worse.
Thanks in advance.
*228 should never be done on an lte device.
Sent from my Nexus 6 using XDA Free mobile app
PHP:
akellar said:
*228 should never be done on an lte device.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Now I know. Did I harm anything? I also booted into recovery and wipe data/factory reset and wipe cache partition. To no avail...
onyxbfly said:
PHP:
Now I know. Did I harm anything? I also booted into recovery and wipe data/factory reset and wipe cache partition. To no avail...
Click to expand...
Click to collapse
Typically provisions the sim to 3g prl. Likely need a new sim.
Sent from my Nexus 6 using XDA Free mobile app
onyxbfly said:
I was thinking of flashing the 5.1 TMobile image but everything that I have read suggest that if you are on VZW you should use LMY47E.
Click to expand...
Click to collapse
Flashing another factory image will do nothing to help your problem.
I agree with the above suggestion of starting with a replacement SIM.
And whatever you do, DO NOT TRY RELOCKING YOUR BOOTLOADER. It will not help, and you may brick your device, unless you follow @Evolution_Freak 's guide.
akellar said:
Typically provisions the sim to 3g prl. Likely need a new sim.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
FML will they give me a new sim for a phone that did not come from them? Even if the sim was locked into 3g shouldn't I be able to make calls?
Edit: I put my sim back into my S4 and it displays 3G like you said. I can make calls on the S4 but no on my Nexus 6. I put the sim back into my nexus 6 and it displays LTE but I can not make calls
onyxbfly said:
FML will they give me a new sim for a phone that did not come from them? Even if the sim was locked into 3g shouldn't I be able to make calls?
Edit: I put my sim back into my S4 and it displays 3G like you said. I can make calls on the S4 but no on my Nexus 6. I put the sim back into my nexus 6 and it displays LTE but I can not make calls
Click to expand...
Click to collapse
Turn off volte and try. Either way, get a new sim
Sent from my Nexus 6 using XDA Free mobile app
onyxbfly said:
FML will they give me a new sim for a phone that did not come from them?
Click to expand...
Click to collapse
No they won't if you tell them it's for your N6. You'll have to tell them it's for a "legitimate" VZW phone.
akellar said:
Typically provisions the sim to 3g prl. Likely need a new sim.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
cam30era said:
Flashing another factory image will do nothing to help your problem.
I agree with the above suggestion of starting with a replacement SIM.
And whatever you do, DO NOT TRY RELOCKING YOUR BOOTLOADER. It will not help, and you may brick your device, unless you follow @Evolution_Freak 's guide.
Click to expand...
Click to collapse
I put my sim back into my S4 and it displays 3G like you said. I can make calls on the S4 but no on my Nexus 6. I put the sim back into my nexus 6 and it displays LTE but I can not make calls .
So basically you are saying just go to a Verizon store and ask for a new nano sim and ask them to activate it? Or do you suggest asking for a sim for my S4 and cutting it down to size again?
akellar said:
Turn off volte and try. Either way, get a new sim
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
When I dial *#*#4636#*#* my phone looks at me like Essentially I cant access that menu any more since its not dialing. I have data and it just backed up my apps from the play store.
cam30era said:
No they won't if you tell them it's for your N6. You'll have to tell them it's for a "legitimate" VZW phone.
Click to expand...
Click to collapse
Thanks for the suggestions. I'll try to sort it out.
I decided to try reflashing the LMY47E image again. After doing so I was able to get 3G and make and receive calls. I went to VZW and they gave me bloody hell about getting a replacement sim.
Essentially they were not having it. They wanted to see the physical phone that the card would be activated in. I went back to my car and gave them my S4. To make a long story short they gave me a VZW sim for my S4. Got back home and cut the micro down to nano. I now have LTE service.
But I do not have VOLTE. I dialed *#*#4636#*#* and turned off VOLTE provisioning flag. I have enhanced 4g calling under phone options. But I can not browse a web page or talk on the on the phone while using GPS etc. Is VOLTE supposed to be turned on or off.
With it off I do not get the enhanced 4g calling options. With it on I do get enhanced 4g. Either way it doesn't work lol. Any suggestions would be greatly appreciated.
I'm just happy to be up and running again.
Thanks once again for your time and patience with my N6!!!!!!!!
onyxbfly said:
I decided to try reflashing the LMY47E image again. After doing so I was able to get 3G and make and receive calls. I went to VZW and they gave me bloody hell about getting a replacement sim.
Essentially they were not having it. They wanted to see the physical phone that the card would be activated in. I went back to my car and gave them my S4. To make a long story short they gave me a VZW sim for my S4. Got back home and cut the micro down to nano. I now have LTE service.
But I do not have VOLTE. I dialed *#*#4636#*#* and turned off VOLTE provisioning flag. I have enhanced 4g calling under phone options. But I can not browse a web page or talk on the on the phone while using GPS etc. Is VOLTE supposed to be turned on or off.
With it off I do not get the enhanced 4g calling options. With it on I do get enhanced 4g. Either way it doesn't work lol. Any suggestions would be greatly appreciated.
I'm just happy to be up and running again.
Thanks once again for your time and patience with my N6!!!!!!!!
Click to expand...
Click to collapse
Do you have advanced calling activated on your account? I don't believe that the S4 has advanced calling. You may have to put your sim card into a VZW device that requires it and then have them activate the feature.
Yea.... Did you ever activate the service on your account. You need to login in the website or call and turn the feature on. Dialing weird numbers and turning flags on in your phone won't do jack until the service is turned on within verizon.
slimc84 said:
Do you have advanced calling activated on your account? I don't believe that the S4 has advanced calling. You may have to put your sim card into a VZW device that requires it and then have them activate the feature.
Click to expand...
Click to collapse
I never had a problem with using data while talking on the phone with my S4. Regardless if it was the stock rom or not.
dansan382 said:
Yea.... Did you ever activate the service on your account. You need to login in the website or call and turn the feature on. Dialing weird numbers and turning flags on in your phone won't do jack until the service is turned on within verizon.
Click to expand...
Click to collapse
Unfortunately I am a member of a family plan. I will speak to my cousin who is the account owner and ask him to double to check and see if it has been advanced calling and HD calling has been enabled on my account.
Thanks for the suggestions.
onyxbfly said:
Unfortunately I am a member of a family plan. I will speak to my cousin who is the account owner and ask him to double to check and see if it has been advanced calling and HD calling has been enabled on my account.
Thanks for the suggestions.
Click to expand...
Click to collapse
i can pretty much say thats your problem. it isn't turned on by default so it needs to be turned on. no amount of flashing software or hitting buttons on your phone will help. I think you can even call the 611 number and when it gets to the voice prompts just say advanced calling one point zero. it should try to turn the feature on within that line.
onyxbfly said:
I never had a problem with using data while talking on the phone with my S4. Regardless if it was the stock rom or not.
Unfortunately I am a member of a family plan. I will speak to my cousin who is the account owner and ask him to double to check and see if it has been advanced calling and HD calling has been enabled on my account.
Thanks for the suggestions.
Click to expand...
Click to collapse
The S4 had dual antennas so there was no need for the Advanced Calling feature. The Nexus only has a single antenna and requires Advanced Calling to be enabled on the account and the device in order for it to work.
dansan382 said:
i can pretty much say thats your problem. it isn't turned on by default so it needs to be turned on. no amount of flashing software or hitting buttons on your phone will help. I think you can even call the 611 number and when it gets to the voice prompts just say advanced calling one point zero. it should try to turn the feature on within that line.
Click to expand...
Click to collapse
Thanks for the number. The CS Rep said they can not make any change to the account because I dont have the password or pin.
Ironically one of the main reasons for getting a new phone was that my S4 wanted to power off randomly and it would be a chore just to get it to power back on and stay on. This time it would not turn at all so I was forced to call from my old thunderbolt.
I called the number you gave me while surfing the web on the phone. The CS Rep said that any 4G / LTE phone can use data over voice except for iphone due to their antenna construction. I guess its true I was just doing it.
But anyway it really shouldn't be a process just to get data while talking on the phone with the nexus.
The phone they have listed for my account is a S4. They said advanced calling and HD calling will be available for the S4 when they provide a software update. He had no clue to when the update would be released.
Just for Sh1t and giggles I inquired with the CS res in regards to purchasing a phone from google and using it. He said that I could go to a Verizon store and they would add it and give me a nano sim. I just thanked him for his time. I guess thats true right until you walk in their with it.
My nexus is from TMobile and from what I read people across various forums are having issues with getting their Nexus 6 added to their account regardless of where it came from.
Seems like verizon is really working hard to make the nexus 6 experience a pain in the ass. I dont need or want HD calling. Is asking to talk and look up something on the web or use gps to much to ask for....
onyxbfly said:
Thanks for the number. The CS Rep said they can not make any change to the account because I dont have the password or pin.
Ironically one of the main reasons for getting a new phone was that my S4 wanted to power off randomly and it would be a chore just to get it to power back on and stay on. This time it would not turn at all so I was forced to call from my old thunderbolt.
I called the number you gave me while surfing the web on the phone. The CS Rep said that any 4G / LTE phone can use data over voice except for iphone due to their antenna construction. I guess its true I was just doing it.
But anyway it really shouldn't be a process just to get data while talking on the phone with the nexus.
The phone they have listed for my account is a S4. They said advanced calling and HD calling will be available for the S4 when they provide a software update. He had no clue to when the update would be released.
Just for Sh1t and giggles I inquired with the CS res in regards to purchasing a phone from google and using it. He said that I could go to a Verizon store and they would add it and give me a nano sim. I just thanked him for his time. I guess thats true right until you walk in their with it.
My nexus is from TMobile and from what I read people across various forums are having issues with getting their Nexus 6 added to their account regardless of where it came from.
Seems like verizon is really working hard to make the nexus 6 experience a pain in the ass. I dont need or want HD calling. Is asking to talk and look up something on the web or use gps to much to ask for....
Click to expand...
Click to collapse
no problem. you dont even need to speak with anyone in order to activate. some people reported just using the prompts, speaking with a machine it was able to turn it on. either way, good luck and glad you got some info.
I literally just got back from best buy with my unbranded unlocked nexus 6. they didnt have any "verizon versions". I will be cutting my sim card thats in my GS4 and throwing it into the nexus so i wont have to deal with verizon. i already had them send me a nano sim so just in case i have a backup. if i completely mess it up, ill go back to verizon and get a new sim for my GS4 and start over again
slimc84 said:
The S4 had dual antennas so there was no need for the Advanced Calling feature. The Nexus only has a single antenna and requires Advanced Calling to be enabled on the account and the device in order for it to work.
Click to expand...
Click to collapse
Thanks for the clarification. I did not know.
How should I go about this? I called and they said the phone that is listed is a S4. Currently advanced calling is not enabled for the S4. They said I would need to do a phone swap and or sim swap for a newer phone. If the phone is not listed on my account/ number what do I tell ask or tell them so they will enable it?
dansan382 said:
no problem. you dont even need to speak with anyone in order to activate. some people reported just using the prompts, speaking with a machine it was able to turn it on. either way, good luck and glad you got some info.
I literally just got back from best buy with my unbranded unlocked nexus 6. they didnt have any "verizon versions". I will be cutting my sim card thats in my GS4 and throwing it into the nexus so i wont have to deal with verizon. i already had them send me a nano sim so just in case i have a backup. if i completely mess it up, ill go back to verizon and get a new sim for my GS4 and start over again
Click to expand...
Click to collapse
It works fresh out the box. Mine did and it was from TMobile. I didn't do factory resets or anything insert sim and load up my apps and enjoyed.
I used a sim card cutter that I got from Amazon. Cut it popped it in and everything was lovely. I didn't notice that I couldn't talk and use gps until i was actually driving. The sim cutter is a good investment because it comes with sim card adapters that will allow you to use your sim in any phone.
I wonder how the people got it activated using the prompts. Did they call from their nexus or their old verizon phone?
The only reason I decided to flash the LMY47E rom is to get data over voice. Hopefully I will get this sorted out sooner than later.

Wifi calling problem

Both my dad and I picked up the Note 8 on launch day. I had zero issue enabling wifi calling out of the box, and in fact it seems to be working quite well for me. He's not had the same success. At first it said it would have to disable Google Voice. We uninstalled the app, and had Sprint de-integrate his number with Google Voice, so that the carrier stock voicemail could be configured. That didn't work initially either, and he spent some time at the store having their tech fix it. I wasn't there, so I'm not sure what they did, but eventually they got the voicemail working. So then he came around asking me to set up wifi calling. I attempted to, only this time the setup prompt insisted that it be allowed to disable Voicemail first. But since that's a system app, I'm not sure how that can be done. And given his problems with voicemail to date, I'm reticent to let it try and disable his voicemail again.
Anybody else run into this problem? Is there some sort of fix that doesn't involve another visit to Sprint?
beerindex said:
Both my dad and I picked up the Note 8 on launch day. I had zero issue enabling wifi calling out of the box, and in fact it seems to be working quite well for me. He's not had the same success. At first it said it would have to disable Google Voice. We uninstalled the app, and had Sprint de-integrate his number with Google Voice, so that the carrier stock voicemail could be configured. That didn't work initially either, and he spent some time at the store having their tech fix it. I wasn't there, so I'm not sure what they did, but eventually they got the voicemail working. So then he came around asking me to set up wifi calling. I attempted to, only this time the setup prompt insisted that it be allowed to disable Voicemail first. But since that's a system app, I'm not sure how that can be done. And given his problems with voicemail to date, I'm reticent to let it try and disable his voicemail again.
Anybody else run into this problem? Is there some sort of fix that doesn't involve another visit to Sprint?
Click to expand...
Click to collapse
If you are having issues with things not working on Sprint, I first had to factory reset...all was well afterwards...make sure you have a brand new SIM for the Note 8...is it a Sprint or Unlocked device (SM-N950U or SM-950U1)
BlueFox721 said:
If you are having issues with things not working on Sprint, I first had to factory reset...all was well afterwards...make sure you have a brand new SIM for the Note 8...is it a Sprint or Unlocked device (SM-N950U or SM-950U1)
Click to expand...
Click to collapse
It is a N950U from Sprint with carrier lock.
beerindex said:
It is a N950U from Sprint with carrier lock.
Click to expand...
Click to collapse
Coolness, factory reset is probably the best...unless it is because of a previously used SIM
I have an unlocked note 8 (US) on Verizon, and no wifi calling at all.
WiFi Calling on Verizon?
bovineyard said:
I have an unlocked note 8 (US) on Verizon, and no wifi calling at all.
Click to expand...
Click to collapse
Same here. I bought mine directly from Samsung and just found out that the option to select WiFi calling is missing! I rely on this at home because we live in a valley with poor cell phone reception (I have to step to a front window to make/receive calls without WiFi calling).
jeffp25 said:
Same here. I bought mine directly from Samsung and just found out that the option to select WiFi calling is missing! I rely on this at home because we live in a valley with poor cell phone reception (I have to step to a front window to make/receive calls without WiFi calling).
Click to expand...
Click to collapse
You can flash Verizon firmware if you want WiFi calling on Verizon...but some users have successfully had it added to the unlocked version by calling Verizon and adding their imei to Verizon database....search the threads if you need...
BlueFox721 said:
You can flash Verizon firmware if you want WiFi calling on Verizon...but some users have successfully had it added to the unlocked version by calling Verizon and adding their imei to Verizon database....search the threads if you need...
Click to expand...
Click to collapse
Thanks. I tried searching the threads but didn't find much. Maybe I need to change how I'm searching. If I do need to "flash the Verizon firmware," where can I find instructions and will it add bloat or reduce the functionality in any way (I wanted non-Verizon because of the way Verizon changed features on my Note 5)? Will flashing the firmware interfere with the Samsung support?
jeffp25 said:
Thanks. I tried searching the threads but didn't find much. Maybe I need to change how I'm searching. If I do need to "flash the Verizon firmware," where can I find instructions and will it add bloat or reduce the functionality in any way (I wanted non-Verizon because of the way Verizon changed features on my Note 5)? Will flashing the firmware interfere with the Samsung support?
Click to expand...
Click to collapse
You can flash Verizon firmware with Odin using this guide:
https://forum.xda-developers.com/ga...k-recovery-odin-recovery-software-t3671615...
Some Samsung features are blocked by carriers...I do not know what Verizon blocks...search is better from pc
BlueFox721 said:
You can flash Verizon firmware with Odin using this guide:
https://forum.xda-developers.com/ga...k-recovery-odin-recovery-software-t3671615...
Some Samsung features are blocked by carriers...I do not know what Verizon blocks...search is better from pc
Click to expand...
Click to collapse
I called Samsung tech support and they confirmed that this feature is not in the based version of Android but the ones distributed by the carriers. The tech suggested calling Verizon and asking them to install the firmware. Anyone know if (assuming they agree) this will be the full package, including all the bloatware, and if this will remove any features from the phone? Would the "upgrade" wipe out the phone so that I have to set everything up again?
When I bought my Note 5 from Verizon two years ago I was upset to find that they had removed the PDF signing capability that was a big feature of the Note 5. I'd really hate to lose any features on my new Note 8, after all that's why I bought directly from Samsung.
jeffp25 said:
I called Samsung tech support and they confirmed that this feature is not in the based version of Android but the ones distributed by the carriers. The tech suggested calling Verizon and asking them to install the firmware. Anyone know if (assuming they agree) this will be the full package, including all the bloatware, and if this will remove any features from the phone? Would the "upgrade" wipe out the phone so that I have to set everything up again?
When I bought my Note 5 from Verizon two years ago I was upset to find that they had removed the PDF signing capability that was a big feature of the Note 5. I'd really hate to lose any features on my new Note 8, after all that's why I bought directly from Samsung.
Click to expand...
Click to collapse
In order for you to remain on unlocked firmware to avoid bloat and keep Samsung goodies you must call Verizon to have the imei # to their whitelist and reprovisioned...I did this for Sprint to enable VoLTE when available...others with Verizon have done the same...call Verizon cs and tell them you bought from Samsung and need to have your imei # whitelisted and reprovisioned to improve network connection...if one rep will not do it, call another...do not mention that it is unlocked version...just state that you got from Samsung on a Note 7 deal...afterwards, all Verizon features will work on unlocked except vvm...Google voice is better anyways
BlueFox721 said:
In order for you to remain on unlocked firmware to avoid bloat and keep Samsung goodies you must call Verizon to have the imei # to their whitelist and reprovisioned...I did this for Sprint to enable VoLTE when available...others with Verizon have done the same...call Verizon cs and tell them you bought from Samsung and need to have your imei # whitelisted and reprovisioned to improve network connection...if one rep will not do it, call another...do not mention that it is unlocked version...just state that you got from Samsung on a Note 7 deal...afterwards, all Verizon features will work on unlocked except vvm...Google voice is better anyways
Click to expand...
Click to collapse
If I get them to add my imei to the whitelist and "reprovision" the phone, when they do that the option for WiFi calling will appear?
I'm slightly puzzled by your vvm comment: will all Verizon voicemail be non-functional or only Visual Voicemail? I have Google Voice set up to provide a second number on my phone. How do I use it to set up voice mail on my phone with my Verizon number?
jeffp25 said:
If I get them to add my imei to the whitelist and "reprovision" the phone, when they do that the option for WiFi calling will appear?
I'm slightly puzzled by your vvm comment: will all Verizon voicemail be non-functional or only Visual Voicemail? I have Google Voice set up to provide a second number on my phone. How do I use it to set up voice mail on my phone with my Verizon number?
Click to expand...
Click to collapse
VVM is only on carrier Firmware...it is baked in...some have gotten it to work on unlocked but I do not know how...regular voicemail works fine...especially with Google voice...to set it up you forward to Google voice...for Sprint it is dialing *73mygooglevoicenumber...I do not know the forward shortcut for verizon but it used to be *71yourgooglevoicenumber...
Your Google voice number is shown in the settings of Google voice.
Yes WiFi calling and VoLTE will work once imei is added...look for WiFi calling in the phone settings...
BlueFox721 said:
VVM is only on carrier Firmware...it is baked in...some have gotten it to work on unlocked but I do not know how...regular voicemail works fine...especially with Google voice...to set it up you forward to Google voice...for Sprint it is dialing *73mygooglevoicenumber...I do not know the forward shortcut for verizon but it used to be *71yourgooglevoicenumber...
Your Google voice number is shown in the settings of Google voice.
Yes WiFi calling and VoLTE will work once imei is added...look for WiFi calling in the phone settings...
Click to expand...
Click to collapse
OK, I'll have to try and reach them. I'll follow up with my results later.
No luck with today's call
BlueFox721 said:
VVM is only on carrier Firmware...it is baked in...some have gotten it to work on unlocked but I do not know how...regular voicemail works fine...especially with Google voice...to set it up you forward to Google voice...for Sprint it is dialing *73mygooglevoicenumber...I do not know the forward shortcut for verizon but it used to be *71yourgooglevoicenumber...
Your Google voice number is shown in the settings of Google voice.
Yes WiFi calling and VoLTE will work once imei is added...look for WiFi calling in the phone settings...
Click to expand...
Click to collapse
First, I found the Google Voice shortcut for Verizon is what you thought: *71yourgooglevoicenumber
Now for my bad news. I spent nearly an hour on the phone with Verizon tech support. After being bounced around a little, I spoke with a woman who kept contacting their "Network Team" for more details, and who tried to be very helpful, but in the end I am no further ahead. In the end, they said that adding my phone to the Whitelist was "Out of Scope" because the phone was already unlocked and functioning on Verizon. She said that all she could suggest was to contact Samsung, and that Verizon tech support would be happy to have a three-way conference call with Samsung tech support (they would call) to see what could be done, and that she'd put a note in my account about this issue.
Now, if I call back and try to speak to anyone else they will see this note that that will be it. So, I'm back to not being able to make phone calls at home.
jeffp25 said:
First, I found the Google Voice shortcut for Verizon is what you thought: *71yourgooglevoicenumber
Now for my bad news. I spent nearly an hour on the phone with Verizon tech support. After being bounced around a little, I spoke with a woman who kept contacting their "Network Team" for more details, and who tried to be very helpful, but in the end I am no further ahead. In the end, they said that adding my phone to the Whitelist was "Out of Scope" because the phone was already unlocked and functioning on Verizon. She said that all she could suggest was to contact Samsung, and that Verizon tech support would be happy to have a three-way conference call with Samsung tech support (they would call) to see what could be done, and that she'd put a note in my account about this issue.
Now, if I call back and try to speak to anyone else they will see this note that that will be it. So, I'm back to not being able to make phone calls at home.
Click to expand...
Click to collapse
You may be stuck with flashing complete firmware...you can always root the complete firmware and debloat...sorry it's not working for you
BlueFox721 said:
You may be stuck with flashing complete firmware...you can always root the complete firmware and debloat...sorry it's not working for you
Click to expand...
Click to collapse
For now, I have a partial solution for the poor phone connection at home: years ago, after we had complained a lot about a poor signal at home, Verizon gave us a free "Network extender," which acts as a mini tower in our house (connected through the house Internet). It is only 3G, so I disconnected it when we had WiFi calling on our phones. Now, I'll reconnect it. The only problem is that is won't connect to a phone with VoLTE calling enabled, so I have to remember to turn off VoLTE calling when I get home, and turn it back on when I leave so that I can keep my Internet access on a phone call.

Activating VoLTE after verizon CDMA shutdown?

Not sure how much help there is for such an old phone but I have a Note 5 (SM-N920V) that I use with Pageplus. I had check and been told by numerous reps and websites that the phone would be fine to use and handled VoLTE. When Verizon shut the towers a few days ago my text and calls went down too. I still have data but that's it. According to Pageplus, they are aware of the issue but have no ETA (keep getting told 24 hours and that was 5 days ago) According to other techs there's a firmware issue but I can't seem to figure out what is needed to fix this. It seems like the phone is capable of VoLTE but it isn't activated and there isn't anywhere to do so. I found someone who was flashing Note 8s with the same issue but they only handle 8 and up so I'm hoping maybe someone here can help. Thanks in advance!
In settings under network configuration.
While this phone supports 4G VoLTE it may not be whitelisted by Verizon. Their side needs to be configured to accept it.
blackhawk said:
In settings under network configuration.
While this phone supports 4G VoLTE it may not be whitelisted by Verizon. Their side needs to be configured to accept it.
Click to expand...
Click to collapse
Thank you for getting back to me. How would that be handled? I can't do anything on my end as nothing is there or greyed out. Pageplus tech support is useless and there's no way to get Verizon on the line when you don't have an account with them so I'm not sure how to proceed. I can't afford to replace the phone at this time which is why I'm trying to find a way to get this to work.
omgthisisridiculous said:
Thank you for getting back to me. How would that be handled? I can't do anything on my end as nothing is there or greyed out. Pageplus tech support is useless and there's no way to get Verizon on the line when you don't have an account with them so I'm not sure how to proceed. I can't afford to replace the phone at this time which is why I'm trying to find a way to get this to work.
Click to expand...
Click to collapse
I don't know. I have AT&T, they list their white listed devices. Couldn't find Verizon's whitelist.
Sim card may need to be updated and phone's hidden settings reconfigured.

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