xperia z 4.4.4 keeps shutting down - Xperia Z Q&A, Help & Troubleshooting

Hi there, i'm using a xperia z c6603 4.4.4 for about 10months. Suddenly since last week i'm encountering a problem with my device which is my phone turns off itself while i'm talking and it restarts itself while i put it in my pocket. Otherwise my device is fine to use. I think it's a problem caused by my phone's proximinity sensor. What shall i do now? Hope for help soon, tq.

neressh said:
Hi there, i'm using a xperia z c6603 4.4.4 for about 10months. Suddenly since last week i'm encountering a problem with my device which is my phone turns off itself while i'm talking and it restarts itself while i put it in my pocket. Otherwise my device is fine to use. I think it's a problem caused by my phone's proximinity sensor. What shall i do now? Hope for help soon, tq.
Click to expand...
Click to collapse
try the diagnostics app to figure out what is causing the problem

ExCuTioN said:
try the diagnostics app to figure out what is causing the problem
Click to expand...
Click to collapse
I've tried diagnostics. But everything is fine there. I even tried software downgrade. Still its same.

neressh said:
I've tried diagnostics. But everything is fine there. I even tried software downgrade. Still its same.
Click to expand...
Click to collapse
most likely its a hardware problem and you should try a sony certified service point and if your phone is under warranty then its going to be free

neressh said:
I've tried diagnostics. But everything is fine there. I even tried software downgrade. Still its same.
Click to expand...
Click to collapse
What do you have on screen when enter on services tests, proximity sensor if it's on your proximity is broken or try to reset customization

This is my screenshot

Related

[HELP] Vibrate is not working

Hi all I have a problem with my phone and it just happen an hour ago,My phone vibrate is not working anymore first I thought I've turn if off but no it's still turn on so I decided to factory reset and it appear that still not working,..my last choice is to flash firmware and I hopefully it will back to normal but god is not by my side...anyone here have the same problem as I do? or know anyway to fix it? by the way i'm using official 4.1.2 euro open and sorry for my bad english thank you in advance for reply
eddytheman said:
Hi all I have a problem with my phone and it just happen an hour ago,My phone vibrate is not working anymore first I thought I've turn if off but no it's still turn on so I decided to factory reset and it appear that still not working,..my last choice is to flash firmware and I hopefully it will back to normal but god is not by my side...anyone here have the same problem as I do? or know anyway to fix it? by the way i'm using official 4.1.2 euro open and sorry for my bad english thank you in advance for reply
Click to expand...
Click to collapse
When you say vibration, do you refer to vibration as haptic feedback or the one when you receive a phone call? Have you checked the setting?
You also might want to check if it's hardware or software related. Go to hidden menu (3845#*880#), ELT test, choose Manual mode, and choose Vibrator. If it vibrates, you can rest assured it's software related. Reflashing your phone might just fix it.
Sent from my LG-P880 using Tapatalk 2
hernestwisnu said:
When you say vibration, do you refer to vibration as haptic feedback or the one when you receive a phone call? Have you checked the setting?
You also might want to check if it's hardware or software related. Go to hidden menu (3845#*880#), ELT test, choose Manual mode, and choose Vibrator. If it vibrates, you can rest assured it's software related. Reflashing your phone might just fix it.
Sent from my LG-P880 using Tapatalk 2
Click to expand...
Click to collapse
Thank you,I've try it and still didn't work and I think the problem is water because my phone was fall down to the water last night not deep water just in the sink of the bath room but it still working without problem still wonder what the main issue is...anyway I have turn the phone off pull the battery out and will leave it for day or 2 days then let see what happen after that
eddytheman said:
Thank you,I've try it and still didn't work and I think the problem is water because my phone was fall down to the water last night not deep water just in the sink of the bath room but it still working without problem still wonder what the main issue is...anyway I have turn the phone off pull the battery out and will leave it for day or 2 days then let see what happen after that
Click to expand...
Click to collapse
Well, if it's hardware related stuff, there's nothing much we can do. I think what you're doing is the best possible thing to do right now. Good luck. Hope your device will be just fine
Sent from my LG-P880 using Tapatalk 2

Bluetooth died on my zr

So a couple of days ago, I noticed that my car wasn't reading my phone anymore via bluetooth. I thought it may be a car issue so I checked with my girlfriend's HTC one and its working perfectly. Flashed the os through the Sony pc companion repair option, the ftf that I had made as well as factory reset but nothing seems to fix the Bluetooth. It works sporadically.
I also noticed that my sound system was also not detecting on my phone. So I took it to the Sony service place. They reflashed the os and tested it and it was working. I came home and paired it with my sound dock (which is a sony) and it worked for about half a song after which it stopped working. This is frustrating. Is this a hardware or software issue?
Sent from my C5502 using Tapatalk 2
Same problem too.
All bluetooth devices can't connect to my Xperia zr, even search it.
This occured after I update my ZR to 4.22. At first it might be software problem, I thought, so I flashed back to 4.12.
But still the same...
Suddenly, after half an our, my SBH20 can connect to my phone, I was so happy that the problem finally solved.
So I start to reinstall my favorite games from googleplay... Than, the bluetooth die again.
Maybe is both software and hardware problem?
Doesn't sound good at all. I will test mine and check.
Sent from my C5503 using xda app-developers app
I'm happy with that the Xperia A finally works well with my Jawbone Era, my GNexus keeps stop pass calls/sounds to my Era.
I'm fine in stock ROM 4.1.2
Unfortunately I'm facing the same issues here.
I searched around and the "Bluetooth Problem" affects other phones as well with similar symptoms, so it's most likely the software that's giving problems. There were varying success with setting the visibility to never timeout. I tried that and it worked for a short while, sadly now Bluetooth is MIA again...
The problem with this problem is that it's hard to nail down the root cause or reproduce consistently, so workable solutions are hard to find. There's an app on the Play store that claims to fix Bluetooth problems but it requires rooting, so I couldn't try it out.
Hmms looks like updating to 4.2.2 doesn't solve the problem for some of you... less rush for me to upgrade then.
Yeah, I also tried one factory reset on the phone, putting it in/out of flight mode, turning the phone on/off, and even toggling Bluetooth quickly trying to "jump-start" the underlying processes. The only change I noticed was when I was attempting the last option, I could briefly see the phone trying to disconnect from my car's Bluetooth, so it looked like something might have worked. For now, I'm just trying to live with the inconvenience every weekend when I drive.
I just find that my wifi will be disconnected by power saving mode and it won't back to work when I switch power saving mode off. Unless I have to disable all power saving mode and reboot. Would you please give it a try to switch power saving off and reboot the phone see if there's any help to the Bluetooth issue. I do only switch on power saving at night before sleep and give it a reboot every time the wifi don't work. That might be why I'm not experiencing Bluetooth issue in daytime. Could anyone can try and send some feedback please.
Sent from my SO-04E using XDA Premium 4 mobile app
GavinLiu said:
I just find that my wifi will be disconnected by power saving mode and it won't back to work when I switch power saving mode off. Unless I have to disable all power saving mode and reboot. Would you please give it a try to switch power saving off and reboot the phone see if there's any help to the Bluetooth issue. I do only switch on power saving at night before sleep and give it a reboot every time the wifi don't work. That might be why I'm not experiencing Bluetooth issue in daytime. Could anyone can try and send some feedback please.
Sent from my SO-04E using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Nope. No solution here. Will just have to go visit the service center again on Saturday. Need to find a phone with a micro sim to use while Sony tries to fix this problem. I doubt it is software related. Probably a hardware issue.
Sent from my C5502 using Tapatalk 2
blue_quartz said:
The problem with this problem is that it's hard to nail down the root cause or reproduce consistently, so workable solutions are hard to find. There's an app on the Play store that claims to fix Bluetooth problems but it requires rooting, so I couldn't try it .
Click to expand...
Click to collapse
The app didn't fix anything. Which is why I think it's a hardware problem. If it was software related, it would have come up earlier given that I used the phone for 3 months with no issues.
Sent from my C5502 using Tapatalk 2
djpeesh said:
The app didn't fix anything. Which is why I think it's a hardware problem. If it was software related, it would have come up earlier given that I used the phone for 3 months with no issues.
Sent from my C5502 using Tapatalk 2
Click to expand...
Click to collapse
That's too bad...
I sent my ZR to service center yesterday,and they called me a few minutes ago.
The engineer said that" Your phone is fine here and I return it back to the center, did you forget to turn on your bluetooth setting?"
Umm...what the...
I believe that he didn't do anything about "testing".
Maybe tomorrow I'll go to service center and check, hope it do recovered...
GavinLiu said:
I just find that my wifi will be disconnected by power saving mode and it won't back to work when I switch power saving mode off. Unless I have to disable all power saving mode and reboot. Would you please give it a try to switch power saving off and reboot the phone see if there's any help to the Bluetooth issue. I do only switch on power saving at night before sleep and give it a reboot every time the wifi don't work. That might be why I'm not experiencing Bluetooth issue in daytime. Could anyone can try and send some feedback please.
Sent from my SO-04E using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Didn't work for me.
djpeesh said:
Nope. No solution here. Will just have to go visit the service center again on Saturday. Need to find a phone with a micro sim to use while Sony tries to fix this problem. I doubt it is software related. Probably a hardware issue.
Sent from my C5502 using Tapatalk 2
Click to expand...
Click to collapse
Keep us posted...
I'm wondering ...
Is that SD card module or SIM card module caused this problem?
When I test my phone in service center, bluetooth was great, but after 5 minutes I set my SIM card and SD card in and reboot,it died again.
I guess the clue is between OS reflashed and SD card/SIM card, or even battery?
Guys.. still no news about the Bluetooth issue ??
have you tried Factory Reset / Re-installing software using PC Companion ? ,i want to buy this phone within week.. but i'm afraid of there hardware issues you guys facing !!
are these issues found in all Xperia ZRs
i need someone to confirm that the Bluetooth is working properly for him..
DoO37 said:
Guys.. still no news about the Bluetooth issue ??
have you tried Factory Reset / Re-installing software using PC Companion ? ,i want to buy this phone within week.. but i'm afraid of there hardware issues you guys facing !!
are these issues found in all Xperia ZRs
i need someone to confirm that the Bluetooth is working properly for him..
Click to expand...
Click to collapse
Of course, I did tried at the first time.
I send phone to service center again and will be back after 2 weeks, maybe.
Hope this time they can find the point and fix it...
Ohh wanted 2 open a thread about it, but it seems I'm not the only one it happened to him..
If anyone successfully solve the bluetooth problem plz let us know bros
Still here
N!geR -> E!ch0
franklinK said:
Of course, I did tried at the first time.
I send phone to service center again and will be back after 2 weeks, maybe.
Hope this time they can find the point and fix it...
Click to expand...
Click to collapse
I hope you got it fixed
DoO37 said:
I hope you got it fixed
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Click to collapse
Just got a replacement handset. So far it seems to be working. I've asked the service center to let me know as to what went wrong with my phone for the Bluetooth to stop working, given that after a reflash, it would work for about half an hour before conking off
djpeesh said:
Just got a replacement handset. So far it seems to be working. I've asked the service center to let me know as to what went wrong with my phone for the Bluetooth to stop working, given that after a reflash, it would work for about half an hour before conking off
Click to expand...
Click to collapse
Have you faced the Bluetooth issue so far again ??
DoO37 said:
Have you faced the Bluetooth issue so far again ??
Click to expand...
Click to collapse
I got my phone back yesterday, and it works perfectly so far.
They have no idea about how engineer fixed it, but it seems that they decomposed it and did something.
Because my warranty sticker was gone and the cover inside the battery slot is a little bit raised.
My phone is good right now, thanks guys!
yea but over at my side... Sony Singapore doesnt even wanna repair or have anything to do with phones that they didnt sell... (Yes ZR isnt sold here so I've got an export set)
so if theres any news, i'll be glad: D
Does there anyone try to check up your BT MAC address? I've met a strange thing on my GNexus. That phone from NTT too but not officially unlock network lock. the seller just flash some half done unlock tweak to it, then I found there are many NTT GNexus user have the same BT MAC as my phone does. and that cause us can't use BT trans file between GNexus and BT headset will drop link if there are two GNexus near by.
I've manually change the BT MAC to a new MAC (my old & not use BT headset's MAC) to get it fixed. If there is no clue to fix your BT issue, maybe you can try to learn how to edit your BT MAC on android.
BTW: does any of you who met the BT issue uses Xperia A SO-04E from NTT(the phone with 32GB build-in rom)? or all are 8GB international edition?

[Q] x8 restarting after screen light timeout

My xperia x8 is driving me insane. Everytime my mobile's screen turns off/times out, after 2-3 seconds it restarts. I have flashed it's stock firmware i found on the web because i was dealing with the same issue before with the difference that before the flash, it wouldn't occur only on screen timeout, but it could happen anytime, usualy exactly after the boot. I also bought a new battery just to be sure because the previous one was a little puffed but that didn't help. Please help me fix my mobile please
Have you tried a different variation of the same stock firmware? If not I would give it a go. Idk what you have done, but a factory reset through flashtool should set things straight.
Sent from my ST18i
his uchedrm
Guynan said:
Have you tried a different variation of the same stock firmware? If not I would give it a go. Idk what you have done, but a factory reset through flashtool should set things straight.
Click to expand...
Click to collapse
i will try a different variation.if you can, plz suggest me a link or something. Could it be a hw problem?
ultsawy enjoy
tried different stock rom, same results. now what?
Mr Skatosakoulas said:
tried different stock rom, same results. now what?
Click to expand...
Click to collapse
Remove your battery, check the little patch behind it for water damage. That is all I can think of. Because flashing those .ftfs is literally wiping your device as clean as it will go. So it sounds like something wrong more on the hardware side of things. Because if you have an issue in one ROM, if it is software related, it should not transcend into the other.
Guynan said:
Remove your battery, check the little patch behind it for water damage. That is all I can think of. Because flashing those .ftfs is literally wiping your device as clean as it will go. So it sounds like something wrong more on the hardware side of things. Because if you have an issue in one ROM, if it is software related, it should not transcend into the other.
Click to expand...
Click to collapse
i had bought a new battery because the old one was a little buffed. the upside was that it kept going until the screen timeout, when with the old battery it would restart instantly after the sony ericsson screen. Could it be kernel issue or something like that? The device was my brother's who took care of it alot. he never droped it or anything. My last guess is that he charged it with a different charger not optimal for the device, that's why the buffed battery and the hardware issue! sounds plausible?
i just asked him and he told me he actually did, multiple times. Does this senario stand?
Mr Skatosakoulas said:
My xperia x8 is driving me insane. Everytime my mobile's screen turns off/times out, after 2-3 seconds it restarts. I have flashed it's stock firmware i found on the web because i was dealing with the same issue before with the difference that before the flash, it wouldn't occur only on screen timeout, but it could happen anytime, usualy exactly after the boot. I also bought a new battery just to be sure because the previous one was a little puffed but that didn't help. Please help me fix my mobile please
Click to expand...
Click to collapse
I think it may be probably a kernel problem....try using SEUS or Sony PC companion and flash latest firmware in your phone..i think it will work..:good:
Pras_92 said:
I think it may be probably a kernel problem....try using SEUS or Sony PC companion and flash latest firmware in your phone..i think it will work..:good:
Click to expand...
Click to collapse
It won't be a kernel issue if you have fully flashed stock .ftfs. But booting to the first Sony Erricson boot screen would usually indicate a kernel issue or problem with the chargemon.
Pras_92 said:
I think it may be probably a kernel problem....try using SEUS or Sony PC companion and flash latest firmware in your phone..i think it will work..:good:
Click to expand...
Click to collapse
Guynan said:
It won't be a kernel issue if you have fully flashed stock .ftfs. But booting to the first Sony Erricson boot screen would usually indicate a kernel issue or problem with the chargemon.
Click to expand...
Click to collapse
pc companion was the first thing i tried, before buying a new battery.didn't make a difference. as i told before, is it plausible that the charging with a non sony ericsson charger caused the problem? i tried 3 stock roms, i don't think its a sw problem anymore. i am thinking of taking it to sony's tecs to give it a look but i don't want them to play smartasses on me so tracking the problem as much as possible would be a good start.
Mr Skatosakoulas said:
pc companion was the first thing i tried, before buying a new battery.didn't make a difference. as i told before, is it plausible that the charging with a non sony ericsson charger caused the problem? i tried 3 stock roms, i don't think its a sw problem anymore. i am thinking of taking it to sony's tecs to give it a look but i don't want them to play smartasses on me so tracking the problem as much as possible would be a good start.
Click to expand...
Click to collapse
THIS MIGHT HELP YOU......
http://forum.xda-developers.com/showthread.php?p=26311764
Yeah fair enough. I'm sorry but that is my sugestions exhausted I'm afraid. Buy yes, sounds more along the lines of a hardware issue.

Front Facing Camera not working (Lollipop)

I just updated to lollipop a few days ago, wasn't having any issues and then all of a sudden my front facing ('selfie') camera stopped working.
The button simply wasn't there for a while and the stock camera app or third party apps won't work (Google camera, instagram, etc.). After rebooting into safe mode I got the camera switch button back but the screen is just black when I switch to the front camera, and I'll get an error after a while / it'll freeze.
I recently did a PC companion repair and it still won't work. I've also deleted camera data and cache, reset, at least 3-4 times and nada.
Could someone help? I was going to factory reset it but if the repair didn't do anything I thought I'd ask here first so I don't have to set everything up again. I asked on sony support forums and they weren't helpful...surprise surprise. I think this is a lollipop glitch, I've heard of similar issues with the Nexus 5 / 6.
-Ed
Anyone else have this issue?
No one else has had this issue?
I don't want to send the phone back if it's a known Lollipop bug...
I have The same issue. Bad News is that i havent find a solution..
Im starting to think its an hardware issue
Suuugen said:
I have The same issue. Bad News is that i havent find a solution..
Im starting to think its an hardware issue
Click to expand...
Click to collapse
Agreed....I sent my phone back last week, here's hoping Sony covers it under our warranties.
same here
I want to get this fixed asap
xperiauseronly said:
I want to get this fixed asap
Click to expand...
Click to collapse
Did you have the same issue? I'm still waiting to get my phone back from Sony.
Anastasios912 said:
Did you have the same issue? I'm still waiting to get my phone back from Sony.
Click to expand...
Click to collapse
yea i have insurance from a german insurance so i'm waiting to get it back from them.
did you get the problem fixed? if so how?

Question Mi 11 speaker issue

Hi. So the other day out of the blue the speakers started doing what I've posted in the 2 videos attached.
It's very bizarre. At first I thought it might have been a software issue. I was running latest weekly mmx ROM at the time.
Since then I have done a clean flash of aosp ROM ricedroid. Issue is still there. So this suggests it's a hardware fault of sort.
I'm still a bit baffled with how's it come along as I've never dropped the phone nor has it ever gotten wet. Always been in a armour case from day 1. I've never messed with sound mods at all.
I did try installing viper4android after to see if it fixed it and nothing.
Anyone know what this may be? I really like the phone but I don't think it has any warranty left on it. Had it since the release of the mi 11.
Another weird thing is if I reboot the phone sometimes that solves it and speakers work fine. Then issue starts again at some point. Also if I open recents or start closing apps it then sorts itself out. Very weird. Anyway I hope someone on the forum can guide me to try and sort this or even find out what it is.
Thanks
Bump?
Hi. I'm having this same issue. Were you able to get a solution?
Hi. I'm having this same issue. Were you able to get a solution?
Flash full fastboot rom with format data... Should solve, I had the same
Software bug
dromaczek said:
Flash full fastboot rom with format data... Should solve, I had the same
Click to expand...
Click to collapse
hi. i have same issue..can you please tell us how exactly you solved the problem..
which rom,which way.vs.vs
Hi want to ask i just met this problems few days ago, until now still the same situation. Anyone know how to fix it? and if bring go service centre normally need how long to fix it? thank you
dromaczek said:
Flash full fastboot rom with format data... Should solve, I had the same
Click to expand...
Click to collapse
Hello can you elaborate on this? I tried flashing 13.0.13 eu rom, 13.0.12 eu rom and 13.0.4 global rom, all have the same issue.
samtaclauss said:
Hello can you elaborate on this? I tried flashing 13.0.13 eu rom, 13.0.12 eu rom and 13.0.4 global rom, all have the same issue.
Click to expand...
Click to collapse
it's about Hardware problem.. all softwares are tried but still same.
ozgrucar said:
it's about Hardware problem.. all softwares are tried but still same.
Click to expand...
Click to collapse
Could be motherboard issue, I sent the phone for servicing at a local phone repair shop, they tried swapping out the speakers, but it did not solved the issue. Neither does formatting nor changing rom.
My phone after this bug -> works 2 weeks and motherboard burn, need repair (varranty works)
dromaczek said:
My phone after this bug -> works 2 weeks and motherboard burn, need repair (varranty works)
Click to expand...
Click to collapse
I'm using almost 3 months with this bug.. motherboard is still fine.
I will go to service centre this weekend for checking, but for now i am using bluetooth speaker and earbuds all the time the issue does not happen as long i dont open any audio from my phone. but it buzz sometimes when calling people.
mighty1022 said:
I will go to service centre this weekend for checking, but for now i am using bluetooth speaker and earbuds all the time the issue does not happen as long i dont open any audio from my phone. but it buzz sometimes when calling people.
Click to expand...
Click to collapse
please share the service results here.
ozgrucar said:
please share the service results here.
Click to expand...
Click to collapse
They say since it happens sometimes but not always, seems to be motherboard problem but not speaker problem. Want me to backup my data, will format, and want to change motherboard. I plan next month end send for changing motherboard.
mighty1022 said:
They say since it happens sometimes but not always, seems to be motherboard problem but not speaker problem. Want me to backup my data, will format, and want to change motherboard. I plan next month end send for changing motherboard.
Click to expand...
Click to collapse
thanks for info.
ozgrucar said:
thanks for info.
Click to expand...
Click to collapse
I used for few days, yesterday suddenly my phone shut down, then cannot turn back on, i havent back up my phone data. Straight cannot turn on anymore. Tomorrow bring go fix straight TT
I have the same problem, I even bought the speakers, changed them and it continued, I already rebaled the processor but it didn't solve it, looking for a solution, a top of the line device.
Hello,
I have the same problem with Xiaomi Mi 11, I have installed Stable ROM with clean install.
On the other hand, I have changed the upper and lower speaker, the charging flex and the LCD and also the charging plate, which is where the lower speaker is mounted, the problem persists.
Has anyone been able to fix this error somehow?

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