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So my wife's motox decided to stop connecting to my home wifi/cable modem. My phone (LG G2) as well as all laptops/tablets connect fine. My G2 can see about 8 nearby networks, the MotoX always sees my neighbors network and occasionally a 2nd or 3rd but that's about it. If my home network finally shows up I enter the password and it immediately switches to "Out of range" and shows as a Saved network. I enabled the hotspot on my phone and the MotoX still didn't show the hotspot. Here are the things I've tried so far:
- Forget network and readd it if/when it finally shows up as a visible network.
- Cleared cache from recovery
- Rebooted
- Toggling airplane mode
- Disable just data
- Power cycled cable modem. Also Hard reset it and set the network back up.
- Disable wifi optimization, notify when open network is available, as well as the always allow scanning.
- Switched from auto to 2.4 Ghz only.
- Switched between multiple channels on router.
The MotoX is the Canadian version, 4.4.2 stock, unrooted. Router is an awesome Hitron piece of crap but it's been working perfectly fine for months.
Short of doing a factory reset, does anyone have any ideas?
Thanks
pqee said:
So my wife's motox decided to stop connecting to my home wifi/cable modem. My phone (LG G2) as well as all laptops/tablets connect fine. My G2 can see about 8 nearby networks, the MotoX always sees my neighbors network and occasionally a 2nd or 3rd but that's about it. If my home network finally shows up I enter the password and it immediately switches to "Out of range" and shows as a Saved network. I enabled the hotspot on my phone and the MotoX still didn't show the hotspot. Here are the things I've tried so far:
- Forget network and readd it if/when it finally shows up as a visible network.
- Cleared cache from recovery
- Rebooted
- Toggling airplane mode
- Disable just data
- Power cycled cable modem. Also Hard reset it and set the network back up.
- Disable wifi optimization, notify when open network is available, as well as the always allow scanning.
- Switched from auto to 2.4 Ghz only.
- Switched between multiple channels on router.
The MotoX is the Canadian version, 4.4.2 stock, unrooted. Router is an awesome Hitron piece of crap but it's been working perfectly fine for months.
Short of doing a factory reset, does anyone have any ideas?
Thanks
Click to expand...
Click to collapse
You have already tried everything that I would suggest, short of a factory reset. If you do factory reset, please let us know if it resolves your issue. Since you are not rooted, I'm confused as to how this could happen :/
Good Luck
I am assuming you have already unchecked the "avoid poor connections" option too in the wifi settings.
Sent from my Moto X using XDA free mobile app.
jithudigitised said:
I am assuming you have already unchecked the "avoid poor connections" option too in the wifi settings.
Sent from my Moto X using XDA free mobile app.
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Click to collapse
It was already unchecked so I didn't touch it.
Some routers can't handle certain number of conectinons, try rebooting your router
The router is built in with the cable modem which I've already rebooted as well as reset completely. Also with the phone only able to see a couple of networks at a time when there should be 8 - 10 visible at any time I think the phone is the problem. I just can't figure out what happened.
Sent from my LG-D803 using XDA Free mobile app
pqee said:
The router is built in with the cable modem which I've already rebooted as well as reset completely. Also with the phone only able to see a couple of networks at a time when there should be 8 - 10 visible at any time I think the phone is the problem. I just can't figure out what happened.
Sent from my LG-D803 using XDA Free mobile app
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Click to collapse
A few users have randomly had issues with WiFi, and their issues were only resolved by flashing the entire stock SBF as per the "Return to Stock" thread.
If a factory reset does not resolve your issue, you may consider SBFing back to stock. Since you will be flashing the stock rom (with matching CID), this is possible even with a locked bootloader.
Good Luck
I saw some posts about the SBF thing but wasn't sure if that applied to an unrooted / locked device or not. Thanks for the info.
Sent from my LG-D803 using XDA Free mobile app
An update for anyone looking for one. Her phone stated working fine yesterday on its own. It picked up and connected to our home network on its own and it can see all of the nearby networks like mine does.
Neither of us have done anything to it yet. Haven't touched the router or her phone since I first posted the problem.
Sorry I don't have an actual solution for you.
Sent from my LG-D803 using XDA Free mobile app
pqee said:
An update for anyone looking for one. Her phone stated working fine yesterday on its own. It picked up and connected to our home network on its own and it can see all of the nearby networks like mine does.
Neither of us have done anything to it yet. Haven't touched the router or her phone since I first posted the problem.
Sorry I don't have an actual solution for you.
Sent from my LG-D803 using XDA Free mobile app
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Click to collapse
Ok so wifi decided to crap out again. This time I did a full wipe (internal storage included) and now wifi doesn't even turn on. It flips to ON for half a second then immediately back to off. Bluetooth does the same thing. I've called my provider (Rogers) and they're sending me another one.
Considering the wifi and bluetooth are on the same chip I guess the whole chip is toast or loose or something. Either way its well beyond a software fix.
pqee said:
Ok so wifi decided to crap out again. This time I did a full wipe (internal storage included) and now wifi doesn't even turn on. It flips to ON for half a second then immediately back to off. Bluetooth does the same thing. I've called my provider (Rogers) and they're sending me another one.
Considering the wifi and bluetooth are on the same chip I guess the whole chip is toast or loose or something. Either way its well beyond a software fix.
Click to expand...
Click to collapse
You did a full wipe, but did you actually SBF back to stock? As I had commented previously, ONLY a full SBF back to stock can repair a corrupted filesystem. A "Full wipe" just erases cache and userdata.
SBFing actually REPLACES all the partitions. If you haven't tried, you can't say for certain that it is well beyond a software fix. It could have simply been a corrupt file...
Good Luck
If it was my phone I would have tried a SBF but considering it's my wife's she's a big more hesitant to let me and if they're sending us a new one, why bother?
I just received my gen 2 moto x last night and am having trouble connecting to Wifi at work. It connects to my home network and one of my work networks just fine, but when I try to connect to the work network I need it to connect to the signal strength drops to "poor" as soon as I press connect. My home network and work network both are password protected. I've verified the password and have the same connection settings as my friend's gen 1 moto x, which connects properly. The work network has excellent signal at all times when I am not trying to connect to it. It just keeps cycling from "connecting" to "saved."
Has anyone else experienced this or know a workaround? I found this but this is for a gen 1 (I'm not sure if that would help) but I'm not rooted so I don't have access to phase 2 authentication. http://forum.xda-developers.com/moto-x/moto-x-qa/wifi-signal-drops-trying-to-connect-t2872241
Thanks,
Mike
mikekory87 said:
I just received my gen 2 moto x last night and am having trouble connecting to Wifi at work. It connects to my home network and one of my work networks just fine, but when I try to connect to the work network I need it to connect to the signal strength drops to "poor" as soon as I press connect. My home network and work network both are password protected. I've verified the password and have the same connection settings as my friend's gen 1 moto x, which connects properly. The work network has excellent signal at all times when I am not trying to connect to it. It just keeps cycling from "connecting" to "saved."
Has anyone else experienced this or know a workaround? I found this but this is for a gen 1 (I'm not sure if that would help) but I'm not rooted so I don't have access to phase 2 authentication. http://forum.xda-developers.com/moto-x/moto-x-qa/wifi-signal-drops-trying-to-connect-t2872241
Thanks,
Mike
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Click to collapse
Exact same problem. Fine at home and everywhere else. Spent a couple hours this week on the phone with Moto. They keep saying it's the network, yet everyone else is on it. They say update firmware and open MAC. Both of which are done.
This is the message in the Access point every 3 seconds when my phone is trying to connect...
"Client Deauthenticated: MACAddress:9c:d9:17:a1:c8:51 Base Radio MAC:b8:62:1f:ad:5e:90 Slot: 0 User Name: unknown Ip Address: unknown Reason:Unspecified ReasonCode: 1"
My wife's phone drops WiFi in favor of 4G LTE at home. I have to turn off data to connect to WiFi but it eventually drops the WiFi. I'm still waiting on my pure edition so I'm not sure if its just her phone or if its a common problem.
bradley26 said:
My wife's phone drops WiFi in favor of 4G LTE at home. I have to turn off data to connect to WiFi but it eventually drops the WiFi. I'm still waiting on my pure edition so I'm not sure if its just her phone or if its a common problem.
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Click to collapse
This!
I have this problem all the time ON multiple networks, its very frustrating
Mines will disconnect from my 5ghz when the screen goes off and reconnects when turned on, works fine on 2.4ghz. I have a Nighthawk ac1900 so the phone is definitely the problem.
Sent from my Hammerhead
This is related to 802.1X, We have it implemented Radius and 802.1X at work and it doesnt connect. But the same AP has a guest SSID which has no protection and a separate vlan which has access only to internet and it works fine.
giovannirc said:
This is related to 802.1X, We have it implemented Radius and 802.1X at work and it doesnt connect. But the same AP has a guest SSID which has no protection and a separate vlan which has access only to internet and it works fine.
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Click to collapse
Sounds like this could be my problem. We have 4 networks we can login to, but they are all broadcast from the same access point. One says "secured with 802.1x" and is for laptops, two say "secured with WPA/WPA2" and are for cell phones/other, and the final is unsecured. I can only connect to the unsecured network.
So does it sound like it's the phone that's refusing the network, the network is refusing the phone for something the phone is sending back to it, or the network is refusing the phone for another reason?
I'm having this same issue. 1st Gen Moto X sitting right next to 2nd Gen, and the 1st Gen is connected while the 2nd Gen can't.
I'm having the exact same issue. It appears the problem is that older Cisco firmware doesnt support 802.11w, which is what the moto x 2014 uses by default. Here is a thread where a moto rep explains it to Cisco - https://supportforums.cisco.com/discussion/12331486/connectivity-issues-cisco-controllers-and-pmf-enabled-moto-x-gen-2
My girlfriend and I have this phone and we had a similar problem. It would connect/reconnect like a billion times before staying connected on our home network but connect fine on other networks. I tried several solutions but the one that worked was changing the channel on the router. I live in an apartment building and there are a lot of WiFi networks around me so I figured that might be causing some interference. I changed my channel from 6 to auto (it automatically jumped to 11) and now it connects instantly and is solid. What's weird is I tried channels recommended by WiFi analyzer and my other devices would connect just fine but the Moto X's couldn't even see the network in the list when it was on a lot of channels like 12, 13, and 14.
Seems like a weird WiFi radio firmware bug to me.
Is there a client side fix for this?
I just ran into the problem at my work. It is a major hospital. They are not going upgrade their cisco firmware so a couple of people's personal phones are able to connect to the network.
WiFi in general is bad on the X2014 and I am reading the same in the Droid Turbo forums.
Sent from my XT1095 using XDA Free mobile app
What!? Really?
I've not had a single issue with WiFi connectivity. I'm an IT professional so heavily reliant on WiFi.
will54880 said:
WiFi in general is bad on the X2014 and I am reading the same in the Droid Turbo forums.
Sent from my XT1095 using XDA Free mobile app
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Wutang200 said:
I've not had a single issue with WiFi connectivity. I'm an IT professional so heavily reliant on WiFi.
Click to expand...
Click to collapse
I never had a WiFi problem with the Moto X 2014 until today at work. It wouldn't connect to a few different clients Wireless APs. At the first client site I power cycled the phone and WiFi still wouldn't connect. I then went to another client site and once again it would no longer connect. I power cycled again and this time it connected just fine albeit Bluetooth was acting funny and not connecting to the Moto 360. After cycling Bluetooth off and on again the 360 finally connected. Not sure if this is an actual issue or just dumb luck. I wonder if anyone that was having WiFi issues with this phone also has a Moto 360 connected via Bluetooth?
I don't own a 360 and my bluetooth is normally switched off unless I'm streaming music at home.
I know none of what I am about to write will solve anyone's issue but sharing my experiences mught help understand you're not alone. I wander between as many as a dozen different wifi networks daily. I manager a 63 room hotel on 7.5 acres where we are currently running EnGenius EAP350 AP's broadcasting in 2.4mhz band ONLY using .11bgn. I set the entire network to use one SSID so roaming is, in theory, problem free. My XT1095 has not had any issues at all here on property.
I also have my personal network in the lobby and main building under 2.4/5/.11AC side by side with out guest network. No issues bouncing around. I honestly expected issues but have found none.
There is one issue I have found in Android in general which can happen randomly, or I have not been able to induce the behavior only recognize it. Occasionally when I move from one building to another Android (ICS forward for sure) will forget which actual AP it's after and just hang. My solution is to tell the device to forget that node then once forgotten the network, of course, shows up in the list. I then select it and boom we're back in business.
I do have issues when I visit a network at say, the grocery store which requires accepting an EULA...the device simply will hang Wifi wize, even when I delete and reconnect I won't get the note to open the authorization page. I end up just killing wifi and going with LTE.
I get the same behaviors from all my phones ICS though Kitkat, don't have Lollipop yet darn it!!
I have long been frustrated with this weirdism from Android but have reached a point of M.A.D. with my devices but never found a solution.
I have noted I have the most issues by far with Cisco/Linksys devices. It has been almost assured that if I have an issue it's one of those routers running an older firmware version (amazing how many AP/routers use default password settings...I mean, really???)
Not 100% sure it's a firmware only issue but I do think it's some common bit of hardware in an AP/Router which can go spastic for some reason preventing Android from figuring out how to remain or get connected. I even had one of the EnGenius AP's go nuts, a fast swap with a freshly configured AP resolves but, again, still does not identify or solve the problem
I also sense there is some oddness deep in the bowels of Android's wifi/networking subsystem which just was never written correctly and may never be fixed.
Last I run and app called Wifi Analyzer by Kevin Yuan, it helps me a GREAT deal because I can target a specific AP/node to connect with. Android versions often defeat this by not remaining connected to that desired target AP and switching to something else. Here is where I think some of the issues with wifi connectivity live...Google MUST spend some time refining their wifi subsystem.
No matter this is a Very frustrating issue when it happens. My best solution has always been to forget the current connection then reconnect with it again once it reappears. Better yet use Wifi Analyzer or similar app to target a specific AP/node and connect/forget from inside the app, that really does seem to help, mostly...sigh, I know, sorry...
This WiFi issue is really aggravating. I have tried so many things:
1. Rebooting Router
2. Powering Off/On Phone
3. Turning WiFi Radio Off/On
4. Resetting Phone Cache Partition
5. Using WiFi analyzer and setting my router to various channels manually
6. Changing Router SSID
7. Forgetting SSID on phone and re-adding it
8. Verifying MAC Filtering is not enabled
9. Enabling MAC filtering and specifically allowing phone MAC address
10. Disabling "Avoid Poor Connections" in WiFi settings
11. Manually setting WiFi frequency band to 2.4ghz in phone settings
12. Disabling "WiFi Optimization" in phone settings
23. Changing WiFi direct and BT phone names (yeah, a big stretch, but I read somewhere that this worked)
24. Installed updated firmware on my ASUS RT-N12D1 (3.0.0.d.376_3602)
25. Disabled WPS on router
26. Switched router between Auto, Legacy and N-Only
27. Disabled Authentication and Encryption on router, just an "Open" connection.
After all of this, the phone still has WiFi connectivity issues. Sometimes after a phone power cycle it will connect to WiFi, but never for very long. Every other device I have connects to the WiFi without issues. I just got the Moto X a few days ago (AT&T version) and this is the first time I have ever had a device with WiFi connectivity issues like this. Very aggravating. There is clearly something wrong with either the hardware, or software on the phone.
There are some other oddities. When it won't connect to WiFi, there is something strange with the phone. Its not like it just can't connect or stay connected to WiFi, but somehow it seems like the WiFi is in a stalled state. Sometimes it won't show any WiFi networks and just says "Searching for WiFi networks..." until I turn off wifi and turn back on again. Then as soon as it turns back on, it will show the nearby SSID's, and try to auto-connect to my router, but after a few seconds it shows "Disabled" under the SSID. Then after a few seconds the disabled goes away, and it just shows the SSID name. It also won't let me change the WiFi Direct phone name while the WiFi is in this state, it gives me an error saying "Failed to rename device", followed by "Group Creation Failed". However, when I am actually connected to WiFi, I can rename the WiFi direct name just fine. So its not just simply an issue with bad radio signal or something, but something more serious, like the WiFi state is hung or something. If I can't resolve this in another day or two, I am going to have to return the phone, and hopefully a replacement will work. If not, I might have to get something other than a MotoX because I can't not have WiFi while at home and work.
---------- Post added at 12:29 PM ---------- Previous post was at 12:10 PM ----------
I found a way that seems to work to connect to WiFi. To clear, this isn't a fix for the data-sync issue that some people are having, or poor signal, but the issue where you can't connect to an SSID, and there is no error or anything.
1. Hold Down Power Button
2. Turn Airplane Mode On
3. Turn Wi-Fi On
4. Connect to SSID
5. Press Power Button down again
6. Turn airplane mode "Off"
I have now tried this several times, and it works everytime. If I turn off Wi-Fi and back on again, it won't connect, until I do the airplane mode trick. I don't know who to give credit for this, I have spent days and hours searching, and I remembered reading that from somebody else, but not sure where, so this is not my fix, I am just posting it here as it seems to work.
This issue is strange, and must be some combination of Android, and Motorola software/hardware/firmware configuration. I hope they get this fixed, but it at least now, this temporary fix will work whenever WiFi is not connecting.
For those of you getting WiFi connectivity problems, it could be related to your router setup. Download an app called InSSIDer and run a scan, then choose a channel that's not being used but make sure it's 5 channels higher or lower. For example, if it detects 3 networks on channels 3, 5 & 6, then you want to choose channel 10 or 11. If it detects one network on channel 6, then you should choose channel 1 or channel 10 or 11.
I noticed issues like this when I bought my Nexus 4 after my iPhone 4. Android devices seem to ship with rubbish WiFi radios.
Like I've mentioned before, I've not experienced a single disconnection with my phone either at home, work, in laws, coffee shops or anywhere else ever. Same with my first gen Moto X.
Mine is slightly different. Now and then, after power cycling or rebooting, it forgets all the WiFi passwords. Not every time. Just now and then.
Also sometimes it's quite fast, some slow. My wife's firs gen is pretty constant.
Hello Everyone,
This is my first post here so I will try to be clear and short.
I'm using a Moto X XT1058, first, Stock Br Android 5.1 Firmware, unlocked bootloader I had a long time since I upgraded from 4.4.4, until yesterday everything went normal, when I arrived home from work I noticed my phone didn't connect automatically to my house lan, so I tried to manually select the SSID on the WiFi menu and I clicked connect, then, instead of the "connecting" > "Assigning IP Address" > "connected" steps, it changed to saved and no connection was made, and every time I try it does the same. I tried almost everything I could to fix this and the result is the same (images attached):
- Clicked on forgot, and tried again with the correct password.
- Reset my router to factory and upgraded firmware.
- Switched over different wireless authentication methods, even open.
- No firewall or MAC filtering is activated on my router.
- Wireless settings are the default, I can connect with any other device except my phone works( Notebook, Desktop with Wireless adapter, my dad's phone Moto G).
- I made a factory reset on my MotoX, switched over 5.1, I made a downgrade to 4.4.4, full wipe, loaded a past backup with twrp, flashed via mfastboot manually, switched again to a fresh install of 5.1, still can't connect.
- I read something about cleaning wifi cache and accessing wlan test and test wifi drivers using dialer code *#*#526#*#* but it didn't work on mine, also read something about checking wireless interface using a root terminal, but honestly I'm starting to lose faith on this...
I like this phone so much and I don't wanna expend on another unless this really doesn't have any fix.
When going to the WiFi Options (three dots bottom right on the WiFi screen) make sure "Avoid poor connections" isn't checked, also try selecting the right band (2,4 or 5GHz) manually. Also turn of "WiFi Optimization", unlikely that this causes your problems but overall this setting will bring you into trouble before it saves a noteable amount of battery. Do you see a MAC Address on the bottom there? On your router manually set a channel (on 2,4 GHz try 7, should be pretty empty there). Try enabling WiFi on your phone while your routers WiFi is off, then turn on the router. Maybe you can solve this by manually restarting the service on the phone through terminal or adb if you have root, that works for me although I had a little different problem:
su
svc wifi disable
svc wifi enable
disable first even if you disabled through the menubutton.
I tried
Hardmood said:
When going to the WiFi Options (three dots bottom right on the WiFi screen) make sure "Avoid poor connections" isn't checked, also try selecting the right band (2,4 or 5GHz) manually. Also turn of "WiFi Optimization", unlikely that this causes your problems but overall this setting will bring you into trouble before it saves a noteable amount of battery. Do you see a MAC Address on the bottom there? On your router manually set a channel (on 2,4 GHz try 7, should be pretty empty there). Try enabling WiFi on your phone while your routers WiFi is off, then turn on the router. Maybe you can solve this by manually restarting the service on the phone through terminal or adb if you have root, that works for me although I had a little different problem:
su
svc wifi disable
svc wifi enable
disable first even if you disabled through the menubutton.
Click to expand...
Click to collapse
Hello and thanks for replying! I tried what you suggested with no luck, today I noticed the problem got worse... not my phone doesn't detects any wifi signal...
I think this is a hardware failure problem and I have yo buy another phone
Any other ideas?
Sad to hear that, one last thing you could try is removing the battery. Since this isn't possible without disassembly there's a trick I got from the Motorola Service, they call it Hung State Recovery:
This works as if the battery was removed from the device. Since it is built-in it is impossible
to remove the battery for it would void the warranty.
This process terminates all running commands from the processor allowing it to start anew.
No Data will be lost in the process.
With the device switched OFF (even if the device is not turning ON at all) follow the steps
bellow.
1. Please press and hold the VOL DOWN key
2. While still holding the VOL DOWN key, press and hold the POWER key
3. Hold both keys down for over 120 seconds.It must be more than 2 minutes!
4. After holding the keys down for more than two minutes, release them.
5. The Flash Boot screen will display, and the Normal Reboot option will be highlighted
6. Press the VOL UP key and the device will start a normal reboot.
Click to expand...
Click to collapse
Unlikkely that this will help but it's just 2 minutes and at least a chance.
It's alive again
Hardmood said:
Sad to hear that, one last thing you could try is removing the battery. Since this isn't possible without disassembly there's a trick I got from the Motorola Service, they call it Hung State Recovery:
Unlikkely that this will help but it's just 2 minutes and at least a chance.
Click to expand...
Click to collapse
Hello again... I almost gived up since yesterday but I don't know why, I wanted to try again... I even ordered a new phone from an online shop... but I just tried to connect to my wifi, and the reason why it wasn't detecting any APs was because I left the 5.0 Ghz band activated on one of my failed attempts to get Wifi working. Just switched again to automatic, clicked on my home AP and authenticated with my password and Bingo! It worked...
Not sure why but it got fixed somehow
Thanks for helping me out, I would try to sell it since I got a new one.
Good to hear that, that's a pretty common issue as it seems why I already suggested forcing the phone to use the right band. Don't set to automatic if you don't need both frequencies. Instead of selling the Moto X why don't you ship the new one back? If still sealed you shouldn't have problems getting a refund and in terms of one hand useable screen size, memory and cpu power you shouldn't need more until it comes to games or some strange kinds of usage where everybody clear in mind would choose a laptop.
I don't have a password on my WiFi and my Moto X will connect to my WiFi and was working fine yesterday, but today will not load web pages or application data (ie product listings on Amazon, Google Play store apps, etc). I tried forgetting resetting my router and forgetting my WiFi on the phone, but neither helped. I also tried to clear my phone cache via recovery, but when I selected recovery, it booted up seemingly normal with no cell signal and Commserver started. A reboot fixed the Commserver/Cell issue but I still can't get WiFi working right.
I have a desktop, 2 laptops, a Nexus tablet, and an HTC phone in the house, all of which are connected and have no issues accessing the internet.
EDIT: It was an early Omen! Everything else stopped connecting to internet within about 2 hours until the internet died all together. I had to call my ISP to get it fixed and running again. The Moto X must just be that good at predicting my internet going down, lol. Still concerned about the recovery booting to CommServer though...
My daughter's Note 11 suddenly lost wifi connection. I tried to turn wifi on but it would not connect, would not even show a list of the networks available. I've done a wipe and when I turned it on it went into the phone setup screens. This works fine until it gets to the connect to wifi page and again there is no list of available networks to connect to. Obviously the phone can't be set up now as there is no way to connect to a google account.
Is this a known issue and is there a way to get the wifi working again or do I have no option but to return the phone for a replacement?
Thanks.
id return it , saves messing about
Another thread suggests uninstalling any smart watch apps and they worked for me.