I am a broadcast engineer and have been a Linux user for the last decade. So when Android hit it was only a matter of whose device. After a lot of research and waiting for 6 months for the initial “teething pains” to pass selected the Captivate for several reasons.
As a broadcast engineer 24/7 reliable cellular communication with data is a professional necessity not a convenience. For that reason my wife always has the same phone as I carry as a backup. If mine gets broken or unusable for any reason we switch SIMs and I am back to work. So we both received our initial “trade up” Captivates at the same time. About 25 days after receiving our phones mine started randomly shutting itself off. After three warranty replacements finally got one that stayed on. Six months later wife's was replaced due to no audio from the speaker. Later after my father past my mother merged into our family plan and choose Captivate as well.
So we have three Captivates in our family. Love the phones. Mine by my nature is loaded with “all the bells & whistles.” Lots of app, widgets and rooted. As soon as I am comfortable with my choice and feel prepared will take the plunge and try flash a custom ROM. More than likely several through ROM manager of some kind. I really like to looks of the four tap lock and other features only a custom ROM is going to get you. Besides I am a “power user,” which my wife thinks translates to “if it works, it doesn't have enough features.” My wife has a few widgets & apps as well as my mother to a lesser degree.
In the last 90 days we all three have been experiencing something that I describe as a “loop soft rebooting.” Started with my wife, she described it a “loop rebooting.” Every weekday from 10:00 to 10:20. Once I had a chance to observe I found it does not do a complete reboot. It does not show the shut down animation like a controlled shut down. Or the turn on animation like a power up after a complete shut down or OS crash. I would describe it as more like a “soft boot.” Almost like a launcher crash, but it also has to rescan the SD media. It vibrates once with the screen off or on, in use or out. then twice more, another 8 to 10 seconds another vibrator alert then the launcher appears and starts to load widgets, apps & scan media. Completely unresponsive to any key input until after the launcher reopens. The wife has never used anything but the AT&T/Samsung stock launcher. I did all the usual things. Backup, factory reset, restore. Still does it. Backup, Hard reset, restore, still doing it. Hard reset, rebuild from scratch, no restore, stayed completely vanilla, no apps or widgets at all. It still does it. Then mine started doing it. I was using ADW Launcher, switched to Launcher Pro, have even dropped down to using the original launcher since it acts like a launcher crash. No affect. Went through all the above same process with the same results. Mine does it's act between 5:00 & 5:20. About a week later my mother reported hers does the same thing between 4:00 & 4:20. Interesting side note, if we turn off the radio (airplane mode) it does NOT do it, completely stable in PDA mode. But when we turn the phone back on, it then starts the process and runs for 20 minutes and stops. I have been collecting logs off my wife and my own phone but work duties have not given me the opportunity to read through the thousands of lines of logs to find a “smoking gun.” Now in the last week we see the same activity more often and for longer periods. Because turning off the radio stops the activity there has to be a trigger from the network. It also uses lots of data during these periods. Maxed out my wife's data plan the last 3 months. We have Lookout Security installed on all three phones and it reports no Trojan's, viruses etc... Also the Hard reset should have killed anything like that. I have done hard resets three time on my wife and my own phone and rebuild from scratch now. We have left her phone completely factory fresh only adding back her contacts through Gmail. I have Titanium Backup and have tried “freezing” & unfreezing” everything I can think of. Nothing but turning off the radio seems to effect this issue.
Has anybody out there experienced anything like this???
Damn dude, can I get the cliff notes?
If you're thinking of taking the custom rom plunge, I would say to go for it. The reason I suggest this is that most custom roms will also flash a different modem, which might allow your phone to connect to the towers in a way that will prevent the hot reboots you're seeing. Just make sure to do the normal backups (Titanium backup) of stuff you want to save before flashing.
^ +1
sound74145,
yeah since ur rooted, i would suggest flashing a different modem (radio) if u don't want to flash a Dev Rom yet.
What is ur Baseband version now... i897uckb1 ?? If so try i897ucKH3.
Check the modem stickied thread. It should be attached behind the paperclip at the title of the thread.
Sent from my SAMSUNG-SGH-I897 using xda premium
hysterical
Hello all,
Firstly, I hope this is the right place to put this thread. I did a search and did not find anyone else having this issue so I decided to put my post here. I am having a problem with my note 4 randomly restarting a few times every hour. It goes through its shutdown procedure and turns right back on. Occasionally it will shutdown and stay off. It seems to be software related, but I'm no expert on these things. I did however download 'Device Temperature' from the play store to check to see if it might be overheating. As far as I can tell it has stayed a cool 24-25 degrees Celsius (77 Fahrenheit) the entire time.
It does this at unpredictable times, whether or not the phone is in my pocket, in my hands, or laying flat on a desk with or without the charger plugged in.
I don't think I can take it back to Tmobile to have it replaced as I bought it from a friend a few weeks ago to use on cricket. This just started 2 days ago.
The device is SIM unlocked, but not rooted with stock everything. It's still in mint condition and to my knowledge has never been dropped.
Can anyone help?
More Information
I did a Google search for "Galaxy Note 4 Random Reboot" and I found some information saying to reformat my SD card or try doing a factory reset on the phone.
I tried both (I actually removed the SD card completely instead of just reformating it), and about a half hour later... boom restart again. FML.
Once again I turn to the wonderful folks at XDA for help. Thanks to all in advance.
Sounds like it could be bad eMMC flash memory. Go with your friend and have Tmobile replace it. Also get Square Trade insurance if you can.
Got it fixed
I called Samsung about the issue and after some brief troubleshooting they recommended having it reflashed at a samsung experience center. The closest one to me was in a Best Buy. I dropped it off, after explaining what was happening, and an hour later it was ready to be picked working good as new. I haven't noticed it restart even once since.
Samsung offered to replace the entire unit but it would cost me $28 for 2 day shipping (assuming that they had my model in stock). I will go that route if the issue returns. I'm hoping not to go this route because I already paid for this phone to be unlocked once - I'd rather not pay again if I don't have to.
I'll keep you guys updated if the rebooting issue returns again.
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
railshot said:
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
Click to expand...
Click to collapse
This. I kept having this issue with my Note 3 and could not figure it out. Eventually I just took out the battery, cleaned the contacts, put it back in, and it never had a random reboot after that.
Are you guys running any custom roms, or is it still stock?
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
quaxer said:
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
Click to expand...
Click to collapse
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
bothgoodandbad said:
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
Click to expand...
Click to collapse
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
Thanks, hopefully your info helps someone help you better or hopefully it can help/spark someone truly seasoned in android/moto x etc to chime in
To check your manufacture date boot into your fastboot menu, check image to verify you're there.
Then choose BP Tools and then once that menu loads choose the option for UPC/Manufacture date read out, check for the date when it appears on the screen, maybe you are on a batch that has specific issues.
I've never heard of this issue, yuk sounds terrible. Goodluck! If you do end up finding answers somewhere else can you please come back here and post the resolution?
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
maybe static electricity?
or do you use any cases?
maybe wrong charger?
Multiple devices, different Android versions, Sounds like an app issue to me.
If it happens frequently, then that is good in a way... You could factory reset and don't install a single app. If it doesn't act up for a couple days ..... Install about 5 apps. Go a couple days.... Install 5 more, etc... Etc. When it starts to act up, you know it's an app you recently installed, so it'll be easier to narrow down.
A logcat could help too. Search on that for how. It would likely show what happened at the time of the reboot /shutdown.
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
quaxer said:
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
Click to expand...
Click to collapse
use the volume +up button (once BP Tools is highlighted) and not the power button to select BP Tools I'm assuming that's what's happening, hmm
I would send it back to Motorola again. If the issues continue, tell them you want it replaced with something else like the 2014 Moto X.
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
quaxer said:
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
Click to expand...
Click to collapse
This thread is awesome.
Also, I recommend leaving your phone on your desk/home/car when you work
Or maybe a full-body armor case or something.
Statics & electronics = bad idea. Even if you can drain it and it works, it's still hurting the components inside.
So, it's been a bit, but I just came back to this phone. I never did send it in to Moto, though it seemed to have died completely. It sat in the drawer for a couple of weeks, and now on a whim I plugged it into my computer, and it started up! I had never tried plugging it into a computer, just chargers...
BUT,
In the last 10 minutes it's been sitting here rebooting itself every 2 minutes... I guess I'll try wiping it again (It didn't do the trick last time), but this phone has serious problems.
i'm having some serious problems with reboots. it happens at least once or more a day. i researched some yesterday and some people say factory reset helps others say flashing a custom rom did the trick. i wiped and installed CM12 last night and the phone just froze up on me for about 2 min then rebooted.
is anyone else having this problem?
been happening a few times for me on rastapop rom with elementlx or lean kernel never had one problem when a was on sinlessrom
If you're getting random reboots on stock, flashing custom is not going g to help. Best bet is to flash fully stock after a wipe. If its still a problem, you probably need to be thinking about warranty
In wondering if it's not happening to more people and they don't realize it. I know it's happening when in my pocket as well cause I'll grab the phone at times and it tells me I have several apps available for update in play store. Once I clear that it won't come up again until I reboot the phone.
Sent from my Nexus 6
Browsing around I found this thread that seems related. http://forum.xda-developers.com/showthread.php?t=3013352
Sent from my Nexus 6
DualSportDad said:
In wondering if it's not happening to more people and they don't realize it. I know it's happening when in my pocket as well cause I'll grab the phone at times and it tells me I have several apps available for update in play store. Once I clear that it won't come up again until I reboot the phone.
Click to expand...
Click to collapse
Checking system uptime from the terminal confirms that my phone has definitely not rebooted in 8 days, 20 hours, 34 minutes, and 1 second.
I've been having this problem since I got my phone in November 2014. It happens several times a week. Here's the discussion thread on Google Product Forums. They say they're working on a fix. BTW, I've tried troubleshooting over the phone with T-Mobile tech support and didn't have any luck with what they suggested.
https://productforums.google.com/forum/#!topic/nexus/9aVUBrwdUZU[1-25-false]
So I've been going threw this for a while now. I have had the day of today , early morning went to court for a hearing, pulled my phone it to check the time and it was already rebooting. Figured wth I'll call Motorola today about this. Called them and the noon English speaking women on the phone kept asking me to do a factory reset etc after I tried explaining that I have factory reset the phone 3 times already, 2 times before flashing a factory image (5.1) and once after to get my storage (64gb) to show up properly. Finally I asked for a supervisor. Again another women that barely spoke English (don't think I'm racist or anything here, I just get sick and tired of having to repeat myself and asking them to repeat themselves. It turns a 15 min phone call into a 30-45 min one) and the lady starts asking me to hold the power button for 30 sec etc to hard boot it. Again after I explained that I flashed a factory image to the phone and still have the problem. By the end of the call she was telling me that when I get the replacement phone and it continues to have the reboot problem to hard reboot the phone daily to avoid random reboots. I asked if they all had this problem and she said that they have been trying to fix it but there is no solution. Wtf! So now do I believe this lady and deal with it or do I get a replacement. T-Mobile wants $20 for a replacement to save me the hassle of having to put up $500 while I wait for Motorola to exchange my phone.
I have a cricket alcatel idol 4 6055u that a few months ago, got a mandatory system update, and hasn't run right since. I've tried factory reset, updating, uninstalling everything, re-flashing/updating it with sugar, but nothing I've done so far has helped at all.
I'm randomly losing icons, messages, contacts, programs are randomly freezing, and crashing, some apps are so bad they're completely functionally unusable (pokemon go) any app using gps barely works, and I've not been able to attach a Bluetooth device since.
Before the update, the phone worked perfectly! All the apps ran quick and smoothly, no connectivity issues, it ran exactly how a phone should.
After, I'm going through daily hell, just keeping it usable. I contacted both cricket, and alcatel, and their final solution was 'send it back, and they'll fix it' (weeks later and I don't have a replacement phone to use in the mean time) and I refuse to pay twice as much as I paid for the phone to begin with, for an advance replacement (where they'll probably claim 'water damage' or some other BS excuse, and keep my 'deposit')
Help!
I liked the phone the way it was!
you could try downloading sugar_qct and reflashing the phone.
if that doesn't do it definitely do a warranty replacement
if it isn't water damaged or cracked they'll replace it, and it'll only take a couple days.