[Q] Moto X 2014 (XT1092) charge slowly (only 60mA) - X 2014 Q&A, Help & Troubleshooting

Hi to everyone, I've bought my Moto X 2014 (model XT1092) running Lollipop 5.0 about a month ago, and everything worked properly for about three week.
Then suddenly the phone has started charging very slow (about one day for a full charge) and with the app Ampere (downloaded from the store) I've been able to see that the phone is charging at just 60mA.
I've alreday tried to change cable and charger and even a factory reset has been useless.

If you connect the phone to a USB port on your computer can you still communicate with it?

Steve-x said:
If you connect the phone to a USB port on your computer can you still communicate with it?
Click to expand...
Click to collapse
yes, I can. everything is normal, just the charge is "locked" to 60mA.
Sent from my XT1092

Check your USB port on the phone for debris. Since you have already changed cable and charger that is the only spot left for there to be a physical blockage. If there is no blockage then you may have a bad port/connection. But it may not be a hardware problem, so
Clear your cache. That may tell you if it is an Android OS cache error.
Run the phone in Safe Mode if clearing the cache doesn't help. If that clears up the slow charging then it is an app that has been installed on your phone that is doing it or is conflicting with another app to cause this.

glarepate said:
Check your USB port on the phone for debris. Since you have already changed cable and charger that is the only spot left for there to be a physical blockage. If there is no blockage then you may have a bad port/connection. But it may not be a hardware problem, so
Clear your cache. That may tell you if it is an Android OS cache error.
Run the phone in Safe Mode if clearing the cache doesn't help. If that clears up the slow charging then it is an app that has been installed on your phone that is doing it or is conflicting with another app to cause this.
Click to expand...
Click to collapse
Thanks for the reply.
I've already cleaned the cache, but unfortunately I'm still having this problem. I've tried rebooting in safe mode but with no success. my usb port seems ok, it's completely clean.
Sent from my XT1092

OMGitsbagno said:
Thanks for the reply.
I've already cleaned the cache, but unfortunately I'm still having this problem. I've tried rebooting in safe mode but with no success. my usb port seems ok, it's completely clean.
Sent from my XT1092
Click to expand...
Click to collapse
I think its hardware problem, you might get the usb port replaced
Sent from my XT1095 using Tapatalk

bimasakti85 said:
I think its hardware problem, you might get the usb port replaced
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
yep, I'm gonna send it back to Motorola to replace it. thanks.
Sent from my XT1092

Related

Phone stuck in landscape mode, calls always start on speaker.Car or headset mode?

Hi,
My phone is flashed with Darky 7.8
Recently, my phone has become stuck in landscape mode. When I dial into Test Mode, the accelerometer correctly identifies the phones orientation.
Another odd behavior I am having is that whenever I start a call it starts on speaker phone.
This is leading me to believe I have my phone in some kind of Car Mode, or Headset Mode or something. I have no idea, but I can't turn it off....
Anyone know what might be happening?
Thanks
Mitch
Bump. Has anyone experienced this problem?
It is very bizzare.... :S
Hi,
I'm experimenting the same weird behaviour! But the worst thing is that no matter which ROM I flash, even with a stock one, the phone eventually will get stuck on landscape mode. I say eventually, because when I wipe user data from clock recovery the problem is fixed temporarily. Also, I have the same problem with the calls going to the phone speaker. Have you been able to solve it m1tch37??
I have the same problem with phone stuck in landscape and phone starts on speaker. I didn't flash the phone, just wipe data and factory reset, but still the same behavior. In plus USB connection seems to not working.
Anybody, any idea?
... bump
Also experiencing this and tried uninstalling various applications to no avail. Also noticed that the USB connection isn't working (can't mount with USB debugging set both on and off).
Really annoying because you have to switch the way you've trained using this phone.
bump..
nobody has managed to fix this issue.. i tried checking if the sensor is ok and it shows fine, i have stock leaked gingerbread but it does the same on froyo as well. is this a hardware issue???
Guys I've been through this problem but the solution is very simple
just deassemble your device and clean it from inside with a special liquid.
I did it and it worked fine.
bit.ly/l9Zpcc
hey, which parts did you exactly clean up. as im facing ta exact same problems with my galaxy s
you have to replace the kernel...you flashes the wrong kernel that is not for your unit.
as
asrock37 said:
you have to replace the kernel...you flashes the wrong kernel that is not for your unit.
Click to expand...
Click to collapse
the kernel is ok, i think it has something with its charging port because it does not connect to pc, only charges of it.
it happened to me accidentally flash the wrong kernel. So wen I flash the one everything goes ok. Why not try it maybe same will do.
solution
Solved my problem by taking apart the phone and cleaning usb port connections
moochinazz said:
Solved my problem by taking apart the phone and cleaning usb port connections
Click to expand...
Click to collapse
This is exactly what I did
Sent from my GT-I9000 using Tapatalk
Cool
Sent from my GT-I9000 using XDA App
Just like to say that I had this same problem also and can confirm that cleaning the usb port terminals does work, I just used a bit of clean paper and rubbed inside the usb port until all dirt was out restarted phone and now it works, didn't need to disassemble phone, Thanks for the advice guys

Upgraded to 5.6.890

Evening all,
I have being playing with a spare D3 and have been successful in bringing it back to life. I got it back to 959, and then upgraded it to 890. Now with the upgrade I have something weird happening and wondered if anyone else who is running 890 is experiencing this. I cannot seem to get USB mode to operate on the D3 now. It is connected to my PC via USB, but its not showing up on the device as connected. Is this happening to anyone else?
Thanks,
Steve
stevefxp said:
Evening all,
I have being playing with a spare D3 and have been successful in bringing it back to life. I got it back to 959, and then upgraded it to 890. Now with the upgrade I have something weird happening and wondered if anyone else who is running 890 is experiencing this. I cannot seem to get USB mode to operate on the D3 now. It is connected to my PC via USB, but its not showing up on the device as connected. Is this happening to anyone else?
Thanks,
Steve
Click to expand...
Click to collapse
I think this thread belongs in General. The answer (probably) is that you have the wrong USB mode selected from the menu pull-down. Hit the little android-usb icon up top and choose charge only, storage, or pc mode. Media sync might be the default.
No worries but its not that. The choice was not showing up in the notifications. It was only charging the battery. I read in another forum that its the USB cable, and would you believe thats it true.
So for all of you make sure you use the USB cable that came with your D3. Somehow in 890 its programmed differently.
Steve
stevefxp said:
No worries but its not that. The choice was not showing up in the notifications. It was only charging the battery. I read in another forum that its the USB cable, and would you believe thats it true.
So for all of you make sure you use the USB cable that came with your D3. Somehow in 890 its programmed differently.
Steve
Click to expand...
Click to collapse
I use the cable that came with my Droid Incredible (HTC) and the cable that came with my DroidX, with my Droid3 with no problems--959 and 890 firmwares. Both cables are wired differently, but the phone tolerates both of them well, although using the HTC cable does not give reliable Fastboot flashing or charge-only-mode (phone off) results. You might want to pitch that cable if it was giving you issues, they don't last forever!
890 works great for me except that the signal strength indicator doesn't like to turn blue at times when I am on wifi. Anyone else get this? Maybe I need to wipe data....
donwhall70 said:
890 works great for me except that the signal strength indicator doesn't like to turn blue at times when I am on wifi. Anyone else get this? Maybe I need to wipe data....
Click to expand...
Click to collapse
Same here, always white on wifi
Sent from my DROID3 using xda premium
rynosaur said:
I use the cable that came with my Droid Incredible (HTC) and the cable that came with my DroidX, with my Droid3 with no problems--959 and 890 firmwares. Both cables are wired differently, but the phone tolerates both of them well, although using the HTC cable does not give reliable Fastboot flashing or charge-only-mode (phone off) results. You might want to pitch that cable if it was giving you issues, they don't last forever!
Click to expand...
Click to collapse
Gone from phone use....very weird how they are wired differently.
Androidsims said:
Same here, always white on wifi
Sent from my DROID3 using xda premium
Click to expand...
Click to collapse
I would recommend a full wipe, as that was happening with mine too. Once I did a full data and cache wipe it went back to blue...I actually like the blue! Wish someone would put together an ADW theme with that blue...maybe I need to learn how to use ADW.
I just did a full data wipe and it still does it. If I go from 3G to WiFi, the WiFi indicator goes blue but the signal strength indicator bars stay white. If I put it into airplane mode from there then back, they both go blue. Odd....
Anyone having issues waking the phone from sleep mode?
Nope, been waking/sleeping quite fine here.
stevefxp said:
Evening all,
I have being playing with a spare D3 and have been successful in bringing it back to life. I got it back to 959, and then upgraded it to 890. Now with the upgrade I have something weird happening and wondered if anyone else who is running 890 is experiencing this. I cannot seem to get USB mode to operate on the D3 now. It is connected to my PC via USB, but its not showing up on the device as connected. Is this happening to anyone else?
Thanks,
Steve
Click to expand...
Click to collapse
Same thing hapened to me... upgraded to 890 and then USB mode dropdown would not appear when connected via usb, it only charged; swapped out the USB cable and it was all good (too bad I didn't realize this until after I did a factory wipe)!
Raa_1 said:
Nope, been waking/sleeping quite fine here.
Click to expand...
Click to collapse
Hmm. Have you removed bloatware?
*EDIT*
It only seems to work for me when I'm connected to USB power...

USB port problem?

My T810 has stopped fast charging and is no longer connecting when plugged into a computer. But is does charge. Have tried several USB cables and chargers that work with other Samsung tablets.
Same here. Started a week ago.
Slow charging and PC does not recognise the device any more.
USB OTG does not work any more.
Additionally I see a never ending wakelock from 'Android OS'. No more deep sleep.
The issues are maybe connected.
Because the device is not rooted, I can't use WakeLockDetector to find the specific reason. The ADB workaround also does not work, because USB connection fails.
Have you tried to hard reset?
meawww said:
Have you tried to hard reset?
Click to expand...
Click to collapse
Not yet. I first try to find a solution without setting up everything again. Without root unfortunately I can't use TitaniumBackup. Without USB I unfortunately can't root.
android.outliner said:
Not yet. I first try to find a solution without setting up everything again. Without root unfortunately I can't use TitaniumBackup. Without USB I unfortunately can't root.
Click to expand...
Click to collapse
If you have twrp i think you can root your device with chainfire su
meawww said:
If you have twrp i think you can root your device with chainfire su
Click to expand...
Click to collapse
I wanted to wait until end of warranty. So no TWRP as well.
There is an older thread with a slow charging issue. A hard reset solved it in this case and it was thought that a vpn client was the reason. I use 'Block This!' and already updated it to the latest version and also disabled it and rebooted. No success up to now.
android.outliner said:
I wanted to wait until end of warranty. So no TWRP as well.
There is an older thread with a slow charging issue. A hard reset solved it in this case and it was thought that a vpn client was the reason. I use 'Block This!' and already updated it to the latest version and also disabled it and rebooted. No success up to now.
Click to expand...
Click to collapse
Yes i was also on that thread because i have 2 tab s2 1 with broken screen and 1 with charging problems too so i did is swap the mobo to get a 100% working tab. I never tried to hard reset the defected mobo because i cant remove the working lcd again because of the adhesive of the hw buttons which is hard not to break when removing screen. Hope you find solution to your problem and incase you do pls share the info mabe i can recover the other mobo, its always better to have extra item for future repair
android.outliner said:
Same here. Started a week ago.
Slow charging and PC does not recognise the device any more.
USB OTG does not work any more.
Additionally I see a never ending wakelock from 'Android OS'. No more deep sleep.
The issues are maybe connected.
Because the device is not rooted, I can't use WakeLockDetector to find the specific reason. The ADB workaround also does not work, because USB connection fails.
Click to expand...
Click to collapse
I want to add, that Odin does not see the device in download mode.
I slowly begin to assume that I have a broken USB and the WakeLocks are not connected to the issue. Or maybe Android tries to access the Port and does not find it and for that reason stays awake. Does that make sense?
android.outliner said:
I want to add, that Odin does not see the device in download mode.
I slowly begin to assume that I have a broken USB and the WakeLocks are not connected to the issue. Or maybe Android tries to access the Port and does not find it and for that reason stays awake. Does that make sense?
Click to expand...
Click to collapse
My other tab was not even showing in computer only charging with red X when connected to pc, while in normal usb charger it takes forever to charge. ive tried to chage the port with my other tab too and nothing changed
meawww said:
My other tab was not even showing in computer only charging with red X when connected to pc, while in normal usb charger it takes forever to charge. ive tried to chage the port with my other tab too and nothing changed
Click to expand...
Click to collapse
So in your case it was a motherboard failure and not a broken USB? The 'red X' and 'charging takes forever' sound familiar.
android.outliner said:
Not yet. I first try to find a solution without setting up everything again. Without root unfortunately I can't use TitaniumBackup. Without USB I unfortunately can't root.
Click to expand...
Click to collapse
Smartswitch mobile, backup to sdcard.
android.outliner said:
So in your case it was a motherboard failure and not a broken USB? The 'red X' and 'charging takes forever' sound familiar.
Click to expand...
Click to collapse
Sorry for late reply im deodexing the android 7 and de-knoxing for my tab, Yes was a faulty mobo (not sure) because i havent tried the hard reset like the dude said in the other thread.. The X in the battery is only connected to pc if i connect to normal charger it has no X but charge super slow
android.outliner said:
Same here. Started a week ago.
Slow charging and PC does not recognise the device any more.
USB OTG does not work any more.
Additionally I see a never ending wakelock from 'Android OS'. No more deep sleep.
The issues are maybe connected.
Because the device is not rooted, I can't use WakeLockDetector to find the specific reason. The ADB workaround also does not work, because USB connection fails.
Click to expand...
Click to collapse
I now tried a hard reset. Unfortunately nothing changed.
I made an OTA update to Android 7.0. Unfortunately nothing changed.
So I assume a broken motherboard or a broken USB port.
I also tried a backup/restore with Samsung Smart Switch to an external SD card. It doesn't backup the App databases/settings and just more or less random SD card folders. It does backup the APKs. You can't rely on it but it's better than nothing if you don't have an USB port. Some Apps like Nova and Solid Explorer provide backups of their settings. Use it in addition to Smart Switch and manually backup your internal card.
Thanks for your comments.
android.outliner said:
Same here. Started a week ago.
Slow charging and PC does not recognise the device any more.
USB OTG does not work any more.
Additionally I see a never ending wakelock from 'Android OS'. No more deep sleep.
The issues are maybe connected.
Click to expand...
Click to collapse
Eventually I sent the device to repair. They changed the motherboard and everything is fine now. Warranty covered the repair, fortunately.
for people have this usb port problem, I had this too before,
what i did to fix it is to use hair dryer, dry usb port for 30 secs, rest for 10 secs, dry 30 secs again, then let it cool down for 3 mins , that's it , it fixed.
kevinchg said:
for people have this usb port problem, I had this too before,
what i did to fix it is to use hair dryer, dry usb port for 30 secs, rest for 10 secs, dry 30 secs again, then let it cool down for 3 mins , that's it , it fixed.
Click to expand...
Click to collapse
Interesting technique Kevin. Any idea how this fix worked?

Charging issues.

Hi everyone.
My note 8 isn't charging recently. I used different cables/chargers but it's the same.
It only charges when connected to the pc...(only charges, cannot use MTP for transfering files).
What can it be? Charging port?
I had the same issue with my Note4. The USB port was to blame (the solder point on the board broke).
You will have to buy a wireless (inductive) charger in the interim until you can fix the issue. I got a wireless charger for this reason and left my USB Type-C port for data transfers.
Anonymously_Unknown said:
I had the same issue with my Note4. The USB port was to blame (the solder point on the board broke).
You will have to buy a wireless (inductive) charger in the interim until you can fix the issue. I got a wireless charger for this reason and left my USB Type-C port for data transfers.
Click to expand...
Click to collapse
One thing i found today is that it works in one side of the cable only( not both sides as it is type C). And it doesnt connect to pc, even download mode isn't recognized in odin.
So changing the port will fix it? It should cost around 25€ here in my country if i remember correctly.
Gent' said:
One thing i found today is that it works in one side of the cable only( not both sides as it is type C). And it doesnt connect to pc, even download mode isn't recognized in odin.
So changing the port will fix it? It should cost around 25€ here in my country if i remember correctly.
Click to expand...
Click to collapse
You should try to charge it wireless and se how it goes, but by your explanation sounds like the port is malfunctioning. I had several phones with that problem and have to change the port. The solution I have is to use a magnetic cable and voila
Try cleaning the port before assuming it's bad. I work outside and my port gets built up with crap and a good cleaning with a toothbrush and some alcohol usually does the trick.
If cleaning the port doesn't help. Then you need to get the USB port repaired.
Did you install august update or custom ROM with august security patch?
If so that's the culprit.
Downgrading your ROM will fix the issue.
kalaishere said:
Did you install august update or custom ROM with august security patch?
If so that's the culprit.
Downgrading your ROM will fix the issue.
Click to expand...
Click to collapse
Yup i guess that's why. Even though phone charges now(everytime), i cannot connect it to the pc.
Can i downgrade without deleting my data, it's been a while since i last flashed using odin???
Gent' said:
Yup i guess that's why. Even though phone charges now(everytime), i cannot connect it to the pc.
Can i downgrade without deleting my data, it's been a while since i last flashed using odin???
Click to expand...
Click to collapse
You can't really downgrade without killing the data.
I have a suggestion tho, maybe unrelated to your usb recognition, but it also might magically work, you have nothing to lose anyway:
- at 5% battery open dialer and tap *#0228# - press quick start - press ok
- charge to 100%, turn off, turn on, open dialer and tap *#0228# - press quick start - press ok, charge back to 100%
- optional open dialer and tap *#9900# - look for Batterystats reset and tap on it
This fixed usb issues for one of my users that had problems on august base.
Regards
Sent from my SM-G975F using Tapatalk
Gent' said:
Yup i guess that's why. Even though phone charges now(everytime), i cannot connect it to the pc.
Can i downgrade without deleting my data, it's been a while since i last flashed using odin???
Click to expand...
Click to collapse
If your phone is having stock ROM and stock recovery - the only option is by flashing ROM via ODIN and data will be erased.
corsicanu said:
You can't really downgrade without killing the data.
I have a suggestion tho, maybe unrelated to your usb recognition, but it also might magically work, you have nothing to lose anyway:
- at 5% battery open dialer and tap *#0228# - press quick start - press ok
- charge to 100%, turn off, turn on, open dialer and tap *#0228# - press quick start - press ok, charge back to 100%
- optional open dialer and tap *#9900# - look for Batterystats reset and tap on it
This fixed usb issues for one of my users that had problems on august base.
Regards
Sent from my SM-G975F using Tapatalk
Click to expand...
Click to collapse
Very usefull info mate
rz_gloveda said:
Very usefull info mate
Click to expand...
Click to collapse
Have you tried it by any chance? I haven't yet.
Gent' said:
Have you tried it by any chance? I haven't yet.
Click to expand...
Click to collapse
I dont have any issues yet with charging but i do test with that. Im on August security patch.

Phone restarts every time I plug in the AC charger

Does anyone face this problem as well??
Whenever I plug in the charger, or even the USB type-c cable into my phone, if the other end is connected to any power source, my phone would freeze for a while and then restart.
Does anyone have an idea about this problem?
Have you tried different adapter/cable/USB port? How old is the phone? Using stock firmware?
simar811 said:
Does anyone face this problem as well??
Whenever I plug in the charger, or even the USB type-c cable into my phone, if the other end is connected to any power source, my phone would freeze for a while and then restart.
Does anyone have an idea about this problem?
Click to expand...
Click to collapse
It's **** as hell check this
https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
https://youtu.be/LRlp6M7GjOU
My phone got repaired two times from asus still the issue peeists.No solution u revert back to android 9 still u will have the same problem.check the links
simar811 said:
Does anyone face this problem as well??
Whenever I plug in the charger, or even the USB type-c cable into my phone, if the other end is connected to any power source, my phone would freeze for a while and then restart.
Does anyone have an idea about this problem?
Click to expand...
Click to collapse
Hay, my suggestion, backup all data, fully reset and format internal, i have this problem long ago, after update new firmware, escepcially if then place TWRP, doing root with magisk and kernel custom.
MyronAz said:
Have you tried different adapter/cable/USB port? How old is the phone? Using stock firmware?
Click to expand...
Click to collapse
Yes, I have tried a bunch of cables, adapters and USB ports. I've tried one plus & Samsung chargers, tried plugging in the car, laptop and also some battery banks. There's nothing much I can do now. It seems that the moment the type c port is in contact of a current source, it freezes and eventually restarts.
The phone is almost a year old now, bought it last October. I started experiencing this problem in March. I have been living with it quite a while now. I was waiting if anyone else experienced this particular problem but it seems that no one has. The only freezing videos I saw were from another issue wherein the phone automatically restarts while being used. Mine won't restart abruptly, it would do that only when it actually touched a power source. But here I feel the problem is quite different.
I'm still using the stock firmware. I have tried factory resets and also followed the instructions on this link too.
https://forum.xda-developers.com/rog-phone-2/how-to/repair-rog2-phone-edl-modeofficial-t4012175
Niks6164 said:
It's **** as hell check this
My phone got repaired two times from asus still the issue peeists.No solution u revert back to android 9 still u will have the same problem.check the links
Click to expand...
Click to collapse
Another issue is that I bought it in India last year, and now I'm located in Canada. I can't go back to India to get it fixed by ASUS since they don't provide an international warranty.
Arthuer said:
Hay, my suggestion, backup all data, fully reset and format internal, i have this problem long ago, after update new firmware, escepcially if then place TWRP, doing root with magisk and kernel custom.
Click to expand...
Click to collapse
I might root it pretty soon and flash a custom kernel. But I hardly think it's gonna solve any problem

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