VZW Software Update Failed - Red triangle error - Locked / S-On - One (M7) Q&A, Help & Troubleshooting

Can anyone help me? I have a completely Stock Verizon Wireless HTC One (M7) I was attempting to update OTA and it failed.
Now when I try to turn it on, I get the Triangle with the Exclamation point in it. If i hold down the Volume Down Key, i get to the bootloader, but the factory reset or Recovery options do not work.
I have been reading up and found that I can use a RUU tool if I have the Bootloader unlocked or S-Off. However I have neither.
I have tried to take my device to VZW, but they told me it is out of warranty and to buy a new phone.
Can anyone help me?
My Bootloader screen displays the following Information:
*** Locked***
M7_WLV PVT S-ON RH
HBOOT-1.57.0000
RADIO-1.13.41.1209
OpenDSP-v32.120.274.0909
OS-5.28.605.12
eMMC-boot 2048MB
Jan 23 2015,21:09:07.0
C:\Users\tfo\Desktop\HTC>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: 1.57.0000
(bootloader) version-baseband: 1.13.41.1209
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 5.28.605.12
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: FA396SXXXXXX
(bootloader) imei: 990004282XXXXXX
(bootloader) meid: 99000428XXXXXX
(bootloader) product: m7_wlv
(bootloader) platform: HBOOT-8064
(bootloader) modelid: PN0731000
(bootloader) cidnum: VZW__001
(bootloader) battery-status: good
(bootloader) battery-voltage: 3852mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: dirty-6d8a0b9b
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
all: Done!
Thanks in Advanced.

I'm in the same boat. I've searched everywhere to no avail.
I was referred to this page for RUU, but they do not have anything recent.
HTC Sync manager / SRA shows "no software available" when connecting to it in fastboot.

Goldburn said:
I'm in the same boat. I've searched everywhere to no avail.
I was referred to this page for RUU, but they do not have anything recent.
HTC Sync manager / SRA shows "no software available" when connecting to it in fastboot.
Click to expand...
Click to collapse
http://www.verizonwireless.com/support/htc-one-update/

cLsA, that page only gives you a download to HTC sync manager, which does not work.

Goldburn said:
cLsA, that page only gives you a download to HTC sync manager, which does not work.
Click to expand...
Click to collapse
If they ever release a RUU that's where it would be

Related

[Q] HTC One (m7ul) bricked

Hello,
my Problem is that my HTC One (m7ul) doesnt boot anymore. (see Attachment)
Wenn i start in the Bootloader and try to open the Recovery my phone shows me a black Screen.
What have i done:
- i have reinstalled CWM over fastboot, i tried it also with TWRP. It does not help. I cannot boot in the recovery.
- i have tried this http://forum.xda-developers.com/htc-one/help/bootloop-flash-please-help-t2804738 but the Problem ist that i can only Use fastboot. And this tool cannot connect to my phone.
Details from my phone:
*** TAPERED ***
*** UNLOCKED ***
M7_UL PVT SHIP S-ON RH
HBOOT-1,56.0000
RADIO-4A.23.3263.28
OpenDSP-v32.120.274.0909
OS-4.19.401.9
eMMC-boot 2048MB
c:\m7\adb>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: 1.56.0000
(bootloader) version-baseband: 4A.23.3263.28
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 4.19.401.9
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: SH36FW909006
(bootloader) imei: 357864055751612
(bootloader) meid: 00000000000000
(bootloader) product: m7_ul
(bootloader) platform: HBOOT-8064
(bootloader) modelid: PN0710000
(bootloader) cidnum: HTC__102
(bootloader) battery-status: good
(bootloader) battery-voltage: 3931mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: dirty-4dab9d12
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
all: Done!
finished. total time: 0.062s
I hope that anyone can help me.
PS: I´m from Austria (not Australia) and my englisch is not perfect.
Thanks
autefnz said:
Hello,
my Problem is that my HTC One (m7ul) doesnt boot anymore. (see Attachment)
Wenn i start in the Bootloader and try to open the Recovery my phone shows me a black Screen.
What have i done:
- i have reinstalled CWM over fastboot, i tried it also with TWRP. It does not help. I cannot boot in the recovery.
- i have tried this http://forum.xda-developers.com/htc-one/help/bootloop-flash-please-help-t2804738 but the Problem ist that i can only Use fastboot. And this tool cannot connect to my phone.
Details from my phone:
*** TAPERED ***
*** UNLOCKED ***
M7_UL PVT SHIP S-ON RH
HBOOT-1,56.0000
RADIO-4A.23.3263.28
OpenDSP-v32.120.274.0909
OS-4.19.401.9
eMMC-boot 2048MB
c:\m7\adb>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: 1.56.0000
(bootloader) version-baseband: 4A.23.3263.28
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 4.19.401.9
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: SH36FW909006
(bootloader) imei: 357864055751612
(bootloader) meid: 00000000000000
(bootloader) product: m7_ul
(bootloader) platform: HBOOT-8064
(bootloader) modelid: PN0710000
(bootloader) cidnum: HTC__102
(bootloader) battery-status: good
(bootloader) battery-voltage: 3931mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: dirty-4dab9d12
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
all: Done!
finished. total time: 0.062s
I hope that anyone can help me.
PS: I´m from Austria (not Australia) and my englisch is not perfect.
Thanks
Click to expand...
Click to collapse
lock the bootloader
fastboot oem lock
Ruu back to stock
http://www.htc1guru.com/dld/ruu_m7_...0-38r-1157-04l_release_353069_signed_2-1-exe/
.
I have tried this but the Program cannot connet to my phone, the only mode what i can start is fastboot.
- recovery, adb does not work on my phone at this time!
autefnz said:
I have tried this but the Program cannot connet to my phone, the only mode what i can start is fastboot.
- recovery, adb does not work on my phone at this time!
Click to expand...
Click to collapse
install this
http://www.mediafire.com/download/41lx6p71xxit1ax/ADB+Drivers_Updated.zip
instructions
https://www.youtube.com/watch?v=RDA8PpPSFuk
,
Thank fpr your help, but this Program doesnt work, i dont have any rom installed, i cannot activate USB debbuging, the only tool what i can use is fastboot.
Or please tell me where i can use adb only with the bootloader.
autefnz said:
Thank fpr your help, but this Program doesnt work, i dont have any rom installed, i cannot activate USB debbuging, the only tool what i can use is fastboot.
Or please tell me where i can use adb only with the bootloader.
Click to expand...
Click to collapse
install the driver and run the RUU
.
i have installed the driver with the video. Pls look at my attachment, my phone boot to this screen, not more.
Sry but this Programm is not the solution for my problem.
If you have another solution for me please tell me.
autefnz said:
i have installed the driver with the video. Pls look at my attachment, my phone boot to this screen, not more.
Sry but this Programm is not the solution for my problem.
If you have another solution for me please tell me.
Click to expand...
Click to collapse
lets see
lock the bootloader and run the RUU
how many ways can i say it ?
Start the RUU when your in the bootloader at fastboot USB
.
sry, but how often should i say that this program doesnt work.
here, the phone ist connected over fastboot,
c:\m7\adb>fastboot devices
SH36FW909006 fastboot
but the programm says everytime error 170 no connection to the phone.
no firewall, no antivirus active, usb drivers updatet, nothing helps.
if you have another solution tell me pls, but dont tell me the same solution anymore.
autefnz said:
sry, but how often should i say that this program doesnt work.
here, the phone ist connected over fastboot,
c:\m7\adb>fastboot devices
SH36FW909006 fastboot
but the programm says everytime error 170 no connection to the phone.
no firewall, no antivirus active, usb drivers updatet, nothing helps.
if you have another solution tell me pls, but dont tell me the same solution anymore.
Click to expand...
Click to collapse
try from fastboot oem rebootRUU

[Q] Lost OS - Soft Brick

Hey guys, Nate here.
Problem: My Sprint HTC One will no longer boot up all the way. It gets stuck on the HTC Powered By Android screen. I still have access to the bootloader and have tried a bunch of things but now I'm at the end.
Long story short, I was attempting to root my phone so I could use the tether feature to save $50 on a wifi receiver for the pc. But that didn't go well. In the process of flashing the ROM the phone wouldn't boot anymore. Started doing some looking around found this thread. I flashed the full firmware ruu(successfully) and attempted to use the Sprint HTC One | 5.03.651.3 RUU to install the stock OS again. However when I run the ARUWizard and go through the steps, it freezes at (1/6 Sending). I don't receive any errors at all, it just freezes. I am pretty tech smart when it comes to computer software, but don't know much about Android, obviously.
At this point I just want to get my phone back to normal since rooting is over my head. But I don't want to take it a repair shop and spend money that I don't have if it's not 100% necessary. So any advice would be happily welcome.
Here is my getvar:
(bootloader) version: 0.5
(bootloader) version-bootloader: 1.57.0000
(bootloader) version-baseband: 1.01.20.0515
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 5.03.651.3
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: x
(bootloader) imei: x
(bootloader) meid: x
(bootloader) product: m7_wls
(bootloader) platform: HBOOT-8064
(bootloader) modelid: PN0720000
(bootloader) cidnum: SPCS_001
(bootloader) battery-status: good
(bootloader) battery-voltage: 4327mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: dirty-1f512bb6
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
all: Done!
finished. total time: 0.044s
Bootloader screen:
*** TAMPERED ***
*** RELOCKED ***
M7_WLS PVT SHIP S-ON RH
HBOOT-1.57.0000
RADIO-1.01.20.0615
OpenDSP-V32.120.274.0909
OS-5.03.651.3 (5.03.651.3)
eMMC-boot 2048MB
I apologize for wasting your time. Just after posting this I was the installer again to get a screenshot to provide, and it worked. No idea how as I tried it 3-4 times before making this thread. You guys are good.
:good:

[Q] Need Urgent Help

Need Serious Help
I flashed captain throwbacks gpe 4.4.4 on my Sim unlocked Sprint htc one m8. Now my device doesn't read baseband, imei has no network and various other problems. I read that many folks have the same issues which was solved by flashing Taiwans radio.img. But when I flashing zip file from recovery, it fails and when I am trying to flash through fastboot it says remote not allowed. When I am trying to flash RUU my phone restarts in the process and Windows exits the flashing process saying it cant connect to device. I also tried flashing several other ROMs through recovery but all the ROMs were flashed but I still got Google as boot screen instead of htc and then device will not boot. My bootloader reads as
*** UNLOCKED ***
M8_WHL PVT SHIP S-OFF
CID-11111111
HBOOT-3.18.0.0000
RADIO-1.14.21331931.LA02_2G
OpenDSP-v47.2.2-00564-M8974_FO.1024
OS-3.11.1700.5
eMMC-boot 2048MB
Please help me.
Getvar reads as
(bootloader) version: 0.5
(bootloader) version-bootloader: 3.18.0.0000
(bootloader) version-baseband: 1.14.21331931.LA02_2G
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 3.11.1700.5
(bootloader) version-misc: PVT SHIP S-OFF
(bootloader) serialno: FA43WSF00107
(bootloader) imei: 990004990317657
(bootloader) imei2: Not Support
(bootloader) meid: 99000499031765
(bootloader) product: m8_whl
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B70000
(bootloader) cidnum: 11111111
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: off
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: 6e0f5a3d
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
Thread Closed.
Problem Resolved here: http://forum.xda-developers.com/showpost.php?p=59822512&postcount=1544
Neo
Forum Moderator

[Q] HTC DESIRE 510 "NO OS" and I need stock RUU

can anyone help me please :'(
I'm very desperate to return my phone to stock my Bootloader shows
***Software status: Modified***
***UNLOCKED***
A11_UL PVT SHIP S-ON
HBOOT-3.19.0.000
RADIO-01.02.012_U10251_39.08.40922
OS-
eMMC-boot 1024mb
Mar 24 2015,22:41:26.0
my phone's CID:VODAP001
UK HTC 510
STOCK RUU PLEASE!!!!
japjapee said:
can anyone help me please :'(
I'm very desperate to return my phone to stock my Bootloader shows
***Software status: Modified***
***UNLOCKED***
A11_UL PVT SHIP S-ON
HBOOT-3.19.0.000
RADIO-01.02.012_U10251_39.08.40922
OS-
eMMC-boot 1024mb
Mar 24 2015,22:41:26.0
my phone's CID:VODAP001
STOCK RUU PLEASE!!!!
Click to expand...
Click to collapse
Hello,
Hopefully you can find one here.
Hello, you can find:
chrome://mega/content/secure.html#F!3Zo10Zya!-NbM_2RWWecFlc5mH9bLbA
japjapee said:
can anyone help me please :'(
I'm very desperate to return my phone to stock my Bootloader shows
***Software status: Modified***
***UNLOCKED***
A11_UL PVT SHIP S-ON
HBOOT-3.19.0.000
RADIO-01.02.012_U10251_39.08.40922
OS-
eMMC-boot 1024mb
Mar 24 2015,22:41:26.0
my phone's CID:VODAP001
UK HTC 510
STOCK RUU PLEASE!!!!
Click to expand...
Click to collapse
Please see my thread i just posted a link
htc desire 510 uk
hi i tried to a custom rom on to my phone with no success lol I now have the problem of I didn't make a backup of stock rom I cant get into recovery mode it just reboots I did mange to get all details off of fastboot though if it helps
version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 01.02.012_U10251_39.08.40922
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 1.51.401.2
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: CC52NY402285
(bootloader) imei: 353450065229684
(bootloader) imei2: Not Support
(bootloader) meid: 00000000000000
(bootloader) product: a11_ul
(bootloader) platform: hTCBmsm8916
(bootloader) modelid: 0PCV20000
(bootloader) cidnum: HTC__001
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: fa2e25f8
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
(bootloader) mfg-name: 1001
any help would be great
psychoticmunro said:
hi i tried to a custom rom on to my phone with no success lol I now have the problem of I didn't make a backup of stock rom I cant get into recovery mode it just reboots I did mange to get all details off of fastboot though if it helps
version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 01.02.012_U10251_39.08.40922
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 1.51.401.2
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: CC52NY402285
(bootloader) imei: 353450065229684
(bootloader) imei2: Not Support
(bootloader) meid: 00000000000000
(bootloader) product: a11_ul
(bootloader) platform: hTCBmsm8916
(bootloader) modelid: 0PCV20000
(bootloader) cidnum: HTC__001
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: fa2e25f8
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
(bootloader) mfg-name: 1001
any help would be great
Click to expand...
Click to collapse
Hello, i have a stock RUU including all the magical bloatware for the 64bit EE if needed
ruu
LarryLightning said:
Hello, i have a stock RUU including all the magical bloatware for the 64bit EE if needed
Click to expand...
Click to collapse
i sent you a pm with email to send ruu if thats easier mate
psychoticmunro said:
i sent you a pm with email to send ruu if thats easier mate
Click to expand...
Click to collapse
Just remember you're going to have to lock your bootloader and flash the original stock recovery first before you can run any RUU... You need to first flash the stock recovery (so ask if he has one) and then lock the bootloader 2nd and then run the RUU from a PC.
htc
MrMike2182 said:
Just remember you're going to have to lock your bootloader and flash the original stock recovery first before you can run any RUU... You need to first flash the stock recovery (so ask if he has one) and then lock the bootloader 2nd and then run the RUU from a PC.
Click to expand...
Click to collapse
thank you all for your help could not have done it without yous thanks again keep up the good work
Hi - Help with the same issue
LarryLightning said:
Please see my thread i just posted a link
Click to expand...
Click to collapse
Hi - I was wondering if you still have the ruu or the rom?
fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 01.02.012_U10251_39.08.40922
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main:
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno:
(bootloader) imei:
(bootloader) imei2: Not Support
(bootloader) meid: 00000000000000
(bootloader) product: a11_ul
(bootloader) platform: hTCBmsm8916
(bootloader) modelid: 0PCV20000
(bootloader) cidnum: HTC__001
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: fa2e25f8
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
(bootloader) mfg-name: 1001
all: Done!
finished. total time: 0.087s
Many thanks in advance - I have downloaded an RUU - But for the life of me, cant get the ROM.zip out - always says corrupt
Please share the file you have been using to sort your problem !!
psychoticmunro said:
i sent you a pm with email to send ruu if thats easier mate
Click to expand...
Click to collapse
Could u post a link? Tyvm
psychoticmunro said:
ruu
i sent you a pm with email to send ruu if thats easier mate
Click to expand...
Click to collapse
Do you still have this? Am in need of it please.

[Q] Help, no OS!

long story short- I got a HTC one M7 (sprint?) And i'm stuck in twrp!
Everything's wiped, no OS and its not rooted. The TWRP recovery pops up but i have no idea what to do.
I'm super stupid with phones so if someone can walk me through this it would be much appreciated.
Details;
+TAMPERED+
+UNLOCKED+
m7_WLS PVT SHIP S-ON RH
HBOOT-1.44.0000
RADIO-1.00.20.0626
OpenDSP-v31.120.274.0617
eMMC-boot
jul 5 2013,17:19:22:-1
TWRP is 2.5.0.0 ver.
Same Problem Here
Dear Sir
my phone stuck @HTC logo. not booting icant install new OS.
still S-On please help me to solve mobile software issue.
ready for the payment. if your solution success.
(bootloader) version: 0.5
(bootloader) version-bootloader: 1.61.0000
(bootloader) version-baseband: 4T.35.3218.16
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 7.19.401.51
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: SH3AVW904592
(bootloader) imei: 359405054090020
(bootloader) meid: 00000000000000
(bootloader) product: m7_ul
(bootloader) platform: HBOOT-8064
(bootloader) modelid: PN0710000
(bootloader) cidnum: HTC__001
(bootloader) battery-status: good
(bootloader) battery-voltage: 3952mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: dirty-0e2a13e5
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
@poruke from twrp reboot into hboot and enter fastboot mode, then proceed to flashing a stock. You may then flash a sprint custom rom if you so choose @1191 Your solution is simple just boot into hboot and enter stock ecovery, then factory reset your phone fromt there Happened many times for me. Easy fix.

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