[Q] Moto g got locked to an international simcard - G 2014 Q&A, Help & Troubleshooting

So the weirdest thing happened to me. I bought my moto g on amazon, unlocked, global mode and i was using it in my country with no issues. So i took a vacation to the United States (Im from dominican republic) and bought an international simcard (lycamobile) wich works in many countries, and in the US it uses the tmobile network bands. The phone detected the sim and it was all good. Then i came back from my vacation and thats where it all started. When i inserted my local simcard, the phone did not grab signal at all, saying that it cannot connect to the carrier. Tried manual carrier lookout, automatic, wipe cache, factory reset, apn settings, but nothing seems to work. Went to my local carrier, and they told me that the phone might have locked it self to the international carrier. Talked to motorola and the international carrier, and they both told me that this is uncommon, that it shouldnt happened. now im using my simcard on another phone just to receive and make calls. If anyone has a clue, please let me know.
Thanks.

For me it's crazy never heard of that I've had two unlocked phones always changing sim when y travel to other countries never happened already in my old s4mini used a lycanmobile sim in Miami and claro in Dominican everything was flawless

Your carrier should be able to unlock the Sim or replace the Sim.
Sent from my GT-P5210 using Tapatalk

josesoto14 said:
So the weirdest thing happened to me. I bought my moto g on amazon, unlocked, global mode and i was using it in my country with no issues. So i took a vacation to the United States (Im from dominican republic) and bought an international simcard (lycamobile) wich works in many countries, and in the US it uses the tmobile network bands. The phone detected the sim and it was all good. Then i came back from my vacation and thats where it all started. When i inserted my local simcard, the phone did not grab signal at all, saying that it cannot connect to the carrier. Tried manual carrier lookout, automatic, wipe cache, factory reset, apn settings, but nothing seems to work. Went to my local carrier, and they told me that the phone might have locked it self to the international carrier. Talked to motorola and the international carrier, and they both told me that this is uncommon, that it shouldnt happened. now im using my simcard on another phone just to receive and make calls. If anyone has a clue, please let me know.
Thanks.
Click to expand...
Click to collapse
Or its blacklisted by operator.

robdevil said:
Or its blacklisted by operator.
Click to expand...
Click to collapse
Nah, i called and they checked, they dont register the phone.

Related

[Q] got a d3 today but issues about country

hi today my bro purchased a d3 which is not activated its a verizon one....so the seller told him that he can activate the phone from his verison sim and then ask them the unlock code to use it outside of usa...
so my bro is gona send me that phone to india so is it gona work or we screwd up lol...
or is there any possible way to make phone work phone is stil in usa and now what shold be done ?hope it works in india
What GSM frequencies does your carrier use? I think the only restrictions on GSM are US carriers/
Sent from my DROID3 using XDA App
freq
GSM 900 5 carriers
GSM 900/1800 these i found from google.. here i phone 4 works
and the bands of i phone 4 and d3 are nearly similar i think
i phone 4 -GSM/EDGE 850/900/1800/1900 UMTS/HSDPA/HSUPA 850/900/1900/2100
d3-GSM 850/900/1800/1900 (Quadband) HSDPA 850/1900/2100
i hope it works...
and one more thing the phone which my bro has is still inactive the seller told tat he called up verizon and took unlock code and inserted it in phone but m not sure he did ....becoz if he did then how is phone still unactivated so m kinda so confsued...hope some one explains me...
I'm going to assume you are not in the U.S. due to your English. If your local carrier has provided you a SIM card, just plug it in the Droid 3 and see if it works.
If the phone is locked for foreign carrier and requires an unlock by Verizon, then you're screwed because you won't be able to call Verizon to unlock it for you (being that you're not in U.S. and not a Verizon customer).
As for calling Verizon to activate the phone, that's for Verizon customers in the U.S.
...
i dont have the phone yet my bro will receive in two days.and then he will send me. so how can he check weather its unlocked or not?...the seller told us tat he have put up the unlock code and even has given the unlock code...
but i doubt becoz the phone is not yet activated...the phone is still in shipping my bro will receive it in 2-3 days....
so my questions are
1)what sim card should he use to check there in usa
2)the phone is not activated so is it necessary that my brother activate that phone with his number? or without activation can a phone be used with a gsm service sim card.....
3) and i am confused can a phone be unlocked without phone being activated?
aman321 said:
i dont have the phone yet my bro will receive in two days.and then he will send me. so how can he check weather its unlocked or not?...the seller told us tat he have put up the unlock code and even has given the unlock code...
but i doubt becoz the phone is not yet activated...the phone is still in shipping my bro will receive it in 2-3 days....
so my questions are
1)what sim card should he use to check there in usa
2)the phone is not activated so is it necessary that my brother activate that phone with his number? or without activation can a phone be used with a gsm service sim card.....
3) and i am confused can a phone be unlocked without phone being activated?
Click to expand...
Click to collapse
1) Phone will not work on GSM in USA no matter what SIM card you put in. Your brother must really try to unlock it before he sends it over to you since some cannot be unlocked without Verizon providing the code and you may be stuck with a non-unlockable phone (useless). Get your brother purchase unlock code online and try it (by inserting any non-Verizon sim card inside). If phone unlocks you are good to go. If code doesn't work, he either needs to have it activated on a non-new postpaid account that has been in good standing for at least 60 days and request Verizon to provide the unlock code, or to return the phone and try another one.
2) no activation is needed if you are going to use the phone on GSM outside USA
3) phone can be unlocked without being activated with Verizon, but this might be a tough thing to do since Verizon altered intentionally unlock code of some of the handsets.
aman321 said:
1)what sim card should he use to check there in usa
Click to expand...
Click to collapse
He should use an international SIM card to check.
aman321 said:
2)the phone is not activated so is it necessary that my brother activate that phone with his number? or without activation can a phone be used with a gsm service sim card.....
Click to expand...
Click to collapse
I can't tell you if activation is needed. I've had an iPhone 4S (Verizon) unlocked, but it was already activated when I proceeded. Verizon did require me to tell them the phone number for the phone I wanted to unlock, so it might have to be activated.
aman321 said:
3) and i am confused can a phone be unlocked without phone being activated?
Click to expand...
Click to collapse
This seems to be same question as #2.
I called Verizon and told them I wanted to unlock my wife's iPhone 4S for use in Taiwan. They forwarded me to the global department, and the rep told me to hold on the line while he unlocks the phone.
After he said it was unlocked, I tried my wife's sister's international SIM card in the phone. The phone didn't ask for an unlock code, but the SIM card did, since the sister had set a code. She knew the code though, and after putting it in, the SIM was accepted. We won't know if it's for sure working until she brings the phone to Taiwan, but it appears to be working.
pic
this is snap shot of cell
aman321 said:
this is snap shot of cell
Click to expand...
Click to collapse
I think that goes away if you put in a SIM card.
..
u mean any simcard ? this is picture the seller showed us..i can see some tower points in there
ok the phone was deliverd four days back my bro put a non verison sim card and the phone was normal it cud just call emergecny calls and no unlock or subsidy code was asked during insertion of a non verison sim (atnt and t mob)...so just for confirmation is the phone unlocked?
aman321 said:
ok the phone was deliverd four days back my bro put a non verison sim card and the phone was normal it cud just call emergecny calls and no unlock or subsidy code was asked during insertion of a non verison sim (atnt and t mob)...so just for confirmation is the phone unlocked?
Click to expand...
Click to collapse
I would say - yes, it is unlocked.
Sent from my HTC Vision using Tapatalk
..
the phone was not put in to gsm mode from settings just the simcards where inserted and no code or any thing was asked...
well finally phone is here with me in india and working yay....so the thing was i just had to put the mobile network to a gms from cdma and it works..thx every one for helping me out ... hope this post helps others wanting to have outside usa..

[Q] Galaxy Note 3 - Region Lock Question

I know this is the AT&T thread, so I apologize. I got my Note 3 while in Germany, last month. It is still factory sealed in the box and is carrier unlocked.
I have done all kinds of reading about the region lock. I have access to a SIM that has been activated in Germany. If I were in Germany with the phone, I would simply put the SIM in the phone, use the phone for five minutes of talk, and the phone would be forever unlocked.
My question is, what if I am in the U.S. when I power on the phone for the very first time out of the box?
Although the SIM is already activated on a German cell provider, the phone will be roaming since I am in the U.S. Will the region unlock procedure still allow me to use the phone for five minutes and be permanently unlocked? Or, does the procedure of using the phone for five minutes with a German SIM also have to be accomplished while the phone is in its home region?
In other words, the SIM will be from the same region that the phone is from, but the initial power on and use will be outside of the region. Will it matter? Does the phone/SIM need to latch onto a carrier from its own region?
Thank you!
JOFTAA said:
I know this is the AT&T thread, so I apologize. I got my Note 3 while in Germany, last month. It is still factory sealed in the box and is carrier unlocked.
I have done all kinds of reading about the region lock. I have access to a SIM that has been activated in Germany. If I were in Germany with the phone, I would simply put the SIM in the phone, use the phone for five minutes of talk, and the phone would be forever unlocked.
My question is, what if I am in the U.S. when I power on the phone for the very first time out of the box?
Although the SIM is already activated on a German cell provider, the phone will be roaming since I am in the U.S. Will the region unlock procedure still allow me to use the phone for five minutes and be permanently unlocked? Or, does the procedure of using the phone for five minutes with a German SIM also have to be accomplished while the phone is in its home region?
In other words, the SIM will be from the same region that the phone is from, but the initial power on and use will be outside of the region. Will it matter? Does the phone/SIM need to latch onto a carrier from its own region?
Thank you!
Click to expand...
Click to collapse
You just need to activate with that SIM card.
Agent said:
You just need to activate with that SIM card.
Click to expand...
Click to collapse
Thank you, very much. So you are under the impression that it won't matter that I will be roaming and hitting a cell tower in the U.S.
I plan on giving this a try on Sunday (22nd), so unless I hear otherwise from anyone, I'll be reporting back with results at that time.
Thanks, again!
JOFTAA said:
Thank you, very much. So you are under the impression that it won't matter that I will be roaming and hitting a cell tower in the U.S.
I plan on giving this a try on Sunday (22nd), so unless I hear otherwise from anyone, I'll be reporting back with results at that time.
Thanks, again!
Click to expand...
Click to collapse
I know it will work I have a client that was in the exact same boat you are in and I watched him do it. Let us know how it turns out for you.
Sent from my SAMSUNG-SGH-I467 using Tapatalk 4
Agent said:
I know it will work I have a client that was in the exact same boat you are in and I watched him do it. Let us know how it turns out for you.
Sent from my SAMSUNG-SGH-I467 using Tapatalk 4
Click to expand...
Click to collapse
Awesome! Thank you very much for your answer. I will post back on Sunday after I see the look on my son's eyes. :good:
Slight delay. I got a SIM from Italy to use, but the provider forgot to give me the PIN. I will get it, tomorrow.
Ok... I have the answer for anyone who is interested.
I got a SIM from an Italian cellular company. I got the SIM from a place called CellularAbroad.com. I inserted the SIM into the Note 3, powered on the phone and used my Google Voice account to call the Note 3 and used the phone for a five minute phone call. Upon completion of that call, I removed the Italian SIM, inserted my U.S. T-Mobile SIM, and the phone works just fine.
The key is to use a SIM from the region the phone was intended to be used in. This has to be the FIRST SIM the phone sees. If you use a SIM that is not from one of the EEA countries, your phone will lock. This assumes you bought your phone in Europe.
Countries in the European Economic Area (EEA):
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania , Slovakia, Slovenia, Spain, Sweden, UK, Switzerland, Croatia

[Q] Moto X Global unlock help.

Hey all.
I ordered a moto X about 2 weeks ago, i got the unlocked Tmobile version that was on sale for 350$
anyway i live abroad and i was sure that i would be able to use the phone here (like the moto G) but i cant, it seems that the phone is ONLY unlocked for US carriers.
So my questions are:
1) is there an easy way for me to unlock it Globally for free? (Tmobile said they can do it but only from a store in the US).
2) I saw people can buy unlock codes, but my phone does not show that it is unlocked so i'm not sure if that will work..?
Any help would be very appreciated!
Tevie.
If you have the tmobile version then the phone is already sim/provider unlocked.
Which phone exactly did you get and what specific problem are you having?
Steve-x said:
If you have the tmobile version then the phone is already sim/provider unlocked.
Which phone exactly did you get and what specific problem are you having?
Click to expand...
Click to collapse
I got the moto x from moto maker (picked the unlocked T-Mobile version)
The problem is that its not unlocked for Sim abroad, only in the U.S . I wanted to know how I can get it to work with a Sim not from the U.S
TMO version is supposed to be unlocked for any carrier. How do you know that it is not the case? Did you try to put non-US SIM card and it failed?
Tevie said:
I got the moto x from moto maker (picked the unlocked T-Mobile version)
The problem is that its not unlocked for Sim abroad, only in the U.S . I wanted to know how I can get it to work with a Sim not from the U.S
Click to expand...
Click to collapse
I know my friend in Belgium who ordered it and its working fine with his Belgium Sim. Try to put the SIM in and see how it goes. It should work.
varun.gid said:
I know my friend in Belgium who ordered it and its working fine with his Belgium Sim. Try to put the SIM in and see how it goes. It should work.
Click to expand...
Click to collapse
Thanks for the replay's.
I did put a local Sim in the phone and it could not register to a local networked (the same Sim worked in a different phone )
Note that it found the local networks just can't log to them.
Note 2 . TM told me that its locked for use abroad ...
It is 100% unlocked, there is no partial lock on the phone. If the phone can't register with your provider there is a different problem not related to sim locking.
I'm using my T-Mobile X in the Caribbean all fine with no hiccups or issues. Maybe it needs the APN.
Sent from my Moto X
Moto X in Belgium
I bought the T-mobile version form Moto maker, and without a problem put a Base nano sim in it. Works fine. Strangely enough it shows 4G almost everywhere... Wonder if that is correct?
jan legein said:
I bought the T-mobile version form Moto maker, and without a problem put a Base nano sim in it. Works fine. Strangely enough it shows 4G almost everywhere... Wonder if that is correct?
Click to expand...
Click to collapse
Does it jsut show the 4G symbol or the 4G with the small LTE next to it? If you have HSPA service, you will see 4G.
4G it shows, which in Belgium is HSPA+
Sent from my XT1053 using Tapatalk

Should my HTC One work anywhere in the world?

I bought my One in the UK and, as far as I'm aware, it's locked to Three (the network I bought it from). Since I've come to China and South East Asia, I do not get any signal on my phone. My girlfriend who has an iPhone 3Gs and is also on Three gets signal (or she did before she cancelled her contract).
Should I get signal out here? I thought the phone would be able to work anywhere in the world in spite of where it was purchased. Anybody know anything about this? It's rooted and I have a custom ROM and custom firmware installed. Pretty sure I also updated the radio manually too, but I can't remember.
melted_cow said:
I bought my One in the UK and, as far as I'm aware, it's locked to Three (the network I bought it from). Since I've come to China and South East Asia, I do not get any signal on my phone. My girlfriend who has an iPhone 3Gs and is also on Three gets signal (or she did before she cancelled her contract).
Should I get signal out here? I thought the phone would be able to work anywhere in the world in spite of where it was purchased. Anybody know anything about this? It's rooted and I have a custom ROM and custom firmware installed. Pretty sure I also updated the radio manually too, but I can't remember.
Click to expand...
Click to collapse
Its not working because the phone is SIM-locked to Three network. You will have to SIM unlock the phone.
http://support.three.co.uk/SRVS/CGI..._cat=billing,varset_subcat=3772,Case=obj(4363)
Request an unlock code and continue the process. Then, your SIM will be unlocked and you will be able to use it anywhere
raghav kapur said:
Its not working because the phone is SIM-locked to Three network. You will have to SIM unlock the phone.
http://support.three.co.uk/SRVS/CGI..._cat=billing,varset_subcat=3772,Case=obj(4363)
Request an unlock code and continue the process. Then, your SIM will be unlocked and you will be able to use it anywhere
Click to expand...
Click to collapse
Huh, I thought that would only happen if I tried to put a non-Three SIM in the phone. Thanks, man
If you have your UK SIM in there, maybe you need to activate roaming on the network. But you know what they're like, you can only do that whilst in the UK.
Get an unlock code from eBay or a website and buy a local SIM, it'll save you money in days or even hours given the stupendous price of data roaming.

Network unlock?

Hi all. My friend got a new P20 Pro, which he though was network unlocked but it isn't. Is it possible to unlock? Do the many unlock sites work with this phone? Any recommendations if so? Thanks!
I am also looking for a solution as I am due to travel to asia next month. Mine is locked to EE. I can carry two phones but I really wanna avoid this for safety reasons and also because when holidaying i'm always carrying other valuables like passports, cash, external battery bank, sunglasses etc etc.
subhani said:
I am also looking for a solution as I am due to travel to asia next month. Mine is locked to EE. I can carry two phones but I really wanna avoid this for safety reasons and also because when holidaying i'm always carrying other valuables like passports, cash, external battery bank, sunglasses etc etc.
Click to expand...
Click to collapse
A network lock does not mean it cannot be used in another country, you can still travel else where and use the phone with locked network, well it's actually called SIM Lock not network lock, when SIM is locked it means it only accepts 1 provider to be used on the phone. But when you travel it can still borrow other networks systems so you will still be able to call and send sms and such as you can do now.
So let's say you live in UK and got provider called three and it's locked to three, then when you travel to asia it will automaticly borrow one of their network somehow but it will etc say three (vodafone) on the phone, that means it is borrowing network through vodafone in asia but billing will go via three and not vodafone. since vodafone will bill three and then three will bill you for the sms, calls and such.
Answer to OP: easiest way is to go to provider where your bought the phone from and have them unlocking your SIM lock on the phone. But it would cost you money for it thought. But be aware, if your phone is under a subscription deal then provider will reject the SIM unlock. Since they don't want you to try use another provider or try cancel current one while you got phone from them cheaper under a subscription. So this is why SIM lock is set on the phone to avoid this. But you can still use other networks called roaming with same SIM card, like i explained further up how it will go when you travel.
Jake.S said:
A network lock does not mean it cannot be used in another country, you can still travel else where and use the phone with locked network, well it's actually called SIM Lock not network lock, when SIM is locked it means it only accepts 1 provider to be used on the phone. But when you travel it can still borrow other networks systems so you will still be able to call and send sms and such as you can do now.
So let's say you live in UK and got provider called three and it's locked to three, then when you travel to asia it will automaticly borrow one of their network somehow but it will etc say three (vodafone) on the phone, that means it is borrowing network through vodafone in asia but billing will go via three and not vodafone. since vodafone will bill three and then three will bill you for the sms, calls and such.
Click to expand...
Click to collapse
Thanks for the reply, Jake. I was hoping to use a local sim on my holiday in Asia and then to Egypt... as data is a LOT cheaper using a local sim instead of roaming on my UK EE sim. If it is network locked, it would mean I cannot use a local sim abroad, correct?
subhani said:
Thanks for the reply, Jake. I was hoping to use a local sim on my holiday in Asia and then to Egypt... as data is a LOT cheaper using a local sim instead of roaming on my UK EE sim. If it is network locked, it would mean I cannot use a local sim abroad, correct?
Click to expand...
Click to collapse
never heard of something called network locked, but i have heard of sim lock. sim lock is diffirent to network lock, it means you can only use carrier you got phone off. But it will still use function called roaming what so ever when you travel to be able to connect to your carrier through other carriers systems.
So try asking your provider again is it network lock or sim lock. They could of meant sim lock and not network lock. If they say this then you are good to go and can use your SIM card anywhere, but then it will show on phone something like Three (Other operators name) since it will automaticly borrow through another carriers system. But you will be charged via your local carrier for the calls, internet use and so on.
So as stated, mine was locked to EE and they wouldn't unlock it.
I used https://www.unlockunit.com and got some unlock codes in less than 24hrs. My o2 card now works!
I assume now it's sim unlocked, that any card from any country would work. But that's a guess on my part.
Sent from my Pixel 2 XL using Tapatalk
rendez2k said:
So as stated, mine was locked to EE and they wouldn't unlock it.
I used https://www.unlockunit.com and got some unlock codes in less than 24hrs. My o2 card now works!
I assume now it's sim unlocked, that any card from any country would work. But that's a guess on my part.
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
This is very exciting! Your EE locked P20 Pro got unlocked using a code from that website? Now you can use an o2 sim in it?
Please confirm.
Yup! That's what happened. Basically, a friend purchased the P20 from a third party site (ie, not EE) with the intent to sell it (to me in the end). He assumed it was unlocked, which it wasn't on arrival. EE wouldn't unlock it until 6 months in.
I put the details into that site and honestly expected nothing. Less than 24hrs later I got a bunch of unlock codes, first one worked. Very happy
subhani said:
This is very exciting! Your EE locked P20 Pro got unlocked using a code from that website? Now you can use an o2 sim in it?
Please confirm.
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk
they even don't have mate 20 pro on list just mate 20 lite.
So it's impossible to take out simlock with this fake site
Network / SIM lock, same thing.
Basically you just want to use another SIM than was originally intended, for travelling purposes or for if the phones sold and the buyer wants to use another SIM.
There are a tonne of services on the high street and online, eBay etc who can do this.
Should be quite cheap.
EE will provide it for £20 so long as the phones over 6 months old. Least that's what it used to be.
They can do it for free but you'd have to sweet talk them.
It's your right to have it unlocked, mobile networks shouldn't be able to lock them down, certain shops like carphone warehouse offer unlocked phones so I'd recommend buying from them in the future.
OEM's also offer the device unlocked.

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