Nexus 6 Verizon Wife and I phones no data while on a call. - Nexus 6 Q&A, Help & Troubleshooting

As the title states my wife and I can't use voice and data simultaneously. We just got the phones a few days ago directly from Verizon. After extensive research I have found I guess HD calling has to be enabled on our plan for simultaneously data and voice to work. I have enabled this and double checked to make sure it's active, tried various stock and custom roms and to no avail everytime we make a call we lose Internet. I have an email out to a contact of mine at Verizon but does anyone else have any suggestions? Thank you.

DreamFX said:
As the title states my wife and I can't use voice and data simultaneously. We just got the phones a few days ago directly from Verizon. After extensive research I have found I guess HD calling has to be enabled on our plan for simultaneously data and voice to work. I have enabled this and double checked to make sure it's active, tried various stock and custom roms and to no avail everytime we make a call we lose Internet. I have an email out to a contact of mine at Verizon but does anyone else have any suggestions? Thank you.
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Click to collapse
You may find a solution here > http://forum.xda-developers.com/nexus-6/general/verizon-volte-problem-solution-t3052877

cam30era said:
You may find a solution here > http://forum.xda-developers.com/nexus-6/general/verizon-volte-problem-solution-t3052877
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Click to collapse
None of these suggestions worked for me. Still lose lte on my wife's and I's phone when a call is made. Running latest bootloader, tried newest radio, enabled HD calling on our account, reset radio. At a loss.

Related

Can't Use Data While On a Call

I seem to be having issues using Data when I'm on a call. I'm on T-mobile in San Francisco running 2.2.1. Does anyone else have this problem or know how to remedy this?
Contrary to T-Mobile's position that I can do data while on a call, I typically have the same issue as you. I've only been able to get online a few times while on a call. Usually there's no data connection available.
Sent from my Nexus One using XDA App
You can only use data during a call when you see the little 3g symbol at the top near your signal bars. If it shows E, then you can't.
I am not sure if the problem has anything to do with being on T-Mobile. I'm in India & I have observed that on all versions of android, there seems to be a problem in following cases :-
1. Making a call while an sms is being sent out. Try it, and your sms would be returned undelivered & call would not get through. You'll have to reboot the phone to make it work again.
2. Try making a call while data transfer is on. It fails.
3. If some one calls you while data transfer is on, he gets a busy tone.
I started off on my Nexus One with 2.1 & I'm currently on 2.2. My friend who owns a galaxy s and is on 2.1 also has the same problems.
None of these problems existed on my nokia e90.
seventyfivein said:
I am not sure if the problem has anything to do with being on T-Mobile. I'm in India & I have observed that on all versions of android, there seems to be a problem in following cases :-
1. Making a call while an sms is being sent out. Try it, and your sms would be returned undelivered & call would not get through. You'll have to reboot the phone to make it work again.
2. Try making a call while data transfer is on. It fails.
3. If some one calls you while data transfer is on, he gets a busy tone.
I started off on my Nexus One with 2.1 & I'm currently on 2.2. My friend who owns a galaxy s and is on 2.1 also has the same problems.
None of these problems existed on my nokia e90.
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Click to collapse
1. Never tried, but happened to receive calls with SMS being sent. Worked.
2. Works fine.
3. Works fine. Moreover, I happen to use a lot of tethering, and tether for hours while talking on the phone - calling people and getting calls.
I guess it's your carrier to blame, not the OS and not the phone(s).
To the OP: as everyone said and will say in this thread, watch for your connection. Having 3G signal is a requirement.
chronopc said:
I seem to be having issues using Data when I'm on a call. I'm on T-mobile in San Francisco running 2.2.1. Does anyone else have this problem or know how to remedy this?
Click to expand...
Click to collapse
You must be in a 3G area for simultaneous voice and data.
seventyfivein said:
I am not sure if the problem has anything to do with being on T-Mobile. I'm in India & I have observed that on all versions of android, there seems to be a problem in following cases :-
1. Making a call while an sms is being sent out. Try it, and your sms would be returned undelivered & call would not get through. You'll have to reboot the phone to make it work again.
2. Try making a call while data transfer is on. It fails.
3. If some one calls you while data transfer is on, he gets a busy tone.
I started off on my Nexus One with 2.1 & I'm currently on 2.2. My friend who owns a galaxy s and is on 2.1 also has the same problems.
None of these problems existed on my nokia e90.
Click to expand...
Click to collapse
i dont get those errors, and i've specifically tested making a call while transferring data, and many combinations of that.
i have never, though, tried the sms send and call test. i'll have to try that out.
anyway, the nexus one can use data during a phone call on the 3G network. if you are connected to EDGE then it will not work and the data will pause.
My phone does show a 3G signal and I still can't do it. I know that T-Mobile throttle the speed. Do you think it has to do with throttling?
chronopc said:
My phone does show a 3G signal and I still can't do it. I know that T-Mobile throttle the speed. Do you think it has to do with throttling?
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it must be some isolated case with your spcific sim card or something. when connected to 3g you absolutely should be getting simultaneous voice and data, its very well know. not sure what else you could do.
This is weird. Ive always been able to get simultaneous voice and data. Never had a problem.

verizon voice mail nightmare

im running chroma and want visual voice mail, so I called Verizon and disabled vvm and put on basic, tried setting up google voice no go. figured I had to have vvm turned on so I turned it back on, still didn't work. for the sake of time I disabled vvm again and put it to basic, now im getting the gargled text messages and voice mail notifications idk if itll turn off on its own? maybe it has to process in their system because so many changes?? if I wanted VVM google voice to work is there any easy instructions and should it be set to basic?? it kept saying in setup my account isn't supported when I had it set to google voice.
imablackhat said:
im running chroma and want visual voice mail, so I called Verizon and disabled vvm and put on basic, tried setting up google voice no go. figured I had to have vvm turned on so I turned it back on, still didn't work. for the sake of time I disabled vvm again and put it to basic, now im getting the gargled text messages and voice mail notifications idk if itll turn off on its own? maybe it has to process in their system because so many changes?? if I wanted VVM google voice to work is there any easy instructions and should it be set to basic?? it kept saying in setup my account isn't supported when I had it set to google voice.
Click to expand...
Click to collapse
First, for your issue, from what I've read VVM doesn't play nice with ROM's, need to be stock. I hope I'm incorrect, others likely will chime in ...
I've got the opposite issue, stock N6, not rooted or unlocked yet, and it prompts me to install the VVM app for any VM's I get (bought from VZW), I do not want VVM, and VVM is NOT enabled on my account, never has been.
How might I get my N6 VM notifications to act like I expect, and not an ad for VVM?
i know you can uninstall the Verizon vvm and call them and have it set to basic, I did on my stock phone. but now I want a rom and vvm.
imablackhat said:
i know you can uninstall the Verizon vvm and call them and have it set to basic, I did on my stock phone. but now I want a rom and vvm.
Click to expand...
Click to collapse
You can't use Verizon VVM on anything but stock. No matter how much you want it.
RW-1 said:
I've got the opposite issue, stock N6, not rooted or unlocked yet, and it prompts me to install the VVM app for any VM's I get (bought from VZW), I do not want VVM, and VVM is NOT enabled on my account, never has been.
How might I get my N6 VM notifications to act like I expect, and not an ad for VVM?
Click to expand...
Click to collapse
Turn off enhanced LTE on the phone. On your Verizon account disable HD voice and switch to basic voice mail. Obviously you will lose VoLTE but that's the only way to get regular basic voicemail.
stevexyz0 said:
Turn off enhanced LTE on the phone. On your Verizon account disable HD voice and switch to basic voice mail. Obviously you will lose VoLTE but that's the only way to get regular basic voicemail.
Click to expand...
Click to collapse
I hate to say I don't know how to turn off enhanced LTE on the N6, however, as far as the account goes, I don't have HD voice turned on, nor VoLTE, which is why this is so annoying.
I was on regular basic Voicemail, until I switched to the N6 as an edge upgrade, and hadn't done anything other than have it activated on my line.
RW-1 said:
I hate to say I don't know how to turn off enhanced LTE on the N6, however, as far as the account goes, I don't have HD voice turned on, nor VoLTE, which is why this is so annoying.
I was on regular basic Voicemail, until I switched to the N6 as an edge upgrade, and hadn't done anything other than have it activated on my line.
Click to expand...
Click to collapse
You sure it's not set on your account? They probably set it automatically when you activated the new phone. They were calling it advanced calling 1.0 at one point. On the phone go to settings, More, and then cellular networks. If you don't see enhanced LTE there its because it's off on your account and the phone setting doesn't matter.
IMHO I would never give up VoLTE to get basic voicemail but to each his own.
It's also possible something changed in 5.1 but I thought the plain VM indicator worked briefly for me after the 5.0.1 to 5.1 upgrade before I turned VoLTE on.
stevexyz0 said:
You sure it's not set on your account? They probably set it automatically when you activated the new phone. They were calling it advanced calling 1.0 at one point. On the phone go to settings, More, and then cellular networks. If you don't see enhanced LTE there its because it's off on your account and the phone setting doesn't matter.
IMHO I would never give up VoLTE to get basic voicemail but to each his own.
It's also possible something changed in 5.1 but I thought the plain VM indicator worked briefly for me after the 5.0.1 to 5.1 upgrade before I turned VoLTE on.
Click to expand...
Click to collapse
Nope, not there, never had advanced calling turned on, I had thought about it for both my wife and I, as she has a GS5, but left it for now settling into the N6...
I wouldn't give up VoLTE either just for the VM, but I hadn't yet pulled the trigger on it yet ...
It's not a deal breaker for me, just annoying as all get out, triggers my OCD which all of us here have in regards to their device hehehe.
I suppose I could call a VZ rep and have them look at the account, but truthfully that always worries me whenever one of them are in there ...
If you have any other suggestions, I'm game to listen ...
RW-1 said:
Nope, not there, never had advanced calling turned on, I had thought about it for both my wife and I, as she has a GS5, but left it for now settling into the N6...
I wouldn't give up VoLTE either just for the VM, but I hadn't yet pulled the trigger on it yet ...
It's not a deal breaker for me, just annoying as all get out, triggers my OCD which all of us here have in regards to their device hehehe.
I suppose I could call a VZ rep and have them look at the account, but truthfully that always worries me whenever one of them are in there ...
If you have any other suggestions, I'm game to listen ...
Click to expand...
Click to collapse
If you don't have Advanced Calling turned on then you don't have HD Calling nor VoLTE, they are bundled together. Anyway, no further suggestions but good luck
Just to let you know I have my basic voice mail working and I have advanced calling 1.0 turned on and my HD Calling and VoLTE is working.
I had a lot of trouble with Verizon because they couldn't figure out how to turn the visual voice mail off right. took about 10 phone calls to tech support to get it right.
I was getting the gargled text messages and voice mail notifications just like you.
Don't give up just keep calling back till you get somebody who knows what they are doing!
I knew it wasn't the phone or the sim card, I swapped another sim from a different number and the voice mail worked on the nexus 6.
Good luck!
kae9797 said:
Just to let you know I have my basic voice mail working and I have advanced calling 1.0 turned on and my HD Calling and VoLTE is working.
I had a lot of trouble with Verizon because they couldn't figure out how to turn the visual voice mail off right. took about 10 phone calls to tech support to get it right.
I was getting the gargled text messages and voice mail notifications just like you.
Don't give up just keep calling back till you get somebody who knows what they are doing!
I knew it wasn't the phone or the sim card, I swapped another sim from a different number and the voice mail worked on the nexus 6.
Good luck!
Click to expand...
Click to collapse
Thanks to the both of you, I have yet to call them, but figure something is likely borked from the activation of the new phone, for as large as they are I've seen too many botched provisioning issues lately
Don't know when I'll get to it, but I appreciate the input!

VZW VoLTE Issues

When running a custom ROM on my Nexus 6, when making outgoing calls the caller ID shows Unknown. If I turn the HD Voice option off in Mobil Networks, it will show the caller ID. The software turns the HD voice back on every so often.
It is getting to be a PITA to turn it off all the time. Is there something I can do in Tasker or something else to keep it off or to have the caller ID's to show properly on HD Voice?
fireattack7 said:
When running a custom ROM on my Nexus 6, when making outgoing calls the caller ID shows Unknown. If I turn the HD Voice option off in Mobil Networks, it will show the caller ID. The software turns the HD voice back on every so often.
It is getting to be a PITA to turn it off all the time. Is there something I can do in Tasker or something else to keep it off or to have the caller ID's to show properly on HD Voice?
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Click to collapse
Never had this issue b4 but if you turn off HD voice on your account and on your phone, does it stay then?
mademan420 said:
Never had this issue b4 but if you turn off HD voice on your account and on your phone, does it stay then?
Click to expand...
Click to collapse
No, it won't let me make any calls. I get a "Server Error, Try Again Later" message when it is turned off on my account and the software turns it back on. If I turn if off in the ROM it will allow me to make calls. If the ROM is going to turn it back on and not let me make calls it is pointless either way.
fireattack7 said:
No, it won't let me make any calls. I get a "Server Error, Try Again Later" message when it is turned off on my account and the software turns it back on.
Click to expand...
Click to collapse
Which ROM/Radio are you running?
mademan420 said:
Which ROM/Radio are you running?
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Click to collapse
I am currently running the Unofficial Carbon ROM. I've also tried CM12.1 and have the same issue.
The only time HD voice will show caller ID's on outgoing calls is on the stock ROM.
fireattack7 said:
I am currently running the Unofficial Carbon ROM. I've also tried CM12.1 and have the same issue.
The only time HD voice will show caller ID's on outgoing calls is on the stock ROM.
Click to expand...
Click to collapse
That explains why i've never experienced this issue. So far, I've only run stock based ROMS. Have you tried Choma? Seems to be pretty popular and its AOSP based as well, i believe.
mademan420 said:
That explains why i've never experienced this issue. So far, I've only run stock based ROMS. Have you tried Choma? Seems to be pretty popular and its AOSP based as well, i believe.
Click to expand...
Click to collapse
I haven't.
How does it do with Xposed? There is a feature that I like about Carbon that isn't anywhere else except Gravity Box.
mademan420 said:
That explains why i've never experienced this issue. So far, I've only run stock based ROMS. Have you tried Choma? Seems to be pretty popular and its AOSP based as well, i believe.
Click to expand...
Click to collapse
I assume you don't have the issue with HD Voice on Chroma?
fireattack7 said:
I assume you don't have the issue with HD Voice on Chroma?
Click to expand...
Click to collapse
I havent personally tried it but i've read the thread alot.
http://forum.xda-developers.com/showpost.php?p=61435249&postcount=19893
I would like to say I have been struggling with this for over a month now on my Verizon Nexus 6 on Chroma or Pure Nexus ROM's. I have been so pissed I couldn't get it to work. I called Verizon multiple times to ensure everything in my account was correct, I made the fatal mistake of believing these idiots. I finally called and activated the service (VoLTE/Advanced Calling) through *611 myself and now all is good on any ROM.
droid_freak said:
I would like to say I have been struggling with this for over a month now on my Verizon Nexus 6 on Chroma or Pure Nexus ROM's. I have been so pissed I couldn't get it to work. I called Verizon multiple times to ensure everything in my account was correct, I made the fatal mistake of believing these idiots. I finally called and activated the service (VoLTE/Advanced Calling) through *611 myself and now all is good on any ROM.
Click to expand...
Click to collapse
Could have also gone to your account online and enabled it yourself under features.
Yeah. That takes all of 2 minutes, including logging in.

Bad Call Quality

I have been having issues on my S8 (regular stock image from Verizon) since they pushed out an update in January. So far the only way that Verizon has found to fix the issue is to turn off Advanced Calling. This is a crap work around because you then lose the ability to use data (can't use email, internet, calendar, etc). They gave me a new phone, swapped out the sim card, then I spent 1.5 hours on the phone with them trying to resolve it. Still having the issue. My wife is seeing it too. The guys at the verizon store are also seeing it, because as soon as you mention it, they turn off advanced calling. I love the phone otherwise. Is anyone else seeing this? Any fixes?
I had a lot of dropped or missed calls and turned it off. Since then no problems with missed or dropped calls.
It's basically that verizon hosed the advanced calling in the "security" update and we've got to turn it off until they fix it. I spent three hours today chatting with them. I get the Remote Call prompt. All related.
kyderr said:
It's basically that verizon hosed the advanced calling in the "security" update and we've got to turn it off until they fix it. I spent three hours today chatting with them. I get the Remote Call prompt. All related.
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Click to collapse
So just disable it on the phone? Can we still use wifi calling? Thanks

Question Verizon s8 plus tablet call and text

new to this forum. is there a way to enable this feature even it requires us to root or such?
xghostyxjokerx said:
new to this forum. is there a way to enable this feature even it requires us to root or such?
Click to expand...
Click to collapse
Did you try a Google search? I found this as the leading result.
The Tab S8+ does not have a cellular modem, and is therefore incapable of placing phone calls via a cell network. You can, however, use VoIP applications such as Google Voice, which works over WiFi.
V0latyle said:
Did you try a Google search? I found this as the leading result.
The Tab S8+ does not have a cellular modem, and is therefore incapable of placing phone calls via a cell network. You can, however, use VoIP applications such as Google Voice, which works over WiFi.
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Click to collapse
so a phone number is needed only for the data?
xghostyxjokerx said:
so a phone number is needed only for the data?
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Click to collapse
No...but a phone number is needed for some services such as SMS.
You can use any Internet connected device for Google Voice.
V0latyle said:
No...but a phone number is needed for some services such as SMS.
You can use any Internet connected device for Google Voice.
Click to expand...
Click to collapse
when i try to use the sms it wants me to link to my phone carrier? is this normal? i dont want to pair my phone
xghostyxjokerx said:
when i try to use the sms it wants me to link to my phone carrier? is this normal? i dont want to pair my phone
Click to expand...
Click to collapse
I think I was pretty clear - the Tab S8 cannot use SMS on its own, so to use SMS you must pair it with your phone.
If you don't want to do this, you can use a different messaging service, such as Google Messages
If you got it from Verizon, it does have a modem. But you have to use Verizon line. Like Verizon messages+ etc. The sms and call Iike none cellular tablets does not work on the Verizon tabs. They block it.

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