Hello,
I did a reboot and now I can't use my phone anymore. I see the Boot animation but after the Boot up, the screen just turns black. I receive notifications and active display is working, also I can start my camera with the twist but I can't take picture because the touchscreen does not respond. On active display or the power off pop up, the touchscreen is working. So I did a cache partition wipe but this hasn't fixed my problem. The strange thing is that after a couple of frustrated reboots, the Boot animation changed to the old animation with the spinning world. I want to reset the phone via recovery but first I need to backup my data. I have very important Data on my phone like whatsapp log or Photos and videos.. I can't connect my phone to the computer because I have a pin... How I can Backup my data and what caused the black screen?
If your bootloader is unlocked you can flash TWRP. TWRP has the ability to decrypt userdata if you have the password. I don't know if it can decrypt the moto x or not, because TWRP only officially support ASOP type encryption, if motorola uses a different technique for encryption it will say the password is wrong. If it works you can browse and backup files from TWRP recovery.
If it says the password is wrong or you don't have the bootloader unlocked, then you are SOL and have lost everything.
In either case doing a factory reset will hopefully fix your issue.
Sent from my XT1095
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
rupro327 said:
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
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Click to collapse
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
same issue today
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
AGISCI said:
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
Click to expand...
Click to collapse
I've waited about 30 minutes, in this time my phone just bootet into the recovery by his self. I've contacted Motorola and I'll send my device to repair.
It's a xt1092 with 5.1 RETDE.
I personally think that this issue is caused by the Boot animation update.
swankylaxplayer said:
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
Click to expand...
Click to collapse
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
JulesJam said:
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
Click to expand...
Click to collapse
Thank you! I don't know how I missed that! Back in business now.
nrsmsn said:
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
Click to expand...
Click to collapse
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
kunal_07 said:
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
Click to expand...
Click to collapse
Have you tried reflashing the system image from the bootloader?
is that possible without adb? If so, can you tell me how?
kunal_07 said:
is that possible without adb? If so, can you tell me how?
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Click to collapse
You still do everything through terminal. You have to cd to your folder that has adb and fastboot enclosed, usually platform-tools. Instead of starting each command with "adb", you'll start with "fastboot" and you'll be flashing these while your phone is at the fastboot screen.
The full image files are in the forums, and all the commands you'll need, in order, are posted in this thread earlier
I have found that some time the fastboot from Moto wouldn't recognize the phone. I, then, use the mfastboot-v2 found somewhere around this forum works great.
Me too faced this problem few days back. Only option left to do was factory reset.
Read below just to go through of what i faced:
( I had gone through bunch of articles for restoring my data but i had a pin lock because of which while connecting to pc it couldnt detect phone.
Other things i tried includes flashing lockscreen bypass zip via stock recovery. There i faced signature verification failed error because i had done it through stock recovery where it doent let u toggle signature verification on/off as in CWM. )
And for those who wants their data back , i found many articles of data recovery after factory reset. But it needed your device to be rooted. All you have to do is after factory reset dont make use of phone and after rooting you can recover your phone by software as EASEUS android recovey, Dr fone android recovery. Thats all .
I am too facing this issue as of last night,, I have the verizon version (complete stock, no root, locked bootloader) and I am not sure how to go about fixing this without losing all my data.. I tried wiping cache but it did nothing.. Can anyone provide some kind of troubleshoot guide please? It would be much appreciated.
A friend of mine is also having the same issue.
I tried the 5.0 image and it won't flash.
I'm locked and without root. Is it even possible to flash even the factory images? (And yes, I've tried to go to the Customer Portal for the Moto X and that isn't giving me anything)
Edit: Finally got it to flash the stock image. Didn't help. Factory reset fixed things.
Note: I had this problem and was able to fix it through a factory reset, but I had to do it through minimal adb and fastboot. The bootloader factory reset option didn't work.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Hi guys.
I have a moto X 1058 which I bought to someone about 3 months ago, it's an used phone so I can't rely on warranty.
I received the phone with Android 5.0, no root, bootloader locked, perfect conditions.
I installed Android 5.1 through an OTA update. Soon after the update, the phone began to boot suddenly every now and then with no apparent reason. Because of this I decided to downgrade to Kitkat 4.4.4 (The rom I downloaded is called: RETAIL-BR_4.4.4_KXA21.12-L1.26_52_cid12_CFC_1FF) (I am from Colombia and the firmware of the phone is from Brazil). I used RSD lite, unlocked the bootloader, USB debug, etc. However the installing took way too long so I booted the phone while it was still installing (If i didn't do this, the installing would have probably taken 8 hours or so, because the system.img file was too big to download to the phone which is why i guess it took RSD so long). Anyways, I don't know why this happened, I just decided to boot it and see what happened. It went in a boot loop. I no longer have access to the bootloader screen. After two boots I can press POWER+VOLUME UP to get access to the screen "Android system recovery". Where the only options are:
reboot system now (takes me to the boot loop again)
apply update from sdcard (does nothing really)
aply update from ADB (My pc won't recognize my device anymore, RSD litle doesn't recognize my device either, I tried with mfastboot manually but it says "waiting for device" and does nothing)
wipe data/factory reset (tried this option as well, but nothing)
wipe cache partition (nope).
What can I do? I think this means my phone is soft bricked. How can I fix this? How can I get the bootloader screen back? I can't even turn off my phone, it's stuck in this bootloop. The only thing i can do is to stay in the system recovery screen, but i don't know what to do next. I don't handle Android systems at all, everything I did was based on youtube tutorials, so I'm a little slow to understand the basic concepts. Can someone explain me?
Thank you very much.
You don't downgrade Motorola phones!
Sent from my iPad using Tapatalk
Is your device fixed now?
mlspot said:
Hi guys.
I have a moto X 1058 which I bought to someone about 3 months ago, it's an used phone so I can't rely on warranty.
I received the phone with Android 5.0, no root, bootloader locked, perfect conditions.
I installed Android 5.1 through an OTA update. Soon after the update, the phone began to boot suddenly every now and then with no apparent reason. Because of this I decided to downgrade to Kitkat 4.4.4 (The rom I downloaded is called: RETAIL-BR_4.4.4_KXA21.12-L1.26_52_cid12_CFC_1FF) (I am from Colombia and the firmware of the phone is from Brazil). I used RSD lite, unlocked the bootloader, USB debug, etc. However the installing took way too long so I booted the phone while it was still installing (If i didn't do this, the installing would have probably taken 8 hours or so, because the system.img file was too big to download to the phone which is why i guess it took RSD so long). Anyways, I don't know why this happened, I just decided to boot it and see what happened. It went in a boot loop. I no longer have access to the bootloader screen. After two boots I can press POWER+VOLUME UP to get access to the screen "Android system recovery". Where the only options are:
reboot system now (takes me to the boot loop again)
apply update from sdcard (does nothing really)
aply update from ADB (My pc won't recognize my device anymore, RSD litle doesn't recognize my device either, I tried with mfastboot manually but it says "waiting for device" and does nothing)
wipe data/factory reset (tried this option as well, but nothing)
wipe cache partition (nope).
What can I do? I think this means my phone is soft bricked. How can I fix this? How can I get the bootloader screen back? I can't even turn off my phone, it's stuck in this bootloop. The only thing i can do is to stay in the system recovery screen, but i don't know what to do next. I don't handle Android systems at all, everything I did was based on youtube tutorials, so I'm a little slow to understand the basic concepts. Can someone explain me?
Thank you very much.
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Click to collapse
Hi,
I've got XT1068, updated to 6.0 Marshmallow. In the past, I got it FDE (full disk encrypted).
Few days ago I unlocked my bootloader to gain root access on my phone using http://forum.xda-developers.com/moto-g-2014/general/simplified-modifying-boot-img-t3317605
everything went as expected, but by unlocking it wiped all userdata, so I wanted to re-encrypt the phone (and the external SD especially). But now, encryption fails, telling me "encryption fails, you have to reset your phone" each time I start the encryption, ending in a userdata-wipe.
So I thought about going back to stock fw.
After locking the bootloader and applying stock 6.0 FW, I tried again to encrypt the phone, but I am still unable to do so.
Can someone help me giving some suggestions, how I can fix that behavior and (mainly) how to get some errors/debug shown?
When selecting "encrypt now", the green android symbol with black background is shown for 5seconds, then the phone reboots, shows the bootscreen with the M, then it restarts again (after ~30minute) and shows after another 20seconds the message that something went wrong encrypting.
Ok it seems that I found out the problem in my case by myself.
Instead of using mfastboot.exe -w to delete the data and cache partition, I used recovery mode to delete userdata. I did it twice, since the first run, returns some errors.
After reset, I started the phone and got the fresh-install screen. I skipped mobile and wifi networking and did not entered google account details. Then I restarted the phone and waited for ~5minutes and tried to encrypt - everything works. Everytime I started encryption without waiting for some time it failed.
I hope I can save someone else some time, since factory reset takes ~15minutes each time you do it.
I have General Mobile 4G Android One device.
Here's the steps that caused this scenario.
-Upgraded it to 7.1.1, but had to factory reset because of some issues.
-Booted into recovery, selected Factory Reset
-During factory reset, I dropped the phone and battery is displaced
Now, I'm not able to boot the phone, it shows an Android with exclamation mark for a second and turns off the screen.
Tried to boot into recovery but no luck.
I can boot into bootloader, but it is locked and I cannot unlock because I didn't toggle "Allow Oem Unlock" in developer settings.
I tried to format cache and userdata commands, not allowed.
Is there any chance of making phone boot again?
Re
halloga said:
I have General Mobile 4G Android One device.
Here's the steps that caused this scenario.
-Upgraded it to 7.1.1, but had to factory reset because of some issues.
-Booted into recovery, selected Factory Reset
-During factory reset, I dropped the phone and battery is displaced
Now, I'm not able to boot the phone, it shows an Android with exclamation mark for a second and turns off the screen.
Tried to boot into recovery but no luck.
I can boot into bootloader, but it is locked and I cannot unlock because I didn't toggle "Allow Oem Unlock" in developer settings.
I tried to format cache and userdata commands, not allowed.
Is there any chance of making phone boot again?
Click to expand...
Click to collapse
Just flash the Stock Rom (6.0.1 or 7.0 or 7.1). Here you can find Stock Roms
http://forum.one-teams.com/Forum-Stock-Romlar-136
https://www.androidfilehost.com/?w=files&flid=80931
Hi guys. I have a Android One G1 and the problem is that it can't detect by my PC, already tried different pc but still it cant be detected it charges only.
Trying to give the mother in law my old N6. It was rooted / bootloader unlocked. First attempt was to factory reset from within the OS. That worked fine, until I rebooted... it wouldn't boot.
I then downloaded the Shamu factory images from Google's website (shamu-n6f27m-factory-bf5cce08) and ran the flash-all.bat script. Multiple errors showed up during the script... but I chalked it up to ADB looking for boot slots etc, whereas this one has none.
Phone booted fine. Installed apps, set up the phone, power cycled it and promptly entered a bootloop.
Ran flash.all again, phone booted fine. Flashed TWRP, booted into recovery, checked things out in there (didn't do anything but flash the TWRP) tried to reboot, phone bootloops.
Flashed TWRP, booted into Recovery, tried to erase system, etc.... multiple errors again. Booted into bootloader, ran Flash-all... phone boots. Installed some apps, rebooted phone and bootloop again.
Then I did something REALLY stupid, I locked the bootloader from ADB. Now I'm on the bootloader, but can't OEM unlock because it's asking me to boot into the OS and enable the ability from Developer options.
I've no idea why this phone is doing this - booting fine into the OS once and then getting into a bootloop every time thereafter.
If anyone can shed some light on this, I'd appreciate it. Also, how in the hell do I unlock the bootloader now that I've locked it and I can't boot into the OS or run the Flash-all.bat anymore since it's locked?
Is your recovery stock? If it is, sideload the last OTA from Google and that should get you back into Android so you can toggle the OEM Unlock button.
Thanks. I was getting the "no command" on Stock recovery. Finally fixed this freaking issue after multiple flashes and wipes and everything else I could think of. Finally got it sorted.
usafle said:
Thanks. I was getting the "no command" on Stock recovery. Finally fixed this freaking issue after multiple flashes and wipes and everything else I could think of. Finally got it sorted.
Click to expand...
Click to collapse
So did you finally figure out what it could have been that you were doing wrong?
Strephon Alkhalikoi said:
So did you finally figure out what it could have been that you were doing wrong?
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Click to collapse
No. I could only assume I had messed something up when I was using it back in the day and really hosed something up. System wouldn't wipe, cache wouldn't wipe, userdata wouldn't wipe in "fasboot" just kept getting "unable to find XXXX".
So multiple flashes into TWRP and bootloops trying to really REALLY wipe the device finally fixed it. I just kept erasing / wiping every partition I could find in Stock Recovery, TWRP, and with fastboot commands. Finally I got them all wiped/cleared and was able to flash the stock OS back on and have it 'stick'.