My Verizon Nexus 6 has never been rooted or had any sort of rom, it has always been stock. I just updated to 5.1.1. My Google Play Music app wouldn't work, so I rebooted my phone. Now it is in a bootloop, and gets to the Google logo, but the spinning dots don't show up. It eventually powers off and reboots after about 15 or 20 seconds and repeats the process. I have gone into the bootloader menu by holding the power button and volume down, and the options give:
Start gives google logo and goes into bootloop
Restart Bootloader puts me back into the bootloader, where I can choose more options
Recovery Mode gives google logo and goes into bootloop
Power Off turns phone off, turning it on puts it into bootloop
Factory (as in factory reset, I'm assuming) gives me the google logo and goes into bootloop. It does not perform a factory reset, it gets stuck before it even gets to that option.
Barcodes shoes the barcodes for imei and whatnot
BP Tools gives me google logo and goes into bootloop
QCOM gives me google logo and goes into bootloop
So what am I able to use to recover my phone? I mostly want to get my pictures and texts off. My pics are backed up on google, but not at original quality, so everything is compressed. I have some backups of texts, but there are some recent and important texts on it. Other than texts and original pics, everything is on the cloud, so that's fine. I'll be totally happy to get texts and pics and then factory reset, and I'll be satisfied to get just texts or my picture files and then factory, and I would accept just the use of my phone.
I have not unlocked the bootloader or rooted or put on custom ROMS, so I am not really familiar with that, but I suspect that there are software interfaces that should allow me to access the file system of my phone. Also, I'm not that familiar with android abbreviations, so please spell stuff out where possible.
Related
While installing Google play updates, including a Motorola update (I think it had already installed by the time this happened), it randomly rebooted. After rebooting, it would get through the boot animation, then to a blank screen. Doing a force reboot did not help, neither did Motorola's instructions for clearing the cache.
So I contacted Motorola via live chat, only to be told to call tier 2 support. Not wanting to actually talk to a person, I persevered. I'm pretty sure the phone was still on but may have been off for a while (can't remember if I force powered it off or it was stuck at the blank screen after booting, but this may be key in fixing it). I then press and held the power button (turning it on or force rebooting), and didn't let it go, holding it throughout the boot animation. After doing so, the "Upgrading android" screen appeared and I breathed a sigh of relief.
So there you go: what I did to fix it, and what you can try if the same problem happens to you.
Turns off after Verizon logo appears
xaos11 said:
While installing Google play updates, including a Motorola update (I think it had already installed by the time this happened), it randomly rebooted. After rebooting, it would get through the boot animation, then to a blank screen. Doing a force reboot did not help, neither did Motorola's instructions for clearing the cache.
So I contacted Motorola via live chat, only to be told to call tier 2 support. Not wanting to actually talk to a person, I persevered. I'm pretty sure the phone was still on but may have been off for a while (can't remember if I force powered it off or it was stuck at the blank screen after booting, but this may be key in fixing it). I then press and held the power button (turning it on or force rebooting), and didn't let it go, holding it throughout the boot animation. After doing so, the "Upgrading android" screen appeared and I breathed a sigh of relief.
So there you go: what I did to fix it, and what you can try if the same problem happens to you.
Click to expand...
Click to collapse
I have run into this problem with a few differences. I was using my phone looking at G+ and it just randomly shut off. I chatted Motorola support in which they told me to clear cache which did not work. I just tried your method and that also did not work.
Any other suggestions other than calling for level 2 support?
UPDATE: Just said to hell with it and did a factory reset. All is good now
When i press the power button the movil starts and its freeze in the white screen with the letters HTC and beats audio.
If i try to recover the mobile with power and volumen low the mobile stills freeze in the white screen
exactly the same issue, albeit I have more info
The phone turned itself off, rebooted into the white background and HTC logo and stayed there for countless hours (my fiancee didn't notice).
The only thing it can do is loading into bootloader (recovery doesn't work, same behavior except the fact that now logo animates and shows Beats Audio actually logo animates even when booting normally), I can see HBOOT, get into fastboot, OS X shows the phone while fastboot devices and everything. I just can't log into recovery to try and make backup. My girl has a precious app on a phone memory and its data there, it's definitely not on SD. I can't just factory reset...:/
The phone is absolutely stock, no root, locked bootloader, no S-OFF, stock recovery as well, no tampering with anything - I'm quite positive that it was the first time logging into bootloader how can I access the data now? I don't care about the system, I can factory reset immediately, I just need to access the app folder and its data.
Looking forward to your help.
EDIT: This is not a 7 vibration problem
My XT1092 powered down by itself at 4% yesterday, so I plugged it into a power bank and left it on its own for a while. At 24%, I tried to power it on, and the device boots, but gets stuck on the final image of the boot sequence for longer than usual, before booting into a black screen. From here, I can do some things, like Moto Display and Voice still work (I can get it as far as opening the camera, but anything else requires me to unlock my device, even tho I don't have a password), and notifications like WhatsApp and Gmail come in fine and can be seen, but the moment I swipe up from Display to unlock it, I can't do anything. Touchscreen is unresponsive in camera interface when launched, but volume to capture and screenshots work. Moto Gestures don't work, except double twist in camera interface to launch front camera. From a thread on reddit, this is apparently not the first time something like this has happened, but it's incredibly frustrating to get this. I've only had my Moto X for 3 months, since April, and in that time, I've had to factory reset it twice and send it in for repairs once due to a faulty power button. I've connected it to a PC in hopes of backing my stuff up, but while PC recognizes XT1092, it says there is nothing on the phone. Wiped the cache twice in an attempt to fix, and boot through fastboot, but once again, no luck. Running stock 5.1, unrooted, locked. Can access recovery menu, so whatever I can access from there is probably my best bet.
P.S. What does reboot to bootloader and view recovery logs mean?
Same thing here. Happened twice to me also. Not sure what causes it.
http://forum.xda-developers.com/moto-x-2014/help/boot-animation-phone-stuck-t3148085
KB Smoka said:
Same thing here. Happened twice to me also. Not sure what causes it.
http://forum.xda-developers.com/moto-x-2014/help/boot-animation-phone-stuck-t3148085
Click to expand...
Click to collapse
The new boot ipscreen doesn't appear on my device, but WhatsApp has warned me of date and time wrong, set to July 1, through Moto Display.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Hi all, forgive me if this has already been asked in some form.
My girlfriends Verizon Moto X lost battery one day while she was playing a game. After she charged and tried booting again, it just booted to a black screen. It still runs through the full boot animation. Weirdly enough, active display will still show her information (and can be interacted with until unlocked), and holding power will bring up a power menu for shutdown. The camera gesture also works to launch it, but you can't interact with anything at all. Safe mode provides the exact same issues.
She is running the latest 5.1 update and is fully stock. She also does not wish to root or flash a custom recovery.
I have tried to pull the data, which windows recognizes as a media device, but shows empty when clicked on. OSx immediately says that the storage can not be accessed over android file transfer. I plugged it in for ADB but ADB won't seem to find it when its turned on. It is recognized in fastboot though. I also wiped the cache via the stock recovery, but that didn't help.
I believe a factory reset will be the solution to the black screen, but she has a bunch of photos she would really like to save. Is there anyway for me to actually get them off of the phone? If she can get those, I can get it factory reset for her no problem.
Thanks for any advice!
The exact same thing has happened to my girlfriend's phone as well and I'm also looking for a solution to recover the data. Moto X (2014) Pure, 5.1
The device boots. The Motorola boot animation plays all the way through, the screen brightness dims slightly as normal, and then the Amber Alert from the previous night vibrates the phone several times and displays over a fully black background. There are no soft buttons and no status bar. The home screen appears not to have loaded (yet?)
Attempts to click "OK" to close the alert fail.
The phone is hot. It is working hard. Something stuck in a loop?
The power button will bring up the "Power Off" prompt with no issues. The animation plays smoothly and the phone can be powered off as normal. The phone is able to recognize touch input here.
Calling the phone while it's on will play a ringtone. It is receiving calls.
Plugging the phone into a computer will show up as an MTP device. However, there are no contents listed.
Sometimes, the phone will prompt that the "System" process is not responding and will ask to close it. This has no effect.
Booting into Safe Mode has no effect.
Clearing the application cache from recovery mode has no effect.
I have a CSE degree but absolutely no Android experience. Forensics on a NAND dump or something like that isn't out of the question, unless it's not possible. Hope you're able to get some help.
Edit: Some other threads with the same issue:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Update?
Hello,
I am having this issue as well.
Unfortunately I am unable to perform any form of factory reset, the bootloader also just brings me to the black screen and I am unable to use soft keys. The kicker for me is that I cannot connect to my PC with a working USB. I used to have that available and now no device is recognized.
I just want to say first thank you for taking the time to read my story and helping.
Phone gets stuck on boot logo.
Before the phone died i was laying a game and playing a youtube video in the background and was getting a call through facebook messenger.
Then game freezed or crashed then tried to soft reset which worked sorta then when it came back i saw the no sim notif up top the status bar and i can’t seem to turn on wifi and a system ui not working popped up i chose close instead wait. Can’t remember if I turned it off or if it turned itself off.
I can access the volume up+down+power bootloader and the recovery menu.
I don’t want to factory reset as i have no back up and I don’t know how to recover deleted data and I fear everything won’t be recovered.