[Q] HTC ONE crashes when turned off and power plugged in - One (M7) Q&A, Help & Troubleshooting

Hi all,
got another interesting one: Whenever I turn off my M7 and plug in the power cord, the little red light and the screen come on- but then then they stay that way. The screen doesn't turn off anymore like it usually does and the inidicator red stays red, the battery doesn't even seem to load. I have to do a hard reset to get it to boot again, otherwise it won't react.
It doesn't make a difference if the cord is already plugged in when turning it off or plugging it in afterwards. When the phone is on, everything works fine.
Any ideas?
I installed the latest KitKat ARHD last week, now I tried the GPE to see if that fixes it- but it's the same with both of them.

Murdock80 said:
Hi all,
got another interesting one: Whenever I turn off my M7 and plug in the power cord, the little red light and the screen come on- but then then they stay that way. The screen doesn't turn off anymore like it usually does and the inidicator red stays red, the battery doesn't even seem to load. I have to do a hard reset to get it to boot again, otherwise it won't react.
It doesn't make a difference if the cord is already plugged in when turning it off or plugging it in afterwards. When the phone is on, everything works fine.
Any ideas?
I installed the latest KitKat ARHD last week, now I tried the GPE to see if that fixes it- but it's the same with both of them.
Click to expand...
Click to collapse
This problem is usually caused by the custom recovery. Irc, it was a problem with a unique twrp version, can't remember which one exactly. Red light stays on and screen never turn off when power cable is connected.

alray said:
This problem is usually caused by the custom recovery. Irc, it was a problem with a unique twrp version, can't remember which one exactly. Red light stays on and screen never turn off when power cable is connected.
Click to expand...
Click to collapse
Damn, you're the man! I remembered downgrading TWRP sind ARHD wouldn't install with the latest one.
Reverted back to the latest version and everything is working fine again.
Thanks!

Related

[Q] HTC Vivid Black Screen... :(

I don't really know what happened. When I press the power button my phone's screen lights just black then goes blank. When I press my buttons they vibrate but nothing happens. I've tried pulling the battery out several times, leaving it on the charge and all other kinds of things. It is just not working. Does anyone have the solution to this problem?
I'm not sure if this is the same issue..but along the process of rooting my rogers raider I encountered thus during a regular restart. I thought I bricked my phone but realize that the back light was just off and my phone was actually in the recovery menu. I put the phone under bright light and I could just barely see the headings in the recovery menu. It took some tilting and angling the phone just right to see it, but I was able to run a nandroid recovery and get back to a point before this happened. Once again, not sure if its the same thing but try tilting the phone around and using the volume keys to see if you can see the recovery menu in the blank screen.
Hope this helps
Sent from my HTC Sensation Z710e using XDA
Phazd said:
I don't really know what happened. When I press the power button my phone's screen lights just black then goes blank. When I press my buttons they vibrate but nothing happens. I've tried pulling the battery out several times, leaving it on the charge and all other kinds of things. It is just not working. Does anyone have the solution to this problem?
Click to expand...
Click to collapse
richieroo said:
I'm not sure if this is the same issue..but along the process of rooting my rogers raider I encountered thus during a regular restart. I thought I bricked my phone but realize that the back light was just off and my phone was actually in the recovery menu. I put the phone under bright light and I could just barely see the headings in the recovery menu. It took some tilting and angling the phone just right to see it, but I was able to run a nandroid recovery and get back to a point before this happened. Once again, not sure if its the same thing but try tilting the phone around and using the volume keys to see if you can see the recovery menu in the blank screen.
Hope this helps
Sent from my HTC Sensation Z710e using XDA
Click to expand...
Click to collapse
This doesn't seem to be the situation I'm having but thank you anyway. +Thanks.
when you plug it in to charge, does the orange charge light come on for 4-5 seconds then go out again? have you tried to hold the vol down key and the power button to get into HBoot? If you can get into HBoot, you might be able to get into recovery.
flip4life39 said:
when you plug it in to charge, does the orange charge light come on for 4-5 seconds then go out again? have you tried to hold the vol down key and the power button to get into HBoot? If you can get into HBoot, you might be able to get into recovery.
Click to expand...
Click to collapse
Yes, that is exactly what is happening. I tried what you said but it is not working. My phone won't go into Hboot.
I think your battery isn't charging (at least that was the issue I was having). Your battery will only charge when the orange light goes on, and if it's anything like what was happening to me, when the orange light went off, that's when the buttons would vibrate. If this is the case, it may sound tedious, but you have to watch the phone. When the orange light goes off, push the home button several times and the vibrating will stop. Then you should see the orange light come on again to signify the charging state. It'll go off again after 4-5 seconds and the buttons will vibrate. Repeat the process of pushing the home button and letting the orange light come on and eventually, the phone should try and turn on. You can try and see if it'll boot, but mine never had enough juice to turn on. So I would pull the battery when the HTC Logo came up and repeat the process with the orange light. This time though, I would hold the vol down button knowing that when it tried to turn on again, it would load into the bootloader. I can't guarantee this'll work for you, but give it a go. What might make it easier is borrow a charged battery from someone and see if it'll load into the bootloader. That might save you from that tedious process.
flip4life39 said:
I think your battery isn't charging (at least that was the issue I was having). Your battery will only charge when the orange light goes on, and if it's anything like what was happening to me, when the orange light went off, that's when the buttons would vibrate. If this is the case, it may sound tedious, but you have to watch the phone. When the orange light goes off, push the home button several times and the vibrating will stop. Then you should see the orange light come on again to signify the charging state. It'll go off again after 4-5 seconds and the buttons will vibrate. Repeat the process of pushing the home button and letting the orange light come on and eventually, the phone should try and turn on. You can try and see if it'll boot, but mine never had enough juice to turn on. So I would pull the battery when the HTC Logo came up and repeat the process with the orange light. This time though, I would hold the vol down button knowing that when it tried to turn on again, it would load into the bootloader. I can't guarantee this'll work for you, but give it a go. What might make it easier is borrow a charged battery from someone and see if it'll load into the bootloader. That might save you from that tedious process.
Click to expand...
Click to collapse
Thank you, this method you gave me fixed my issue. +Thanks.
flip4life39 said:
I think your battery isn't charging (at least that was the issue I was having). Your battery will only charge when the orange light goes on, and if it's anything like what was happening to me, when the orange light went off, that's when the buttons would vibrate. If this is the case, it may sound tedious, but you have to watch the phone. When the orange light goes off, push the home button several times and the vibrating will stop. Then you should see the orange light come on again to signify the charging state. It'll go off again after 4-5 seconds and the buttons will vibrate. Repeat the process of pushing the home button and letting the orange light come on and eventually, the phone should try and turn on. You can try and see if it'll boot, but mine never had enough juice to turn on. So I would pull the battery when the HTC Logo came up and repeat the process with the orange light. This time though, I would hold the vol down button knowing that when it tried to turn on again, it would load into the bootloader. I can't guarantee this'll work for you, but give it a go. What might make it easier is borrow a charged battery from someone and see if it'll load into the bootloader. That might save you from that tedious process.
Click to expand...
Click to collapse
I tried your method.. And when you said to tap the home button several times... It never stops vibrating.. It just keeps going.
flip4life39 said:
I think your battery isn't charging (at least that was the issue I was having). Your battery will only charge when the orange light goes on, and if it's anything like what was happening to me, when the orange light went off, that's when the buttons would vibrate. If this is the case, it may sound tedious, but you have to watch the phone. When the orange light goes off, push the home button several times and the vibrating will stop. Then you should see the orange light come on again to signify the charging state. It'll go off again after 4-5 seconds and the buttons will vibrate. Repeat the process of pushing the home button and letting the orange light come on and eventually, the phone should try and turn on. You can try and see if it'll boot, but mine never had enough juice to turn on. So I would pull the battery when the HTC Logo came up and repeat the process with the orange light. This time though, I would hold the vol down button knowing that when it tried to turn on again, it would load into the bootloader. I can't guarantee this'll work for you, but give it a go. What might make it easier is borrow a charged battery from someone and see if it'll load into the bootloader. That might save you from that tedious process.
Click to expand...
Click to collapse
OK I get what you have to do now.... but it wont work... I plugged in my charger.. The light would go for 5 sec. then I would touch the buttons and they vibrate.. So I tap the home button constantly. And the orange light didnt come back up.. HELP! PLEASE!
help the charging light doesn't come back again.. vibration has stopped.. but still no charging light
help pleaseeee
Try different battery fully charged and see if your phone turns on. It it does then plug your phone for charging and see if charges.
Try connecting your phone with usb cable in computer and see if your computer recognize the phone.
there can be three issues.
1. Your battery is dead and won't charge
2. Your charging port on phone is not working
3. your phone backlight is not working.
http://forum.xda-developers.com/showthread.php?t=1717766
http://forum.xda-developers.com/showthread.php?t=1479060
http://forum.xda-developers.com/showthread.php?t=1531208
http://forum.xda-developers.com/showthread.php?t=1694017
http://forum.xda-developers.com/showthread.php?t=1769616
http://forum.xda-developers.com/showthread.php?t=1652689
http://forum.xda-developers.com/showthread.php?t=1732268
http://forum.xda-developers.com/showthread.php?t=1754534
EDIT: I have stopped looking for these threads. The more I look, the more I find. If the above threads don't convince you that there is a serious issue with the vivid, then adding more of the same problem will no longer help.
I have added this thread to a growing list of similar threads. Please read the other threads and see if your issues seem familiar.
From what I understand... Don't let your battery run out on this phone. Some Vivids kill batteries.
Solution? None yet.
1. Buy a new battery once a couple of months-ish, until someone figures out why some Vivids are eating batteries. YMMV
*OR*
2. You might invest in a external charger and see if that can bring the "Vivid munched" battery back to life. YMMV
I vote to thread merge the above threads if this proves to be the issue.
Hello
I hope to get an answer here to avoid a new thread. I was trying to return my vivid back to gb from ics. I had booted into the bootloader and i dont even remember at this point what i thought i was going to do. I think i got distracted. But anyway i pressed vol down to boot recovery because i was going to do a backup and i looked away from the phone for a minute and when i came back to it the phone was black screen. i hit the power thinking it was just on standby but nothing. I notice it was backlit on the screen but nothing would happen when i press anything. I pulled the battery waited a few min put it back and now totally black with no activity at all. no lights no vibrating no power on, no adb. I have played with a lot of phones and even iphones too so if this thing is fried i guess i will consider myself lucky that its the first ive actually killed out of probably 30 phones. I have searched and tried many things but i cant believe there is no way to recover it. I have recovered a lot of phones I thought I bricked before. any help is greatly appreciated. I was on ics and rooted. I also relocked the bootloader. (i was planning to go back to gb) I thought i had a recovery installed but maybe not. i posted in another thread that i was unable to get hboot by power + vol down method. i could only do it through the tool kit. so i dont know if any of that matters
pinkmini said:
Hello
I hope to get an answer here to avoid a new thread. I was trying to return my vivid back to gb from ics. I had booted into the bootloader and i dont even remember at this point what i thought i was going to do. I think i got distracted. But anyway i pressed vol down to boot recovery because i was going to do a backup and i looked away from the phone for a minute and when i came back to it the phone was black screen. i hit the power thinking it was just on standby but nothing. I notice it was backlit on the screen but nothing would happen when i press anything. I pulled the battery waited a few min put it back and now totally black with no activity at all. no lights no vibrating no power on, no adb. I have played with a lot of phones and even iphones too so if this thing is fried i guess i will consider myself lucky that its the first ive actually killed out of probably 30 phones. I have searched and tried many things but i cant believe there is no way to recover it. I have recovered a lot of phones I thought I bricked before. any help is greatly appreciated. I was on ics and rooted. I also relocked the bootloader. (i was planning to go back to gb) I thought i had a recovery installed but maybe not. i posted in another thread that i was unable to get hboot by power + vol down method. i could only do it through the tool kit. so i dont know if any of that matters
Click to expand...
Click to collapse
I hope someone resolves this issue, I've messed with lots of phones. But this is really weird. But I got the same problem where all that happens is that there is backlight on but no boot IMG no HTC logo, no bootloader, recovery. Completly non responsive. At first it wouldn't even power on until I would unplug from a power source. Whether it was unpluging the charger or removing the battery. That's when the backlight would flash. All this happened in the process of flashing a PH39IMG.zip
Is there no other fixes for this? Anyone? Please
pinkmini said:
Is there no other fixes for this? Anyone? Please
Click to expand...
Click to collapse
I once got stuck on the HTC screen (White background) and found out I could access the device in adb.
So, connect your phone to your pc and check if you can access it from adb (adb devices). If you can try get to the bootloader from here and see what happens (adb reboot-bootloader)!
And if you can access bootloader,
>If you need to get back to stock, get your carrier RUU, put rom.zip from it in an external sdcard and use reboot into hboot again, OR
>if you need a custom ROM unlock bootloader, flash a custom recovery (TWRP is cool) and you may use TWRP to install your ROM
I hope this helps... lets know...
I did mention I cant get it to recognize the phone. So no adb I tried all that before posting. Im afraid im just dead
So I am having the same problem. I eventually got it on yesterday but I turned off my phone and I am back to square one. Would using the vivid toolkit work to reboot to hboot? or am I stuck like this until i replace battery?
4 hours later I am back on!! never turning this thing off again
Had the same problem and just left the at&t store and its the battery. Once he exchanged batteries it worked fine
Sent from my HTC PH39100 using xda app-developers app

[Q] HTC One + TrockDroid 2.00 Google Edition 4.3 not starting + Green LED always on

Hi guys,
i installed the TrickDroid 2.0.0 ROM Google Edition 4.3 on my HTC One on wednesday this week, everything seemed well and worked.
Yesterday i connected it to the charger before i went to bed (original HTC charger).
Today i woke up and the green LED was on (indicating the battery was fully loaded) as usual.
I grabbed the phone but cant turn it on, the green LED stays on even after disconnecting from the charger.
Long holding the power button or even power+volume down semms not to work.
When i connect it to the computer windows makes this "something was connected on USB" sound but no device pops up in windows explorer.
I don't even know if the device is on, i cant call my self up, because i put it in plane mode before going to bed :/
Do you know this issue? What can i Do?
I can't use fastboot, it always says it's "waiting for device"
Any suggestions?
BTW: I unlocked it with the developer certificate from HTC - if it matters
Hi Again,
so the problem has disappeared magically.
I tried to hold down power and volume down again and after 5 seconds the green LED went out and the device booted up again.
I tried it like 10 times before that and it didnt work.
So Problem's solved ... i guess.
Thanks anyway!

[Q] Phone won't turn on, red charging LED stays on, hardware buttons lit

Hey guys,
I left my HTC One to charge and when I tried to unlock it, it wouldn't respond. Right now it's a blank screen, the red LED is on even when I unplug the phone, and the hardware buttons are lit. I've tried to restart the phone by holding the power, holding power + volume down, but nothing is working. Device isn't showing up under adb or fastboot devices. What is going on? How can I fix this?
Help me out. Thanks!
-Coby
Edit: Recently this has been happening to my phone frequently, but I am usually able to get it to restart doing the methods said above. This is the first time I can't get it to do anything.
Put it under a stronger light and longpress power + vol-
Try this
I was actually searching through old threads and found that same answer and tried it. I can't believe it worked! Thanks! Why does this happen though? And will this hopefully prevent it from happening later on?
Are you rooted with a custom rom?
However, idk why it happened
Guich said:
Are you rooted with a custom rom?
However, idk why it happened
Click to expand...
Click to collapse
I have 4.3 Google Edition on my phone with TWRP.
I'll remember this trick next time though. Thanks again!
COBYATCH said:
I have 4.3 Google Edition on my phone with TWRP.
I'll remember this trick next time though. Thanks again!
Click to expand...
Click to collapse
:good:
Strange that you had this issue, but :good:
Guich said:
Put it under a stronger light and longpress power + vol-
Try this
Click to expand...
Click to collapse
Why the stronger light? Im confused! :cyclops:
This has worked for me a ton of times too, I guess it must just trigger something with the light sensor the phone has and wakes it up.
TwinAdk said:
Why the stronger light? Im confused! :cyclops:
Click to expand...
Click to collapse
It's a tips
Maybe the light sensor is always on...
Sent from One with Tapa4
It happened to me when i was rooted and used CWM.
It happened everytime i let the battery run down completely.
I havent rooted my replacement yet and when i let it run down, charged it for ten minutes and it booted straight up.
Seems to be an issue with the phone reading the charge state of the safety circuit in the phone. Mere speculation but i havent heard of it happening to anyone who wasnt rooted with custom recovery....
kungfudavie said:
It happened to me when i was rooted and used CWM.
It happened everytime i let the battery run down completely.
I havent rooted my replacement yet and when i let it run down, charged it for ten minutes and it booted straight up.
Seems to be an issue with the phone reading the charge state of the safety circuit in the phone. Mere speculation but i havent heard of it happening to anyone who wasnt rooted with custom recovery....
Click to expand...
Click to collapse
Can you please give me a little bit more details?
I have exact the same issue: The battery ran out completely, then I can't charge it or turn it on.
I have tried
1. with charger connect to outlet, power + vol-
2. with charger connect to PC, power + vol-
3. under desk light, without charger connected, power + vol-
Nothing worked for me.
Some questions:
- Should I connect the cable when I attempt to turn on the phone?
- Is normal desk fluorescent light "bright enough"?
- Should I move the phone under the light first then press the button, or the other way around?
Thank you for your help!
i have the same problem in my htc eye. i tried your solution. but it won't worked for me. phone still on blank screen and red light is on. how can i fix it?????

[Q] M7 Shutdown issue when plugged in...Red Text/Battery Icon

My M7 is on AT&T running Insert Coin Sixth Sense v2.3.1, S-off with Rumrunner. My issue is this...
If I try to charge my phone powered down, it appears to be hanging up on this screen on shutdown that displays the red HTC text from the bootloader, along with a battery icon. The red LED light is illuminated in the speaker grill, but when I wake up in the morning, the light is still red. I have to actually hold the power button down, which makes the capacitive buttons flash, until the phone hard reboots. When it powers back on, after about a few minutes of being on my start screen, the LED turns from red to green, and the power indicators say 100%.
Is there something wrong with what is happening here? Should I be concerned, or is this no big deal? I have been typically charging my phone while on all of the time at night, since I use it as an alarm clock. I don't believe it is an issue with the ROM, as it has been happening with Viper & stock rooted versions I've run recently.
Thanks in advance for any help.
mjwitt2 said:
My M7 is on AT&T running Insert Coin Sixth Sense v2.3.1, S-off with Rumrunner. My issue is this...
If I try to charge my phone powered down, it appears to be hanging up on this screen on shutdown that displays the red HTC text from the bootloader, along with a battery icon. The red LED light is illuminated in the speaker grill, but when I wake up in the morning, the light is still red. I have to actually hold the power button down, which makes the capacitive buttons flash, until the phone hard reboots. When it powers back on, after about a few minutes of being on my start screen, the LED turns from red to green, and the power indicators say 100%.
Is there something wrong with what is happening here? Should I be concerned, or is this no big deal? I have been typically charging my phone while on all of the time at night, since I use it as an alarm clock. I don't believe it is an issue with the ROM, as it has been happening with Viper & stock rooted versions I've run recently.
Thanks in advance for any help.
Click to expand...
Click to collapse
So you are using twrp 2.7.0.0 ? switch back to twrp 2.6.3.3 or 2.6.3.4 and your phone will go in charging mode normally.
I just had another issue related to backing up my rom with this version of TWRP. I JUST flashed back to 2.6.3.3 and by backup ran successfully. So this also fixes the charging issue, huh? I've searched and searched, but never considered it would be the recovery. Thanks a bunch!

M7 Boot loop, not charging

My M7 has been going quite well until it ran completely flat two days ago, and now is completely unresponsive when off charger, or boot loops when on charge or connected to the computer. When plugged in, I can get it into Hboot for a few seconds, but the buttons are very unresponsive. I can just manage to select Recovery before the screen goes black and it loops again. When connected to the computer, I get the device connected sound, but am not seeing anything pop up in my Device Manager.
It's running ARHD 70-something (can't remember exactly which), with TWRP installed. No problems with the ROM or recovery before.
Tried the bright light / buttons, going to try sticking it in the fridge tonight. Any other suggestions? Thanks a lot!
otarinz said:
My M7 has been going quite well until it ran completely flat two days ago, and now is completely unresponsive when off charger, or boot loops when on charge or connected to the computer. When plugged in, I can get it into Hboot for a few seconds, but the buttons are very unresponsive. I can just manage to select Recovery before the screen goes black and it loops again. When connected to the computer, I get the device connected sound, but am not seeing anything pop up in my Device Manager.
It's running ARHD 70-something (can't remember exactly which), with TWRP installed. No problems with the ROM or recovery before.
Tried the bright light / buttons, going to try sticking it in the fridge tonight. Any other suggestions? Thanks a lot!
Click to expand...
Click to collapse
does the phone charge when it's off ?
can you boot to fastboot oem rebootRUU ?
Thanks for the reply!
I have no charging LED at all, I just plug it in and after a few minutes it boots up by itself into the boot loop. If I take it off charger, it's completely dead.
Tried sending fastboot oem rebootRUU, but I can't actually get it into fastboot. I just get into hboot for a few seconds, and my power button won't select fastboot. Command line says "waiting for device". Maybe it's a power issue.
otarinz said:
Thanks for the reply!
I have no charging LED at all, I just plug it in and after a few minutes it boots up by itself into the boot loop. If I take it off charger, it's completely dead.
Tried sending fastboot oem rebootRUU, but I can't actually get it into fastboot. I just get into hboot for a few seconds, and my power button won't select fastboot. Command line says "waiting for device". Maybe it's a power issue.
Click to expand...
Click to collapse
not good at all .. i think your motherboard died
Ouch, wonder if it's worth getting fixed or if I should just pick up something else.
otarinz said:
Ouch, wonder if it's worth getting fixed or if I should just pick up something else.
Click to expand...
Click to collapse
I guess that all depends on if you have any warranty left
used / refurbished One's go for $200 - 250 on eBay
same problem
i have the same issue om my one m7,
phone dead n battery is empty, then i plug the charger, no LED indicator on, cant go to recovery, just boot loop.
i think the problem is on the battery, so i will try to replace it, i ll report the result after new battery is placed.
hi joe_zeel. Did changing the battery solve your problem?
report, after change the battery, problem not solved, phone keep bootlooping, sorry guys.
still searching how to fix it, hope find it
joe_zeel said:
report, after change the battery, problem not solved, phone keep bootlooping, sorry guys.
still searching how to fix it, hope find it
Click to expand...
Click to collapse
i got the same problem as yours maybe its board

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