Hi everyone,
My HTC One has just developed a problem after several months of use where the person on the other end of the call can barely hear my voice.
When using the voice recording app, the recording and playback from the bottom mic is working perfectly, but in calls it seems to be very faint.
Has anyone else encountered this? One suggestion from the developer of SoundAbout was perhaps a "Call privacy" setting accidentally turned on. I heard that older HTC phones had an option to turn off and on call encryption which resulted in the caller sounding quieter on the other end. I couldn't find any settings related to this though.
EDIT: I did the microphone test in ##diag## and it worked perfectly.
iTroll said:
I did the microphone test in ##diag## and it worked perfectly.
Click to expand...
Click to collapse
Did you solved the problem, if yea, how? And whats the test did you do with ##diag##? I searched and didnt found infos about it.
Thanks !
Sent from my HTC One using xda app-developers app
rocketeerr said:
Did you solved the problem, if yea, how? And whats the test did you do with ##diag##? I searched and didnt found infos about it.
Thanks !
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I'm sorry I didn't explain correctly, the mic is still not working properly in calls, even though the microphone test passes!
The keycode for diag tests is *#*#3424#*#*.
iTroll said:
I'm sorry I didn't explain correctly, the mic is still not working properly in calls, even though the microphone test passes!
The keycode for diag tests is *#*#3424#*#*.
Click to expand...
Click to collapse
Ahh i tought it worked! Did you try to flash a new firmware/rom? I just did that and the mic is working perfectly! ARHD 20.1 with the latest 4.3 firmware (vomer guide)
Sent from my HTC One using xda app-developers app
I'm having an issue where sometimes people cannot hear me on phone calls. It's complete random but does happen 1-2x a day. It's regardless of whether or not I'm on Wi-Fi or carrier data. Or even if I'm dialing or receiving the call. If i disconnect the call and try a second time, it works fine. I've tried searching but the only solutions i found are related to a screen protector blocking the mic (which isn't the issue in my case). Also regardless of whether I'm using the phone, speakerphone, or even Bluetooth, Can anyone help?
Sent from my XT1058 using XDA Premium 4 mobile app
You are not alone. I have been having the same issue on my VZW version. Ppl say that my voice cuts in and out. I can't find a solution anywhere. I'm about to flash the stock firmware(I'm still running stock) and see if that does anything.
Ok so the reason this is urgent is because i purchased a 2nd hand HTC One off of Amazon and i seem to be having issues with it's mic during calls, if the issue can not be fixed by myself then i need to ask the seller for a refund ASAP.
Today i tried calling someone only for them to tell me they can not hear me during the call, i switched to speaker mode and everything was fine.
I assumed the bottom mic was faulty so i tried recording my voice with easy voice recorder and covered the top mic on the back, i was surprised to find that the bottom mic recorded my voice with no issues and it was ust as loud as my moto g which has zero problems with calls (the htc one was clearer).
I have done a search and it seems quite a few people have this issue but it's usually a busted mic, surely that can't be the case with mine or could it? I have tried cleaning it out with a toothbrush bristle.
It's fully stock unrooted and on android 4.4.3, i have done a factory reset 3 times already
fedor12 said:
Ok so the reason this is urgent is because i purchased a 2nd hand HTC One off of Amazon and i seem to be having issues with it's mic during calls, if the issue can not be fixed by myself then i need to ask the seller for a refund ASAP.
Today i tried calling someone only for them to tell me they can not hear me during the call, i switched to speaker mode and everything was fine.
I assumed the bottom mic was faulty so i tried recording my voice with easy voice recorder and covered the top mic on the back, i was surprised to find that the bottom mic recorded my voice with no issues and it was ust as loud as my moto g which has zero problems with calls (the htc one was clearer).
I have done a search and it seems quite a few people have this issue but it's usually a busted mic, surely that can't be the case with mine or could it? I have tried cleaning it out with a toothbrush bristle.
It's fully stock unrooted and on android 4.4.3, i have done a factory reset 3 times already
Click to expand...
Click to collapse
Try this >> http://forum.xda-developers.com/showpost.php?p=57466266&postcount=13
clsA said:
Try this >> http://forum.xda-developers.com/showpost.php?p=57466266&postcount=13
Click to expand...
Click to collapse
I just tried it and i think it made a difference, it's too late/early here to call anyone so i tried calling my moto g and while i can hear my voice on my moto g it is still very quite and muffled if i hold it normally next to my ear, if i speak right in front of the bottom mic it picks up sound loud and good.
Anything else i can try now other than having to return the phone back to the seller? Reviews say the call quality is great but right now my moto g is at least 5x better call quality wise
Sent from my HTC One using XDA Free mobile app
Anyone? I keep trying to test it's bottom microphone by recording my voice and it seems to work perfectly and i actually noticed it works a lot better (louder and clearer) than my moto g after i cleaned the mic out with a toothbrush but it's still not working properly in calls
Sent from my XT1032 using XDA Free mobile app
i have the same problem and i found that the mic works great except in a call...
facebook voice msg, whatsapp voice msg even the test on microphone *#*#4343*#$* or whatver numbers are
the only problem is in a call i tried everything... and nothing seems to work
and yes hands free works good, speaker mode good
the only thing i cant try it turning off the voice privacy setting in call because mine dont have that option
im using htc one m7 android 4.4.3 software number 6.07.1540 htc sense 6
everything seems to be up to date
i even downloader a room from HTC officialwebsite to update it
if there are some news please tell use
i hope some simple update can fix this
and sorry for my bad english
Dhamour said:
i have the same problem and i found that the mic works great except in a call...
facebook voice msg, whatsapp voice msg even the test on microphone *#*#4343*#$* or whatver numbers are
the only problem is in a call i tried everything... and nothing seems to work
and yes hands free works good, speaker mode good
the only thing i cant try it turning off the voice privacy setting in call because mine dont have that option
im using htc one m7 android 4.4.3 software number 6.07.1540 htc sense 6
everything seems to be up to date
i even downloader a room from HTC officialwebsite to update it
if there are some news please tell use
i hope some simple update can fix this
and sorry for my bad english
Click to expand...
Click to collapse
Had you searched you would know that it was a common issue and there is a fix that HTC pushed out.
zelendel said:
Had you searched you would know that it was a common issue and there is a fix that HTC pushed out.
Click to expand...
Click to collapse
When did they push it out? I'm running the latest software according to my phone and the issue persists. I didn't think to try calling before updating from 4.3 Jellybean so no idea if it's just an issue with the latest software or a deeper issue with the phone
Sent from my XT1032 using XDA Free mobile app
Dhamour said:
i have the same problem and i found that the mic works great except in a call...
facebook voice msg, whatsapp voice msg even the test on microphone *#*#4343*#$* or whatver numbers are
the only problem is in a call i tried everything... and nothing seems to work
and yes hands free works good, speaker mode good
the only thing i cant try it turning off the voice privacy setting in call because mine dont have that option
im using htc one m7 android 4.4.3 software number 6.07.1540 htc sense 6
everything seems to be up to date
i even downloader a room from HTC officialwebsite to update it
if there are some news please tell use
i hope some simple update can fix this
and sorry for my bad english
Click to expand...
Click to collapse
I spoke to HTC and they made me run the mic diagnostic test and they told me it's unlikely a hardware issue as it works fine in other scenarios (like you my mic works everywhere but in calls).
It's shocking that HTC would allow their software to cripple the phone's call quality, I'm on 4.4.3 software number 6.16.61.8 and my phone is saying I'm already running the latest update. I'm not sure how long this version has been out and why HTC haven't fixed it yet, they were my favourite phone manufacturer (started off my smartphone experience on htc phones) but after owning the One I'm not sure if i can say that they are anymore.
Sent from my XT1032 using XDA Free mobile app
Did you guys even bother searching the forum? This has been covered tons of times.
As for your device saying it is up to date, that depends on the carrier. Not all carriers push updates as fast as others.
zelendel said:
Did you guys even bother searching the forum? This has been covered tons of times.
As for your device saying it is up to date, that depends on the carrier. Not all carriers push updates as fast as others.
Click to expand...
Click to collapse
I searched this forum and many others and you're right, this topic has been covered hundreds if not thousands of times and the usual answer is get your phone replaced. If there is nothing physically wrong with the phone then a replacement will most likely not fix the issue either.
The other causes and fixes i have seen are dusty mic-already cleaned them, factory reset-done more than once, blow in sim tray-done, turn off voice privacy - don't even have that option, root then tweak build prop-dont want to risk losing the warranty plus i can't imagine HTC forcing their customers to root their phone in order to be heard on the phone.
People have been reporting the issue as early as a year or so ago, surely software updates should have fixed it by now? You've got a point with carriers not pushing updates as fast as others so let me know what version the fix is in so i know if it's later/earlier than the one i have. If you know of a method i haven't yet seen then please let me know or just send me a link to that thread, thanks.
Sent from my XT1032 using XDA Free mobile app
fedor12 said:
I searched this forum and many others and you're right, this topic has been covered hundreds if not thousands of times and the usual answer is get your phone replaced. If there is nothing physically wrong with the phone then a replacement will most likely not fix the issue either.
The other causes and fixes i have seen are dusty mic-already cleaned them, factory reset-done more than once, blow in sim tray-done, turn off voice privacy - don't even have that option, root then tweak build prop-dont want to risk losing the warranty plus i can't imagine HTC forcing their customers to root their phone in order to be heard on the phone.
People have been reporting the issue as early as a year or so ago, surely software updates should have fixed it by now? You've got a point with carriers not pushing updates as fast as others so let me know what version the fix is in so i know if it's later/earlier than the one i have. If you know of a method i haven't yet seen then please let me know or just send me a link to that thread, thanks.
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
There was an issues as outlined here
http://forum.xda-developers.com/showpost.php?p=56516913&postcount=39
It only effects roms that run HTC sense. IT doesnt bother AOSP based roms.
zelendel said:
There was an issues as outlined here
http://forum.xda-developers.com/showpost.php?p=56516913&postcount=39
It only effects roms that run HTC sense. IT doesnt bother AOSP based roms.
Click to expand...
Click to collapse
I tried that method after i was advised to do so at the beginning of this thread, i didn't wipe cache/dalvik though so will try that now.
The OP's issue is a little different from mine, he couldn't hear other's as well as other's not being able to hear him, in my case however i can hear others perfectly but they can't hear me to well unless i point the botton mic right in front of my mouth and talk in to it. I suspect it's due to the noise cancellation being way too aggressive as covering the back mic helps a lot.
Any idea on the software number which HTC pushed out the fix with or is it on that same thread?
Sent from my XT1032 using XDA Free mobile app
fedor12 said:
I tried that method after i was advised to do so at the beginning of this thread, i didn't wipe cache/dalvik though so will try that now.
The OP's issue is a little different from mine, he couldn't hear other's as well as other's not being able to hear him, in my case however i can hear others perfectly but they can't hear me to well unless i point the botton mic right in front of my mouth and talk in to it. I suspect it's due to the noise cancellation being way too aggressive as covering the back mic helps a lot.
Any idea on the software number which HTC pushed out the fix with or is it on that same thread?
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
I know it is o the last update HTC pushed less then a month ago. Check the development section. There should be a link to the newest update. I am not completely sure as I stopped using sense based roms years ago. So I never faced this issue.
zelendel said:
I know it is o the last update HTC pushed less then a month ago. Check the development section. There should be a link to the newest update. I am not completely sure as I stopped using sense based roms years ago. So I never faced this issue.
Click to expand...
Click to collapse
Thanks, i will have a look in there now.
If it's only come out less than a month ago then it's likely i don't have it yet as the phone is an EE one (i unlocked it with a code from ebay and using it with a different sim now).
Sent from my XT1032 using XDA Free mobile app
fedor12 said:
Thanks, i will have a look in there now.
If it's only come out less than a month ago then it's likely i don't have it yet as the phone is an EE one (i unlocked it with a code from ebay and using it with a different sim now).
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
Ok yeah if that is the case the only way you will get updates is flashing them found here.
zelendel said:
Ok yeah if that is the case the only way you will get updates is flashing them found here.
Click to expand...
Click to collapse
I couldn't find that much in the dev section so i turned to Google and yeah like you said there is a known issue with calls which HTC promised to fix ASAP last month, however It seems that the issue reported is that the caller (calling from m7) can't hear the other party and the other party can't hear them which sound's different from my issue.
I found the version with the supposed fix and it's 6.10.531.10, my one is running on 6.16.61.8. I'm guessing mine is actually running an even later version? If that's the case then it sound's like I'm screwed
Sent from my XT1032 using XDA Free mobile app
fedor12 said:
I couldn't find that much in the dev section so i turned to Google and yeah like you said there is a known issue with calls which HTC promised to fix ASAP last month, however It seems that the issue reported is that the caller (calling from m7) can't hear the other party and the other party can't hear them which sound's different from my issue.
I found the version with the supposed fix and it's 6.10.531.10, my one is running on 6.16.61.8. I'm guessing mine is actually running an even later version? If that's the case then it sound's like I'm screwed
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
Odd that your is newer then the official released build. Something sound really odd about that. Wish I could help more. I would try and see if anyone posted just the fix that was included. I know some had a files that could be flashed. You could always try running gpe and see if that fixes it. But you will lose sense
zelendel said:
Odd that your is newer then the official released build. Something sound really odd about that. Wish I could help more. I would try and see if anyone posted just the fix that was included. I know some had a files that could be flashed. You could always try running gpe and see if that fixes it. But you will lose sense
Click to expand...
Click to collapse
I'm going to call HTC again tomorrow and ask them what the newest version available in UK is, they didn't ask for the software number when i called earlier they just told me to check if any later one is available to download.
I would love to run GPE on my One, i thought i would like the new version of sense (haven't had an HTC phone since my desire) but i really do prefer stock Google rom especially if sense will have issues like the one I'm having now but i don't want to risk losing my warranty or mess anything up especially at this stage, once I'm certain the hardware is 100% fine then i will probably unlock bootloader and flash a custom rom.
Sent from my XT1032 using XDA Free mobile app
I had the same problem that popped up three weeks ago along with many customers due to the before recent OTA upgrade
Tried to delete/erase cache/disable etc... Google frameworks services, and HTC speak services.
Tried factory reset a few times etc.... NOTHING I found as a solution online worked.
I waited for HTC second update for the OTA. Tried downloading it more than ten times.
Once after a factory reset, once after disabling google framework services, once after disabling htc services, once after disabling all, once in safe mode (disabling all apps),once after removing the last five apps i downloaded when the issue happened....nothing worked.
When I install the update, it goes to around 30% and a red exclamation point appears. the install stalls and it reboots with the old firmware and the problem stays (cant hear the caller, they cant hear me).
During install and stalling I pressed the power button and down volume, the error messages appeared:
HTCspeaklite.apk files are not recognized (or something like that). So the app is corrupted! and the installation files don't recognize it to update it. Installation stalls and reboots.
I searched for the stock htcspeaklite.apk zip file, rooted my phone and tried pushing it over the stock files.
When I booted the phone, it kept rebooting in a loop. Did not work!!
That's when what I had left: I erased everything and installed a custom rom (you can re install a stock rom if you prefer) on my phone.
Now everything works great except for the bluetooth pairing. So I may re install another rom soon.
Here's the stand alone fix posted by Venom Team > http://venomroms.com/venomhub-fix-no-sound-calls-htc-one-m7/
Since updating to B852, every time I make or receive calls from hangouts or whatsapp the earpiece is mute and I have to switch to speakerphone. Not sure if it is ROM or app related. Earpiece does work normal when calling using SIM and phone app.
Anyone encountered this?
relic said:
Since updating to B852, every time I make or receive calls from hangouts or whatsapp the earpiece is mute and I have to switch to speakerphone. Not sure if it is ROM or app related. Earpiece does work normal when calling using SIM and phone app.
Anyone encountered this?
Click to expand...
Click to collapse
It is most likely the third party app problem and since regular calling works, it is up to the developers of the app to fix this.
Can anyone confirm this if it is related to app problem?
relic said:
Can anyone confirm this if it is related to app problem?
Click to expand...
Click to collapse
I also have b852 installed, and I haven't had any issues with it whatsoever, but I'm also not using those apps.