Hi guys.
I'll get to the point and say that I got this phone towards the middle of July to replace my failing Optimus G and it's already having a multitude of issues.
The phone worked great through heavy usage on a week period at the beginning of the month while I was travelling. Two days ago the right side of the screen began to freeze, either showing colored static or what was previously loaded. I note that the screen still works fine even inside of a different app, pressing buttons, etc. but continues to freeze and load what is actually going on a moment later. Happens on both the recovery mode screen as well as the lock screen.
Now, the phone also began to have crashing issues some time last week. I was playing Fallout Shelter when the device suddenly crashed. This hadn't happened with Fallout Shelter or any other (heavier) games at all since getting the phone. I rebooted and later was playing WWE Immortals when the phone crashed when going through the logo and copyright screens. After this crash, however, the phone went from around 50% battery to 0% and needed a charge.
I thought this was a fluke last week until it did it again yesterday... multiple times.
Last night the WWE Immortals crash happened again but the phone remained at 100%, where it was since it had been charging, instead of dropping to 0%. It powered on after popping the battery and pressing the button. Later on in the night, I was checking my email when the phone crashed out of nowhere. I once again popped the battery and it booted. However, this time, it would not load past the Sprint screens after the LG/Powered by Android one. It just hanged on the Sprint logo. It sat there for ten minutes until I took the battery out. I tried again and it wouldn't get past the LG screen.
I attempted Recovery Mode, which works of course, and cleared the cache and rebooted the phone. Once again, it crashed on the LG screen. I gave up for the night and tried again today. Same thing happened a few more times until the phone finally booted. I get in and try uninstalling apps to clear space to bring the phone to 11 of 32 GB free. I go to check what other "misc." data is eating up storage when the phone crashes again and I haven't successfully gotten it to boot again.
Should I attempt a factory reset? The closest Sprint store is miles away (I live in downtown Indianapolis and there isn't one nearby without taking a long walk or bike ride or bounce across bus lines, whatever) and the last time I got help from was just a new phone (replaced a phone because it's screen was broken, yeah, right. I went somewhere else to get a replacement the second time it happened). I feel like this a big hardware issue a reset wouldn't fix but, who knows.
I guess I should also note that, within the past week, my camera apps (be it the stock camera app or Snapchat) crash when using the front camera and it never loads a preview before crashing and the phone has been oddly hot (be it when I was cleaning up apps, idle, or just when attempting to boot) the last day. Also, as I was typing, I've been attempting restarts and cache clears and Recovery Mode, during one of the tries, never even loaded the options and a power button press restarted the device.
...At this point I'm just curious what exactly could mess with a phone this much. I refuse to believe it's any kind of virus since nothing was ever picked up and I know my way around the internet. I like LG phones, I loved my last one (other than it didn't have an SD card slot, but, eh, cloud storage!) and I like the cameras.
Phone is an LS991, unrooted.
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
centran said:
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
Click to expand...
Click to collapse
Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
namiikii said:
Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
Click to expand...
Click to collapse
Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
centran said:
Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
Click to expand...
Click to collapse
Late reply is late, whoops.
That's interesting. Never really intended on the LG route since I've never had issues with Sprint replacing a device in the past so I'd go to them before anyone else (which we are, when my mom comes down to help me out with this since the closest store is just too far away and it's her cell plan).
And man, I wouldn't be able to stand buying from BestBuy but that's my personal qualms with them, hah. Hope you had good luck with them.
Hi. We have c got the same phone. Got 4 of them and 3 working great but my husband's is doing the exact same thing as yours and like you we have no insurance and had same reply from lg. And best buy was no help at all. Wondering if you figured out how to fix it or not
Forgot to mention we are verizon not Sprint. Not sure if that matters.
Just got my G4 replaced with a brand new one at Sprint. I have TEP, and they said they'd normally order a refurbished one. But, I got lucky since there are no refurbished ones (they're on backorder, probably due to these issues), so they just gave me a new one.
Lets hope this one one wasn't a lemon like the first one...fingers crossed because I love this phone...
We called verizon and they are over nighting a new phone. Thank you for the reply tho
This happened to me as well. It crashed maybe twice a day and now I can't get it on because it is crashing 1000 times. Its stuck in a crashing loop. Sprint is giving me a completely different g4 when their next batch comes in. It has been 2 weeks and I still don't have a new phone. I am hoping that I don't get this problem again or I am getting an iphone 6.
Related
I don't know what caused this.
I got my G1 today. It worked for probably 2-3 hours perfectly fine.
I had an app freeze (either Barcode Scanner or Lock 2.0) and had to do a full hard reset.
Now, whenever the phones screen darkens or I put it to sleep manually, it WILL NOT come back up.
I have factory reset three times now to try and get this to work.
When the screen is black, all buttons on the phone still light up and so does the LED indicator up top. I had my phone set to use a locking pattern screen at one point during one reset to test out and when the screen went black, I was still able to try and log in by doing my pattern. It unlocked, but still showed nothing on the screen.
Please help!
I've tried:
Turning Wi-Fi off
Turning 3g Off
Disclaimer: Yes, I've searched. I can find other users with the same problem but none of them seem to have a solution.
Phone is NOT ROOTED and has the factory ROM.
Update 1: Update: It only freezes/blacks out when I try to wake the phone from one of the front key buttons.
If I'm sliding to unlock, it seems to be fine.... (but if I've already tried to open from the front it doesnt)
Update 2: If I mash all the buttons in random orders for about a minute or two it seems to come back. Anyone have any idea?
Update 3: I'm thinking this has to be an issue with none of the buttons waking the phone up when closed. If I lock the phone with the "END" key, and then click the front "END" Key again, nothing happens. If I slide the phone open, and click it twice - the phone wakes up.
Update 4: Confirmed update 3. Phone will not unlock via front keys unless it's slid open (or open enough to trigger).
I would really, really appreciate help with this.
Hate to bump this, but I've added some detail on the top and bottom. Have to leave for work, hopefully someone might have an idea by the time I get back.
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Karolis said:
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Click to expand...
Click to collapse
Removed the SD card and rebooted the phone.
No change ( still acts the same way ).
Did you factory reset after or was it an instant change?
I don't mind losing data to fix this.
supremeteam256 said:
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
Click to expand...
Click to collapse
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
zeabrid said:
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
Click to expand...
Click to collapse
If you use the official update you don't have to have root. There are some links on here. I'll see if I can find it for you.
https://android.clients.google.com/updates/signed-gfh-CRB43-from-CRB21.c88b03d2.zip
That should be it, but can't confirm since I'm on my work computer.
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
The link didn't work, btw.
derfolo said:
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
Click to expand...
Click to collapse
Zero water damage.
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
derfolo said:
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
Click to expand...
Click to collapse
Do you have a link to a guide that teaches how to do this (with the stock rom)? I can only see a few that're spread out.
I'm not entirely sure my phone can boot into safe mode/disk mode, so we'll see about that.
Another update: When I boot into safe mode, the same problem exists.
Edit: Just emailed HTC.
This can officially no longer be considered a software issue.
I just rooted and installed a standard ROM. Same issue.
It happens all the way at boot now, just realized this.
HTC emailed me back and told me to call them directly. Will do that tomorrow.
if I find a solution I'll post it immediately.
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
zeabrid said:
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
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Click to collapse
Yea it defitenly sounds like a hardware issue and needs to be fixed. Glad your getting it fixed and you'll be covered no problem.
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
zeabrid said:
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
Click to expand...
Click to collapse
To be honest I don't know the answer but would like to say they would pay for it. But they would have to let you know of the charge before they apply a charge to a credit card.
wow its weird cause im just having a similiar issue now.. in landscape mode.. phone and back light work perfectly. but one i close the screen everything goes virtually blank, everything is running perfectly just the screen light wont turn on..
will try some of your previous methods.. hopefully it works on mine..=/
thanks, for the info zeabrid
So I decided that i wanted to try hero the other day so i did some searching and made sure i had everything required ....newest radio... check.....pvt board...check...rom ready to flash...check...i went through the whole proccess and got KiNgxKxROM up and running for at least a day and a half...then lastnight i was playing around with the phone and it reboot on its own (kinda like the random reboots i used to get when i first got the phone)...it went to the G1 screen then just went black..so i pulled the battery and tried to reboot...now i have no response from the phone what so ever...its totally dead as far as i can tell
i saw that someone had success by putting another sd card in and trying to boot but that does nothing for me
I am trying everything i can because somehow enough moisture crept into the phone to cause the little "your not getting another g1" sticker to turn red
any way i am hoping that some how my situation has a remedy but i doubt it does
newspeak said:
So I decided that i wanted to try hero the other day so i did some searching and made sure i had everything required ....newest radio... check.....pvt board...check...rom ready to flash...check...i went through the whole proccess and got KiNgxKxROM up and running for at least a day and a half...then lastnight i was playing around with the phone and it reboot on its own (kinda like the random reboots i used to get when i first got the phone)...it went to the G1 screen then just went black..so i pulled the battery and tried to reboot...now i have no response from the phone what so ever...its totally dead as far as i can tell
i saw that someone had success by putting another sd card in and trying to boot but that does nothing for me
I am trying everything i can because somehow enough moisture crept into the phone to cause the little "your not getting another g1" sticker to turn red
any way i am hoping that some how my situation has a remedy but i doubt it does
Click to expand...
Click to collapse
this is not caused by the software sounds like your phone got a little wet some how and it messed up. try putting it in bowl of rice and if that does not work try a new battery.
tried a battery today at the store
i guess if it did get wet it could manifest itself a long time after the fact
well worth a shot regardless thanks for the advice
newspeak said:
tried a battery today at the store
i guess if it did get wet it could manifest itself a long time after the fact
well worth a shot regardless thanks for the advice
Click to expand...
Click to collapse
yeah i split soda on a keyboard once it did not start acting strange for 3 or 4 days after that. and pull the battery and take it out then complete submerge it for at least a day. but the damage is most likely done
Hey, something similar happened to me a few months back.
I use to get a lot of random reboots and it was quiet annoying and then one day my phone rebooted and it had a black screen, I took the battery out and put it back in and the phone was unresponsive.
When you plug in the charger does the red LED turn on or is it dead?
Mine, the led never turned on but it go warm because it still charged the battery.
My motherboard in the phone was fried somehow, I can assure you this isn't from the Hero rom at all because my phone died before I was even into roms.
Call HTC America (or where ever your from) and then tell them your problem and ask for an RMA repair, if the same thing happened to your phone as mine then you don't have to worry about them finding any "illegal software" (Root, and anything else that didn't come on the phone besides apps) I had root enabled and that voids the warranty but there would be no way for them to check so they would just replace the mainboard and send it back. In total it cost me 8 dollars to ship the phone and I had it back within a week - two weeks.
I hope this helped out!
EDIT: Is your water damage sticker red? I wasn't able to understand weither it was or not. I think it is and I just spent this entire time typing this long post for nothing then eeep! If it is, get an LG Vu Battery and replace the sticker with the one on the battery, I'm pretty sure they are identical.
Eh both stickers are red
thanks again ...it actually makes me feel better that it wasn't me messing around with hero that got me here
It just sucks having to pay the same amount as they are currently charging new customers for the phone under contract through the stupid insurance
Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
I don't have any experience while owning a Captivate and going to the Warranty Center...
But when I had my Samsung Impression, and the phone display (it was a touchscreen with a slideout keyboard) completely stopped working, it wouldn't register any touch at all, I took it to them, they turned it on, tested that it truly didn't work, and they gave me a new phone (might have been refurbished) on the spot. Walked out with a smile on my face and went on with my day.
Same experience with two LG Xenons with bubbles under the screen. On the spot replacement within 10 minutes after they verified that the moisture sensor was clear.
Sent from my SAMSUNG-SGH-I897 using XDA App
Refurbished phones are the replacement. Very easy to deal with.
I had the same thing with my wife's Bold - warranty center didn't really try to fix it, just did the replacement. You have to make sure to do the data wipe before the exchange, and they can't do much in terms of data transfer. Process itself is very quick and straight-forward.
For my captivate GPS I just did a mail replacement. Gives me the time to swap everything at home with no pressure.
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
jaykishora said:
Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
Click to expand...
Click to collapse
The Warranty Repair Center in my town doesn't stock Captivates. They'll take a look at the phone to see if it was damaged or submerged, then tell you to call the 800 number. Or, you can skip driving in to a warranty center and just call the 800 number. The people there will talk you through some basic troubleshooting, then ship you a replacement (ground is standard, you can pay for an upgrade to overnight). You have 10 days after that to return your phone.
As for your GPS problems.... if you've upgraded to JH7 and can get a solid lock out in the open under a clear sky, well... Sorry to disappoint, but your replacement phone is probably going to have just as many problems with the GPS. I do (and I'm on my 4th Captivate), so do 7 of my friends and coworkers who have Captivates, and so do about 90% or more of the people reporting on the forums.
According to AT&T and Samsung, the JH7 update 'addressed the GPS issues'. And it did make it better... Before, it would just about never lock on. Now I can usually get a lock within 10~20 seconds and it'll show me where I should be.... until I go for a drive.
The test is this: install My Tracks and go for a drive around town. Once you're done, take a look at your track.
If you've got a softtop convertable or a fiberglass roof, you're good.
If you've got the phone far forward on the dash and have a large, steeply raked windshield, you're good.
If you've got a large sunroof, you might be good.
Otherwise, you're stuck with a measured 50m~100m accuracy (it reports 15m~30m, but don't believe it) if you can even maintain lock.
Good luck!
RexEscape said:
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
Click to expand...
Click to collapse
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Very easy to deal with IMO. I am on my 3rd captivate.
1st one experienced random shutdowns, 2 days later received second one in mail and wouldn't get any network signal, 2 days later my 3rd and hopefully last captivate was on my doorstep.
All you have to do is send in your old unit. I was satisfied with the android people over at ATT.
Dealing with AT&T is MUCH more pleasant then dealing with Samsung for your warranty support. They're quick, they're nice, and they get you in and out in about 30 minutes.
z28james said:
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Yeah, I don't think it's that. It wasn't just on the Browser. It was also doing it while I was just flipping through the apps or reading an email using the stock email, or SMS, or looking at Settings. Anything I was on, it booted me out and took me to the Home screen. I returned it. I'm getting my 5th Cap today.
Thanks for all the replies. I'll post my experience if it turns out to be any special or interesting.
One other question. My phone is currently rooted. Should I spend effort unrooting it or it should be fine?
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Pleasant experience
I went to the AT&T warranty center last weekend and was in and out of the store in less than 10 minutes with a new Captivate in hand. It was an extremely pleasant experience.
Just want to say that this replacement device (new and not refurbished) locks the GPS in about 10 sec inside the car and even faster under the sky and remains spot on. This leads me to believe that it may be some batches of device with buggy hardware with GPS issues.
Thanks
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
RexEscape said:
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Click to expand...
Click to collapse
I'm a manager at one of the at&t device support centers. Odin one click flash to original software is the only way to pass our inspections. We're not dumb. We can see if you've monkeyed with it in exactly 3 clicks
Sent from my SAMSUNG-SGH-I897 using XDA App
Walked in, gave them a Captivate that refused to charge, boot, or respond in any way, walked out with one that works.
Took maybe 30 minutes tops.
danalo1979 said:
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
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When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
jaykishora said:
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
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Looks like you were lied to.
Unless if you were still under your 30 days, which would put you under the buyer's remorse program [completely apart from Warranty], then you'd be receiving a new model.
+ most Warranty Captivates are affected by the random shutdown issue, as they aren't scrapped if they're under the affected IMEI range.
You're using a refurbished Captivate, all in all.
My first phone was rooted and then the random crashes started. It got so bad I couldnt turn the phone on unless I did a battery pull then with the charger plugged in and finger banging and milking a cow at the same time.
I finally got it into download mode and went back to stock. I went to the tech center explained what happened and she replaced it right on the spot and gave me a NEW phone, battery and charger. BUT she gave me my old battery cover. :-(
Sent from my Captivate.
Hello folks,
I just noticed that my camera app flash and flashlight app don't work. No matter what options are selected the LED wont come on
Is there anything should look into before I call them and assume its a hardware failure?
Thanks,
Pete
pasta1234 said:
Hello folks,
I just noticed that my camera app flash and flashlight app don't work. No matter what options are selected the LED wont come on
Is there anything should look into before I call them and assume its a hardware failure?
Thanks,
Pete
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If you have the tools and are comfortable with it, remove the back and see if the ribbon cable for the flash is correctly installed. Otherwise, you'll need to do a warranty claim through Motorola. Regular white and black Xs you can get from the carrier, but I'm not a fan of refurbs, so I use the manufacturer's warranty at all times when available.
You could try a factory reset first just to be sure, but it sounds like its a hardware problem.
The flash seems like it is an easy thing to replace, some of the replacement backs available on ebay come with them too, so maybe get a wood or different color back for cheap at the same time if you are gonna do it yourself.
Good luck
-Another Pete
I appreciate all the advice guys...I went ahead and called Moto Support, all they could do was have it sent for evaluation and possible repair since its still under warranty. I tried to offer a credit card as collateral for a new device but they wouldn't go for it...
Not really interested in doing it myself since its only 3 months old, never dropped or anything, very frustrating.
Does anyone have experience with Moto's turn around time ? This is my primary phone not sure how i am going to do this
Pete
pasta1234 said:
I appreciate all the advice guys...I went ahead and called Moto Support, all they could do was have it sent for evaluation and possible repair since its still under warranty. I tried to offer a credit card as collateral for a new device but they wouldn't go for it...
Not really interested in doing it myself since its only 3 months old, never dropped or anything, very frustrating.
Does anyone have experience with Moto's turn around time ? This is my primary phone not sure how i am going to do this
Pete
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Weird, my Moto X led flash isn't working either. I've had it only a couple weeks, and it worked fine initially, but now it's not. I also haven't dropped it or anything. I wonder if it is a common issue.
Very Weird, maybe some update screwed something up ?
Does anyone know if there is a way of enabling the LED without the use of the typical apps to verify if its working ?
Pete
sosleadgtr said:
Weird, my Moto X led flash isn't working either. I've had it only a couple weeks, and it worked fine initially, but now it's not. I also haven't dropped it or anything. I wonder if it is a common issue.
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Just as an update, I took my phone inside the dry sauna and the flash worked, perhaps the heat had something to do with it.. Definitely not a software issue now.
As soon as it cooled off the, the flash stopped working again.
I've filed a repair claim, let's see what happens now..
Pete
Sent from my XT1053 using xda app-developers app
My Verizon DE XT1060 started having a flash issue about a month ago. First time it looked like it was barely flickering and giving off no real light with a flashlight app, and same for camera flash. It came back on after a few minutes. Second time a couple weeks ago it was off for a couple hours, and I started filling out a repair form online, but as I pressed on it a little bit, it came back on. I got on their customer support chat and told what was going on and the support person told me to factory reset if it happens again to see if its software or hardware. Last night it lost function again and was off all day today. I reset to stock recovery and unrooted and tried to relock (no success) but the LED flash remained useless. I got on tech support chat again and was told they'd replace it under warranty with a "like new" same device. I haven't completely set it up yet, but afterward I squeezed the light firmly with my hand and it came back on. Obviously a loose circuit or something. I don't know if i should get the replacement or keep it.
I eventually had mine taken care of by Motorola support and it took them several tries. My advice is to make it obvious that it is intermittent and to take pictures of its condition before shipping.
If it under warranty they should handle it but be prepared for the process....
pete
bkoltai9 said:
My Verizon DE XT1060 started having a flash issue about a month ago. First time it looked like it was barely flickering and giving off no real light with a flashlight app, and same for camera flash. It came back on after a few minutes. Second time a couple weeks ago it was off for a couple hours, and I started filling out a repair form online, but as I pressed on it a little bit, it came back on. I got on their customer support chat and told what was going on and the support person told me to factory reset if it happens again to see if its software or hardware. Last night it lost function again and was off all day today. I reset to stock recovery and unrooted and tried to relock (no success) but the LED flash remained useless. I got on tech support chat again and was told they'd replace it under warranty with a "like new" same device. I haven't completely set it up yet, but afterward I squeezed the light firmly with my hand and it came back on. Obviously a loose circuit or something. I don't know if i should get the replacement or keep it.
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I'm not sure what happened, but when I woke up today my G4 was stuck on the LG logo. If I pull the battery and put it back in, it will start booting by then freeze on the yellow Sprint logo, and then start rebooting again. The second time it doesn't leave the screen the LG logo. I've not changed anything on the device (rooted, ZV5). It's been rock stable until this mysterious event.
Any ideas, comments?
I'm going to see about trying to reflash stock (maybe I'll go past ZV5 now).
Oh, crud. This sounds exactly like my problem, and my serial starts with 505.
http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
Yes I also had the same symptoms, but it happened while I was at a Sushi restaurant and my phone was safely in my pocket. It turns out it's the dreaded bad motherboard, and the only solution is to initiate a repair through LG directly (if you prefer to keep your existing phone), or if you have the repair warranty, you can try your carrier but that risks getting a refurb unit that may have other problems.
Some people report temporary success by either freezing the phone, or even baking the phone. But these are temporary only, just to give you enough time to retrieve any important data before the phone resumes the bootloop problem due to bad soldering on the motherboard.
KingFatty said:
It turns out it's the dreaded bad motherboard, and the only solution is to initiate a repair through LG directly (if you prefer to keep your existing phone), or if you have the repair warranty, you can try your carrier but that risks getting a refurb unit that may have other problems.
Some people report temporary success by either freezing the phone, or even baking the phone. But these are temporary only, just to give you enough time to retrieve any important data before the phone resumes the bootloop problem due to bad soldering on the motherboard.
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Thanks!
Sprint has in fact ordered me a replacement that I can pick up today. Does LG really just replace the mainboard with a new one, or do they give out refurbs, too? If Sprint only has a refurb for me (which I suspect), I wonder if I should decline that and ship it off to LG instead.
FWIW, I tried freezing the phone, but it had no effect on the problem. I see in the other thread most people had no luck with cold, but lots of luck with baking it. I don't really want to try that, though. My backup is 2 months old so I'll just have to live with kicking myself for not doing my monthly backup on schedule.
In my situation, I got back the same phone from LG with a new motherboard. I had noticeable markings on the outer frame that were right in the same spots on the returned phone, so confirmed it was the same frame. The label under the battery was the same too.
One thing I noticed was a new single piece of dust under the camera screen, so that again confirms they are disassembling. I plan to open my phone to add heatsink pads, and will remove the dust at that time (It doesn't affect the pictures noticeably, and I wouldn't have seen it if I didn't closely examine my phone to see if it was the same phone).
Anyway I personally had a bad experience with an old refurb phone years ago, so I preferred to go through LG service, not Sprint.
What ROM did you phone come back with, and how long ago did you send it in? I'm hoping they are not sending out ZVB (yet), because then I'd be stuck on Marshmallow without root.
I'm about to head out to the Sprint store tonight; if it's a refurb and on ZVB I will definitely not let them replace it, and will instead roll the dice again and RMA it with LG. If it's just a refurb but ZVA or earlier (which allows me to rollback to ZV6 and get root), I'm not yet sure what I'll do.
______
The replacement I got from sprint is a refurb with ZBA.
Oh, as for what ROM, at the time I think they had just released ZVA. My phone was on the earlier ROM, but they returned the phone with the latest ZVA (at the time), so if I were to guess, I think you will get the latest ROM, which right now is ZVB.
KingFatty said:
Oh, as for what ROM, at the time I think they had just released ZVA. My phone was on the earlier ROM, but they returned the phone with the latest ZVA (at the time), so if I were to guess, I think you will get the latest ROM, which right now is ZVB.
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Thankfully I got ZVA, so I'm about to downgrade it to ZV6 (which is safe: http://forum.xda-developers.com/sprint-g4/development/howto-downgrade-to-zv6-upgrade-to-t3265976)