[Q] Nexus 6 screen broken need to activate USB debugging - Nexus 6 Q&A, Help & Troubleshooting

The screen on my nexus 6 is broken.
The phone can still connect to my mac and is recognised by Android file transfer.
I want to have the phone screen emulated on my mac with [email protected] and have downloaded java sdk and android sdk.
Now I need to activate the USB debugging using the mac as I have no use of the phones screen. Please could someone advise.
Many Thanks

Does the phone have custom recovery installed (TWRP?)

Related

[Q] Need Help ASAP

My g1 isnt working with win 7.. I connected it but windows doesnt seems recognizing it...i installed android SDK manager, usb drivers from it but nothing happening....
any suggestion???
What isn't working? Are you trying to access sd card or ADB into the phone?
SD card: make sure to enable USB drive mode on you phone.
ADB: Set-up your SDK per numerous guides here on XDA or elsewhere. Download PDAnet to your computer, it will install required drivers (seems to be the best way around it). Make sure to enable USB degugging under development settings on your phone.
Good luck.
yup im tryin to access memory card but win 7 doesnt seem to recognize my fone, nothing happen when i connect my fone through USB...
n ya i enabled USB debugging but it dint work either...\and there is no Mount Option showing in fone either....
So there's nothing in the notifications saying "USB connected, Select to copy files to/from your computer?" Sounds like a bad cable/port/card to be honest.
I recently upgraded to W7 and it detected my phone and installed drivers automatically.

[SOLVED] Galaxy S Advance stops being recognized by Windows 7 after a while

I have this strange problem:
when I connect my Samsung Galaxy S Advance to my PC, the phone is recognized and I can start downloading my pictures, but, after a while, the download is interrupted and phone is not recognized any more...
Symptoms:
- Phone detected at first time is not detected any more after a while.
- After detection failure, if I try to browse my phone content, either in phone or SD card memory, Windows Explorer freezes.
Tried solutions:
- I've tried disabling and enabling all Developer Options on my phone, but the problem persists.
- Also, I've noticed that, while my phone is connected and recognized by Windows, the command
Code:
adb devices
returns an empty list of devices.
These are my system characteristics:
Phone specs
- Model code: GT-I9070
- Android Version: 4.1.2 (Jelly Bean)
- Baseband: I9070XXLQE (Germany)
- Kernel: 3.0.31-1122398 [email protected] #2 SMP PREEMPT Tue Apr 9 14:55:54 KST 2013
- Version build: JZO54K.I9070XXLQE
- Root: NO
- SD Card: 8GB working and recognized
PC specs
- OS: Windows 7 64-bit
- Installed Software: Samsung Kies, SDK
What can I do?
Thank you very much!
Try reinstall the Kies driver...
Sent from my GT-I9070 using xda premium
i'm not an expert but i would try disabling samsung kies, reinstalling samsung drivers, then plugging cable in different usb port, also could be faulty cable, dirty connectors @ phone, firewall... :fingers-crossed:
edit: razvan wrote @ same time
I have the same problem, the connection is lost when you turn off the screen.
Now I can't even connect the phone to the PC, it is not recognized...
See this thread...
Help please.
If you have wi-fi use samba filesharing.
The problem is with your usb cable-usb port-windows
Control panel -device manager -print screen with universal serial bus controllers
Tarola said:
If you have wi-fi use samba filesharing.
The problem is with your usb cable-usb port-windows
Control panel -device manager -print screen with universal serial bus controllers
Click to expand...
Click to collapse
Unfortunately I don't have Wi-Fi.
Yes, the problem must be with my USB cable, port or Windows.
I attach the screen-shots of the device manager.
ZioAlfredo said:
Unfortunately I don't have Wi-Fi.
Yes, the problem must be with my USB cable, port or Windows.
I attach the screen-shots of the device manager.
Click to expand...
Click to collapse
Tried to turn on usb debugging?
And on some other PC? Is it the same?
shut_down said:
Tried to turn on usb debugging?
And on some other PC? Is it the same?
Click to expand...
Click to collapse
Yes, I've tried to turn on USB debugging but this PC doesn't even recognize the device... I've tried to install drivers from the device manager, without success.
On other PCs I have no problems.
ZioAlfredo said:
Yes, I've tried to turn on USB debugging but this PC doesn't even recognize the device... I've tried to install drivers from the device manager, without success.
On other PCs I have no problems.
Click to expand...
Click to collapse
Then some PC problem. If you have time and nerves - reinstall Windows on that PC. But first try other USB port or something. Rescan with antivirus...
shut_down said:
Them some PC problem. If you have time and nerves - reinstall Windows on that PC. But first try other USB port or something. Rescan with antivirus...
Click to expand...
Click to collapse
Unfortunately, reinstalling Windows on this PC is not an option.
I've tried to change USB port and the automatic driver installation gave the attached result: a partial error... still no recognition as MTP USB device
I cannot see the phone content in Windows Explorer... I don't know what I can do with the successfully installed device "SAMSUNG Android ADB Interface"...
I attach some more screen-shots of the connected and partially recognized Android device properties...
It seems that the modem function of the phone has been recognized by Windows, but I just need the USB storage feature!
ZioAlfredo said:
I attach some more screen-shots of the connected and partially recognized Android device properties...
It seems that the modem function of the phone has been recognized by Windows, but I just need the USB storage feature!
Click to expand...
Click to collapse
I see there is adb driver. Try with this: http://forum.xda-developers.com/showthread.php?t=2105707
shut_down said:
I see there is adb driver. Try with this: http://forum.xda-developers.com/showthread.php?t=2105707
Click to expand...
Click to collapse
Thank you, it worked for few seconds, then it did not find the device any more...
Thank You for your reply in that other topic. Now to this matter.
1. What option did you choose under lock screen? Swipe or None?
2. Even I have faced the problem and the solution i found was simple. This happens when our phone goes into deep sleep and to bring the files back you just need to unlock the phone. Just press the unlock or homescreen button and windows will start recognising the phone again.
Parameswaran Iyer said:
Thank You for your reply in that other topic. Now to this matter.
1. What option did you choose under lock screen? Swipe or None?
2. Even I have faced the problem and the solution i found was simple. This happens when our phone goes into deep sleep and to bring the files back you just need to unlock the phone. Just press the unlock or homescreen button and windows will start recognising the phone again.
Click to expand...
Click to collapse
Hi,
1. None.
2. The screen is always on, Windows loses the connection without apparent reason in the first minute or so of connection. Now is even worse, I've just connected the device and I can't explore the phone folders because Windows just stopped recognizing the phone...
This is what I see in Windows Explorer after connecting the phone: Windows seems to lose connection to it, failing to find files and folders...
unmount your card and try again
Tarola said:
unmount your card and try again
Click to expand...
Click to collapse
This is good and works for re-establishing the connection when it is lost.
I'll tell you if this is the final solution or if the problem keeps showing up after a while.
ZioAlfredo said:
This is good and works for re-establishing the connection when it is lost.
I'll tell you if this is the final solution or if the problem keeps showing up after a while.
Click to expand...
Click to collapse
Did you scan your pc for a virus? If it works on other PC, then obviously it is a problem with the one you use.
Sent from my GT-I9070 using Tapatalk

MTP & "Nexus 6" drivers won't install...help?

Hey guys, weird stuff going on here.
Downloaded the latest Android USB drivers as well as the SDK. When updating the device from the device manager, ADB drivers loaded fine, but MTP drivers and "Nexus 6" (camera mode) drivers will not install no matter what I try. USB debugging mode or not, no dice.
What I did find odd, is that when opening the android_winusb.inf file that was packaged in the latest usb drivers, there is no mention of a Nexus 6 phone inside - which explains why the drivers won't install See screenshots below.
http://i.imgur.com/qmgxwsd.png
http://i.imgur.com/9NGYxsR.png
I'm not sure if I feel comfortable "hacking" the inf file in order flash my phone, but maybe it would be ok Is this a screw up on Google's part or am I way off base here?
wfujay said:
Hey guys, weird stuff going on here.
Downloaded the latest Android USB drivers as well as the SDK. When updating the device from the device manager, ADB drivers loaded fine, but MTP drivers and "Nexus 6" (camera mode) drivers will not install no matter what I try. USB debugging mode or not, no dice.
What I did find odd, is that when opening the android_winusb.inf file that was packaged in the latest usb drivers, there is no mention of a Nexus 6 phone inside - which explains why the drivers won't install See screenshots below.
http://i.imgur.com/qmgxwsd.png
http://i.imgur.com/9NGYxsR.png
I'm not sure if I feel comfortable "hacking" the inf file in order flash my phone, but maybe it would be ok Is this a screw up on Google's part or am I way off base here?
Click to expand...
Click to collapse
I'm having similar issues, laptop running win 7 can't see Nexus 6, DL'd drivers, even tried Motorola for drivers but although showing in device manager as installed no connection
At least they installed for you. The drivers don't even recognize my device. I still get a yellow Nexus 6 in device manager with no usable connection. Ugh...
Sent from my Nexus 6 using Tapatalk
Seems to be a lot of this going around. I'm on win 8.1. I couldn't get the drivers to work via the sdk. Then I tried the Google and Motorola drivers. After deleting the devices on device manager I finally got the N6 to connect via mtp. However, I can't the computer won't connect via mtp if USB debugging is on. On top of that I can't get adb to even see the phone. I would suspect it's more of a Windows problem at this point. I need to do some more testing from another pc.
Sent from my Nexus 6 using XDA Free mobile app
Have any of you tried using Wug's Toolkit?
http://forum.xda-developers.com/showthread.php?t=2947452
Managed to connect via PTP eventually by uninstalling and reinstalling drivers, seems to work with PTP and USB debug on, but not with MTP
wfujay said:
Hey guys, weird stuff going on here.
Downloaded the latest Android USB drivers as well as the SDK. When updating the device from the device manager, ADB drivers loaded fine, but MTP drivers and "Nexus 6" (camera mode) drivers will not install no matter what I try. USB debugging mode or not, no dice.
What I did find odd, is that when opening the android_winusb.inf file that was packaged in the latest usb drivers, there is no mention of a Nexus 6 phone inside - which explains why the drivers won't install See screenshots below.
http://i.imgur.com/qmgxwsd.png
http://i.imgur.com/9NGYxsR.png
I'm not sure if I feel comfortable "hacking" the inf file in order flash my phone, but maybe it would be ok Is this a screw up on Google's part or am I way off base here?
Click to expand...
Click to collapse
This may not apply to you at all, but with the mess of Android drivers I have to install over time I've finally figure out a solution when something is not installing correctly. Did you try right clicking on the Nexus 6 (I'm assuming that has a yellow exclamation point) going to:
Update Driver Software > Browse my computer... > Let me pick from a list > Portable Devices > and find a compatible MTP driver in there
I'm saying Portable Devices specifically because that's how my Nexus 6 shows up as (as an MTP device) in the device manager.
Use the universal naked drivers. I have multiple devices and the drivers don't cooperate with each other but since I installed the naked drivers I have had any issues.
http://www.xda-developers.com/andro...r-solves-your-adb-driver-problems-on-windows/
---------- Post added at 05:46 PM ---------- Previous post was at 05:45 PM ----------
http://forum.xda-developers.com/goo...nt/adb-fb-apx-driver-universal-naked-t2513339
I fixed it! Wug's toolkit didn't work, although I'm about to use it to unroot, lock, and return my phone to factory state since it has to be taken back to the AT&T store to be replaced due to a screen defect. Hope they don't freak out about the death star being scratched off, lol.
Anyway, oddly enough the problem is because I'm using Windows 8.1 N, which doesn't come with Windows Media Player or any of the media features. Installing the Media Feature Pack for N and KN versions of Windows 8.1 sorted it out. Installed, rebooted, done. I can now access the device in any mode and the device driver errors are gone.
So if anyone is having the same issue with Windows 8.1 N, download and install this: http://www.microsoft.com/en-us/download/details.aspx?id=42503
Reboot and enjoy!
thanks
EvanVanVan said:
This may not apply to you at all, but with the mess of Android drivers I have to install over time I've finally figure out a solution when something is not installing correctly. Did you try right clicking on the Nexus 6 (I'm assuming that has a yellow exclamation point) going to:
Update Driver Software > Browse my computer... > Let me pick from a list > Portable Devices > and find a compatible MTP driver in there
I'm saying Portable Devices specifically because that's how my Nexus 6 shows up as (as an MTP device) in the device manager.
Click to expand...
Click to collapse
Same thing was going on with my nexus 6 and I tried what you said and updated everything. Now the MTP works. thanks
Update Driver Software > Browse my computer... > Let me pick from a list > Portable Devices > and find a compatible MTP driver in there
Click to expand...
Click to collapse
Thank you so much ! MTP Works now. Hail to the king
EvanVanVan said:
Update Driver Software > Browse my computer... > Let me pick from a list > Portable Devices > and find a compatible MTP driver in there
I'm saying Portable Devices specifically because that's how my Nexus 6 shows up as (as an MTP device) in the device manager.
Click to expand...
Click to collapse
Ran into the same issue initially when I was trying to root my Nexus 6. Wug's didn't work, and neither did the naked universal drivers. Added the Nexus 6 ID to the inf and still didn't work.
Had to install the Motorola driver kit, and then go through the drivers as above to find a Motorola that finally worked; while the Motorola driver is just a wrapper for some Microsoft driver that normally comes built into Windows since Windows 7.
Nexus 6 Driver (ADB, Fastboot and MTP) for Windows and MAC
http://www.theandroidsoul.com/nexus-6-driver-adb-fastboot-mtp-windows-mac-68355/
I discovered the following troubleshooting tip listed below (amongst others) at the website above. It worked flawlessly with my brand new unlocked stock Motorola NEXUS-6 (XT-1103) and Windows-7 PC. Thank you and big props to the developer(s) who posted it!
1.Connect your Nexus 6 to computer with a USB cable and open Device manager on your computer.
2.Look for ‘Android Composite ADB Interface‘ entry, right-click and select uninstall from the context menu.
3.In the uninstall pop-up that appears, tick ‘Delete the driver software for this device’ checkbox and press the “Ok” button.
4.Disconnect your phone from your computer.
5.Disable USB debugging on your Nexus 6 from Settings » Developer options » un-tick ‘USB debugging’ checkbox.
6.Put your Nexus 6 in MTP mode (It should be in MTP by default unless you selected the Camera (PTP) mode).
7.Connect your Nexus 6 to the computer again, and let the computer re-install drivers automatically. If it doesn’t re-installs driver, try toggling the ‘USB debugging’ option on your device.
Same here. Nexus 6 stock lollipop 5.1.1 with unlocked bootloader. I thought it was my personel windows 7 pc. But no its any pc I try to connect to. Found that out because I work at a big business full of windows pc's. I remember at one point not having this problem at all. Don't know if it was before one of the lollipop updates but I remember I used to connect my phone at work on any pc the pc would automatically open MTP asking me what I wanted to do. That was without adb turned on. I've tried everything searched everywhere, installed,uninstalled drivers from Google, Motorola etc. Even tried wugfresh's instructions. My pc does not recognize my phone at all. Mtp, Adb, Fastboot, nothing. Weird thing is I also have a nexus 5 and as soon as I connect it its recognized. Don't know if it maybe the cable that's the only thing I haven't tried since my cables are not Motorola cables, or nexus 6 original cable as that is the way I bought it. But it used to connect. Now I'm stuck, at a loss. Don't get it, called Motorola, Google, T-Mobile. I think they know nothing about phones as when I tell them the problem they look at me like I'm talking Chinese. If anyone knows what the problem is and have been able to fix it please hit me up @ [email protected] Just about to give up. I just don't understand what the problem maybe. Running stock lollipop 5.1.1 with unlocked bootloader never rooted. Thanks and hope someone can help.
I had the same issue. I installed the latest google drivers from the Android SDK and my computer would not recognize my Nexus 6. I couldn't use fastboot or anything. I was able to fix this though. With my Nexus 6 hooked up to my computer, I opened device manager. There was the "unknown device" which was my Nexus 6 obviously. I right clicked on it and attempted to install the driver, the automatic driver installation method could not find it. I had to point it directly to the file. The file is located in the android-sdk files. I had to point it to c:/android-sdk/extras/google Obviously location will vary depending on where you installed the android-sdk. Just make sure to only point it to extras/google. I wen't further in the first attempt and it didn't work. I hope this helps. I suck at explaing stuff.
Long Island NOOBIE said:
http://www.theandroidsoul.com/nexus-6-driver-adb-fastboot-mtp-windows-mac-68355/
I discovered the following troubleshooting tip listed below (amongst others) at the website above. It worked flawlessly with my brand new unlocked stock Motorola NEXUS-6 (XT-1103) and Windows-7 PC. Thank you and big props to the developer(s) who posted it!
1.Connect your Nexus 6 to computer with a USB cable and open Device manager on your computer.
2.Look for ‘Android Composite ADB Interface‘ entry, right-click and select uninstall from the context menu.
3.In the uninstall pop-up that appears, tick ‘Delete the driver software for this device’ checkbox and press the “Ok” button.
4.Disconnect your phone from your computer.
5.Disable USB debugging on your Nexus 6 from Settings » Developer options » un-tick ‘USB debugging’ checkbox.
6.Put your Nexus 6 in MTP mode (It should be in MTP by default unless you selected the Camera (PTP) mode).
7.Connect your Nexus 6 to the computer again, and let the computer re-install drivers automatically. If it doesn’t re-installs driver, try toggling the ‘USB debugging’ option on your device.
Click to expand...
Click to collapse
This didn't work the first or second time. I did steps 2 through 7 3 times and then it worked. I must have had a lot of drivers installed.
So if it doesn't work the first time, keep uninstalling the drivers and try again and again. Worse case scenario, you have to install the drivers again. hope this helps.
I want to add my own tale to his thread with the hope that it will help someone. I could not see the Nexus 6 when I set MTP mode or MIDI mode. The phone showed up on the PC when I selected PTP (camera) mode. In my case, I had four external USB3 hard drives connected. I finally turned off the hard drives and then MTP mode would be visible, both as a Portable Device, named Nexus 6, in the Device Manger, and as the same under My Computer in Windows Explorer. After Imy PC recognized the Phone in MT mode, I tuned on the external drives and all were visible.

Why does my computer no longer recognize my phone after doing marshmallow update?

I have two Nexus 6s, one completely stock and one that I just upgraded to Marshmallow. I downloaded sdk and minimal adb and fastboot today in order to install marshmallow. I just plugged in my completely stock unmodified Nexus 6 into my computer to get my photos off my stock Nexus before I send it back to amazon and although the phone charges, nothing pops up for it being a storage device, I switched it between MTP and PTP on the phone but it does nothing, the phone does not show up, same goes for the Nexus 6 that has marshmallow on it, also switched that to MTP. My computer detects the phone because it allows me to eject it from usb but that is about it. Anything else I can try? trying to get pics off the old Nexus before I send it back.
PolishDude said:
I have two Nexus 6s, one completely stock and one that I just upgraded to Marshmallow. I downloaded sdk and minimal adb and fastboot today in order to install marshmallow. I just plugged in my completely stock unmodified Nexus 6 into my computer to get my photos off my stock Nexus before I send it back to amazon and although the phone charges, nothing pops up for it being a storage device, I switched it between MTP and PTP on the phone but it does nothing, the phone does not show up, same goes for the Nexus 6 that has marshmallow on it, also switched that to MTP. My computer detects the phone because it allows me to eject it from usb but that is about it. Anything else I can try? trying to get pics off the old Nexus before I send it back.
Click to expand...
Click to collapse
btw adb sees the phone no problem
I have the same problem. Windows seems to recognize the phone, but it displays no content when I try to browse files.
Just did a clean flash of the factory image.
EDIT:
Ok, I'm an idiot... here's the solution:
http://forum.xda-developers.com/showpost.php?p=63151023&postcount=2
Yadao said:
I have the same problem. Windows seems to recognize the phone, but it displays no content when I try to browse files.
Just did a clean flash of the factory image.
EDIT:
Ok, I'm an idiot... here's the solution:
http://forum.xda-developers.com/showpost.php?p=63151023&postcount=2
Click to expand...
Click to collapse
nope that does nothing on my phone, both are set correctly at MTP or PTP, nothing works
BTW when I eject the USB it lists it as "android adb interface" I have a feeling that is why it is not showing up?
Mine just says MTP when I eject it. Did you try toggling USB debugging on and off?
Yadao said:
Mine just says MTP when I eject it. Did you try toggling USB debugging on and off?
Click to expand...
Click to collapse
I deleted the adb driver and that fixed the issue but that can't be the correct way because I think it would be pointless to have to install and delete the adb driver each time I want to use it? I knew it was more computer related than phone related but what is the correct way to make the phone work with a adb driver installed on the computer?
PolishDude said:
I deleted the adb driver and that fixed the issue but that can't be the correct way because I think it would be pointless to have to install and delete the adb driver each time I want to use it? I knew it was more computer related than phone related but what is the correct way to make the phone work with a adb driver installed on the computer?
Click to expand...
Click to collapse
I honestly don't know. I've always had mixed results. Sometimes it would work automatically, sometimes I'd have to manually install the google drivers when the phone is in the bootloader.
Had the same "problem", to fix it and for windows to show the contents of the phone, you just need to pull down the top drawer and select mtp file transfer from the USB options. It is set for " charge only" as default. Try it out!
Sent from my Nexus 6 using Tapatalk
Pull down the status bar and set charge only to transfer files
Tek-Toyz said:
Had the same "problem", to fix it and for windows to show the contents of the phone, you just need to pull down the top drawer and select mtp file transfer from the USB options. It is set for " charge only" as default. Try it out!
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yasharkhan said:
Pull down the status bar and set charge only to transfer files
Click to expand...
Click to collapse
Exactly: it is not a problem, but just a new way to manage USB connections. You just have to pull down the status bar and choose one of the USB options for your Nexus 6
lol you guys aren't understanding, I did that and it did not fix the issue. The phone was still not recognized as a storage device. I also tried a Nexus 6 that was on 5.1.1 which does not have the charging only option in the drawer and it also was not recognized but once I deleted the adb driver from my computer, my computer saw both as storage devices when I put them into MTP mode
Go into developer settings
Make sure checked Debugging on
Then Scroll down
Look for MTP CHange it to something else in the settings
then back MTP Your computer will then see it it bug in 6.0
Follow my Video
https://youtu.be/At0auL6CQeg

Driver issue

Hi all,
First a quick info:
The Problem -- Nexus 6 internal storage doesn't show up when connecting to my main desktop computer.
I have had my Nexus 6 for almost a year now and since the beginning I couldn't make my main computer to recognize the phone's internal storage.
Whenever I connected the phone to another computer, the driver installed just fine and I was able to access the internal storage.
I previously had a first gen moto g and I thought the problem was because the moto g drivers were causing some mess with the Nexus so I uninstalled the old drivers and plugged my nexus so windows automatically downloaded what is shown as "Google Nexus ADB Interface" under Android device in Device manager.
I also have installed Android SDK tools in my PC since I had the Moto g and I cant remember how many times I have updated it. The Google driver is shown as installed.
The device is unlocked but not rooted.
Here comes the weird part... If I have USB debugging enabled then I can see the camera files in my PC when I choose PTP in USB configuration. However.. if I disable USB debugging then I can't even see the pictures.
I have tried selecting PTP and changing back to MTP as suggested in some threads with no luck.
I also tried turning the device off and then boot into fastboot, then plug the phone into the computer as this worked in some other computer.
This is driving me crazy, I know this is a computer related problem but I don't know what else to try.
Could you help me please?
Thanks
adrek09 said:
The Problem -- Nexus 6 internal storage doesn't show up when connecting to my main desktop computer.
Whenever I connected the phone to another computer, the driver installed just fine and I was able to access the internal storage.
Click to expand...
Click to collapse
www.wugfresh.com
Install the Nexus Root Toolkit on your PC.
In a sub directory of that kit you will find several usb drivers. Do some trial and error with those drivers.
NLBeev said:
www.wugfresh.com
Install the Nexus Root Toolkit on your PC.
In a sub directory of that kit you will find several usb drivers. Do some trial and error with those drivers.
Click to expand...
Click to collapse
Hi, thanks for the reply,
I forgot to tell that I tried that one too.
I followed the driver installation guide step by step with no luck.
Tried the recommended solution at step 3 of the guide and since it didnt work then I tried the manual installation with a couple "Bluetooth Peripheral Device" devices that are shown under Other Devices in Device manager
adrek09 said:
Hi, thanks for the reply,
I forgot to tell that I tried that one too.
I followed the driver installation guide step by step with no luck.
Click to expand...
Click to collapse
Because it works on a different PC. I assumed a driver issue.
My Suggestion is to install the driver manually.
Open the device manager.
After connecting you must see a change in the device manager. If not change USB-port and/or cable. And change on the Nexus 6 the charging
mode to data mode.
When still no 'internal storage' back to device manager and update the driver by right clicking. Try automatic and search on my computer - navigate to the drivers in NRT.

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