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My Razr i makes WiFi drop/crash

Hi folks !
Recently I started to experience some troubles using my WiFis connections. The problem is simple, the connection drops, the WiFi network disappears from all the devices, and a few seconds later it comes back.
At first I thought it was a problem with the router of my work. But then I started to experience the same things at home. Then I decided to test the WiFi without connecting my Razr i to it and it worked like a charm. Now, as soon as I connect my Razr i to a WiFi, it crashes a few seconds/minutes later and keep doing it until I disconnect my phone from the WiFi.
Did someone experience the same thing ? Have you any idea for solving the problem ?
Thanks anyway.
PS : I only use 5Ghz WiFis. I'll try with 2.4 soon but the 5Ghz compatibility was one of the reasons why I bought this phone...

We have also issues with our WLAN at home, which is sometimes (but not always) very unstable in connection with a Samsung 5 Laptop (regular reboots shortly after activating the laptop Wifi).
I did not experience this problem yet with my Razr i, but I will keep it in mind over the next days (we have a complex setup with several computers, phones and Android entities based around a Fritzbox 7390, so error identification and validation takes very long and is not finished yet).
BTW - if you look for help here, please specify your WLAN router in detail as well as your provider and general IT-setup.

Tevac said:
We have also issues with our WLAN at home, which is sometimes (but not always) very unstable in connection with a Samsung 5 Laptop (regular reboots shortly after activating the laptop Wifi).
I did not experience this problem yet with my Razr i, but I will keep it in mind over the next days (we have a complex setup with several computers, phones and Android entities based around a Fritzbox 7390, so error identification and validation takes very long and is not finished yet).
BTW - if you look for help here, please specify your WLAN router in detail as well as your provider and general IT-setup.
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Click to collapse
Well ! Thanks for the reply.
My router that provides the two WiFis is a Cisco Linksys WRT61N.
My setup is kinda complex but works well. Got another router provided by my ISP, which is the DHCP server. This router is connected to a port of the WRT61N switch. Not to the internet port. Every connection that enters in the ISP router goes to the Linksys, and then is NATed by it. I don't think those informations are very relevant but anyway here they are. That's a complex setup but it works well (needed to do that because I have cable connection, and the cable modem/router have very limited configuration).
The devices that use my two WiFi are :
2.4Ghz : My Razr i right now.
5Ghz : Two iPads, and the HTC 8X of my girlfriend.
I made some other tests, one the Razr i there is an option for switching on or off a kind of network frequency. So instead of both enabled, I enabled only the 2.4Ghz WiFi frequency and connected my phone to my 2.4Ghz WiFi. No problems detected. Stable connection. Right now I'm at work, and everything works well in 2.4Ghz. So there is clearly a problem with the 5Ghz frequency on my Razr i.
Anyway, during those tests, I discovered something very interesting. My battery life had a huge improvement with the desactivation of the 5Ghz WiFi frequency.

Thanks for the details - especially on the 2.4/5 GHz topic.
I am also at work right now, but will check it at home and keep you posted.

WPA2
I had the same problem, I think it was triggered everytime the phone went to "sleep". It was changing the security encryption that fixed it for me. I can't remember what i had on the router as default, and I'm not at home right now to check what I'm running, but I believe it's WPA2. After the change, I had no trouble whatsoever. Hope this helps, good luck!
EDIT: nevermind what i said, i just logged into my router and remembered it wasnt the encryption type settings, but rather the wifi standard used, it used to be 802.11 b+n+g, and now i got it sitting at 802.11 b+g, which equals to 2.4 GHz. Meaning the razr has apparently a problem with the 5 GHz spectrum..

I too have a RAZRi which is connected by wi-fi at home to a Fritz!Box 7390. I noticed that when the RAZRi went into sleep mode with wi-fi connected (keep wi-fi on setting) it would have lost any internet connection on waking, requiring a disconnection/reconnection to reset. More annoyingly there was also a loss of connection (IP address) at laptops also connected to the router by w-fi on both 2.4GHz and 5GHz connections, which needed a reboot of either the PC or the router to re-establish a connection. The router GUI would show them all as remaining connected.
By using the manual setting on the router to restrict 2.4GHz connections to b+g (not b+g+n), it looks so far as though both problems are avoided, and the RAZRi can be set to use either the available 2.4GHz or 5GHz (a+n) connection on the Fritz! successfully without problems. EDIT big problem is though that disabling "n" on 2.4GHz seems to cause wi-fi throughputs to crash by more than 50% on both frequencies (which for me negates the benefit of having VDSL) - they recover if I re-enable, but then the lockups start if the phone is connected. A hobsons choice.
Thanks guys.

Anyone getting wifi issues? I stay connected but can't pass any traffic

I have been having issues where i am connected to the wifi but the device stops passing any traffic. I have fing installed and i can't ping any other devices on my network. I know its just my phone because i have my work phone and tablet connected to the wifi and they still work fine browsing webpages, watching movies etc while the droid turbo can no longer communicate with the local lan or out to the internet. If i switch the wifi off then on again it will reconnect and then work normally. I can then ping devices on the local lan and access pages on the internet. This has happened a number of times now since i got the device.
Edit: I just updated the phone and still get the issue. I have a cisco WAP at home, we have cisco WAP's at work which i will test tomorrow. If this thing still has issues i am just going to swap it out for a Note 4.

Check this out:
http://forum.xda-developers.com/showthread.php?t=2925844
I've been seeing issues with Cisco wlans too.
Sent from my XT1254 using XDA Free mobile app

so it looks like it works good at work, something with my home cisco ap and this phone as all other devices at home work ok.

-magnum- said:
I have been having issues where i am connected to the wifi but the device stops passing any traffic. I have fing installed and i can't ping any other devices on my network. I know its just my phone because i have my work phone and tablet connected to the wifi and they still work fine browsing webpages, watching movies etc while the droid turbo can no longer communicate with the local lan or out to the internet. If i switch the wifi off then on again it will reconnect and then work normally. I can then ping devices on the local lan and access pages on the internet. This has happened a number of times now since i got the device.
Edit: I just updated the phone and still get the issue. I have a cisco WAP at home, we have cisco WAP's at work which i will test tomorrow. If this thing still has issues i am just going to swap it out for a Note 4.
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Click to collapse
Yeah this phone does not seem to like my router for some reason. Keep in mind I'm not a networking expert, but I've tried every combination of options and settings every which way from Sunday and I just can't get the thing to work. When I do connect the phone to my wifi it kills the the connection on every device in the house. At first I though it was just a wireless thing, but even the downstairs computer which is plugged in directly to the router doesn't work. Then as soon as I disconnect the phone every device works again. I thought maybe there was too many devices, so I disconnected all but the downstairs computer, still had the issue when I connected the Turbo. I've tried just turning off the WPA2 and just having an open system, I've tried connecting the phone using a WPS pin (This one actually worked for a good 5 minutes before crapping out and hasn't worked since). On the advanced options of the phone I tried an automatic IP as opposed to the default DHCP setting (This also worked for a good 5 minutes before not working ever again). I've tried limiting it to just one frequency band. I have tried so many different things and I just cannot make this phone work on my router. And I know it's my router because the phone works fine at work.
phone: Droid Turbo
Router : Asus rt-ac66r

yup within ten minutes of getting home, the device no longer passes traffic. My work S5 still works fine at home and so does my samsung tablet. The device worked on wifi all day at work on our enterprise wpa2 network no issues. I tried doing static ip at home, changing to 2.4 ghz, trying new ssid. Not sure what else to do with this thing...

Not just you
I posted a comment on Motorola's forum where people are discussing their wifi issues... And my work around. I currently beleive its a software issue and can be fixed via update. Also, today I found (it appears) that the longer the phone goes without a reboot, the shorter amount of the it appears to go with out needing the wifi card reset.
https://forums.motorola.com/comment/829632
My work around fix...
First, over night my wifes phone now behaves just like mine. It now connects to wifi and after sometime passes it no longer passes data (but stays connected). I needed a way to auto disable/enable the card... I installed Tasker. I have it set to check every 15 minutes, if the phone is connected to WiFi, to disable then enable the WiFi card. I use WifiMatic to enable the wifi card when the phone is connected to the cellular tower that is near my house. (Doing this by GPS uses more battery power...) Using Tasker with the rule to verify its connected to wifi first helps not enabling wifi if its nit needed and lets WifiMatic enable/disable it as needed.
wicketts.net

[Q] this is one of the weirdest things I've ever encountered

I use an ASUS RT-N16 w/dd-wrt as my house router. I routinely have 4 devices on its wireless. This is the scenario (which has only just started happening recently):
my wife will connect her S5 to the WiFi at home
the S5 will report connected
every other device on the WiFi that is handy (haven't checked if it happens to my Roku) will be kicked off the WiFi
the S5 will be disconnected
I will have to manually reconnect my other devices, which report an "authentication issue"
The other devices in question are: my Optimus G, my Shield Tablet, our Acer Win8 laptop. Signal strength is not an issue. I have tried:
setting the S5's WiFi connection to our router to a static address
resetting the router to factory default
changed the channel on the router's WiFi
disabling the router's ACK timing
changed the router's WiFi mode to NG-Mixed
Has anyone ever encountered anything like this? Definitely one of the oddest issues I've ever had the "pleasure" of dealing with.

t-readyroc said:
I use an ASUS RT-N16 w/dd-wrt as my house router. I routinely have 4 devices on its wireless. This is the scenario (which has only just started happening recently):
my wife will connect her S5 to the WiFi at home
the S5 will report connected
every other device on the WiFi that is handy (haven't checked if it happens to my Roku) will be kicked off the WiFi
the S5 will be disconnected
I will have to manually reconnect my other devices, which report an "authentication issue"
The other devices in question are: my Optimus G, my Shield Tablet, our Acer Win8 laptop. Signal strength is not an issue. I have tried:
setting the S5's WiFi connection to our router to a static address
resetting the router to factory default
changed the channel on the router's WiFi
disabling the router's ACK timing
changed the router's WiFi mode to NG-Mixed
Has anyone ever encountered anything like this? Definitely one of the oddest issues I've ever had the "pleasure" of dealing with.
Click to expand...
Click to collapse
That is weird. I have all sorts of stuff connecting to my WiFi. I use a WD router that has worked extremely well. I would suspect something wrong with the router.

Sometimes routers go bad like any other computer part. Do you have another router to test with your setup?
Looked at some of the reviews of your model and some people had major problems. It has a two year warranty, perhaps get an RMA if still time left. Of course flash it back to stock.

I got the suggestion from elsewhere to create a guest network for her. DD-WRT's got the ability to create a fully isolated guest network, but I only had to create a new wireless vlan for her (bridged, even) & she's happily connected on her own little space (& I'm still happily connected on mine).
More of a workaround than a solution, but hey...

Nicely done.

Update!
My wife took her S5 w/her down to a girls' weekend getaway, & she had to turn off her WiFi while she was at the house because, you guessed it, she kept kicking every other client off of the network!
I'm happy at home w/her on a separate WLAN, but I really do wonder wtf's going on w/her phone...

Wireless problems

Hi, I hope there are some experts here regarding wireless connections here.
Whenever I connect with my OP3T (OOS Beta6) and supposedly strain the connection by downloading stuff in games, my connection gets lost, and every other PC/notebook will won't have connection either anymore until I reset the Wlan signal on the router.
I tried to use a wifi analyzing tool, switched channels, doesn't help. It only supports 2.4Ghz also, maybe a factor?
On the phone, I activated detailed protcolling and always get following statements.
Code:
network_selection_disabled_association_rejection =2
network_selection_disabled_authentication_Failure =2
network_selection_disabled_association_rejection =1
What's the issue? Is the Router too weak, or what can I do with the OP3T to not kill the Wlan?
It's really annoying, I cannot really use Wifi with the phone.

Oh, additional info: So far it is just a game, Real Racing 3, which kills my router.
When downloading apps from Google Playstore or testing the internetspeed, everything is fine.

This is not the phone that's causing it, rather some strange bug with your router. It only has 2.4GHz? You probably should get yourself a more modern router in that case.

Very strange Wifi stability problem with P20 Pro, please help.

Hi everybody,
When i'm on my home Wifi network, i've tryed 2,4ghz & 5ghz bands, a static ip adres, changed various DNS servers. I tryed a full system reset.
Surfing, checking twitter or anything else loading does go very slowly or sometimes takes 15/20 second before the connection pics up. It looks like the connection goes in battery save mode or something like that. When i'm on LTE there are no problems.
I have a Huawei P20 pro for a month now and been never able to get a stable wifi connection only on my home wifi router. First i had a TP-Link Touch P5 router and second a TP-link Archer C3150. I've downloaded all updates on the P20 and on the routers. Other phones, like the Galaxy S8 or a tablet function without any problems. When i use my phone on any other wifi router but my own, there's also no problem with the wifi connection.
I googled the combination of my routers and the P20 for any wifi stability problem but can't find anything similair to my problem.
Anyone has some suggestions to help fix this very annoying problem?
Thank you,
Ron.

I'm having a similar problem here. 5ghz wifi comes to a crawl of max 10mbps down where is I usually get 200. It's only this device.
Basically when it first connects to the network it's finr, but after a wee while it comes to a crawl. Have tried configuring pretty much everything. My modem is a NetComm wireless nfv18ac

I have the same issue on p40 pro.
Sent from my ELS-NX9 using Tapatalk

Since you are saying that it happens only on your home WiFi I would assume it has nothing to do with the smartphone, but with the router configuration.
Do you have some kind of QoS/bandwidth limit configured on the router? Do you have a lot of devices connected? It's a bummer, but maybe try factory reset on the router (save config somewhere before that).