Note 4 Battery Unable to Charge - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

Hello!
A little bit after I upgraded my micro-SD card, I started getting the message "unable to charge your device. make sure you are using a samsung-compatible battery and charger..." while using an OEM battery and charger. I haven't been able to charge my phone at all and have since tried another battery, wiping my phone, and of course trying other chargers. Anybody know what is going on? Thank you for your help!

Did you try removing your SD card? Sounds like that may be the culprit... Although odd.
Sent from my SM-N910T3 using Xparent Skyblue Tapatalk 2

Before I noticed the battery wasn't charging, my phone started rebooting itself randomly and getting quite hot. Suspecting that it may be a corrupt SD card, I tried formatting it, replacing it, and removing it altogether. I'm waiting for a standalone charger to be delivered so I can get the battery level up but do you think maybe restoring with Kies could help?
Thank you!

You could try, but I don't think it will matter. About 2 months ago I was having a similar issue, phone was giving me the same error message. I think it happened after my battery went completely dead. I kept trying to charge it, and finally it charged. No issues since.
Sent from my SM-N910T3 using Xparent Skyblue Tapatalk 2

Ok, so I managed to charge the battery using a standalone charger and reflashed the phone back to stock using Samsung SmartSwitch. The phone charges intermittently but also reboots randomly...I have no idea what is going on.

Battery overheated message even it feels cool in hand
Have these strange issues:
Trying to charge my phone and I got this from the bottom screenshots.
I'm on stock 5.0.1. firmware, no root, one month old phone.
I tried everything including software reset / write firmware from ODIN, other battery, same results.
My last thought is send the phone to warranty
Even the messages worn me about battery overheated , touching with the hand I don't feel any heat.
Any idea? Thanks!

I have that issue right now. It looks like my phone got wet during Halloween and I tried to charge it. It got hot and I left overnight. In the morning it started giving me these messages. Batteries charge fine in wall chargers, but not in the phone itself. Even wireless charging produces the same message.
Sent from my SM-N910T3 using Tapatalk

schoi84 said:
Hello!
A little bit after I upgraded my micro-SD card, I started getting the message "unable to charge your device. make sure you are using a samsung-compatible battery and charger..." while using an OEM battery and charger. I haven't been able to charge my phone at all and have since tried another battery, wiping my phone, and of course trying other chargers. Anybody know what is going on? Thank you for your help!
Click to expand...
Click to collapse
I pulled my case off and moved my battery around while plugged in since doing the same with the usb did nothing. I noticed it would switch from charging to the error message saying it could not charge. I then pulled the contacts out a little bit cause they were not all the same distance out. Put battery in phone and it charges.

I had this issue, which is quit disturbing... i have a trick to get it right as it worked for me... might work for you guys as well... Take your battery out and press power button for 30 sec min... Take a perfume... or siprit... pour it or spray it inside the charging port and let it dry... As it dries up you will not face the issue again... hope it helps... its the dust inside that creates problems.

Pouring anything into the charging port is probably the worst idea I have ever heard. How about first checking that the charger port connections are dirty or corroded. If it is turn the phone off before trying to clean it out. Circuit board cleaner is around 3 to 7 bucks a can and you get the version with zero residue. Or try a stick pin to gently clean it out? I've replaced a charger port on a note 3 and it was a piece of cake. I imagine the note 4 can't be too difficult.

schoi84 said:
I haven't been able to charge my phone at all and have since tried another battery, wiping my phone, and of course trying other chargers. Anybody know what is going on? Thank you for your help!
Click to expand...
Click to collapse
I've had problems liken this before... from a dying battery. It is VERY frustrating. It first happened on my HTC Sensation, and it took months to figure it out. Buying a new battery has fixed charging issues, phone random reboots, phone dying even though 15 to 30% remaining, and bootloops. These were issues that have popped-up with many different phones, over the years - luckily I only buy phones with replaceable batteries - but my main and back-up batteries both went bad, this year! (BTW, it's easy to tell it's the battery when the issue only happens on one battery, and not on the other)
I recommend you buy OEM Samsung batteries on Amazon or eBay. If you use NFC, MAKE SURE your battery supports NFC - the cheapest ones don't.

Got the same issue.. My phone suddenly stopped charging and when i try to plug it again the charging icon wont show.. I left it charging again for 30min and had no luck.. then i saw this thread and got the idea..
I removed the battery, micro-sd card, stylus, phone sim and press the power button for 30 sec. (this will reset all energy stuck on the internal board.)
Then, I cleaned the usb port with a sticky note.. folded the sticky part just as it fits on the port and gently swipe it to get out the dust.. The dust makes a disturbing connection between the USB cable so it wont continue charging..
Returned the battery and all items then tried charging again. And it worked!! :victory:
Worth the try.. Good luck!

Got mine working by pulling micro usb half way out and back couple times
Before that i tried to clean port and 30s power button without battery but no changes.
Maybe dust still or something software glitch. Like day or two before installed Battery Charge Limit app and used gear vr. It gave some sort charge message and not even charging. Not sure does this nothing to do with the problem..
Update: Problem returned after battery change and after that i put some wd40/cleaned battery connectors and working again. Hopefully last..

Related

Battery wont charge....

I have been getting pretty bad battery life recently, and now it's gotten to the point where I could leave the phone plugged in all day, come back and it will only last about 20 minutes.
So I went to AT&T and picked up a new battery, and I popped it in and left it plugged in overnight. When I checked on it last night it was up to 35% charging, now this morning, after being plugged in all day it's at 6%!
If I unplug the phone, it gives me the battery critically low warning immediately and then soft resets.
I am not sure what to do here. I read some stuff on here about doing a hard reset and then charging, or another one said let it charge while in bootloader mode, I really dont know how to go about this. I dont want to have to send the phone in for service because then I have to revert everything back to how AT&T had it first.
Any ideas on this would be appreciated. Thanks!
EDIT: Awesome, and since the battery level is under 50% it will not let me do the ROM update back to the AT&T stock ROM.
Check the usb port. It is rather easy to bend one of the gold connectors and the battery won't charge. You could still get a connection with your PC with the usb and not get a charge if you bent the right one.
You can flash VIA the SD card if you Charge is too low.
But I wouldn't recommend trying with less than 40% battery with your draining problem.
If the battery goes out during the flashing problem, you would have a pretty nice Paperweight.
I had the same problem. Try a different charging cord! They don't last long
Brickcity said:
I had the same problem. Try a different charging cord! They don't last long
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Click to collapse
You know what I had it plugged into the computer for a while with the new battery and I think it took the charge okay.
Also, I just gently used the stylus to poke around at the usb connector on the phone (as I have done as many others have in the past, and tried to do a soft reset in the dark and wound up putting the stylus in the USB port instead of the reset hole, but up until now I never had any issues). It seems to be charging again after doing that. I'll have to keep an eye on it and really baby that USB port, lol.
I do have a spare charger from my old HTC Wizard, I'll try using that one again if I have any more issues. I wound up reverting to the official ATT rom now as well just in case I need to get it serviced, and it really makes me appreciate the hard work people put into these custom ROMS because the stock one sucks, lol.

Reboots after I remove the batter

What the heck is going on?
I'm pretty sure this has nothing to do with the ROM, because it did this with the factory ROM, Manila 2d and now WM6.5.
I turned the phone off, unplugged it, removed the battery. I put the battery back in, replace the cover and press the power button. Nothing happens. I plug the phone back in to the wall charger and put power, it turns on....for about 3 seconds then reboots and it would seem that it will do this for as long as I let it go. If I unplug the phone while this is going on, it will die.
The last time this happened, it took it about a day and a half to sort itself out. It almost seems like its a battery issue.
Any thoughts or ideas?
UPDATE!
I took the sim card out of the phone for a few seconds and the phone seems to be working now.... But its been up and running for about 20 minute now with no sings of acting up.
zz_3.14_zz said:
UPDATE!
I took the sim card out of the phone for a few seconds and the phone seems to be working now.... But its been up and running for about 20 minute now with no sings of acting up.
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mine started doing that today. went to use the camera and it reset then when it came back on it said battery was drained(this happened around 1pm and i always get a full day out of battery) and reset. have it on a charge right now but will not turn on. took out battery and put it back in with no luck. i will try to fully charge battery and take out sim. if all else fails i will try to hard reset. thanks
kaiser won't turn on
LuXx said:
mine started doing that today. went to use the camera and it reset then when it came back on it said battery was drained(this happened around 1pm and i always get a full day out of battery) and reset. have it on a charge right now but will not turn on. took out battery and put it back in with no luck. i will try to fully charge battery and take out sim. if all else fails i will try to hard reset. thanks
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Click to collapse
tried to charge the pda all night the light stayed orange and never turned green indicating full charge. tried hard reset and when it goes in to prepare rom it shuts off like dead battery. when i plug in the pda to charge battery and then turn on the phone it freezes on splash screen. if i turn on phone then plug in to charge it acts like i havn't pluged in charger. is it the pda or battery?
I am not 100% sure on this, but to me it sounds like the battery.. and that is a MUICH cheaper option to test out... unfortunatly you ahveto wait for shippng typicalyl unless you have a friend who has the same phone.. I got 2 backups and a stand alone charger now... The other option could be your USB port... I have not heard this specific problem with them.... but I am a PC tech and have seen very simmilar problems with laptops... Usually the first think to for is the power port... Just like out phone, if the device is not on a flat surface and such when it is plugging it, it tweaks the port and it eventualyl breaks... on laptops it is not uncommon that when plugged in, the LEF wil light up saying it is getting power to charge, but it enver charges the battery, and even sometimes can;t power up the full system.. .It sort of sounds like this is what you phone is doing as well.. .If that is the problem the stand alone charger would work (my son broke off his usb all together and now syncs via bluetooth and jsut changes batteries.. he has 3 himself as well) If you search online, you can usualyl find a kti with a battery or 2 and a charger/dockign station for under $20US total. Good luck!
LuXx said:
tried to charge the pda all night the light stayed orange and never turned green indicating full charge. tried hard reset and when it goes in to prepare rom it shuts off like dead battery. when i plug in the pda to charge battery and then turn on the phone it freezes on splash screen. if i turn on phone then plug in to charge it acts like i havn't pluged in charger. is it the pda or battery?
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Click to collapse
Teej53214 said:
I am not 100% sure on this, but to me it sounds like the battery.. and that is a MUICH cheaper option to test out... unfortunatly you ahveto wait for shippng typicalyl unless you have a friend who has the same phone.. I got 2 backups and a stand alone charger now... The other option could be your USB port... I have not heard this specific problem with them.... but I am a PC tech and have seen very simmilar problems with laptops... Usually the first think to for is the power port... Just like out phone, if the device is not on a flat surface and such when it is plugging it, it tweaks the port and it eventualyl breaks... on laptops it is not uncommon that when plugged in, the LEF wil light up saying it is getting power to charge, but it enver charges the battery, and even sometimes can;t power up the full system.. .It sort of sounds like this is what you phone is doing as well.. .If that is the problem the stand alone charger would work (my son broke off his usb all together and now syncs via bluetooth and jsut changes batteries.. he has 3 himself as well) If you search online, you can usualyl find a kti with a battery or 2 and a charger/dockign station for under $20US total. Good luck!
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Click to collapse
Thank you for your reply! I have just ordered a new battery and will post my findings when it comes. Thanks again.
oh no
LuXx said:
Thank you for your reply! I have just ordered a new battery and will post my findings when it comes. Thanks again.
Click to expand...
Click to collapse
no luck with the new battery. still doing the same thing. please someone help me! Thanks
LuXx said:
no luck with the new battery. still doing the same thing. please someone help me! Thanks
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Click to collapse
tried bootloader and installed official att rom and never shut off. when it was finished with install same issues appeared. help
For anyone facing this issue I would not recommend wasting money on a new battery as this issue has been around with few users since the Kaiser "Tilt" first came out and I've never seen ANY reports that a new battery fixes this. People have bought new batteries, fully charged their battery from a docking station, tried their friends fully charged battery all with the same result. I had this power down issue a Looong time ago my first week in with the Kaiser and managed a fix and am using the same battery now. Although it seems the battery is not being fully charged it's important to leave it charging until you'd assume it's fully charged and get into bootloader mode and flash an official htc Tytn 2 rom. It should flash completely, and the fact that it does not die immediately as on normal boot indicates it is not the battery but the rom. It did take me the whole afternoon of Flashing, recharging and repeating before it finally kicked in. Also, from reading older posts, it seems most if not all users like myself fixed this by flashing the older official htc wm 6.0; worth a shot at least.
kaalgoosy said:
Also, from reading older posts, it seems most if not all users like myself fixed this by flashing the older official htc wm 6.0; worth a shot at least.
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Yup, that is what I had to today (I hard reset, actually), with barely enough battery life to do this.
Then the bloody unit came up and was charging - amazing, really!
(Was using the official HTC 6.1 upgraded WindowsMobile OS)
here is my 2 cents....
I owned five Tilts, replaced four of them with warranty issues ... so i have faced this dilemma on at least two of them.
First see if the USB tongue is loose. To do this try to gently tap it with the stylus. If the tongue inside the USB port is loose then you will be facing rebooting and other issues and troubles in the future. The USB tongue gets used and jerked every time you connect your device to your PC or wired headset. If you are still under warranty and the USB connector tongue is loose I recommend returning the phone ( if you still can) and getting a replacement. There is no easy fix for a loose USB connection tongue as i have taken one apart and it is very difficult to repair or replace and very easy to mess it up further.
So, my advice to all Kaiser owners... be careful when plugging and unplugging your phones through the USB. Do it gently as the connectors are very fragile.
For those that have the above issues, I recommend using a separate battery charger tray, avoid plugging the USB as much as you can, and if you must, then administer extra care. The rebooting will stop if you plug the USB cable to the device and move it up and down a hair then holding steady. And most likely you will not get a full charge or even a partial charge. The biggest culprit to this problem is car chargers, and second, is inserting the stylus by mistake (when it is dark and hard to see) in the USB port instead of the Reset hole by accident.

[Q] Galaxy note not charging

Hi,
First off, I have a non rooted, stock Galaxy note. It's not modded in any way.
The problem started occurring yesterday, all was just fine before. Since then, it won't charge no matter what USB cable or charger I use.
1) Phone on
- I plug the charger to the phone : nothing. The phone doesn't register being connected to the OEM wall-charger.
- I connect the phone using the OEM USB cable to my computer (tryed 3 different computers) : Nothing.
I also tried another charger and several USB cables : no luck.
2) Phone off
- I plug the charger / I connect my phone to a computer using USB cable : the phone boot up and doesn't charge the battery.
Any thought ?
Thx in advance.
Try using some compressed air to clean out the usb port on the Galaxy Note. I had a similar issue with an iPhone once and there ended up being a piece of lint stuck on 1 of the contacts which made it unable to charge. Could be the case with your phone. Other than that contact Samsung and see what they can do for you.
Thx for the advice.
I'll try that out and call over Samsung.
Try factory reset if that could help..
Sent from my GT-N7000 using XDA App
Update:
I tried a micro USB Host Cable (OTG Cable) and it's working fine : recognized and plugged in USB stick is working fine.
Also, I tried a factory reset after backuping my data. All went fine but sadly the problem is still there : no charging.
More update:
After two days, It started working again as if it never happened.
Still wondering what might have caused it
Might be the dust that settled on the battery pins and the contacts on your phone.. happens some times .. glad its back to work.. poor thing..
Amande said:
More update:
After two days, It started working again as if it never happened.
Still wondering what might have caused it
Click to expand...
Click to collapse
Happened to me too! It wouldn't charge until I turned off the phone. It worked after I cleaned the phone and usb cable's metal parts--sorry no correct jargon for this--with rubbing alcohol. Make sure there's no lint left from the cleaning.
Yup, had this. On charge with stock charger in the mains. Battery dropping fast, back (top) getting warm. I turned the screen off, left it for 5 mins. Looked again, it was 2% less!
Reboot fixed it.
There did not seem to be any rogue program using the CPU, but I now have a meter and a better logger to examine this if it occurs again. I assume the system got into a loop somewhere, although the phone was normally responsive.
holgalee said:
Happened to me too! It wouldn't charge until I turned off the phone. It worked after I cleaned the phone and usb cable's metal parts--sorry no correct jargon for this--with rubbing alcohol. Make sure there's no lint left from the cleaning.
Click to expand...
Click to collapse
Happening to my phone as well right now. I was worried that the battery is dying so I got a spare online. But it doesn't make sense that its charging and know that it is on one state and not the other.
I panicked so I replaced Rocket Rom with Cassie's. It's still doing this.
Have you guys checked if there is a weird smell from your battery? I thought that was something to look at but dont all batteries smell like that?
galaxy note is experiencing the same hardware problems as galaxy s2 phones. I am very pissed off at samsung. I bought a new galaxy note in dominican republic and after one month of delicate use the phone developed charging problems. Drive mode would start automatically or the phone would shut off all by itself and a battery removal reset would turn the phone on again. then finally, the phone would stay in charging mode even after the usb charge cable is removed. the phone would discharge quickly and then would not turn on. I finally gave the phone to repair dept at claro phone company. they would not fix it and are just showing me a middle finger. Now I guess, I would have to learn to change the charging port myself. After seeing galaxy s2 videos, I see many ribbon contacts would get corroded and need to be cleaned frequently. Many phones were just less than 2 months old and had so much corrosion on the contacts. this is bad design and I think the high current draw for a dual core phone of that huge screen size is causing all kinds of electrical corrosion on the contacts inside the phone. this sucks majorly as I loved the phone when I had it working fine. Now I think I have bought a problem with my saved cash. I will try to repair my own phone soon as I get it back from the repair dept.
My Galaxy Note is doing a similar thing. Not all the same symptoms, but a few similarities.
The other night, when the charger was plugged in the phone kept changing it's mind whether it was plugged in or not - probably every few seconds I was getting the chime it makes when you plug the phone in. I eventually managed to charge the phone by turning it off, removing the battery, replacing it, plugging the charger in, waiting for it to start charging, then turning it on.
Today my phone was trying to tell me it was charging when it wasn't even plugged in to anything!
As with the above post, my phone has been getting hot occasionally and the drive mode has started by itself a few times.
I've used three chargers and four cables.
I'll be taking it along to where I bought it from later on today.
Battery not charging
G Note Battery is not charging .. same problem as of 1st post.
Changed usb cables, chargers, thru PC, laptop, direct wall, cleaning etc
Every thing fails. one month old set ?
OMG, glad to know I'm not the only one. Bought a Galaxy Note from a brazilian network provider (VIVO) and after 1 week of usage I'm experiencing the same problems as you guys.
My phone will only charge when it is powered off and USB connection does not work anymore (even in download mode). Before the problem onset, I noticed some MTP connection and SD Card rescanning without connecting to the PC.
Did a factory reset and got no results. Downloaded Odin Mobile and flashed stock rom and the problem persists.
Has anyone found a fix or the cause for this?
Thanks!
Missing my old Galaxy S...
Strange! After a full night charge, now I can unplug and plug the battery and continue charging from where I stop without turning it off.
I can now get beeps when connecting to PC. It show MTP-Inicialization in the Note screen but I have no access to to Note partitions in Windoes Explorer.
Update: One more strange thing just happened now.
Went to college and left it charging. When I came back at night, tried to connect the Note to the PC and everything is working ok now.
What?!?! Now I'm confused. How can I send it to warranty now? I think I'll have to wait a couple more days.
issue as well
That is my 3rd galaxy note, first one screen cracked, second dont ask me why it was not modified at all but it was so sluggish and froxze all the time, my 3rd one it is rooted device and i have similar issue...I am thinking is it because i was charging it from my wife's htc one phone? I thought they would have the same pins...anyway it is doomed, i tried so many chargers and problem not solved
ok i can comfirm to everyone that i have fixed the problem by buying contact cleaner spray and sprayed inside the usb and beautiful all back to normal!
Nooo..
Have a charging problem as well :/ It detects the charging cable and shows the battery icon with the circle about to charge. But it just turns off before it starts charging, turns on shows the icon again, turns off, turns on, shows the battery icon and so on. I have tried with two different chargers. For me i looks like the voltage is too low? Maybe the battery needs a jumpstart? I'll just leave it in the charger and see what happens. Suggestions welcome
Edit: It's just two weeks old, damn it. Last night I used it untill the battery was empty. That is why I think the voltage is so low it doesnt accept charge.
Edit2: Fixed! Puh! I was right. Battery needed a higher mah to start the charging. Leaving the post as it is for future reference.
same problem here, however it charges from my laptop... how strange?

Galaxy Note - Won't charge properly?

Hey,
My Galaxy Note recently decided to stop charging. Whenever i plug the charger in it shows the "first white charging logo", the one you see before the green battery being filled up - after about half a sec the logo goes away only to return 5 seconds later.
I've tried to blow into the socket, and i've looked into it with a light to make sure nothing seems off, and everything looks perfectly fine. So far i have tried with 2 cables, one third party and the original one, no difference there. Both these cables work well with my Galaxy S2. Therefore i am willing to say for certain the problem is in the actual USB port, which i find weird because I've never mishandled it in any way.
Another thing is the battery gets warm after cycling like this for a few minutes. I tried to take the SGSII-battery and fire the Note up, by holding the battery in place according to the connectors, it fires up perfectly.
Do any of you have any experience with these kinds of issues?
I am currently running Paranoid Android Hybrid-ROM, I guess my only real option here would be to borrow a friends charged battery to flash back into a stock ROM and plead ignorance with the warranty claim. The phone is no older than 4 months. Does anyone know how thorough they are when placing an RMA on a phone?
Thanks, any input greatly appreciated.
AndrewXXV said:
Hey,
My Galaxy Note recently decided to stop charging. Whenever i plug the charger in it shows the "first white charging logo", the one you see before the green battery being filled up - after about half a sec the logo goes away only to return 5 seconds later.
I've tried to blow into the socket, and i've looked into it with a light to make sure nothing seems off, and everything looks perfectly fine. So far i have tried with 2 cables, one third party and the original one, no difference there. Both these cables work well with my Galaxy S2. Therefore i am willing to say for certain the problem is in the actual USB port, which i find weird because I've never mishandled it in any way.
Another thing is the battery gets warm after cycling like this for a few minutes. I tried to take the SGSII-battery and fire the Note up, by holding the battery in place according to the connectors, it fires up perfectly.
Do any of you have any experience with these kinds of issues?
I am currently running Paranoid Android Hybrid-ROM, I guess my only real option here would be to borrow a friends charged battery to flash back into a stock ROM and plead ignorance with the warranty claim. The phone is no older than 4 months. Does anyone know how thorough they are when placing an RMA on a phone?
Thanks, any input greatly appreciated.
Click to expand...
Click to collapse
Did you try to wipe your battery stat in recovery mode.
jonpaslim said:
Did you try to wipe your battery stat in recovery mode.
Click to expand...
Click to collapse
No I did not infact, I'll give that a go and see if it helps. The problem is the SGSII battery doesnt fit completely, so i need to hold it by force at the pins, not sure ill pull that off while entering the recovery menu, but i'll try and see!
Edit: Tried it and it did not help unfortunately. At least i can use the SGSII-battery to safely get into menus etc.
Hell, might even be a broken battery?
I interpret the problem as "charging starts but battery refuses.." since the 1st logo keeps flashing. I read elsewhere that it might be a moisture-related problem aswell.
This I do not disregard completely because the phone has been lying near an open window, even though it's summer it cannot be fully ignored.
Either way, in the other thread they suggest putting the phone in rice (which soaks up moisture) for a few days to see if it helps. I even put one of those silica-anti-moisture-bags in there with the rice. Fingers crossed.
If nothing helps I think I'll just borrow a mates charged battery to flash back into stock, get rid of evidence etc - and place it in RMA.
Why don't you try a new Note battery or from another Note. If it fired up with a Gs2 battery perfectly then it must be your battery!
Sent from my GT-N7000 using xda premium
Leave your phone without any battery for about 30 min., this helped me when my phone was refusing to charge somtimes and was giving me discharging while on the charger, after i pulled the battwry for about 30-45 min it is perfectly charging now, btw iam on paranoid also and my phone doesnt charge when it is turned off, have to turn it on frist to charge
Sent from my GT-N7000 using xda premium
easy fix
hey i had a similar problem...was a bit frightened at first....ok connect your phone to your computer, if the computer recognizes then you cables and USB port are just fine.....this means that your phone has some firmware issues....ok here's the simple fix......allow your battery to die completely, then remove the battery from the phone for about 30 minutes......plug in the charger with the battery still out of the phone for 30seconds....now unplug your charger, reinstall your battery into the device and connect your charger again.....this may also work if your device refuses to power on....

Not charging

I got this phone 2 months ago brand new from ebay.
It had mostly working fine until today.
Battery was around 25%, so I plugged it in for charging. The charging connection kept disconnecting and reconnecting every second. I thought it could be a loose cable, but I checked everything. Eventually it connected, but the phone wasn't charging. I opened the settings and checked under battery, it said something like "connected, but not charging". I tried changing the charger, used 2 different charges but same result.
At this point it was clear the phone wasn't charging no matter what. I checked the USB port for dust, etc and also reset the phone. I also noticed the phone become very very laggy, not registering touch etc. Restarting the phone temporarily fixed lag and touch issues, but the problems came back quickly.
I also connected it to PC, but nothing happened.
Finally the battery has drained, and the phone has been plugged in for a few hours now, but still no charge. It's dead.
What could be the issue? Any suggestions? Seems like a hardware failure?
It's a 2 month old phone and I could be out $300+.
First time I bought a Xiaomi phone, this is a very scary and disappointing experience. I didn't drop the phone, no damage. As I said the phone was 100% fine before.
i just experiencing this issue exactly a week ago, at that point my battery were 7% down to 5% while trying "the fail" and when i plug the charge it says "plugged in, can't charge right now" but after 3 hours or so charging in while the phone was on, it bounce back to 7% and still displaying that message.
after trying to charge while the phone was off for more than 12 hours with no results, i gave up and place silica gel around the charging port for approx. 3 hours or so. and then i do this step.
i don't know what the pin point of the causing factor is and i don't know what step is unnecessary but this is what i do. i place silica gel around the port incase the port detecting moisture and preventing charge from happening, after 3 hour i try charging again using 18w quick charge brick while the phone is fastboot and turning it on. just like that the battery was charging.
after my battery were full i update the software to pie incase this is because of the software update (just like pixel 2 did), give this tutorial video a try*https://youtu.be/F9XNIbpC1yA some ppl able to do it in the first try, some 3x, some 6x, me? i finally achieve that on my 11x. just give it a shot and patience, no need root, ubl, etc etc
the fail. i tried using my friend charger (we have same phone) didn't work. tried using computer usb didn't work. tried using that quick charger brick without that silica gel part, didn't work. tried charging when the phone is off (i waited more than 12+hours) still didn't work.
based on that my conclusion were either there is moisture in the port and the sensor detect it and prevent the battery from charging up or the V9.6.17.0.ODIMIFE november update causing this problem.
again, this is what i do
-place/cover the charging port with silica gel
-wait approx. 3hour or more
-put the phone in fastboot mode
-charge the phone with 18w fast charger while in fastboot mode
-try to turn on the phone
the only post about this issue other than this was some guy in moto x4 thread on reddit, i don't know why there is so little info about this issue.
-----
Seems like a hardware failure? idk, i'm still able to transfer data and listen to music through the dongle while this problem happening, so i assume it was software thing
It's a 2 month old phone and I could be out $300+.
First time I bought a Xiaomi phone, this is a very scary and disappointing experience. I didn't drop the phone, no damage. As I said the phone was 100% fine before.
Click to expand...
Click to collapse
same...
please post an update so there's more information available regarding this problem and good luck
dimasaqiel said:
i just experiencing this issue exactly a week ago, at that point my battery were 7% down to 5% while trying "the fail" and when i plug the charge it says "plugged in, can't charge right now" but after 3 hours or so charging in while the phone was on, it bounce back to 7% and still displaying that message.
after trying to charge while the phone was off for more than 12 hours with no results, i gave up and place silica gel around the charging port for approx. 3 hours or so. and then i do this step.
i don't know what the pin point of the causing factor is and i don't know what step is unnecessary but this is what i do. i place silica gel around the port incase the port detecting moisture and preventing charge from happening, after 3 hour i try charging again using 18w quick charge brick while the phone is fastboot and turning it on. just like that the battery was charging.
after my battery were full i update the software to pie incase this is because of the software update (just like pixel 2 did), give this tutorial video a try*https://youtu.be/F9XNIbpC1yA some ppl able to do it in the first try, some 3x, some 6x, me? i finally achieve that on my 11x. just give it a shot and patience, no need root, ubl, etc etc
the fail. i tried using my friend charger (we have same phone) didn't work. tried using computer usb didn't work. tried using that quick charger brick without that silica gel part, didn't work. tried charging when the phone is off (i waited more than 12+hours) still didn't work.
based on that my conclusion were either there is moisture in the port and the sensor detect it and prevent the battery from charging up or the V9.6.17.0.ODIMIFE november update causing this problem.
again, this is what i do
-place/cover the charging port with silica gel
-wait approx. 3hour or more
-put the phone in fastboot mode
-charge the phone with 18w fast charger while in fastboot mode
-try to turn on the phone
the only post about this issue other than this was some guy in moto x4 thread on reddit, i don't know why there is so little info about this issue.
-----
Seems like a hardware failure? idk, i'm still able to transfer data and listen to music through the dongle while this problem happening, so i assume it was software thing
same...
please post an update so there's more information available regarding this problem and good luck
Click to expand...
Click to collapse
Thanks for the response. I don't have silica gel but I placed the phone in rice for a few hours and then tried charging, it still won't work.
I can't get into fastboot either because the battery has drained completely by now.
Might have to take it to a mobile repair shop?
Might have to take it to a mobile repair shop?
Click to expand...
Click to collapse
seems like that's the best idea and the only option left, goodluck
dimasaqiel said:
seems like that's the best idea and the only option left, goodluck
Click to expand...
Click to collapse
can you post the link to the reddit thread where you found information about a similar issue with the Moto x4?
thanks.
can you post the link to the reddit thread where you found information about a similar issue with the Moto x4?
thanks.
Click to expand...
Click to collapse
here, https://www.reddit.com/r/MotoX4/comments/8xpm5s/plugged_in_cant_charge_right_now/
spoiler alert, that guy got his replacement phone while we (i assume you too) didn't even have access to official xiaomi service center ?
oh god, i just had it again, second time 10days later after the first one, on the latest pie update.
i'm legit scared ?, pray for my phones ?
but thanks god, the "plug in the charger while the phone on fastboot mode and turning it on"
still works, just like last time. even without the 18w fast charger.
I have the same problem. Battery drain could be the fingerpint sensor issue. The thing is the battery got really depleted and now, it seems the charger program/circuitry is consuming more power than it can charge. I tried several chargers, several usb-c cables, but nothing. Some hours ago the notification light blinked for some seconds and then it appeared as if it was indeed charging, it even showed the charging battery image ( the one without %, the one that appears when you have a really low battery charge ). But it has been hours trying and it doesn't do that anymore and there seems to be no way of making it charge and boot.
This is an appalling situation.
Similar problem, I purchase a Xiaomi Mi A2 by ebay, and passing 30 days (warranty expired) phone dead and never came to turn on, just flashing a white led, but nothing else, somebody has experimenting this problem and steps to revive the phone:crying:
same ****, guys.
I've tried several cables, couple of hard resets and etc. But now I have a pretty brick
I don't know if related but I had similar behavior after I dropped my a2 in the WC, after drying and figuring what prevented it to power on I discovered the USB plug at it's logic board internal connector as the parts preventing it to turn on, some cleaning an drying and my phone comeback.
Then today I observed it didn't charge, and the body warmed, It showed 50% charge, I rebooted and then it didn't turn on again, since I was doing some workout I figured the usb again got wet, I opened cleaned , dried assembly again and then it turned on w/o issue, but then the battery was showing 90% charge not 50% as before rebooting.
Maybe this your situation guys, it you think your phone somehow got wet, and you have no way to claim warranty (or too far from service center) try cleaning and drying the internal USB port connections. (Doit at your own risk).
Sent from my Xiaomi Mi A2 using XDA Labs
My beloved Moto Z died in the same manner. I dropped it to the WC and finally died a few hours later. I'm happy now wirh my A2 but i miss the AMOLED screen [emoji24]
AcostaJA said:
I don't know if related but I had similar behavior after I dropped my a2 in the WC, after drying and figuring what prevented it to power on I discovered the USB plug at it's logic board internal connector as the parts preventing it to turn on, some cleaning an drying and my phone comeback.
Then today I observed it didn't charge, and the body warmed, It showed 50% charge, I rebooted and then it didn't turn on again, since I was doing some workout I figured the usb again got wet, I opened cleaned , dried assembly again and then it turned on w/o issue, but then the battery was showing 90% charge not 50% as before rebooting.
Maybe this your situation guys, it you think your phone somehow got wet, and you have no way to claim warranty (or too far from service center) try cleaning and drying the internal USB port connections. (Doit at your own risk).
Sent from my Xiaomi Mi A2 using XDA Labs
Click to expand...
Click to collapse
Sent from my Mi A2 using Tapatalk
I just had the same issue. The phone just randomly cant charge anymore and when I plugged it the battery charge indicator just keep going on and off but without charging. I tried to reset the phone in factory mode but no result, I tried with differents cables but no result. When the phone was plugged it was very very laggy but as soon as I unplugged it everything was coming back to normal.
Now I have run out of battery and my hopes to get my phone back to life are pretty low considering what I read on this topic. If anyone has a solution please tell us!
I would add that I always took care of my Xiaomi Mi A2 (no fall, no water spilled on it, no overheating) and everything was going well until a few hours ago. I didn't installed any new app since like a week ago (from the PlayStore) and I updated to 8.1 maybe a month ago. I thought waiting so long for Android Pie was annoying but this is way worse. If the situation doesn't evolve I will never buy a Xiaomi phone again. Very disappointed
Mi A2 stopped charging
After 2 month of use and Android pie update this stupid device refuses charging. I'm so very disappointed. I can't believe i fell to this Chinese trap. This is the last time I'm purchasing a Xiaomi phone! "Android One phone".... Yeah right!
Gabizone said:
After 2 month of use and Android pie update this stupid device refuses charging. I'm so very disappointed. I can't believe i fell to this Chinese trap. This is the last time I'm purchasing a Xiaomi phone! "Android One phone".... Yeah right!
Click to expand...
Click to collapse
In my case, after 4 months of use, just after Android pie update, I have stumbled on my MI A2 lite showing problems with USB connection and charging. The phone is not able to stablish a stable connection to the charger or the computer, it just keeps connecting and reconecting, begin charging and stopping charging.... If I leave the phone charging all night, it seems to finally fully charge. I can't figure how this problem may be related to Android Pie update, so I think it is just coincidence, and the usb connector is faulty, though I don't know the cause.... I think I will try to have it replaced
so did you fix the problem OP? i just started expiriencing what i think is the same problem.
ledman3 said:
so did you fix the problem OP? i just started expiriencing what i think is the same problem.
Click to expand...
Click to collapse
if you go to the battery setting and it's says "plugged in, can't charge right now" then you should try plug in the charger while the phone on fastboot mode and turning it on
(read my previous comment) i experience this issue 2times and it's been running smoothly ever after
dimasaqiel said:
i just experiencing this issue exactly a week ago, at that point my battery were 7% down to 5% while trying "the fail" and when i plug the charge it says "plugged in, can't charge right now" but after 3 hours or so charging in while the phone was on, it bounce back to 7% and still displaying that message.
after trying to charge while the phone was off for more than 12 hours with no results, i gave up and place silica gel around the charging port for approx. 3 hours or so. and then i do this step.
i don't know what the pin point of the causing factor is and i don't know what step is unnecessary but this is what i do. i place silica gel around the port incase the port detecting moisture and preventing charge from happening, after 3 hour i try charging again using 18w quick charge brick while the phone is fastboot and turning it on. just like that the battery was charging.
after my battery were full i update the software to pie incase this is because of the software update (just like pixel 2 did), give this tutorial video a try*https://youtu.be/F9XNIbpC1yA some ppl able to do it in the first try, some 3x, some 6x, me? i finally achieve that on my 11x. just give it a shot and patience, no need root, ubl, etc etc
the fail. i tried using my friend charger (we have same phone) didn't work. tried using computer usb didn't work. tried using that quick charger brick without that silica gel part, didn't work. tried charging when the phone is off (i waited more than 12+hours) still didn't work.
based on that my conclusion were either there is moisture in the port and the sensor detect it and prevent the battery from charging up or the V9.6.17.0.ODIMIFE november update causing this problem.
again, this is what i do
-place/cover the charging port with silica gel
-wait approx. 3hour or more
-put the phone in fastboot mode
-charge the phone with 18w fast charger while in fastboot mode
-try to turn on the phone
the only post about this issue other than this was some guy in moto x4 thread on reddit, i don't know why there is so little info about this issue.
-----
Seems like a hardware failure? idk, i'm still able to transfer data and listen to music through the dongle while this problem happening, so i assume it was software thing
same...
please post an update so there's more information available regarding this problem and good luck
Click to expand...
Click to collapse
Hello,
I have something similar, I'm in Switzerland and running the Pie Rom from Nederland. I don't think it's link to Pie, maybe from a security patch because it didn't come at the same time for me, but this is what I got:
-When I plug my phone to a fast charger, I get "charging for a few second, then not charging"
-If I plug my fast charger and reboot the phone, the phone will charge (I need to double check but I guess slowly)
-I have a Audio-Adapter (USB-C, 3.5mm, USB Type C), so if plug the charger to this Adapter, and them plug the phone, the phone is charging fine (slowly).
So to me it looks like an issue with the fast charging...
Max
ledman3 said:
so did you fix the problem OP? i just started expiriencing what i think is the same problem.
Click to expand...
Click to collapse
No I was not able to fix it. I am talking with my credit card coverage and see what they can do.
I got a different phone in the meantime.
I also got rid of all my other Xiaomi products, never going to give this company a cent in the future. They are cheap for a reason !! Limited support and shady parts used in their devices. They can't be using quality internal components with such cheap prices.
Their mibox also randomly die.
Quantity over quality seems to be their mantra
Guys, it happened to me too,
I've flashed from android one Pie rom, to pixel experience.
Pixel Experience is great rom, was working brilliant for couple of days.
Then it stopped to charge. Now phone has discharged to 0% and I can't do anything.
My assumption is that getting new battery in exchange might help me fix the issue.
I've read that once you move to Pixel Experience Pie version form Android One 9.0 you need to flash kernel to. I did not do that.
Now waiting for the battery to arrive and will see what I can do with it.

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