2nd OTA lollipop update failing - Moto X Q&A

I recieved the first OTA update for lollipop and it installed correctly. Now I went to download the large 700+mb 2nd OTA update and after the download completes my phone resets. It goes into installing the update, however about 1/4 of the way through the update, i get the dead droid screen flash on my screen and then my phone reboots back to 4.4.4 and tells me that the updated was unsuccessful. I have a moto x XT1060 dev ed, build KXA21.12-L1.26-4 on system version 212.166.4.
I'm stumped on what to try next. I have already returned everything back to stock and downloaded all updates and I get to the same point and get the same results. I've wiped all data, system, cache, and davlik, installed stock recovery and still get the same results. i've removed super user rights to see if that would work but it did not. I'm at a lose at what to try next. Anyone have any other ideas?

[email protected] said:
I recieved the first OTA update for lollipop and it installed correctly. Now I went to download the large 700+mb 2nd OTA update and after the download completes my phone resets. It goes into installing the update, however about 1/4 of the way through the update, i get the dead droid screen flash on my screen and then my phone reboots back to 4.4.4 and tells me that the updated was unsuccessful. I have a moto x XT1060 dev ed, build KXA21.12-L1.26-4 on system version 212.166.4.
I'm stumped on what to try next. I have already returned everything back to stock and downloaded all updates and I get to the same point and get the same results. I've wiped all data, system, cache, and davlik, installed stock recovery and still get the same results. i've removed super user rights to see if that would work but it did not. I'm at a lose at what to try next. Anyone have any other ideas?
Click to expand...
Click to collapse
I was having this same problem, but here is the process I went through to get through the full update to 5.1:
I saw this post this morning and started with it: http://forum.xda-developers.com/moto-x/general/help-lollipop-update-unlocked-bootloader-t3201426 I had previously downloaded the version of 4.4.4 referenced in it.
I don't have RDSLite installed so I moved on to this post: http://forum.xda-developers.com/moto-x/general/faq-how-to-prepare-ota-update-carriers-t3126425 and used Option #5 since I already the Android SDK tools on my computer. After going through all the steps I have successfully stepped through all three updates, rebooting the phone after each whether it helps or not. My phone is currently optimizing apps after the second 5.1 update.
For reference I was on the most current version of 4.4.4, rooted with TWRP with no modifications to any system/bloatware apps. I originally tried Option #6 in the above thread which allowed me to take the first 5.1 update but the second update failed in the same way you described.
Hope this helps, and good luck!

Thanks for the post. I was reading through that post late last night and I was going through option #2. I didn't read further down to option #5, but that worked perfectly. My phone is optimizing apps as we speak.

Related

[Q] 4.4.2 on GPE HTC One and "Couldn't install on USB storage or SD Card."

Okay, so here's the deal.
I have an AT&T HTC One that was running 4.4 Kit Kat (Click: this ROM) and is S-OFF via RumRunner. I am running the latest TWRP recovery.
Yesterday I got prompted for an OTA and accepted it (in the past, with GPE ROMs, it would just reboot to recovery and do nothing). This is the only way I know of to get rid of the annoying "System update available" notification. I figured it wouldn't do anything and I would simply reboot and be good for a few more days until it prompted again. Low and behold, it actually updated my phone to 4.4.2.
Now, I'm having some issues.
I was a user of DashClock Widget...but now I use Better DashClock. However, this app is now prompting me to download a key. When I try to download the key from the Play Store, I get the message:
Error: Couldn't install on USB storage or SD Card.
SwiftKey Keyboard has the same issue.
Other apps (such as ES File Explorer, ESPN, Fandango, etc. update just fine).
-------------
I have read a bunch of posts that suggest cleaning up temp files (which don't exist on my phone) and to download SELinux Mode Changer and change the mode to Passive...but to no avail.
Can someone help me? Is this the developers issue or did my phone do something wonky?
Thanks!
Exactly the same problem here. I've narrowed it down to paid apps that won't install. Followed the same possible solutions in the 1st post, nothing works. HTC One GE 4.4.2.
IlyaKol said:
Okay, so here's the deal.
I have an AT&T HTC One that was running 4.4 Kit Kat (Click: this ROM) and is S-OFF via RumRunner.
Yesterday I got prompted for an OTA and accepted it (in the past, with GPE ROMs, it would just reboot to recovery and do nothing). This is the only way I know of to get rid of the annoying "System update available" notification. I figured it wouldn't do anything and I would simply reboot and be good for a few more days until it prompted again. Low and behold, it actually updated my phone to 4.4.2.
Now, I'm having some issues.
I was a user of DashClock Widget...but now I use Better DashClock. However, this app is now prompting me to download a key. When I try to download the key from the Play Store, I get the message:
Error: Couldn't install on USB storage or SD Card.
SwiftKey Keyboard has the same issue.
Other apps (such as ES File Explorer, ESPN, Fandango, etc. update just fine).
-------------
I have read a bunch of posts that suggest cleaning up temp files (which don't exist on my phone) and to download SELinux Mode Changer and change the mode to Passive...but to no avail.
Can someone help me? Is this the developers issue or did my phone do something wonky?
Thanks!
Click to expand...
Click to collapse
I had a similar problem. I downloaded the 4.4.2 OTA update and tried flashing it with TWRP three different times. All three times I got that same error message with some apps. It was extremely frustrating. I ended up flashing the stock 4.4 recovery and then flashing the update. It worked perfectly and the problem went away. I then reflashed TWRP.
arfon said:
Exactly the same problem here. I've narrowed it down to paid apps that won't install. Followed the same possible solutions in the 1st post, nothing works. HTC One GE 4.4.2.
Click to expand...
Click to collapse
I had a similar experience. Paid apps would not install from Play Store. Amazon app store or F-Droid apps would install.
But my journey was that I had a 4.4 GPE device suffering through an issue where I can't get my bootloader to unlock. So when 4.4.2 came out I wasn't getting the OTA so I tried flashing just the firmware package from the OTA download. That's when I was getting this error (after a factory reset).
But then next day I got the real OTA and after that the problem went away. So for me it was a firmware issue in that it wasn't the right firmware for my OS.
Weird that you are running 4.4.2 but having this issue. Any chance you didn't come to have 4.4.2 the "natural" way?
msw141 said:
I had a similar experience. Paid apps would not install from Play Store. Amazon app store or F-Droid apps would install.
But my journey was that I had a 4.4 GPE device suffering through an issue where I can't get my bootloader to unlock. So when 4.4.2 came out I wasn't getting the OTA so I tried flashing just the firmware package from the OTA download. That's when I was getting this error (after a factory reset).
But then next day I got the real OTA and after that the problem went away. So for me it was a firmware issue in that it wasn't the right firmware for my OS.
Weird that you are running 4.4.2 but having this issue. Any chance you didn't come to have 4.4.2 the "natural" way?
Click to expand...
Click to collapse
Update was OTA last night, so I guess its as natural as it comes.
arfon said:
Update was OTA last night, so I guess its as natural as it comes.
Click to expand...
Click to collapse
Yeah...my process was as natural as possible.
I was on 4.3 at first...so when I was going to 4.4 KitKat I first flashed back to some basic stock Sense ROM to run RumRunner and attain S-OFF. Then I COMPLETELY NUKED my phone and went to 4.4 KitKat. Had no problems, got the OTA, and now this.
It's aggravating, that's for sure.
I really don't want to completely wipe my phone again and have to re-setup all of my home screens, etc.
I received the OTA which installed despite me having TWRP, not stock recovery (as per http://forum.xda-developers.com/showpost.php?p=48586329). Now I have the same issue installing paid apps (the ones I had already installed before the OTA disappeared off the device).
Short of starting from scratch, I'm at a bit of a loss for a solution...
Nick
Sounds like this is wide-spread...or at least amongst the people who are running newer GPE ROMs on their Ones.
im having the exact same issues here
artmunkie said:
I had a similar problem. I downloaded the 4.4.2 OTA update and tried flashing it with TWRP three different times. All three times I got that same error message with some apps. It was extremely frustrating. I ended up flashing the stock 4.4 recovery and then flashing the update. It worked perfectly and the problem went away. I then reflashed TWRP.
Click to expand...
Click to collapse
Can you point me to where you got the stock recovery from please?
Fixed
It looks like this is all to do with custom recovery and OTA updates. I have TWRP installed. This morning I flashed stock recovery. I then put the OTA update file on the phone storage. Then booted into the stock recovery (which is the first time I've seen it, it would be nice if it was the last as it's tricky to get into), then flashed the 4.2.2. update from there. Once I booted the phone again all my paid apps reappeared. No data lost in the process. I'm not sure if going back to TWRP not will cause the problem again, so for now I'll stick with stock recovery....
arfon said:
It looks like this is all to do with custom recovery and OTA updates. I have TWRP installed. This morning I flashed stock recovery. I then put the OTA update file on the phone storage. Then booted into the stock recovery (which is the first time I've seen it, it would be nice if it was the last as it's tricky to get into), then flashed the 4.2.2. update from there. Once I booted the phone again all my paid apps reappeared. No data lost in the process. I'm not sure if going back to TWRP not will cause the problem again, so for now I'll stick with stock recovery....
Click to expand...
Click to collapse
Can you please detail the procedure ?
If possible including where you got the files (OTA and stock recovery ) and how to put OTA on the sdcard to "provoque" que update.
Thanks in advance!
franciscols said:
Can you please detail the procedure ?
If possible including where you got the files (OTA and stock recovery ) and how to put OTA on the sdcard to "provoque" que update.
Thanks in advance!
Click to expand...
Click to collapse
This.
Also, you left 4.4.2 on the device and just 're-applied' the OTA update? Or did you go back to a NANDROID backup of you on 4.4 or 4.3?
arfon said:
Can you point me to where you got the stock recovery from please?
Click to expand...
Click to collapse
Here you go! I can't remember the thread where I found it, so the file is attached. Just to be clear, this is the stock Android 4.4 recovery for the HTC One GPE.
artmunkie said:
Here you go! I can't remember the thread where I found it, so the file is attached. Just to be clear, this is the stock Android 4.4 recovery for the HTC One GPE.
Click to expand...
Click to collapse
So I flash this recovery and then flash the OTA update (this one?) and I should be good?
IlyaKol said:
So I flash this recovery and then flash the OTA update (this one?) and I should be good?
Click to expand...
Click to collapse
Yeah, that's about it. I used adb to flash the stock recovery to replace TWRP, then used the stock recovery to flash the same update you linked to. After it was done updating I reflashed TWRP. And don't forget to make a nandroid.
Thank you! Will report back when I'm done!
What is the fastboot command to flash the OTA zip file?
I'm back on the stock recovery...phone is still booting/working so I just need to do the OTA part now.
IlyaKol said:
What is the fastboot command to flash the OTA zip file?
I'm back on the stock recovery...phone is still booting/working so I just need to do the OTA part now.
Click to expand...
Click to collapse
Sorry, hectic day at work. I should have said that I applied the update with the stock recovery. Not fastboot.
I basically used the guide linked below to flash the update.
Read Step 2
http://www.androidpolice.com/2012/1...e-nexus-7-now-manual-download-link-available/
artmunkie said:
Sorry, hectic day at work. I should have said that I applied the update with the stock recovery. Not fastboot.
I basically used the guide linked below to flash the update.
Read Step 2
http://www.androidpolice.com/2012/1...e-nexus-7-now-manual-download-link-available/
Click to expand...
Click to collapse
What if you don't have an "apply from adb" option?
I have:
- reboot system now
- apply from sd card
- apply from phone storage
- apply from cache
- wipe data/factory reset
- wipe cache partition
Can't I just open a ADB shell while on the fastboot USB option?

[Q] OTA failed to update in rooted phone and will no longer appear

Hi all,
I have a unlocked, rooted Moto G 2014 (2nd gen) US version. I have T-mobile on it.
Yesterday I received an OTA notification to update it to Lollipop version 22.41.19 (described here: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/105214).
I downloaded it and confirmed the instalation. Phone rebooted to TWRP and I tried to flash the file from the /cache folder, but i received an error.
I rebooted the device and tried the same again, with the same errors. Then I decided to do some research and I learned that OTA cannot be flashed in rooted devices. Damn!
The problem is: I deleted the .zip file on the /cache folder and now the OTA no longer appears on my device. If I go to settings -> about phone -> system updates, all I get is: "Your device's software is up to date", even though I didn't finish the upgrade process.
My question is: how can I get back the OTA notification? it looks like this 22.41.19 version is the most updated I've seen. Perhaps Lollipop 5.1? I am interested in reverting the device to stock, performing the upgrade and rotting it again.
inarush said:
Hi all,
I have a unlocked, rooted Moto G 2014 (2nd gen) US version. I have T-mobile on it.
Yesterday I received an OTA notification to update it to Lollipop version 22.41.19 (described here: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/105214).
I downloaded it and confirmed the instalation. Phone rebooted to TWRP and I tried to flash the file from the /cache folder, but i received an error.
I rebooted the device and tried the same again, with the same errors. Then I decided to do some research and I learned that OTA cannot be flashed in rooted devices. Damn!
The problem is: I deleted the .zip file on the /cache folder and now the OTA no longer appears on my device. If I go to settings -> about phone -> system updates, all I get is: "Your device's software is up to date", even though I didn't finish the upgrade process.
My question is: how can I get back the OTA notification? it looks like this 22.41.19 version is the most updated I've seen. Perhaps Lollipop 5.1? I am interested in reverting the device to stock, performing the upgrade and rotting it again.
Click to expand...
Click to collapse
Try to flash stock 5.0.2 again, and see if it shows any software update..!! ?
Sent from my Moto G 2014 using XDA Free mobile app
inarush said:
Hi all,
I have a unlocked, rooted Moto G 2014 (2nd gen) US version. I have T-mobile on it.
Yesterday I received an OTA notification to update it to Lollipop version 22.41.19 (described here: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/105214).
I downloaded it and confirmed the instalation. Phone rebooted to TWRP and I tried to flash the file from the /cache folder, but i received an error.
I rebooted the device and tried the same again, with the same errors. Then I decided to do some research and I learned that OTA cannot be flashed in rooted devices. Damn!
The problem is: I deleted the .zip file on the /cache folder and now the OTA no longer appears on my device. If I go to settings -> about phone -> system updates, all I get is: "Your device's software is up to date", even though I didn't finish the upgrade process.
My question is: how can I get back the OTA notification? it looks like this 22.41.19 version is the most updated I've seen. Perhaps Lollipop 5.1? I am interested in reverting the device to stock, performing the upgrade and rotting it again.
Click to expand...
Click to collapse
If you're rooted with Super SU then just open the Super SU app, go to settings, scroll down to full uproot and choose that. Then after the update, boot to recovery and reflash Super SU if you'd like to root again.
Sent from my GT-P5210 using Tapatalk

[Q] Moto X XT1092: 5.0.2 System update getting failed.

I am not sure why it is happening with but i am not able to install 5.0.1 (12 MB) update on my Moto X 2014. I have unlocked bootloader and phone is rooted running on 5.0 Lollipop firmware.
Baseband Version:
MSM8974BP_4125.184.08.27.01R
VICTARA_EMEA_CUST
System Version
22.21.19.victara_reteu.retailuall.en.EU retin
It downloads the update file.
Reboot the device.
Goes into recovery and show me that it's installing the update. Half way on the progress bar the phone reboots.
After booting I see message which tells me that System update installation is failed. It does not give an error message or reason.
I tried installing it multiple times but same results. Any help will be appreciated.
To add Motorola Device Software updater shows me that my firmware doesn't have any available updates. Whereas i am getting regular notifications to run system update.
I attached screenshot of Motorola Device Software updater.
You should be happy, i had exact same config, and had soft brick when trying to upgrade. I believe you can't do the update if you are rooted. So you must flash stock back and then update.
Sent from my XT1092 using Tapatalk
remma said:
You should be happy, i had exact same config, and had soft brick when trying to upgrade. I believe you can't do the update if you are rooted. So you must flash stock back and then update.
Sent from my XT1092 using Tapatalk
Click to expand...
Click to collapse
My phone keeps displaying that i have pending system update. What is the right way to get the update without bricking your phone?
After your update i am not going to try any workaround methods to force upgrade. But this is something that should be well explained by Motorola or Android community somewhere on internet. I think need to wait till the time more helpful resources are available.
gaggid said:
My phone keeps displaying that i have pending system update. What is the right way to get the update without bricking your phone?
After your update i am not going to try any workaround methods to force upgrade. But this is something that should be well explained by Motorola or Android community somewhere on internet. I think need to wait till the time more helpful resources are available.
Click to expand...
Click to collapse
i think just flashing back the stock system partition using fastbot should do it. I haven't done this myself though, i needed to completely reflash stock
gaggid said:
To add Motorola Device Software updater shows me that my firmware doesn't have any available updates. Whereas i am getting regular notifications to run system update.
I attached screenshot of Motorola Device Software updater.
Click to expand...
Click to collapse
I am facing the exact same problem.
I am currently on 22.21.19.victara_reteu.retailuall.en.EU and the update notification I am getting is for 22.121.1
I have an unlocked bootloader but the phone is not rooted.
I do not agree that OTA update doesn't work when phone has an unlocked bootloader and is rooted. The Android 5.0 update got installed on my phone when it was already rooted (I lost root access after the update).
Still looking for solution for "OTA installation failed" problem though...
gaggid said:
I am not sure why it is happening with but i am not able to install 5.0.1 (12 MB) update on my Moto X 2014. I have unlocked bootloader and phone is rooted running on 5.0 Lollipop firmware.
Baseband Version:
MSM8974BP_4125.184.08.27.01R
VICTARA_EMEA_CUST
System Version
22.21.19.victara_reteu.retailuall.en.EU retin
It downloads the update file.
Reboot the device.
Goes into recovery and show me that it's installing the update. Half way on the progress bar the phone reboots.
After booting I see message which tells me that System update installation is failed. It does not give an error message or reason.
I tried installing it multiple times but same results. Any help will be appreciated.
Click to expand...
Click to collapse
please post link of xt1092 5.0.2 en.EU ota zip (+/-12MB) tnx
Please for the love of god be a legend and post a link of this OTA i cannot find it anywhere! Copy paste it off of your phone when it downloads and upload it to dropbox or something. Please. Without this I cannot update to 5.1 :'(
aleckz999 said:
Please for the love of god be a legend and post a link of this OTA i cannot find it anywhere! Copy paste it off of your phone when it downloads and upload it to dropbox or something. Please. Without this I cannot update to 5.1 :'(
Click to expand...
Click to collapse
So far My 5.0.1 update never got downloaded and i was not able to update the phone using Motorola update. Therefore i flashed Cyanogenmod 12.1 which has latest Android build. This way i stopped annoying alerts of system update on my phone.

Failed updating to 23.21.44.en.US

I have a rooted turbo. I wanted to update to the new system and then unlock the phone (I read I had to be on the latest version to unlock, is that true?). The update keeps failing. I have tried several times, including doing a factory reset to try, but the update keeps failing. Does anyone have any help/direction on getting the update pushed through?
The pictures attached shows the current phone information and the failed update.
JON123123 said:
I have a rooted turbo. I wanted to update to the new system and then unlock the phone (I read I had to be on the latest version to unlock, is that true?). The update keeps failing. I have tried several times, including doing a factory reset to try, but the update keeps failing. Does anyone have any help/direction on getting the update pushed through?
The pictures attached shows the current phone information and the failed update.
Click to expand...
Click to collapse
Edit: Deleted
JON123123 said:
I have a rooted turbo. I wanted to update to the new system and then unlock the phone (I read I had to be on the latest version to unlock, is that true?). The update keeps failing. I have tried several times, including doing a factory reset to try, but the update keeps failing. Does anyone have any help/direction on getting the update pushed through?
The pictures attached shows the current phone information and the failed update.
Click to expand...
Click to collapse
Phones that are rooted cannot take OTA updates. You have 3 options:
1. Use Fastboot to flash the stock system image of whatever firmware you're on, then take the OTA.
2. Use Fastboot to flash every image contained in the full SU4TL-44 firmware and perform a factory reset.
3. Plug your phone into a PC and install the Verizon Upgrade Assistant that pops up. Accept the upgrade to SU4TL-44.

HTC One m7 Unable to Update from 4.4.3 to Lollipop

After an attempt to upgrade to Lollipop, the phone froze after software installation when it rebooted.
I was able to restore the phone from a cwm backup file to 4.4.3 and at the moment everything is working great except I cannot update to Lollipop now.
I get this error message:
Package expects build fingerprint of htc/brightstarus_wwe/m:4.4.3/KTU84L/356475.2:usr/release-keys; or
htc/brightstarus_wwe/m7:5.0.2/LRX22G/468180.7:usr/release-keys
this device has htc/brightstarus_wwe/m7:5.0.2/LRX22G/468180.21:usr/release-keys
Here is the phone history of the update attempts:
Device is HTC One M7 WWE Developer Edition 2Gb / 64GB
Device is unlocked and rooted
Device had Android 4.4.3
I flashed the stock recovery to the phone then attempted to install the Lollipop update.
Half way through the installation the operation crashed and phone was in-operatable.
I was able to restore the phone to 4.4.3 from clockworkmod recovery backup.
At this point the phone was working, but slowly.
Everything in the About / Software indicated that the software was 4.4.3 / 6.07.1540.2
However the OS from Hboot screen indicated 7.17.1540.2
Left the phone as is for a long time as it was usable, then had a problem with my SMS application, ultimately I did a factory reset and everything fixed, phone working good.
So now I reflashed the stock recovery again (7.17.1540.7) and tried to install the lollipop update again. It worked this time. 7.17.1540.2 working.
I then got the notice that there was another update (7.17.1520.21) so I tried to install this update.
After the install the phone re-booted and it froze at the HTC / Android screen; I left it for one hour and it did not come to life.
After a reboot the phone would come to this screen then go blank and nothing.
I attempted to re install from clockworkmod recovery restore but it would not work this time.
Had several Lollipop backup files - none worked - thought it was dead.
After some time I did get one to restore but none of the lollipop versions restored worked; I had an older file with 4.4.3 which worked. Phone is now back to 4.4.3
OK now with stock recovery flashed again (7.17.1540.7) I tried the update again to lollipop, but a short ways into the install the operation aborts creating error message as above.
So everything in the About / Software indicates it is 4.4.3 /6.07.1540.2
However the Hboot screen is showing OS 7.17.1540.21 now. Obviously from the last upgrade attempt.
It was a similar situation the first time I was successful installing the lollipop upgrade; the phone indicated that it had version 4.4.3 /6.07.1540.2 but the Hboot OS indicated it had OS 7.17.1540.2 (from the crashed update attempt I guess)
So could someone advise on best coarse of action to try and update this software now to Lollipop?
Could I re-flash something like the kitkat version of boot image? Would this correct the OS version reported by HBoot?
Other options I have found would be to install the RUU factory file:
RUU_M7_UL_L50_SENSE60_MR_BrightstarUS_WWE_7.17.1540.51.exe
But I'm concerned that if this fails due to operating system modifactions the phone may brick, as warned at the site.
Also I have found a TRWP backup file from lollipop upgrade which I could install TRWP recovery and attempt a restore from this file?
Any suggestions?
Just use the RUU, you CANNOT OTA to Lollipop+ if you have rooted the phone without RUUing back to total stock..
Reggi747 said:
So everything in the About / Software indicates it is 4.4.3 /6.07.1540.2
However the Hboot screen is showing OS 7.17.1540.21 now. Obviously from the last upgrade attempt.
Click to expand...
Click to collapse
You must understand here that these 2 numbers are indicating 2 different things. The number you'll find in About/Software is the software version (your rom version). The number you'll find when booted in hboot is the firmware version. In order to install ota updates, everything must be 100% stock and the firmware installed must match the software version (because the firmware is also updated during an ota).
RUU_M7_UL_L50_SENSE60_MR_BrightstarUS_WWE_7.17.1540.51.exe
But I'm concerned that if this fails due to operating system modifactions the phone may brick, as warned at the site.
Click to expand...
Click to collapse
Flashing this file is the best solution, doesn't matters if your system is modified, it will revert everything back to stock and you'll be on the latest version.

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