Having a major problem with wifi - Galaxy Note5 Q&A, Help & Troubleshooting

The first few days my WiFi was functioning just fine. Now it seems no matter the network, if I try to connect it just doesn't happen. It will show connecting under the network for a split second, and just appear to stop trying. Anyone else having this problem? It's really bugging me that even my home WiFi will not work on this phone. I've tried forgetting the network, restarting etc. My note 3 is having no problem but it's just getting nowhere on my 5.

Mine does this sporadically but eventually connects if i toggle wifi a couple times. I cannot replicate the issue or narrow it to a specific router - happens at home and at work.
Sent from my SM-N920R4 using XDA Free mobile app

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[Q] Mobile Data stays on with Wifi

Anybody else experiencing this.. Wifi is on and connected but my 4G-LTE arrows are still showing and flashing as if it was transmitting and receiving.. but my Wifi is on??
I am using Launcher Pro instead of LG Home so I have access to the power widget in the Notification Bar but not the LG Home power controller.
I just installed Power Control Plus and it seems to shut off LTE and 3G when you press the 3G button and can keep it off with or without Wifi on.
I've noticed this. It doesn't bother me due to the fact that I have unlimited data. If it want for that it would bug the **** out of me.
Sent from my VS910 4G using XDA Premium App
As far as I know, on all the android phones I've had, u have to manually shut off mobile data even when connected to wifi. There are apps that include this option when making "profiles" that get triggered (tasker, CPU tuner) but otherwise I think it stays on unless manually turned off. Maybe its not using mobile data but it appears to stay "on".
Sent from my Revo 4g using XDA Premium App
On my olds droid the 3G would turn off when I got onto a wifi network. I might just be special. Lol
Sent from my VS910 4G using XDA Premium App
I have the same issue. It actually goes further, because when I manually turn off mobile data through the Settings menu the data icon still stays on. If I use a tool like Dataswitch the icon goes away, but I never had to do that with any of my other phones.
The other issue with wifi that I'm having is that if I set the Wifi sleep policy to turn off after 15 mins of inactivity it can't reconnect after it turns itself off. So when I start using the phone again it just keeps trying to obtain the IP address of the network without ever succeeding. I've tried this on multiple networks. I have to turn off wifi and then turn it back on. Anybody experience this?
These issues aren't big but they're starting to make me question the quality of the LG Revolution and I may exchange it for the Charge.
Rob737 said:
The other issue with wifi that I'm having is that if I set the Wifi sleep policy to turn off after 15 mins of inactivity it can't reconnect after it turns itself off. So when I start using the phone again it just keeps trying to obtain the IP address of the network without ever succeeding. I've tried this on multiple networks. I have to turn off wifi and then turn it back on. Anybody experience this?
Click to expand...
Click to collapse
I have this issue too, and it is annoying. I'm not worried about exchanging it, because I'm sure this will be addressed in the port of CM7 that TheCubed is working on.
Rob737 said:
The other issue with wifi that I'm having is that if I set the Wifi sleep policy to turn off after 15 mins of inactivity it can't reconnect after it turns itself off. So when I start using the phone again it just keeps trying to obtain the IP address of the network without ever succeeding. I've tried this on multiple networks. I have to turn off wifi and then turn it back on. Anybody experience this?
Click to expand...
Click to collapse
Yep, exact same issue here too.
sephkeene said:
I have this issue too, and it is annoying. I'm not worried about exchanging it, because I'm sure this will be addressed in the port of CM7 that TheCubed is working on.
Click to expand...
Click to collapse
Do issues like these usually get fixed in a port of CM7? Do you think the issue of mobile data staying on when it should be off will get addressed as well?
Any idea when CM7 for the Revolution will be available?

[Q] Any Issues with WiFi

Loving the phone really, one thing i have noticed is when ever im downloading or uploading large files through my home WIFI after a short period the phone disconnects from the network and i have to reconnect manually. Any ideas is anyone else having the same issue. All my other devices are fine
Same thing here, but it reconnects itself - just losing the connection for 1-2 seconds. It happens sometimes even when browsing the web. Most likely some kind of software bug.
Had similar symptoms when playing with the phone at work`s WiFi (1st day of usage). On my home WiFi nothing wrong at all.
Make sure that keep WiFi on during sleep is always.
Or the WiFi will turn off the moment u turn the screen off
Sent from my C6602 using xda app-developers app
abd_alazeez2002 said:
Make sure that keep WiFi on during sleep is always.
Or the WiFi will turn off the moment u turn the screen off
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
Yeah checked that it happens even with the screen on. i got the screen to stay awake when charging and usually download my big files the i gave up trying to download A Bards Tale last night.
marcgear said:
Loving the phone really, one thing i have noticed is when ever im downloading or uploading large files through my home WIFI after a short period the phone disconnects from the network and i have to reconnect manually. Any ideas is anyone else having the same issue. All my other devices are fine
Click to expand...
Click to collapse
it happens sometimes in s3, s2, xS and etc
it s a bug and will repair by software update or flashing another rom/firmware by urself if know wht to do.
abd_alazeez2002 said:
Make sure that keep WiFi on during sleep is always.
Or the WiFi will turn off the moment u turn the screen off
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
I found that WiFi is one of the most power draining things on phones. The best thing would be to switch to mobile data while sleeping and turn wifi off during that time.
That way you can still receive everything, but since you're sleeping you will barely use any data at all.
To bad the phone can't do that automatically.
I'm getting frequent wifi drops in my home (netgear router, wpa psk security) and its also affecting other devices in the house! Other wifi networks I've connected to seem to be fine, no issues whatsoever. Sometimes it'll say its connected, but no data, other times it will disconnect entirely.
This is a VERY strange problem and the fact that its affecting the wifi connection to other devices is even stranger.
Just an update on this, I returned my phone to P4U this morning as the wifi thing was annoying me and the phone has eaten 823mb of mobile data in one weekend even though i had mobile data turned off and connected to WIFI, The handset said i used 115mb and Voda said 823mb. not the only reason i returned it but it needed changing. So got my new handset up and running this afternoon and im set up and i been downloading all my files and apps with out any problems.
So looks like i had a dud phone first time around.
Xperia rebooting fibre broadband gateway???
hanleyco said:
I'm getting frequent wifi drops in my home (netgear router, wpa psk security) and its also affecting other devices in the house! Other wifi networks I've connected to seem to be fine, no issues whatsoever. Sometimes it'll say its connected, but no data, other times it will disconnect entirely.
This is a VERY strange problem and the fact that its affecting the wifi connection to other devices is even stranger.
Click to expand...
Click to collapse
Getting the same problem too. All my other devices (Nexus7, Ipad, PC) can connect fine to my wireless home network (fibre). But when I start connecting my Xperia Z to the wireless network, after 5 mins, my Gateway will hang, and restart itself. Happens all the time without fail as long as I have my phone hooked up to the wireless network.
Anyone else facing this problem?? I'm kinda at a loss now on how to solve it. Tried adjusting settings on my wireless channel too but doesn't seem to help. Any help will be greatly appreciated!!!
xentay said:
Getting the same problem too. All my other devices (Nexus7, Ipad, PC) can connect fine to my wireless home network (fibre). But when I start connecting my Xperia Z to the wireless network, after 5 mins, my Gateway will hang, and restart itself. Happens all the time without fail as long as I have my phone hooked up to the wireless network.
Anyone else facing this problem?? I'm kinda at a loss now on how to solve it. Tried adjusting settings on my wireless channel too but doesn't seem to help. Any help will be greatly appreciated!!!
Click to expand...
Click to collapse
Ok, so i reckon this could be an issue with not having a static I.P address. Gonna change it tonight when I get home and see if the problem is solved. It's either that or it may be trying to connect to a port thats used for something else? Have ports assigned for my Xbox ect. I'm not too knowledgeable about these things so any other suggestions are welcome. Not too many settings on the phone unfortunately so the problem has to be solved using the router I'd say.
hanleyco said:
Ok, so i reckon this could be an issue with not having a static I.P address. Gonna change it tonight when I get home and see if the problem is solved. It's either that or it may be trying to connect to a port thats used for something else? Have ports assigned for my Xbox ect. I'm not too knowledgeable about these things so any other suggestions are welcome. Not too many settings on the phone unfortunately so the problem has to be solved using the router I'd say.
Click to expand...
Click to collapse
I have static ip set up since the beginning, and I also have the problems. Only my problem seems to stem from 2.4 GHz/ 5 GHz (if this is even possible). 5 GHz is the preferred one, but this one seems to be out of range sometimes and it switches to mobile data. The 5 GHz is then out of range, while the 2.4 GHz is not. Very strange.
Ive found the Xperia Z has held on to a 5GHz Wi-Fi signal better than any other device I've used before, but the 2.4GHz can often disappear...
Very odd, although at home I am quite happy that 5GHz works better as there's far less interference from local neighbours. Perhaps that's causing the problem - in that the XZ isn't so well set up to cope with other routers on the same Wi-Fi channels??
The reach of my 2.4 GHz is at 75%, while 5 GHz is at 50%??? Strange.
I would always expect 2.4GHz to carry further, and so I am surprised by my experience too.
In my case, there's only 1 5GHz router visible other than mine, but countless 2.4GHz ones. Not sure why that would make the XZ drop (and sometimes even lose) the connection - but that's what seems to be happening.
Xperia Z no wi-fi without SIM
I have a different wi-fi issue with my Xperia Z. It does not connect to my home wi-fi when there is no SIM in the phone. It just says that the network is out of reach. When I pop in the SIM card, it connects automatically. Actually, all the hi-end Sony phones I tried recently do this (Ion, T and more). I've been looking for a solution here on the forum, but didn't find any helpful topic. But maybe I was looking wrong. Does anyone know, what to do?
lvoky said:
I have a different wi-fi issue with my Xperia Z. It does not connect to my home wi-fi when there is no SIM in the phone. It just says that the network is out of reach. When I pop in the SIM card, it connects automatically. Actually, all the hi-end Sony phones I tried recently do this (Ion, T and more). I've been looking for a solution here on the forum, but didn't find any helpful topic. But maybe I was looking wrong. Does anyone know, what to do?
Click to expand...
Click to collapse
I think the obvious answer is put a SIM in there... and if that means getting any old SIM and cutting it to size, even if it's not registered on any network, then do that.
I wonder if it the phone is looking at the SIM to identify the country, and therefore what channels can be used? I say this because when I first used the phone (without SIM) I also had problems [router not showing up in a scan], and my router is on channel 13. I then put in a SIM and at some stage did another scan and it found my router.
Is your router perhaps on channel 11, 12 or 13?
I know it's a long shot, but who knows?
jonmorris said:
I think the obvious answer is put a SIM in there... and if that means getting any old SIM and cutting it to size, even if it's not registered on any network, then do that.
I wonder if it the phone is looking at the SIM to identify the country, and therefore what channels can be used? I say this because when I first used the phone (without SIM) I also had problems [router not showing up in a scan], and my router is on channel 13. I then put in a SIM and at some stage did another scan and it found my router.
Is your router perhaps on channel 11, 12 or 13?
I know it's a long shot, but who knows?
Click to expand...
Click to collapse
Interesting point, will try to investigate with the channels. And I may also try to dig out some inactive SIM, thanks for the tip... The only thing I found is, that the problem obviously appears only with the WPA2-PSK security. With WPA, its all a-OK...
If you look inside the build.prop
The wifi.channel is not assigned,maybe this can gives you an idea guys.
Sent from my C6602 using xda premium
My 2.4GHz has autochannel and 5Ghz is @ 44.

Data and Wifi completely drop, have to do airplane mode to turn it back on

I don't know why, but this is a consistent problem and it's getting annoying. I will only have bars, but no wifi or internet connection. This just randomly happens and I don't know what triggers it.
I have to turn airplane mode on and off to fix the problem. Is there something that is causing this?
http://galaxys5guide.com/samsung-ga...-the-notification-icons-on-samsung-galaxy-s5/
It may help you.
Kael ruch said:
http://galaxys5guide.com/samsung-ga...-the-notification-icons-on-samsung-galaxy-s5/
It may help you.
Click to expand...
Click to collapse
This doesn't really help.
What happens is data and wifi disappear and if I hit wifi it won't turn on. I have to turn airplane mode on and off and it starts working again.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
SlimJ87D said:
I don't know why, but this is a consistent problem and it's getting annoying. I will only have bars, but no wifi or internet connection. This just randomly happens and I don't know what triggers it.
I have to turn airplane mode on and off to fix the problem. Is there something that is causing this?
Click to expand...
Click to collapse
I have had the same thing happen,but only once or twice,I chalked it up to my home WiFi threw Comcast ,I've been having major problems with my Comcast modem dropping WiFi or to slow of a connection,think I have to replace the modem just been to lazy,but I have the smart network switch on in my phones wifi settings so I thought maybe from the signals switching so much it froze or something,but yea it did same thing I had no lte or 4G next to my carrier signal,the wifi was not allowing me to turn it on,or scan for networks,wasn't even showing any so I did the same thing hit the airplane toggle and it came back.
SENT FROM DJMOUSES SM-G900A
Sorry i have no others solution for it.
I just posted a thread about the EXACT SAME issue. It only seems to happen overnight, but when I wake up in the morning my wifi has been turned off and my 4G LTE isn't working. When I try and toggle wifi back on it gets stuck and never reconnects/turns on. My solution has been to restart the phone.
I'm thinking since this seems like a rare problem, that this is a device-specific issue. I'm going to try and exchange mine this weekend due to this problem and hopefully get a properly functioning GS5 instead.
SlimJ87D said:
This doesn't really help.
What happens is data and wifi disappear and if I hit wifi it won't turn on. I have to turn airplane mode on and off and it starts working again.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
Click to expand...
Click to collapse
Have the same issue (made a post about it already in this forum). Usually happens when there is a large fluctuation in signal. Grocery store where I get no service results in no service when I leave the store as well. Have to cycle airplane mode like you described.
WiFi hasn't done it yet.
Another forum member suggested it may happen if using an older style SIM, which I am (from my S3). I haven't been up to change it yet. What SIM are you guys using?
http://forum.xda-developers.com/showthread.php?t=2744472
I typically have this happen when I'm at home at night, while my phone is plugged in and on wifi. Just disconnects at some point overnight.
I'm using a brand new SIM provided by AT&T when I upgraded in store.
Very strange issue and is random. For instance, it didn't happen overnight last night.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
My S5 just started dropping data randomly and causing my battery to drain with almost no usage... I tested using Skype in a good 4G LTE area and will start out with 4 bars and the 4G LTE icon but as soon as I try to initialize a test video call over Skype the signal immediately drops to either no bars at 4G or it will go straight to E!? I haven't had this issue in a long time and it just suddenly started. At first I figured maybe they lost a tower but now this is going on almost a full week. I've got unlimited Data so I know that's not the issue, it has a brand new SIM... I'm going to AT&T and see if they have an answer or if they'll swap it out. Annoying!
Also annoying that sending a simple text will fail... ugh no root and now no data! :what::banghead:
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
I've had this happen several times, but only at my work. Reception is poor at my office, and the company WiFi requires browser-based login each hour, which I switch to many times a day.
The phone basically stops using all radios EXCEPT bluetooth, showing a circle with a line through it. I've been rebooting the phone to restore connectivity, but will try toggling airplane mode next time. I haven't noted any strange battery drain.
I haven't seen this issue when wifi is disabled.
I didn't notice it locked up a few days ago and drove home where cell reception is very good. The phone didn't recover until I rebooted it.
I have a brand new SIM from ATT and use a Gear 2 (which is greatness, btw)
I've done the following:
1. disabled the damn ATT hotspot app
2. Disabled/enabled the Wifi connection check setting
3. Did a full factory reset
This is getting close to a deal breaker for me.
As an update...
I have this issue basically every work day with the aforementioned environmental variables
Today, I:
Disabled Bluetooth (left the gear at home)
Disabled wireless
Switched radio to 'LTE/GSM/CDMA Auto' with instructions in this thread
The radios haven't locked up and reception is much better.
I'll try leaving WiFi/BT on and use my Gear again next week.
For anyone who is still interested, changing the modem setting seems to have resolved the problem for me. It also improved connectivity in weak areas a good deal.
Unfortunately you must enter the key sequence to toggle the radio each time the phone is restarted.

Wifi doesn't connect well

Is anyone else having issues with wifi connecting? My issue is that wifi doesn't always connect, and the only way I can usually get it to connect is to restart my phone. So I have my home wifi saved in the phone and when I leave it obviously disconnects, then when I'm back home I have to restart my phone in order to get it to connect. My work wifi has even more issues and it doesn't always connect from a restart. Is anyone having this issue?
Yup see my post in this forum, i have issues with my home cisco ap. I need to use a wifi fixer app just to stay connected.
Sent from my XT1254 using XDA Free mobile app
Mine has worked perfect so far. Have connected to several networks while at home or working.
Mine is working great too. I am getting better signal than my Razr M, and compared to several other phones I have owned, the M got wonderful signal!
I got it in red just in case anyone is curious. Most complaints I have seen seem to come from those with ballistic nylon, which was the deciding factor in buying it in red.
-magnum- said:
Yup see my post in this forum, i have issues with my home cisco ap. I need to use a wifi fixer app just to stay connected.
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
Magnum , which app do you use? i'd like to try it. But honestly at this point I think I'm swapping out the device...I don't see anyone else that has this same issue as me where I have to restart for the wifi to work. I did a factory reset and thought it fixed it but nope it disconnected grrrrrrrr. Luckily we can swap out within 14 days.
Oh and mine is red too and I still have issues
I am so sad. I factory reset, didn't help. I went to Verizon store and swapped out for a new phone. It connected to a random wifi by the store so I thought woohoo it works. It connected at home. Then I got to work today and its having the issues again. It won't connect unless I restart the phone (and even sometimes restarting doesn't help). I'm at a loss. I'm so sad because this is the only phone that I want that is out right now but if wifi doesn't work then it is completely and utterly usesless to me. My only glimmer of hope is that the case (verizon one that has the kickstand and the belt clip) is making the wifi act all wonky, so I took the case off and lets see what happens. Fingers crossed!
Did you disable the "Avoid poor connections" option? I found it wouldn't let me connect to a lot of networks on my old Razr M, so I disabled it immediately when I got this phone.
These are my settings, and I haven't had a problem.
Sorry to bring this back from the dead, but it appears to have resolved a weird issue I was seeing. Specifcally, I would see "old" Wifi SSIDs in the list that were not available anywhere near me. For example, I just traveled 3 hours away, and I was still seeing a router from the 3-hour-distant site. Only the phone saw it... my computer, for example, confirms it's not real. It would just show up as a "ghost" in the list, and never disappear.
I checked the post you had, and saw that I had disabled most of the items... except "Wifi Notifications" and "Scanning always available". So, when I disabled those, and then turned off/on the wifi, the ghost SSIDs disappeared.
In related news, this issue may also causing one of the routers I used to always show "Saved, secured with WEP" and yet it would never connect. It was a real signal in the area, and my laptop connected with no issues... but the phone would refuse to connect, even if I forgot the network and reconnected with the WEP key, etc. I'm hoping this fix (disabling the above two items) will fix that as well... but I won't know for sure as I'm 3 hours away from that router now
In any case, thanks for the posted pic... it helped me identify and fix the problem... hopefully this can help others, too!

Wifi stops working

After the May update every couple of days I find that my TA-1046 isn't connected to wifi anymore. When going into the wifi settings it can't find any networks. Occasionally it can see one of the neighbor's wifi but usually nothing. (Normally there are 10+ networks in range). Turning wifi off and on does not resolve the issue but after restarting the phone it always works fine again for a couple of days. I would like to think it's not a hardware problem since it consistently works again after a restart but on the other hand I haven't seen anyone else with this issue.
It happened to me once.
happened on me this night...after restart it back to normal

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