Part of the screen not responding to touch - Xperia Z Q&A, Help & Troubleshooting

As the title says part of my screen is not responding anymore and to make matters worse the part not responding is right on the home and recents keys
I tried:
flashing another firmware
deleting everything even the software
flashing another rom
I know that i can use xposed and change the dpi or assign an alternative hardware button.
So my question is: Can i fix it without mendling with the hardware of my phone and without spending any money on a new screen?
Because when i try to press the button, it doesnt responds, it shows the touch feedback exactly above the button but when i try to open the camera from the lockscreen it opens without a problem
PS: I didnt drop it and I dont have warranty since I have the phone for 2 years now

Hi friend there are to solution go to a repair shop and tell the probleme to him if he can just repair the screen to show if one of the cable in a good position or try to buy another screen and go to a repair shop to replace the screen

znayver said:
Hi friend there are to solution go to a repair shop and tell the probleme to him if he can just repair the screen to show if one of the cable in a good position or try to buy another screen and go to a repair shop to replace the screen
Click to expand...
Click to collapse
as i mentioned above i dont want to involve any repair shops nor spent money
PS: if it was a cable problem then the entire screen wouldnt respond not just a small part of it

ExCuTioN said:
as i mentioned above i dont want to involve any repair shops nor spent money
PS: if it was a cable problem then the entire screen wouldnt respond not just a small part of it
Click to expand...
Click to collapse
So this is the only solution iam sorry

znayver said:
So this is the only solution iam sorry
Click to expand...
Click to collapse
ok im kinda starting to get frustrated with my phone right now and since i excluded all other options im guessing the digitizer is broken

As easy as it sounds try the sony PC companion > repair my device (or something). A similar issue with screen calibration was on X-ZR.
On my Z, I had some nasty bootloops from messing with DRM content and root access. To make things worse FlashTool didn't help one bit (wiping included). Magically pc companion did the trick. If your issue is software, than it's worth a try (nand backup data partition for ulterior easy restore).
It seems impossible to be a hardware issue (mine got dropped so many times and I tortured the sys so many times it barely knows up and down). So try the repair thingy in PC companion you have nothing to lose.

Sebi673 said:
As easy as it sounds try the sony PC companion > repair my device (or something). A similar issue with screen calibration was on X-ZR.
On my Z, I had some nasty bootloops from messing with DRM content and root access. To make things worse FlashTool didn't help one bit (wiping included). Magically pc companion did the trick. If your issue is software, than it's worth a try (nand backup data partition for ulterior easy restore).
It seems impossible to be a hardware issue (mine got dropped so many times and I tortured the sys so many times it barely knows up and down). So try the repair thingy in PC companion you have nothing to lose.
Click to expand...
Click to collapse
OK I'll try and update with the results

Related

[Q] Broken Screen

Hi there, I know there are other threads on this, but I've got two questions;
I might be able to claim a repair on insurance - the policy doesn't state anything about rooting voiding it, but I'd want to play it safe and flash back the original RUU - now, the digitizer works on my phone, but the LCD is totally shot, can't read anything.
It's been a while since I flashed the RUU, so is there any point where you have to press a button or something on your phone to advance? is it possible to use ddms while flashing the RUU to see what you're doing?
Also, if I can't claim this on insurance, how hard is it to replace the screen yourself? I've seen a "genuine" (hmm.) LCD/tools set on ebay for about the same amount as my insurance excess, so this seems like it could work (if it's easy enough!).
Thanks!!
laughingcavalier said:
is it possible to use ddms while flashing the RUU to see what you're doing?
Also, if I can't claim this on insurance, how hard is it to replace the screen yourself? I've seen a "genuine" (hmm.) LCD/tools set on ebay for about the same amount as my insurance excess, so this seems like it could work (if it's easy enough!).
Thanks!!
Click to expand...
Click to collapse
I've not done it personally but I have seen the guys in the phone shops doing it.
It's not that hard, but you have to know what and where to remove. Just go slow first.
pardon this but what is ddms?
Hi,
I have flashed RUU for my Tattoo at least twice. And as far as i remember there is no point you have to do anything on your phone. It will reboot (into fastboot i think). You will se progress on computer screen.
By the way, how can the LCD be broken and the digitizer not? Is the lcd shattered?
This is against laws of physics!
Oh, maybe I got the letters wrong but ddms is part of the android sdk, so you can take screenshots on your computer - also handy if you've broken your screen and need to know where to press.
As for defying the laws of physics, I guess the Tattoo is more special than we thought! the lcd is showing up loads of black/white cracked patterns (but a small it at the bottom works, so I can just about make out my dock. )
Thanks, insurance guys seem to be a bit more helpful now, so hoepfully won't have to resort to doing it myself.
Just in case anyone else has this problem, found this nice photo-guide to unscrewing everything: http://translate.google.com/transla...acenter.ru/razborka/htc_tattoo/&prev=_t&twu=1
haven't got round to it yet, but should do after exams.
Thanks useful info.
I have opened and dismentled everything my tattoo 3-4 times refering the guidlines. It is really helpful.
I was trying to resolve a touch screen problem. My phone acted like something is always touching at a point of the screen, so, I couldnot able to select a thing correctly and it is worst while typing using screen keyboard. So, I disassembled my tattoo and clean everything inside and assembled again. It seems working correctly for few hours then the problem reoccurred. And I disassembled again and again.
Atlast, I found out the problem was just on the screen protector, I have removed it and resolved the problem. Funny problem but it is worth all those efforts.
Bad Digitiser
Recently the Digitiser of my phone went bad. I tried flashing back the Stock RUU but did not succeed since it was not able to detect my phone. Then I just flashed back the backup of the stock ROM and took it to the Service Center. To my surprise the person didn't even check whether the phone was rooted lr not. Since it was out of warranty I still had to pay I still had to pay $45.

Water damage

A friend of mine with s3 mini accidentally drop water to his phone... The phone e works properly now but the screen can't stay off... With power key or screen off time the screen keeps enabling... I make factory reset but still nothing... Any thoughts?
pikachukaki said:
A friend of mine with s3 mini accidentally drop water to his phone... The phone e works properly now but the screen can't stay off... With power key or screen off time the screen keeps enabling... I make factory reset but still nothing... Any thoughts?
Click to expand...
Click to collapse
If it's in guarantee give it back to the store for replacement and tell him to make the duck! :silly:
If it's not in guarantee tell him to buy a new one. :crying:
jstath1972 said:
If it's in guarantee give it back to the store for replacement and tell him to make the duck! :silly:
If it's not in guarantee tell him to buy a new one. :crying:
Click to expand...
Click to collapse
So it isn't software fault... On the wakelock detector it show that the keuguard is keeping the screen on.. It is possible that it's hardware problem but the software keeps the phone on?
pikachukaki said:
So it isn't software fault... On the wakelock detector it show that the keuguard is keeping the screen on.. It is possible that it's hardware problem but the software keeps the phone on?
Click to expand...
Click to collapse
In normal situation when you press the button you activate the keyguard and it going to sleep after a few time. The software (keyguard) follows the hardware (button). In your case because of the damage of the hardware the button is always on and holds on the keyguard. Maybe i'm wrong but one other solution is to install a custom rom and deactivate the hardware button with the problem. You can activate and the navigation bar if you want. I think that can solve the problem also.
I would have opened up the phone and take a look. Disconnect/reconnect all cables inside and hope for the best
tys0n said:
I would have opened up the phone and take a look. Disconnect/reconnect all cables inside and hope for the best
Click to expand...
Click to collapse
I will try this I had to wait to find another phone for his work... And then I will try it...
pikachukaki said:
I will try this I had to wait to find another phone for his work... And then I will try it...
Click to expand...
Click to collapse
Don't open the phone if its still on warranty, just get it to the repair center. If you have no luck with getting your phone repaired for free try opening it as your last resort
EDIT: its obviously no software issue, it would be fixed by making a factory reseT/install custom ROM but you say you have already done that.
NickVXD said:
Don't open the phone if its still on warranty, just get it to the repair center. If you have no luck with getting your phone repaired for free try opening it as your last resort
EDIT: its obviously no software issue, it would be fixed by making a factory reseT/install custom ROM but you say you have already done that.
Click to expand...
Click to collapse
It isnt on warranty...and if it is its water damage and 99% they won't fix it!!!
Sometimes there is only a rest of water in phone. (Also same days later)
Put the phone without accu a few days in uncooked rice! (Maybe it is to late. Immediately after the bath rice is the best you can do)

[Q] Touch registered at random location on screen?

hi, not sure if anyone facing same problem.
sometime when messaging, while i want press on backspace, it will just register random character from the keyboard instead of deleting.
It also affect the lock screen pattern grid or while playing game. Usually it happen randomly and last for around 1 minute or less.
Not sure is just software or hardware.
Hope to find out more on this issue before I decide whether i should restore the phone or send in for servicing.
Info
cstoe said:
hi, not sure if anyone facing same problem.
sometime when messaging, while i want press on backspace, it will just register random character from the keyboard instead of deleting.
It also affect the lock screen pattern grid or while playing game. Usually it happen randomly and last for around 1 minute or less.
Not sure is just software or hardware.
Hope to find out more on this issue before I decide whether i should restore the phone or send in for servicing.
Click to expand...
Click to collapse
- have u experience any water damage?
- are you root user? and install any module that effect touch?
If not then follow these >>
first connect ur phone to pc and Repair firmware by PC companion
It will install fresh firmware so can solve almost all software issue.
> if problem remains take it to service center because of faulty touch panel
:good:
Geeks Empire said:
- have u experience any water damage?
- are you root user? and install any module that effect touch?
If not then follow these >>
first connect ur phone to pc and Repair firmware by PC companion
It will install fresh firmware so can solve almost all software issue.
> if problem remains take it to service center because of faulty touch panel
:good:
Click to expand...
Click to collapse
- water damage, not that i know off
- non-rooted since some of my app can't run on rooted phone
tested in developer mode enable pointer location, when the problem occur, any touch will become like a swipe line.
will try repair using PC companion as you suggested.
Thanks
after repair using PC Companion, so far look ok.
will keep monitoring but initial suspect is some app I installed or the touch-to-wake module as mentioned by my friend which is causing the problem.

Z3C temporary dead?

So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Info
Robin94 said:
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Click to expand...
Click to collapse
first of all you should make it clear If it s software problem (which level of software) or hardware
to get this u can Repair Xperia firmware by PCC to install fresh firmware
after that if problem remains u can be sure that problem is in hardware and ask for replace
in repair center they may just install new rom and return it so just ask for replacement
:good:
I k now this post is a little old but I have the same problem. After 6 weeks of flawless use my Z3C suddenly died. Nothing would bring it back to life. I spent several hours on the phone to sony support to no avail. We tried numerous manual and computer related fixes to no avail (including flashing a new stock rom which didn't work because no phone could be detected). Finally the tech gave up and said to return to return it to where I bought it. I was in the process of doing that when suddenly the phone worked again when I pressed the power button. battery charge was showing as 74%. Unfortunately I didn't do a factory reset while I had the chance.
This afternoon I didn't use the phone for 3 hours and now it's dead again. Nothing will wake it up again.
To me it sounds like a hardware fault, not software. This is a near new phone. This shouldn't be happening. I've searched the net and found numerous others having the same problem and in every case it has resulted in a replacement phone. Unfortunately my phone seller is a long way away. I guess that will teach me to buy local and pay and bit more.
Any suggestions please as I'm desperate.
I'm also in the same boat where my g/f Xperia Z3C just died and unfortunately the phone is out of warranty as it was a grey import and not local Aussie stock.
I have tried everything to get it working. When it does switch on it doesn't last more than a few hours before it goes back to a permanent coma.
I've wiped the rom and started from scratch when it was working with the Sony Xperia Repair centre but with little success.
I was left with little choice but to take it to a repair centre to find any faults with the hardware but I'm not feeling that confident they can fix the phone without replacing the whole board which isn't worth it.
Same thing.
Hello,
Today my phone shut downs itself and i realized it after 2-3 hours.Can't force reboot with volume up + power or the yellow button near the sim slot.Also no leds working to confirm if it takes electricity or not.My phones screen changed about a month ago due to having volume changes in 3.5 mm jack while listening music.Funny thing is i gave my phone for that same reason 8 months ago and they did not changed the screen and when i asked why you changed the screen, the lady said because 3.5mm jack is together with the screen(which i do not believe).I am hoping for device to wake up like jesus...
Edit: Does android have a log that reports every incident like windows does?If so how can i access it to see why my phone decided to die and ressurected by itself?I can't get this device to technical service cause it is fine now but i want to make sure it does not happen again.

Help, my XZ1 C was dead?

Hi!
Please help me!
I installed custom ROM(no SeLinux support) and tested two partitioning programs.
ROEHSOFT PARTITION TOOL
and
ROEHSOFT DRIVE-EXPERT
I did a partition recovery and reboot the phone.
Since then, it doesn't turn on, doesn't charge, no led feedback, can't see the pc, and no fastboot mode, completely dead.
I disassembled, disconnected the battery, but nothing happened.
Died?
What can you do with it even if your PC can't see it?
The two partition programs, in stock rom, did not start, but this rom (selinux is inactive) was ran.
What happened to him being completely dead?
THX
dustinzahn said:
Hi! Please help me!
Click to expand...
Click to collapse
Obvious question, have you made sure it’s turned off before you try to boot it? The screen might just be black but the unit still on.
Hold down Vol up (+) and power together until the phone vibrates three times. Wait a couple of seconds, then press the power button once to try and start it.
As long as the screen wakes up, then you’re in with a chance of getting PC Companion or Flashtool to see it and rescue it.
This was an unlocked phone? If no, then there's a slim chance that you haven't done any permenent damage and you might be able to re-flash.
If you don’t get any joy from a reset, then you have rodgered your partition table and there isn’t any way to bring it back from that.
@dustinzahn, in my opinion, changing partition is very risky. Most likely it is a brick already, no way to recover, if it does not enter fastboot nor sony flash mode.
RIP
Hi Guys!
Thanx the answers.
BUT...
XZ1 C doesn't have a testpoint like Z1?
https://forum.xda-developers.com/showthread.php?t=2682255&page=13
THX!
Yes, unlocked, but hiding J4nn-s kernel, OEM closed the menu.
I tried everything.
It doesn't vibrate, can't detect the PC.
In old xperia's, touching testpoint fixed this and entered fastboot.
I can't find a testpoint on this.
dustinzahn said:
XZ1 C doesn't have a testpoint like Z1?
Click to expand...
Click to collapse
What's shown in the first post?
dustinzahn said:
I can't find a testpoint on this.
Click to expand...
Click to collapse
Maybe post few photos of the mainboard?
j4nn said:
Maybe post few photos of the mainboard?
Click to expand...
Click to collapse
Hi!
This picture is low quality, but the f*ucking Ilike phone's camera is ****.
"only my English is worse than that. "
Another
2.
Do you know the IMEI number?
You could register the phone on the Sony Warranty site , then call the helpdesk and say it's stopped working.
You might be required to provide some proof of purchase, but if it's within two years of its original sale, then it's covered by warranty (EU &UK).
Don't worry if you didn't buy it new, the warranty moves with the phone, not the purchaser. If it was sold through a service provider, putting the IMEI number in will tell you when it was origally sold and what, if any, warraty is left.
Edit: might be a bit late if you've pulled it apart
dustinzahn said:
2.
Click to expand...
Click to collapse
Sorry, I thought they had posted pics of an Z1C. Unless there is anything under those heat shield things you might be out of luck.
These are much better pictures, I removed the battery, there are a few testpoint candidates.
The battery was glued and not easy to remove.
dustinzahn said:
there are a few testpoint candidates.
Click to expand...
Click to collapse
And the results of your testing?
I give up.
Sorry, my English is not very good, I use the google translator, I'm trying to be understandable.
Stupid Sony designed the motherboard that the test point section right on the bottom half. The phone must be disassembled from the display side.
It's almost impossible to press the test point and while using the usb.
I also broke the flex cable, and I was tired and irritated, so the display cable also damaged.
I tried all the existing "test points" , but nothing happened. He probably didn't survive the procedure.
If the motherboard is good, the display and the USB flex replacement is almost a used XZ1C price, so it landed in the drawer. It'll be good for decoration.
But I found my first smartphone, a sony ERICSSON Mt15i, Neo.
I was originally a Sony Ericcson fan.
The touch screen is bad, but I've already assigned it.
I have a z1 compact, there's the power + volume flex cable must replace, I also ordered it.
Neo now works with an OTG + mouse, but the Z1 Compact does not turn on without a button, only indicates charging.
The Hungarian Sony support was big ****, and the Hungarian warranty service doesn't want to help, even though I told them it's the phone no longer a warranty, all I'm asking is that you help me identify the test point.
But no, they're just indoctrinate me, and they think it can only be repaired by replacing a motherboard.
Yesterday I bought a Xiaomi MI Note 10 phone. It's awesome.
I hope the russel5's [Treble/Pie/XZ1c] crDroid will be there as well.
I liked this ROM, but the disabled SeLinux is a big problem, I think the problematic apk is because of what killed the phone. The STOCK and [Treble/Pie/XZ1c] AOSP Extended ROM did not start the apk, even though i gave him root right.
I think the CrDroid ROM's disabled SeLinux let it run.
Maybe the apk was infected, but I use Malwerbyte and Kaspersky.
The Apk name is ROEHSOFT PARTITION TOOL SD-USB and I download from the Aptoide.
I know I'm a ****ing idiot.
Partition program should not have been downloaded from there.

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