Random Restart Issues - X 2014 Q&A, Help & Troubleshooting

I am hoping that someone can help me. A few months ago my phone randomly starting restarting so I talked to Motorola and they said for me to just send back the device and they would give me a new one. The new one did the same exact thing so they sent me another one. This one is doing the same thing as well.
I am assuming it is an application that is causing the "restarts". Sometimes the screen goes black for a few moments, all of the applications close, and then it comes back on without a restart. When the screen starts working again the SIM card takes a few moments to start working again but other than that no issues.
When it actually restarts completely, the system crashes completely and automatically restarts. When it does this it always will say "Android is upgrading..." and it takes about a full hour to use my phone again.
I am on a Moto X 2014 with Android 5.1. I just use my phone for work and its pretty much unusable. My hope is that it is an app that is causing it to crash but I have no idea how figure out which app would be causing that type of issue.

It is most likely a rogue app. You can try installing all your apps. Then install one at a time and wait. If it happens after you install a certain app, then that is the one.
Sent from my XT1095 using Tapatalk

Were you able to figure out which app was causing your problem? I've been struggling through the same issues you've described, but haven't been able to track down the app responsible yet.

I don't know will this help or something....
When I bought my first android phone Desire HD, my network was Vodafone.....
I used to get constant reboots till I changed to AIRTEL network......
I had no idea why a network was causing reboots but still changing to AIRTEL fixed the issue....
I know there's no relation bw network and reboots..... But still rare things can happen right???
Sent from my XT1092 using XDA Free mobile app

rohithksaj said:
I don't know will this help or something....
When I bought my first android phone Desire HD, my network was Vodafone.....
I used to get constant reboots till I changed to AIRTEL network......
I had no idea why a network was causing reboots but still changing to AIRTEL fixed the issue....
I know there's no relation bw network and reboots..... But still rare things can happen right???
Sent from my XT1092 using XDA Free mobile app
Click to expand...
Click to collapse
Actually networks can cause those issues. My wife had a samsung phone a few years ago that I had to disable 3g on the carrier entel or it would reboot. She had to use 2g until she changed carriers.
Sent from my XT1095 using Tapatalk

Related

Network not registering

Every once in a while I would notice, when I unlocked my phone, it would say "Emergency Calls Only" as if I didn't have a SIM card in.
Everything would still work after that such as text messages and calls, so I just figured it was a weird issue with Cyanogen 6 RC1.
Starting today, I was getting that message every single time, and also a notification that I couldn't register on T-Mobile's network.
I got on T-Mobile's live chat help, and they said there's nothing wrong with the service in my area. The person also had me tell him the SIM card number to ensure they had the right one in their system, which they did.
After this, I figured it might still be because I'm running CM RC1 so I upgraded to RC3 and I"m still having the same issue.
T-Mobile's "my account" program is no longer set up, so I don't get the notification, but I still get the emergency calls message on the lock screen.
Also, I AM connected to the T-Mobile network, but it just won't recognize my phone.
I was wondering if anyone else had any insight...
Which radio are you using? Has it done this since upgrading from stock rom?
Yes I just had this similar issue yesterday and I'm on at&t. Also, everything on my N1 is stock.
Sent from my Nexus One using Tapatalk
I had the froyo radio but then I flashed the new Korean radio and it didn't help.
I did, however, pull out the old trusty G1 to have a working phone again. But when I started it up, it reported not having a sim card. Im going to go to tombile tomorrow to get them to test it. I'll report back in case someone else has the same issue.
Sent from my Nexus One using XDA App
You might try cleaning the SIM card contacts, they might be the culprit.
I went to T-Mobile and he confirmed it was the sim card. Actually he said it was fairly common for them to go bad. No charge and I'm working 100% now. Thanks!
Sent from my Nexus One using XDA App
I have not in my life seen a dead SIM card, it was a month ago that somebody was asking around the forums what and why. I was shocked
And T-Mobile says it's common.. lol wut?
Maybe the Nexus One eats them lol
Sent from my Nexus One using XDA App

in S reboot by itself problem!!!

almost got phone for month.it Has been reboot by itself four times can't find out what problem!! Anyone have that kind issue?!
Sent from my HTC Incredible S using XDA App
Do U have installed Lookout Mobile Security???
When this is the case uninstall it for ever!!!
No I didn't. three times it happened when I using phone and one time I just leave phone on the table. U know if it happened by apps that will be fine I just afraid something else........
Sent from my HTC Incredible S using XDA App
bippolinno said:
Do U have installed Lookout Mobile Security???
When this is the case uninstall it for ever!!!
Click to expand...
Click to collapse
why what's wrong with Lookout?
Lookout
nikant said:
why what's wrong with Lookout?
Click to expand...
Click to collapse
My experience: first time install Lokout --> first crash!
I didn't got whats wrong, phone reset, everything I needed installed again, Lookout installed---> two time crashes!!!
Lookout uninstalled two weeks ago, no more crashes (instant reboot because system fault)
I don't say it is something wrong with Lookout, in my case went wrong!!
Yes, I have had a couple of random reboots while using the phone, don't know why.
Same issue. Reboots ~twice a day.
Checked logs - nothing interesting. Only once i saw there kernel panic backtrace, but unfortunately i've lost the trace.
It was somewhere in the wireless code, with pretty message "EAGAIN!"
Checked kernel sources, found the message in the wl_iw_iscan_get_scan function.
After i have provided that information to HTC support, the support told me to change my SIM card to newer one (i have SIM that made in 2004), and to set the field Network mode at Settings->Wireless and networks -> Mobile networks to the GSM only.
Changed settings. Waiting for reboots )
NinoVerde said:
After i have provided that information to HTC support, the support told me to change my SIM card to newer one (i have SIM that made in 2004), and to set the field Network mode at Settings->Wireless and networks -> Mobile networks to the GSM only.
Changed settings. Waiting for reboots )
Click to expand...
Click to collapse
really that kind problem??! I have my sim card from 2007.do I need to get new one too??
NinoVerde said:
to set the field Network mode at Settings->Wireless and networks -> Mobile networks to the GSM only.
Click to expand...
Click to collapse
This is interesting.... does that mean we bought a 3G phone to run on 2G network?
if you have a decent provider, you can always ask them to send you a new one. Usually they will give u a new sim-card for free. Also add the message from HTC it will be more convincing
paullu said:
almost got phone for month.it Has been reboot by itself four times can't find out what problem!! Anyone have that kind issue?!
Sent from my HTC Incredible S using XDA App
Click to expand...
Click to collapse
About time, someone highlight this auto-rebooting problem, im from singapore and i can tell u guys its a major problem amongst incredible s users here, 2 out 3 experience this on their incredible S. I can confirm its not apps that is causing it cause mine auto-rebooted fresh out of the box, and some users did a hard reset and still experience the problem. Apparently the first Htc incredible also face this random reboot issues. Im thinking possible hardware..
mtb2104 said:
This is interesting.... does that mean we bought a 3G phone to run on 2G network?
Click to expand...
Click to collapse
Looks like so, i have no reboots the whole day after switching 3G off.
NinoVerde said:
Looks like so, i have no reboots the whole day after switching 3G off.
Click to expand...
Click to collapse
hmmm... I got the phone for almost 2 weeks... and the reboots took place at an interval of about 3-4 days
however, IIRC, 1 reboot took place before I went to bed, and it was in 2G...
so.....
Hi,
I'm an IS owner, the first one I had rebooted 3 times in 1 week.
I also had other problems with this phone and I decided to turn it back to get another one.
I tought it was just with the 1st but I encountered reboots with this one too.
I think it's a major problem with the IS, and I hope it's just software problem and then will be fixed with the GingerBread update, I hope so.
mtb2104 said:
hmmm... I got the phone for almost 2 weeks... and the reboots took place at an interval of about 3-4 days
however, IIRC, 1 reboot took place before I went to bed, and it was in 2G...
so.....
Click to expand...
Click to collapse
May be it's different problems. I have at least 2 reboots a day, and after moving to 2g - no any. Still testing.
Going on 3 weeks and my phone rebooted for the first time. Hopefully this doesn't become an ongoing problem. I came across another thread where people were talking about their phone rebooting a lot.
I will be visiting local HTC service centre later today.... and I would like to see what they have to say about this issue.
After all, I have done quite a fair bit of troubleshooting myself:
1. Change SD card (original 8G class 4 -> 8G class 6 -> 16G class 4 -> 4G class 4)
2. Factory resets (soft and hard)
3. Change of SIM (I have 2 lines )
If I can get anything today, I will update
Two days without reboots. Changed SIM and switch 3G on. Testing...
My sister has an inc S and she had now in about 4 weeks 5 reboots. 3 in the first week. I'm keeping an eye on it now to because she asked me for help, but I couldn't find out the problem. I think it could be firmware related. So I just hope GB will leak soon for the Inc S and maybe it will be fixed then.
Sent from my GALAXY S 2.3.3 using XDA App

[Q] OTA made data problems worse!!!

I got the official OTA yesterday and installed it. Ever since then, my phone can't hold a signal for more than a few minutes at a time. Not only does data go out, but so does voice! I get the little red circle on the signal bars. Only CDMA is enabled because 4g sucks the life from my phone. So I dont think it's a handoff issue between the 2. Wireless and bluetooth are also off.
The phone is completely stock, but with root. No debloat, mods, anything.
Same thing is happenning to my wife's Bionic and she is 100% stock, no root.
Anyone else having similar issues?
nothing like that here.
What did VZW tech support do?
No issues here either. I was one of the lucky ones and had very few issues before the update.
Sent from my DROID BIONIC using Tapatalk
mine was doing that yesterday morning. i am rooted and had the latest leak version, still stock verizon build tho. i did battery pull and sim card pull. then i finally gave up and called verizon. while on hold, it started working again, and been good since.
VZW support said to power off and do a battery pull... even though I've done that several times.
I hardly had any issues with this phone before the update. Signal was usually fine. No BSOD, and a very rare random reboot... all issues that were supposedly fixed with the update.
ramseyja said:
mine was doing that yesterday morning. i am rooted and had the latest leak version, still stock verizon build tho. i did battery pull and sim card pull. then i finally gave up and called verizon. while on hold, it started working again, and been good since.
Click to expand...
Click to collapse
I'll try the SIM card pull and see what happens. I'm also going to enable 4g and see if that helps.
effinay said:
VZW support said to power off and do a battery pull... even though I've done that several times.
I hardly had any issues with this phone before the update. Signal was usually fine. No BSOD, and a very rare random reboot... all issues that were supposedly fixed with the update.
Click to expand...
Click to collapse
I find it odd that tech support didn't recommend:
factory reset
address lookup to check towers/complaints etc of your location
check your provisioning
check your signal strength and prl version
etc
etc
I had few issues before the update, and my data is even better after it. I can hold 4G in places I would have it madly fluctuating before. I still leave it in CDMA only most of the time for battery, though.
You guys aren't having issues with 3g dropping with cdma forced after the update?
I try to force it to save battery but
It won't get a connection.. Turn on lte and it gets data right away..
Sent from my DROID BIONIC using XDA App
Same as OP - reset to factory, permarooted, and installed OTA - data is MUCH worse than it was (and it was bad before).
Thankfully, I am still eligible for upgrade. This POS is going on Ebay and I am getting the Nexus tomorrow.
I have to agree. My data is horrible horrible. This was supposed to be my dream phone...... Data... cameras.....ota made camera bearable but data it grrrrrrr.
Sent from my Transformer TF101 using Tapatalk
Maybe I am in the minority but my data issues seemed to have been resolved with this update. The camera is working better as well.
All items that were supposed to be fixed with the update seem to be, but now I've got this problem.....
Anyone have any idea what is going on here?
I was rooted with the Bionic Bootstrap Recovery app installed and working. Today, I just installed the new Verizon update because I was having the black screen problem as well as the no data signal problem (all the time).
Since the update, I lost root (I figured I would) so I re-rooted. Now I cannot update my SU and Bionic Bootstrap Recovery doesn't work as well as WiFi tether. WTF Verizon?
Any help is welcome. Thanks
Adam
Sent from my DROID BIONIC using Tapatalk
FWIW, all seems to be better with the most recent 902 update. No real issues here. Just waiting for the unlocked bootloader.
Sent from my DROID BIONIC using Tapatalk

[Q] N6 - No incoming & outgoing Calls, mobile data gone.

Having my Nexus 6 for almost a month. Things working perfectly in the starting(or after reset), but after two or three days, No incoming calls, no outgoing calls. No mobile data. Cant realy tell it as a mobile sometimes. Wifi is working good always. After reset, it is working properly for two or three days. Whenever it is not working, I am able to see a !-mark near the tower bar.
My mobile always connected to 4G when no wifi.
No Custom ROMS and no root. Plain Android given by google.
Anyone having this issue. Any suggestion?
Go get a new SIM.
Sent from my Nexus 6
I was begining to think i was the only one who had this problem!
Yesterday morning i woke up and to my suprise my signal bar had a (!) it it but it was still displaying my regual signal level.
I switched my wifi of and i couldnt get a data connection just the (!) sign. I got my girlfreind to give me a ring and see if a
call would go through which it didnt it just said that i was unavalible. I then desided that a reboot might sort the problem
but when i my phone booted back up i was presented with the holow triangle signal icon to say that i had to signal. I then
popped my simacard out thinking it could have just been a bit of dust on it. I gave it a little bit of a dust of and popped it back
into my phone and i was given the same no signal and emergency calls only yet it was picking up that there was a simcard inserted.
The day before i had flashed the alpha version of PA so my next thought was that this would be a ROM bug and went ahead and
flashed chroma which i was using prior to PA and i had had no issues with. Held my fingers crossed as it booted up but much to my
dismay i was greated with the same no signal problem but i went into the settings and searched for networks. Three was one of
the network it had picke dup so i tryed to reconnect to it but i got the toast to tell me i couldnt connectto the network and to
try again later. I checked the APN settings and it had automatically grabbed threes APN from the sim card so at this stage i was
completly baffled by them problem.
My next move was to try my sim in my girlfreinds phone and what do you know it worked a charm. As a last shot to check everything
was okay and i was upto date on my bills etc i gave three a ring and they told me there was nothing wrong with my sim and everything
was working as it should be and that it was a problem with my phone.
That brings me to the point i am at now completly baffled as to the problem and slightly angry at the 2 week old phone that had been working
perfectly up until now has suddnely desided to stop with no warning.
So you are not the only one and i expect their are more of us. I am going to flash the offical stock rom from google and see if that does the
trick but im not holding up much hope i feel like im going to have to contact google and find out where the problem lies.
New SIM which is working good in other mobiles
SilkyJohnson said:
Go get a new SIM.
Sent from my Nexus 6
Click to expand...
Click to collapse
I got this as new nano SIM from the retailer and seems like working in all other mobiles except Nexus 6. Also I can see lot of people having the same issue with Sprint Provided in US. One more Victim replied too.
greatleo said:
I got this as new nano SIM from the retailer and seems like working in all other mobiles except Nexus 6. Also I can see lot of people having the same issue with Sprint Provided in US. One more Victim replied too.
Click to expand...
Click to collapse
i reverted back to complete stock using the image from there site to no luck so i relocked the bootloader and took it back to the carphonewarehouse and they straight swapped it for a new one which is working perfectly
My sim died after a month. My calling went out and then only lte worked no 3g. Got card replaced and it works perfect now. I have US Cellular.
I've posted this in few other threads also, but I had also problem where I only had tgt exclamation mark no matter what I did. I solved the problem by waiting like 5sec before inputting my pin-code. If I input my pin code too fast after a boot, it will open my phone, but won't give me cellural network. This seems to happen in every ROM I've tried
Hi,
Solved the issue. Working fine after enabling request for SIM Pin and set my sim pin.
Usually i disable sim pin lock to have uninterrupted boot. But with ROM this is not working.
Enabling SIM pin request solves the issue.
Is this problem with carrier or Android L?
Sent from my Nexus 6 using XDA Free mobile app
greatleo said:
Hi,
Solved the issue. Working fine after enabling request for SIM Pin and set my sim pin.
Usually i disable sim pin lock to have uninterrupted boot. But with ROM this is not working.
Enabling SIM pin request solves the issue.
Is this problem with carrier or Android L?
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
I have not seen this issue on three devices I've owned with Lollipop. So it appears to be a carrier issue?

[Q] Losing signal completely

Hello. Have any of you experienced total signal loss? (The triangle in the status bar is hollow/empty). This happens seemingly on random and it "fixes" itself in a minute or so, and I can make calls and have mobile data.
Thanks
I have been also facing this issue lately with different roms. In my case, I loose the network and have to reboot multiple times to get the network up. Sometimes because of this, my phone shuts off. Not sure what is happening.
I flashed Dirty Unicorns a few days ago, and signal would drop every few seconds. Turns out the APN was set for MetroPCS, changed it to T-Mobile IPv6 and it fixed it.
I found my issue is related to my network operator. I am not sure why this happening, everytime I reboot or shut it down, I loose the signal and it takes many attempt's to get a connection. It could either be lollipop bug, network compatibility or issue with the device. Will find it out on Monday.
same here
I've been dealing with this same thing for two days. I have Sprint.
I was on Chroma and traveling. I noticed I lost data during my drive. Once I got to the location, my wife had full 3g and I had nothing. I thought it must have been from dirty flashing an update. I wiped and flashed again chroma with the sprint.zip for apn. Still didn't work. I occasionally would connect to 3g but would lose it randomly for long periods of time. I ended up walking around with my verizon hotspot to have data.
I just flashed stock and I've been waiting 10 minutes for it to try to activate. I'm hoping it will work this time. What a mess this phone has become.
It seems like it's a lollipop bug. I tested my sim on a different phone and multiple times, I rebooted without any issues. I wonder if Google messed with lollipop or is it Motorola.
matejilic said:
Hello. Have any of you experienced total signal loss? (The triangle in the status bar is hollow/empty). This happens seemingly on random and it "fixes" itself in a minute or so, and I can make calls and have mobile data.
Thanks
Click to expand...
Click to collapse
Yeah, even if there the signal bar gets empty, it doesn't interrupt in incoming or outgoing calls Even mobile data works perfectly fine. For me it comes to normal after 5-6 seconds
For me it does interrupt calls and I don't have mobile data. I really hope its a lollipop issue. I guess they can add that as number 1500 to the bug list...
I am currently experiencing that exact same problem no matter which rom I am using. It is really becoming a PITA. Spent 950$ for this POS phone.
Not a lollipop issue.
matejilic said:
For me it does interrupt calls and I don't have mobile data. I really hope its a lollipop issue. I guess they can add that as number 1500 to the bug list...
Click to expand...
Click to collapse
Phillis said:
I am currently experiencing that exact same problem no matter which rom I am using. It is really becoming a PITA. Spent 950$ for this POS phone.
Click to expand...
Click to collapse
Few things to explain if you really want to find out what is wrong. Who is your carrier? Or you running stock or modified ROM? Are you rooted? Giving information like this may help you get to the problem. If it were a lollipop issue, don't you think everyone or at least a lot more people would be experiencing the same thing and posting about it???? Come on guys, be a little more precise when posting issues with said device.
vvveith said:
Few things to explain if you really want to find out what is wrong. Who is your carrier? Or you running stock or modified ROM? Are you rooted? Giving information like this may help you get to the problem. If it were a lollipop issue, don't you think everyone or at least a lot more people would be experiencing the same thing and posting about it???? Come on guys, be a little more precise when posting issues with said device.
Click to expand...
Click to collapse
Hi,
WIth Fido in Canada. As some others have posted, if I choose LTE (recommended) in Preferred Network Type, I lost my connection every 15 minutes for 1 minute. If I set to 3g, all is fine. I tried the sim in my nexus 5, doesn't happen.
Tried CM and some other AOSP customs roms, always have the problem. Also tried different radios., same problem. I will definitely retry with the factory image soon, but I have strong doubts it's the OS. I contacted Google, they are sending me a replacement phone.
It's insulting to shell out 950$CAD for a new phone, have it bug on you, then have them ship you a freaking refurbished device. I have a 64GB midnight blue from the first Canadian run (I was one of the lucky bastards, or unlucky!). Then they wonder why people buy iPhones...yes they are very limited, but at least the damn thing works.
Almost every single Nexus I have purchased has given me problems (4-5-6-7-7(2013)). The only one that has yet to show me problem is the 9, but that was a gift for my mother, so she won't even notice if things go bad. I am definitely done buying a Nexus device when it is released...lol
Forcing 3G
Hey Guys,
I tried switching from Euphoria OS to Omnirom but no dice.
I deleted all unused APNs and forced 3G connection, rebooted and it seems to be stable for now.
Hope there's a better fix soon.
Got another nexus 6 from Google...same problem. Every 10 minutes LTE drops. POS....
No problems here.. Sounds like a network issue not a hardware problem.

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