Database Develop

[Q] Moto X 2013 not receiving updates

I have Moto X (2013), I want to know why my phone is still on 4.4.2 KitKat and not getting any newer updates? Others running 4.4.4 KitKat and about to get Android L, what's wrong with my phone? I have tried resetting my phone couple of times and tried Motorola Device Manager too but no luck. I don't know whether I have XT1049 or XT1058 because I got this phone from a friend, he just gave it away and I am not living in a country where I can get Motorola Support. I thought I had XT1049, I contacted Republic Wireless, they checked my IMEI number and told me that it's not their phone, I contacted Motorola's online support they told me by looking at the IMEI number it's XT1058 AT&T phone but when I connect my phone to my computer it says "XT1049 is connected to the computer" and in pictures "details" I can see that the picture is taken by XT1049, I am so confused. Kindly help, I want updates coming to my phone

Dee Singh said:
I have Moto X (2013), IMEI # 990002933335380, I want to know why my phone is still on 4.4.2 KitKat and not getting any newer updates? Others running 4.4.4 KitKat and about to get Android L, what's wrong with my phone? I have tried resetting my phone couple of times and tried Motorola Device Manager too but no luck. I don't know whether I have XT1049 or XT1058 because I got this phone from a friend, he just gave it away and I am not living in a country where I can get Motorola Support. I thought I had XT1049, I contacted Republic Wireless, they checked my IMEI number and told me that it's not their phone, I contacted Motorola's online support they told me by looking at the IMEI number it's XT1058 AT&T phone but when I connect my phone to my computer it says "XT1049 is connected to the computer" and in pictures "details" I can see that the picture is taken by XT1049, I am so confused. Kindly help, I want updates coming to my phone
Click to expand...
Click to collapse
Your device belongs with ACG Regional Carriers. It is currently at 4.4.2 only. You can see your model in the lower area of your back panel..
Check out moto site for your device. Your "System Version" in the screen shot is "161.44.38.ghost_row.ACGLTE.en.US". Check out...
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/94927/p/30,6720,8696

lol u are lucky because we AT&T users updated to 4.4.4 and now stucked :::: cant root or unlock bootloader and sunshine is only working till 4.4.2 so be happy and unlock it root it and enjoy any custom rom

Thanks for the help
Now I know that I have "ACG Regional Services" phone, any idea about me getting updates in future or is there another easy option to get the 4.4.4 or 5.0.2 update?

Javajohn said:
lol u are lucky because we AT&T users updated to 4.4.4 and now stucked :::: cant root or unlock bootloader and sunshine is only working till 4.4.2 so be happy and unlock it root it and enjoy any custom rom
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Click to collapse
I really don't have any idea how to unlock and root or use any custom rom, I am afraid I will break my phone if I try, suggest anything else or tell me how to do it in an easiest way

Dee Singh said:
I really don't have any idea how to unlock and root or use any custom rom, I am afraid I will break my phone if I try, suggest anything else or tell me how to do it in an easiest way
Click to expand...
Click to collapse
here is the best thread for you to start
CLICK ME

Unlock your bootloader first theroot.ninja , rooting after that is easy, so is anything else you want to do with your phone.

Dee Singh said:
Now I know that I have "ACG Regional Services" phone, any idea about me getting updates in future or is there another easy option to get the 4.4.4 or 5.0.2 update?
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Click to collapse
OTA updates are really up to your carrier and/or Motorola. You will seen no updates, until THEY make them available.
When the bootloader is locked, you can only flash official roms (or parts like recovery) for your model/carrier, which are digitally signed by Motorola. Attempts to flash anything else, will fail.
Dee Singh said:
I really don't have any idea how to unlock and root or use any custom rom, I am afraid I will break my phone if I try, suggest anything else or tell me how to do it in an easiest way
Click to expand...
Click to collapse
As for unlocking the bootloader, and/or rooting.. see -> http://forum.xda-developers.com/mot...w-root-moto-x-confusion-t2826159/post54671918
Why would you want to unlocked the bootload? So you could flash either a totally custom rom, or a rom meant for another carrier/model 2013 X which might be newer. (like some ATT XT1058 users like to flash Rogers XT1058 rom to get rid of the ATT bloat).
I really know nothing about the "ACG Regional Carriers" variant of the Moto X. I'm not sure if it might be the same hardware as another variant, only with a different ROM flashed on it. So I don't know if its safe to flash another carrier's ROM on it. But with an unlocked bootloader, you can try 3rd party roms like CM11 or CM12.

Unlock the BL and flash custom ROMs

You may want to edit your post and remove your imei number. It can be hijacked and leave you with a non functioning device. (no calls or texts or data anyway.)
?

Moto X Root Question

Hello, I have a question about rooting my Moto X v5.1 (build LPAS23.12-39.7-1). See, it was bought from Verizon, but it is unlocked, so I switched to T-Mobile, not sure if i'm suppose to follow the root tutorial for Verizon models still. I entered the recovery mode and saw that the bootloader is indeed locked. Sorry i'm really new at this and pretty confused, if you need any more info about my phone please ask and I will provide. Also, if you have a tutorial link that would be great as well, seen too many that have different steps than each other and don't want to brick my device. Thanks a lot!

Moto X XT1049.... but not Republic Wireless. Can I unlock this phone?

So the folks on this forum are my last hope before I give up. I bought an XT1049 on ebay (I know, mistake!) because I wanted to try Republic Wireless, and the phone has KitKat running on it - far superior to Lollipop on the Moto X in my opinion. I got the phone - great condition, and KitKat was everything I remembered (silky smooth, much longer battery time) vs. the laggy dog of Lollipop I have on my old Moto X. This should be great, right? Wrong. Turns out it's not a RW phone. Says XT1049 on the back, when I plug it into my laptop it says XT1049, but after emails with RW support and community, this is not an RW phone. The ROM is different and they don't recognize the IMEI. Sigh....
Take it to AT&T store and a Metro PCS store to see if I can get it to work on either of their networks. Guy at Metro PCS pops in a sim card, changes out Access Point Names, then tells me the phone is "network locked", and he can't do anything for me. He said it's possible to unlock it, but I'd have to know what network it was locked by. Well, it's not RW, but I don't know who or what to do at this point.
The System Version is 161.44.38.ghost_row.ACGLTE.en.US, which I've found is "ACG Regional Carriers" - which seems like bad news to me. I don't think that network - or collection of networks - would work for me in any reasonable way.
So my question - is there any way I can get this phone unlocked to work on a legit GSM network like AT&T, or preferably T-mobile? Or am I just chasing my tail and need to take this as a lesson learned? The phone works remarkably well, so I don't want to brick it. I can use it as a secondary phone at home - just with no data/calls. But I would love to find a way to use this if I can figure a way to unlock this.
Thanks in advance for your help! (I realized this should be posted in the Q&A section, but can't seem to find a way to delete this or move to Q&A.)

Is your device bootloader was unlocked?
Try to unlock the bootloader if it will unlocked so there was a chance to use this phone with gsm
Br
Shahzaib Jahangir

Thanks, Shabby! I finally got time to do this. Yes, my bootloader can be unlocked. I'm a total noob to this though, so really don't know what to do next. I haven't unlocked yet, just got the email from Motorola with my Unlock code.
Any guidance you can provide for unlocking GSM would be greatly appreciated!

Is your phone asking for code?
kmsnc said:
Thanks, Shabby! I finally got time to do this. Yes, my bootloader can be unlocked. I'm a total noob to this though, so really don't know what to do next. I haven't unlocked yet, just got the email from Motorola with my Unlock code.
Any guidance you can provide for unlocking GSM would be greatly appreciated!
Click to expand...
Click to collapse

Shabby The Dev said:
Is your device bootloader was unlocked?
Try to unlock the bootloader if it will unlocked so there was a chance to use this phone with gsm
Br
Shahzaib Jahangir
Click to expand...
Click to collapse
you unlock this unlock ?
i'm confused because xt1049 file is working but xt1056 file is also working so any solution ?
Br
Saad Aslam

Moto e5 Supra (cricket wireless)/Moto E5 Plus? Same? options?

Greetings, I just picked up the Moto e5 Supra (cricket wireless). Gotta say the 5,000mah battery is awesome and the waterproofing is a nice feature. After not having an android since Note 2 I decided to move back from Apple after my iPhone 6s Plus had issues with the digitizer board flexing. Found this beauty of a phone for a great deal at a local Cricket store for $150..
I guess i have a few questions about this phone and rooting. To start can anyone confirm that this is the same as the Moto E5 Plus? Below is my phones info. Basically looking for confirmation. Also any other info on this phone and rooting/ROMS would be appreciated. it's been a while since i last had my Note 2.
https://imgur.com/a/sKRaBuO

According to this, it is in fact the e5 Plus with a different name.

I have the Boost Mobile (Sprint) E5 Plus XT1924-8 and it's the same specs. I was able to unlock the bootloader and root via the instructions on the E5 forum, just have to make sure to make a backup in TWRP.

Please help me unlock my bootloader. I have the cricket wireless varient. Says its ineligible to be unlocked. XT1924-6

It can't be done if it's from Cricket

any updates on this?

I just found this in my developer options for me e5 supra... this means I shpuld be good to go right?
http://imgur.com/gallery/xAreAmI

Cricket wireless
I am actually getting ready to start the root process myself I do remember about Motos was that the carrier didn't matter because Motorola comes unlocked . the carrier can hide that from you but the unlock process was actually on the Motorola website if you go to motorola.com or.net or whatever it is all the instructions you need are there to unlock the bootloader mode which by the way he happens to be the hardest part of the whole process all of its easy . I don't mind helping out where I can mix anyone needs it but TBH I'm not nearly as experienced as most these guys

leo2621 said:
I am actually getting ready to start the root process myself I do remember about Motos was that the carrier didn't matter because Motorola comes unlocked . the carrier can hide that from you but the unlock process was actually on the Motorola website if you go to motorola.com or.net or whatever it is all the instructions you need are there to unlock the bootloader mode which by the way he happens to be the hardest part of the whole process all of its easy . I don't mind helping out where I can mix anyone needs it but TBH I'm not nearly as experienced as most these guys
Click to expand...
Click to collapse
you have the moto e5 supra and have root?

anyone successfully rooted the supra device?

pretty sure this phone is not rootable due to bootloader being locked.
im not as experienced as some folks but the Motorola site doesnt allow this device to be unl

mentathf said:
pretty sure this phone is not rootable due to bootloader being locked.
im not as experienced as some folks but the Motorola site doesnt allow this device to be unl
Click to expand...
Click to collapse
will motorola allow if paid off and completed 06 months contract?

Unlocking service for Moto xt1924-5 Cricket
Skype :djpowerblog
what’s app :8765873047

supra root
I have the same phone and I asked motorola for the release of the bootloader but to date there is no response, I need to root the metro e5 plus I just got it I will try to root it, but the one I want to root is the supra, Will someone have any method?

I need your help please, maybe you have the same firmware as me
today by accident, I tried to have root access, but my device died, and I need the firmware to revive it
Contact me if you can please, by this email [email protected]

jan fuentes said:
today by accident, I tried to have root access, but my device died, and I need the firmware to revive it
Contact me if you can please, by this email [email protected]
Click to expand...
Click to collapse
try the lolinet website for moto E5 Plus (hannah) if your on cricket. flash the factory firmware and it has to be a build equivalent to whats currently flashed or newer.

How to SIM Unlock my x2?

Hello there. I'm pretty much new to this, or at least, a little bit rusty. I've been struggling to find a way to unlock my SIM - everytime I google it, all I can find are some tutorials about how to unlock my bootloader.
Could it possibly be that the way to unlock my SIM is unlocking my bootloader?
The other options I've found are IMEI Unlockers, but I don't think that's what I need - except for the fact that my IMEI appears to be broken? It's not my phone the one that apears on imei24.com, imei.info, imeipro.info, or any of those websites.
So there's two problems: I don't have my SIM unlocked (it only works with one company) and/or my IMEI doesnt target my phone (could this be the problem?)
Thanks in advance.

What is your model and what is your network?

zahidm said:
What is your model and what is your network?
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Click to collapse
Its a moto x 2014 (XT1097) and my network is CLARO Argentina.
Thanks again

bump. anyone?

crata said:
Its a moto x 2014 (XT1097) and my network is CLARO Argentina.
Thanks again
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Click to collapse
I will give you solution soon, just hold i am in transit

thanks! But I've already paid someone to do it for me.

Yes, you just needed to root the thing