Database Develop

Set down phone after a non fatal looking drop, and no a no sim error. . .

I dropped it on my pants on top of carpet and now after I set it down it says no sim. . Could the connector be bad? Could the sim have broken? I looked nad there is NO visible damage to anything, not even the sim. . .
What should I do? I am not sure if I have rubbing alcohol to clean the sim up so what else?

Play stupid, go to the local corp store and have them test your SIM, even replace it to se if that's the problem.
Then if you have to call Warranty Replacement (assuming the phone is over 30 days old) you have a back-up story and they will see the SIM change on your account!
Oc course if the phone is within the 30 days then bring your box & receipt with you so the store can replace it!

Cool, thanks. One problem though. I got this in a trade from a guy and I don't know when he bought it.

If you have an AT&T-branded Tilt, then you are within your warranty period. The Tilt did not come out until early October 2007, and you have a 1 year warranty.

NotATreoFan said:
If you have an AT&T-branded Tilt, then you are within your warranty period. The Tilt did not come out until early October 2007, and you have a 1 year warranty.
Click to expand...
Click to collapse
Maybe, the connector is just loose? Try putting some padding to make the contact tighter.
What if I have an unlocked AT&T branded Tilt... can I still get warranty?

I have the at&t tilt. So I will see what I can do tomorrow.

Try forcing the connector up more, Ive had plenty of problems where I had to put in an old sim to transfer contacts, and when I put my new sim in, it didnt detect it, rebooted etc.
But then I realized it goes *click* *click* to lock all the way.
Maybe the drop loosened the second click or something.

I will try, it wont read my moms sim and its a at&t wireless one, it didnt say invalid sim or anything, I don't want to break it. . .
I will try, if not warranty. What would I do and how since I am not the original purchaser.
WHOOOOHOOO! I was calm when this happened just so I don't over react, but I pushed it harder and its only one click but the click sounded louder than after it happened and vuala, service!
Thanks guys, but just in case . How would I go around doing it?

Call AT&T @ 1-800-801-1101 and follow the prompts. They will ask for your IMEI number to verify warranty status, and then they will ship you a new (err, refurbished) phone.

Phone sent for repair to HTC... now what?

Hi there
I happen to crack my phone screen almost a month ago, now I've sent it for repair to HTC (The repair center is located in Texas).
Now here is the problem.
I was called (and billed) on july 25th to be told that my phone was repaired and that it was being shipped and that I would be contacted again for a tracking number... that's where it's start to be a nightmare. They haven't shipped my phone (I called fedex, because it's the carrier they use and was told there was nothing sent to my address) and they can't trace it so far. It's now supposedly under investigation, but keep being told it's under investigation and that someone will call me back which never happens.
Now I'm up to refuse the charge on my credit card and was wondering if there was something to do, go higher, or just send them a formal notice for a lawsuit (which would be extreme but if things can move with that)
Any advice/suggestions would be welcome.
thx a bunch.

Bump... anyone? :'(

Call HTC - Tell them you are putting a hold on the charge until your phone can be at least located.

Nexus One Repair Experiences

Long story short HTC Rocks!!!!!!!
I purchased my lovely nexus one in Feb, as soon as i convinced my wife why a $529 phone was worth it.
I rooted the phone almost seconds after I unboxed it and never looked back.
4 Months later i started having problems with the power/lock key not responding.
First i thought it was a ROM issue so i tried a few debugging techniques, No such luck.
Then after research i discover this was a known hardware issue.
Crap!! I voided that warranty with a smile on my face and now i may have to pay for it to be repaired.
To hell with that, i have fixed my Palm Tungsten, Blackberry and countless other consumer electronic devices ill fix this too.
I bust out my precision screwdriver set and the case pry tool and find a dis-assembly tutorial on the net. Warranty already void i think nothing of breaking the case seals. But alas i cannot seem to repair the button.
I break down and call HTC repair hot-line. I present the following.
Do you sell parts for repair ---- No sir we do not.
Is there are known issue with the power button ---- Yes there is
I setup a repair ticket.
I tell them i have rooted the phone and am proud of it.
The rep explains that with the phone being rooted it would be out of warranty repair.
They would be re-locking the phone, which is accomplished by replacing the motherboard entirely and i would owe the $196 for that service.
I also explain that i have broken the seals in an attempt to repair the phone
The tech gulps and tells me that i will also have to pay for any damage done while disassembling the phone.
she then writes on the ticket
"Issue Description: defective power button, cx has rooted the phone, and broke the seals in an attempt to repair the device."
SO Everyone is aware that i voided the warranty, the rep the service tech
I knew i would have to pay, so i waited for the email with the quoted price and i would shell out my credit-card and suck it up.
I received an email they received my package
I checked the repair website every couple hours.
I called them every day.
I never received an email for a price authorization.
I called and spoke with a rep who told me my phone was in post-repair testing and should be shipped out soon.
WHAT!!!! THEY REPAIRED IT AS A WARRANTY REPAIR!!!!!!!
I Cannot believe it, but it is on a fed-ex truck destine for my house today!!!
Holy Crap!!!! HTC Rocks.
Is this windfall of fortune because the part that was defective was the same part they would have had to replace because of boot-loader re-locking ???
Who has other experiences.
I searched for threads of peoples repair experiences but found few. I desperately needed to have an idea of what was happening to my beloved phone

HTC seems to be honoring the warranty if it's a hardware problem, even if you've unlocked your bootloader. I haven't had problems with it, but from what I've read that power button tends to go bad. If mine does, I'll call HTC (and not mention the unlocked bootloader), then when I get the phone back I'll do the root-without-unlocking method.
But yeah, HTC seems to have pretty stellar support for their hardware. Can't complain about that.

My similar experience here, but scroll up for a bad experience with a service center outside the US: http://forum.xda-developers.com/showthread.php?p=7076177#post7076177

They sure have very good customer service in the US...but for the repair center, well I can only say they are horrible!
My experience with them here

same problem as me. Got mine back today, and rooted it again. I didn't feel like cutting the sim card slot up and stuff.

They told me that I should ship mine back to HTC because (since frf50) it's been freezing and I need to pull the battery to restart. I don't want to though.

suicide_trend said:
Long story short HTC Rocks!!!!!!!
I purchased my lovely nexus one in Feb, as soon as i convinced my wife why a $529 phone was worth it.
I rooted the phone almost seconds after I unboxed it and never looked back.
4 Months later i started having problems with the power/lock key not responding.
First i thought it was a ROM issue so i tried a few debugging techniques, No such luck.
Then after research i discover this was a known hardware issue.
Crap!! I voided that warranty with a smile on my face and now i may have to pay for it to be repaired.
To hell with that, i have fixed my Palm Tungsten, Blackberry and countless other consumer electronic devices ill fix this too.
I bust out my precision screwdriver set and the case pry tool and find a dis-assembly tutorial on the net. Warranty already void i think nothing of breaking the case seals. But alas i cannot seem to repair the button.
I break down and call HTC repair hot-line. I present the following.
Do you sell parts for repair ---- No sir we do not.
Is there are known issue with the power button ---- Yes there is
I setup a repair ticket.
I tell them i have rooted the phone and am proud of it.
The rep explains that with the phone being rooted it would be out of warranty repair.
They would be re-locking the phone, which is accomplished by replacing the motherboard entirely and i would owe the $196 for that service.
I also explain that i have broken the seals in an attempt to repair the phone
The tech gulps and tells me that i will also have to pay for any damage done while disassembling the phone.
she then writes on the ticket
"Issue Description: defective power button, cx has rooted the phone, and broke the seals in an attempt to repair the device."
SO Everyone is aware that i voided the warranty, the rep the service tech
I knew i would have to pay, so i waited for the email with the quoted price and i would shell out my credit-card and suck it up.
I received an email they received my package
I checked the repair website every couple hours.
I called them every day.
I never received an email for a price authorization.
I called and spoke with a rep who told me my phone was in post-repair testing and should be shipped out soon.
WHAT!!!! THEY REPAIRED IT AS A WARRANTY REPAIR!!!!!!!
I Cannot believe it, but it is on a fed-ex truck destine for my house today!!!
Holy Crap!!!! HTC Rocks.
Is this windfall of fortune because the part that was defective was the same part they would have had to replace because of boot-loader re-locking ???
Who has other experiences.
I searched for threads of peoples repair experiences but found few. I desperately needed to have an idea of what was happening to my beloved phone
Click to expand...
Click to collapse
you are lucky

Problem with HTC Support (and the N1 phone) - Need advise

Has anyone been able to dispute a repair charge and does anyone know if there would be charges if the power button was not working?
I just want to share my story and am wondering if investing $400 of repair charges on top of a $530 phone is worth it.
4/7/10 - Purchased N1 (Compatible with 3G on AT&T U.S.) from Google Webstore.
6/7/10 - Begin having 3G data & phone signal loss in New Orleans. Contacted AT&T and was told they were having tower issues in the area. Spent one week using 2G instead.
6/13/10 - Went to AT&T store to check on service. Got a brand new SIM card that worked on another phone. At this point, carrier issue has been ruled out
6/14/10 - Phoned N1 support, performed a master reset and then got transferred to HTC for warranty support. It was either replacement or repair. Chose replacement option.
6/17/10 - Received replacement phone and shipped my original phone back to them the very next day.
6/23/10 - Received email for a $196(!) repair quotation. Phoned into HTC support and was told that it was a customer induced motherboard damage. I asked for more details on the damage & charge, and customer service said that they need information from the "warehouse" and get back to me. Never heard back from CS.
7/10/10 - New replacement phone shut off by itself and could not be powered back on.
7/11/10 - Called N1 support and performed master reset which did not work. Got transferred to HTC support but a case cannot be opened because the previous case was still outstanding. The customer serivce rep confirmed that the case notes stated that I had called for more information, and they were supposed to get back to me. I was told that I need to talk to a supervisor for further support and they do not work on weekends.
7/12/10 - Called HTC support and spoke to a supervisor. Basically she told me that my options are
my options are either to pay the $196 and close the case or wait up to 48 hours to get the details back from the "warehouse". Either way, no replacement can be processed until the previous case is closed. I was told that there is no way to:
1. Get the open case closed temporarily so a replacement for my current issue can be dealt with.
2. No other person beyond the supervisor(s) I can talk to.
3. No way to escalate to the wareshouse to speed up 48 hours needed on getting the previous repair details.
4. No one can do anything else for a customer who is going through an exception situation.
5. No clear instructions on how to dispute a repair quotation.
All customer service reps sounded pleasant but HTC has procedures that do not support customer satisfaction. Here are somethings that I find completely unsatisfying. Neither phones have been rooted, tempered with, dropped, or water damage on neither device.
1. First let's talk about 2 defective phones.
2. Sending repair quote to customers demanding payment without more information is unacceptable.
3. Blaming customer for self-induced damange while there is a known 3G issue for the N1.
4. Not getting back to customer on repair details is also unacceptable.
5. Not being able to open more than one case is absurd. In my situation, we're dealing with 2 different issues but for some reason, one is related to the other in the system.
6. Where is the repair charge dispute process documentation?
7. The is no exception to the "normal" escalation process is a huge gap. Basically I was told that after the supervisor level, it goes to the "warehouse". No one can talk to the wareshouse without going through the 48 hour escalation process.
8. Tell customer that damage maybe water related when the battery has no record of such.

You studiously do not deny self induced damage.did you break it? We're not here to play guessing games.
Sent from my Nexus One using XDA App

Hi
I faced a similar situation as you. My power button went wonky and I sent it in to HTC for servicing. It was a very tiring ordeal for me.
The HTC support (in Singapore) kept insisting that my motherboard needed a replacement and they wanted to charge me for it as I had an unlocked bootloader and was unable to claim warranty.
I kept arguing with their phone support that I just wanted my power button fixed and I was skeptical that that required a motherboard replacement. They kept insisting that I needed to replace my motherboard in order fix the power button.
As I was getting nowhere with phone support( I spent 3 days arguing with them) I made a trip down to their service center to try to speak to the engineer actually servicing my phone.
Had a similar argument with the CSO there who repeated the same BS to me and finally said she will go inside and have the engineer come out to explain further. So I waited. After several minutes (of which i believe she was informing him that there was an angry customer outside), she emerged alone and said they will wave the charges for the button repair.
Do you know what disgusts me the most about this entire ordeal?
When i finally received my phone back from them, they repaired my power button but my boot loader remained unlocked!
They did not need to replace my motherboard!
IMO, HTC simply wanted to replace the motherboard cos I had an unlocked bootloader. What better way to make easy money then to milk me with an unnecessary but expensive repair simply cos I voided my warranty. It' s unethical and personally, HTC has lost any future business from me.
It ironic as I bought my phone from Google.

caysman said:
You studiously do not deny self induced damage.did you break it? We're not here to play guessing games.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
I'm putting my money on an unlocked bootloader

No I have not unlocked or rooted neither phones. My replacement N1 received the Froyo push. I did not even install it myself. Seriously there was no tempering, dropping, or water damage on neither device.
I would agree that HTC is passing repair charges to customers because it makes good business sense. It'll be highly unlikely that I am going to purchase another HTC phone.

TangBiz said:
All customer service reps sounded pleasant but HTC has procedures that do not support customer satisfaction.
Click to expand...
Click to collapse
Exactly my thought. I've had my phone repaired for almost a whole month now and I still have no hope of getting it back.
The customer service is nice but they are absolutely useless. Everything regarding the actual status of the phone has to be initiated by the escalation team or warehouse, and I highly doubt that they give a **** of the customers.

TangBiz said:
No I have not unlocked or rooted neither phones. My replacement N1 received the Froyo push. I did not even install it myself. Seriously there was no tempering, dropping, or water damage on neither device.
I would agree that HTC is passing repair charges to customers because it makes good business sense. It'll be highly unlikely that I am going to purchase another HTC phone.
Click to expand...
Click to collapse
Has this been resolved?
If you haven't unlocked the bootloader, then there's no reason to charge you for the repair. Definitely talk to a supervisor and don't be afraid to insist that the phone if fully covered under warranty and they need to replace the unit or repair it.

I guess HTC support is 50/50, i've read that many HTC sends over a new phone the next day i guess it depends on certain malfunctions they do that. You should find out on what malfucntions do they send phones right away, and claim that as the problem.

KidTech said:
I guess HTC support is 50/50, i've read that many HTC sends over a new phone the next day i guess it depends on certain malfunctions they do that. You should find out on what malfucntions do they send phones right away, and claim that as the problem.
Click to expand...
Click to collapse
I'm getting my rooted/unlocked phone repaired for free. So yeah, it really is 50/50!

My headphone jack started wigging out and thinking there was a headset plugged in when there wasn't. I also explained that I started to see dust coming in underneath the screen in the bottom left corner.
I opted for a replacement. I got it the next day. New one is great. Bootloader was unlocked and no charge was issued.
I would be livid. How old was the original phone with the "broken motherboard"? April? Well all hardware defects are covered up to 1 year. If the phone casing shows no physical signs of abuse yet the motherboard is broken... then that is a ringer that it is a manufacture defect.... especially if you'd had the phone for 2 months.
If there are no signs of physical damage and the water sticker is clean then you have full entitlement to your warranty. This includes motherboard replacements.

[Q] HTC One (M7) Water Damage- help

About 3 weeks ago I forgot my One was in my pocket and went at the water park after about 5 minutes I realized it was in my pocket and quickly took it out and kept it out in the sun to the best of my ability and put it in rice right away and kept it there for 5 days. After charging it and turning it back on, thankfully it was working perfectly. When I went to Verizon to get a new sim card, it would not recognize the sim card. So, the only problem with the phone was that the sim card reader was damaged. After looking at all my repair options I decided to send my phone to HTC for repair (mall repair guys said $90 dollars to replace the sim reader and so did HTC). So, now HTC got the phone and looked into it and the quote comes out to be $300 since they don't fix anything halfway and want to replace the screen casing and the motherboard. Later I contact customer support to make sense of the ridiculous quote and they escalate the issue. After talking to the escalation team they are only willing to lower the price to $150. My budget to get it fixed is $100
So, my question is is this a good deal? or can I get them to lower it more (if so how?) or are there any other options I can try? Thanks for your help.

tooclumsy said:
About 3 weeks ago I forgot my One was in my pocket and went at the water park after about 5 minutes I realized it was in my pocket and quickly took it out and kept it out in the sun to the best of my ability and put it in rice right away and kept it there for 5 days. After charging it and turning it back on, thankfully it was working perfectly. When I went to Verizon to get a new sim card, it would not recognize the sim card. So, the only problem with the phone was that the sim card reader was damaged. After looking at all my repair options I decided to send my phone to HTC for repair (mall repair guys said $90 dollars to replace the sim reader and so did HTC). So, now HTC got the phone and looked into it and the quote comes out to be $300 since they don't fix anything halfway and want to replace the screen casing and the motherboard. Later I contact customer support to make sense of the ridiculous quote and they escalate the issue. After talking to the escalation team they are only willing to lower the price to $150. My budget to get it fixed is $100
So, my question is is this a good deal? or can I get them to lower it more (if so how?) or are there any other options I can try? Thanks for your help.
Click to expand...
Click to collapse
$150 sounds like a great deal to repair a water damaged phone to me

I second that. Sounds very reasonable