My Sony Xperia Z suddenly stopped working today. I connected it to the charger yesterday, and when I tried to turn it on today it won't respond. I tried to do the reset by holding power up and the power button, but with no result. The red LED is constantly on.
Is there anything I can do?
Service
explain more about it
just turn off and charging then not turn on !
didn u root it
or install bad app or configure setting wrongly?
I'm having the weirdest problem.
My Xperia Z wont boot up, it will only boot when i have USB in my PC and connected to the Xperia Z.
When I disconnect the USB the phone shuts down in about 3-15 seconds.
I tried to reflash the stock tft via Flashtool.
I tried to reflash via SUS
I tried to reflash/repair via PC Companion.
At the moment stock firmware is installed but the problem is still there.
I tried to Google but I cant find anyone with the same problem.
Please help!
What's your battery like because to me is sound like a battery problem, USB is supplying power and a soon as you remove power it dies,
Boot phone up and do a service test on battery *#*#service#*#*
A maybe completely wrong
P. S. Have you had your phone near water what colour is the paper under your tabs (should be white not pink)
Sent from my C6603 using xda premium
i have the same thing ...
midego said:
I'm having the weirdest problem.
My Xperia Z wont boot up, it will only boot when i have USB in my PC and connected to the Xperia Z.
When I disconnect the USB the phone shuts down in about 3-15 seconds.
I tried to reflash the stock tft via Flashtool.
I tried to reflash via SUS
I tried to reflash/repair via PC Companion.
At the moment stock firmware is installed but the problem is still there.
I tried to Google but I cant find anyone with the same problem.
Please help!
Click to expand...
Click to collapse
I have the exact same problem! have you found a solution yet? i'm thinking it's a hardware problem because of the fact that i have had this problem on different ROMs and even when i flashed it back to original firmware using sony's flastool.
The battery test under *#*#service#*#* says there's nothing wrong with it...
It's getting really frustrating actually... Phone is practically unuseable...
i think your phone does not turns off, im having the exact same problem, try put the screen to sleep every 30 minutes, if it last 30 minutes with the screen on, then your phone is having the same problem i have:
something like the volume up button "always pressed" so the power button doesnt react because its like detecting hard reset combination.
if the screen sleeps, you press the power button it does not come up, if you connect the usb, screen comes up. phone is not off.
if its like that, im glad i helped at least identify the problem (if you find a solution other than sending to sony (they'll charge me because my warranty is void) PLEASE TELL ME
EDIT: I FIXED IT!!
http://forum.xda-developers.com/showthread.php?p=44980996#post44980996
blackknigt said:
i think your phone does not turns off, im having the exact same problem, try put the screen to sleep every 30 minutes, if it last 30 minutes with the screen on, then your phone is having the same problem i have:
something like the volume up button "always pressed" so the power button doesnt react because its like detecting hard reset combination.
if the screen sleeps, you press the power button it does not come up, if you connect the usb, screen comes up. phone is not off.
if its like that, im glad i helped at least identify the problem (if you find a solution other than sending to sony (they'll charge me because my warranty is void) PLEASE TELL ME
EDIT: I FIXED IT!!
http://forum.xda-developers.com/showthread.php?p=44980996#post44980996
Click to expand...
Click to collapse
delete
I've done searching on this forum but I haven't found any answers that are specific to my issue. I just bought this Xperia SP from a retailer online. It may be a refurb, I'm not sure, but it looks brand new. Anyways, when I opened the box and tried to turn it on, nothing happened. Ok I thought, I'll just charge it. When I charge it, the red light on the bottom just comes and goes. Stays on for a few minutes, then goes off for a few minutes. I let it charge for almost 6 hours like this and nothing has happened. When I plug the phone into my PC you hear the USB connected sound, but right after you hear the disconnected sound, and nothing shows up in device manager. I tried the Vol+ and Power button combo and nothing happens. I tried holding the reset button on the back for 5-10 seconds and nothing happens. I get no vibrations at all. The phone is not detected in any program like SUS, Flashtool, or PC companion. Some times when I press the power button I get 2 red short flashes, I have no idea what this means as it's not consistent, and only happens every once in a while. Anyways, I think I may just return it and hope for a replacement :\ Any ideas?
handisnacks said:
I've done searching on this forum but I haven't found any answers that are specific to my issue. I just bought this Xperia SP from a retailer online. It may be a refurb, I'm not sure, but it looks brand new. Anyways, when I opened the box and tried to turn it on, nothing happened. Ok I thought, I'll just charge it. When I charge it, the red light on the bottom just comes and goes. Stays on for a few minutes, then goes off for a few minutes. I let it charge for almost 6 hours like this and nothing has happened. When I plug the phone into my PC you hear the USB connected sound, but right after you hear the disconnected sound, and nothing shows up in device manager. I tried the Vol+ and Power button combo and nothing happens. I tried holding the reset button on the back for 5-10 seconds and nothing happens. I get no vibrations at all. The phone is not detected in any program like SUS, Flashtool, or PC companion. Some times when I press the power button I get 2 red short flashes, I have no idea what this means as it's not consistent, and only happens every once in a while. Anyways, I think I may just return it and hope for a replacement :\ Any ideas?
Click to expand...
Click to collapse
Faced with same issue a month ago, after a buy Xperia SP from Ebay. Same symptoms: red light while charging, sound on PC when I first time connect with it, with no luck at all. First of my attempts to fix this, is changing my usb cable, then installing universal android usb driver, but nothing helped me. Then I just ask google for my problem . This is an answer that helped me:
Xperia SP comes with a non removable battery.So turning off in this condition is not possible by removing battery.The volume up+power button doesnt work in Xperia SP unlike other phones.The solution is given below.
Remove the back cover of Xperia SP and look for a small yellow dot on mid bottom with “OFF” written below it. Check the image below.
Now “Press & Hold Down the OFF Button, using a tip of pen or any other pointed object for around 10 seconds”. Phones vibrates and will be switched off automatically. Check image below.
P.S. Don’t use very sharp objects as it may damage the OFF Button.
Now phone restarts.
After restarting we found that our Xperia SP got back to normal temperature and everything was fine. :smileyhappy: We were able to charge our Xperia SP again, device was cool.
Hope it will work for you also
Click to expand...
Click to collapse
I don't think you read my post thoroughly. I tried the reset button on the back, it didn't do anything.
Plug the phone into the computer, reset your device (yellow button), than immediately press and hold volume down key. If computer respond with sound and green led notification on phone, next step is SUS (Sony update service) to factory reset your device and start with latest stock firmware.
7alizani said:
Plug the phone into the computer, reset your device (yellow button), than immediately press and hold volume down key. If computer respond with sound and green led notification on phone, next step is SUS (Sony update service) to factory reset your device and start with latest stock firmware.
Click to expand...
Click to collapse
That's actually a good idea and I hadn't tried it. However, after trying it now it still didn't work :\ Still nothing. It's as if my reset button doesn't even do anything. I push it with a small object and it doesn't feel like an actual button, there's no movement to it.
I get the green LED for some seconds but then it turns off and boots back up to the red LED again. Any help?
I believe the problem was because of no charge or the phone was too hot?
Anyways, I'm glad to say that I let it charge first and then let it cool down, download a stock tft firmware and flashed it using Flashtool. Now everything is fine until now.
Going to try and see if I can install that 4.4.4 ROM, again...
I encountered that problem when i updated my phone my phone previously, i just reflashed my ftf.
Sent From My Xperia Sp (C5303)
I had a simmilar issue , look what you have to do:
1- Connect the phone to the PC , you must see the red light , if not wait few minuts , you must see it.
2- When you have the red light , put the phone near of you and keep you eyes on it for 5-15 minuits , you must see the green light turn on.
3- When you got the green light take your phone , and even if it goes off , now hold the VOL - botton and then hold the Off botton in the bottom of back of the phone for 7-10 seconds , you must the the green light turn off and on again. (you have to do all of that while it's still connected to PC)
When the green light turned on again that mean you are on flashmode , now better to use Flashtool to flash a firmwate.
Notice: the phone may get disconnect while flashing , so you must to flash it in 2 levels: first one by excluding the system.sin then flash it.
The second time you redo those steps to get into flashmode again , go and flash only system.sin be uncheck the wipe boxes , and by checking all exclude boxes but the system one.
You may fail flashing the system many times because it's the longest step , so try to charge your phone more time and try to flash it again and again.
I've test everything...!!!
Hi all,
A few days ago i had the same problem as you. My SP is officially dead. The thing is that i made a progress and and i'd like to understand some things. I read an article about testpoints of SP and the s1tool. I check the testpoint and i noticed that nothing goes right. My s1tool output is something like that:
Welcome to S1 tool.
That is small and crippled subset of SETOOL2 service tool.
SELECT FIRMWARE PACKAGES
YOU CAN SELECT SEVERAL PACKAGES WITH CTRL BUTTON
CHECKING PACKAGES ...
DETACH USB CABLE FROM PHONE
REMOVE BATTERY FROM PHONE
ATTACH TESTPOINT
PRESS "READY", THEN ATTACH USB CABLE TO PHONE
UNEXPECTED COMMAND 01000000
Elapsed:17 secs.
TO CONNECT NEXT PHONES
X10 Xperia,E10 Mini,E15 Xperia X8,U20 Mini Pro
LT15 Xperia ARC,MT15 Xperia NEO,R800 Xperia PLAY
PRESS AND HOLD "BACK" BUTTON...
ST18 Xperia RAY,ST15 Xperia Mini,SK17 Xperia Mini Pro
and Sony Xperia phone
PRESS AND HOLD "Volume Down" BUTTON...
PLEASE ATTACH TURNED OFF PHONE NOW
Waiting for phone ...
RUNNING S1_BOOT VER "R11B023"
LOADER AID: 0001
DEVICE ID: D30BD903
FLASH ID: "0003/00000015"
LOADER VERSION: "R5G008"
MODEL (from GDFS): C5303
SOFTWARE VERSION: 1269-3538_12.1.A.1.205
CUSTOM VERSION: 1272-4891_R3B
FILESYSTEM VERSION: GLOBAL-LTE_12.1.A.1.205
SERIAL NO: YT9108RNA1
Elapsed:11 secs.
As you see the phone is recognized by my pc. The thing is that all this happens ONLY when i have the battery pulled off. When i pull on the battery again the phone starts with red light and few minutes later red light stops. Also i'd like to mention that everything is ok when the battery is off (Flash mode, Fastboot mode). And i have 2 batteries 1 old and 1 brand new. So what is this? Its a hardware problem or something about TA lost???? PLS Help me.
Best Regards.
Hi there i think i'm in a worse state than you
prowler19 said:
Hi all,
A few days ago i had the same problem as you. My SP is officially dead. The thing is that i made a progress and and i'd like to understand some things. I read an article about testpoints of SP and the s1tool. I check the testpoint and i noticed that nothing goes right. My s1tool output is something like that:
Welcome to S1 tool.
That is small and crippled subset of SETOOL2 service tool.
SELECT FIRMWARE PACKAGES
YOU CAN SELECT SEVERAL PACKAGES WITH CTRL BUTTON
CHECKING PACKAGES ...
DETACH USB CABLE FROM PHONE
REMOVE BATTERY FROM PHONE
ATTACH TESTPOINT
PRESS "READY", THEN ATTACH USB CABLE TO PHONE
UNEXPECTED COMMAND 01000000
Elapsed:17 secs.
TO CONNECT NEXT PHONES
X10 Xperia,E10 Mini,E15 Xperia X8,U20 Mini Pro
LT15 Xperia ARC,MT15 Xperia NEO,R800 Xperia PLAY
PRESS AND HOLD "BACK" BUTTON...
ST18 Xperia RAY,ST15 Xperia Mini,SK17 Xperia Mini Pro
and Sony Xperia phone
PRESS AND HOLD "Volume Down" BUTTON...
PLEASE ATTACH TURNED OFF PHONE NOW
Waiting for phone ...
RUNNING S1_BOOT VER "R11B023"
LOADER AID: 0001
DEVICE ID: D30BD903
FLASH ID: "0003/00000015"
LOADER VERSION: "R5G008"
MODEL (from GDFS): C5303
SOFTWARE VERSION: 1269-3538_12.1.A.1.205
CUSTOM VERSION: 1272-4891_R3B
FILESYSTEM VERSION: GLOBAL-LTE_12.1.A.1.205
SERIAL NO: YT9108RNA1
Elapsed:11 secs.
As you see the phone is recognized by my pc. The thing is that all this happens ONLY when i have the battery pulled off. When i pull on the battery again the phone starts with red light and few minutes later red light stops. Also i'd like to mention that everything is ok when the battery is off (Flash mode, Fastboot mode). And i have 2 batteries 1 old and 1 brand new. So what is this? Its a hardware problem or something about TA lost???? PLS Help me.
Best Regards.
Click to expand...
Click to collapse
Hi there i think i'm in a worse state than you, my phone has been water damaged
I cleaned it with alcohol(99%) about a month after it swam with me in the sea(it was the soonest possible since it happened whilst i was on holiday and it did ruin my holiday ) i also replaced the battery but only a red light shows when i put it on charge wall and pc. before it didnt light up at all so its making progress... its not recognised by my pc however when i disconnect the battery it lights up pink, when battery connected its red. I have got no clue on what to do next, any ideas?
Hello everyone
I have the xperia z c6603 and i tried to patch the android 5.0 lolipop on my phone. And While i was updating my Smartphone the connection broke because of my bad usb-cable. The problem now is, if i turn it on it displays a black screen followed by "sony" and "xperia" and then shuts down and then it goes on by itself. My PC can't find the phone. I already resetted it "power-button + volume up" but no use. Pls help me ty
My Sony z got some problems..
I was updated my Sony z to lollipop.. Then I disconnected my device from the wallcharger..but it was optimising the android apps after updated..while I disconected.. It got off. And sudenly shut off.. Then it won't start and its display not working also Iamwhile it is in charging. But its getting on when I connected to the charger.. But nothing appers on the display.. But i got sms alerts and touch is working.... Plz help me anyone.. What I should do???
Kingsly roy said:
My Sony z got some problems..
I was updated my Sony z to lollipop.. Then I disconnected my device from the wallcharger..but it was optimising the android apps after updated..while I disconected.. It got off. And sudenly shut off.. Then it won't start and its display not working also Iamwhile it is in charging. But its getting on when I connected to the charger.. But nothing appers on the display.. But i got sms alerts and touch is working.... Plz help me anyone.. What I should do???
Click to expand...
Click to collapse
Try holding volume up and power button until the phone vibrates 3 times, if it doesn't work you should try the Flashtool
Kingsly roy said:
My Sony z got some problems..
I was updated my Sony z to lollipop.. Then I disconnected my device from the wallcharger..but it was optimising the android apps after updated..while I disconected.. It got off. And sudenly shut off.. Then it won't start and its display not working also Iamwhile it is in charging. But its getting on when I connected to the charger.. But nothing appers on the display.. But i got sms alerts and touch is working.... Plz help me anyone.. What I should do???
Click to expand...
Click to collapse
Chances for a software glitch are really slim.... It might be the LCD lamp chip that got fried. While the screen is (supposedly) On hold a flashlight on the screen and see if there's any activity on the screen. If you can see something while the phone is held under strong light then it's a hardware chip. Alternatively you could try to reflash the FW. But from it's behavior it's hardware related.