Database Develop

Stuck at Bootlogo

Hello all,
I have a friends sprint hero cdma that was rooted with z4root. He was flashing a mod that changed the text from green to orange and the phone froze. He waited quite a while then decided to hard reset. When he put the battery back in and rebooted the phone and the phone would not boot past white HTC bootlogo. The phone will not boot into recovery and the PC will recognize the phone, but the system will not mount so the ruu will not detect the phone either. HTC sync does not detect the phone being connected either. I am using a program called USBDeview and it shows the driver is there and says it is connected but none of the programs detect its connection. Any ideas?
Thanks in advance. Again this is not my phone and I am not familiar with rooting procedures with this phone, but I see a great learning experience in front of me and love these challenges.

this should be in QnA.
Hold power + vol down. will get you into HBOOT. if you flashed the eng-spl that unlocks fastboot you can erase and flash new. Tutorials are somewhere in this forum.

Sorry for the wrong forum. The phone will not hboot or boot into recovery

If it gets that far, you should be able to run the RUU. It'll restore everything to stock ;-)
Sent from my Epic using XDA App

The phone does not connect all the way for some reason. The RUU does not see device and neither does ADB. In device manger, when the device is connected it is assigned a drive letter and I can right click and go to properties and details and the description says android phone. I am out of ideas. Even when the device is connected and assigned a drive letter I can open file explorer and click on the device and the directory is blank. The SD card does not even show up, but if I take sd and put it in an adapter the sd card is still in tact with everything on it.

Sounds like a driver went haywire try searching the dev section for my thread on how to install adb. I know you have it already but try the diffrent drivers. I would post a link but I'm mobile. Hope it helps
Something.About.Me.U.Dont.Like
Its.Cool.I.Understand.
.AWAH.

Power off
hold vol up and power on
should be in fast boot mode
plug in your USB cable
should now be in fast boot usb mode
run RUU from the computer
RUU should recognise the phone and start installing

I will try this when I get home. So what would cause the phone to act like this? I have read quite a few threads in my quest to fix this phone and a ton of ppl claim bout the only way to brick the hero is by flashing a GSM vs of a. Zip instead of the cdma version. Is this true? I ask because the phone almost acts like it has been locked out somehow.

What happens when you boot into fastboot mode? I held the buttons but the hero still hangs at the white HTC screen.

nordy420 said:
I will try this when I get home. So what would cause the phone to act like this? I have read quite a few threads in my quest to fix this phone and a ton of ppl claim bout the only way to brick the hero is by flashing a GSM vs of a. Zip instead of the cdma version. Is this true? I ask because the phone almost acts like it has been locked out somehow.
Click to expand...
Click to collapse
Yes this is basically true. But if you get the HTC screen, chances are that it is not bricked. I have to ask, did you flash anything like a radio for GSM? If not, then you might need to just let it sit there for an exstended period of time and see if it boots. When I do certain things to my phone, it might take up to 15 minutes to get by the HTC logo screen.

nordy420 said:
What happens when you boot into fastboot mode? I held the buttons but the hero still hangs at the white HTC screen.
Click to expand...
Click to collapse
I wish I could take a screen shot and show you but the phone is not recognised at that point except by the RUU when it is waiting for bootloader. Bootloader is another name for fastboot.
It would be a white screen with green letters and it will say fastboot near the top under the green letters. At the bottom of the screen there will be 3 android characters on skate boards.
This is what you should see. Try again
Important: Make sure the USB is not conected at this time
Power off
Hold volume up, then press the red key (power on)
Fastboot screen comes up
At this point plug in the USB. It will change from Fastboot to Fastboot USB
Run RUU .5 or .6 from the computer
It will get to a point where the install says waiting for bootloader
from there it should start installing
If you can't get to the bootloader screen (fastboot) then I am not sure how to help you
Let me know if it works for you.
Edit: If you are not using ENG SPL or have S-Off read this post. You will need a working knowledge of how to use ADB.
http://forum.xda-developers.com/showthread.php?t=958968

Usually you are still able to get into fastboot, especially if you see the htc screen. Unless you (not really you) destroy the recovery and/or the misc partitions.Did you do this exactly (some people don't do it exactly) pull the battery, reinsert the battery, holding volume up and while holding volume up press the power (end call) button.
If you did then while the phone is stuck on the HTC screen do ......
Open up a command window. Either cd into your windows-sdk/tools folder or just type in the commands if you have the tools folder set as a global environment.
Code:
adb devices
Does it show you a device is connected? If it does you should be able to flash a new recovery image or at least a system.img to get it back up and running.

Thank you for the help by the way. I am not the owner of the phone, I am just more patient than the owner and have nothing to lose if it is screwed lol. http://androidforums.com/sprint-hero-all-things-root/259735-bricked.html. Here is his desperate cry for help after it happened. I own a Droid x and have no idea what he was actually trying to do, but maybe after you read what he did then maybe we can come up with a fix. I agree with you supporters that the phone is not bricked but it is sure being stubborn. Please let me know what ya think. Thanks.

unCoRrUpTeD said:
Usually you are still able to get into fastboot, especially if you see the htc screen. Unless you (not really you) destroy the recovery and/or the misc partitions.Did you do this exactly (some people don't do it exactly) pull the battery, reinsert the battery, holding volume up and while holding volume up press the power (end call) button.
If you did then while the phone is stuck on the HTC screen do ......
Open up a command window. Either cd into your windows-sdk/tools folder or just type in the commands if you have the tools folder set as a global environment.
Code:
adb devices
Does it show you a device is connected? If it does you should be able to flash a new recovery image or at least a system.img to get it back up and running.
Click to expand...
Click to collapse
I will try this when I get home. I did do a battery pull but I did not leave it out very long, but the screen never changed for me, just stayed white with HTC logo in the middle.

Be very sure to disconnect the USB. That was the step I was missing and I could not get it to boot to recovery when it was stuck at the logo. Once the USB was disconnected, took the battery out, put it back in, and held down the home button while pushing the power. That worked! Woot!
Lynne

No luck. The phone will not boot into anything to where a PC will recognize it.

nordy420 said:
No luck. The phone will not boot into anything to where a PC will recognize it.
Click to expand...
Click to collapse
Have you downloaded android commander and gave that a shot? androidcommander.com
android commander recognises the phone when it is at the logo screen. it will see all but the sdcard.
within android commander menu, there is a reboot to bootloader command

Ill try it, and report back

So I messed with android commander a little and could not get it to detect the device. I really think that it is a driver issue. I cannot get the HTC driver to install for the phone. A different driver has been installed for the device and windows will not let me manually install one. I can use the install legacy and the HTC driver is there but it will not correlate with the phone when connected.

[Q] Help! - Bricked Incredible S, S-ON, unable to boot past HTC logo

Hi guys,
what I have:
Optus (AU) HTC Incredible S - it was running 2.3.3 fine, no hacks/root or anything has been done to it. [I've done a vol down + power button hboot thingy and it says S-ON]
what happened:
I connected the phone to a WIFI network to update my apps, it started updating many apps. mid-way through the updates, the phone became unresponsive and apparently hung, left it alone for a few hours, it remained hung.
I disconnected the power and pulled the battery.
The phone has since refused to boot past the HTC splash logo.
What I've tried:
I've tried rooting the phone with Revolutionary - however I can't complete the steps as I am unable to boot the phone.
I've tried Hboot with the [PG32IMG.zip] file - nothing seemed to change
I've tried usb fastboot with adb and fastboot - Signature verification failed [well, it is S-ON]
I've tried recovery - failed, gave me 3 arrows, 2 in a circular pattern and one straight, followed by a phone icon and a red triangle and ! mark
I've tried running the RUU.exe file for 2.3.3 optus, but it does not get past 'rebooting to bootloader'
Current situation:
I've spent around 6 hours trying to figure out what went wrong and make it work ... but nothing seems to work ... so guys ... i really could use some help ...
btw, I can't warranty it as I purchased the phone in Australia, but now am in Singapore ... I'll be returning to Australia in January though ...
All help and suggestions will be greatly appreciated ...
Thanks!

expiredyoghurt said:
Hi guys,
what I have:
Optus (AU) HTC Incredible S - it was running 2.3.3 fine, no hacks/root or anything has been done to it. [I've done a vol down + power button hboot thingy and it says S-ON]
what happened:
I connected the phone to a WIFI network to update my apps, it started updating many apps. mid-way through the updates, the phone became unresponsive and apparently hung, left it alone for a few hours, it remained hung.
I disconnected the power and pulled the battery.
The phone has since refused to boot past the HTC splash logo.
What I've tried:
I've tried rooting the phone with Revolutionary - however I can't complete the steps as I am unable to boot the phone.
I've tried Hboot with the [PG32IMG.zip] file - nothing seemed to change
I've tried usb fastboot with adb and fastboot - Signature verification failed [well, it is S-ON]
I've tried recovery - failed, gave me 3 arrows, 2 in a circular pattern and one straight, followed by a phone icon and a red triangle and ! mark
I've tried running the RUU.exe file for 2.3.3 optus, but it does not get past 'rebooting to bootloader'
Current situation:
I've spent around 6 hours trying to figure out what went wrong and make it work ... but nothing seems to work ... so guys ... i really could use some help ...
btw, I can't warranty it as I purchased the phone in Australia, but now am in Singapore ... I'll be returning to Australia in January though ...
All help and suggestions will be greatly appreciated ...
Thanks!
Click to expand...
Click to collapse
You better wait till january and claim the warranty!

hey buddy
well , the easy way to solve your problem is to download the stock rom for your device , and install it using the offical HTC exe ( the rom exe ) .
it will do it all and get your device like brand new .
hope this solve it .

If the above doesn't work send it to any htc repair center. You have to pay but whatever.

hassanhm said:
hey buddy
well , the easy way to solve your problem is to download the stock rom for your device , and install it using the offical HTC exe ( the rom exe ) .
it will do it all and get your device like brand new .
hope this solve it .
Click to expand...
Click to collapse
Hey hassanhm,
thanks for the reply. I've tried searching the HTC official website for the stock rom, however it is not available for download due to the fact that firmware upgrades are now over the air ..
i've downloaded the RUU rom by optus (RUU_Vivo_Gingerbread_S_Optus_AU_2.12.980.2_R_Radio _20.2803.30.085AU_3805.04.03.12_M_release_185028_s igned
http://www.filefactory.com/file/cfdd...028_signed.exe) found here - http://forum.xda-developers.com/showthread.php?t=1033922 - however it just gets stuck on the booting to bootloader step ...
if there a different stock rom exe file i should be using?
Thanks!

I'm a singaporean. Its uncommon to see this kinda stuff :/

looks like dead motherboard i saw thing like that already

I'm from Singapore. I had this issue, spent a day flashing and rebooting to try and fix it. Then I have up and just flashed an official ROM, I think any one will do, then sent it to HTC. It was still s-off but they didn't care. Took just 3 days and they sent it back, fixed and like brand new. I suggest you don't waste time and just sent to HTC. it will come back s-on but you can just root it again.
Hope this helps!
Sent from my HTC Incredible S using XDA App

There's one but when they put latest Hboot (1.16.0000)then it's harder to flash ROM than 1.13.0000. Hope you get your phone back and it's working

expiredyoghurt said:
Hi guys,
what I have:
Optus (AU) HTC Incredible S - it was running 2.3.3 fine, no hacks/root or anything has been done to it. [I've done a vol down + power button hboot thingy and it says S-ON]
what happened:
I connected the phone to a WIFI network to update my apps, it started updating many apps. mid-way through the updates, the phone became unresponsive and apparently hung, left it alone for a few hours, it remained hung.
I disconnected the power and pulled the battery.
The phone has since refused to boot past the HTC splash logo.
What I've tried:
I've tried rooting the phone with Revolutionary - however I can't complete the steps as I am unable to boot the phone.
I've tried Hboot with the [PG32IMG.zip] file - nothing seemed to change
I've tried usb fastboot with adb and fastboot - Signature verification failed [well, it is S-ON]
I've tried recovery - failed, gave me 3 arrows, 2 in a circular pattern and one straight, followed by a phone icon and a red triangle and ! mark
I've tried running the RUU.exe file for 2.3.3 optus, but it does not get past 'rebooting to bootloader'
Current situation:
I've spent around 6 hours trying to figure out what went wrong and make it work ... but nothing seems to work ... so guys ... i really could use some help ...
btw, I can't warranty it as I purchased the phone in Australia, but now am in Singapore ... I'll be returning to Australia in January though ...
All help and suggestions will be greatly appreciated ...
Thanks!
Click to expand...
Click to collapse
If you claim warranty : YOU LOSS A CHANCE TO HAVE BIG FUN I'm exactly on your situation (may be worse), but probably we feel different. I can only boot into fastboot and hboot ... LOL

expiredyoghurt said:
Hi guys,
what I have:
Optus (AU) HTC Incredible S - it was running 2.3.3 fine, no hacks/root or anything has been done to it. [I've done a vol down + power button hboot thingy and it says S-ON]
what happened:
I connected the phone to a WIFI network to update my apps, it started updating many apps. mid-way through the updates, the phone became unresponsive and apparently hung, left it alone for a few hours, it remained hung.
I disconnected the power and pulled the battery.
The phone has since refused to boot past the HTC splash logo.
Click to expand...
Click to collapse
You must be able to revive, since you did not do anything related to s-off, rooting etc. rooting, s-offing are for modding addict fellow
[/QUOTE]
What I've tried:
I've tried rooting the phone with Revolutionary - however I can't complete the steps as I am unable to boot the phone.
[/QUOTE]
Revolutionary only work on phone with NORMAL BOOTING (Android booting). If you did on fastboot then (I Think) you start create big trouble
I've tried Hboot with the [PG32IMG.zip] file - nothing seemed to change
Click to expand...
Click to collapse
This will only work for UPDATE, mean you must use higher version of ROM than in the phone (if you are s-on) -CMIIW-
I've tried usb fastboot with adb and fastboot - Signature verification failed [well, it is S-ON]
I've tried recovery - failed, gave me 3 arrows, 2 in a circular pattern and one straight, followed by a phone icon and a red triangle and ! mark
I've tried running the RUU.exe file for 2.3.3 optus, but it does not get past 'rebooting to bootloader'
Current situation:
I've spent around 6 hours trying to figure out what went wrong and make it work ... but nothing seems to work ... so guys ... i really could use some help ...
Click to expand...
Click to collapse
can you post your mainver : FYI, I could NOT resolve my vivo since my situation is worse than you, but probably my experience with unsuccesfull result will give different output ... who knows.
on fastboot (I'm sure You know how to do) fastboot getvar all (windows command) and post the output for our analysing together and help each other.
btw, I can't warranty it as I purchased the phone in Australia, but now am in Singapore ... I'll be returning to Australia in January though ...
All help and suggestions will be greatly appreciated ...
Thanks!
Click to expand...
Click to collapse
You will loss a big FUN on your life !!! by choosing easy way.

i have the same problem with a unit of incredible s. will not continue booting up past the htc logo.
Is this a software problem? cause im thinking maybe its the motherboard.

ice_pick88 said:
i have the same problem with a unit of incredible s. will not continue booting up past the htc logo.
Is this a software problem? cause im thinking maybe its the motherboard
Click to expand...
Click to collapse
.
what did you do before stuck. Can you boot into bootloader (?) are you S-ON or S-OFF (?) what is Hboot version do you have. To have bootloader state : press power and volume down button SIMULTANEOUSLY if within TEN MINUTES you do not have bootloader status you should stop and let us know here

Thanks for the reply. Its S-On, Hboot 1.13, I was simply browsing using the phone when it restarted and stuck with the htc logo.

ice_pick88 said:
Thanks for the reply. Its S-On, Hboot 1.13, I was simply browsing using the phone when it restarted and stuck with the htc logo.
Click to expand...
Click to collapse
I'm wondering. You probably did not enable fastboot option > setting > power > UNTHICK fastboot item.
On your today phone state you can not do it. Do you remember ? you enable fastboot option or not. Presumed you enable fastboot option then you can go to bootloader by pressing power and volume down buttons simultaneously > once you come into bootloader there is an option FACTORY RESET. If you see RED TRIANGLE. No other choice (AFAIK) you need to download the RUU of your phone and just run RUU ... all your personal user data will be wiped.

x1123 said:
I'm wondering. You probably did not enable fastboot option > setting > power > UNTHICK fastboot item.
On your today phone state you can not do it. Do you remember ? you enable fastboot option or not. Presumed you enable fastboot option then you can go to bootloader by pressing power and volume down buttons simultaneously > once you come into bootloader there is an option FACTORY RESET. If you see RED TRIANGLE. No other choice (AFAIK) you need to download the RUU of your phone and just run RUU ... all your personal user data will be wiped.
Click to expand...
Click to collapse
Thanks again for the reply. when i choose the factory reset the phone hangs but when i select recovery it goes to the red triangle logo. Where and how can i know whats RUU of my phone? Sorry im literally a noob.

3 days ago, i was having the same problen but i could solve it
Here what you can do:
1. Eject your sd card and insert another android phone. You can create a gold card over another android phone (Making gold card is completely independent from android version or phone model. Trust me.). You can search the forum, there are a lot of guides for making a gold card.
2. Boot into fastboot, plug your usb cable. Open a windows console, and send that command:
Fastboot getvar mainver
It will tell you your mainver.
3. Go here: http://forum.xda-developers.co m/showthread.php?t=1359555 .
In there, you can find original rom list. Choose one which has higher mainver than yours then download it. The thread also explains how to install the original rom.
Hth.
-R

programci_84 said:
3 days ago, i was having the same problen but i could solve it
Here what you can do:
1. Eject your sd card and insert another android phone. You can create a gold card over another android phone (Making gold card is completely independent from android version or phone model. Trust me.). You can search the forum, there are a lot of guides for making a gold card.
2. Boot into fastboot, plug your usb cable. Open a windows console, and send that command:
Fastboot getvar mainver
It will tell you your mainver.
3. Go here: http://forum.xda-developers.co m/showthread.php?t=1359555 .
In there, you can find original rom list. Choose one which has higher mainver than yours then download it. The thread also explains how to install the original rom.
Hth.
-R
Click to expand...
Click to collapse
Just for additional info. If you can not find another android/windows phone to get sdcard CID (you have only one phone and now in trouble). You can use any laptop with Built In card reader at PCI slot and NOT USB STORAGE if you were not have BOTH ... it's time to ask help your neighbour or your friends

Unlock bootloader through htcdev.com (phone doesn't have to boot normally to do this and it remains S-ON)
Flash clockwork recovery
Do arhd wipe
Flash any rom you want
flash the boot.img of that rom
there done

fallenwout said:
Unlock bootloader through htcdev.com (phone doesn't have to boot normally to do this and it remains S-ON)
Flash clockwork recovery
Do arhd wipe
Flash any rom you want
flash the boot.img of that rom
there done
Click to expand...
Click to collapse
Good day,
Thanks for the replies. Im having problem with this step. Im doing the unlocking the bootloader of the phone but when im in the process of inputting the cmd command "fastboot oem get_identifier_token" it gets me the " <waiting for device>
I have installed the latest htc sync version and updated all the drivers but it looks like my pc doesnt detect the incredible s.
Need suggestion guys.
Ill try the Gold card step later maybe it will work.
Thanks again.

[Q] Stuck in HBOOT/FASTBOOT Menu

Hey guys,
So randomly my phone decided to just turn off (it was just idle on the home screen) and when I booted it back up it was in the Fastboot Menu.
I've tried reboot and even factory reset but neither work they just bring the phone right back to this when I turn it on anyone got any tips for me I'm hoping there's a really simple solution I have naively overlooked.
The screen says
***LOCKED*****
***Security Warning*******
VIVO PVT SHIP S-ON RL
HBOOT-2.03.0000
RADIO-3831.19.00.19_M
eMMC-boot
A few months back I used a RUU to manually update to ICS and everything went fine and I had been running it fine for a long time so I'm not sure if that impacted on this in any way at all.
Anyway since this happened I've tried the old turning it off and on, battery out for an hour, sim out/sd out etc
Also the following:
I've tried running the RUU again but I get error 170 as it gets stuck at "waiting for bootloader" after it reboots the phone at the start of the process
(Tried in all my USB ports, reinstalling drivers/HTC Sync, using original cable)
I tried flashing from my SD card, it reads the zip and asks would you like to update but after I click yes it goes for a few seconds and then says "Partition Update Failed" and prompts me to reboot. (Tried multiple sd's)
I tried to unlock the phone using the HTCDev unlock, however once I get my token and use it to get to the unlock screen on the phone I am unable to select yes my phone simply does not acknowledge the option when I press the power button it instead vibrates a few times and then inevitably I end up selecting the No option after much frustration.
I should probably mention that fastboot lists my device under devices but adb does not.
I would have tried making a goldcard but I currently cannot obtain my CID through adb nor by using readcid.exe with my laptop card reader.
So if anyone could help me out that would be much appreciated as I don't have a warranty on this or anything and HTC support were of exceedingly little help.

Nick960 said:
Hey guys,
So randomly my phone decided to just turn off (it was just idle on the home screen) and when I booted it back up it was in the Fastboot Menu.
I've tried reboot and even factory reset but neither work they just bring the phone right back to this when I turn it on anyone got any tips for me I'm hoping there's a really simple solution I have naively overlooked.
The screen says
***LOCKED*****
***Security Warning*******
VIVO PVT SHIP S-ON RL
HBOOT-2.03.0000
RADIO-3831.19.00.19_M
eMMC-boot
A few months back I used a RUU to manually update to ICS and everything went fine and I had been running it fine for a long time so I'm not sure if that impacted on this in any way at all.
Anyway since this happened I've tried the old turning it off and on, battery out for an hour, sim out/sd out etc
Also the following:
I've tried running the RUU again but I get error 170 as it gets stuck at "waiting for bootloader" after it reboots the phone at the start of the process
(Tried in all my USB ports, reinstalling drivers/HTC Sync, using original cable)
I tried flashing from my SD card, it reads the zip and asks would you like to update but after I click yes it goes for a few seconds and then says "Partition Update Failed" and prompts me to reboot. (Tried multiple sd's)
I tried to unlock the phone using the HTCDev unlock, however once I get my token and use it to get to the unlock screen on the phone I am unable to select yes my phone simply does not acknowledge the option when I press the power button it instead vibrates a few times and then inevitably I end up selecting the No option after much frustration.
I should probably mention that fastboot lists my device under devices but adb does not.
I would have tried making a goldcard but I currently cannot obtain my CID through adb nor by using readcid.exe with my laptop card reader.
So if anyone could help me out that would be much appreciated as I don't have a warranty on this or anything and HTC support were of exceedingly little help.
Click to expand...
Click to collapse
Try to use search.
For example in this thread were this:
Originally Posted by Addiso View Post
Did you get the HTC token again that you used to unlock the first time? If not, not go back into htcdev.com and follow all of directions. After you have it all in fastboot type in
Fastboot flash unlocktoken unlock_code.bin
http://forum.xda-developers.com/showthread.php?t=2236527

egorlins said:
Try to use search.
For example in this thread were this:
Originally Posted by Addiso View Post
Did you get the HTC token again that you used to unlock the first time? If not, not go back into htcdev.com and follow all of directions. After you have it all in fastboot type in
Fastboot flash unlocktoken unlock_code.bin
http://forum.xda-developers.com/showthread.php?t=2236527
Click to expand...
Click to collapse
Yeah I had a look at that before, I hadn't unlocked my phone before with htcdev but even then when I did try I was able to get my token and run the command and everything perfectly fine and even it takes me to the "Would you like to unlock your phone?" screen on my phone but I am unable to select the yes option and complete the final step which is the frustrating part.

Nick960 said:
Hey guys,
So randomly my phone decided to just turn off (it was just idle on the home screen) and when I booted it back up it was in the Fastboot Menu.
I've tried reboot and even factory reset but neither work they just bring the phone right back to this when I turn it on anyone got any tips for me I'm hoping there's a really simple solution I have naively overlooked.
The screen says
***LOCKED*****
***Security Warning*******
VIVO PVT SHIP S-ON RL
HBOOT-2.03.0000
RADIO-3831.19.00.19_M
eMMC-boot
A few months back I used a RUU to manually update to ICS and everything went fine and I had been running it fine for a long time so I'm not sure if that impacted on this in any way at all.
Anyway since this happened I've tried the old turning it off and on, battery out for an hour, sim out/sd out etc
Also the following:
I've tried running the RUU again but I get error 170 as it gets stuck at "waiting for bootloader" after it reboots the phone at the start of the process
(Tried in all my USB ports, reinstalling drivers/HTC Sync, using original cable)
I tried flashing from my SD card, it reads the zip and asks would you like to update but after I click yes it goes for a few seconds and then says "Partition Update Failed" and prompts me to reboot. (Tried multiple sd's)
I tried to unlock the phone using the HTCDev unlock, however once I get my token and use it to get to the unlock screen on the phone I am unable to select yes my phone simply does not acknowledge the option when I press the power button it instead vibrates a few times and then inevitably I end up selecting the No option after much frustration.
I should probably mention that fastboot lists my device under devices but adb does not.
I would have tried making a goldcard but I currently cannot obtain my CID through adb nor by using readcid.exe with my laptop card reader.
So if anyone could help me out that would be much appreciated as I don't have a warranty on this or anything and HTC support were of exceedingly little help.
Click to expand...
Click to collapse
U will need to Downgrade your device from ICS to GB or anything else ...At times it can be Windows 8 ,8.1 issue also ...The driver are still messed up search the forum u will find working way to get driver's work ..Error(170) which means your phone is blank to flash image to boot from or Os for starters..Can u boot in bootloader (Y) then simply working your way via CMD (windows 7 if u can access). It says RELOCKED on your device(Security warning can you paste a screen snap) .
1:- Flash a recovery(if yes skip this)
2:- boot into boot bloader (install any rom via recovery)
3:- flash boot.img manually (fastboot flash boot boot.img)
If it does not work REunlock ur device via htcdev.com
If you were trying to downgrade is HBoot Version (the same issue might happen)
Take stuff's real slow (make sure u do have correct driver installed on your pc )

[Q] File recovery after soft-brick

I have an HTC One M7 on T-Mobile, v4.4.3, with a locked bootloader and no root access (never got around to rooting). So the phone is basically completely untouched from a developer standpoint. I had previously accessed the developer options and I'm pretty sure I left USB debugging checked although not 100% positive.
The past few days my phone has been randomly rebooting, and then today I randomly found it in a state of apparent upgrading even though there are no new OTA updates (I checked yesterday). Then it was "optimizing apps" and going through all of them. Then it rebooted and ever since that point it has been stuck on the HTC ONE logo and will not boot to the home screen. I'm able to access the bootloader (HBOOT 1.57). I'm also able to access the stock recovery, from which I wiped the partition cache and rebooted with no success.
I have a ton of pics and videos from the first year of my son's life on the phone and stupidly did not back them up. I really want to avoid doing a factory reset if possible. Is there any way to recover these files?
I installed minimal ADB and fastboot. From within fastboot on the phone, I can see my device when typing "fastboot devices" in the command prompt. However, it does not list any devices when I enter "adb devices" in the command prompt, regardless of whether my phone is in the bootloader, fastboot, recovery, or stuck on the logo screen. I reinstalled updated HTC drivers and also tried with a universal ADB driver. I've tried multiple usb cables and all USB 2.0 ports, using Windows 7. While in fastboot, when I connect my phone to PC via usb cable, the computer makes the typical sound that it does when a USB device is connected and unconnected, however no drive/mount shows up.
All I want to do is find my device somehow on the PC and extract my photos and videos. I was hoping to use "adb pull" to do this but it just won't find my device. At this point, unlocking the bootloader and installing a custom recovery will wipe all data anyway, correct? Is there any way that I can recover my data in this situation?
Any help would be greatly appreciated since I'm at a complete loss and losing this data would be terrible. Thanks so much in advance!

mac12383 said:
I have an HTC One M7 on T-Mobile, v4.4.3, with a locked bootloader and no root access (never got around to rooting). So the phone is basically completely untouched from a developer standpoint. I had previously accessed the developer options and I'm pretty sure I left USB debugging checked although not 100% positive.
The past few days my phone has been randomly rebooting, and then today I randomly found it in a state of apparent upgrading even though there are no new OTA updates (I checked yesterday). Then it was "optimizing apps" and going through all of them. Then it rebooted and ever since that point it has been stuck on the HTC ONE logo and will not boot to the home screen. I'm able to access the bootloader (HBOOT 1.57). I'm also able to access the stock recovery, from which I wiped the partition cache and rebooted with no success.
I have a ton of pics and videos from the first year of my son's life on the phone and stupidly did not back them up. I really want to avoid doing a factory reset if possible. Is there any way to recover these files?
I installed minimal ADB and fastboot. From within fastboot on the phone, I can see my device when typing "fastboot devices" in the command prompt. However, it does not list any devices when I enter "adb devices" in the command prompt, regardless of whether my phone is in the bootloader, fastboot, recovery, or stuck on the logo screen. I reinstalled updated HTC drivers and also tried with a universal ADB driver. I've tried multiple usb cables and all USB 2.0 ports, using Windows 7. While in fastboot, when I connect my phone to PC via usb cable, the computer makes the typical sound that it does when a USB device is connected and unconnected, however no drive/mount shows up.
All I want to do is find my device somehow on the PC and extract my photos and videos. I was hoping to use "adb pull" to do this but it just won't find my device. At this point, unlocking the bootloader and installing a custom recovery will wipe all data anyway, correct? Is there any way that I can recover my data in this situation?
Any help would be greatly appreciated since I'm at a complete loss and losing this data would be terrible. Thanks so much in advance!
Click to expand...
Click to collapse
unfortunately, you need a booted rom or a custom recovery to use adb commands, so you can't pull your files from the bootloader or from the stock recovery. You already wiped cache and tried to reboot... Not much you can do except maybe to try reflashing the firmware and see if your phone can boot. Can you post the output of "fastboot getvar all" except imei and serialno?

alray said:
unfortunately, you need a booted rom or a custom recovery to use adb commands, so you can't pull your files from the bootloader or from the stock recovery. You already wiped cache and tried to reboot... Not much you can do except maybe to try reflashing the firmware and see if your phone can boot. Can you post the output of "fastboot getvar all" except imei and serialno?
Click to expand...
Click to collapse
Thanks for the quick reply. Here's the info.
Would reflashing firmware require the bootloader to be unlocked? It wouldn't wipe my data?

mac12383 said:
Thanks for the quick reply. Here's the info.
Would reflashing firmware require the bootloader to be unlocked? It wouldn't wipe my data?
Click to expand...
Click to collapse
no with s-on, bootloader must be locked to flash firmware.
What you could try is to download the 6.10.531.9 RUU and extract the firmware.zip and flash it to your phone.
Firmware.zip must be in the same folder where adb and fastboot are then open a command prompt (minimal adb/fastboot):
Code:
fastboot oem rebootRUU
fastboot flash zip firmware.zip
fasboot reboot
If this doesn't work I think theres nothing we can do (to access your files) At least you can restore your phone using the complete RUU

alray said:
no with s-on, bootloader must be locked to flash firmware.
What you could try is to download the 6.10.531.9 RUU and extract the firmware.zip and flash it to your phone.
Firmware.zip must be in the same folder where adb and fastboot are then open a command prompt (minimal adb/fastboot):
Code:
fastboot oem rebootRUU
fastboot flash zip firmware.zip
fasboot reboot
If this doesn't work I think theres nothing we can do (to access your files) At least you can restore your phone using the complete RUU
Click to expand...
Click to collapse
Thanks, I'll give that a try soon, probably tomorrow, and let you know how it goes. Appreciate the help

mac12383 said:
Thanks, I'll give that a try soon, probably tomorrow, and let you know how it goes. Appreciate the help
Click to expand...
Click to collapse
I flashed it successfully, but unfortunately the phone still did not boot to the home screen. I'll hold off on wiping everything for a little longer in case anyone has any other ideas. Thanks for the help!

HTC and T-Mobile were of no help, as suspected. I guess I just find it strange that there's NO WAY to recover data from a soft bricked phone. If I was some big-time criminal who was arrested by the FBI and my phone was seized in this condition, their analysts would have no way of getting into my phone and recovering the data? Maybe I just watch too many crime shows, I don't know...but that seems a bit unbelievable. Is there no way to (carefully) take it apart and access the hard drive in some other way? I'm desperate...

mac12383 said:
HTC and T-Mobile were of no help, as suspected. I guess I just find it strange that there's NO WAY to recover data from a soft bricked phone. If I was some big-time criminal who was arrested by the FBI and my phone was seized in this condition, their analysts would have no way of getting into my phone and recovering the data?
Click to expand...
Click to collapse
Yes they would disassemble the phone, de-solder the emmc chip and extract its data which is not an easy task...
Maybe I just watch too many crime shows, I don't know...but that seems a bit unbelievable. Is there no way to (carefully) take it apart and access the hard drive in some other way? I'm desperate...
Click to expand...
Click to collapse
There is no hard drive in your phone, its a memory chip (emmc). It is soldered to the main board and can't be removed by the user.
see the chip highlighted in orange? This is where your data is stored.
If you can't boot to the OS, your bootloader is still locked, and you have already tried to erase cache and reflashed the firmware, afaik, there's nothing more you can try

alray said:
Yes they would disassemble the phone, de-solder the emmc chip and extract its data which is not an easy task...
There is no hard drive in your phone, its a memory chip (emmc). It is soldered to the main board and can't be removed by the user.
see the chip highlighted in orange? This is where your data is stored.
If you can't boot to the OS, your bootloader is still locked, and you have already tried to erase cache and reflashed the firmware, afaik, there's nothing more you can try
Click to expand...
Click to collapse
I was afraid of that. Thanks for all your help though

[Q] I screwed up big time and now my M7 is bricked.

So, I took a look around the forums thinking that maybe another newbie such myself did this thing but apparently I am one of a kind. So here is my story:
I have my HTC One M7 since the summer of 2014, I rooted it without any problems and unrooted it when the Lollipop update came out. After two or three days of the update, I had a problem where my phone would lose all sounds and would be unable to play any media that involved music. I thought it might be a software problem so I rooted it again and I installed the ViperOne ROM from the forums. Despite the fact that I really loved the ROM, the problem insisted and once/twice a day I needed to clear cache, restart the phone and if I was lucky it would go away on the first trial.
P.S. The problem only occurred when a call started.
This past Friday however, the problem wouldn't go away no matter what I did. My phone had lost all sounds and I couldn't do anything about it. Ringtones, alarms, videos, youtube, calls, even the bootup sound, nothing.
So I decided to redo everything from the beginning, in case I did something wrong and with the hope that it will just get fixed. Thinking that my software was the problem, I decided not to do a backup (please don't kill me I know it was a stupid decision) and to just wipe everything off, and do it from scratch. I re-installed viper as a first step but it didn't fix. I wiped the whole system and data partitions and installed the ROM again, nothing. Then I tried to install a clean HTC RUU and I found that the latest was this one
Code:
RUU_M7_UL_K44_SENSE55_MR_BrightstarUS_WWE_4.19.1540.9_Radio_4A.23.3263.28_10.38r.1157.04L_release_353887_signed_3
but it needed to be installed through HTC Sync and it just wouldn't work. I was getting a message that the phone was not connected.
Uninstalled HTC Sync, Re-installed HTCDriver_4.1.0.001 and downloaded a KitKat ROM from HTC1Guru site but when I tried to install it, I was getting an error message from the TWRP recovery.
Next, I downloaded Guru_Reset_M7_2.24.401.8, installed it, opened it, sound still wouldn't work no matter what. Also, while I installed the Guru Reset, I was asked if I wanted to also install stock recovery and I said yes. Since this ROM was able to be installed, I started doing the OTA updates with the hope that one of them might fix the sound problem. On the third update, the phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
TL;DR
phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
Please help me I don't know what to do and I cannot send it to service to fix it because the Bootloader has the "Tampered" message on top.
This is what my bootloader has:
*** TAMPERED ***
*** UNLOCKED ***
M7_UL PVT SHIP S-ON RH
HBOOT-1.61.0000
RADIO-4A.17.3250.14
OpenDSP-v35.120.274.0718
OS-7.19.401.2
eMMC-boot 2048MB

skypse said:
So, I took a look around the forums thinking that maybe another newbie such myself did this thing but apparently I am one of a kind. So here is my story:
I have my HTC One M7 since the summer of 2014, I rooted it without any problems and unrooted it when the Lollipop update came out. After two or three days of the update, I had a problem where my phone would lose all sounds and would be unable to play any media that involved music. I thought it might be a software problem so I rooted it again and I installed the ViperOne ROM from the forums. Despite the fact that I really loved the ROM, the problem insisted and once/twice a day I needed to clear cache, restart the phone and if I was lucky it would go away on the first trial.
P.S. The problem only occurred when a call started.
This past Friday however, the problem wouldn't go away no matter what I did. My phone had lost all sounds and I couldn't do anything about it. Ringtones, alarms, videos, youtube, calls, even the bootup sound, nothing.
So I decided to redo everything from the beginning, in case I did something wrong and with the hope that it will just get fixed. Thinking that my software was the problem, I decided not to do a backup (please don't kill me I know it was a stupid decision) and to just wipe everything off, and do it from scratch. I re-installed viper as a first step but it didn't fix. I wiped the whole system and data partitions and installed the ROM again, nothing. Then I tried to install a clean HTC RUU and I found that the latest was this one
Code:
RUU_M7_UL_K44_SENSE55_MR_BrightstarUS_WWE_4.19.1540.9_Radio_4A.23.3263.28_10.38r.1157.04L_release_353887_signed_3
but it needed to be installed through HTC Sync and it just wouldn't work. I was getting a message that the phone was not connected.
Uninstalled HTC Sync, Re-installed HTCDriver_4.1.0.001 and downloaded a KitKat ROM from HTC1Guru site but when I tried to install it, I was getting an error message from the TWRP recovery.
Next, I downloaded Guru_Reset_M7_2.24.401.8, installed it, opened it, sound still wouldn't work no matter what. Also, while I installed the Guru Reset, I was asked if I wanted to also install stock recovery and I said yes. Since this ROM was able to be installed, I started doing the OTA updates with the hope that one of them might fix the sound problem. On the third update, the phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
TL;DR
phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
Please help me I don't know what to do and I cannot send it to service to fix it because the Bootloader has the "Tampered" message on top.
This is what my bootloader has:
*** TAMPERED ***
*** UNLOCKED ***
M7_UL PVT SHIP S-ON RH
HBOOT-1.61.0000
RADIO-4A.17.3250.14
OpenDSP-v35.120.274.0718
OS-7.19.401.2
eMMC-boot 2048MB
Click to expand...
Click to collapse
oops, that's the wrong RUU for you phone, I would also hazard a guess that the guru reset is just too old, the key for you is in the numbers, your current os is 7.19.401.2 its the 401 part which matters the most, the 7 part is also android revision, as your on 7, I would say 2 is very too old for your phone., the RUU you tried to use if you look at the numbers is android revision 4 developer edition 1540 (4.19.1540.9) hope that explains that a little for you.
The red exclamation mark is stock recovery, when you see that symbol, press volume up and power a few times and you'll get the menu.
well the first thing you need to do is get your drivers sorted, so uninstall HTC sync manager and the drivers now restart your computer, then re-download it, install it, and then go into add/remove programs and remove HTC sync, just above it you will see HTC driver package, leave that alone.
now boot your phone into the bootloader, fastboot USB mode and plug it into the computer, leave it alone to detect your phone ands install the fastboot drivers.
your going to need to download 2 files: your RUU zip and HTC's fastboot to flash it: https://www.androidfilehost.com/?fid=95916177934554130 rename this file to RUU for ease, and also download this: https://www.androidfilehost.com/?fid=96042739161891970, put both files on your computer in the same folder as your current adb and fastboot files, then just issue these commands, this will wipe your entire phone by the way, but I think you've probably already done that anyway.
fastboot oem lock
fastboot erase cache
fastboot reboot-bootloader
your phone should now say tampered and relocked at the top
fastboot oem rebootRUU black screen silver HTC logo
htc_fastboot flash zip RUU.zip notice your now using the HTC fastboot, the normal one wont work for this flash
it take about 10 mins to flash, at the end make sure it says successful and OKAY, final commands are:
fastboot reboot-bootloader
fastboot reboot
phone should now boot, it will be a first time boot so may take a while

Seanie280672 said:
oops, that's the wrong RUU for you phone, I would also hazard a guess that the guru reset is just too old, the key for you is in the numbers, your current os is 7.19.401.2 its the 401 part which matters the most, the 7 part is also android revision, as your on 7, I would say 2 is very too old for your phone., the RUU you tried to use if you look at the numbers is android revision 4 developer edition 1540 (4.19.1540.9) hope that explains that a little for you.
The red exclamation mark is stock recovery, when you see that symbol, press volume up and power a few times and you'll get the menu.
well the first thing you need to do is get your drivers sorted, so uninstall HTC sync manager and the drivers now restart your computer, then re-download it, install it, and then go into add/remove programs and remove HTC sync, just above it you will see HTC driver package, leave that alone.
now boot your phone into the bootloader, fastboot USB mode and plug it into the computer, leave it alone to detect your phone ands install the fastboot drivers.
your going to need to download 2 files: your RUU zip and HTC's fastboot to flash it: https://www.androidfilehost.com/?fid=95916177934554130 rename this file to RUU for ease, and also download this: https://www.androidfilehost.com/?fid=96042739161891970, put both files on your computer in the same folder as your current adb and fastboot files, then just issue these commands, this will wipe your entire phone by the way, but I think you've probably already done that anyway.
fastboot oem lock
fastboot erase cache
fastboot reboot-bootloader
your phone should now say tampered and relocked at the top
fastboot oem rebootRUU black screen silver HTC logo
htc_fastboot flash zip RUU.zip notice your now using the HTC fastboot, the normal one wont work for this flash
it take about 10 mins to flash, at the end make sure it says successful and OKAY, final commands are:
fastboot reboot-bootloader
fastboot reboot
phone should now boot, it will be a first time boot so may take a while
Click to expand...
Click to collapse
Thank you very much for your help Seanie. I followed all the steps as you described but I still get "waiting for device" message in the command prompt. How can I overcome this? Is it supposed to be a problem with the drivers?

skypse said:
Thank you very much for your help Seanie. I followed all the steps as you described but I still get "waiting for device" message in the command prompt. How can I overcome this? Is it supposed to be a problem with the drivers?
Click to expand...
Click to collapse
yes it's a driver issue
see nkk71 guide post 2 faq 2 / to get fastboot working with your phone
http://forum.xda-developers.com/showthread.php?t=2541082

Thank you for your reply! I downloaded the drivers from the guide and it works. I'm on step 5 now and waiting for flash to end.
EDIT: So everything worked perfectly and I finally was able to turn my phone on again. Thank you very much for your assistance!
Bad news is that the sound problem is still here. I really have no idea on what would be the problem. Maybe it has something to do with the hardware and the whole Lollipop upgrade was an unfortunate moment. I guess I'll start another thread in the following days to see if anyone can help with that.