Database Develop

[Q] Google Play error "Could not retreive information from server"

Hi All,
I am a proud owner of the Kindle Fire HD and I am pretty new in the Android World.
I have rooted the computer with success. Afterward I have installed all the applications as indicated (Market, Vending and Google Play).
Now the application gives me an error message with "could not retrieve information from the server". Does anybody knows how to resolve this?
Does it have to do something with a log, data, settings, IP address, location (residing outside the USA), user account, particular file, etc.
Can somebody PPPPPPPLLLLLLLEEEEEEEEAAAAAAAASSSSSSSSSSSEEEEEEEEEE help me with this? I am almost giving it up......
Thanks in advance.
Prof

Google Play Market Error "could not retrieve information from the server"
profgokker said:
Hi All,
I am a proud owner of the Kindle Fire HD and I am pretty new in the Android World.
I have rooted the computer with success. Afterward I have installed all the applications as indicated (Market, Vending and Google Play).
Now the application gives me an error message with "could not retrieve information from the server". Does anybody knows how to resolve this?
Does it have to do something with a log, data, settings, IP address, location (residing outside the USA), user account, particular file, etc.
Can somebody PPPPPPPLLLLLLLEEEEEEEEAAAAAAAASSSSSSSSSSSEEEEEEEEEE help me with this? I am almost giving it up......
Thanks in advance.
Prof
Click to expand...
Click to collapse
profgokker,
No worries, this is a common error and is no way caused by geographic location. Google
Play Store works throughout the world, including China, although the Chinese attempt
to block Google Play. The problem is either the Google Play Framework is corrupt or
the Vending.apk is corrupt. Let's first replace the Vending.apk application. We have
attached Vending.apk to this thread. Download Vending.apk, move it to /Kindle Drive/
Internal Drive/Download. Then using ES File Explorer with Root Settings enabled, move
/sdcard/Download/Vending.apk to /system/app. You will get a warning, click yes
to replace Vending.apk. Next, change the permissions on Vending.apk to Owner: Read Write
Group: Read Others: Read. Next click on /system/app/Vending.apk choose Install.
After you complete the install of Vending.apk, then download Phonesky.apk which
is attached to this thread, move it to /Kindle Drive/Internal Drive/Download. Next
click on /sdcard/Download/Phonesky.apk to install and upgrade the Google Store
to Version 3.10.10. Then go to your /Apps, click on Google Play Store icon, Agree
to the License and attach an account to Google Play Store. If this does not
resolve your problem I will give you instruction on how to upgrade the Google
Framework.

Unfortunately I am having the same problem. Where can I find an uncorrupted googleplayframework? Thank by the way for your quick response and effort.

Unfortunately having the same problem. Where can I find an uncorrupted googleplayframework file? What can I do further?
Thanks for your effort and timely response

Google Play Market Error "could not retrieve information from the server"
profgokker said:
Unfortunately having the same problem. Where can I find an uncorrupted googleplayframework file? What can I do further?
Thanks for your effort and timely response
Click to expand...
Click to collapse
profgokker,
We have over 300 people a day download the same files I gave you, so you can be well assured
They are good. OK, to the problem. You are sure that you did not install a firewall, correct? Did you
install any security software? If no and no, first COMPLETELY uninstall Google everything, through
the Kindle Uninstall Service, we can not take a chance that one package is effecting Google Play.
Remove all items that you recently moved to /system/app. The Reboot the Kindle. Check the
Amazon Add Remove Programs - anything Google left? If no, you are good to take the next
step. Go to our Tutorial [How to] Install Google Play, the link is here:
http://forum.xda-developers.com/showthread.php?t=2069329
The idea here is simple. We will be replacing everything Google and since we have over
300 successful installs a day through those instructions and packages. The good new is
that the download package included in the tutorial will be slightly different than the files
I gave you today. If you still are not working after do a complete reinstall, there is
something wrong with the Kindle or your network. You can also send it into our firm,
we do offer Kindle Repair but I really do not believe you will have to take this drastic
step. You may call me as well, the first 5 minutes is free.

I still could not get through, same message again. I followed every instruction, but I am not sure what you mean with "Amazon Uninstallation Service", could you explain this further?
I even set everything to 'factory settings' and rooted the table again.
How do I know if it is a devide problem or network problem? If I go to the internet site of google.play, I have a similar message (server error), does this indicate a network issue? Or is this normal?
I will try it one more time and than I have no other option to contact you. Although I already give it up for google play on my kindle.
Thanks for your effort and fast response, which I appreciate very much.

I just noted that I just cannot access Google play from my location., not even via the internet. It looks that Google play has blocked my region (Caribbean), very frustrating. I tried to access it at workplace with company computer, other computers in my home; Google play just gives an error. Now I accessed a computer in Europe, and voila......' working there
Amazon does also not even allow me to the webshop (no US credit card).
Does anybody have a solution? Or just switch to Apple? Very disappointed in the of the kf

I just installed Orbot (there is also a post on xda), followed the instruction and voila...... i have access to Google Play.
So there is a block for my region for Google Play and I bypassed this via the program.

profgokker said:
I just installed Orbot (there is also a post on xda), followed the instruction and voila...... i have access to Google Play.
So there is a block for my region for Google Play and I bypassed this via the program.
Click to expand...
Click to collapse
profgokker,
Are you in a Corporate Network or is this at home? The reason I ask is we have customers that
originate in the Caribbean and I have not hear any complaints unless your ISP is blocking Google Play.
Either way, I am glad you were able to make it work with Orbot Proxy Server:
https://play.google.com/store/apps/details?id=org.torproject.android&hl=en
This is a great program.

Google play can't open store home

I've been trying to remove country restrictions and I have found a way. I started a vpn and created a google account. When I use that account on google play I can see some apps that were not available in my country. But the problem is instead of "Store Home" section google play starts at shop apps section and I can not see home section, it just redirects me to shop apps section. Not all apps are visible and if I switch back to my original account everything is back to normal except that I can not get any restricted apps. I did not moded play I use maclaws cyanogen mod. I've tried deleting cache, uninstalling and even installing google play apk that I found on the internet. I also rebooted my phone. Can you think of a solution becouse I'm out of ideas!
halp

Play store no longer working. Server Error.

So play store now presents a "server error" with a retry button underneath it as soon as I launch play store. Nothing happens when i click retry.
This is what I did.
1) Installed Play store, been using it and working fine for a month.
2) Blocked OTA updates via hide commands.
3) Rooted my tablet yesterday, worked great and nothing was broken.
4) Today, i followed this guide to remove all of amazon's apps. I used the hide method. http://forum.xda-developers.com/amazon-fire/general/safe-to-remove-5-0-1-bloatware-2015-t3239582
5) I touched nothing else.
Now, everything works but google play.
Help!

Ok so I solved the problem.
I lied, I did perform one additional step, and that was the problem.
So between steps 3 and 4, I had installed the Apex launcher from the play store and then moved the fire launcher from /system/priv-app/com.amazon.firelauncher to another backup folder, then rebooted.
Upon reboot, the Apex launcher came up and worked. That's when I noticed the play store issue.
So to fix my issue, I set apex launcher as the default launcher, moved the com.amazon.firelauncher folder back to /system/priv-app, rebooted, then Play Store worked again (and luckily Apex was still set as the default launcher like I wanted).
So I guess the default fire launcher has to be installed and unhidden for play store to work properly?

TheLordofWar said:
Ok so I solved the problem.
I lied, I did perform one additional step, and that was the problem.
So between steps 3 and 4, I had installed the Apex launcher from the play store and then moved the fire launcher from /system/priv-app/com.amazon.firelauncher to another backup folder, then rebooted.
Upon reboot, the Apex launcher came up and worked. That's when I noticed the play store issue.
So to fix my issue, I set apex launcher as the default launcher, moved the com.amazon.firelauncher folder back to /system/priv-app, rebooted, then Play Store worked again (and luckily Apex was still set as the default launcher like I wanted).
So I guess the default fire launcher has to be installed and unhidden for play store to work properly?
Click to expand...
Click to collapse
I had the same server error from the google play store last night. I've been excitedly installing stuff left and right since the bright people among us achieved root...so tracking down which tweak or app caused the problem was going to be tough. Luckily I checked my network settings first. I went to my wifi settings and long-pressed on my wifi network to get the modify network screen, scrolled down to show advanced, and discovered something had changed my proxy setting to manual. I set proxy to none and google play came right back. I have no idea how I set the proxy to active, but maybe this will help someone else before they start uninstalling and unhiding things. Google play works fine with the default amazon launcher hidden or deleted by the way.

[email protected] said:
I had the same server error from the google play store last night. I've been excitedly installing stuff left and right since the bright people among us achieved root...so tracking down which tweak or app caused the problem was going to be tough. Luckily I checked my network settings first. I went to my wifi settings and long-pressed on my wifi network to get the modify network screen, scrolled down to show advanced, and discovered something had changed my proxy setting to manual. I set proxy to none and google play came right back. I have no idea how I set the proxy to active, but maybe this will help someone else before they start uninstalling and unhiding things. Google play works fine with the default amazon launcher hidden or deleted by the way.
Click to expand...
Click to collapse
This is interesting. Thanks for this response because while my solution did fix my problem, it just didn't make sense that the launcher would have to be not hidden. My proxy settings were set to manual as well, but that's because I did that to get adblock plus working without root, which worked fine. I didn't think to try and set it back to auto in the wifi setting. If I encounter the problem again, I will be sure to keep an eye on that.

ZTE Axon M 128GB Chinese Edition Oreo Update removes Google functionality

Yesterday I updated to Oreo as the ZTE Axon M update service showed a new update available. On update Google Play would no longer launch and Play Services was not functioning. The Google Application services were pre-installed on the phone when purchased and shipped from AliExpress.
I figured I would reset the phone and on reset all Google functionality was removed.
I figured I would simply install the GAPPS services again and followed this thread:
https://android.gadgethacks.com/how...-store-without-gapps-google-services-0176241/
However once everything installs and I launch the Play Store I get a white blank screen.
I would have expected to be prompted for the Google Account login screen and if I check Accounts from settings I can see that there is a Google Account listed but not configured and if I click it I am told to add the account from the relevant app. There is no other shortcut installed though other than Google Play Store which hangs as described previously.
I have tried various other ways to get this sorted out but the end result is the same, inability to add a google account and no way to launch the play store.
I considered YalpStore but its really not fit for purpose because anything that requires the Google Play Services framework will not run.
My phone is not rooted but it appears it does not need to be for GAPPS install functionality. I can see many threads that say this works without the need for rooting (and in any event there are no guides for rooting an Axon M).
My question is simply how do I the Google Play Store and Google Play Services to work on the ZTE Axon M with the Oreo update ? It is driving me nuts and I would never have proceeded with the update if I had realised it would simply be removed.

Same
I'm. Having the same problem I tryed everything

Me too please we want solution

Did you try the same package used for the Xiaomi devices? I have to play on that (it's the rev 2).

sev7en said:
Did you try the same package used for the Xiaomi devices? I have to play on that (it's the rev 2).
Click to expand...
Click to collapse
Yes, same problem

baraa_998 said:
Yes, same problem
Click to expand...
Click to collapse
I found that one new, tested the old with no success, checking this one: http://en.miui.com/thread-3998-1-1.html

sev7en said:
I found that one new, tested the old with no success, checking this one: http://en.miui.com/thread-3998-1-1.html
Click to expand...
Click to collapse
I tried, same issue crashing

I tried multiple methods too, but to no avail.
I do suspect a possibility. The previous time when i managed to get my gapps working when i first got the Chinese set, i had to disable the "Mi-Assistant" App as that was the one preventing my Google Play Services from Auto-Running even though it was set to allow. This time, I can not even see Google Play Services in the Auto-Run Manager and while i tried to force stop and disable the "Mi-Assistant" App, it does not allow me to disable.
I hope this info can help provide some leads to an expert who would be able to help us get back our GApps running again.
Thanks.

I do agree... meanwhile take a look here: https://code.tutsplus.com/articles/10-alternative-android-app-stores--cms-20999

good morning I found the application with the google play store inside the play store zte. After several attempts I managed to install a heavy game (1.3 GB) as ADERA disabling all the Chinese apps, keeping the display always active, I only downloaded via wi-fi. So I managed to download it without problems (I do not know which of these changes worked). the application has a triangular design with central red, the word Google followed by two Chinese characters

Hi, are you on the Android Oreo Update?
Pierpaolo89 said:
good morning I found the application with the google play store inside the play store zte. After several attempts I managed to install a heavy game (1.3 GB) as ADERA disabling all the Chinese apps, keeping the display always active, I only downloaded via wi-fi. So I managed to download it without problems (I do not know which of these changes worked). the application has a triangular design with central red, the word Google followed by two Chinese characters
Click to expand...
Click to collapse

yes oreo 8.1 axon m 6 / 128gb. If there is the possibility I can post images of the app. One thing the app inside contains the play store but the apps that you download do not appear on the home of the device but within the app itself

Sounds like an emulator to me.. Would be great if you could provide the images of the app. Any small information helps.
Btw, to all, i did manage to download a GApps installer which seemed promising, cause at least it went into the login page for Google Account. But then the error of requesting to update "Google Play Services" popped up again and again and everything went down the drain again. Will try further and hopefully will have good news.

I'm new on the forum you have to explain to me how to post the images. thank you

Dears... did you see that in the ZTE Store?
Search for Google Play...
https://forum.xda-developers.com/attachment.php?attachmentid=4561303&stc=1&d=1532957263
https://forum.xda-developers.com/attachment.php?attachmentid=4561304&stc=1&d=1532957263

Here we are

Pierpaolo89 said:
good morning I found the application with the google play store inside the play store zte. After several attempts I managed to install a heavy game (1.3 GB) as ADERA disabling all the Chinese apps, keeping the display always active, I only downloaded via wi-fi. So I managed to download it without problems (I do not know which of these changes worked). the application has a triangular design with central red, the word Google followed by two Chinese characters
Click to expand...
Click to collapse
There is an application in the ZTE Market that installs a pseudo Google Play but it is sandboxed somehow and you have to launch this app to get access to your installs - feels very insecure to me - I just want a clean Google Play on the device

unfortunately for now it is the only solution I found. Otherwise you must use third-party app stores such as amazon, aptoide, etc.

Pierpaolo89 said:
unfortunately for now it is the only solution I found. Otherwise you must use third-party app stores such as amazon, aptoide, etc.
Click to expand...
Click to collapse
I posted a link with a few of alternative stores (the best is to get the apk stand-alone ihmo) but if it is to follow that sandbox ways, as suggest, create a new "junky" account just to have it registered.

Any Update??!!

How to: YouTube Kids and other sideloaded (Google services) apps on a Child Profile

How to have side-loaded apps (including those requiring Google services) show up and work on a Child Profile.
It its a processes and maybe there is another way, but I couldn't find it. Here's how I did it:
Primary Account
Install ES File Explorer from Amazon App store
Install Kids Folder from Amazon App store
Download and Install Google Account Manager - This should prompt you to allow Unknown Sources from Settings
Download and Install Google Services Framework
Download and Install Google Play Services
Download and Install Google Play Store
Primary Account - Setup Google Play
Launch Google Play and add account
Install MyAppSharer
Install YouTube Kids
Primary Account - Prep Files for Child Profile
Open MyAppSharer
Select YouTube Kids and export to SdCard Download folder
Open ES File Explorer
From the left menu, Select Download folder, copy the YoutTube APK, (also copy all 4 Google APKs), select SdCard and paste it at the root of the card
Primary Account - Add Content to Child Profile
From tablet Settings->Profiles and Library, select child profile
Add Content, Share Content
Click Games & Apps
Select Kids Folder, ES File Explorer
Primary Account - Uninstall Play Services
This has to be uninstalled before it can be installed on the child profile
Settings->Apps & Games->Manage All Apps, Uninstall Google Play Services
Child Profile -Google APKs
Switch to Child Profile
Open ES File Explorer
Select SD Card
Install All Google APKs - This should prompt you to allow Unknown Sources from Settings
Install YouTube Kids apk
Open Kids Folder and configure child
Click Manage apps, choose YouTube Kids. Play Store, Click OK
Click on YT Kids
Child Profile - GO!
From Kid Folder open Play Store
Complete Signing in, then exit once at the store
From Kid Folder open YouTube Kids
Complete parent signup and select your Google account to continue
YAY!
Notes:
- I was able to go back to the Primary account and reinstall Google Play Services. It told my to sign in, but then it said the account already existed. Simply backing a step or two let it finish the signup process.
- Play store download does not seem to work under the child profile. Simply use the primary account to download new apps/games, then use MyAppSharer to create APK and repeat the copy and install process for that app.
- I think I got all the steps noted here. If not let me know!

reserving for updates, I guess...

No longer working..at least for me..

Is there a way to have Youtube Kids or other sideloaded apps show up in Amazon FreeTime?

So this method no longer works, sadly. (Fire 10)
- "Kid Folder" no longer populates *any* apps including YT Kids or Play store.
- "GoToApp Full" also suffers from the same problem.
So, you can isntall apps, but you have no access to them from the Freetime app which is what is being used as a launcher for child profiles.
Any ideas?

Same as greenlndr
So this method no longer works, sadly. (Kids Fire 10)
Open ES File Explorer not allowed permission to the storage now.

"kids folder" seems to be dead: doesn't do more than the setup dialogue over and over again.
The "gotoapp full" works for me, but it is horribly designed (black text on black background) and translated... AND there is no parental lock included: your kid can access ALL apps through it through the menues.

JackOrJohn said:
"kids folder" seems to be dead: doesn't do more than the setup dialogue over and over again.
The "gotoapp full" works for me, but it is horribly designed (black text on black background) and translated... AND there is no parental lock included: your kid can access ALL apps through it through the menues.
Click to expand...
Click to collapse
Hi,
I got it to work
2 things:
1. Make sure you download the latest GPS APK - the link above is not the latest. (scroll down the page to see the latest one)
2. when prompted to enter pin for kids folder........................don't put anything and it will go through. not happy about leaving the pin blank but the kid will need to figure out you have to press and hold the balloons to edit.
Hope this helps everyone

I’m confused. Can’t get past the ES File Explorer on the kids screen. Asks to be a premium member to install third party applications. No way around it.

I did a search for "kids folder" on my son's tablet and it did not come up! Any ideas what I should do?

JackOrJohn said:
"kids folder" seems to be dead: doesn't do more than the setup dialogue over and over again.
The "gotoapp full" works for me, but it is horribly designed (black text on black background) and translated... AND there is no parental lock included: your kid can access ALL apps through it through the menues.
Click to expand...
Click to collapse
The "no parental lock" is my issue as well. The whole idea of the child profile is to lock them out of things you choose. I needed gotoapp to install Khan Academy (only available on GPS-not amazon apps) into my son's child profile (HD8 7th gen). I got it to to work but found that, with a little playing with the menus, my son could easily enable any app I had installed in my parent profile. This defeats the whole purpose of using a child profile.
So, I'm back to square one. How to install apps from the GPS into a child's profile while still having parent control over app accessibility?

Any fix for this yet please guys? I've sideloaded GPS and installed apps through there but frustrating I can't get them into my daughter's profile. TIA
Edit: I'm stuck on the Kids Folder app looping at first opening of the app.

sorry, see below

Teoman079 said:
sorry, see below
Click to expand...
Click to collapse
It works with goto app full (I cannot post links)
english: amazon . com/gp/product/?ASIN=B007TLGPQ6
german: amazon . de/gp/product/?ASIN=B007TLGPQ6
BUT there is NO parental lock in goto app. You can preselect the apps your kids should see in goto app. But If your child is old / smart enough, he/she can find out how to add more apps that you don't want your kid to use. Having said that, the kid is still not able to start all of these apps. It still requires that this app is installed in kids profile.
For example, I go to kids profile, pretending to be the child. Starting gotoapp, adding Silk Browser (even my dad didn't want me to use it). Then I start Silk Browser, but it will close immediately. Because it is not installed in the kids profile.
Antoher example. If the kid adds settins in gotoapp, he/she can start android settings. Play around.
So it's still kind of restricted, not the perfect way though.
For me it's ok until there is a better solution.
Update: I realized that screen time is not reduced, if you use sideloaded apps in freetime. So this is a big disadvantage.

RocketApps
Advert Disclaimer but there's a new app launcher for the Kindle Fire called RocketApps which has PIN code protected settings and can be used on the Kids Edition with FreeTime too. You can find it in the Amazon AppStore. #Ad #Advert

KwarkLabs said:
Advert Disclaimer but there's a new app launcher for the Kindle Fire called RocketApps which has PIN code protected settings and can be used on the Kids Edition with FreeTime too. You can find it in the Amazon AppStore. #Ad #Advert
Click to expand...
Click to collapse
Is the in freetime configured time periode elapsing when the kids uses the apps via the launcher (RocketApps)?
So say I configured 30 Minutes and my kid is going to start apps via RocketApps. After 30 minutes is it over or is it so to say infinite?

RocketApps and parental controls
Teoman79 said:
Is the in freetime configured time periode elapsing when the kids uses the apps via the launcher (RocketApps)?
So say I configured 30 Minutes and my kid is going to start apps via RocketApps. After 30 minutes is it over or is it so to say infinite?
Click to expand...
Click to collapse
Thanks for your question about RocketApps Teoman79.
Whether the FreeTime parental controls apply to an app is not connected with how the app is launched or installed. It is only dependent on whether the app has been added to the list of allowed apps in the Amazon parents dashboard. All FreeTime parental controls will apply to an app which is on the allowed list if it is launched through RocketApps. There are also Amazon apps installed in the Kindle Fire Kids profile by default which are not on the allowed list – Amazon Music for example. If you launch Amazon Music without adding it to the allowed list then the time-based parental controls do not apply.
If you want to add time-based parental controls for apps that are not on the FreeTime allowed list then you could try using an additional parental control app. One example is "Limitly" which is free and can be sideloaded. You will need RocketApps to launch and configure Limitly. Like RocketApps, Limitly is protected using it's own PIN code. Hope this answers your question and helps.

KwarkLabs said:
Thanks for your question about RocketApps Teoman79.
Whether the FreeTime parental controls apply to an app is not connected with how the app is launched or installed. It is only dependent on whether the app has been added to the list of allowed apps in the Amazon parents dashboard. All FreeTime parental controls will apply to an app which is on the allowed list if it is launched through RocketApps. There are also Amazon apps installed in the Kindle Fire Kids profile by default which are not on the allowed list – Amazon Music for example. If you launch Amazon Music without adding it to the allowed list then the time-based parental controls do not apply.
If you want to add time-based parental controls for apps that are not on the FreeTime allowed list then you could try using an additional parental control app. One example is "Limitly" which is free and can be sideloaded. You will need RocketApps to launch and configure Limitly. Like RocketApps, Limitly is protected using it's own PIN code. Hope this answers your question and helps.
Click to expand...
Click to collapse
If sideload an app on the kids side It will not show up and my son has absolutely no way to access it.
Does Rocketapps see these sideloaded apps and give him access to the sideloaded apps?, or is the launcher only for apps installed through the amazon store?
Just want to make sure before paying for the app. Everything I seem to try is not working for me.
Edit:
I also want to confirm, this app only allows access to the apps that I choose?? Apps I don't want my son to use will not be accessable?
The last time I used one of these launcher apps my son was able to get into the settings menu and accidentally formatted the tablet!!

RocketApps for sideloaded apps on Amazon Kindle Fire
ThaDraGun said:
If sideload an app on the kids side It will not show up and my son has absolutely no way to access it.
Does Rocketapps see these sideloaded apps and give him access to the sideloaded apps?, or is the launcher only for apps installed through the amazon store?
Just want to make sure before paying for the app. Everything I seem to try is not working for me.
Edit:
I also want to confirm, this app only allows access to the apps that I choose?? Apps I don't want my son to use will not be accessable?
The last time I used one of these launcher apps my son was able to get into the settings menu and accidentally formatted the tablet!!
Click to expand...
Click to collapse
Sorry to hear about your formatting incident, that was particularly unfortunate! Yes, RocketApps should see all apps regardless of how they were installed. If you find an app that doesn't show up in RocketApps then please do let us know via the email link on the Amazon AppStore listing. And yes, RocketApps only enables the selected apps to be launched. The RockeApps PIN code is needed to alter the list of the apps. Please also note that, as mentioned above, the Amazon FreeTime time limits become "soft" limits with apps that have not been installed via the Amazon parental controls. That means the timers do not interrupt a running application. If "hard" time limits that do interrupt a running app are important to you then you could look at installing an additional parental contol app alongside RocketApps. Hope that helps.

Hi,
RocketApps has better graphics than GotoApps.
But it`s not working for me.
No one of the Apps installed via Google Play on my "adult" profile is shown on the RocketApps on the kids profile.
Could you help me?
Thanks