Hi all,
2 months ago my o2x was unfortunately dropped, resulting in broken display. The phone was on warranty but expanses refuses to fix it for free, siting 'out of warranty reason: display broken'. They are charging me 105 euros for the display, plus shipping and taxes, summing up to 135 Euros. Ive seen that there are many OEM displays for o2x on ebay, for only 20-30 dollars. So what id like to ask is..
A) Are these display of the same (high) quality as the original display of the o2x? Are they the same display?
B) Is replacement something that can be done easily? I have experience on soldering etc, but never with something so fragile and small.
Thanx for all replies
One of our users in indonesia had a broken screen. His kid toyed with it. He went to lg service center and replaced it for ~$600.
He was still under warranty. I have no idea.
The screen was of the same quality.
I dont know about doing it yourself.
punyategar said:
One of our users in indonesia had a broken screen. His kid toyed with it. He went to lg service center and replaced it for ~$600.
He was still under warranty. I have no idea.
The screen was of the same quality.
I dont know about doing it yourself.
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Click to collapse
You mean 600 US dollars??
Sometimes some eBay sellers sells parts they dismantle from the original o2x phone. If the seller manages to sell all the parts, the profit is alot more than the cost of buying the phone itself. And since o2x is not really a famous phone like sgs2, I don't think China will bother making knock off parts since there are less demands, so there's a good chance those replacement screen are original IPS screens.
Ximo F. Verde said:
You mean 600 US dollars??
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I meant around $60. Yeah, i got some noob thumb here.
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Have you tried calling them? Their customer service is very good.
Sent from my C6916 using xda app-developers app
I have to deal with support of various manufacturers daily (working as an it professional)
In Germany it's like this:
As end user your reseller must look at the case. If you bought it in a store go there and ask them.
HOWEVER
I've discovered that most of them are stupid and/or non cooperative.
So your best chance is calling the Sony support. Go to their website and look up their telephone number. When you call them you most likely need to give them some kind of serial (imei). After, tell them your problem and you most likely will get a return sticker. Send in your device via mail and get a repaired (or new) I device about a week later.
I've discovered that this way is the fastest and less troublesome way to deal with broken devices
Sent from Xperia Z1
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
mariussilverwolf said:
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
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Click to collapse
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
BigDnm01 said:
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
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Subscribing to this thread, because I noticed exactly the same thing yesterday. Took phone out of pocket and the bottom right of the glass is cracked. Not affecting use (for now) because it is in the large bezel area, but I did nothing but take it out of my pocket. Please let us know if it is repaired under warranty by Sony - I know TMo is going to say it was my fault.
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
HellRoot said:
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
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Click to collapse
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
gtownie said:
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
Click to expand...
Click to collapse
most users have screen protectors
i use the speigen tr glass
i have dropped it onto concrete 20 + times still no screen damage
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Click to expand...
Click to collapse
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
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Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
aooga said:
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
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I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
BigDnm01 said:
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
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Click to collapse
Well ok then. Looks like it is time to try and find a backup phone to use for a week or so while I send mine in.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
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Click to collapse
Any idea how long after they received it you got that tracking number? They've had mine for a little over a week and I'm just curious. Thanks
In about 2 weeks, i remember i sent it via fedex 4-11, they receive it 4-15 and i received the tracking number on the 25th.
LotoTutu said:
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Click to expand...
Click to collapse
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
Click to expand...
Click to collapse
I sent my phone in to Laredo as well, my phone didn't have a warranty associated to it and they replaced the screen (along with some other parts) for free. If you want water/dust resistance, shell in the $25 for inspection / shipping and see what they'll charge you. For me they just repaired it without leaving an email or phone call. If they charge you an unreasonable price ($150 < x) then have them send it back to you and repair it yourself or have a third-party vendor do it for you.
kentexcitebot said:
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
Click to expand...
Click to collapse
In fact , the Sony customer support can't guarantee water resistance either after disassemble your Z1s.
The oem precut adhesive should not cause any problems with ruining your ip58 waterproof.
I've done lcd swaps and it should be properly sealed if you use that. As I've read, brand new Z1s have leaked water aswell so it might be about luck.
Sent from my C6903 using XDA Free mobile app
BigDnm01 said:
My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right.
Click to expand...
Click to collapse
This just happened to my bf's z1s. He put it in his pocket when he got out of the car, walked into our apt, and when he took the phone out it was completely cracked and the screen was unresponsive.
He's sending it out today be checked by Sony. The rep made it VERY clear that the "engineers" would look at the phone and determine if it was a manufacture defect or not. If it was a defect, they'd fix it and return it. If not, then they'll call and discuss repair options.
You might not be able to tell from the photos, but the cracks are under the glass, and it's clear that it's not do to user abuse. Hopefully the "engineers" see it the same way.
Posts like these helped convince us that sending the phone to Sony was worth a shot, so I just wanted to share our experience. I hope he has the same success you did with getting it fixed. I'll update in a couple of weeks on the verdict.
PS: for anyone else that faces this issue, TMO insurance will not cover this without a $150 deductible. We were told that regardless of what caused the crack, they don't exchange phones with cracked screens. The TMO rep we talked to def didn't believe that the crack happened spontaneously. Don't waste your time.
Hi friends.I recently met with an accident . When I checked my phone, the display was completely cracked Both the LCD and the digitizer are not working. I am considering sending it to the Sony service center in UAE. I know that this doesn't come under warranty, since I damaged it myself (not exactly). My question is,what display will they replace the cracked display with? Like JDC,sharp or someother display? Are the jdc and sharp displays available in the market? Because I don't want someother cheap display.
Sorry for my bad English.
maharoof said:
Hi friends.I recently met with an accident . When I checked my phone, the display was completely cracked Both the LCD and the digitizer are not working. I am considering sending it to the Sony service center in UAE. I know that this doesn't come under warranty, since I damaged it myself (not exactly). My question is,what display will they replace the cracked display with? Like JDC,sharp or someother display? Are the jdc and sharp displays available in the market? Because I don't want someother cheap display.
Sorry for my bad English.
Click to expand...
Click to collapse
If you give it to Sony service center it will be JDC/Sharp or some OEM replacement.
The will not give a cheap display don't worry.
androidtweaker1 said:
If you give it to Sony service center it will be JDC/Sharp or some OEM replacement.
The will not give a cheap display don't worry.
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Click to collapse
Sorry. But I don't understand what do you mean by the OEM replacement since I am new to this topic. And how much does the JDC /Sharp displays cost?
Thanks for taking your time to reply me.
maharoof said:
Sorry. But I don't understand what do you mean by the OEM replacement since I am new to this topic. And how much does the JDC /Sharp displays cost?
Thanks for taking your time to reply me.
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Click to collapse
OEM refers to the company that originally manufactured the part/product.
The cost varies in different countries because of shipping,tax and other costs.
In UAE can be around 286 Dihrams
The display is the most costlier part in the phone. For the money i can get a new display instead i can buy a second hand Xperia Z.
I suggest you to try to sell the phone and grab some money then buy a second hand or buy a new phone if you have money.
I saw an ad for a broken One m7 and the guy says he dropped it and the screen is dead, so I was thinking I could replace the screen and make a buck. but before I do I wanted to ask a question... He says when he starts the phone some lights go on and the screen stays black, on my m7 it vibrates and starts up without any lights. could this be a sign that there is more damage than just the screen and digitizer?
Thanks
FraserCow
frasercow said:
I saw an ad for a broken One m7 and the guy says he dropped it and the screen is dead, so I was thinking I could replace the screen and make a buck. but before I do I wanted to ask a question... He says when he starts the phone some lights go on and the screen stays black, on my m7 it vibrates and starts up without any lights. could this be a sign that there is more damage than just the screen and digitizer?
Thanks
FraserCow
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Click to collapse
Honestly, if you are asking questions like this you should not buy a broken phone. Only buy if you are sure you can repair it and know what is damaged exactly.
The M7 can be found for less than 250$ New on ebay btw. not sure you'll make any profit after paying for the phone, the replacement parts and the time to fix it. There are also some risks when opening that phone, many member here sucessfully repaired the M7 themselves and other damaged the phone when opening it, even if they did it very delicately.
Imo doesn't worth it.
But still worth to buy one for 250$ if you want to have one for yourself.
alray said:
Honestly, if you are asking questions like this you should not buy a broken phone. Only buy if you are sure you can repair it and know what is damaged exactly.
The M7 can be found for less than 250$ New on ebay btw. not sure you'll make any profit after paying for the phone, the replacement parts and the time to fix it. There are also some risks when opening that phone, many member here sucessfully repaired the M7 themselves and other damaged the phone when opening it, even if they did it very delicately.
Imo doesn't worth it.
But still worth to buy one for 250$ if you want to have one for yourself.
Click to expand...
Click to collapse
If I buy it it'll be for $60, that's why it's so tempting. but I will definitely put a lot of thought into it before I jump on it.
Remember if you are going to repair it properly, you'd probably want to buy a screen assembly + housing. Its almost impossible not to damage the phone when you open it.
frasercow said:
If I buy it it'll be for $60, that's why it's so tempting. but I will definitely put a lot of thought into it before I jump on it.
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irvs said:
Remember if you are going to repair it properly, you'd probably want to buy a screen assembly + housing. Its almost impossible not to damage the phone when you open it.
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Click to collapse
60$ for a broken phone + 50$ for a screen assy + 15$ for a new housing (almost always damaged when opening like said) = 125$ + parts shipping, So lets say 150$ total and you are still not 100% sure it will work and won't have other issue like the infamous bad (purple) camera (25$)" Phone is used and will probably need a new battery, another 15-20$.
So at least 150$ + your time and still not sure it will work (might not be a broken screen, maybe a broken mother board), you might damage other parts when attempting to repair like the tiny flex cables. add an extra 75$ and you can get a brand new and carrier unlocked M7.
I'm glad I asked before going a head with it, thanks guys.