Bone stock ATT S5A with 6.01 and the August 1 security patch.
(I had been running flashfire and such to be able to root but finally gave up on the crappy phone and bought a Moto-X Pure, anyway, when the 6.01 update came out I charged this back up and updated. Gotta say, it was a huge improvement.)
But back to my problem. I want to activate the built in WiFi calling that comes with the 6.01 update. I tried numerous but it kept failing, so I called customer service.
After numerous attempts the customer service rep told me he called their Samsung rep and the Samsung rep told him that even though the phone has the option built in to the new update it actually doesn't work. WTF! Seriously? Why the heck would they add a feature in an update that doesn't work? I call BS on this. They even have a tutorial on their (ATT) website that tells you how to active WiFi calling.
I am going to call back tomorrow and talk to someone else but thought I would post here and see if anyone can verify WiFi calling working on an Active?
edit: Did the Sept security update today hoping that it might help.... it didn't.
OK, todays update.
I spent 58 minutes on the phone with ATT tech support and they have no idea why it wont work. They had me reboot blah blah blah all the things I have already tried. However.... they said it should work and at no point did they tell me that the GS5 doesnt support WiFi calling, like the tech told me yesterday.
So they have opened a ticket to see what they can find. At this point I kinda don't care if it works or not but I find it interesting that they can't figure it out. Makes me wonder if the first tech was correct and ATT screwed up by adding an update feature to the phone that it cant support.
If anyone has an ATT GS5active that the WiFi calling works on I would certainly be interested to know. Seems like most of us have moved on to better phones though.
I use FreedomPop, WiFi calling works fine without ticking the icon in the drop-down menu.
Just go off the phone with TMO support and they didn't have a direct answer, I have a stock device with the latest update 11e installed that added the digits functionality baked in. The issue I have is that regardless of being on a call or not, I cannot disable VoLTE in the settings, it's there, looks like it's on, but the option is greyed out.
I've reset the device and had the same issue before any changes were made or apps installed. Also, I used LG Bridge to update as I always do, I rather have the rom installed/updated as a whole and not patched.
If you have a stock device with the latest update can you go to setting/call and see if you can disable VoLTE.
My device allows me to turn VoLTE on and off, and I am on the latest stock 11e update.
thanks for the info swan3983!
Looks like it was a SIM card issue, I continued troubleshooting it, after putting in my duplicate line (digits) sim into my G6 it worked as it should. I just got off the phone with support and had them set up a new SIM that I had not used and it's working as expected.
Hi
Upgraded to Pie last Friday on EE in the UK on a carrier device so its the EE Firmware.
Prior to the upgrade I have VoLTE on the status bar at the top and since then never shown its face again, anyone else had this?
How did it upgrade via OTA or via Odin and if latter what did you use?
Updated in US and the hack to allow VoLTE (via shortcut master) no longer works. Hopefully a fix (or real update from certain carriers) will arrive soon...
Sounds like Pie isn't fully baked yet.
I'll see myself out.
I'm on EE and have been using Pie for quite a while at this point. VoLTE works fine for me.
Since the Pie update for TMOBILE I've been having issues with MMS and Group texts. Anyone else have this issue? Possible fix?
If you are on the CSAA build then it should work fine .. mine works fine with the CSAA build. If you are on the build TMO released today then check your APN settings.
aergern said:
If you are on the CSAA build then it should work fine .. mine works fine with the CSAA build. If you are on the build TMO released today then check your APN settings.
Click to expand...
Click to collapse
Love how people never check with the carrier if this a known issue. And it is all phones that have the DIGITS multi-line implementation have this issue. T-mobile knows about it and they are waiting for a fix from....... Samsung. So hold your horses, this will take a while.
Hello All,
I posted this in Samsung Community, but unfortunately none was able to help. I am hoping XDA members could help fix this issue.
I am facing a strange problem with my S21 Ultra Unlocked which was directly bought from Samsung. I had enrolled into OneUI 4.0 beta when I was in the US. I was using Sprint connection then.
I had to travel back to my home country (India) and I am using an Airtel sim card (LTE) here. Now, the strange problem is that LTE (data) works here fine. But, VoLTE is not working. The network changes to 2G for phone calls. I am assuming that the auto-switching bands which was introduced in OneUI 4.0 is causing the problem.
Using Smart Switch PC, I rolled back to One UI 3.1. VoLTE and WiFi calling started to work again. But, soon after I got update notification for One UI 4 beta. To confirm that it is indeed an issue with One UI 4, I installed it again. And as expected, I am not getting VoLTE or WiFI calling again.
Since I changed from Sprint to Airtel, I am not able to withdraw from the Beta program as well. I am getting the error "One UI beta features aren't available because your service provider has changed".
Also, I am not sure what the final One UI 4 will offer. For the first time in my life, I am seeing an Android upgrade causing my phone to not able to connect to VoLTE.
I am also attaching the screenshots of Phone Information. As you can see, in OneUI 3.1, VoLTE and WiFi calling are provisioned. But in OneUI 4, both are not available. I am assuming the issue is because IMS is not registered. But, I am not able to find how this can be fixed.
Thanks in advance for your help.
Thanks,
APS
#volte #samsung #s21ultra #oneui #oneui4 #imsservice #ims #airtel #oneuibeta
A quick update - I updated to final version One UI 4 and the issue is still there. I am still not able to get VoLTE or WiFi calling in India.
I am having similar issue. Were you able to figure out anything?
dp1989 said:
I am having similar issue. Were you able to figure out anything?
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Click to collapse
No. I have started a new thread in Samsung US Community. Let's see if it reaches the right team who needs to fix this issue.
Since the issue was previously in the Beta version, I didn't get much support. Now, I can see more people facing the same issue since OneUI 4 final version is out.
Can you please provide Samsung members thread link here (or subject line which will help me find it).. I will reply with same issue
dp1989 said:
Can you please provide Samsung members thread link here (or subject line which will help me find it).. I will reply with same issue
Click to expand...
Click to collapse
Try this "DON'T BUY S21 Series Phones if you want use it outside US".
aps99 said:
Try this "DON'T BUY S21 Series Phones if you want use it outside US".
Click to expand...
Click to collapse
I searched Samsung members app and didn't find any thread like that. May be if you can post a link.
dp1989 said:
I searched Samsung members app and didn't find any thread like that. May be if you can post a link.
Click to expand...
Click to collapse
It's in the US community. Did you search there?
Yes, I searched in US Community.
dp1989 said:
Yes, I searched in US Community.
Click to expand...
Click to collapse
Not sure if URL can be posted here. Let me try anyways.
Samsung account
us.community.samsung.com
Yes. I've noticed this since the beta started, was hoping it would be fixed by the time stable is released, but looks like it isn't.
VoLTE/VoWiFi worked fine in Qatar with One UI 3.1 (US unlocked model) but is unable to activate on One UI 4.
It's a shame, but they probably won't fix it since it still works alright with US sims. Maybe it will be fixed in One UI 5 accidentally next year the same way it broke now, but don't hold your breath.
I would once again rollback to One UI 3.1 and wait for a stable Android 12 One UI 4.0 however it may never work with that device in your region. I won't be updating until they release a better version, still too many bugs. Your best option is sell it and buy your Service Provider's device, that's a permanent fix.
varcor said:
I would once again rollback to One UI 3.1 and wait for a stable Android 12 One UI 4.0 however it may never work with that device in your region. I won't be updating until they release a better version, still too many bugs. Your best option is sell it and buy your Service Provider's device, that's a permanent fix.
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Click to collapse
I am on stable One UI 4.0 now. Still it doesn't work.
I cannot sell a device that has such an issue now that I am in India. I will probably sell it once I am back in US if Samsung doesn't fix this issue before then.
Go to settings -->general> reset ----> reset network settings
And reboot after
Volte shou´d work again
Hey i was having this same problem, but seems to have disappeared since I installed SM-G998U rom. I didn't install Userdata and seems I didn't get any bloatware plus activation is still on. You can try.
SOGKush420 said:
Go to settings -->general> reset ----> reset network settings
And reboot after
Volte shou´d work again
Click to expand...
Click to collapse
That won't work, and is completely irrelevant to the issue at hand. This only applies to the unlocked US model (U1) - the OneUI 4 update misconfigures VoLTE for international SIMs.
U will work, but the branded firmware shouldn't be required, U1 is currently broken.
lui0703 said:
Hey i was having this same problem, but seems to have disappeared since I installed SM-G998U rom. I didn't install Userdata and seems I didn't get any bloatware plus activation is still on. You can try.
Click to expand...
Click to collapse
Did you lose the data? I already factory reset my phone trying to fix this issue, rolling back etc.
aps99 said:
Did you lose the data? I already factory reset my phone trying to fix this issue, rolling back etc.
Click to expand...
Click to collapse
I did a full backup before. And just restored the data via Smart Switch after.
lui0703 said:
I did a full backup before. And just restored the data via Smart Switch after.
Click to expand...
Click to collapse
Just to confirm. Are you having a US phone which is being used outside US? What is your current carrier?
SOGKush420 said:
Go to settings -->general> reset ----> reset network settings
And reboot after
Volte shou´d work again
Click to expand...
Click to collapse
Will you please elaborate the whole procedure how did you installed this rom roll back to one UI 3.1 safely..
I have USA unlocked variant of S21 ultra and i am on stable One UI 4.0. Facing the issues.
..VOLTE AND WIFI CALLING FEATURE NOT WORKING ..
YOUR HELP WOULD BE HIGHLY APPRECIATED