Moto G 4G (uk model) Stuck on wallpaper - Moto G 2014 LTE Q&A, Help & Troubleshooting

Hey Guys, i'm really struggling to find a solution to this as every time i try to google a solution it just comes up with a load of results trying to tell me how to change my wallpaper :/
So basically, overnight, my dad's Moto G 4G started to act strangly. It can still:
Boot up normally
Power Off normally
Vibrates when notifications come through
Rings, all be it temporarily when called and can be answered if connected to the car's bluetooth.
However, it will no longer display any of the UI (other than the Power Off dialogue) and the wallpaper. I can see that the phone isn't completely frozen as the wallpaper in use is a live wallpaper which you can interact with via touch.
When the phone is plugged into my laptop the phone is showing in 'my computer' but it shows no files, same situation in recovery and fastboot too.
I've tried wiping the cache from recovery but it's still the same.
There was one instance where the first time i plugged the phone into the laptop via usb it brought up the whole ui, icons, status bar and all, for like 2 seconds.
Now, back to nothing. Not sure what to do from here. I'm desperately trying not to factory reset it as my grandfather (my dad's dad) passed away recently and i'm pretty sure there are files on here which are now irreplaceable

jhaedee said:
Hey Guys, i'm really struggling to find a solution to this as every time i try to google a solution it just comes up with a load of results trying to tell me how to change my wallpaper :/
So basically, overnight, my dad's Moto G 4G started to act strangly. It can still:
Boot up normally
Power Off normally
Vibrates when notifications come through
Rings, all be it temporarily when called and can be answered if connected to the car's bluetooth.
However, it will no longer display any of the UI (other than the Power Off dialogue) and the wallpaper. I can see that the phone isn't completely frozen as the wallpaper in use is a live wallpaper which you can interact with via touch.
When the phone is plugged into my laptop the phone is showing in 'my computer' but it shows no files, same situation in recovery and fastboot too.
I've tried wiping the cache from recovery but it's still the same.
There was one instance where the first time i plugged the phone into the laptop via usb it brought up the whole ui, icons, status bar and all, for like 2 seconds.
Now, back to nothing. Not sure what to do from here. I'm desperately trying not to factory reset it as my grandfather (my dad's dad) passed away recently and i'm pretty sure there are files on here which are now irreplaceable
Click to expand...
Click to collapse
Ouch, looks like an emmc problem, some partitions may be corrupted.
1st be sure if the usb cable is ok, i have seen many cable going nuts and loosing data but still charging.
If the usb cable is dead you will need a working one anyway to try to recover the phone after you got your data.
Also try apps like airdroid works, you can save everything wirelessy from your pc.
When you have a working cable and still failed to save data you can try to flash a recovery that allow mounting partitions to your pc ( twrp ) whitout booting the os, since for what i understood your android installation got corrupted somewhere and is borked.
Wich model is that one ? should be an XT1072 right ? YOU MUST BE SURE or flashing the wrong stuffs can totaly BRICK your phone.
If it's an XT1072 i have uploaded for you the latest UK stock image to mega.nz so you can dl it quickly
https://mega.nz/#!fId0yD4a!LjyEIjRXse092l7j_JL0Ky324EK6SS4vK4kdqGcS9XY
You will need fastboot + mfastbbotv2 and here they are
https://mega.nz/#!bdEDBDiQ!3KlB6WfUxUep1QR7XSvwpuCuxWnktfCh7YBX020HqmY
Put everything in the same folder ( ex c:\phoner )
open a dos shell whit admin privileges and navigate to that folder, then use this commands and check after every commands if you get back the OK on flashing (you can copy-paste them into the shell)
mfastboot flash partition gpt.bin
mfastboot flash bootloader bootloader.img
mfastboot flash logo logo.bin
mfastboot flash boot boot.img
mfastboot flash recovery recovery.img
mfastboot flash system system.img_sparsechunk.0
mfastboot flash system system.img_sparsechunk.1
mfastboot flash system system.img_sparsechunk.2
mfastboot flash system system.img_sparsechunk.3
mfastboot flash system system.img_sparsechunk.4
mfastboot flash system system.img_sparsechunk.5
mfastboot flash modem NON-HLOS.bin
mfastboot erase modemst1
mfastboot erase modemst2
mfastboot flash fsg fsg.mbn
mfastboot erase cache
mfastboot erase userdata <--- DON'T use this only if you wasn't able to recover your data whit the others methods
mfastboot.exe reboot
The phone should have rebooted, may take longer to boot don't panic, now the phone should be ok and if you didn't wiped the userdata it should be 100% the same as before whit the latest stock fw, my advice is to do a full factory restore to use it, so once you recovered your data do a factory reset from the android menu.
If the phone isn't a 1072 as supposed dl here the correct zip http://www.filefactory.com/folder/c6cdedc45a775d27/?sort=created&order=DESC
If you have more questions, especially on flashing twrp/stock just ask before doing anything that could turn the phone into a stone.

Thank you Dr. Nic for your incredibly informative response
Firstly, I was wrong initially, it is actually a XT1039 (first gen 4g) but this does appear to be listed on the file factory page you linked so I should be fine with the instructions.
What I do want to ask though is:
Is there anyway for me to boot twrp without installing it as a temporary basis? I'm sure I've done this before previously on my old moto x but it has been a while. I seem to recall you can type in a fast boot command and get it to boot to twrp. The phone is not rooted or bootloader unlocked (which i know will wipe the phone if I do it so that isn't really a permanent option yet)
Secondly, is there any way for me to find out which stock rom files I need without being able to access the os and looking in settings? I know it is a xt1039 but there are about 5 different, carrier based versions available and I don't want to flash the wrong one.
Thanks again for all your help
If this goes to plan you will have made my father's Christmas special

jhaedee said:
Thank you Dr. Nic for your incredibly informative response
Firstly, I was wrong initially, it is actually a XT1039 (first gen 4g) but this does appear to be listed on the file factory page you linked so I should be fine with the instructions.
What I do want to ask though is:
Is there anyway for me to boot twrp without installing it as a temporary basis? I'm sure I've done this before previously on my old moto x but it has been a while. I seem to recall you can type in a fast boot command and get it to boot to twrp. The phone is not rooted or bootloader unlocked (which i know will wipe the phone if I do it so that isn't really a permanent option yet)
Secondly, is there any way for me to find out which stock rom files I need without being able to access the os and looking in settings? I know it is a xt1039 but there are about 5 different, carrier based versions available and I don't want to flash the wrong one.
Thanks again for all your help
If this goes to plan you will have made my father's Christmas special
Click to expand...
Click to collapse
So 1 thing at time
Probably the others fw you saw was olders versions too or for others regions, i suggest to use the same as you have or the latest
You are completly unable to check your current os installed from phone infos ? have you checked everything on the box ? somewhere there must be some infos, maybe under a barcode sticker.
This should be your latest UK stock, XT1039 aka "peregrine", do you rember if you was on 4.4.4 or 5.1 ? you should flash the same version to improve the % of not loosing something.
Clean Stock 5.1 http://www.filefactory.com/file/dpx...RINE_RETGB_5.1_LPB23.13-17.3_cid7_CFC.xml.zip
So, the cable is ok ? are you able to issue commands whit fastboot ?
If yes unlock the bootloader to install a modded recovery, you will need that to copy your files, and if that fails last try is flashing stock whitout deleteing userdata, but the corruption could be both in /data and /system so after the recovery you will have to do a factory reset anyway.
To boot twrp you have to flash it, don't worry if you want the phone full stock again is the last step you have to do that to fix the corruptions happened, and it's no 100% success rate too since that could happened becouse the emmc is failing

Related

[Q] Need help!

Hi,
I got an ATRIX HD on AT&T, with the latest stock JB, rooted but with a still locked bootloader. Few days ago I decided to do factory reset, the phone is going to a family member, forgetting that I changed the home screen to Nova by changing the extension of home.aph file in system.
After factory reset, to my frustration there was obviously no working home screen as factory reset wiped the user installed apk including nova.
I tried login into the phone via ADB, however for some reason when renaming files to correct suffixes I somehow managed to delete all files in system/app, at least this is what ls -l claims. Tried to flash /system through fastboot but getting strange messages "about variable not found" .
Now my battery is almost depleted and I have no idea if the phone charges when plugged into a wall charger. How can I be sure? My display is blank and the LED indicator is off.
Second, how do I restore my phone to stock in a most uncomplicated maner? By the way, my PC runs LINUX not Windows.
Can anybody help out here?
duchski said:
Hi,
I got an ATRIX HD on AT&T, with the latest stock JB, rooted but with a still locked bootloader. Few days ago I decided to do factory reset, the phone is going to a family member, forgetting that I changed the home screen to Nova by changing the extension of home.aph file in system.
After factory reset, to my frustration there was obviously no working home screen as factory reset wiped the user installed apk including nova.
I tried login into the phone via ADB, however for some reason when renaming files to correct suffixes I somehow managed to delete all files in system/app, at least this is what ls -l claims. Tried to flash /system through fastboot but getting strange messages "about variable not found" .
Now my battery is almost depleted and I have no idea if the phone charges when plugged into a wall charger. How can I be sure? My display is blank and the LED indicator is off.
Second, how do I restore my phone to stock in a most uncomplicated maner? By the way, my PC runs LINUX not Windows.
Can anybody help out here?
Click to expand...
Click to collapse
Dayum dude, I don't know how you managed to erase everything.
Have you tried using RSD Lite? You can enter on fastboot, right? If you only have linux, you should be able to use the specific fastboot for Linux and then manual flash every partition on the phone. You know, fastboot flash modem modem.img, fastboot flash recovery recovery.img, etc, etc.
Skeevydude made a thread about how to do it, I just can't search it right now, but you should be fine.
About the phone charging, as far as I know, it doesn't charge when you are on fastboot. I don't know how to help you here, honestly.
Keep us updated.
Linux fastboot issue - SOLVED
That makes two of us. I used ADB and SU to manipulate files in /system/app and everything went right except the fact that as a result my /system/app folder now....
Anyways, the error I was getting :
[email protected] ~ $ fastboot flash system /home/duchski/.android/ROM/system.img
(bootloader) Variable not supported!
target reported max download size of 31457280 bytes
Invalid sparse file format at header magi
Turned out to be caused by wrong fastbook executable, even though I downloaded the correct one for linux, there was another fastboot in /usr/bin revealed by running 'which fasboot' . running the correct fastboot via ./fastboot cleared the issue. I am good and up to speed.
Well, thats what happens when you get older and no longer feel like flashing new ROMs every day You get rusty.
Thanks everyone. I am moving to Moto X now, my 6th Motorola phone
mauchito said:
Dayum dude, I don't know how you managed to erase everything.
Have you tried using RSD Lite? You can enter on fastboot, right? If you only have linux, you should be able to use the specific fastboot for Linux and then manual flash every partition on the phone. You know, fastboot flash modem modem.img, fastboot flash recovery recovery.img, etc, etc.
Skeevydude made a thread about how to do it, I just can't search it right now, but you should be fine.
About the phone charging, as far as I know, it doesn't charge when you are on fastboot. I don't know how to help you here, honestly.
Keep us updated.
Click to expand...
Click to collapse

Tried installing titan rom + updating boot loader

Well I tried installing Titan Rom and then had to update the bootloader.
While fastboot didn't recognize my phone when i typed "adb devices" it still said it was connected, so I gave it a shot with the following instructions here.
http://forum.xda-developers.com/moto-g-2014/general/bootloader-update-t3060007
So I noticed that it erases modem 1 and 2.
I have wifi, but no network for my carrier to make calls or receive data.
My backup didn't reset the modem either. Phone is back to the way it was saved during TWRP backup, except for the modems/network.
Any suggestions?
Thanks.
hi
Mmm i will try to help you - tell me what version bootloader and recovery you have installed pls.
TWRP 2.8.6.0
bootloader v, can't tell you, trying different things to find out now.
TWRP 2.8.6.0
bootloader 0x4882
CindysD said:
Well I tried installing Titan Rom and then had to update the bootloader.
While fastboot didn't recognize my phone when i typed "adb devices" it still said it was connected, so I gave it a shot with the following instructions here.
http://forum.xda-developers.com/moto-g-2014/general/bootloader-update-t3060007
So I noticed that it erases modem 1 and 2.
I have wifi, but no network for my carrier to make calls or receive data.
My backup didn't reset the modem either. Phone is back to the way it was saved during TWRP backup, except for the modems/network.
Any suggestions?
Thanks.
Click to expand...
Click to collapse
I'm not sure what model of Moto G you have, but for the data problem, you'll have to input your API settings. Flashing will usually wipe them out. Go to Settings, More (under Wireless & Networks at the top), Cellular Networks, Access Point Names. There you should see your carrier. When you click on it, it will open and here you will need the settings for your carrier. If you give me your carrier, maybe I can tell you what to input or someone else here will surely have the same carrier.
Going back one step, where you see Network Operators, click on that and see if your operator comes up. If so, that may fix the phone problem when you select the carrier.
you probably flash the wrong ''modem NON-HLOS.bin'' file.
did you notes that in the download folder have 5 folder one for it device model?
Did you download the one for your's device exactly model?
If so it may be wrong...
Find a XML ROM of yours exactly device and flash again the ''modem NON-HLOS.bin''
to find the ROM search here
Use this commands but with the right file.
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
modemst1 and 2 is only erasing the temp stats of modem not erase the modem files.

[Q]Stuck in boot after root attempt, even after factory reset. Help!

Hey guys, last night I tried to root my device (XT1058) following the guide [here](http://forum.xda-developers.com/moto-x/general/howto-root-moto-x-ver-4-4-4-xt1060-t3118342). Stupid me decided I wouldn't need to go back to stock ROM like it says in the first step. I continue with the guide, follow every step, until I reboot. After rebooting my Moto X gets stuck at the white screen with the blue circle M. I panicked, read a lot of things online, followed them, and nothing worked. I reset the cache partition in recovery mode when rebooting into fastboot, still nothing. I also noticed that my device is no longer detected in ADB at all, even in fastboot. So after just giving up, I read online in multiple places going to recovery mode, and wiping the whole phone/factory resetting would fix it. It still is not recognized by ADB or finishing booting. I realize I should've been more careful. Please help!
First thing... when the phone is in Fastboot AP menu, you can't use ADB. ADB wont work and wont see your phone unless the phone is fully booted. (i.e. adb.exe and fastboot.exe use two different modes on the phone).
Next, I've seen that symptom before, but I don't recall how to fix.
I would really consider asking in the thread for the process you were following.
If no one gives you any suggestion, you could always try re-flashing the stock image for your phone that matches the highest version you've had installed on your phone. (On fastboot screen you can see bootloader version, so match you stock version to that. see the list of known bootloader versions at -> http://forum.xda-developers.com/moto-x/general/info-warning-risks-downgrading-impacts-t3058202 ) And use mfastboot to flash it (follow option 5 in the 2nd post at -> http://forum.xda-developers.com/moto-x/general/faq-how-to-prepare-ota-update-carriers-t3126425 )
I'm pretty sure I saw this on reddit. You had a mac right?
You need fastboot installed on your mac:
http://forum.xda-developers.com/showthread.php?t=1917237
Assuming you have fastboot working on your mac and your phone this thread method two:
http://forum.xda-developers.com/moto-x/general/guide-moto-x-return-to-100-stock-using-t2446515
Use fastboot instead of mfastboot for the sytem.img file.
If you receive an error with flashing system you could try:
Code:
fastboot -S 0 flash system system.img
If u can still enter recovery mode, factory data reset from it , if u can't boot still after resetting , u have to flash the full stock ROM.....
Sent from my HM NOTE 1LTE using XDA Free mobile app

Bricked mate s

PLEASE help : My phone stopped working after trying to change it to a L09 and now is dependent on the company's logo and does not accept any Software
You need to read about flashing from the bootloader using fastboot. You will be able to get it back working but you will need to get an extracted rom to flash the right parts.
Now I have a bit of time, I will tell you how I solved my issues. My phone was stuck with only the bootloader screen available or the eRecovery screen which would not find any suitable download. It said that the bootloader was unlocked yet I could not flash anything that I have extracted using the ROM extractor.
After much frustration I opened and ADB session and used Fastboot commands and re-entered the number in the Fastboot OEM Unlock command and it then confirmed that it was actually unlocked. It seems that although it said it was, it really wasn't.
Now that I knew it was unlocked, I could now start to flash parts of the extracted ROM.
I used the Huawei Rom Extractor tool to extract the Boot, Cache, Cust, Recovery, System and the Userdata image files of the ROM I needed and in this case it was the CRR-UL00470B110. I renamed the extracted files and removed the prefix numbers and put them in the ADB folder for ease of flashing.
I then used the Fastboot command to flash each part in the normal Fastboot format i.e. - Fastboot flash system system.img , and so on for each part. A reboot after brings it up in a nice new live usable phone. Well that is what I thought until I started to load the apps back on. I then noticed that I only had about 3gb left of my 64gb of memory! This took me a while to resolve and after more reading, more flashing of different ROMs I found the answer.
I had to flash the TWRP recovery using Fastboot, then format the data partition from TWRP. This restored the full size of the partition. Another flash of the correct recovery using Fastboot left me with a fully working unbricked Mate S.
I know that some of you may know all about this but I could not find any information and had to work through it myself and from various websites. I hope that this will help you to unbrick your phone.
I still think there may be something missing like the oeminfo file etc. but at least it works, you may just have to update it in future using adb and Fastboot if no OTA is available or works. Not too much of a worry now you know how to do it.
I should also add that if you ever get an 'Invalid Argument' when flashing in fastboot mode and some oparts flash while others dont, it will be your cable. Trust me, one cable workws well another gives you this Invalid Argument error! Strange but true and may catch you out.
Thank you(Sathelp) to help me to solve the problem of mate s mobile, but I found only three orders adb work when used fastboot screen, there are boot, recovery and cust but the system and other order give fault result in adb. Therefore the phone remain broken. ..sorry for language
Is it possible to provide me a complete backup copy of the phone to be downloaded to my phone via the twrp recovery , perhaps back to life again, I would be grateful to you
my p[hone is a U00 not a L09, so my back up will not work. Have you changed your cable, I had simular problem, changed cable and other ROM parts worked OK. If not, then you will need to ask for a L09 TWRP back up from here. May be someopne will make one for you.
Finally, the problem has been resolved and the phone returned to work and all this is due to the help of (Sathelp), which benefited greatly from his observations in this matter ,the issue has been resolved by updating the ADB and the execution of an order (FASTBOOT FLASH SYSTEM.IMG) , which i could not be implemented except adb updated, but the phone remained unresponsive for OTA updates and remained on the android 5. Thank to xda forums.
Glad it is now working
Huawei Mate S CRR-L09 bricked
Hi
I have a Huawei Mate S (CRR-L09) does not work and remains stuck on the android logo. Mention that is installed TWRP and I tried to "wipe data factory reset". I accidentally erased everything on it, including Systema. I did not back up your data and restore the system. I downloaded firmware B145 stock on which I copied to root your phone but, but can not flash TWRP. I entered the menu Update (Vol + Vol- and Power) but does not see that folder "dload". Can someone help me with a backup or a tutorial on how to flash TWRP firmware.
Thank you

LGWR only vibrates, no display whatsoever, does not connect via BT or USB cable.

I am new to the forums and I need your help. The display on my LGWR went black after update even on cradle. It cannot even connect to my mobile via BT. The only thing it does is vibrate when the button is pushed and the heart sensor blinks a single time (when it turns on I guess.) as the vibration is a small one. When connected to PC running Windows 7, it is detected as Android Bootloader Interface, but ADB does not show any attached devices. Fastboot does show some alphanumerical device when (fastboot devices command is run). I have disassembled to remove the battery and tried to run it without the battery on cradle to no avail. Your help is needed as to what to do.
So it seems to hang in fastboot mode?
Try some fastboot commands then:
Code:
fastboot getvar all
fastboot reboot
Dear Ranf.
Many thanks for your reply. I ran fastboot getvar all and this is what I got. Screenshot is attached. Please guide me further.
Thanks.
Looks like you already downloaded the firmware? Right?
If so start with wiping cache and userdata:
Code:
fastboot format cache
fastboot format userdata
fastboot reboot
I have downloaded the M1D63X boot, recovery and system (Disc Image Files) saved in my PC. They are not present in the SD card of LGWR. Shall I execute the commands or can I use fastboot and install this M1D63X on the LGWR. Thanks for your support.
The 2 format commands are basically the same as a factory reset. Please try them and then reboot.
Where did you download the file (URL please)?
Boot and recovery usually aren't trouble makers. system.img will if it's not a sparse image file.
The download like is as under Ranf:
http://forum.xda-developers.com/g-watch-r/development/fastboot-zip-factory-images-t3405311
Dear Ranf,
I tried to run Fastboot flash cache, and this is what the result was. Please guide.
Oh I see: you first need to unlock the bootloader with:
Code:
fastboot oem unlock
How can I dod that, as the screen is blank on the watch. I have tried it, fastboot says OKAY on my PC screen, but the watch does not reboot on its own and I have to manually restart it to get recognized in PC at Android ABD Interface. What can I do.
After running "fastboot oem unlock" you somehow need to acknowledge your decision (I'm a Sony SW3 user)
Either swipe the screen from tp left to bottom right or
press the power button.
Do you see anything on the watch screen when in fastboot mode?
Dear Ranf,
I finally able to unlock bootloader and formatted cache and userdata and then rebooted it, but the problem still exists i.e. black screen and only vibration.
Is there any way I can install stock Rom via fastboot and if so please guide me how and from which url should I download the files.
Thanks.
Screenshot of the fastboot format cache and userdata is attached for your perusal.
At 1st look the download you have is fine.
You need to flash 3 partitions:
Code:
fastboot flash boot M1D63X_boot.img
fastboot flash recovery M1D63X_recovery.img
fastboot flash system M1D63X_system.img
When you see errors at any of these steps post them here.
Thankfully all things well without any errors, but the watch is still the same, no display whatsoever. I am really devastated now. If there is anything else that can be done, please guide.
Screenshot of the processes is attached.
Sorry I must admit I'm a bit lost now. Best you ask @vt0r in the thread where you got the firmware from.
Thanks a lot Ranf. God Bless You.
You have done all steps that you can do, probably your display is broken...
I'm sorry...
When your watch starts, you see the lg logo?
Is there a way to check if the display is broken as when I disassembled the watch everything looked fine with no signs of wear or moisture. The battery also is not holding charge as when you put the watch on cradle it vibrates but off of it, vibration stops. How can I charge the battery manually.
Hey,
my watch had exactly the same problem.
I had to repair it. They had to replace the mainboard.
Luckily the warranty paid for this.
Lucas
Lucky for you that you had warranty left. For me there are two problems. First no warranty left and secondly replacement parts are not available here in Pakistan, so if there is any online store from I can manage the parts, do let me know Lucas.

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