screen black - Moto X Q&A

Hi All,
I was running CM12.1 on Moto X (XT1053) without problems. But last night, it's screen was suddenly black. I pressed and hold Power and I can see "Reboot, Recovery, Shutdown" menu. I tried to reboot to recovery, it is OK and I can see all functions in recovery and screen is OK. I flashed again, wipe cache and dalvik and reboot. it is still normal. After reboot, screen turns black again but I still can hear my alarm clock sound and only screen is black.
Is there way to solve that issue?

This is a very serious driver related issue and is present even on stock firmwares and not just on the Gen 1 but also Gen 2. Check out these threads on the official Motorola forums.
https://forums.motorola.com/posts/f371030235
https://forums.motorola.com/posts/c3be8d6f29
https://forums.motorola.com/posts/7fef869eed

Anachronizer said:
This is a very serious driver related issue and is present even on stock firmwares and not just on the Gen 1 but also Gen 2. Check out these threads on the official Motorola forums.
https://forums.motorola.com/posts/f371030235
https://forums.motorola.com/posts/c3be8d6f29
https://forums.motorola.com/posts/7fef869eed
Click to expand...
Click to collapse
Thank you for your info. My phone is OK now. I just tried to wipe cache/dalvik and ROM. I did it about 4 times and it is suddenly OK

Related

[Q] Boot problem - CyanogenMod 10 - Build 2012-11-11

Hi All!
I flashed the last build available from http://forum.xda-developers.com/showthread.php?t=1777398 on my P7300.
Every thing was OK (well, after the flash I had to fix permissions, since it didn't boot) until I had to switch the tab off. After switching on again, it didn't boot, black screen after the Samsung splash, back light was on.
So, I wiped/factory reset, and installed every thing again and it worked, until I switched off the tab again ... I can reset long pressing the power button and getting into recovery.
I already did the procedure three times, since I didn't find a way to properly boot when this happens.
Could anyone give a clue about what can be happening?
Many thanks!
try to reboot tablet multiple times. work for me
yoyurik said:
try to reboot tablet multiple times. work for me
Click to expand...
Click to collapse
Thanks! I will try it if it happens again. I am also considering to try the AOSP.
Mine always starts on the second boot. After the black screen after the Samsung splash, I just long press to reboot, and it always
works the second time.
Same here...

No input possible at CM11

I installed CM11 last monday from this thread: http://forum.xda-developers.com/showthread.php?t=2658534
Since then I got the issue, that after the phone is in standby for a while, I can't unlock the lockscreen. There is no input possible, just reacts like I'm not touching the screen. If I press the power button again it locks again (screen off), but then it's not possible to even see the lockscreen again, powerbutton not working anymore. The only way to use the phone again is to hold the powerbutton for 10 seconds and reboot then.
I tried to wipe all and flash again, but no change. I tried "cm-11-20140503-UNOFFICIAL-jactiveltexx.zip" from spegelius first, and then "cm-11-20140508-UNOFFICIAL-jactiveltexx.zip" from allram. Wiped everything before flashing, but no luck, still getting that bug.
Sadly I can't post directly into that topic, because I'm new here
:DDDDDDDD said:
I installed CM11 last monday from this thread: http://forum.xda-developers.com/showthread.php?t=2658534
Since then I got the issue, that after the phone is in standby for a while, I can't unlock the lockscreen. There is no input possible, just reacts like I'm not touching the screen. If I press the power button again it locks again (screen off), but then it's not possible to even see the lockscreen again, powerbutton not working anymore. The only way to use the phone again is to hold the powerbutton for 10 seconds and reboot then.
I tried to wipe all and flash again, but no change. I tried "cm-11-20140503-UNOFFICIAL-jactiveltexx.zip" from spegelius first, and then "cm-11-20140508-UNOFFICIAL-jactiveltexx.zip" from allram. Wiped everything before flashing, but no luck, still getting that bug.
Sadly I can't post directly into that topic, because I'm new here
Click to expand...
Click to collapse
I suppose you have Gt-I9295 not US version of the phone?
When you flashed the zip. did u do a factory reset? and format /system /cache?
allram said:
I suppose you have Gt-I9295 not US version of the phone?
When you flashed the zip. did u do a factory reset? and format /system /cache?
Click to expand...
Click to collapse
Yes I got the european version. Before I flashed CM11 I did a "factory reset", wiped cache and dalvik cache. I did that before flashing another rom again. I will try to flash the newest (13th may) version from your gdrive later.
:DDDDDDDD said:
I installed CM11 last monday from this thread: http://forum.xda-developers.com/showthread.php?t=2658534
Since then I got the issue, that after the phone is in standby for a while, I can't unlock the lockscreen. There is no input possible, just reacts like I'm not touching the screen. If I press the power button again it locks again (screen off), but then it's not possible to even see the lockscreen again, powerbutton not working anymore. The only way to use the phone again is to hold the powerbutton for 10 seconds and reboot then.
I tried to wipe all and flash again, but no change. I tried "cm-11-20140503-UNOFFICIAL-jactiveltexx.zip" from spegelius first, and then "cm-11-20140508-UNOFFICIAL-jactiveltexx.zip" from allram. Wiped everything before flashing, but no luck, still getting that bug.
Sadly I can't post directly into that topic, because I'm new here
Click to expand...
Click to collapse
You should also use CWM 6.0.4.7...?

[SOLVED] Unrooted VZW Moto X Will Not Boot Past Splash Screen

I cannot get my phone to boot. It started when I was installing updates from the Play Store. It suddenly rebooted in the middle and it hasn't made it past the boot animation since.
When I try to turn it on, it will go through the boot animation and then end with the Verizon logo. The screen turns off afterwards. If I leave it alone, it eventually reboots itself again.
I've had this happen a couple times in the past but it always recovered after a couple of reboots.
This is an unrooted phone. The only sideloaded app installed is SwiftKey Beta. It has that latest 4.4.2 update. The battery was ~50% when it rebooted the first time. It's set to use ART runtime. I've tried clearing the cache from the bootloader AND from fastboot. Neither helped. I really don't want to restore to factory defaults if I don't have to. Advice?
SOLVED: My solution in 3rd post.
TL;DR: Reflashed stock system partition. Turned on and plugged in overnight. Hard reboot via holding down power button for 7-10 seconds. YMMV
You mention Unrooted, does that mean you've never used SlapMyMoto/RockMyMoto/etc or MotoWpNoMo?
If so, and you don't mind re-writing your /system partition (putting it back to stock), you can try option 2 or 3 on -> http://mark.cdmaforums.com/MotoX-ReturnToStock.html . Option 2 will definitely not touch your data/apps. Option 3, if you follow EXACTLY will also not touch your data/apps.
KidJoe said:
You mention Unrooted, does that mean you've never used SlapMyMoto/RockMyMoto/etc or MotoWpNoMo?
If so, and you don't mind re-writing your /system partition (putting it back to stock), you can try option 2 or 3 on -> http://mark.cdmaforums.com/MotoX-ReturnToStock.html . Option 2 will definitely not touch your data/apps. Option 3, if you follow EXACTLY will also not touch your data/apps.
Click to expand...
Click to collapse
Thanks for the reply, Mark.
I actually tried flashing the stock system partition last night shortly after I posted here but it didn't work.
However, I left it plugged in and turned it on once before I went to bed. In the morning, it was still stuck after the boot animation so I held down the power button for about 10 seconds to hard reboot it. I went to brush my teeth and get ready for work and when I came back, the phone had booted up all the way! Reflashing the stock system partition may have helped but I can't be sure.
I've seen this happen before but I think it was after I switched to ART and my sister's Dalvik Moto X doesn't do it. I'll be switching back to Dalvik after this scare.
thebrianiac;52700161I've seen this happen before but I think it was after I switched to ART and my sister's Dalvik Moto X doesn't do it. I'll be switching back to Dalvik after this scare. ;)[/QUOTE said:
Art is still "experimental" and not all apps work with Art.. so.. Its best to stick with Dalvik for now.
Click to expand...
Click to collapse

cm12 wont enter recovery

hey guys... this morining suddently my z1 turned off... and now it wont boot. The cm face shows up but after 2min it freezes. I tried to enter recovery but it wont happen. The LED turns purple.. i press the vol up button but nothin happen.. the phones starts booting normaly :/
i flashed twrp via fastboot but this was not a solution..
i'm on cm12-2015-01-30... any ideas?
same situation here bro
hmm.. maybe its possible to install cm only via fastboot? special files need?
Read this:
http://forum.xda-developers.com/showthread.php?t=3000822
http://forum.xda-developers.com/showthread.php?t=3002887
Sent with C6903 using Tapatalk 2
thanks.. but this wont wort for me. The volume up button doesnt bring me into recovery
same here! Cm12 update 31.01. installed, reboot at bootanimation stuck and canĀ“t enter recovery ... will go fastboot
had the same problem....it was a hit and miss for me.....after a lot of tries recovery started rendomly at one.....but i was dumb enough to flash 30/01 nightly again ...then today morning after the hit and miss session when the recovery started....i took my sd card....replaced 30/01 nightly with 28/01 nightly....popped the card back and flashed it....voila...its working now.......hope you find a fix too..
dont know why... yesterday i flashed twrp via fastboot and it didnt work.. today i tried again and it worked! In recovery i wiped dalvik and cache, hit reboot and the system started! yay !
maybe the solution was twrp... philz touch didnt worked.. hope it will work for you guys
When you on Cm12 there is no TWRP it's the new Cyanogenmod Recovery. You can enter it by pressing the volume down and up button after the Sony logo pops up.
Got the same problem, have been trying many different recoveries, no success. Does anyone have a definite fix?
Also the same for me. Cyanogen logo freeze (or sometimes restart phone) and this for the nightly buids of 201500130, 20150131 and lastest 20150202.
I had to do a fresh wipe with an AOSP rom to install again CM12. The first boot was ok after fresh install but on reboot, the problem was getting back.
I'm going to revert to the 20150128 nightly and look out the next changelog to see if a fix will be available.
Okay. Look at the Cyanogenmod page. In the faq they say. "when the light is purple press volume up button" it works every time http://wiki.cyanogenmod.org/w/Honami_Info
Z1 wont boot proplerly - cant get into recovery
-Happy Feet- said:
Okay. Look at the Cyanogenmod page. In the faq they say. "when the light is purple press volume up button" it works every time
Click to expand...
Click to collapse
I've been trying that for days, and it very rearely works (mayvbe 2 or 3 rimes in as many days). My phone is in a real bad way - about 99.99% of the time its just stuck on the CM boot logo. Very occasionally I can get into recovery, but in order to get into my OS, I actually have to reflash CM. Simple boot from recovery never works.
I've tried installing fotaZ1_2.8.4.img (as suggested by a user on another thread) from fastboot, but can only get into that very rarely too.
I've also tried flashing the boot.img from the last few CM nightlies, but once again no joy.
This is getting real bad, as I've spent days reading threads on here and reflashing / resetting the phone! In fact my fingers are aching from stabbing at those damn power and volume buttons!
If anyone could please help or suggest a solution, I'd be eternally grateful. CM 12 is freaking great...when . if it works... ;-p
cheers
[edit]
Managed to get into TWRP, so decided to just wipe the phone completely, including int SD card. Thankfully TWRP has a file manager, so I could copy my stuff to my ext SD beforehand. Reflashed cm12-20150202 and it seems to be ok now. Done 3 or 4 test shutdowns, as well as reboots and its been booting ok so far. Getting into recovery still seems to be a bit touch and go though, but I can live with that for the time being I guess.
Any news here? I can't get into recovery mode, and my phone is now effectively "bricked".
-Happy Feet- said:
When you on Cm12 there is no TWRP it's the new Cyanogenmod Recovery. You can enter it by pressing the volume down and up button after the Sony logo pops up.
Click to expand...
Click to collapse
I upgraded from CM11 to a CM12 nightly (the one with the broken boot animation that hangs). Before upgrading I had TWRP, and could boot into recovery by holding volume down while turning on the phone. This is not working any more. Have tried a lot of different combinations, but nothing seems to work.
Please, if anyone can help, give me a tip.
Btw: my led never lights up, only after a few seconds, the Sony logo shows, then the broken boot animations starts.
What worked for me was to only press volume-up after the Sony logo had appeared and the LED shows purple briefly. I then cleared cache and dalvik and was able to boot.
I already had fotaZ1_2.8.4.img installed, and had rebooted one of the affected CM12 nightlies.
idle1 said:
Any news here? I can't get into recovery mode, and my phone is now effectively "bricked".
I upgraded from CM11 to a CM12 nightly (the one with the broken boot animation that hangs). Before upgrading I had TWRP, and could boot into recovery by holding volume down while turning on the phone. This is not working any more. Have tried a lot of different combinations, but nothing seems to work.
Please, if anyone can help, give me a tip.
Btw: my led never lights up, only after a few seconds, the Sony logo shows, then the broken boot animations starts.
Click to expand...
Click to collapse
you can enter recovery when you boot the Phone, plugin USB Cable and when the LED shows purple then hold the volume up button, that worked for me.
btw. Bootloop: flash the rom.zip again then it boots. after that install from playstore this Bootanimation: https://play.google.com/store/apps/details?id=de.appublic.cyanogenboot and install this animation. After that boot work fine and you can flash new updates without issue
Thank you very much, both of you. I could not get any of your tips to work, though this morning the strangest thing happened. When i got up, I suddenly heard the alarm ringing from my Z1. It was booted and seemed ok. I have no idea how it booted...
Anyway, now it's working again with todays nightly. Thanks again.
btw: I can now enter the new recovery (twrp is replaced by a CM one) by tapping vol-up while the Sony logo is showing. Rebooting directly into recovery from the OS does not work.

X2 Black screen

Hello,
I did a reboot and now I can't use my phone anymore. I see the Boot animation but after the Boot up, the screen just turns black. I receive notifications and active display is working, also I can start my camera with the twist but I can't take picture because the touchscreen does not respond. On active display or the power off pop up, the touchscreen is working. So I did a cache partition wipe but this hasn't fixed my problem. The strange thing is that after a couple of frustrated reboots, the Boot animation changed to the old animation with the spinning world. I want to reset the phone via recovery but first I need to backup my data. I have very important Data on my phone like whatsapp log or Photos and videos.. I can't connect my phone to the computer because I have a pin... How I can Backup my data and what caused the black screen?
If your bootloader is unlocked you can flash TWRP. TWRP has the ability to decrypt userdata if you have the password. I don't know if it can decrypt the moto x or not, because TWRP only officially support ASOP type encryption, if motorola uses a different technique for encryption it will say the password is wrong. If it works you can browse and backup files from TWRP recovery.
If it says the password is wrong or you don't have the bootloader unlocked, then you are SOL and have lost everything.
In either case doing a factory reset will hopefully fix your issue.
Sent from my XT1095
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
rupro327 said:
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
Click to expand...
Click to collapse
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
same issue today
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
AGISCI said:
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
Click to expand...
Click to collapse
I've waited about 30 minutes, in this time my phone just bootet into the recovery by his self. I've contacted Motorola and I'll send my device to repair.
It's a xt1092 with 5.1 RETDE.
I personally think that this issue is caused by the Boot animation update.
swankylaxplayer said:
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
Click to expand...
Click to collapse
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
JulesJam said:
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
Click to expand...
Click to collapse
Thank you! I don't know how I missed that! Back in business now.
nrsmsn said:
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
Click to expand...
Click to collapse
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
kunal_07 said:
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
Click to expand...
Click to collapse
Have you tried reflashing the system image from the bootloader?
is that possible without adb? If so, can you tell me how?
kunal_07 said:
is that possible without adb? If so, can you tell me how?
Click to expand...
Click to collapse
You still do everything through terminal. You have to cd to your folder that has adb and fastboot enclosed, usually platform-tools. Instead of starting each command with "adb", you'll start with "fastboot" and you'll be flashing these while your phone is at the fastboot screen.
The full image files are in the forums, and all the commands you'll need, in order, are posted in this thread earlier
I have found that some time the fastboot from Moto wouldn't recognize the phone. I, then, use the mfastboot-v2 found somewhere around this forum works great.
Me too faced this problem few days back. Only option left to do was factory reset.
Read below just to go through of what i faced:
( I had gone through bunch of articles for restoring my data but i had a pin lock because of which while connecting to pc it couldnt detect phone.
Other things i tried includes flashing lockscreen bypass zip via stock recovery. There i faced signature verification failed error because i had done it through stock recovery where it doent let u toggle signature verification on/off as in CWM. )
And for those who wants their data back , i found many articles of data recovery after factory reset. But it needed your device to be rooted. All you have to do is after factory reset dont make use of phone and after rooting you can recover your phone by software as EASEUS android recovey, Dr fone android recovery. Thats all .
I am too facing this issue as of last night,, I have the verizon version (complete stock, no root, locked bootloader) and I am not sure how to go about fixing this without losing all my data.. I tried wiping cache but it did nothing.. Can anyone provide some kind of troubleshoot guide please? It would be much appreciated.
A friend of mine is also having the same issue.
I tried the 5.0 image and it won't flash.
I'm locked and without root. Is it even possible to flash even the factory images? (And yes, I've tried to go to the Customer Portal for the Moto X and that isn't giving me anything)
Edit: Finally got it to flash the stock image. Didn't help. Factory reset fixed things.
Note: I had this problem and was able to fix it through a factory reset, but I had to do it through minimal adb and fastboot. The bootloader factory reset option didn't work.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

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