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Do not buy the seidio innocase II

After reading such great reviews of this case I ordered it. I've been using it about a month and it's great. The rubber feel is nice, the case is durable and protects the phone well, very thin so it doesn't make your phone too bulky.
BUT
The damn rubber coating is flaking off all over this damn thing!!
I take pretty good care of my phones, there is no reason for this. It lives in my front shirt pocket by itself or placed on a flat surface.
Slowly the rubber coating is deteriorating and I'm left with a cheap plasticy case. I contacted seidio about this and received a "copy-and-paste" computer response to send in proof of purchase, pictures etc. It honestly isn't worth my time and am really upset on the garbage quality of the case. I'm going to pickup the silicone verizon case next...

I recently bought this case too, but I haven't experienced any of the problems you're describing yet. I don't notice any peeling on mine whatsoever, but then again I've only had the case for a few weeks. Has anyone else encountered this problem?

Haven't had that happen to me. Had mine for about a month now.

I probably got a bad batch then, but if you notice it happening update your posts in here.

Had two of these (black and purple) for my wife and me, not had this issue on either and bought them in early July.

I have the same case, I've seen a few spots where it's flaking off or rubbed through. I will have no qualms about making them send me a new one when it starts to really look bad. I know some people that have already gotten 3 or 4 replacements. They are a good company, let them fix it for you - even if they have to fix it over and over again.
Rather than coming in here and claiming the case should not be bought by anyone, stop the drama and send them what they want so you can get a brand new one. Why would you spend that kind of money and then blow it off because you're too lazy to send them a few things??

seanmcd72 said:
I have the same case, I've seen a few spots where it's flaking off or rubbed through. I will have no qualms about making them send me a new one when it starts to really look bad. I know some people that have already gotten 3 or 4 replacements. They are a good company, let them fix it for you - even if they have to fix it over and over again.
Rather than coming in here and claiming the case should not be bought by anyone, stop the drama and send them what they want so you can get a brand new one. Why would you spend that kind of money and then blow it off because you're too lazy to send them a few things??
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It's good to know that they will cover it if this ever happens to my case, thanks for the info.

does this case push up the screen protector? i recently purchased a case from ebay and thats the problem im having. im having a hard time finding a case that will protect my phone without pushing up the sides of the screen protector

Same is happening on mine and I've had it for about 2 months. In the bottom left corner, the soft rubber is coming off significantly. My first Innocase was too loose so this is my second one. After they cancelled the car dock I don't see myself using it for much longer.

cheddie said:
does this case push up the screen protector? i recently purchased a case from ebay and thats the problem im having. im having a hard time finding a case that will protect my phone without pushing up the sides of the screen protector
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Unforturnatley it does push up on my ghost armor screen protector. The screen protector itself is slighty a little to small . But it is just enough for the case to catch the edge of it and push on it. If the screen protector was an exact fit it might not do it. But all of the protectors that I have tried are never an exact fit.

I don't have this case, but was seriously considering buying it. On amazon there's a review of a guy who said it scratched his phone all up (inside the case). According to him it's happening to everyone - "just check the forums" he says. When I saw the title of the thread I expected it to be about that, but it's something totally different. Soooo... what's a good case for this thing?

It's true.
I have this case and all around the front housing (the black edge) are scratches.
Mainly they are at the top part of the case and I don't even understand what caused them.
Though I still use the case.

i am experiencing this flaking too. it's looking like ass.

No issues with mine. Had it for 6 weeks or so. If it starts flaking, I'll buy a new case. Not like it cost me 50 bucks or something.

seanmcd72 said:
I have the same case, I've seen a few spots where it's flaking off or rubbed through. I will have no qualms about making them send me a new one when it starts to really look bad. I know some people that have already gotten 3 or 4 replacements. They are a good company, let them fix it for you - even if they have to fix it over and over again.
Rather than coming in here and claiming the case should not be bought by anyone, stop the drama and send them what they want so you can get a brand new one. Why would you spend that kind of money and then blow it off because you're too lazy to send them a few things??
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Not trying to get you all fired up or anything, but a good company doesn't only mean they have good replacement warranties. In my mind at least it means they make a good product too. I would definitely not be happy with any company if i had to replace their product every few months and get another one. Building a brand name starts with a good product and good customer service together.
I'm not a big fan of cases and sleeves because in most cases you can "see" and "feel" the phone; i have the zagg shield on mine and i have been absolutely happy with it.

I don't think I've had any of mine long enough to have the rubber flake off. Mine have all fit like ass, especially at the top left corner. I'm on my third case since June. The bezel of my phone is all scratched up due to the poor fit allowing the case to rub dirt/dust/debris into the phone. Seidio has been very prompt in replacing the cases... The first 2 times. Now they've apparently realized they're losing their asses on shipping (the same poor quality) replacement product and are expecting me to advance ship the case at my expense before they'll replace it. They're also refusing to replace it with a different Seidio product that, I've heard, doesn't have the same issues.
In short, I agree with the OP. Don't buy the case.

unreal2k said:
i have the zagg shield on mine and i have been absolutely happy with it.
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Do you have the Zagg screen only or the "full body?"

mikedmeyer said:
Do you have the Zagg screen only or the "full body?"
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Full body. Be aware though that the curved edges and sides are not covered. So in other words if you drop your phone a lot this might not be the solution for you. It's also really easy to install the zagg shield on your own but if you prefer them to do it then its $10 extra. Cheers!

This is not to attempt to discredit the OP; I've had my case for 2+ months and it still looks great and functions well. There is some contact rubbing on the corners but then again i take the damn thing in and out of the holster 100 times a day and have dropped it a few times as well on brick.

Hey guys,
This is something I see alot of with iPhone cases at the Apple Store. The most popular cases, similar to how Droid seems to favor Siedio, is the Incase Slider Cases. These are generally plastic cases, with a matte-finish paint on them (my friend has the Innocase, and it's the same material). That paint is known to, over time, deteriorate.
For every customer that comes in with it flaking away after 2 weeks, I have one that comes in a whole year later with just a tiny flake. It depends on the batch, sometimes, and from what i've been able to see exposure to heat, sweat, and sun. The more it's exposed to those elements, the more it flakes away, I believe.
Also, if you're having problems with a case pushing up your film screen, you might not have it properly aligned. With the same aforementioned slider cases and the anti-glare film screens, if you're screen is even slightly off center to the right by a smidgeon, the case is super tight and pushes it up/causes those nasty bubbles.
So, you might want to try re-appling it and making sure it's perfect center.
Hope this is some helpful information.

[Q] Cracked screen

I have the flexible glass screen protector from verizon on my 64g ballistic nylon with no case. Today while getting out of my car (a lowered vw golf) my phone fell off my lap on the the ground probably like only 2 feet from lap to the driveway. Screen completely shattered..... i thought gorilla glass 3 was supposed to be strong? Anyone else crack their screen yet? I know i get one free replacement but still i don't feel like the screen should have cracked this easily.

It's all about the angle in my experience. I've dropped phones and thought they were broke for sure only to see no damage and another time no biggie and I had a broken screen. Usually hits a corner just right. Sorry for your loss. On the a new one..

Its glass. Drop it at the right angle and it breaks.

Am i the only one who has cracked mine though? Has any one else dropped theirs yet? Crack or no crack upon dropping? just curious

slimzimm said:
Am i the only one who has cracked mine though? Has any one else dropped theirs yet? Crack or no crack upon dropping? just curious
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I slapped it out of my hand with my other hand today. I was at school on a carpeted floor. No damage at all. Sounded like a brick hitting the ground.

Gorilla glass is not shatter proof. It's scratch proof

slimzimm said:
Am i the only one who has cracked mine though? Has any one else dropped theirs yet? Crack or no crack upon dropping? just curious
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My floors have ceramic tile flooring and I've dropped my old phone and my Turbo a few times on them. Face down too. No damage at all occured yet except maybe a scratch in the sides or backing. Screen is perfect though. Dunno what to tell you, sucks that it happened though.

Its a matter of luck. And as far as I can tell we are all pretty lucky to have a free replacement.
Sent from my XT1254

You aren't alone. I broke mine drunkenly Friday night, the night after release. Took it into the store Saturday night and got a replacement in the mail on Tuesday. The one time replacement is nice, but had to use it in less than 48 hours. They said I was the first one and they hadn't actually been trained on it yet. So they learned that night lol

It's a huge slab of ultra thin glass, drop it and it will break. It is scratch resistant (gorilla glass) but not shatter-proof, and screen protectors do basically nothing to protect from drops. A fall onto concrete is more likely to break it as well due to variations and protrusions on the surface. If you place our phone face down on a perfectly flat surface you'll notice that the top edge of the phone curves ever so slightly up from the screen, this helps protect it from drops on a flat surface because the force is distributed to those corners instead of directly to the glass. Concrete will usually have sharp protrusions or pebbles or rocks that cause the force to be localized in spots in direct contact with the glass, causing the cracks.
At least you get a free one-time screen replacement (one of the things I like about our phone and is awesome of Moto to do it)

Yup. 3 days in and it fell off the couch and into the hardwood floor. Cracked. Slightly irritated because my Maxx made this same fall a million times. I did not have a case on the turbo. Replacement phone is on the way along with lifeproof case

My screen was scratched within the first few weeks. As thin as a strand of hair, yet extremely infuriating nonetheless. So much for Gorilla Glass.
Sent from my XT1254 using XDA Free mobile app

I guess I am the only who doesn't drop their phone regularly.... I haven't ever scratched or broken a screen and I have had smartphones since the original Droid and I never use a case or screen protector.

papstar said:
My screen was scratched within the first few weeks. As thin as a strand of hair, yet extremely infuriating nonetheless. So much for Gorilla Glass.
Sent from my XT1254 using XDA Free mobile app
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I'm sure you know this but there are many common things harder then gorilla glass. Sand is by far the worse corporate in everyday use.

slimzimm said:
Am i the only one who has cracked mine though? Has any one else dropped theirs yet? Crack or no crack upon dropping? just curious
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You beat me - I had mine a week. Dropped on a hard floor at work on Friday less than 1 week after I got it. After a few expletives, I phoned Verizon - had to tell them about the one time replacement, but she happily checked into it and I had my new phone on Monday (they say we get a like new refurb - I wonder if I got yours!

I dropped mine from a few feet. The next day it started power cycling over and over, probably 2 hours into this the phone was so hot I couldn't touch it. After that the screen quit working, still seems to function though, 16 days into having this phone so I just missed the hassle free trade in from verizon. Looks like I get to play the waiting game on Motorola, and oh yeah that department is only open Mon-Thurs.

It's all about the angle of the drop. Mythbusters tested it; see: Prince Ruperts Drop. You can drop the glass and it's completely fine, but when you introduce a large force over a small area(say dropping the phone on the corner or in this case cutting the tail end), it shatters. Otterbox commuter cases have saved my previous phone time and time again(At least 10-15 drops) because it absorbs the impact so much less force is transferred to the glass.
http://www.cnet.com/news/mythbusters-vs-gorilla-glass-see-adam-and-jamie-have-a-smashing-time/

slimzimm said:
I have the flexible glass screen protector from verizon on my 64g ballistic nylon with no case. Today while getting out of my car (a lowered vw golf) my phone fell off my lap on the the ground probably like only 2 feet from lap to the driveway. Screen completely shattered..... i thought gorilla glass 3 was supposed to be strong? Anyone else crack their screen yet? I know i get one free replacement but still i don't feel like the screen should have cracked this easily.
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the glass screen protector and the actual screen broke?

ergeek-42 said:
(they say we get a like new refurb - I wonder if I got yours!
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I had to return my first one on the first day. Not because of broken glass but the frame around the grass had a spur on it that cut my hand every time I tried to use the volume keys. I went directly to a store to get it replaced. They tried to tell me I had to do it over the phone and have a refurbished unit sent to me. I argued with them and said, I have only had the phone for one day and I paid full price for the phone. There is no way you are going to give me someones phone that they returned. I paid for a new phone and that's what I am going to get and for the price I paid, it better be without any scratches out of the box.
But the phone just coming out, they shouldn't have a lot of refurbished phones, so odds are I would have gotten a new unit. I just didn't want to wait for it to ship to me.
I shattered my first Droid. Was racing my 12 year old grandson and it flew out of my pocket and hit the road. Still have it with a cracked screen. It's my trophy for winning the race when he said I was too old and slow.

To be fair, the newer tempered glass screen protectors protect EXTREMELY well from drops. I work for Best Buy in a large city. I sell anywhere from 15-30 phones a day (and see hundreds of them) and have only actually seen one phone shattered through a Zagg Glass (out of at least a thousand examples) and the one that broke was dropped from a 2nd store balcony.

Reports of delicate screen. What's your dropping experience with Moto X 2?

I've been very interested in a Nexus 5 32GB or Moto X 2nd Gen 32GB.
My first choice is the Nexus 5 32GB but it seems quite difficult to locate a US GSM version in new condition and within a reasonable price range.
While reviewing the Moto X 2 there is an alarming of reviews stating that the screen crackers very easily.
I would like to know what others have experienced while dropping their phone.
Did your screen crack? Did you have a case or screen protector?

Just get a thin case or halo and you'll be fine. The glass goes to the edge of the device so you so need a cushion there. I have the Naked Tough Case and my X has taken some falls with no issues. I also don't have a screen protector on and have zero scratches after a couple of months of use.
Sent from my Moto X 2014 Pure Edition using Tapatalk

xKroniK13x said:
Just get a thin case or halo and you'll be fine. The glass goes to the edge of the device so you so need a cushion there. I have the Naked Tough Case and my X has taken some falls with no issues. I also don't have a screen protector on and have zero scratches after a couple of months of use.
Sent from my Moto X 2014 Pure Edition using Tapatalk
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There is already a case and screen protector in my shopping cart. A large amount of reviews stated that the screen was really fragile but close to none mentioned if they had a case on the device or not. To me: not having a case is you get what you get.
But none the less without having accurate information negative reviews can be concerning for such an expensive buy. Thank you for your input; hope to hear from others too.

I don't use a case. The other day I dropped mine out of my shirt pocket about 3-4 feet onto a tile floor. I didn't even get a scratch.
Sent from my XT1095 using Tapatalk

I dropped mine two times (no bumber or anything), both times it fell out of my jeans pocket. It got some scratches on the edges but absolutely nothing on the screen. I bought a bumper from Case Mate about a month ago (it was really cheap on Motorola brazilian webstore) just as a fail safe, because I'm usually very careful with the phone, the problem is when I have a few beers

My phone had a MAJOR fall AND bounce and my phone didn't have a scratch on it. No case, no screen protector.

imaginaryenemy said:
My phone had a MAJOR fall AND bounce and my phone didn't have a scratch on it. No case, no screen protector.
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Great, thanks all for your feedback. I just wanted some opinions outside of the reviews.

If you drop it, it will break at some point. However, the screen is built better than others. You just need a very thin screen protector for the sides and it won't break. Mine fell on solid concrete face down, no scratches.

had my phone for about a month, had a case on the entire time, dropped it numerious times no proble. Decide to take the case off just because I missed the look of the phone, 2 hours later I dopped it facedown on concrete from about 3 feet, I was on a park bench, completely shttered the screen. I bought moto care so everything was fine.

I've dropped mine on a concrete floor from about 1.5m high, no case, screen shattered - phone is now officially worthless.
It was just too beautiful a device to be hidden away in a case!
Now it'll be hidden away in some drawer until screens for it become cheap, because I'm not going to pay 200 bucks for the repair, for a phone that would be worth 200 bucks if it weren't damaged. So yeah, after all, the experience with my Moto X was quite a fail. Nice phone and all, but the way how the display is glued to the front glass is just a major construction flaw, because it makes it impossible to easily repair the glass (although there are spare parts being offered for about 10-15 bucks out there).

Mixed for us. First off, we bought insurance on both of our phones.
My wife dropped hers twice and it shattered.
I have dropped mine countless times. Some of those times I picked it up and I was shocked that it wasn't broken. It really depends if it lands on the corners of the glass side.

Any smartphone I have ever had that i dropped without a case, the screen has shattered. That's why I have a case.

Ishieldz tempered glass sp broken in days....

Is this to be expected or is this just a crap screen protector? I paid $40 for this thing because I forgot to order one with my phone, it was the only Nexus 5X protector I could find in a 50 mile radius. I put it on properly (bathroom after shower, hinge method), I'm using a case as well. I dropped it about a foot onto the floor today and the corner is smashed, glass shards falling out. Guess what the "lifetime warranty" doesn't cover?
This is the first glass protector I've had so I don't know if this is common for not. Of course they say it's designed to break as it takes the impact force away from the screen. So they're engineered to fail basically? I wouldnt mind as much if it had lasted longer than 6 days, I definitely didn't get my money's worth! I've never broken a screen with the plastic ones I've been using for years so I'm probably not going to use glass again, unless someone can show me a good one

I know a lot of people like the glass screen protectors, but I've had bad luck with them. I had good quality protectors on a DSLR and a phone, and they both "just broke" within a month. The folks who like these things all say, "See, it saved your device's screen!" Well, I don't buy it. Like the OP, I've never had a lick of trouble with screen damage while using a plastic screen protector.
I think it's all just ingenious marketing. They break, and the owner then declares it a good thing (saved my device!) and buys another.
JM2¢

You got ripped off if you paid $40 for a screen protector.
Sent from my Nexus 5X using Tapatalk

I broke my Spigen tempered glass screen protector a couple of days ago too. It wasn't related to any impact that I could tell, I just picked up my phone one day and there was a small chip/crack near the center of the screen.
I replaced it with another of the same type, but if it breaks again I'm going back to PET.

PiousInquisitor said:
You got ripped off if you paid $40 for a screen protector.
Sent from my Nexus 5X using Tapatalk
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Ikr, it was either buy one for way too much or not use the phone because I refuse to touch the bare screen with my dirty filthy hands lmao ? I just ordered the spigen crystal plastic 3 pack for 12 on amazon.

Pleson glass screen protector with Cruzerlite case user here. I've dropped my phone with that setup probably a handful of times and have had no problems. Had a different brand glass screen protector and same case for my GS5 for the 1.5 year I had it and no problems with that as well. I've never spent more than $10-$15 on the screen protectors.
Sent from my Nexus 5X using Tapatalk

I use a glass screen protector on my 5x, my girlfriend uses one for her iPhone. I've never cracked any of my phones' screens, nor have I cracked my glass screen protector (this is my first device with one). My girlfriend has broken her current iPhone's screen twice. So I made her get a glass screen protector to see if that'd help. Went a month before hers cracked from dropping it. But saved getting the screen replaced! I think they're worth it...
Sent from my Nexus 5X using XDA Free mobile app

Using the techmatte screen protector with ringke fusion case, dropped face first many times. No cracks or anything
Sent from my Nexus 5X using Tapatalk

If you pay more than $5 for tempered glass, you're gonna have a bad time. They are all literally the exact same thing.
That being said... It alllllll depends on how it hits. OP, sounds like you just had it in a sweet spot.
Worst case anyways, screen assemblies are going for $60 if you know where to source the part. LG phones are super quick and easy to fix.

$40 is too expensive for me,many brands are avaliable and you really don't need pay so much!As far as i know,lifetime warranty dosen't cover"abnomal use",if your protector have halo effects or bubbles during installation etc,sellers will arrange a new one for you without hesitate.

I know op is a bit old by now and it's already been said, but $40 for a tempered glass screen protector was a huge ripoff.
On amazon they are 6-10 max. I've got a few different brands and they are all the same - meaning they are probably just bought by different companies for their own rebranding.

dpwhitty11 said:
If you pay more than $5 for tempered glass, you're gonna have a bad time. They are all literally the exact same thing.
That being said... It alllllll depends on how it hits. OP, sounds like you just had it in a sweet spot.
Worst case anyways, screen assemblies are going for $60 if you know where to source the part. LG phones are super quick and easy to fix.
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The biggest difference is some of the cheaper ones lack oleophobic coatings, or have weak ones which wear out very quickly. Also more expensive ones tend to have edges rounded off which is nice for people who don't use a case.

I bought one of their screens for my LGV30+ as its the only one I could find retail that seemed ok. It's terrible, the silicone seal failed after 2 months, screen cracked after 3. They won't honor the lifetime warranty unless I send them 9.99$ on top of the 40$ original price. Hilarious company.

ZAGG Glass Curved now available but........

Called Zagg yesterday to ask about the curved tempered glass and the girl said it's been shipping for the past week. You have to call and order as it's still not available on their website. Now here's the kicker, It has a black painted border around the edges. :silly:
I asked if it sticks to the actual display area and she said yes, but did not sound too sure. It was $44.99 but she said she would give me 10% off and another $10.00 off discount. After hearing about the black "Painted Border" I did not order and will wait to see what others find out.
If anyone has ordered and received one please post some pictures and a review. Thank You.

Some have already had it and sent it back. See the TGSP thread. It's the same Chinese crap.
Sent from my SM-G935F using XDA-Developers mobile app

Yea, just saw that. Glad I did not order one.

Honestly I've given up hope of ever finding a decent TGSP for this phone. You need 100% adhesion to the screen for it to not look and feel like absolute balls every time, and so far all the TGSP are exactly the same garbage you can get for 20$ on eBay.

I tried a protection but it did not work

Anyone else tried the Zagg curved yet?

Must have lost my mind..........................Just picked one up at Best Buy for the Regular Edge at the everyday low price of $44.99 plus tax.
I'll see how it works out tomorrow. One thing that worries me is all the cutouts on the back are real sharp feeling. Hope they won't scratch the face of the phone.

So the Zagg glass for the edge isn't any good?

I saw these in the local EE shop on Saturday, and whilst I was there someone bought one and attempted to install it. Looked no different than all the others you get online to me (other than being more expensive), and it still didn't appear to sit on the screen properly. I'll stick with the HD Dry myself. If a premium company like Zagg can't get these things working properly, then tempered glass protectors on curved screens are a write off for me. The manufacturers just don't seem capable of getting them right but as long as people buy them they'll continue making them.