Sudden death... repaired... then dead again (after failed nandroid restore) :'( - Xperia Z3 Compact Q&A, Help & Troubleshooting

This looks like yet another sudden death post... or is it?
Some days ago I had my beloved Z3C repaired from a sudden death.
Motherboard replaced, as expected.
Back home, I flashed KitKat, gained root access, installed recovery, then proceeded with the TWRP restore of a backup from last December.
The restore went smoothly until 99%, when suddenly I got the infamous "extractTarFork() process ended with ERROR=255"
Now bear with me.
I only remember a "reboot system" button available on the screen.
I don't recall a "back" button to stay in the recovery, or at least I didn't see it.
So I went on and pressed "reboot"... and my phone never rebooted.
Dead again.
Now my question is *not* "what can I do to wake it up", because I am 99% sure it is really dead again.
Power + Vol UP won't do a thing, no 3 vibrations, nothing; Vol DOWN then plugging usb to trigger flashmode with flashtool does not work, either; besides, the led is faintly blinking red when plugged in for recharge, which to me is a sign of hardware failure.
So I guess my question is rather "did *I* do it?"
I know a recovery sits in a dedicated partition and uses its own kernel, so why in the world if a restore goes wrong shouldn't I be able to reboot and go into recovery again?
I feel pretty stupid now.
I am afraid I will have to pay this second repair.

any news i have same probleme

This does sound very werid, It almost sounds like trying to flash a custom rom on locked bootloader, although usually you can come back from that.
Now there is a reboot button under the sim flap, from memory it is a little yellow square, you could try and press that (Using a pin or something) and it *may* boot your phone back up.
Through all my failed rom flashes and etc, i have never had this happen to me, could be faulty hardware...

WHY should you pay for it if it is under warranty?
Murphy laws exist for reason.
If the motherboard is dead, there is no way for most of the technicians to know what the hell happened.

that's why i never use nandroid restore.

Related

[Q] stuck at "dual core" but now can't even fastboot?!

I bought one of the refurb'd bionic's a couple months ago. I've rooted and masked the wifi tether, but nothing else, no custom ROMs or anything. phone's been working great for the past seveal weeks since those changes were made, several reboots, etc. no problems until last weekend.
I randomly found my phone stuck on the "dual core" screen one morning. it must have rebooted overnight and been that way for several hours as it was quite hot. I did a battery pull and tried to turn it back on, got nothing. plug it in to the charger, nothing, no leds, nothing. several battery pulls later, still nothing. try to enter fastboot/bootloader by pressing power + volume up/done, nothing. plug it into the computer, nothing.
I'm sorta fearing its been hard bricked (though I have no idea why... i wasn't loading ROMs), except, the other day, after leaving the battery out all night, I was able to get it to turn on, it booted up to the home screen, but before it was usable, rebooted and was stuck on "dual core" again. messing with it some more, I eventually got to the bootloader screen. I wish I had siezed that moment, but i didn't. Messed with it some more yesterday, saw the 'dual core' screen again, but couldn't get it into fastboot. its very hit or miss and I can't do it consistantly, but on rare occasion, it does seem to want to come back to life.
any advice on what happened? where to go from here? and if it can get it back into fastboot? I'm hoping i can and rsdlite will recognize it and I'll try loading 902 fxz back on it, but sure could use some advice to save this phone... no insurance and it was a refurb thats been rooted, I don't think verizon will be too much help.
THanks
-Rob
Try this
Little known hidden key (actually button) sequence: press and hold both volume up & down then hold the power button ten seconds (five should work, but ten always gets it). You should boot into fastboot mode, then flash 902 using a USB cable. You do NOT need to delete data! Check the batch file and REM out or remove any line that says it will. Worst case, Motofail after that will give you access to your latest CWM backup, assuming you have one, just restore that once you have root.
What he said and also you may need to charge your battery.
Sent from my DROID BIONIC using Tapatalk 2
It could just be a dying phone, I came across an Atrix basically in the same situation. The radio in it had died, so the only way to boot the phone was to skip booting the radio, but if you hit the phone application it would crash the phone.

Nexus One powers up only one time in ten hours

Hi all,
I got a totally silly problem. I have propably broken Nexus One with strange symptoms. I dont know anything about the flash-history of this device. It was sold as defect.
I received it yesterday. Put the battery in, hold power button, seems to boot up, the colored X appeared. Then nothing happend, it freezed. Then I did everything to boot up again, to get in Bootloader etc. I tried to charge, the LED didnt light up. Tried another (mine) battery, nothing, no charge process, no boot up. It stuck. I put an old Froyo PASSIMG.ZIP (PASSIMG_Passion_Google_WWE_2.18.1700.1_FRG83_release_signed.zip) on sdcard, so it will install on the next/first working fastboot try. But, no chance so far, it didn't boot.
Then I removed the battery, put it on a table. Today in the morning, after about ten hours, I put the battery back in, hold VolDown and pushed the power button. It boots in Bootloader - wtf? - BlackRose is installed. It tried to install the Image put on sdcard before. It got stuck with propably 10% of checking.
After two hours I removed the battery and it didn't boot up again - I will try it in the late evening again.
The device has 8 months of warranty left, and I'll send it to HTC, but before that I want to remove the BlackRose'd Bootloader. So on next fastboot-bootup, hopefully it comes up with it again, I want to flash back the stock HBOOT (d6096cac5e9f.signed-hboot-0.35.0017.zip). Propably this will remove all problems I have, but I don't think so.
Now I want to get sure if you would go the same way or if you have an idea what is causing this freaking behavior.
Thanks so far!

[Q] Could anyone please confirm if it's totally bricked?...

Verizon HTC One
I'll tell you guys the whole story of the phone, in case you find something related to the actual problem in here.
All started when a friend of mine got me interested in ROMs and other modification his phone had.
I learned by myself all I needed to in order to Root, Unlock, and S-Off my phone, also I wrote the SuperCID to it (11111111) and installed the Custom Recovery.
It gave me a little trouble, but it was all good at the end.
Now was the time of the truth. I was about to flash my first Mod ROM, which was Android Revolution HD 71.1 .
Seconds after a successful installation (yay) I go and decide to reboot my phone, only to realize that what I just had installed was a Mod ROM for AT&T (I think, at least not supported to mine) HTC One.
Thanks to this, my phone got stuck in a bootloop, that at first made me panic a little bit, but then I saw that I could still get to the bootloader, and after some days of reading and what not, I got it to work again. Fully working, everything from a stock RUU, all nice and pretty.
"Then, where is the real problem?" you may be asking. Here it goes:
5 minutes after I finally got it fixed, I got all and exited and decided to flash a ROM properly this time.
I put the ROM inside the phone's internal memory.
I reboot phone.
It gets into bootloader.
I go and choose Recovery.
Here's where the "whoops" happen.
Since I had just installed a brand new stocked RUU, the Recovery also returned to stock, which I didn't really think that would happen by then.
Obiously, or at least it was what I thought by then, to flash a ROM I need to flash a Custom Recovery first.
So, following, even though I had already chosen the "Recovery" option, and it loaded, while it was doing a god-knows-what, I turned my phone off, which I guess and would assume that interrupted some kind of important process.
After that, my phone rebooted, and I was like "Phew, ok"
But it wouldn't get past the white screen with the HTC logo. There, after some 6 to 8 seconds, it rebooted, infinitely. It wouldn't turn off either, just reboots.
Like, at first I thought I'd need to call an exorcist, the damn thing seemed like it had the devil inside or something, acting on his own.
Then I realized it was that I had just screwed up everything, again.
So, resume:
I turned off my phone while it was on a Recovery's process.
After that, the phone wouldn't get past the white HTC's logo screen.
It would reboot, load the logo, and, after some 6 to 8 seconds, reboot, infinitely.
It wouldn't turn off either, I had to wait for the battery to die. Also, after this, when I plugged it to his charger, it turned on on his own again (the devil!) and started the same rebooting process.
So, what do you guys think?
Should I really call it a total brick? Do you think there's a way to fix it? Should I consider throwing it into Holy Water?
Notes:
-Can't get into bootloader.
-Can't flash boot
-ADB doesn't works on phone. Yes, I already had all kind of drivers since before, it just doesn't now.
-Can't get to recovery either.
Please answer, I'm lonely, I have no friends.
q.q
By the way, not an usual english speaker, please forgive any gramatical errors you may find.
Thank you for reading.
Hold down the power button and the volume down together, keep holding them, don't let go, the lights on the bottom will flash 10-15 Times, when the phone goes off, let go of the power button, but continue to hold down the volume down button, the phone should boot back to the bootloader, devil gone, I think you know what to do from there, first get a custom recovery on there, or run the ruu which you ran before to get stock Rom back on it.
KomuroXV said:
Verizon HTC One
I'll tell you guys the whole story of the phone, in case you find something related to the actual problem in here.
All started when a friend of mine got me interested in ROMs and other modification his phone had.
I learned by myself all I needed to in order to Root, Unlock, and S-Off my phone, also I wrote the SuperCID to it (11111111) and installed the Custom Recovery.
It gave me a little trouble, but it was all good at the end.
Now was the time of the truth. I was about to flash my first Mod ROM, which was Android Revolution HD 71.1 .
Seconds after a successful installation (yay) I go and decide to reboot my phone, only to realize that what I just had installed was a Mod ROM for AT&T (I think, at least not supported to mine) HTC One.
Thanks to this, my phone got stuck in a bootloop, that at first made me panic a little bit, but then I saw that I could still get to the bootloader, and after some days of reading and what not, I got it to work again. Fully working, everything from a stock RUU, all nice and pretty.
"Then, where is the real problem?" you may be asking. Here it goes:
5 minutes after I finally got it fixed, I got all and exited and decided to flash a ROM properly this time.
I put the ROM inside the phone's internal memory.
I reboot phone.
It gets into bootloader.
I go and choose Recovery.
Here's where the "whoops" happen.
Since I had just installed a brand new stocked RUU, the Recovery also returned to stock, which I didn't really think that would happen by then.
Obiously, or at least it was what I thought by then, to flash a ROM I need to flash a Custom Recovery first.
So, following, even though I had already chosen the "Recovery" option, and it loaded, while it was doing a god-knows-what, I turned my phone off, which I guess and would assume that interrupted some kind of important process.
After that, my phone rebooted, and I was like "Phew, ok"
But it wouldn't get past the white screen with the HTC logo. There, after some 6 to 8 seconds, it rebooted, infinitely. It wouldn't turn off either, just reboots.
Like, at first I thought I'd need to call an exorcist, the damn thing seemed like it had the devil inside or something, acting on his own.
Then I realized it was that I had just screwed up everything, again.
So, resume:
I turned off my phone while it was on a Recovery's process.
After that, the phone wouldn't get past the white HTC's logo screen.
It would reboot, load the logo, and, after some 6 to 8 seconds, reboot, infinitely.
It wouldn't turn off either, I had to wait for the battery to die. Also, after this, when I plugged it to his charger, it turned on on his own again (the devil!) and started the same rebooting process.
So, what do you guys think?
Should I really call it a total brick? Do you think there's a way to fix it? Should I consider throwing it into Holy Water?
Notes:
-Can't get into bootloader.
-Can't flash boot
-ADB doesn't works on phone. Yes, I already had all kind of drivers since before, it just doesn't now.
-Can't get to recovery either.
Please answer, I'm lonely, I have no friends.
q.q
By the way, not an usual english speaker, please forgive any gramatical errors you may find.
Thank you for reading.
Click to expand...
Click to collapse
Press POWER and VOLUME DOWN buttons together to get in bootloader fastboot. Try until it works.
Post a fastboot getvar all as nobody has any ideea what did u flashed...
ERASE your IMEI and SERIAL before posting the report.
Seanie280672 said:
Hold down the power button and the volume down together, keep holding them, don't let go, the lights on the bottom will flash 10-15 Times, when the phone goes off, let go of the power button, but continue to hold down the volume down button, the phone should boot back to the bootloader, devil gone, I think you know what to do from there, first get a custom recovery on there, or run the ruu which you ran before to get stock Rom back on it.
Click to expand...
Click to collapse
I kinda tried this before... it just reboots before the lights actually get o flash, but I guess it wouldn't hurt to try again. I'll let you guys know if it works.
UPDATE:
Nope, it didn't work. Devil's still inside the phone. Can't even reach bootloader yet.
Also, lights never flashed. As I said, it reboots before the lights even blink.
Fain11 said:
Press POWER and VOLUME DOWN buttons together to get in bootloader fastboot. Try until it works.
Post a fastboot getvar all as nobody has any ideea what did u flashed...
ERASE your IMEI and SERIAL before posting the report.
Click to expand...
Click to collapse
Can't post "fastboot getvar all" since I can't even get to the bootloader and fastboot.
I don't think problem is anything I flashed. Last thing was the RUU, and you can trust it was 100% functional.
Hell came down after I turned off while in stock's Recovery.
KomuroXV said:
I kinda tried this before... it just reboots before the lights actually get o flash, but I guess it wouldn't hurt to try again. I'll let you guys know if it works.
Can't post "fastboot getvar all" since I can't even get to the bootloader and fastboot.
I don't think problem is anything I flashed. Last thing was the RUU, and you can trust it was 100% functional.
Hell came down after I turned off while in stock's Recovery.
Click to expand...
Click to collapse
If the phone is getting to the white screen with HTC logo then your bootloader is ok, a brick is when the phone won't switch on at all, you just got to keep trying to get into the bootloader, once there, you can just run the ruu again
Seanie280672 said:
If the phone is getting to the white screen with HTC logo then your bootloader is ok, a brick is when the phone won't switch on at all, you just got to keep trying to get into the bootloader, once there, you can just run the ruu again
Click to expand...
Click to collapse
KomuroXV said:
UPDATE:
Nope, it didn't work. Devil's still inside the phone. Can't even reach bootloader yet.
Also, lights never flashed. As I said, it reboots before the lights even blink.
Click to expand...
Click to collapse
If only I could find a way to the bootloader mode, I would be so happy.
q.q
KomuroXV said:
If only I could find a way to the bootloader mode, I would be so happy.
q.q
Click to expand...
Click to collapse
Hold down the power button untill it shuts down.
If not, press POWER and VOLUME DOWN buttons together, don't wait for any blinking lights.
KomuroXV said:
I kinda tried this before... it just reboots before the lights actually get o flash, but I guess it wouldn't hurt to try again. I'll let you guys know if it works.
UPDATE:
Nope, it didn't work. Devil's still inside the phone. Can't even reach bootloader yet.
Also, lights never flashed. As I said, it reboots before the lights even blink.
Click to expand...
Click to collapse
@Seanie280672 you forgot the bright light
OP:
B) Force reboot
Press and hold POWER + VOLDOWN (under a bright light, not kidding!!), after about 5 seconds or so buttons should start blinking, and after 30 seconds or so, the phone will reboot, let go of POWER, but keep holding VOLDOWN to get back to bootloader.
(you may need to try 2 or 3 times to get it right)​
the important part is when the phone reboots, let go of POWER but keep holding VOLDOWN
Fain11 said:
Hold down the power button untill it shuts down.
If not, press POWER and VOLUME DOWN buttons together, don't wait for any blinking lights.
Click to expand...
Click to collapse
I'm not really "waiting" for any lights. Right now it's turned off since the battery ran out a while ago.
What I do is that I:
-Plug it to the wall charger or computer.
-It turns on, on his own.
-But as soons as it tries, yes, I am pressing the Power+ Volume Down and never let it go.
-I also tried to, when the screen is the HTC's logo screen, hold Power + Volume Down until the screen went black, then I'd release the Power button leaving only the Volume Down in hold, didn't work either.
nkk71 said:
@Seanie280672 you forgot the bright light
OP:
B) Force reboot
Press and hold POWER + VOLDOWN (under a bright light, not kidding!!), after about 5 seconds or so buttons should start blinking, and after 30 seconds or so, the phone will reboot, let go of POWER, but keep holding VOLDOWN to get back to bootloader.
(you may need to try 2 or 3 times to get it right)​
the important part is when the phone reboots, let go of POWER but keep holding VOLDOWN
Click to expand...
Click to collapse
Oh... yes, I've heard about the "bright light" to the sensor thing. I can tell also that it actually works.
If you hold the power button with the phone in front of a very bright light, you press power button, and no matter what the problem is it would actually turn off after some time. I did it and it worked, as in, it turned off.
But I've already tried pressing Power + Volume Down with the phone already turned off (having enough battery of course), but it didn't really work either, it just went into the same bootloop again.
I'd say it is that since I turned it off while in "stock Recovery" it was in the middle of something, as soon as the phone boots, it tries to boot in recovery, but it's giving me a some kind of error though, which causes it to reboot.
Back to trying a solution, since the phone is off but charged now, I'll try turning it on with Power + Volume Down WHILE I stuck it into a light bulb or something. Could some one please tell me too where is the "sensor" of this thing is located? I don't really know where am I supposed to be facing the phone, if back, or front, or side to the light.
KomuroXV said:
I'm not really "waiting" for any lights. Right now it's turned off since the battery ran out a while ago.
What I do is that I:
-Plug it to the wall charger or computer.
-It turns on, on his own.
-But as soons as it tries, yes, I am pressing the Power+ Volume Down and never let it go.
-I also tried to, when the screen is the HTC's logo screen, hold Power + Volume Down until the screen went black, then I'd release the Power button leaving only the Volume Down in hold, didn't work either.
Oh... yes, I've heard abot the "bright light" to the sensor thing. I can tell also that it actually works.
If you hold the power button with the phone in front of a very bright light, you press power button, and no matter what the problem is it would actually turn off after some time. I did it and it worked, as in, it turned off.
But I've already tried pressing Power + Volume Down with the phone already turned off (having enough battery of course), but it didn't really work either, it just went into the same bootloop again.
I'd say it is that since I turned it off while in "stock Recovery" it was in the middle of something, as soon as the phone boots, it tries to boot in recovery, but it's giving me a some kind of error though, which causes it to reboot.
Back to trying a solution, since the phone is off but charged now, I'll try turning it on with Power + Volume Down WHILE I stuck it into a light bulb or something. Could some one please tell me too where is the "sensor" of this thing is located? I don't really know where am I supposed to be facing the phone, if back, or front, or side to the light.
Click to expand...
Click to collapse
2 little dots on the left front top, opposite the camera, if you have another phone available to you, use the flashlight on it, that's plenty bright enough at close range.
Seanie280672 said:
2 little dots on the left front top, opposite the camera, if you have another phone available to you, use the flashlight on it, that's plenty bright enough at close range.
Click to expand...
Click to collapse
Did just that, right at those two little spots,but now the trick's not working, even though it had before, only I'm not sure if it was flashing to the two-little-spots.
Phone was charged and off. I turned it on holding Power+ Volume Down, with the phone's two spots facing straight to the flashlight.
It went straight into the bootloop still.
Are you sure it is there, and not right in the front or back camera?
Is it bricked?
So I decided to go running with my phone today in the morning. I used an old nike armband for iPhone, so nearly half of the phone was exposed to my arm. When I took it off, the exposed part of the phone, was sweaty, so I dried it off with my t shirt. The phone had a black screen. I tried to press and hold the power button until the phone rebooted, but all I got was a static screen for about one second. Afterwards, neither the screen nor button lights or LED indicator worked. I tried connecting the phone to the PC but nothing happened. It's an unlocked at&t HTC One m7 bought factory refurbished on ebay, running ViperOne custom ROM.
hugof99 said:
So I decided to go running with my phone today in the morning. I used an old nike armband for iPhone, so nearly half of the phone was exposed to my arm. When I took it off, the exposed part of the phone, was sweaty, so I dried it off with my t shirt. The phone had a black screen. I tried to press and hold the power button until the phone rebooted, but all I got was a static screen for about one second. Afterwards, neither the screen nor button lights or LED indicator worked. I tried connecting the phone to the PC but nothing happened. It's an unlocked at&t HTC One m7 bought factory refurbished on ebay, running ViperOne custom ROM.
Click to expand...
Click to collapse
Well, unlike your case, my phone was actually 99.9% clean since I fixed it with the RUU. I don't think there's a ROM related issue with these reboots my phone has now.
Problem: Turned phone off while it was doing something inside stock's Recovery. Now got caught in an infinite reboot because of that,
It is actually something like this.
http://www.youtube.com/watch?v=85HtJYcVAos
http://www.youtube.com/watch?v=rai4nCciKBg
http://www.youtube.com/watch?v=W5PCJYKaCrE
Just that mine is HTC One, and, well, besides from that screen it's also rebooting on his own every 8-10 seconds.
When you say you "turned it off" after selecting recovery, how did you do it?
I don't think that interrupting recovery when it's starting up ought to do anything.
Were you able to boot properly and use the phone after running the RUU?
My gut feeling is that there is some vestige of non-Verizon software on it gumming things up somehow.
You don't actually need to hold vol-down while pressing power. It will work just as well holding power until it stops blinking and then pressing vol-down as soon as the screen goes black. But you're saying that holding power down does nothing at all? It's just stuck in a continuous bootloop?
Have you tried seeing if it shows up in ADB?
iElvis said:
When you say you "turned it off" after selecting recovery, how did you do it?
I don't think that interrupting recovery when it's starting up ought to do anything.
Were you able to boot properly and use the phone after running the RUU?
My gut feeling is that there is some vestige of non-Verizon software on it gumming things up somehow.
You don't actually need to hold vol-down while pressing power. It will work just as well holding power until it stops blinking and then pressing vol-down as soon as the screen goes black. But you're saying that holding power down does nothing at all? It's just stuck in a continuous bootloop?
Have you tried seeing if it shows up in ADB?
Click to expand...
Click to collapse
Just as it sounds. I pressed down the power button to turn it off while Recovery was starting, and soon after that, the infinite bootloop started.
The RUU was 100% good, and I tested everything I could before trying to flash a ROM again.
But, just in case, it was this one:
http://www.htc1guru.com/2013/11/verizon-ruu-zip-1-10-605-10-posted/
Anyway, as I said, after I checked everything around the phone, I went to bootloader, clicked recovery by accident, and on reflex turned it off pressing down the power button.
Since then, there's been an infinite bootloop, rebooting every 8 to 10 seconds.
Sadly, and I guess it's because it was freshly flashed from a RUU, I can't access through ADB either.
q-q
Since it's powering on, your phone should be fixable, but that doesn't mean it's going to be easy.
I think the reason you're getting this bootloop is that it's trying to get into recovery--trying to complete the command you started--but something is preventing recovery from starting up. You likely did corrupt something by hard-rebooting in the middle of the process.
Fixing it will likely require some advanced methods in Linux. There is an unbricking thread in General--I would check in there for help.
Edit: It's in the Orginal Dev forum: http://forum.xda-developers.com/showthread.php?t=2770684
iElvis said:
Since it's powering on, your phone should be fixable, but that doesn't mean it's going to be easy.
I think the reason you're getting this bootloop is that it's trying to get into recovery--trying to complete the command you started--but something is preventing recovery from starting up. You likely did corrupt something by hard-rebooting in the middle of the process.
Fixing it will likely require some advanced methods in Linux. There is an unbricking thread in General--I would check in there for help.
Edit: It's in the Orginal Dev forum: http://forum.xda-developers.com/showthread.php?t=2770684
Click to expand...
Click to collapse
I've been trying to do this for days on my own (couldn't get help) but I finally managed to install a Unbuntu and run the sudo ./revive.sh
[email protected]:~$
[email protected]:~$ cd Downloads
[email protected]:~/Downloads$ chmod +x revive.sh
[email protected]:~/Downloads$ sudo ./revive.sh
HTC Unbricking Project M7_UL 0.6beta
Detecting bricked device..
Device can't be found, check connections. Aborting
The phone is actually connected to an USB 2.0 port, rebooting on his own still, but connected.
It's not detecting it though.
:/

[Q] [HELP] Something is SERIOUSLY wrong with my Moto G(boot loop)

So. My Moto G is completely un modded, not rooted, and is exactly stock how I bought it and haven't changed any of the software. My Moto G has been getting slower in the past couple of months with everything going slower than usual. I bought my phone in February 2014.
Yesterday while I was at school, in my pocket I had my phone. I felt random vibrations in timed cycles. So I pulled out my phone and had a lol at it randomly rebooted but came back to the home screen. As I started to use it just to send a couple of messages it rebooted again but this time after the reboot animations they just went on and on, what I've found out to be called a boot loop.
So I went home did some research and figured I would have to factory reset. I couldn't get into the phone therefore I had to do it externally. I got the the menu thing ( I think it's called fast boot menu ) and I wanted to select newer bootup or power up just to see if that would possibly stop the boot loop. I selected it and got into my phone, into setting and factory erased my phone.
Well I factory erased my phone and re installed the apps I on,y essentially use or NEED such a social media, within this time there was no unusual activity. Shortly after my phone randomly rebooted ( after downloading the apps ) and turned off, and then went in to the former boot loop! I was furious!
Well here I am, left it overnight for charge and it's been looping for 10 hours. I tried going back into the fast boot menu, the first time I got into it this morning I selected recovery in hope to reset it, however the screen said no command with the android and the exclamation point. The second time I got into the menu I tried 'Factory' and it just rebooted and back into the cycle.
At one point I did get into my phone however shortly after that guess what happened, it turned off and rebooted. And back into the vicious cycle.
I am led to believe it's the power button that's causing the problem ( correct me if I am wrong ) as when I did manage to get I to the phone I did try pressing the power button to investigate this and on some occasions in did lock the phone but in several others it displayed the power off popup and then turned off shortly after indicating that I was holding the button down which I definitely wasn't doing.
So where would I go from this? Do I call Motorola, try flashing a stock ROM ( it's completely stock ATM , I don't know how to do this so if I have to do this can you please explain briefly ) or try going back into the fast boot and go into recovery and try and get rid of no command ( if I can, and how ? ).
Please any help would be very appreciated!
Thanks in advance.
PS you don't think it's the back cover that's doing it because it took that off last night '
kevlarpatel said:
Do I call Motorola, try flashing a stock ROM
Click to expand...
Click to collapse
Since your phone is completely stock, don't start tempering with it now. Just return the phone. But you have to act quick, warranty is about to expire.
doppelhelix said:
Since your phone is completely stock, don't start tempering with it now. Just return the phone. But you have to act quick, warranty is about to expire.
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Hi, I had a look online and came across a forum post saying it was a jammed or sticky power button and the poster stated to hit the power button side of the phone on a desk a couple times and it will go back to normal. I'm glad to say it did work after I hit it a couple times, as fast as ever now due to the reset!
I was wondering if I call Motorola would they give me a free new moto g out of it, as I see it as an opportunity to do so, or will they just prompt me to send it so they can repair it under warranty? Is it worth calling ?

Major problem. Phone Stuck at start up logo

This morning during a call my phone shuts off for no reason. It is not rooted no physical or water damage. I tried to power it on it will vibrate than attempt to start get stuck at boot screen than eventually turn black. I tried booting into recovery to hard reset I will get to the menu do all the prompts and get the lg logo and back to black screen. I don't know what is going on. Is this a common issue? Admins if this is in the wrong section feel free to move it.
Kingaries79 said:
This morning during a call my phone shuts off for no reason. It is not rooted no physical or water damage. I tried to power it on it will vibrate than attempt to start get stuck at boot screen than eventually turn black. I tried booting into recovery to hard reset I will get to the menu do all the prompts and get the lg logo and back to black screen. I don't know what is going on. Is this a common issue? Admins if this is in the wrong section feel free to move it.
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Not sure what caused the issue but if wiping from recovery doesn't work I would look into restoring phone with kdz file. Sucks to do that seeing as all data will be gone but hopefully you have a backup. If restore doesn't work you need to call T-Mobile for replacement
Sent from my Porn Infested G4
The replacement has been processed. Unfortunately trying to factory ? reset doesn't work because the phone ? wouldn't stay on long enough for that to happen. Love to know what actually caused this issue. Kinda kicking myself for not doing a weekly backup.
I actually got the same problem on mine but mine is rooted and was working fine but then randomly my phone is doing bootloop. I don't have terp installed and I'm I only able to boot up to software upgrade mode. Ive tried the step for format everything with holding the volume up n on button but after I did the reset stuff still does boot loops. Also another problem is that whenever I plug in phone to computer it doesn't show up, so I have no option to add roms or anything like tht to internal or sd card. Is there anyways too flash anything of the software mode, if so can you plz let me know thank you.

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