I am looking to buy a AT&T Moto X from a friend. Will I be able to switch this over to T-Mobile without any problems and be able to access all of the bands on T-Mobile.
I have read other threads, but seem to get different answers. Any help is much appreciated.
Thanks.
seagood3 said:
I am looking to buy a AT&T Moto X from a friend. Will I be able to switch this over to T-Mobile without any problems and be able to access all of the bands on T-Mobile.
I have read other threads, but seem to get different answers. Any help is much appreciated.
Thanks.
Click to expand...
Click to collapse
i dunno about the bands. you for sure would be able to use the hspa+ part. dunno about the lte. you would have to get an unlock code for the phone in order to unlock the sim and have it work on t-mobile. its like five bucks. just google moto x sim unlock. ill look for info on the lte bands.
here is a link on the subject. http://forums.androidcentral.com/moto-x/318624-how-does-t-moto-x-work-t-mobile.html
seagood3 said:
I am looking to buy a AT&T Moto X from a friend. Will I be able to switch this over to T-Mobile without any problems and be able to access all of the bands on T-Mobile.
I have read other threads, but seem to get different answers. Any help is much appreciated.
Thanks.
Click to expand...
Click to collapse
The AT&T Moto X does NOT support all the bands of T-mobile. You will get Tmobile's LTE wherever they have refarmed their 1900MHz spectrum, since thats what AT&T uses. But in places where they haven't (which is a lot), you will be downgraded to 2G or Edge speeds. Save yourself the frustration and buy the T-Mobile or GSM DE Moto X, which has all the necessary bands for T-Mobile 2G/3G/4G as well as AT&T 2G/4G.
Here are the places where T-mobile currently has 4G: http://t-mobile-coverage.t-mobile.com/4gcitylist.aspx
samarth1 said:
The AT&T Moto X does NOT support all the bands of T-mobile. You will get Tmobile's LTE wherever they have refarmed their 1900MHz spectrum, since thats what AT&T uses. But in places where they haven't (which is a lot), you will be downgraded to 2G or Edge speeds. Save yourself the frustration and buy the T-Mobile or GSM DE Moto X, which has all the necessary bands for T-Mobile 2G/3G/4G as well as AT&T 2G/4G.
Here are the places where T-mobile currently has 4G: http://t-mobile-coverage.t-mobile.com/4gcitylist.aspx
Click to expand...
Click to collapse
Yeah this person's right, I tried going this route and bought a MotoMaker Moto X off contract to use on T-Mobile; way more trouble than it was worth. Ended up returning it for the plain black T-Mobile one and couldn't be happier (I ended up not liking my custom design after the first day anyway)
I'll just echo the other posts here. I tried bringing my MotoMaker X over to T-Mob and it was gigantic headache since I live in an unfarmed area (and an area with craptastic HSPA speeds, but that's another story for another day!). If you're looking to use a Moto X on T-Mob, just save yourself the trouble and either get the GSM Dev Edition, or the T-Mobile edition. Not as "pretty" but pretty don't mean diddly if it don't work!
Wondering if the unlocked Tmobile Moto X will work on either CDMA carrier in the US (VZW, Sprint, or any of their off-contract small spin off carriers)?
I've read that people have gotten the VZW Moto X to work on T Mobile GSM, but haven't heard definitively whether the Tmobile version will work with Sprint or Straight Talk?
I'd like to buy an off contract version of the X and be able to use it on T Mobile, ATT, Straight Talk or Sprint towers in the USA. I'm currently with Sprint but am tired of them locking devices to their network not allowing you to use your device elsewhere. Was going to switch to Tmobile and have them pay my ETF so I'm contract free. Coverage is spotty sometimes in rural areas between carriers, so if after doing this Tmobile coverage sucks if I can use it with Straight Talk (which uses ATT towers I believe) then I would have better coverage from the same device. An added plus would be if it works on Sprint too, cuz then I could buy the Tmobile unlocked version now and use it on Sprint, then switch to Tmobile later on instead of having to do both at once.
bobby2478 said:
Wondering if the unlocked Tmobile Moto X will work on either CDMA carrier in the US (VZW, Sprint, or any of their off-contract small spin off carriers)?
I've read that people have gotten the VZW Moto X to work on T Mobile GSM, but haven't heard definitively whether the Tmobile version will work with Sprint or Straight Talk?
I'd like to buy an off contract version of the X and be able to use it on T Mobile, ATT, Straight Talk or Sprint towers in the USA. I'm currently with Sprint but am tired of them locking devices to their network not allowing you to use your device elsewhere. Was going to switch to Tmobile and have them pay my ETF so I'm contract free. Coverage is spotty sometimes in rural areas between carriers, so if after doing this Tmobile coverage sucks if I can use it with Straight Talk (which uses ATT towers I believe) then I would have better coverage from the same device. An added plus would be if it works on Sprint too, cuz then I could buy the Tmobile unlocked version now and use it on Sprint, then switch to Tmobile later on instead of having to do both at once.
Click to expand...
Click to collapse
Are you on a sprint family plan? If so, do they have a lower rate plan for tablets, or something of the sort?
justinisloco said:
Are you on a sprint family plan? If so, do they have a lower rate plan for tablets, or something of the sort?
Click to expand...
Click to collapse
Yes and yes, they just switched me to their "Framily" plan. My frustration with Sprint honestly is around their current network rollout as I started getting dropped calls and network issues all the time now when I never did before. Their LTE rollout is such a mess, and it will take years to resolve. And ever since the 4.2 update for my GS4 it's been behaving like crap (poor battery life, dropped Wifi, weather apps not working, etc). So was looking at selling it outright and I like the Moto X.
Also my brother who is on my plan lives in a small town and wants to eventually switch to Straight Talk from Sprint. So ideal is a device that will work on Tmobile, Straight Talk and Sprint. That way he could switch to the device now while on Sprint, and if he wants to leave for Straight Talk he can first go to Tmobile to pay off the ETF then after a few months he could switch to Straight Talk. I think in his area Tmobile coverage is very spotty, so if it doesn't work out he can at least switch to Straight Talk, which I believe uses ATT towers so likely much better GSM coverage than Tmobile).
bobby2478 said:
Wondering if the unlocked Tmobile Moto X will work on either CDMA carrier in the US (VZW, Sprint, or any of their off-contract small spin off carriers)?
I've read that people have gotten the VZW Moto X to work on T Mobile GSM, but haven't heard definitively whether the Tmobile version will work with Sprint or Straight Talk?.
Click to expand...
Click to collapse
That is because you can't.
The Verizon uses CDMA/1xRtt/EVDO for Voice and 2G/3G data, and includes GSM/HSPA radio for "global' use. Due to FCC rules around the 700mhz spectrum Verizon won and is using, their LTE devices have been SIM unlocked. So, you can take a GSM SIM, pop-it into the VZW X, set the X for Global mode, or GSM/UMTS mode, and work on a GSM Carrier (like ATT or T-Mobile) network.
While the Sprint version might include GSM radios for global roaming, its not SIM Unlocked, so you are stuck with a Sprint SIM being the only ones that work in the phone.
And finally, the GSM Moto X lack CDMA radio, so you can't get them working on a CDMA carrier.
KidJoe said:
That is because you can't.
The Verizon uses CDMA/1xRtt/EVDO for Voice and 2G/3G data, and includes GSM/HSPA radio for "global' use. Due to FCC rules around the 700mhz spectrum Verizon won and is using, their LTE devices have been SIM unlocked. So, you can take a GSM SIM, pop-it into the VZW X, set the X for Global mode, or GSM/UMTS mode, and work on a GSM Carrier (like ATT or T-Mobile) network.
While the Sprint version might include GSM radios for global roaming, its not SIM Unlocked, so you are stuck with a Sprint SIM being the only ones that work in the phone.
And finally, the GSM Moto X lack CDMA radio, so you can't get them working on a CDMA carrier.
Click to expand...
Click to collapse
Thanks, that helps. So the GSM Moto X (whether ATT or Tmobile) don't have CDMA radio, and thus impossible to work with Sprint or Verizon. Where Verizon has both CDMA and GSM, and should work on VZW, ATT, Tmobile and Straight Talk. Meaning any Sprint Moto X is 100% locked to their network in the USA, and it isn't possible to unlock the SIM to use it on a GSM carrer?
If so, that further makes my decision to leave Sprint at some point easier given there are options for sufficient GSM coverage between Tmobile and Straight Talk. What radios does the Tmobile Moto X have that the VZW X does not?
bobby2478 said:
Thanks, that helps. So the GSM Moto X (whether ATT or Tmobile) don't have CDMA radio, and thus impossible to work with Sprint or Verizon. Where Verizon has both CDMA and GSM, and should work on VZW, ATT, Tmobile and Straight Talk. Meaning any Sprint Moto X is 100% locked to their network in the USA, and it isn't possible to unlock the SIM to use it on a GSM carrer?
If so, that further makes my decision to leave Sprint at some point easier given there are options for sufficient GSM coverage between Tmobile and Straight Talk. What radios does the Tmobile Moto X have that the VZW X does not?
Click to expand...
Click to collapse
The reason why I asked about the family plan thing is because I did this to get out of etf with Verizon and keep my number.
-Port out of VZW to Google Voice
-Within 24 hours, changed phone number on VZW
-Ported out from Google Voice to ATT
-Swapped my line with a tablet on VZW, thus paying 10 a month for 20 remaining months rather than $310+tax cancelation fee.
-Simply try now to give someone else a AOL on my VZW now if they choose
This may work for Sprint as well, but I'm unfamiliar with them
Sent from my XT1053 using Tapatalk
The other thing I may need to consider is the Nexus 5, as the unlocked version from Google Play can be activated and used on Sprint, ATT and Tmobile networks as it has all radios in it. You can also take it with you to any of those 3 carriers, the only one it won't work on is Verizon.
Main thing I liked about the Moto X was the customization of colors, as well as the Touchless control and Active Notifications. Although I'm reading now that there are apps in Play that bring both of those to the Nexus 5 also. So I need to do some more research. If the Nexus 5 can have all the features of the Moto X, minus the customization, then I'll likely be willing to sacrifice customization for the sake of interoperability between carriers. Plus, the X doesn't have wireless charging while the Nexus 5 does.
Is it possible to have the Sprint Moto X unlocked for use on T-mobile? I can't seem to find any sites offering such a service.
bobby2478 said:
Thanks, that helps. So the GSM Moto X (whether ATT or Tmobile) don't have CDMA radio, and thus impossible to work with Sprint or Verizon. Where Verizon has both CDMA and GSM, and should work on VZW, ATT, Tmobile and Straight Talk. Meaning any Sprint Moto X is 100% locked to their network in the USA, and it isn't possible to unlock the SIM to use it on a GSM carrer?
Click to expand...
Click to collapse
Pretty much, so long as Straight Talk uses ATT or T-Mobile towers.
To make things clearer, let me quote something I posted in another thread..see -> THIS POST
KidJoe said:
....Because Verizon's 4G LTE phones are "global" they support the same GSM/GPRS/Edge bands (850/900/1800/1900 MHz) as ATT and T-Mobile for voice and data so they can be used globally on GSM carrier networks. Another little plus is that due to the FCC rules around their 700Mhz spectrum, they are SIM unlocked, so they happen to work with ATT and T-Mobile sim inserted. Since ATT uses the same bands for HSPA and HSPA+ as they do for EDGE, you can get HSPA speeds. In areas where T-Mobile's "network modernization" has refarmed their 1900Mhz edge to HSPA, you'll get HSPA speeds. In Tmobile areas that HSPA is still over AWS, you'll fall back to Edge when trying Verizon branded devices....
Click to expand...
Click to collapse
Sorry, I didn't mention that ATT's HSPA also uses 2100 Mhz, but the VZW X also supports that, so you can get ATT HSPA on the VZW X.
Two other important things to keep in mind... LTE, and APNs.
The LTE bands used/supported by the wireless carriers differ. So while the VZW X supports LTE, it only supports Band 4 and 13, if the carrier you intend to use doesn't use one of those bands where you go, you wont get LTE.
When it comes to APNs, or Access Point Names, these are critical for proper data settings, MMS usage, texting, etc. Set incorrectly and your phone wont work right. In another thread, I explained how when I first got my VZW Moto X Developer Edition, and it had 4.2.2, putting my T-Mobile USA SIM in, resulted in the T-Mo APN being received automatically, and everything working. However, with 4.4 on my X, the APN isn't properly received and I have to manually enter, and MMS doesn't work. See my posts in -> http://forum.xda-developers.com/showthread.php?t=2594302
bobby2478 said:
If so, that further makes my decision to leave Sprint at some point easier given there are options for sufficient GSM coverage between Tmobile and Straight Talk. What radios does the Tmobile Moto X have that the VZW X does not?
Click to expand...
Click to collapse
In addition to the GSM bands the VZW X supports, the T-Mobile X, (as well as the GSM Developer Edition as they are the same phone), supports HSPA on AWS (1700/2100) which the VZW X doesn't have. Why is this important? When T-Mo started their HSPA/HSPA+ 3G/4G built out, they used AWS 1700/2100 spectrum for it. In 2013, T-Mobile started their "Network Modernization" plan underwich they are coverting (or refarming) their 1900 Mhz from usage for EDGE to HSPA/HSPA+. So as mentioned above, where T-Mobile still has their HSPA/HSPA+ on the AWS (1700/2100) bands the T-Mo X will get and fully utilize HSPA/HSPA+, and the Verizon X will fall back to Edge. However, in areas they have refarmed their 1900mhz spectrum from EDGE to HSPA (aka "network modernization"), you'll get HSPA/HSPA+ with the Verizon X.
The T-Mo X also supports LTE bands 2 and 17, in addition to Band 4 that the verizon X also supports. So as you can imagine, if T-Mobile is using Band 2 or 17 for LTE where you are, the VZW X wont be able to use it. If TMobile is using band 4 for LTE in your area, the VZW X will be fine.
When it comes to the ATT GSM vs T-Mobile GSM band differences... It comes down to... Like the VZW X, the ATT X lacks HSPA/HSPA+ on AWS. And the LTE bands supported are slightly different. It was posted in another thread that the T-mobile (and thus GSM Developer Edition) X is missing two LTE bands when compared to the ATT X, however it was said that the two missing bands are not used in the USA.
---------- Post added at 08:01 AM ---------- Previous post was at 07:59 AM ----------
Rayz321 said:
Is it possible to have the Sprint Moto X unlocked for use on T-mobile? I can't seem to find any sites offering such a service.
Click to expand...
Click to collapse
From the posts I've seen around the net. No one except Sprint can SIM Unlock the Sprint Moto X. To do so, your X must be currently active on Sprint.
--------
!UPDATE! 1/31/2014...
I do need to add something based experiences yesterday when I put my T-Mobile SIM in my Verizon Moto X developer edition (Kit Kat rom) again.
With the T-Mobile SIM inserted, and the phone reporting LTE, trying to make a phone call fails, service is briefly lost (4GLTE/3G indicator next to the bars goes out), Forcing the phone to LTE/GSM/UMTS doesn't help. Using an app like LTE OnOFF to go into the service menu and force the phone to either LTE/GSM auto (PRL) or LTE Only does not help, and the phone reverts back to LTE/GSM/CDMA auto (PRL)
There is a bug posted in another thread about not being able to use simultaneous voice/data while LTE on T-Mobile. I do not know the details on it, but its possible this is exactly what I'm seeing. Its posted in another thread that I don't have the link to right this second. Thread link -> http://forum.xda-developers.com/showthread.php?t=2578665 just start reading around post 13 and 14... The work around was to force the phone to HSPA.
It was suggested to me by CellZealot to change the build.prop line of LteOnCdmaDevice to LteOnGsmDevice I have NOT tried this yet. I haven't had time, and VZW is my primary carrier, so I'd need to make the edit to test, then undo it to switch back to "normal" use. There may be other settings in there which need edited to be used in "pure GSM mode"
Also, I found that ATT also might be using LTE Band 4 in some areas, but I do not have a map showing which band LTE is used where, so while the VZW X may get ATT LTE in some areas, it wont pick it up everywhere. Also, I'm not sure how much Band 4 LTE ATT might have left due to the spectrum swap ATT did with T-Mobile as a result of the failed take over attempt. I have not had a chance to try an ATT Sim in my VZW X.
KidJoe said:
Pretty much, so long as Straight Talk uses ATT or T-Mobile towers.
To make things clearer, let me quote something I posted in another thread..see -> THIS POST
Sorry, I didn't mention that ATT's HSPA also uses 2100 Mhz, but the VZW X also supports that, so you can get ATT HSPA on the VZW X.
Two other important things to keep in mind... LTE, and APNs.
The LTE bands used/supported by the wireless carriers differ. So while the VZW X supports LTE, it only supports Band 4 and 13, if the carrier you intend to use doesn't use one of those bands where you go, you wont get LTE.
When it comes to APNs, or Access Point Names, these are critical for proper data settings, MMS usage, texting, etc. Set incorrectly and your phone wont work right. In another thread, I explained how when I first got my VZW Moto X Developer Edition, and it had 4.2.2, putting my T-Mobile USA SIM in, resulted in the T-Mo APN being received automatically, and everything working. However, with 4.4 on my X, the APN isn't properly received and I have to manually enter, and MMS doesn't work. See my posts in -> http://forum.xda-developers.com/showthread.php?t=2594302
In addition to the GSM bands the VZW X supports, the T-Mobile X, (as well as the GSM Developer Edition as they are the same phone), supports HSPA on AWS (1700/2100) which the VZW X doesn't have. Why is this important? When T-Mo started their HSPA/HSPA+ 3G/4G built out, they used AWS 1700/2100 spectrum for it. In 2013, T-Mobile started their "Network Modernization" plan underwich they are coverting (or refarming) their 1900 Mhz from usage for EDGE to HSPA/HSPA+. So as mentioned above, where T-Mobile still has their HSPA/HSPA+ on the AWS (1700/2100) bands the T-Mo X will get and fully utilize HSPA/HSPA+, and the Verizon X will fall back to Edge. However, in areas they have refarmed their 1900mhz spectrum from EDGE to HSPA (aka "network modernization"), you'll get HSPA/HSPA+ with the Verizon X.
The T-Mo X also supports LTE bands 2 and 17, in addition to Band 4 that the verizon X also supports. So as you can imagine, if T-Mobile is using Band 2 or 17 for LTE where you are, the VZW X wont be able to use it. If TMobile is using band 4 for LTE in your area, the VZW X will be fine.
When it comes to the ATT GSM vs T-Mobile GSM band differences... It comes down to... Like the VZW X, the ATT X lacks HSPA/HSPA+ on AWS. And the LTE bands supported are slightly different. It was posted in another thread that the T-mobile (and thus GSM Developer Edition) X is missing two LTE bands when compared to the ATT X, however it was said that the two missing bands are not used in the USA.
---------- Post added at 08:01 AM ---------- Previous post was at 07:59 AM ----------
From the posts I've seen around the net. No one except Sprint can SIM Unlock the Sprint Moto X. To do so, your X must be currently active on Sprint.
Click to expand...
Click to collapse
Best post I've seen so far on my latest obsession, getting the VZW Moto X Dev Ed to work on ATT LTE. By unlocking the VZW phone's bootloader, flashing the phone's modem ( and I know there will be more to it than that ) with ATT modem, is there _any_ chance other LTE bands could be made available?
Axilarry said:
Best post I've seen so far on my latest obsession, getting the VZW Moto X Dev Ed to work on ATT LTE. By unlocking the VZW phone's bootloader, flashing the phone's modem ( and I know there will be more to it than that ) with ATT modem, is there _any_ chance other LTE bands could be made available?
Click to expand...
Click to collapse
I might be brave enough to try it since I'm too lazy to sell my old backup of a GNex. HOWEVER the only SIM I have access to that isn't VZ is TMo. Since TMo only has band 4 here, I already know I can get their LTE. If I flash a full TMo image and the 1700/2100 H+ service starts popping up when it reverted to EDGE on Verizon radios, we may be onto something.
I HIGHLY doubt these devices are physically identical and firmware is all that separates the SKUs, but the Nexus 4 showed us that it doesn't always have to be FCC certified to be physically capable of picking up the band in question.
Thankfully I have time to decide since I have already flashed a 4.4.2 bootloader and I can't do anything until a TMo 4.4.2 factory image surfaces.
Axilarry said:
Best post I've seen so far on my latest obsession, getting the VZW Moto X Dev Ed to work on ATT LTE. By unlocking the VZW phone's bootloader, flashing the phone's modem ( and I know there will be more to it than that ) with ATT modem, is there _any_ chance other LTE bands could be made available?
Click to expand...
Click to collapse
I would NOT cross flash modems between models.
i.e. the Verizon X is an XT1060, the T-Mobile is XT0153. I would not flash a XT1053 rom onto a XT1060 or vice versa. It could result in brick.
Oh, and see the update I just added to my post that you quoted...
Vandyyy said:
I might be brave enough to try it since I'm too lazy to sell my old backup of a GNex. HOWEVER the only SIM I have access to that isn't VZ is TMo. Since TMo only has band 4 here, I already know I can get their LTE. If I flash a full TMo image and the 1700/2100 H+ service starts popping up when it reverted to EDGE on Verizon radios, we may be onto something.
I HIGHLY doubt these devices are physically identical and firmware is all that separates the SKUs, but the Nexus 4 showed us that it doesn't always have to be FCC certified to be physically capable of picking up the band in question.
Thankfully I have time to decide since I have already flashed a 4.4.2 bootloader and I can't do anything until a TMo 4.4.2 factory image surfaces.
Click to expand...
Click to collapse
Shouldn't be long, soak test invites are going out
tapped out via XT1053 DE
Hi -
Currently I am using a Verizon Moto X 16gb stock phone. I am going to be going to Spain for the year and am trying to figure out if I will be able to use the phone as is in Europe, or if I will need to do anything to it. Any help would be appreciated. I've read through the forums and there are a lot of threads out there on Tmobile and ATT phones, but can't seem to find a clear answer on my Verizon Moto X.
Thanks in advance!
There are several things to consider.
The Verizon Moto X is sim unlocked, so you can insert a SIM card from another carrier and use it.
Depending on the European carrier you pick, you may only get EDGE service. It really depends on the UMTS/HSPA/HSPA+ frequencies those carriers use, and are they compatible with what the Verizon X supports. (VZW X supports the following bands for UMTS/HSPA/HSPA+: 850/900/1900/2100 MHz with HSPA+ up to 42 Mbps (B5/B8/B2/B1)
Do not expect to get LTE over seas. The Verizon Moto X supports LTE Band 13 and band 4. I do not believe these are used in Europe.
You might have to enter the APN settings for the European carrier to get working voice, data, sms, mms, etc. The carrier you pick should be able to help you with this if its needed.
NateTheOK said:
Hi -
Currently I am using a Verizon Moto X 16gb stock phone. I am going to be going to Spain for the year and am trying to figure out if I will be able to use the phone as is in Europe, or if I will need to do anything to it. Any help would be appreciated. I've read through the forums and there are a lot of threads out there on Tmobile and ATT phones, but can't seem to find a clear answer on my Verizon Moto X.
Thanks in advance!
Click to expand...
Click to collapse
From what I understand, the VZW Moto X is already SIM unlocked for international use. There are reports that the most recent updates caused problems using domestic (U.S.) GSM providers, but I'm pretty sure you can use international GSM services without issue.
One way to find out....pop a SIM in and try! This may be difficult if you are still in the U.S., so perhaps someone with the VZW variant can comment here and confirm.
OR...if you don't plan to use Verizon again, you might consider selling it on Swappa and buying a GSM Unlocked version...the European model would probably be most likely to support all the frequencies you will encounter in Spain - if you can get your hands on one.
Good Luck
Hi, I have the Moto X 2014 pure edition and I am on consumer cellular. Consumer cellular is basically AT&T if you have not heard of it. My problem is my LTE connection. When I turn my phone on in the morning, I have an LTE signal. When my LTE signal goes under two bars I get pushed down to HSPA. However, once I go to HSPA my phone never goes back to LTE even when I know I have full bars. I have tried multiple APN settings so I don't believe that they are the problem. I will post screenshots from LTE discovery. This app shows the spinal strength of the connection. Both screenshots are from the exact same location within 20 seconds of each other. The only reason I got the LTE signal is because I set my phone to LTE only mode which I can't keep it in because I there is not volte here. Please help. Thanks in advance.
I think AT&T sells the XT1097 and that's because the pure edition is one band missing that your company uses, the same happens in Latin America. Here some information you can use https://forums.motorola.com/posts/889129c231
I also saw that when I was researching the problem. However, LTE discovery shows I am using band 4 which is available on my phone. If I update to lollipop, it will unlock more bands but I don't want to update yet because of the many bugs.
Konner27 said:
I also saw that when I was researching the problem. However, LTE discovery shows I am using band 4 which is available on my phone. If I update to lollipop, it will unlock more bands but I don't want to update yet because of the many bugs.
Click to expand...
Click to collapse
Searching found this
AT&T 4G HSPA and HSPA+ use 850Mhz(Band 5) and 1900Mhz(Band 2) bands but it all depends on area if they own a license. LTE uses Band 17(700Mhz), Band 5(850Mhz), Band 2(1900Mhz), Band 4(1700/2100Mhz) currently.
Depends of the area you are, if you are some place where the band 4 is available you will have LTE as soon you leave signal will lost, as I said the pure edition XT1095 supports only bands 2,4 and 17 and Lollipop enables bands 3,5 and 7, so I am guessing that the band you are missing is the 5.
That is a great point. However, I haven't moved more than a couple blocks to school. Once LTE becomes weak enough to drop down to HSPA, the phone doesn't reconnect to LTE once the signal is strong enough. I can turn on LTE only and it will switch to LTE with three or four bars of LTE.
Get a new phone?
I just got the phone about 2 months ago.
That happens to me as well. I know I'm on a place where there's LTE coverage, but the phone never connects to it, even though in the network option I have 4G as preferred network type. I can only get it to connect to LTE by going to the dialer and entering *#*#4636#*#*, Phone information and forcing it to connect to LTE Only.
Are you also on KitKat?
Konner27 said:
Are you also on KitKat?
Click to expand...
Click to collapse
Right now I'm on Lollipop, but the problem did happen when I was on Kit Kat as well.
Sent from my XT1097 using Tapatalk
Are you on native at&t or an MVNO?
Not all MVNO's have access to LTE and that might be a reason.
I am on native at&t with a Moto X Pure Edition and I register on and maintain LTE all day long without issue.
VoLTE would be an added benefit but as of yet nobody knows if unbranded device (or in at&t parlance gray devices) will ever support VoLTE.
Dan
Consumer cellular is a MVNO of AT&T. They utilize AT&T LTE and also have roaming. It is pretty much postpaid at&t. I understand that in the lollipop update, more LTE bands are unlocked. However, the LTE band that my phone shows is band 4 which is supported without lollipop. Thanks
If Consumer Cellular is allowed access to at&t's LTE network and if you area utilizing LTE on band 4, than it sounds like you have a defective device.
An easy test would be to pop an at&t SIM into your Moto X and see if that connects to LTE properly, if it doesn't then it is your device, if does then it is your account, it could be a provisioning problem or some other issue on the account side.
You could also try it putting your SIM into another device that supports at&t LTE and see if it properly connects and if it does that would pretty much indicate an issue with your Moto X.
Dan
I talked to Motorola through online chat and I was told to try a new Sim card before they could continue helping me. I called and a new Sim card is being sent. A couple days ago, I put my Sim card into my mother's gophone that she is using on consumer cellular also. It received LTE but I couldn't test it further to see if it stayed connected to LTE because she needed it back. Also, I could input APN settings and they would save no problem.
Konner27 said:
I talked to Motorola through online chat and I was told to try a new Sim card before they could continue helping me. I called and a new Sim card is being sent. A couple days ago, I put my Sim card into my mother's gophone that she is using on consumer cellular also. It received LTE but I couldn't test it further to see if it stayed connected to LTE because she needed it back. Also, I could input APN settings and they would save no problem.
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A SIM may or may not be the answer but it is a good place to start.
In my experience this type of issue is sometimes hard to pinpoint as there could be multiple issues at play, some within your control and some not.
If you have a chance to try your SIM (for more than a few moments) in another handset capable of Band 4 LTE on at&t, that would be beneficial in pinpointing the issue, conversely it is just as helpful to take a consumer cellular or at&t sim (though an at&t might be more telling) and insert that into your Moto X and see what happens.
Another issue, though less likely is that at&t is recognizing the phone as something other than a LTE capable handset and thus not allowing it to register on LTE? Have you used your SIM an a LTE capable handset prior to your Moto X?
Dan
I'm using a PE on AT&T and have bulletproof LTE signal. Not once have I seen it drop to HSPA+ when LTE is available. My N5 does it all the time, but not the Moto X.
I'm hoping to try my Sim in my mother's or brothers phone for a longer period of time sometime soon. A new Sim card will be here soon but I don't think it is the problem but it is indeed a good place to start.
I received the replacement Sim card and it did not help. I called Motorola support and they are sending me a replacement moto x. I really hope it fixes the problem. Also, I read that some people have had bad experiences with Motorola support but I had a great experience. The support member is sending me Motorola earbuds for free because of the inconvenience! I will update this thread once I receive the replacement. Meanwhile, thanks to all who have commented their advice. I truly appreciate it!