Video Problems on Z3+/Z4 - Xperia Z4/Z3+ Q&A, Help & Troubleshooting

I kept having an issue with videos on my Xperia z3+/Z4. Usually a restart will solve the issue but its only temporary and will come back some time later. When the problems hits, any form of video is unplayable, like from youtube and album. Screen Recording doesn't work too that is why I was recording this video with my samsung Tab 3. And also taking VIDEOS. Anyone knows?
oh previously I had 28.0.A.8.251 had this problem now 28.0.a.8.266 still the same.
VIDEOS here
-- Part 1
youtube watch?v=NOHKvrqoLUc
-- Part 2
youtube watch?v=oreNNFK1-3U
sorry they don't let me post any links

Related

Tilt Camera video problem

I am using
http://forum.xda-developers.com/showthread.php?t=355587&highlight=camera+work
I can take pictures and view them with no problem. I can take video but when I try to view it, the screen is blank and nothing plays. Any ideas?
bump (needed)
I think this should be asked in that camera thread.. also the last couple posts show some solutions for other problems people are having, why dont you try those and see if it will solve your issue.
or install another video player like tcpmp and see if that will play your vids. also you could try changing the video recording format to .avi or .3gp
I have looked. No solutions I have seen. If you are able to point me in the right direction i'd appreciate it.
My rom is L26_3.53.502.0_WM6.1_PRO_V1
i fix my problemm affter instal this in my

Video quality of posts in Facebook and Instagram

Hi,
Did anyone else has problems with pixelated video in social networks (fb, insta). And i'm not talking about my uploads... Every video i see has this issue. I'll try to get a screenshot or video edit of this also.
Same for me, only vidéos but all apps: Twitter Facebook and Instagram..
I've just bought my Huawei P20 Pro and video quality in facebook, instagram, even some youtube videos is really bad, pixelated. I compare to my iPhone 6 which I still have it and it is a 4 years older phone which runs them perfect on a smaller screen. There must be some trick with the resolution that Huawei must fix! Any info to share?
Bad audio and visual
This is the same for me. The quality of the sound is bad as well. I think someone said on here that Snapchat doesnt use the camera on android but "screen records" the video thats on the screen or something, But the sound should be good.
It is so bad its like using a camera from 20 years ago
Same Here, Any Fix for This?
I have the same issue, can anyone direct me to any link that could help me solve this? Thank you!
Have you downsized screen resolution or set it to automatic?
Settings - Display - Screen Resolution.
xaik said:
Have you downsized screen resolution or set it to automatic?
Settings - Display - Screen Resolution.
Click to expand...
Click to collapse
No, it is just the way the app is on android I am afraid. I have learned to take the video using the camera app then later post to Instagram
It's a shame this, something needs to be done. Surely 2018 Android can take good quality videos using Instagram and snapchat
benanderson129 said:
No, it is just the way the app is on android I am afraid. I have learned to take the video using the camera app then later post to Instagram
It's a shame this, something needs to be done. Surely 2018 Android can take good quality videos using Instagram and snapchat
Click to expand...
Click to collapse
My gf cant post videos made outside of Instagram, on her Iphone. Instagram just closes.
So maybe Instagram is the one to blame.
For me, I recorded a video in 4K resolution with H265 audio codec. I uploaded to Youtube and wait for a while, YouTube process the video in 1080p 60fps. OK, not bad. But when I uploaded it to FB, FB downsized it to 720p 30fps. That is terrible. It's not the problem with the phone. My LG V20 also have similar experience. It's the Youtube, FB and Instagram to be blamed for downsizing the video files for easier upload.
---------- Post added at 12:24 PM ---------- Previous post was at 12:22 PM ----------
danvsima said:
Hi,
Did anyone else has problems with pixelated video in social networks (fb, insta). And i'm not talking about my uploads... Every video i see has this issue. I'll try to get a screenshot or video edit of this also.
Click to expand...
Click to collapse
No, I can play 4K vids from Youtube quite sharply.

Youtube uploads in 480p only

Hello,
I have noticed when I use the youtube app to upload videos, the video quality changes to 480p whenever the video is uploaded. I have tried setting the camera app to 1080p 60fps and UHD and changing the settings for upload quality in the youtube app, neither helped. This happens when uploading on either wifi or mobile data. Anyone knows whats going on?
Thanks
The issue you're having is solved in the YouTube app. Click on your profile picture in the top right hand corner then the settings option, next choose general and then upload quality. Choose original and what ever resolution you recorded in will be how it is uploaded. Hope this helps mate
Charos87 said:
The issue you're having is solved in the YouTube app. Click on your profile picture in the top right hand corner then the settings option, next choose general and then upload quality. Choose original and what ever resolution you recorded in will be how it is uploaded. Hope this helps mate
Click to expand...
Click to collapse
i have tried that, it doesn't solve the issue
It is definitely related to the youtube app. No idea how to fix it. What I have noticed is when I watch an uploaded video using any mobile device via youtube app, then the video is in 480p quality, but if i use my PC to watch it, then the video is in the original quality that it was recorded in. Whats going on here?
Same problem
I have same problem. But video quality is 480p even on computer. I uploaded one video more than week ago and it is ok. Three more videos in last 3 days show only in 480p. Backup to google photos is in 1080p.
So problem is only with videos in portrait mode. In landscape it is uploaded in 1080p. I try upload same video to vimeo and it shows 1080p on PC, but quality in android app is lower (i don't see in app setting button to change it).

Instagram Stories audio/video unsynchronized

Good morning guys,
I'm dealing with a very annoying issue with Instagram stories
For those who doesn't know, when we post a video with more than 15s, Instagram cut the video in 15s portions and post them in a sequence. Well, the fact is that when i'm doing this, the first segment is OK, synced audio and video. But the followings are always terrible, totally unsynced and the end of each segment's totally muted.
I've already tried all the alternatives, like using external apps, recording with camera app then uploading, but none of this actually worked
I've recently noticed that this issue's solved when I record using the codec H265 in native camera app, but the colors of the video changes a lot. I'm always having this trouble when I'm trying to record with Instagram app by itself.
I really don't know what to do by now, and I'm really (and saddly) thinking about returning the cellphone
Does anyone already heard about it?
Thank you in advance,
LMonnerat said:
Good morning guys,
I'm dealing with a very annoying issue with Instagram stories
For those who doesn't know, when we post a video with more than 15s, Instagram cut the video in 15s portions and post them in a sequence. Well, the fact is that when i'm doing this, the first segment is OK, synced audio and video. But the followings are always terrible, totally unsynced and the end of each segment's totally muted.
I've already tried all the alternatives, like using external apps, recording with camera app then uploading, but none of this actually worked
I've recently noticed that this issue's solved when I record using the codec H265 in native camera app, but the colors of the video changes a lot. I'm always having this trouble when I'm trying to record with Instagram app by itself.
I really don't know what to do by now, and I'm really (and saddly) thinking about returning the cellphone
Does anyone already heard about it?
Thank you in advance,
Click to expand...
Click to collapse
Did you reinstall the app? If not then uninstall and reinstall again and check.
I have the same issue, also with SnapChat..
I assumed this was an Instagram issue. I also get the failed by the third or fourth video in the story and no option to save it or reupload. Personally think it's the the terrible application developers for snap and Instagram, this phone is capable of amazing videos and photos and both those apps quickly ruin memories. It's beyond aggravating.
With mine aswell! This is super annoying. I pay so much money and can't even share stories?!
I should have never though buying Huawei...
Same issue here. The second and the following Instagram stories get out of sync. What could be causing it?
I also noticed the image on Instagram stories is very choppy.
I would appreciate any tip, as returning the phone is not an option.
anyone have a ugly grey filter on their videos on instagram its awful?!!!
Hey guys, are you still having the unsynchronized videos/audio in the 9.0.213 update?
I just recently started facing the same issue with my Instagram stories and chats , everytime I create a story or share a video through chat the audio ends before the video . It's so annoying , I've been using insta for years and that's never happened before !! It's the 21st century!!

Google photos can't play 4k video longer than a minute

Hi,
When I record a video (with stock camera app) in 4k that is longer than a minute in the photos app it laggs (1-4 fps), the sound is playing normally. When I try to play a 30 sec 4k video it runs smoothly. In other resolution everything is fine.
But, when I play that video in an other app (like Filemanager's built in video player) it is fine.
I deleted app data, and cache, still doesn't work.
I also tried to record a 4k 1 minute long video, wich is about 300MB, then I recorded a 10 minute video in FullHd wich is 1.6 GB, the FullHd video runs smoothly, so I don't think it is a problem with size. What could be the problem?
Same here brother. After i stabilized the video the vudeo become choppy. Or if I see recorded 4k video the video stuck at some piont and show like slidesjow of photos.
For the last 2 days, that is what i am frustratingly suffering. It was not sth existing a few days ago. I was wondering what caused this and saw your post. Appreciate all kinds of recommendations.
If anyone have a solution please let me know, I still have this problem. After June update all of my 4k videos are broken and I can't play them in Google photos.
Are you sure it happens only with videos longer than 1 min? I have the same problem but it's random.
Sometimes videos longer than 1 or 2 minutes play OK, sometimes very short videos lag.
Haven't tried less than 4k, though.
Super annoying - using VLC now.
Thuyamo said:
Hi,
When I record a video (with stock camera app) in 4k that is longer than a minute in the photos app it laggs (1-4 fps), the sound is playing normally. When I try to play a 30 sec 4k video it runs smoothly. In other resolution everything is fine.
But, when I play that video in an other app (like Filemanager's built in video player) it is fine.
I deleted app data, and cache, still doesn't work.
I also tried to record a 4k 1 minute long video, wich is about 300MB, then I recorded a 10 minute video in FullHd wich is 1.6 GB, the FullHd video runs smoothly, so I don't think it is a problem with size. What could be the problem?
Click to expand...
Click to collapse
I am facing the same problem
Hi, so I tried a few things, and it works.
Disable the app. If it asks to replace the app with the factory version click "ok". After that, enable the app, and DON'T update it, even if it asks to.
This worked for me, no problem at all, the 4k works, the slowmotion videos can be played without stopping too.
@Thuyamo so you lost the improved interface, dark mode and all that?
I am just afraid it will cause sync problems or something.
igavuzzo said:
@Thuyamo so you lost the improved interface, dark mode and all that?
I am just afraid it will cause sync problems or something.
Click to expand...
Click to collapse
I'm currently on version 4.11, the newest in play store is 4.19 so it's not that old. For me this downgrade didn't cause any sync problem. Since the screen is so dim I don't want to make it harder to see stuff on my phone outside the house?, so I don't use dark mode at all. But yes, I lost the dark mode feature. The improved interface is there, I didn't lose it.
If you have any questions, please feel free to ask.
I'm on 4.18.0.250747830 version, 1st play of recorded video was playing normally, smooth, but 2nd and so on lagging like hell
@godlesplay
https://www.apkmirror.com/apk/google-inc/photos/photos-4-11-0-236189753-release/
Try the second or the third one, please let me know if it works.
I don't care if it is working or not, to play videos I'm using MX Player Pro.
I created ticket [9-1423000026724] with Google One Support. Let's see how that goes.
Guys, this is a secret so SHHH don't tell anyone.
HTML:
https://play.google.com/store/apps/details?id=org.videolan.vlc
(Because, I mean, who in their right mind uses Google-anything. Just joking, but srsly.)
Ok, here is an update on ticket [9-1423000026724] with Google support.
Long story short, they said Google Photos cannot play 4k videos.
So I said that was not true and sent them screenshots of Photos running on an iPhone and on a Motorola Android phone, including the information pop-up that shows the video resolution.
They replied they did all they could and closed the case.
I am so dissapointed with their service. I did not expect a quick solution, but I thought they would acknowledge the bug.
What do we do now? I think opening more tickets with them is all we can do. Hope you guys can help me on that.

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