Kindle Looping Language - 7" Kindle Fire HD Q&A, Help & Troubleshooting

Hey all I have a problem that is driving me insane, my wife has a kindle fire hd7 3rd generation and it was getting slow and not running the best so i performed a restore on it. This kindle has not been rooted (until now) or modded in any way save for sideloading google chrome using an apk. After the restore, I attempted to setup the system for her again, the first screen is the select a language screen, I select English (usa) and click continue, it flashes over to the desktop of the kindle and loops right back to pick a language again. I can stop it by quickly pressing apps after I hit continue. I went into setting and selected the language, connected to wifi and registered with my amazon account, done everything you would normally do and when i press the home screen it just loops right back to the language select again. Ive tried 3 recoverys since then, including using the vol - power way and still the same problem. I tried the kindle first aid kit and tried wiping user and data but it did not help. I cant enable fastboot or i would install cm12 on it if nothing else. She doesnt want it modded just working but at this point im lost. Ive followed every guide to enable fastboot so i can flash it with a factory restore rom using the first aid kit but to no avail. Any help is much appreciated, if you can get rid of this language screen that would be the perfect solution.

Well... Not to sound rude but thanks for the help all...
If anyone else runs into this I have found a fix for it. If you are fast enough after pressing continue on the language select you can click on apps at the top and it will temp. stop looping. Drag down and go into settings and register your kindle, connect to wifi, all that stuff. Go into your Settings>Applications and enable (turn on) Apps from Unknown Sources. Now this is easier if you use a pc or other device, visit amazon.com and sign in to your account that your kindle is on, now use the search for apps and games at the top and search for es file explorer (any should work i used es) and send it to your device. Wait for it to install, press home and you will get the language select screen, pick one and press continue (one you speak) and quickly tap on either the broswer icon or the apps at the top. Open silk broswer if you didnt already and navigate to kingroot.net, download apk for kingroot from here and once its finished you will need to press home, do the language select again and this time press on apps only as we need to launch the file explorer. Once that is launched, navigate to the download folder and tap on the kingroot apk file and follow thru to install it, have it run after you finish installing it or press the home>pick language>apps again and tap on kingroot. Go through this until kingroot tells you root is successful. After this press home>language thing again>apps and now tap on Purity, then on tools then on bloat remover, scroll down this first list for Fire OS Setup, tap it and remove it. Go home and this time you will get an overlay screen with a finger and an ok button, tap ok and bye bye language screen, hello working tablet.

Related

HELP! Launcher Pro Error Rendered my phone USELESS

I've got launcher pro installed and all I did was select a setting under preferences from the home screen in the Launcherpro settings to restore back to its defaults. As soon as I did it asked me to restart. I selected to restart later and then it just started giving me this error:
The application Launcher Pro (process.android.process.acore) has stopped unexpectedly. Please try again. Dumpstate_app_201007291243_android_process_acore. Log has been saved. Use *900# to copy out log.
This error keeps coming one after the next. I can't do anything on my phone.
I searched everywhere online and the solution is "HARD RESET YOUR PHONE".
I called ATT cust support and they DON"T KNOW how to do it w/out going through the UI.
Everywhere online says hold the down button and power on while holding down. I tried that and it does NOTHING.
Somebody please help?
I don't understand why I can't even get to the factory reset menu at least?
I get all my notifications and everything. I can access anything that pops into my notification tray. It get's interuppted by the launcherpro error message but I can kind of plow through it but I can get to the messages application if there's a message in my notification tray or an email. Can I somehow get to the reset menu from that tray?
I can't access any settings normally because settings run off the home screen and my home screen is unavailable due to the launcher pro widget. I just got this phone...this SUCKS.
I can also access the phone through mass storage. I new to droid so I can't brainstorm any ideas.
Try this.
1. remove your battery wait a few seconds and replace it
2. hold down the up and down volume buttons and the power button until the att screen loads on the screen
3. make sure that reboot system now is highlighted (use the power buttons to move) and press the power button
That should reboot your system. If that doesn't work try repeating step 3 but select delete all user data instead.
If launcherpro is crashing, why not go to appbrain on a computer and give the command uninstall it there. In between the crashes, I am sure the phone will get the command and do the deed. Once done, reboot the phone and either TouchWiz should launch, or the screen that tellls you to select default launcher will come up, and allow you to select TouchWiz. Worth a shot I think.
So hold down and up simultaneously? along with the power button?
Do I hold these down until the reboot menu appears? or do I have to hold all three until a specific point during the phone boot then let go?
I've never heard of appbrain but I will check it out and try it if the reset doesn't work still. Thank You!
I tried holding up and down and power and it sent me to the menu Thank You!
the options are
reboot system now
reinstall packages
delete all user data
delete cach data
is this the stock menu? I was wondering if reinstall packages would correct the issue without erasing my data?
ladiesgod said:
I tried holding up and down and power and it sent me to the menu Thank You!
the options are
reboot system now
reinstall packages
delete all user data
delete cach data
is this the stock menu? I was wondering if reinstall packages would correct the issue without erasing my data?
Click to expand...
Click to collapse
I guess it wouldn't hurt anything to try. I would still try reboot system now first. If that doesn't work you may want to look into the appbrain solution posted above.
dontshakepandas said:
I guess it wouldn't hurt anything to try. I would still try reboot system now first. If that doesn't work you may want to look into the appbrain solution posted above.
Click to expand...
Click to collapse
Hey thanks for all you guys help so far. I have a few pictures and videos I'm trying to pull off before I try the complete wipe. I'm going to look into the appbrain software. Will update.
ladiesgod said:
Hey thanks for all you guys help so far. I have a few pictures and videos I'm trying to pull off before I try the complete wipe. I'm going to look into the appbrain software. Will update.
Click to expand...
Click to collapse
I think you may also need to add fast web installer to the toolchain. Get that on the phone first somehow if you need to (ADB install?).
ladiesgod said:
Hey thanks for all you guys help so far. I have a few pictures and videos I'm trying to pull off before I try the complete wipe. I'm going to look into the appbrain software. Will update.
Click to expand...
Click to collapse
Have you tried the reboot system choice yet? That will not delete any of your data, but it may restart Launcher Pro so that it actually works.
Yes it didn't work. I tried to reinstall all packages but it's looking for some type of ".zip" file at the root directory.
I think it's because I rooted it to sideload, and so this is not the stock reboot menu.
I'm going to have to research to find out what I need to do from here. I'm a brand noob but I think I'm on the right path.
Yes it didn't work. I tried to reinstall all packages but it's looking for some type of ".zip" file at the root directory.
I think it's because I rooted it to sideload, and so this is not the stock reboot menu.
I'm going to have to research to find out what I need to do from here. I'm a brand noob but I think I'm on the right path.
ladiesgod said:
Yes it didn't work. I tried to reinstall all packages but it's looking for some type of ".zip" file at the root directory.
I think it's because I rooted it to sideload, and so this is not the stock reboot menu.
I'm going to have to research to find out what I need to do from here. I'm a brand noob but I think I'm on the right path.
Click to expand...
Click to collapse
No, that is the correct reboot menu. The reinstall packages searches for update.zip in the root of the sd card, that is how you rooted the device. At this point I would suggest trying the Appbrain method and seeing if you can get that to work. I have never used it so I won't be much help there. If you can't figure that out deleting user data should fix your phone, but you will lose your data.
When you do get everything working I suggest you download rom manager from the market and making a backup of your ROM once you get everything working properly. That will enable you to use the reinstall packages choice to basically go back to a previous working version of your ROM.
Maybe adb (in Android SDK) can be used to remove Launcher Pro?
adb uninstall com.fede.launcher
The only problem is, I think USB debugging mode must be on for this to work...
ladiesgod said:
Hey thanks for all you guys help so far. I have a few pictures and videos I'm trying to pull off before I try the complete wipe. I'm going to look into the appbrain software. Will update.
Click to expand...
Click to collapse
If it's just pictures you are trying get, then go into mass storage mode, that you indicated you can do. Then take whatever you need off the phone and copy it to your computer. After that put the update.zip file found here onto the root of the internal sdcard. Disconnect the phone and reboot into recovery and apply the update.zip by reinstall packages. Once you get back up, do a factory reset and you will be back to a stock phone with root enabled. Either this, or get your pictures off the phone and then reflash with Odin3 One Click Downloader.
This is what happened. I guess pics/videos are saved to the SD card by default. I found them all there.
So I installed the update.zip file on my device.
I reinstalled packages. Everything went back to normal. A lot of my data was saved too!
I went to the market to download the Rom Manager and had issues. No matter how many apps I tried to download from the Market it stalled at "Starting Download". The ones I paid for said "installed" still.
I did a factory reset through the GUI. It worked. I can download now.
I entered the market with my known google username/password. I tried to reinstall ALL my paid apps. They no longer are marked "installed" but appear as if I did not pay.
Now I'm STUCK on how to get my paid apps back! Namely Rom manager PREMIUM for starters. There's no code or serial to enter. Is there a way to get this back w/out paying for it again?
From the source:
http://market.android.com/support/bin/answer.py?hl=en&answer=113410
It appears that you are following the steps. Is it possible you forgot your gmail sign in information and created a new account. A second factory reset may be needed.
This is the same thing that happened to me. Hard reset fixed it.
Sent from my Samsung Galaxy S
I'm all set, I used the WRONG account.
For future reference, you could have just removed launcherpro from adb.

[Q] home button and "swipe from the top" has disappeared

Hi everyone,
My home button and the "swipe from the top" has disappeared since my last restart. I really have no idea what's happened and now I am using the apps called "Button Savior" to return the home screen.Maybe thid was because I have deleted some system files from system/data/data/com.android. providers.settings. I have restarted several times and it didn't work for my device.Now its really inconvenient to use the Kindle Fire HD. My current software version is 7.1.13. Could you guys help me to solve this problem? Thank you very much in advance.
maybe pull the rom in the development section and see if you can get the deleted files from it?
the only time my framework dissapeared was when i was trying to install the play store. i got it back by renaming a couple google framework apk's in the system folder and restarting...
Hi adiliyo,
How can I pull the Rom in the development section? As I have deleted many system files, I think I am in a much bigger trouble than yours.
adiliyo said:
maybe pull the rom in the development section and see if you can get the deleted files from it?
the only time my framework dissapeared was when i was trying to install the play store. i got it back by renaming a couple google framework apk's in the system folder and restarting...
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1886189
if you can't get the individual files, maybe reflashing that rom will fix your problems
This happened to me, and some other folks. Look for a thread asking about how to view/run settings.
Anyway, some fixes mentioned were to turn off notifications for Gmail - hard to do if you can't get to settings, though.
What worked for me was to try and side-load an application - copy an APK file to the 'downloads' folder on your KFHD via a connected computer using the windows file explorer, or ADB - and then install the APK. In my case by clicking on it using a file manager. The KFHD told me that I would have to enable foreign application installs to finish the install of the side-loaded APK, and took me to that portion of settings that dealt with that. In that section was the 'Reset to Factory Defaults' button.
I pressed the reset button, and got everything back. Earlier applications (google play store) that I hadn't un-installed in an attempt to fix the problem were still there. Super User was intact. I downloaded & installed everything again, and all is working as it should be.
Until Amazon comes clean with this walking ad-server, details on how to modify it without introducing issues are going to be sketchy . It's just our lot in life, if you'll pardon. I appreciate having super user access, and all the Google apps I love to use, but what's really required is the ability to modify the boot loader. Until that's available, it's going to be try until it fails, and then scramble to recover.
Nice HW, but limited by Amazon's vision of the customers.
Pat
adiliyo said:
http://forum.xda-developers.com/showthread.php?t=1886189
if you can't get the individual files, maybe reflashing that rom will fix your problems
Click to expand...
Click to collapse
After I installed GO Laucher EX, I was able to access the settings. Download the software from amazon and put it into the file named" kindleupdates". there's nothing change after I updated my kindle. Now the software version's 7.1.15. the home button and return button are still missing.the werid thing is my kindle is still rooted!!! Now I really have no idea...
PMcHargue said:
This happened to me, and some other folks. Look for a thread asking about how to view/run settings.
Anyway, some fixes mentioned were to turn off notifications for Gmail - hard to do if you can't get to settings, though.
What worked for me was to try and side-load an application - copy an APK file to the 'downloads' folder on your KFHD via a connected computer using the windows file explorer, or ADB - and then install the APK. In my case by clicking on it using a file manager. The KFHD told me that I would have to enable foreign application installs to finish the install of the side-loaded APK, and took me to that portion of settings that dealt with that. In that section was the 'Reset to Factory Defaults' button.
I pressed the reset button, and got everything back. Earlier applications (google play store) that I hadn't un-installed in an attempt to fix the problem were still there. Super User was intact. I downloaded & installed everything again, and all is working as it should be.
Until Amazon comes clean with this walking ad-server, details on how to modify it without introducing issues are going to be sketchy . It's just our lot in life, if you'll pardon. I appreciate having super user access, and all the Google apps I love to use, but what's really required is the ability to modify the boot loader. Until that's available, it's going to be try until it fails, and then scramble to recover.
Nice HW, but limited by Amazon's vision of the customers.
Pat
Click to expand...
Click to collapse
It works!!!! all the missing parts have come back. the Go launcher EX has saved in Cloud.
solution
download an app called my android, open the app go to my apps and find the settings app then go to device and then go to factory reset. its the only way I found to access settings when drop down didn't work. after resetting to factory my buttons all came back after doing the tooltip for startup
What worked for me on my AF tablet was to uninstall all 4 Google APK files, then uninstall the Launcher Hijack. The tablet swipe down and home button both came back for me. I then re-installed the Google APKs, but didn't re-install Launcher Hijack. Tablet works fine, functions are normal, just have to put up with seeing the default Amazon screen first before tapping the Nova Launcher icon to get to my custom screen, a minor inconvenience, and I didn't have to do a factory reset.

[Q] home button and "swipe from the top" has disappeared

Hi everyone,
My home button and the "swipe from the top" has disappeared since my last restart. I really have no idea what's happened and now I am using the apps called "Button Savior" to return the home screen.Maybe thid was because I have deleted some system files from system/data/data/com.android. providers.settings. I have restarted several times and it didn't work for my device.Now its really inconvenient to use the Kindle Fire HD. My current software version is 7.1.13. Could you guys help me to solve this problem? Thank you very much in advance.
I think you have 2 options:
1. Reset KFHD to factory defaults.
2. Try to replace that file that you edited with original one. (I don't have the tablet with me now, i can send you this file in 4-5 hours as i get home).
Hi Melodycd
I think I have deleted a lot of system files, that's why I couldn't even open the Games tab, Shops tab and other Amazon customized apps. I have tried to install GO Launcher EX and failed to show in the screen( install in the system/app). , the reset options is not available as I couldn't swipe the top and access to the device section. there just nothing happen when I swipe the top screen. For the second option. My kindle fire has rooted, but if I want to transfer files to the tablet, it required the permission and also I have to switch it to USB mode, As I said I was not able to swipe the top screen. I am now entering into a endless loop.
Melodycd said:
I think you have 2 options:
1. Reset KFHD to factory defaults.
2. Try to replace that file that you edited with original one. (I don't have the tablet with me now, i can send you this file in 4-5 hours as i get home).
Click to expand...
Click to collapse
goseb said:
Hi Melodycd
I think I have deleted a lot of system files, that's why I couldn't even open the Games tab, Shops tab and other Amazon customized apps. I have tried to install GO Launcher EX and failed to show in the screen( install in the system/app). , the reset options is not available as I couldn't swipe the top and access to the device section. there just nothing happen when I swipe the top screen. For the second option. My kindle fire has rooted, but if I want to transfer files to the tablet, it required the permission and also I have to switch it to USB mode, As I said I was not able to swipe the top screen. I am now entering into a endless loop.
Click to expand...
Click to collapse
I think you still can use ADB to push files to your KFHD! If we make root manually for example and push super user via command on PC, you can do it with oher files also. Did you try this method?
Also you may Install ES File Explorer and download system apps via LAN or Cloud drive from you computer. There are many options in ES File explorer.
And what did make you to delete system apps??
Melodycd said:
I think you still can use ADB to push files to your KFHD! If we make root manually for example and push super user via command on PC, you can do it with oher files also. Did you try this method? And what did make you to delete system apps??
Click to expand...
Click to collapse
1.I have tried, but it just remind me that I don't have the permission. ( I have rooted and gave RExplorer the permission).
2. I am currently live in Sydney. So videos has been restricted by law. That's why I deleted the amazon customized apps. For the system apps, I was not able to sign in my google account. Searched online and the resolution was to delete the file under data/data/com.android.providers.settings. I did delete it and after restarted my kindle fire, the problem began...
i think you still can push needed aps via ADB. if Root explorer doesn't work, how did you delete files from system folder??
you probably need to remount /system as rw in adb and then chmod the files to give them the right permissions.
this is why i renamed the files i messed with instead of deleting them. much easier to change the name back if there are problems

Swiftkey 3 Tablet crashing on Kindle Fire HD 8.9

I've got a real issue here in that I was able to get Swiftkey 3 Tablet installed on a new 8.9 but it is misbehaving and continues to crash and respawn in an endless loop. I have a few seconds in between crashes to navigate around the device and I have tried several things to no avail.
I cannot Force Stop the service. I cannot switch to the default keyboard as there does not appear to be a menu item available for this. I've tried uninstalling but that fails. I've also tried resintalling but it stay in the same state.
Does anyone have experience with forcing the service to stop respawning and to switch the setting back to the default keyboard. If I cannot resolve this issue I will most likely have to reset the device which will cost me many hours in lost time.
Thanks in advance for any ideas.
I was able to find a utility on this forum that exposed the Language and Keyboard settings so that I could access the default keyboard again. This eliminated the crash loop. However, I still cannot uninstall Swiftkey. Any ideas?
Did you try to uninstall it with titanium backup?
Sent from my rooted Kindle Fire HD
swiftyjpow said:
I was able to find a utility on this forum that exposed the Language and Keyboard settings so that I could access the default keyboard again. This eliminated the crash loop. However, I still cannot uninstall Swiftkey. Any ideas?
Click to expand...
Click to collapse
What utility did you use?
Sent from my KFJWI using Tapatalk 2
swiftyjpow said:
I've got a real issue here in that I was able to get Swiftkey 3 Tablet installed on a new 8.9 but it is misbehaving and continues to crash and respawn in an endless loop. I have a few seconds in between crashes to navigate around the device and I have tried several things to no avail.
I cannot Force Stop the service. I cannot switch to the default keyboard as there does not appear to be a menu item available for this. I've tried uninstalling but that fails. I've also tried resintalling but it stay in the same state.
Does anyone have experience with forcing the service to stop respawning and to switch the setting back to the default keyboard. If I cannot resolve this issue I will most likely have to reset the device which will cost me many hours in lost time.
Thanks in advance for any ideas.
Click to expand...
Click to collapse
Factory reset?
jmoak said:
What utility did you use?
Click to expand...
Click to collapse
It's called NookColor Tools but works with Kindle Fire HD as well.
http://forum.xda-developers.com/showthread.php?t=868366
ayaxxa said:
Did you try to uninstall it with titanium backup?
Click to expand...
Click to collapse
Thanks for the tip. I tried to uninstall with Titanium backup and it did not appear to work. However there was then an uninstall button available in the Installed Applications menu and I was able to get it uninstalled.
This may have also appeared because when I did a reboot an update was applied which appears to have reset some things. One of the things that has changed is that all of the apps that I side installed or installed through the Play Store have disappeared from the Apps menus. It's not an issue since I have Nova Launcher installed and everything still shows in there.
So the issue with getting Swiftkey to work properly still remains and I sure am having withdrawl from not having this app. If anyone has any ideas or a procedure on how to get that to work it would really be helpful.
But I cannot customize Nova apparently and add icons to the desktops. What a pain. Still looking for solutions to get this all running smoothly.
i managed to get it working after finding this instruction http://blog.wuepics.de/2012/11/swiftkey-auf-dem-kindle-fire-hd/#axzz2GznJiTxt
unfortunately it is in german but the gist of it is
install swiftkey (via play store or side loading?)
find the apk file (data/app likely)
using es explorer click and hold the apk file until you see the options
select view
go into the lib folder > armeabi-v7a
extract libswiftkeysdk-java-internal to somewhere you ll find it (download folder...)
copy the extracted .so file in lib/armeabi-v7a to system/lib
copy app from data/app to system/app
click to install in system/app (not sure if needed, i did any way. sorry i am kindle/android noob )
change permissions to user read/write, rest read only (same permission as the other apps)
reboot kindle
go to keyboard settings, select swiftkey3
no more crashes.
unfortunately the kindle menu overlaps the keyboard a little bit in landscape mode. but to me that is just a minor inconvenience.
hope this helps.
okarr said:
i managed to get it working after finding this instruction http://blog.wuepics.de/2012/11/swiftkey-auf-dem-kindle-fire-hd/#axzz2GznJiTxt
unfortunately it is in german but the gist of it is
install swiftkey (via play store or side loading?)
find the apk file (data/app likely)
using es explorer click and hold the apk file until you see the options
select view
go into the lib folder > armeabi-v7a
extract libswiftkeysdk-java-internal to somewhere you ll find it (download folder...)
copy the extracted .so file in lib/armeabi-v7a to system/lib
copy app from data/app to system/app
click to install in system/app (not sure if needed, i did any way. sorry i am kindle/android noob )
change permissions to user read/write, rest read only (same permission as the other apps)
reboot kindle
go to keyboard settings, select swiftkey3
no more crashes.
unfortunately the kindle menu overlaps the keyboard a little bit in landscape mode. but to me that is just a minor inconvenience.
hope this helps.
Click to expand...
Click to collapse
That doesn't seem to do anything for me. Each time my kindle reboots, I have to go to system\apps and reinstall Swiftkey in order to get it to work. If I don't, I'll get keep getting that error msg "****key Tablet has stopped"
Has anyone figured a solution to this?
Translated from German to English.
vanizial said:
That doesn't seem to do anything for me. Each time my kindle reboots, I have to go to system\apps and reinstall Swiftkey in order to get it to work. If I don't, I'll get keep getting that error msg "****key Tablet has stopped"
Has anyone figured a solution to this?
Click to expand...
Click to collapse
After I read the response that the link was ONLY in German, I went to that site, and allowed my pc to translate it into English. This is what
I found:
In order to perform these steps is root access required.
Instructions
1 Charge here "NOOKcolor Tools" and installs it on the KFHD
2 Now go download your desired Tastaturapp on the Kindle.
3 Now open your file browser on the KFHD (eg ES Explorer )
4 Examined the copied in step 2 Tastaturapp
5 Keep it pressed to the apk., And choose "view"
6 Opens the "lib" folder
7 Opens the armeabi-V7A folder and select the . "so" file (!) from.
8 Click on "Extract". You possibly can you choose the path.
9.Geht now to the folder where you . "so" you extracted files and copy all the files into the / system / lib directory
10 Installed . "apk" the Tastaturapp and copied the . "apk" from the / data / app folder to / system / app Verzechnis
11.Startet the KFHD and opens new NOOKcolor Tools.
12th Now you can your keyboard to select under "Select Keyboard".
13th Ready!
Have fun with it
Please note that it is at your own risk and I take no responsibility for damaged equipment
This entry was posted KFHD Root & Mod , Kindle Fire HD and tagged Kindle Fire HD tagged on3 November 2012.
Now is it reliable? I don't know, but if you pay attention to the FIRST LINE, it states ROOT ACCESS IS REQUIRED. I have not rooted my Kindle Fire HD 7", so I can't try it out. But for those who have rooted their Kindle Fire, maybe you can try this. The site I had translated, http://blog.wuepics.de/2012/11/swiftkey-auf-dem-kindle-fire-hd/#axzz2GznJiTxt, is the site that was given. Good luck if you try it. ffman2152

How do I remove com.ezzebd.systemmonitor?

I installed an app called "System Monitor" while following a guide to rooting my HTC Desire 626 it appears to be malicious as I cannot un-install, disable or stop it using regular tools.
(I followed this guide: http://www.skyneel.com/2015/08/how-to-root-htc-desire-626s-without-pc.html
and installed this software Root_tool_V4.80.apk from this site: http://d-h.st/w6Os)
Attempting to un-install it with Malware Antibytes fails as the app seems to be intercepting all attempts to remove it . Whatever app or method I try to remove it with is shut down as soon as I tap un-install.
I think the original .apk has been replaced with something borderline suspicious. There is a page for the app that is now running on reverse.it:
https://www.reverse.it/sample/cab7c...510dfb21f1718a6fdce982a6bddd0?environmentId=8
Can anyone help??
any luck with this..facing same problem
I got rid of it on my Android device with Es File Explorer. Open ES, use the menu to find the installed Apps and select the offending System Monitor app. You will see it shows com.ezzebd.systemmonitor as the package name. Close the pop up details and tap and hold on the System Monitor app, you can select the properties button at the bottom of ES. This takes you to the uninstall/force stop screen. Choose Force Stop, say ok when prompted, and then Uninstall. It may throw you back to your home screen between the force stop and uninstall, I can't remember, but persevere if it does.
Hope that helps.
Thank you thank you! Using the ES File Explorer worked!

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