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I don't know what happened, but my phone won't stop rebooting! It does not give me enough time to process a factory data. I've tried to power it down and press volume up while pressing the power button, but it doesn't take me to the standard bootloader screen, just a dead looking android guy with a red triangle with an exclamation point in it. I have it off now because I don't know what else to do. The last thing I did before this happened was listen to a playlist on Spotify, nothing out of the usual. Any help would be appreciated.
beachswt21 said:
I don't know what happened, but my phone won't stop rebooting! It does not give me enough time to process a factory data. I've tried to power it down and press volume up while pressing the power button, but it doesn't take me to the standard bootloader screen, just a dead looking android guy with a red triangle with an exclamation point in it. I have it off now because I don't know what else to do. The last thing I did before this happened was listen to a playlist on Spotify, nothing out of the usual. Any help would be appreciated.
Click to expand...
Click to collapse
That's the screen you get before getting to recovery. Can't remember what you push from there but its probably power or a combination with a volume key.
Sent from my phone.
Mine did that the second after installing the update. I woke up to it in a boot loop. Went to best buy and the geek squad didn't know what to do and had no white ones in stock. I went home Started it in safe mode and did a factory reset. Now it's good as now.
Sent from my MB886 using xda app-developers app
Thank you
Markyzz said:
That's the screen you get before getting to recovery. Can't remember what you push from there but its probably power or a combination with a volume key.
Sent from my phone.
Click to expand...
Click to collapse
It seems to be a weird combination of lock plus volume up then down, but it finally worked!!! I feel like I've reset this phone a dozen times since I got it
So I have been trying to overcome the issue of power + vol up (held for 10, 15 seconds\ and more) not working on my device. No matter how long I hold the two it just won't reset the device.
At first I figured it could be kernel as that is the lowest code that I've knowingly changed.
Changing to back to stock kernel did not fix it.
I thought it could be any sort of thing so I redownloaded the NL 434 firmware and then also universal generic 434 firmware and flashed back to completely stock with flash tool, doing all wipes and excluding nothing.
Neither of those firmwares fixed the issue, the hard reset function still won't work on my device.
Additional info:
Both buttons function fine individually and can see no obvious reason to suspect it's a hardware fault (though see that it is feasible, just less likely).
I can confirm that it was working initially.
I have an unlocked boot loader.
The last time I can remember it functioning was prior to boot loader unlocking - the first thing I flashed after unlock was cm10.1 and I got stuck in sideload mode with no hard reset to get me out lol
Otherwise the device is fully functional. For the time being I am back on KA07 xperia revolution rom, with advanced stock kernel (cwm) from DooMLoRD.
If anyone has any suggestions or insight it would be greatly appreciated if you'd drop a comment :good:
EDIT:
I've restored back to 350 with EMMA, but to no avail . It did however tell me that my boot version is : 1264-2309 S1_Boot_Lagan_1.0_2
Is there anyway to change the bootloader :S
After getting home I tried re-locking the bootloader which didn't work.
really starting to wonder if I should be taking it back in as hardware fault.. wonder how that will go since I unlocked the BL
If anyone would be so kind as to do a quick test for me, would you please be able to go into service mode (open dialer type *#*#7378423#*#*) then go into service tests and select the buttons and switches one (I think that's what it's called )
When you hold down the volume up or down button, is it registering as 1 press, or several, continuous presses?
Cheers
DreadPirateDan said:
If anyone would be so kind as to do a quick test for me, would you please be able to go into service mode (open dialer type *#*#7378423#*#*) then go into service tests and select the buttons and switches one (I think that's what it's called )
When you hold down the volume up or down button, is it registering as 1 press, or several, continuous presses?
Cheers
Click to expand...
Click to collapse
Not entirely sure what you are asking, keyboard and switch, volume up only shows as volume up and volume down as just volume down, regardless if you hold it down or press it over and over again, or if you just press it once. Not sure if I am an idiot, but I couldn't work out how to test the keyboard from there.Although one interesting part is that is states it is not a test for the softkeys, but tests them fine
danw_oz said:
Not entirely sure what you are asking, keyboard and switch, volume up only shows as volume up, regardless if you hold it down or press it over and over again, or if you just press it once. Not sure if I am an idiot, but I couldn't work out how to test the keyboard from there.Although one interesting part is that is states it is not a test for the softkeys, but tests them fine
Click to expand...
Click to collapse
Yeah that was the menu I meant.. couldn't remember lol. Ok so when I would hold down volume up it plays a repetitive tone and the text on screen states "vol up", then "vol up vol up" for the longer I hold it (and the beep/sound keeps replaying... confusing sounding I know
When you hold the volume up botton down, does it just beep once and display vol up (exactly like if you were to press it once and release)?
Basically if I were to press it once, the phone would make a sound and the screen would display "vol up"
If I hold it down however it will register as a new press and the "vol up vol up" texts keeps refreshing as-though it was a new key press.
Also thank you very much for checking it out :victory:
DreadPirateDan said:
Yeah that was the menu I meant.. couldn't remember lol. Ok so when I would hold down volume up it plays a repetitive tone and the text on screen states "vol up", then "vol up vol up" for the longer I hold it (and the beep/sound keeps replaying... confusing sounding I know
When you hold the volume up botton down, does it just beep once and display vol up (exactly like if you were to press it once and release)?
Basically if I were to press it once, the phone would make a sound and the screen would display "vol up"
If I hold it down however it will register as a new press and the "vol up vol up" texts keeps refreshing as-though it was a new key press.
Also thank you very much for checking it out :victory:
Click to expand...
Click to collapse
Yep exactly as you say here.
Volume up once shows just volume up beeps once, twice shows volume up twice and beeps twice . Holding it down beeps over and over again and shows volume up twice.
Pressing volume down once from here (volume up volume up) shows volume up volume down, press volume down once more now shows volume down twice.
Hope this helps
danw_oz said:
Yep exactly as you say here.
Volume up once shows just volume up beeps once, twice shows volume up twice and beeps twice . Holding it down beeps over and over again and shows volume up twice.
Pressing volume down once from here (volume up volume up) shows volume up volume down, press volume down once more now shows volume down twice.
Hope this helps
Click to expand...
Click to collapse
Yeah it helps that I can probably assume that my buttons work fine.. I was thinking maybe they weren't registering as long pressed or something but apparently not this is really frustrating. Especially when an app freezes and I just have to sit there indefinitely till it comes back online or the battery goes flat
And I have no idea if it's something I did or something with the phone.
All I know for sure is that brand new it did work as I hard reset a couple times. Then I unlocked the bootloader and have no memory of it working since then... It makes no sense to me why completely returning to stock and relocking the bootloader has no effect though.
DreadPirateDan said:
Yeah it helps that I can probably assume that my buttons work fine.. I was thinking maybe they weren't registering as long pressed or something but apparently not this is really frustrating. Especially when an app freezes and I just have to sit there indefinitely till it comes back online or the battery goes flat
And I have no idea if it's something I did or something with the phone.
All I know for sure is that brand new it did work as I hard reset a couple times. Then I unlocked the bootloader and have no memory of it working since then... It makes no sense to me why completely returning to stock and relocking the bootloader has no effect though.
Click to expand...
Click to collapse
Yeah, I could imagine. You will have to find a cool fast battery draining game to help you along .
Not sure that it would be related to you unlocking the boot loader, otherwise I am sure quite a few would have mentioned that before now.
Do you even get the first vibrate confirmation? Have you tested the vibrate from the same service test menu?
danw_oz said:
Yeah, I could imagine. You will have to find a cool fast battery draining game to help you along .
Not sure that it would be related to you unlocking the boot loader, otherwise I am sure quite a few would have mentioned that before now.
Do you even get the first vibrate confirmation? Have you tested the vibrate from the same service test menu?
Click to expand...
Click to collapse
That what I'm thinking - can I seriously be the only one having this problem. And why the hell does everything else work perfectly fine lol.
And no I don't get any sort of response (vibration or anything). Normally it just results in the volume turns up then the screen locks or display just times out but even after a minute of holding pwr + vol up nothing happens and the phone is simply in sleep mode. Otherwise vibration works fine.. currently I'm restoring the backup I made of the out of the box stock rom.. that's pretty much the absolute last thing I can think of that might do anything. Trouble is I don't remember if I made the backup before or after unlocking the bootloader.. can't remember if I flashed a custom kernel to get CWM or installed it otherwise...
DreadPirateDan said:
That what I'm thinking - can I seriously be the only one having this problem. And why the hell does everything else work perfectly fine lol.
And no I don't get any sort of response (vibration or anything). Normally it just results in the volume turns up then the screen locks or display just times out but even after a minute of holding pwr + vol up nothing happens and the phone is simply in sleep mode. Otherwise vibration works fine.. currently I'm restoring the backup I made of the out of the box stock rom.. that's pretty much the absolute last thing I can think of that might do anything. Trouble is I don't remember if I made the backup before or after unlocking the bootloader.. can't remember if I flashed a custom kernel to get CWM or installed it otherwise...
Click to expand...
Click to collapse
I would recommend re unlocking the bootloader, the problem is a kernel level driver or hardware but it is definitely around that level.
Did you have any problems, or errors when you first unlocked the bootloader? Maybe Doomlord could give you some of his incredible knowledge on the subject
Sorry but are you trying to reboot the phone from a frozen state?
Sent from my C6603 using xda premium
Maddhouse said:
Sorry but are you trying to reboot the phone from a frozen state?
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
No the phone is 100% operational outside of the hard reset not working. It is just when I get stuck in a app that freezes or when CWM recovery tricks out and freezes I have to leave the phone for ages till either it a)unfreezes after an hour or so somehow, or b) the battery dies and it shuts off after a couple or more hours.
When your phone is out of action every second day simply cause you can't turn it off it gets pretty annoying haha. If it had a removeable battery I could easily live with it and just rip the batt out no dice.
Power + volume up + down all together
Sent from my C6603 using xda premium
Maddhouse said:
Power + volume up + down all together
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
He has tried that if you read the OP
danw_oz said:
He has tried that if you read the OP
Click to expand...
Click to collapse
I thought i couldnt see it, what post number is it?
Maddhouse said:
I thought i couldnt see it, what post number is it?
Click to expand...
Click to collapse
The very first
danw_oz said:
The very first
Click to expand...
Click to collapse
So I have been trying to overcome the issue of power + vol up (held for 10, 15 seconds\ and more) not working on my device. No matter how long I hold the two it just won't reset the device.
Can you change the bootloader? - Hard reset no longer working, Any insight?
So I have been trying to overcome the issue of power + vol up (held for 10, 15 seconds\ and more) not working on my device. No matter how long I hold the two it just won't reset the device.
At first I figured it could be kernel as that is the lowest code that I've knowingly changed.
Changing to back to stock kernel did not fix it.
Click to expand...
Click to collapse
Maddhouse said:
So I have been trying to overcome the issue of power + vol up (held for 10, 15 seconds\ and more) not working on my device. No matter how long I hold the two it just won't reset the device.
Click to expand...
Click to collapse
Yeah thats the one
Maddhouse said:
Power + volume up + down all together
Click to expand...
Click to collapse
Already tried that but no luck.
Stranger still is that I've began to notice that in flash mode the LED briefly flick green once then turns off when entering flash mode. Flash mode is still active, it just appears as though the phone is off :/
Hi guys, I am encountering the same problem as the guy mentioned underneath in this post, to which some forum users suggested holding the power + vol down to reboot the phone. However, when I tried to do so, the light of the back and home buttons started flashing instead of the phone rebooting. Would anyone happen to have a solution to the problem I am facing?
Originally Posted by mjfh81
Hi guys,
I've been loving my HTC ONE since finding Android Revolution HD and have never had any issues with the installation process. I downloaded 12.2 and went through the usual process and this time I chose to wipe user data only instead of clearing the previous ROM.
I went through the set up screen of Aroma as usual and ticked the options that I have always done but this time the installer is stuck at 0% for well over 2 hours now. The green bar still moves at the bottom but nothing has happened aside from that.
Whats the best way to get out of, what appears to be a frozen installation process? Is it best to just let the phone's battery run down or should I try to force quit the set up process?
Thanks
donkiez said:
Hi guys, I am encountering the same problem as the guy mentioned underneath in this post, to which some forum users suggested holding the power + vol down to reboot the phone. However, when I tried to do so, the light of the back and home buttons started flashing instead of the phone rebooting. Would anyone happen to have a solution to the problem I am facing?
Originally Posted by mjfh81
Hi guys,
I've been loving my HTC ONE since finding Android Revolution HD and have never had any issues with the installation process. I downloaded 12.2 and went through the usual process and this time I chose to wipe user data only instead of clearing the previous ROM.
I went through the set up screen of Aroma as usual and ticked the options that I have always done but this time the installer is stuck at 0% for well over 2 hours now. The green bar still moves at the bottom but nothing has happened aside from that.
Whats the best way to get out of, what appears to be a frozen installation process? Is it best to just let the phone's battery run down or should I try to force quit the set up process?
Thanks
Click to expand...
Click to collapse
Keep holding the power button down until the phone reboots, takes a while sometimes. Power and volume down might work also. Holding the phone under a bright light and holding down the power and volume down button is another option.
Once you reboot, just try installing ARHD again...
I don't think hes going to be able to get out of it with the power button, he should use the toolkit to force a reboot. Thats will work 100% of the time.
seh6183 said:
I don't think hes going to be able to get out of it with the power button, he should use the toolkit to force a reboot. Thats will work 100% of the time.
Click to expand...
Click to collapse
toolkit? all you need to do is adb reboot
Is it plugged into a charger?
If it is, unplug it.
dgtiii said:
Keep holding the power button down until the phone reboots, takes a while sometimes. Power and volume down might work also. Holding the phone under a bright light and holding down the power and volume down button is another option.
Once you reboot, just try installing ARHD again...
Click to expand...
Click to collapse
seh6183 said:
I don't think hes going to be able to get out of it with the power button, he should use the toolkit to force a reboot. Thats will work 100% of the time.
Click to expand...
Click to collapse
toolkit? adb reboot?
bright light and power button. that easy
Bright light and power button......works every time! Haha!
Hey guys,
So I have had my One more than a year, never root, never install any mod in it, just simple, daily use. It worked well till last night when some weird thing happened:
- At first, the Back, Home and HTC buttons keep flashing along with the screen. When I unlock my screen pass lock and go to the home screen, it showed a notification like "To restart the phone, keep pushing the power button for (x) second" with x is the count down number. After that, the phone is automatically rebooting, then the problem happen again.
- After a few times, I manage to shut it down properly then turn the phone up. As I notice, as long as I doing something with the phone such as calling somebody or checking facebook or simply sliding the home screen, thing is normal. But as I stopped using it, that weird notification pop up again
- The phone keep restarting after that, again and again. Sometime it boot successful, but when Im go to the home screen, the notification shows up and my phone restarts again. As I couldnt turn off my phone, it is drained and out of battery.
- This morning, I put the cable in and try to charge it, and My One now stuck at the first HTC logo screen then restarting and then stuck again. That looping process is drive me crazy. As I try to pull out the cable, the phone is not working (Obviously) since it is out of battery.
- As I hold down Power and Volume down, I can enter bootloader screen. I saw a "locked" banner and cannot navigate through the menu and can not press Fastboot or anything. After 2-3 seconds, the phone is shut down and keep looping.
Long story shot, can anybody tell me how to fix this. As I have a lot of pictures that havent been backed up, I really appreciate if I can keep everything without doing a factory reset. Oddly enough, I cant even do a factory reset since the bootloader is not working.
Please help.
Have you tried a factory reset?
On boot, bottom down n power will take u to fastboot.
You can do a factory reset from there.
HTC sync can save your stuff.
Sent from my HTC One_M8
mashk said:
Have you tried a factory reset?
On boot, bottom down n power will take u to fastboot.
You can do a factory reset from there.
HTC sync can save your stuff.
Sent from my HTC One_M8
Click to expand...
Click to collapse
As I mentioned above, I can hardly do anything from that fastboot screen. Up, down and power button is not working as I cannot navigate to recovery or factory reset. Even pushing power button wont do.
When I connect the phone to PC, nothing happen. It is because the phone is out of battery i suppose?
The problem is when I start to charge the phone, it will keep looping. But if I dont, the phone is death and I cant do anything.
I honestly dont know. I suspect you have
Fast boot selected under Settings>power.
You've got to try till you can get into fastboot otherwise send it for repairs.
Sent from my HTC One_M8
evelucife said:
Hey guys,
So I have had my One more than a year, never root, never install any mod in it, just simple, daily use. It worked well till last night when some weird thing happened:
- At first, the Back, Home and HTC buttons keep flashing along with the screen. When I unlock my screen pass lock and go to the home screen, it showed a notification like "To restart the phone, keep pushing the power button for (x) second" with x is the count down number. After that, the phone is automatically rebooting, then the problem happen again.
- After a few times, I manage to shut it down properly then turn the phone up. As I notice, as long as I doing something with the phone such as calling somebody or checking facebook or simply sliding the home screen, thing is normal. But as I stopped using it, that weird notification pop up again
- The phone keep restarting after that, again and again. Sometime it boot successful, but when Im go to the home screen, the notification shows up and my phone restarts again. As I couldnt turn off my phone, it is drained and out of battery.
- This morning, I put the cable in and try to charge it, and My One now stuck at the first HTC logo screen then restarting and then stuck again. That looping process is drive me crazy. As I try to pull out the cable, the phone is not working (Obviously) since it is out of battery.
- As I hold down Power and Volume down, I can enter bootloader screen. I saw a "locked" banner and cannot navigate through the menu and can not press Fastboot or anything. After 2-3 seconds, the phone is shut down and keep looping.
Long story shot, can anybody tell me how to fix this. As I have a lot of pictures that havent been backed up, I really appreciate if I can keep everything without doing a factory reset. Oddly enough, I cant even do a factory reset since the bootloader is not working.
Please help.
Click to expand...
Click to collapse
looks like an hardware defect, maybe your power button is stuck?
alray said:
looks like an hardware defect, maybe your power button is stuck?
Click to expand...
Click to collapse
I dont think so man. It seems working normal for me. But thanks anyway
evelucife said:
I dont think so man. It seems working normal for me. But thanks anyway
Click to expand...
Click to collapse
"To restart the phone, keep pushing the power button for (x) second" with x is the count down number.
Click to expand...
Click to collapse
Because this is exactly the message we usually get when holding the power button for more then 5 sec...
and that would explain the reboot issue
looks like the "power" key is always active
definitively sounds like an hardware issue imo
and your issue is even present in bootloader what confirm that this is an hardware defect.
alray said:
Because this is exactly the message we usually get when holding the power button for more then 5 sec...
and that would explain the reboot issue
looks like the "power" key is always active
definitively sounds like an hardware issue imo
and your issue is even present in bootloader what confirm that this is an hardware defect.
Click to expand...
Click to collapse
Yeah u has a point. Any idea how to fix that? Or I have to bring it to someone else to fix it.
evelucife said:
Yeah u has a point. Any idea how to fix that? Or I have to bring it to someone else to fix it.
Click to expand...
Click to collapse
You'll probably have to send it for repair. Better to contact HTC and see how much it will cost...
alray said:
You'll probably have to send it for repair. Better to contact HTC and see how much it will cost...
Click to expand...
Click to collapse
Thanks man. I will see if i can do.
So this morning I picked up my Note 4, used it normally to check emails, etc, went to turn off/lock screen and it wouldn't respond at all. I held down the power button and then it brings up the power menu, I restarted a few times and still nothing. Is my power button defective or could some setting have automatically changed the settings?
Go to *#0*# and select Sub-Key. Press every physical button on the Note 4 one by one (Volume Up, Volume Down, Home Button, Power Button On, Power Button Off). If the end result is PASS, then you're Power button is fine. Can also be a sticky / tacky power button, or something you modded in the settings.
artkrime said:
So this morning I picked up my Note 4, used it normally to check emails, etc, went to turn off/lock screen and it wouldn't respond at all. I held down the power button and then it brings up the power menu, I restarted a few times and still nothing. Is my power button defective or could some setting have automatically changed the settings?
Click to expand...
Click to collapse
arjun90 said:
Go to *#0*# and select Sub-Key. Press every physical button on the Note 4 one by one (Volume Up, Volume Down, Home Button, Power Button On, Power Button Off). If the end result is PASS, then you're Power button is fine. Can also be a sticky / tacky power button, or something you modded in the settings.
Click to expand...
Click to collapse
Just did the test, every button turned a different color, volume up (gray) volume down (green), menu (brown), home (blue) back (purple) , power (red, is this a fail?) but I didnt get any PASS. Is the power button supposed to have 2 colors, one for on and one for off? I tried holding down the power button but that brings up the power menu.
Also noticed that the screen will not dim or turn off automatically.
Update: I ended up doing a reinstall of the stock fw through Odin and it fixed it. I wonder what caused it and where those settings/issue where stored? I had tried doing a reset from within settings, but as I understand, that doesn't clear ALL the data.
I know how it feels when the diagnostic doesn't yield a pass. Glad to hear that reflashing the stock firmware resolved it though. Could have been something deep in the firmware causing this. Keep us updated if it persists again. The power button has been a culprit of problems in the past for many as well in previous Note devices. The final result should have displayed "PASS" on the display, perhaps you didn't complete the task, that's okay. Sometimes simply clearing the cache instead of factory reset could have resolved the problem as well. Samsung is notorious time to time.
artkrime said:
Just did the test, every button turned a different color, volume up (gray) volume down (green), menu (brown), home (blue) back (purple) , power (red, is this a fail?) but I didnt get any PASS. Is the power button supposed to have 2 colors, one for on and one for off? I tried holding down the power button but that brings up the power menu.
Also noticed that the screen will not dim or turn off automatically.
Update: I ended up doing a reinstall of the stock fw through Odin and it fixed it. I wonder what caused it and where those settings/issue where stored? I had tried doing a reset from within settings, but as I understand, that doesn't clear ALL the data.
Click to expand...
Click to collapse
I have a Note 4 too and since a few days I have been noticing this issue. The power button doesn't wake the screen up. I have to fiddle around the button a little bit, press it a bit harder sometimes and then it works.
Also noticed that when this happens, I unlock the phone using the Home button and when I try to use the power button then nothing happens. Keeping the power button pressed doesn't give me the reboot/boot options either until I fiddle with it.
The strange this is, one it starts working, i can use it again and again until I leave the phone aside until sometime and then the power button does nothing until i repeat fiddling it.
---------- Post added at 03:32 PM ---------- Previous post was at 03:31 PM ----------
Also ran the test : *#0*# and select Sub-Key
All buttons work except the power button but again if I press hard and try to nudge the button a little bit, I saw the colour change to RED. No PASS either.
Do you have any xposed modules installed? I had this happen with either gravitybox or wanam when I tried to tinker with the power menus. *3.
No. Everything is stock and not rooted either.
In my case, a complete wipe to factory fixed the issue for me and never had the issue since then, but it kind of sounds like you may have a hardware issue.
that's what I'm thinking too hw issue. But once it starts to work it works perfectly even pressing the button lightly. If the phone's been idle for a while that's when it starts. But anyway, I'll do the basics, factory reset and then bring it over to the carrier shop. Hate to send it away as its not that long ago i got the phone.
Thanks for all the help/comments.
I just started having the same problem myself. I think I'm going good to buy the right now. For the power button and have it installed.
corpuscallosum said:
that's what I'm thinking too hw issue. But once it starts to work it works perfectly even pressing the button lightly. If the phone's been idle for a while that's when it starts. But anyway, I'll do the basics, factory reset and then bring it over to the carrier shop. Hate to send it away as its not that long ago i got the phone.
Thanks for all the help/comments.
Click to expand...
Click to collapse
I am having the exact same problem , did you manage to solve it ?
No. But I've been using the phone less as in on holidays and noticed it hadn't been happening much. If issue still persists I'll bring the phone back to the carrier for a repair/replacement as it's still under warranty.
For the first few days power button worked occasionally now it has stopped working completely.
Sent from my SM-N9100 using xda Forums PRO
kabuk1 said:
Do you have any xposed modules installed? I had this happen with either gravitybox or wanam when I tried to tinker with the power menus. *3.
Click to expand...
Click to collapse
I have had wanam installed but I uninstalled it , also the phone failed the *0# test
Sent from my SM-N9100 using xda Forums PRO
The working of button changes with temperature. With a little heating with hair dryer the button started working.
Sent from my SM-N9100 using xda Forums PRO
I agree with the temperature because when I was in holidays the issue didn't happen and Iwas in a hot country with 35 deg C. Weird, so was my Note 4 built for Middle East?!?
My power button has started working 100% normal from falling the hw test earlier.
Sent from my SM-T320
I did a full factory reset and it appeared to work but after restoring all my apps and using it for a couple of days it started again. Brought it to the carrier to get it fixed as is still under warranty. They said it was a faulty "electrical component" which they replaced. Got the phone back and I restored all the apps. I have the problem again. I don't trust the carrier to have fixed the issue as it was intermitten in the first place. The button works continuously once it's stays working until I leave it aside for a while. I'll have to bring it back again and wait for a week!
I'll keep you posted.
^ blow some hot air with a hair dryer
My note 4 problem is whenever I remove the charger it went out and behave as it wants to start up and as soon as I replaced the charger I can turn it on and it stays on. Someone please help me with this