Storage causing crash after update to Marshmallow? - G 2014 Q&A, Help & Troubleshooting

A few weeks ago I received the Marshmallow update to my Moto G 2014. I switched back and forth between Internal/Portable storage, and also bought a bigger SD card to go in the phone.
Somewhere along the way, certain actions consistently cause an app to crash.
- starting the Uber app (it lets me log in, and shows the splash screen, but crashes before showing a map)
- attaching a location to a WhatsApp conversation (although attaching photos and documents seems to be fine)
- selecting "Start activity" from Google Fit.
These all worked fine before the update, and some searching didn't show any obvious suggestions of what to do. I've tried uninstalling apps, and also wiping their data but neither made any difference.
I can get a log using adb if it's useful and someone can point me to the right bit to look at.
Can anyone suggest how to stop these apps crashing?

I've tried taking traces using adb logcat. The crashes often seem to have an early error line like the following:
Code:
cutils : Failed to openat(/storage/emulated/0/Android): Permission denied
I can't find instances of similar issues online - has anyone seen this before or know what the problem might be?

Related

[ThinkTank] How to speed up Market after wipe (Partial fix)

Okay, this has been bugging me for a long time. I've been around since the beginning of G1 and have never seen a solution to this. I'm out of town on vacation, so my updates and responses may be slow. I've found a partial solution for this. If you don't want to read the fluff, drop down to Partial Solution sections, but be warned, this is not perfect (yet). Below is a quick spilling of my guts on this. Please excuse any grammar mistakes and fragmented thought. I posted this in DEV because more research needs to be done by someone that knows how this stuff works. If we get this worked out, I'll update this post with whatever information is necessary.
This post takes for granted the reader has some knowledge of file management and manipulation, so I won't get too detailed with how to copy/move/delete files. There is a lot of information here and I know most won't read it all, but I'm trying to get all the detail into this I can think of in hopes others have ideas that we can share.
I DO NOT KNOW THE RAMIFICATIONS OF WHAT THIS DOES! ANYTHING THAT HAPPENS TO YOUR PHONE IS YOUR FAULT, NOT MINE! Etc... Etc... Etc...
Issue: After flashing/Odin/wiping, sometimes the Market takes about a minute to load as does the app and security info screens. The Top Paid button is missing and all that's available is Top Free and Just In. Installing an app takes quite a bit of time. It eventually clears up, but it may take up to a week.
If you restore Market preferences via Titanium Backup or similar app, it can speed it up, but in the long run, you may get cross referenced apps over time or Market problems in general. For example, I install app1 and when it's finished, I select it in notifications and it takes me to app3. Some apps are also missing from Downloads and have to be installed again for them to show up. I also experience Titanium Backup not linking the Market correctly if at all. How to fix that is below, also.
How I Tested: I renamed /dbdata/databases/com.android.vending which reproduced the problem reliably and gave me a working set of databases and .xml's to look at.
Partial Solution: Save a copy of /dbdata/databases/com.android.vending/shared_prefs/vending_preferences.xml and put it back after you've restored your apps and opened Market once (just to lay down the directory structure). There are other files that will get more "stuff" back, but because of issues I've had between vending.apk versions, I choose to restore just this one file. It doesn't seem to change much. You can look in it and find some interesting things, but I've found changing it does very little if anything. Changing local_db_sync_required didn't do anything and it just reverted back to "false" for me.
What you will find, is Market will run quickly again BUT, you have no links so none of your apps show as installed. Although it will probably sync over time, the point of my messing around was fairly instant gratification. Thus the next section.
New Problem: Market speed is normal, but no apps are linked. Hey, I use Titanium backup! Fix Market links works, partially. I have 226 apps backed up in TB (Yes, this is why I wanted to get this working) and when I fixed Market links, it found 167. I fixed them again and it found 9, then 17, then 6 etc... It repeated some apps and never detected others. I checked and some of the "fixed" apps did not show in downloads... So I started looking. Menu -> Legend showed me part of the issue. Smiley face -vs- green M. For some reason, some of my apps were not linking properly. Here's how to get that part working.
Partial Solution: Here's what I did in TB. I filtered by Status: Backed up and Type: User. Starting at the top of the list, I long pressed on the first "smiley face" which means it didn't back up the Market link and if it was "Attached to Market", I Detached it. View in Market and installed the app. When it was done, I backed the app up again and viola, green M showing it backed up the Market link. I did this many, many more times to fix my links. It worked in all occasions as long as I could find the app in the Market. Of course, some apps installed outside the Market cannot be fixed (duh), but all others worked fine.
I still have a problem getting everything attached in one shot. If I fix Market links in TB, I still get strange results, but this is as close as I can get and I found quite a few apps that have not been linked for so long, they were a few revs behind, so I'm happy with how far I've gotten.
Questions that will be asked:
- Why didn't you force attach to Market with TB? Because it didn't work. Some indicated it did, but they didn't show up in Market as installed, they didn't back up as linked and some even reverted back to not being attached and the forced button was available. The above is how I got around all of that.
- What about the other cool DB's and .xml? I didn't find that it was worth any possible issues to restore anything else except this file. That is probably what got me into this in the first place. Your mileage may vary. DB's usually need an update script if any changes are made. If that doesn't happen and the schema doesn't match, that's usually bad. That's why a lot of ROM's require a wipe. The old doesn't match the new...
- Why can't you backup Market with TB now that it is working well? I could and it would probably work, but I know it won't work forever because it didn't before. It also won't help someone else who is in a similar situation. I've been using TB (paid) since it came out and I love it. But, it's not perfect.
- Why should I mess with this instead of waiting for it to fix itself? You probably shouldn't. I've found that if I did a restore of apps, some NEVER go back to the Downloads section without a re-install. That's my concern.
- I don't have any of these problems, why are you posting this? Because I and others have. The universe does not revolve around you. Please move on.
- Why did you post this in Dev? As I said in the beginning, because we need someone who knows how this OS works so maybe a reliable workaround can be had for all. I didn't post in DEV for exposure, I posted here because I started it and I don't know where to go. Maybe a fix can be turned into an app or incorporated directly within a ROM. Who knows? I'm not a DEVing, but I am troubleshooting an issue within the OS.
One thing I've found that helps, is I kinda ignore if it shows up in Downloads in the market after a restore. I check for updates using AppBrain app, it finds all the apps on the phone whether they're in the market or not. Then, whenever an app is updated, it directs you to the market download page. If the market link was broken, that will say "Install" instead of "Update", but an install at that point will update properly, and you'll now have a working market link.
The main goal of having apps show up in the market, IMHO, is updates and uninstalls. Use the system uninstaller rather than the market for uninstalls, and use AppBrain to find updates. Works for me.
Thanks a lot for putting this up! I was banging my head against the wall last night, as I ran into this issue again and couldnt remember how I fixed it on my G1
zimphishmonger said:
Thanks a lot for putting this up! I was banging my head against the wall last night, as I ran into this issue again and couldnt remember how I fixed it on my G1
Click to expand...
Click to collapse
yw
lotherius said:
One thing I've found that helps, is I kinda ignore if it shows up in Downloads in the market after a restore. I check for updates using AppBrain app, it finds all the apps on the phone whether they're in the market or not. Then, whenever an app is updated, it directs you to the market download page. If the market link was broken, that will say "Install" instead of "Update", but an install at that point will update properly, and you'll now have a working market link.
The main goal of having apps show up in the market, IMHO, is updates and uninstalls. Use the system uninstaller rather than the market for uninstalls, and use AppBrain to find updates. Works for me.
Click to expand...
Click to collapse
I rarely uninstall via market. Have an app that throws me straight to the system uninstaller from the apps icon. I like appbrain, but it exhibits the same issue as the Market for me as far as detecting installed apps in some cases. I use the Market for updates and it works fine for me as long as the apps are linked. I think it has something to do with the hash getting messed up in the assets.db

Captivate boots slow, issues. How to troubleshoot?

So, a little history...
I'm on my 2nd Captivate (unrelated issue). The boot problems didn't arise until I restored my data onto it. The first time I tried restoring system data along with my apps (which I figured was safe since I was going from 2.1 stock to the same) but that had lots of issues. So I did a factory reset, and started over. This time I just restored apps and their data, and a few specific pieces of system data (contacts, wifi APs, etc). That worked better. But later I got too aggressive with what system apps I "froze" (using Titanium Backup), and it got into boot loops I couldn't break out of. So I did another factory reset.
This time, first I carefully froze only apps I was to confirm were safe to freeze. I didn't proceed restoring my apps until I was done freezing and ensured it was booting fine. I then restored all my apps (and their data). The problem is now that it takes forever to boot... in fact, it'll go into a boot loop if I just leave it be. It seems the only way I can gain access is to try and unlock it before it's done booting, clear any "Force close" errors (sometimes takes a few tries) and given enough attempts, I can get in. But the boot takes an unbelievable amount of time, and even with my original apps is many times longer than before on my previous Captivate. Once I fuss my way in, it seems mostly fine, but something is obviously wrong and I want to get it straightened out.
Aside from doing another factory reset, and reinstalling all my apps (which takes like a day without troubleshooting after each, since batch restores in TB don't seem to work well on the Captivate so I have to do them one by one), I'm hoping there's a way to troubleshoot it in its current state and try to fix the problem surgically versus erasing and starting over. I looked at the logcat logs but got in over my head... there are so many errors and warnings and I don't know what's normal and what isn't... too many to know where to begin with searching Google.
So... advice? What tools are available? Even the logcat doesn't seem to kick in until the boot is mostly done, so I'm not sure if it can catch the problem while it's happening. One frustrating thing about Android is that is seems to have no "safe mode" or other diagnostic boot or full logging where you can methodically look at what's happening and experiment with the config. If this was a Windows, Linux or FreeBSD box I'd be in my element and able to get to the bottom of this, but on Android I feel even more crippled, locked-out and helpless than even on Windows. Urgh.
There's got to be a better way to troubleshoot and fix than endless random factory resets. This is something us anti-Windows people scold PC makers for, with all their use of "Restore CDs" for every minor and trivial software issue.
Thanks!
I can't help but think you are still disabling some essential system apps. Either that or one of your apps is causing major problems. Please list what you have frozen in tibu. Btw, the batch function works fine and is what most people on here use.
Also, what is force closing after you restore your apps.
newter55 said:
I can't help but think you are still disabling some essential system apps. Either that or one of your apps is causing major problems. Please list what you have frozen in tibu. Btw, the batch function works fine and is what most people on here use.
Also, what is force closing after you restore your apps.
Click to expand...
Click to collapse
First of all, thanks for taking a stab at this.
My frozen apps are:
* AllShare
* AT&T FamilyMap
* AT&T Hot Spots
* AT&T Maps
* AT&T Music
* AT&T Navigator
* AT&T Radio
* Daily Briefing
* Days
* Instant Messaging
* Media Hub
* Mini Diary
* Mobile Banking
* Mobile Video
* MobiTV
* Where
* Write and Go
* YPmobile
I also tried removing my MicroSD card, as well as switching back to Touchwiz (from LauncherPro). Didn't help.
Yeah the batch problem in TB is very frustrating. I'm using the pay/donate version so I'm missing out on a feature I paid for. I've been exchanging emails with Joel (the author) and we haven't figured it out yet. Batch backups work fine. Batch uninstalls also work fine (update: phone just spontaneously rebooted after about 50 or so uninstalls in a batch). It's the batch restores that seem to choke it. It's not corrupt backup files... a verify runs fine, and I can individually restore the same handful of apps one by one that will choke and hang/reboot the Captivate if attempted to restore in a batch.
The FC error I get is on boot-up, as I try to unlock the screen prior to the boot finishing. I often see "Process system is not responding".
I have aLogcat installed, if that's any use. A few questions about that:
- What's the best logging level to view on? In other words, do I care about "Warnings"?
- What errors are common, harmless, and safe to ignore?
Currently I've tried uninstalling everything down to just a few core apps. Certainly boots fine now, but I get plenty of warnings and errors in logcat.
Are u restoring just the user installed apps+data, or system apps too? Or restoring system stuff like contacts data, accounts prefs, etc?
diablo009 said:
Are u restoring just the user installed apps+data, or system apps too? Or restoring system stuff like contacts data, accounts prefs, etc?
Click to expand...
Click to collapse
I did not do a "restore system data" or any batch/bulk option in TB that restored all system data. As I recall, the only system data I restored a-la-carte (by selecting the individual item from the TB list) were:
Accounts
Bluetooth pairints
Bookmarks
Calendar
Contacts
Wi-Fi Access Points
These were all items in green in TB. I don't believe I restored anything else. Possibilities I suppose are wallpaper settings, "Country, Launguage, Time Zone"... but I definitely would not have restored anything not green.
Are these items safe? Is there any system data definitely not safe to restore? I have to wonder though, if "system data" is unsafe to even restore to the same stock OS version... why back it up at all?
I'm not a long distance from doing yet another factory reset I suppose, if it must come to that. But I'd love a way a bit more analytical/exacting to try and troubleshoot this other than "reinstall one app, reboot, see what happens" as that will take me a week to get back to where I was. I also suspect it's not just one single app that would suddenly show a huge difference after installing, but instead might be the cumulative errors from several apps and knowing how to identify that and clean them up would be useful.
Using adb logcat you can view what is occurring while the phone is booting and possibly see where it is hanging or what is causing the slow boot times. I have seen problems from restoring data such as accounts and contacts with titanium backup but does not seem that it should be an issue when using the same system though I have very little experience with the stock firmware. I know it is not an answer to your question but it seems that you are wanting to remove all the att/Samsung BS so why not flash a rom that does this as well as much more?
Sent from my ADR6300 using XDA App
Thanks for the tip about adb. I've actually not needed adb for anything yet so I've never set it up or used it. I wasn't aware that the service would be active early enough on the phone's boot process to allow it to log boot logs... nor was I even aware it could do this. I'll definitely check out how to set this up... however, if you have a free second and can point me in the right direction (FAQ, instructions, etc) it'd certainly be appreciated otherwise I'll search around and try to find it.
I could probably find other ways to restore contacts and could set my accounts up again manually but I really doubt that's the cause and the other ways are sort of a pain and imperfect. Since neither of us is really convinced that'd be it I won't bother yet until/unless you really suspect it.
I wondered how long it'd take before someone would suggest a custom ROM, this being XDA and all. Short version is I'm not really sold on the concept, as they are all based on the buggy beta leaked ROM, or 2.2 ROMs from other devices that have been hacked up to sort of work as well as possible on the Captivate. All seem to have issues... enough that I'm not really left feeling confident about them. Seems every release unleashes new issues despite addressing old ones, and all seem to have at least a handful of gremlin items that just don't work quite right. Don't have a warm fuzzy feeling, and I still feel like Samsung is going to release an official 2.2 for the Captivate within the next month or so, so I'm interested to see what comes of that. If nothing else, it'll give a better baseline for custom 2.2 ROMs. Then there's the 2.3 being worked on... now that might be interesting.
I don't really think my issue here is related to me running 2.1.
On my phone so it is a pita to search and add a link for you but search for android sdk and you will find what you need to get adb up and running.
And as far as the rom issue goes..it is your phone and I respect your concerns I just had to ask
I would think its media hub that slows it down. It will search your SD cards on every boot. I would start there first.
smokestack76 said:
I would think its media hub that slows it down. It will search your SD cards on every boot. I would start there first.
Click to expand...
Click to collapse
That's one of the apps I've frozen though.
For me the longest process while booting is the stupid media scanner upon bootup. Takes FOREVER for the phone to finally "boot" all the way up.
Been looking for a way to disable it (not really lol) and only have it scan manually to see if the boot time will improve. I'd start searching there.
Also - from what I've read nothing you did should have affected the phone. BUT - if your using Google for your Calendar and Contacts.. and they all get synced up to Google? Why bother doing the restore for those? After you sign up with the Market they get pulled back down to your phone automagically
It's definitely more than just the media scanner. I watch that. When everything is loaded up, it actually reboots in a loop unless intercept the FC. The media scanner will rerun over and over each time... far more than the standard two times.
And I use Google Calendar for my events, but I keep my contacts locally on my phone.
So what is the FC again?
Yep.. my media scanner will run at least 3 times before it stops checking everything.
Very frustrating that the software does this EVERY time I boot back into my phone - you'd think a programmer would put a check to see if it had run before or make it user configurable to scan when you want it to.
avgjoegeek said:
So what is the FC again?
Click to expand...
Click to collapse
See my second post (reply #3):
"Process system is not responding"
LOL sorry not enough coffee and a lil' guy that decided to wake up at 4a.m. = not a good mix.
Well.. did the ol' wise search of Google and came up with:
Might be a permissions issue. Easiest way to fix it is to run ROM Manager and have it fix permisions.
Run the command yourself in ADB:
Code:
Open terminal and
>su
$mount -a
$fix_permissions -r
The -r is optional, but necessary if you find orphaned apps (the app not found please reinstall message)
And reboot. That may help.
And it was also stated that you might have an errant widget/application causing the issue as well. That will be fun trying to figure out what it is.
And.. from my non-dev/non-professional experience - I have checked the logs on my phone and do see a large number of warnings on the phone - but never hindered performance.
So.. 99% of the time you can probably ignore them.
But back to the FC issue - I would try doing a restore of your apps/data again (I read where you have it back down to the "core) and then run the permission script or have ROM Manager do it for you and see if it returns.
Just an update that I think the "fix permissions" thing solved most (but perhaps not all) of my issues. Thanks so much for the tip. I've been reinstalling apps in batches and it's much better, although I see it getting bogged-down bit by bit and I can't pin down what or why.
Thing is, the apps I'm installing in these later rounds/batches shouldn't be resident all the time, shouldn't be auto-loading, and don't come up in things like Startup Cleaner or Advanced Task Killer. Nor do the various process monitors I've tried seem to have the granularity/ability to catch them while they're happening.
So things are better, but I still have some issues without a suitable means to diagnose. I don't get why just having more apps installed, but not running, should affect boot time so much. Hmm...
An inability to troubleshoot certainly rains on my love-affair with Android... not that I'm jumping to another platform anytime soon, but I really want this to work well (as well as be a good salesman to friends and family who often turn to me to show off quality technology).

Android.Processes.Media has stopped.

I am using X-Rom 2.3.1 and have issues trying to do anything in the Gallery or Google Photos app. Trying to copy, move, and sometimes view pictures throws an error saying it has stopped responding. This happens about 3 or 4 times for every picture moved, and it is frustrating. I've tried clearing Media Storage and Download Manager's , restarting the phone, and even disabling Media Storage. Disabling Media Storage worked, but I could no longer access the Gallery (which defeats the point of even trying to solve the error to begin with.) What should I do about this issue?
Edit: So I've gotten the error to stop appearing by using Simple Gallery instead of the Samsung Gallery. Simple Gallery is a better app anyway, so I don't mind using it. However, the thought that I am putting a band-aid on the problem doesn't sit well with me. If anyone has any suggestions, please let me know. I've tried basically everything a Google Search will find and no amount of cache clearing, app preference resetting has been able to fix it.
Edit 2: I apparently had some file in my downloads folder that was refusing to be read. I backed up the folder and deleted it and it works now.

Question Google Photos stuck on Getting your Photos on ZF8 *SOLVED*

*SOLVED*
Deleted whatsapp images folder which had null images in it and now it works. Weird thing is I don't have folder backup on and what does that folder have to do with getting my photos?
I have had a lot of devices including the Zenfone6 before the Zenfone 8 (8/256) I just got and I have never had any issues with Google Photos.
On this device however Google Photos does not work.
It is stuck on "Getting your photos..." for days without getting any photos what so ever, and without getting my photos it can't start to backup my new photos.
I have tried
Rebooting
Updating
Uninstalling
Installing
Clear Cache
Clear Storage
Turn Off
Turn On
Restart
I uninstalled and reinstalled multiple times but it does nothing. I also monitor transfer speeds and I can see that it isn't doing anything. My network is fast, around 300/50 speeds so this should be more than plenty to load some low res previews.
And best result I got was that it got about 10% of my pictures before just getting stuck again.
Without Google Photos the device for me is not usable.
I am using Photos since day one and it works well. Sounds like you may have to check all app permissions if they are set. Additionally finish the process of other Google apps like Store, services, mail etc as you might have missed some access allowance somewhere.
And it will not hurt to update the phone with Today's new version.
Kemez said:
I am using Photos since day one and it works well. Sounds like you may have to check all app permissions if they are set. Additionally finish the process of other Google apps like Store, services, mail etc as you might have missed some access allowance somewhere.
And it will not hurt to update the phone with Today's new version.
Click to expand...
Click to collapse
I have finished all other google services. I have given Photos all access and data access for wifi and mobile. Also if I would have missed something it wouldn't explain how I once got like 10% of my images, which I know after last reinstall don't get again.
Installed latest update. Checked all settings
I have no power savings on, unlimited data allowed. Wifi or Mobile makes no difference.
Unlimited Mobile data usage set for Photos. But it just doesn't do anything.
Due to some MFA applications I need daily I can't factory reset without it being a hassle for a lot of people without having another phone.
So what's another good small Android phone in 2021?
So After deleting my Whatsapp Images folder it started working. The odd thing here is that I don't even hav Folder backup enabled, for any folder none the less for the Whatsapp folder.
This is obviously a bug in Photos where it checks folders.
Not sure if this helps, but on my Pixel, the Photos doesn't always sync up new files that are externally loaded (not taken through the camera). However, if I open the Files app and browse to the folder, it gets refreshed. This might help someone as I spent quite some time trying to get the app to recognize the new files.

[Help Please] Galaxy store , Google Chrome , Android System Webview

Hello,
I've been debloating my samsung note 9 running android 10 and oneui 2.5 i have deleted a bunch of stuff and everything works fine however im experiencing a few issues and im guessing it has to do with something i have removed not knowing it was needed
I know i can do a factory reset but i have everything setup and running perfectly except these minor issues and wanted to see if anyone could help me pinpoint what services are missing that are causing the unusual behaviour
1.Google Chrome and Android System Webview show as needing updates in play store however they will not update when i try
2.Galaxy store opens but when i attempt to click my apps or update it loads a white page with a black bar then says 504 error timed out
3.Using Simple Gallery Pro application it requests i point it to the sd card location when i press ok to do that its meant to load the file manager window however i get file manage not responding then both apps close (when i open the file manager myself it opens fine)
Any suggestions on what may be causing these 3 issues would be appreciated
I guess it would be very hard to know like this. That's one of the reasons why you make back up but that is not important now since you don't have it. I had a similar problem you have been mentioning on the 1st and 2nd point and my problem was WebView.
Still having files not responding when trying to point simple gallery pro to sd card not sure if its app issue or if i have removed an essential service during debloat i feel like its a app issue because i can open the myfiles app and do everything without any issue other gallery apps work no problem ?
Other 2 issues #1 AND #2 have been resolved

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