Hi,
I have a T710 that's about 6 months old and had fairly light use.
Yesterday after charging up to 100% while off, it turned on only for the touch screen to fail to respond. The capacitive keys and fingerprint sensor and physical buttons all work perfectly, the tablet boots normally, and even responds to OK Google - but no touch is registered on the screen at all.
There is no screen protector on it and it has not been dropped or damaged. I noticed a day or two ago when playing a game that the screen was a little slow to respond, but put this down to maybe greasy fingers or a laggy game.
It is currently running a stock 5.01 Rom, although there was an update or week or two back - but I've had it working since then.
This happened once before about 3 months ago and I was in the process of returning it when I flashed a stock ROM through ODIN, which solved the problem and it worked fine until yesterday - this seems to suggest that it's not a hardware issue.
Before I go down the Odin process again and hence wipe it, are there any other things I can try that might work?
I've never rooted and the Knox counter is not tripped, so I could send it back under warranty, but that will mean sending it away and as I imported it from Hong Kong I don't know if Samsung will raise an issue (I'm UK based).
Previous googling when I had the issue before found a post or two suggesting that it was something to do with charging after letting it run down that led to others seeing the same issue - but can't find anything in this forum.
You don't need to wipe anything to flash with odin.
Just flash the latest stock firmware as is.
The easiest way to discover if it is hardware or software is to simply install TWRP.
However that will trip knox and potentially void the warranty.
The other test is to boot in safe mode.
Hold VOL DOWN while booting to the OS.
ashyx said:
You don't need to wipe anything to flash with odin.
Just flash the latest stock firmware as is.
The easiest way to discover if it is hardware or software is to simply install TWRP.
However that will trip knox and potentially void the warranty.
The other test is to boot in safe mode.
Hold VOL DOWN while booting to the OS.
Click to expand...
Click to collapse
I didn't realise that Odin flashing didn't wipe! Useful to know thanks.
I connected a mouse with a OTG lead last night so was able to back up what I wanted with Smartswitch - I then tried the device reset through smartswitch, which does wipe.
Unfortunately, that didn't resurrect the screen, so I've tried a couple of different ROMs through Odin since, with similar lack of success
Unfortunately, I don't want to find out that it needs warranty repair after installing TWRP and possibly getting that repair rejected because of a knox trip. Has anyone had experience of returning a knox tripped device with a screen fault and their response to it?
I'm going to let the battery run down fully and recharge to see if anything changes - as that is what seemed to work last time (don't ask me why though!)
Related
OK, here is my story with my Galaxy Note brick. Though I never tried custom ROMs after upgrading to ICS but rooted with temp CWM & superSU. All seem to be working ok. One fine day I did a factory reset, booting failed, Stock ROM with PC ODIN stuck at FACTORYFS. Then comes XDA with a solution to use a patched PIT file.
Vola, my phone was up and running with ICS but missing 3GB space. It wouldn't have bothered me had the phone been stable. It used to freeze 2-3 times a day especially while downloading from Google play. Digging further in XDA forums for a fix cleared about eMMC bug and and no way returning back to normal So I ran to SSC with a factory reset phone hoping they will replace mobo, as it failed to boot and stuck at Samsung logo. Told them that Kies update to ICS 4.0.4 caused the problem. But couple of hours later, I got my phone back but with 8.24GB space & ICS 4.0.4
Now, I needed a fool proof way of bricking but couldn't go for pulling out battery half way through stock flash ROM. Thought it would be tricky to explain what I was upgrading when I've already got the latest stock ROM just a day ago from SSC. hmmm... then I got hold of stock PIT file... flashed it. And now perfectly stuck at home screen. No recovery menu but only download mode.
Next visit to SSC within 24hours and a simple story line with a sad face.... "Installed many apps, caused force close. So I did a Factory reset. And the phone does not boot now". It was stuck on the very first screen.
Finally it is gone for mobo replacement and expected to be ready in 2 days - covered under warranty Now coming to my question part, "What are the quick essentials checks to be done before accepting my phone from SSC" I really wish that it is all fixed properly and I do not want to visit a service center again
arvichan said:
OK, here is my story with my Galaxy Note brick. Though I never tried custom ROMs after upgrading to ICS but rooted with temp CWM & superSU. All seem to be working ok. One fine day I did a factory reset, booting failed, Stock ROM with PC ODIN stuck at FACTORYFS. Then comes XDA with a solution to use a patched PIT file.
Vola, my phone was up and running with ICS but missing 3GB space. It wouldn't have bothered me had the phone been stable. It used to freeze 2-3 times a day especially while downloading from Google play. Digging further in XDA forums for a fix cleared about eMMC bug and and no way returning back to normal So I ran to SSC with a factory reset phone hoping they will replace mobo, as it failed to boot and stuck at Samsung logo. Told them that Kies update to ICS 4.0.4 caused the problem. But couple of hours later, I got my phone back but with 8.24GB space & ICS 4.0.4
Now, I needed a fool proof way of bricking but couldn't go for pulling out battery half way through stock flash ROM. Thought it would be tricky to explain what I was upgrading when I've already got the latest stock ROM just a day ago from SSC. hmmm... then I got hold of stock PIT file... flashed it. And now perfectly stuck at home screen. No recovery menu but only download mode.
Next visit to SSC within 24hours and a simple story line with a sad face.... "Installed many apps, caused force close. So I did a Factory reset. And the phone does not boot now". It was stuck on the very first screen.
Finally it is gone for mobo replacement and expected to be ready in 2 days - covered under warranty Now coming to my question part, "What are the quick essentials checks to be done before accepting my phone from SSC" I really wish that it is all fixed properly and I do not want to visit a service center again
Click to expand...
Click to collapse
Be in safe kernel if your on ics. You could check your device of the bug by downloading eMMC check in google play. Dont put your fate in that if your on stock ics rom not rooted you will not get the bug, be on the safe side.
arvichan said:
OK, here is my story with my Galaxy Note brick. Though I never tried custom ROMs after upgrading to ICS but rooted with temp CWM & superSU. All seem to be working ok. One fine day I did a factory reset, booting failed, Stock ROM with PC ODIN stuck at FACTORYFS. Then comes XDA with a solution to use a patched PIT file.
Vola, my phone was up and running with ICS but missing 3GB space. It wouldn't have bothered me had the phone been stable. It used to freeze 2-3 times a day especially while downloading from Google play. Digging further in XDA forums for a fix cleared about eMMC bug and and no way returning back to normal So I ran to SSC with a factory reset phone hoping they will replace mobo, as it failed to boot and stuck at Samsung logo. Told them that Kies update to ICS 4.0.4 caused the problem. But couple of hours later, I got my phone back but with 8.24GB space & ICS 4.0.4
Now, I needed a fool proof way of bricking but couldn't go for pulling out battery half way through stock flash ROM. Thought it would be tricky to explain what I was upgrading when I've already got the latest stock ROM just a day ago from SSC. hmmm... then I got hold of stock PIT file... flashed it. And now perfectly stuck at home screen. No recovery menu but only download mode.
Next visit to SSC within 24hours and a simple story line with a sad face.... "Installed many apps, caused force close. So I did a Factory reset. And the phone does not boot now". It was stuck on the very first screen.
Finally it is gone for mobo replacement and expected to be ready in 2 days - covered under warranty Now coming to my question part, "What are the quick essentials checks to be done before accepting my phone from SSC" I really wish that it is all fixed properly and I do not want to visit a service center again
Click to expand...
Click to collapse
Just check the service job sheet whether they replaced the mobo or not before taking the delivery ? As simple As that.
got my gnote back with new mobo
Well, it is almost like the 'law of attraction'... I didn't want any problem and when I got my gnote today... guess what ? phone vibration didn't work. I had to go back to the SSC.
Fortunately, they responded immediately and the SSC guy fixed it on the spot without another round of formal servicing process. As explained to me, an insulation sticker of the vibrator was not removed while slipping in the new mobo. I didn't care less to understand if that is true as I was excited to get my phone with 11GB internal storage .
All seem to be working fine as of now with stock ICS 4.0.4 :good:
Hi i have the Galaxy S4 Active from At&t SGH-I537. It is rooted using activeroot by geohot and i have removed some blootware with titanium backup. It has worked fine for months and all of a sudden today the screen went black. The led notification light works and i can hear myself getting text messages but the screen simply will not turn on. Tried booting into recovery with no luck the screen was still off. When i plug my phone into my computer i can browse my files through the computer normally. I requested a new phone under the factory warranty and just realized that i am screwed and will get charged full price for replacement because my phone is rooted. Does anyone have any suggestions??
Udipti said:
Hi i have the Galaxy S4 Active from At&t SGH-I537. It is rooted using activeroot by geohot and i have removed some blootware with titanium backup. It has worked fine for months and all of a sudden today the screen went black. The led notification light works and i can hear myself getting text messages but the screen simply will not turn on. Tried booting into recovery with no luck the screen was still off. When i plug my phone into my computer i can browse my files through the computer normally. I requested a new phone under the factory warranty and just realized that i am screwed and will get charged full price for replacement because my phone is rooted. Does anyone have any suggestions??
Click to expand...
Click to collapse
It sounds like your screen is broken, it could be something on the software side, but my bet is that the screen is broken. One thing you could try before sending it off for warranty replacement is to flash the Odin files for MF1, this will wipe everything but you would be able to see if the screen is truly broken or not.
If you do have to send it off for warranty, I suggest flashing the ML2 Odin package, don't flash the ML2 bootloader as this will provide you a way to get back to MF1. This will revert your phone to stock and they shouldn't be able to tell you rooted it. The flash counter shouldn't be tripped either since it's not possible to flash anything to the i537. Beware that your warranty replacement will probably come with ML2 pre-installed meaning you will no longer have root. Most of the time Samsung will simply replace your phone, but if they just install a new screen and don't update the firmware, make sure you don't flash the ML2 bootloader.
The other thing you could do is search around for a replacement screen and try to install it yourself.
All the Odin packages can be found in the i537 Firmware thread.
I have had my Sm-N910T for about a year now. When I first got it I rooted it without thinking it through. I used Odin and flashed cf autoroot. I unrooted it when it started giving me issues. Then it would restart, freeze, etc. I now have an app called wakelock and it prevents my phone from turning off. It works great it has the original firmware that installed through Samsung kies but when I try to restart it just shuts down. When I power off I can't always power back on right away. I have to pull the battery and hold the power button for 1 minutes release, then put the battery back in and it works again. I have put the original firmware and it is not rooted anymore. Is there any way I can fix this issue? So basically it works fine but if I turn it off I have to pull the battery to be able to turn it back on. Every once and awhile it'll go into download mode on its own too.
Enalay527 said:
I have had my Sm-N910T for about a year now. When I first got it I rooted it without thinking it through. I used Odin and flashed cf autoroot. I unrooted it when it started giving me issues. Then it would restart, freeze, etc. I now have an app called wakelock and it prevents my phone from turning off. It works great it has the original firmware that installed through Samsung kies but when I try to restart it just shuts down. When I power off I can't always power back on right away. I have to pull the battery and hold the power button for 1 minutes release, then put the battery back in and it works again. I have put the original firmware and it is not rooted anymore. Is there any way I can fix this issue? So basically it works fine but if I turn it off I have to pull the battery to be able to turn it back on. Every once and awhile it'll go into download mode on its own too.
Click to expand...
Click to collapse
Hi,
I have reported this thread to be moved to the right Q & A section where you might be able to get help quickly.
-Vatsal
Enalay527 said:
I have had my Sm-N910T for about a year now. When I first got it I rooted it without thinking it through. I used Odin and flashed cf autoroot. I unrooted it when it started giving me issues. Then it would restart, freeze, etc. I now have an app called wakelock and it prevents my phone from turning off. It works great it has the original firmware that installed through Samsung kies but when I try to restart it just shuts down. When I power off I can't always power back on right away. I have to pull the battery and hold the power button for 1 minutes release, then put the battery back in and it works again. I have put the original firmware and it is not rooted anymore. Is there any way I can fix this issue? So basically it works fine but if I turn it off I have to pull the battery to be able to turn it back on. Every once and awhile it'll go into download mode on its own too.
Click to expand...
Click to collapse
sounds like the same software issue I had. Idk what happened but the internal memory failed on my note 4. Have you experienced constant freeze ups? also have you gone into download mode with an error that says "mmc_failed can't boot"? It was something along the lines of that.
Re:
alfadog77 said:
sounds like the same software issue I had. Idk what happened but the internal memory failed on my note 4. Have you experienced constant freeze ups? also have you gone into download mode with an error that says "mmc_failed can't boot"? It was something along the lines of that.
Click to expand...
Click to collapse
Yes I have those same issues. I am getting a new phone but I have to give this one to someone else and I need it in good shape to give it to them. Do I need to just buy a replacement or is there any way I can get it fixed?
Enalay527 said:
Yes I have those same issues. I am getting a new phone but I have to give this one to someone else and I need it in good shape to give it to them. Do I need to just buy a replacement or is there any way I can get it fixed?
Click to expand...
Click to collapse
Have you tried to update to the latest firmware? DOK2 fixes a lot of issues including the memory leak.
Sent from my SM-N910T using Tapatalk
aaldiar said:
Have you tried to update to the latest firmware? DOK2 fixes a lot of issues including the memory leak.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
I updated it ota then on Samsung kies with the latest firmware. Everything works fine except the power off issues.
I think this is a common 5.0.1 issue, same thing started happening to me after update. Gotta wait for update or back to 4.4.4.
Enalay527 said:
I have had my Sm-N910T for about a year now. When I first got it I rooted it without thinking it through. I used Odin and flashed cf autoroot. I unrooted it when it started giving me issues. Then it would restart, freeze, etc. I now have an app called wakelock and it prevents my phone from turning off. It works great it has the original firmware that installed through Samsung kies but when I try to restart it just shuts down. When I power off I can't always power back on right away. I have to pull the battery and hold the power button for 1 minutes release, then put the battery back in and it works again. I have put the original firmware and it is not rooted anymore. Is there any way I can fix this issue? So basically it works fine but if I turn it off I have to pull the battery to be able to turn it back on. Every once and awhile it'll go into download mode on its own too.
Click to expand...
Click to collapse
I would recommend downloading the full DOK2 firmware. You can find it in the below linked thread. Make sure you use the newest version of ODIN to flash it 3.10.7.
It should give the phone aq complete clean install of the firmware. Kies sometimes can be janky. It you are going to get rid of the phone the best is to do a full ODIN flash.
http://forum.xda-developers.com/note-4-tmobile/development/mirror-stock-tw-t3260858
I been having the same issues ...even with full firmware flashed DOK2....I get internal memory failure. Hope someone finds a fix. Have to pull out battery, sim cards, and spen, then press all the buttons, thennnnn....put everything back to boot up. Power button won't work, and reboot won't reboot. It Just turns off. Sucks...I love this phone. Right now it's acting ok...occasionally I get freezes and major lag. Someone please help!
notufatjesus said:
I been having the same issues ...even with full firmware flashed DOK2....I get internal memory failure. Hope someone finds a fix. Have to pull out battery, sim cards, and spen, then press all the buttons, thennnnn....put everything back to boot up. Power button won't work, and reboot won't reboot. It Just turns off. Sucks...I love this phone. Right now it's acting ok...occasionally I get freezes and major lag. Someone please help!
Click to expand...
Click to collapse
I had this problem too except it got really really laggy and would constantly reboot anytime I tried to do anything. Best I could figure out was it was a problem with the internal sd. Called TMO tech support, told them I did factory reset, tried it without the sd card, blah blah blah. I said it's a hardware issue that is beyond my control and I don't feel like I should have to pay for it. They said well it sounds like you already did the work for us. I guess it was still under warranty but I got a new phone the next day and no problems since. Hopefully whatever was wrong they have fixed the issue by now but so far so good.
Definitely mention the mmc read fail error or whatever it says. All it cost me was a $5 charge. Give em a call.
I have the same problem, and it only happen when I update the phone to newest firwame, DOK2.
When I use COG1 firwame it very fast and easy use. but when I update DOK2 over Odin, I few very lag and usually restart the phone when I run a big application, then It can't restart after, just turn off.
And after that, can't turn on the phone. I had remove pin in 10s, pull in and it power on normal.
Sometime I turn on the power and the phone go into download mode with notice "mmc_fail can't boot".
Now I just only want to download my phone to old firwame, COG2 and use it normal, but the new firwame with new bootloader don't allow to download old bootloader. So sad
anyone can't show me how to download to COG2 firwame, Please....
tony yayo said:
I had this problem too except it got really really laggy and would constantly reboot anytime I tried to do anything. Best I could figure out was it was a problem with the internal sd. Called TMO tech support, told them I did factory reset, tried it without the sd card, blah blah blah. I said it's a hardware issue that is beyond my control and I don't feel like I should have to pay for it. They said well it sounds like you already did the work for us. I guess it was still under warranty but I got a new phone the next day and no problems since. Hopefully whatever was wrong they have fixed the issue by now but so far so good.
Definitely mention the mmc read fail error or whatever it says. All it cost me was a $5 charge. Give em a call.
Click to expand...
Click to collapse
Hello there, I'm having the same exact issue lately, phone is a Year old, and I think its failing, One question though!
Was your phone ever rooted? mine is, but I flashed the Stock DOK2, so its official with NO root now, but I think the Device status is CUSTOM not official, Also KNOX has tripped while rooting, would T Mobile honor a replacement? At least its on the Official OS with NO Root now.
Please enlighten me
Willy318is said:
Hello there, I'm having the same exact issue lately, phone is a Year old, and I think its failing, One question though!
Was your phone ever rooted? mine is, but I flashed the Stock DOK2, so its official with NO root now, but I think the Device status is CUSTOM not official, Also KNOX has tripped while rooting, would T Mobile honor a replacement? At least its on the Official OS with NO Root now.
Please enlighten me
Click to expand...
Click to collapse
Not really sure. Mine was never rooted. I've heard of plenty of people sending their rooted phones in with no problem.
thiennvbk said:
I have the same problem, and it only happen when I update the phone to newest firwame, DOK2.
When I use COG1 firwame it very fast and easy use. but when I update DOK2 over Odin, I few very lag and usually restart the phone when I run a big application, then It can't restart after, just turn off.
And after that, can't turn on the phone. I had remove pin in 10s, pull in and it power on normal.
Sometime I turn on the power and the phone go into download mode with notice "mmc_fail can't boot".
Now I just only want to download my phone to old firwame, COG2 and use it normal, but the new firwame with new bootloader don't allow to download old bootloader. So sad
anyone can't show me how to download to COG2 firwame, Please....
Click to expand...
Click to collapse
Make sure you are using the ODIN version 3.10.7 if you are using an older version of may be what caused the issue.
If you did use the newest Odin, then I would factory reset your device, but into twrp and wipe everything but external SD Card, boot back into download mode and flash the firmware again. Most likely a few files for messed up during your Odin flash and it messed up the process. Also make sure you are using the USB cord that came with the device.
I found the fix for this mmc_failed. Making a new thread for this.
---------- Post added at 06:11 AM ---------- Previous post was at 05:38 AM ----------
http://forum.xda-developers.com/showthread.php?t=3277144
Here's is the fix. Don't forget to hit Thanks button
Hi, first post and appreciate any help I can get with this issue.
I have a stock SM-N950F/DS Exynos XSG note 8. Before my problem started the phone had an OTA update notification and I chose not to not install it. Yesterday my battery ran out and the phone shut itself off. After connecting the charger and powering it up again it got stuck on the blinking Samsung logo. I waited for 15 minutes and did a "Volume Down + Power" reset. It still wouldn't go past the blinking Samsung logo after restarting. I then rebooted into stock recovery and did a cache wipe & factory reset. The phone still wouldn't go past the Samsung logo. I tried the factory reset / cache clear a couple of times and still no luck.
I then came across this forum and read a number of posts on how to flash stock firmware. Downloaded Odin v3.13.1 and flashed XSG versions of the following stock firmwares:
N950FXXS5CRK4
N950FXXS5CRJ6
N950FXXS5CRJ1
I used the 4 AP,BL,CP & CSC_OXM files each time. I cleared cache & did a factory reset before each stock firmware flash. Each of these 3 flashes PASSED in odin and each time the phone would reboot normally after the blue installing screen, but then get stuck on the blinking Samsung logo. Each time I waited for 2 hours+ at the Samsung logo just in case it took that long.
What else can I try? Are there any logs I can see that show me why the phone gets stuck at the blinking Samsung logo?
I would take your device to a Samsung Service Center and let them take a look at it. As this maybe an hardware issue.
iceepyon said:
I would take your device to a Samsung Service Center and let them take a look at it. As this maybe an hardware issue.
Click to expand...
Click to collapse
Unfortunately service centers here charge an arm & leg for hardware issues, if the phone is past the warranty date. I'd rather chuck it and get another one, if I can confirm its hardware related. Are there any software tools that can help diagnose hardware issues in a case like this?
I also thought of flashing TWRP and a custom ROM as someone else on this forum resolved a similar problem to mine that way. The problem is that USB debugging is off & OEM lock is on. Is there any way to switch on the first one & switch off the second one without access to the OS?
michaelusain said:
Unfortunately service centers here charge an arm & leg for hardware issues, if the phone is past the warranty date. I'd rather chuck it and get another one, if I can confirm its hardware related. Are there any software tools that can help diagnose hardware issues in a case like this?
I also thought of flashing TWRP and a custom ROM as someone else on this forum resolved a similar problem to mine that way. The problem is that USB debugging is off & OEM lock is on. Is there any way to switch on the first one & switch off the second one without access to the OS?
Click to expand...
Click to collapse
If it is hardware related then you would have to get it repaired as there is no software in the world that can repair your issue.
This is a hardware problem. U need to send it in.
And no they do not charge you an arm or leg for a check up. They will only charge you a diagnostic charge, which is way below sgd100. In malaysia it is rm50.
They will only charge you an arm or leg when you choose yes to replace the mainboard. For them to flash in the rom it's usually in malaysia no charge. Just the diagnostic charge.
But some service centres don't bother to check and directly ask you to change board. Then try those third party repair shops.
Sent from my SM-N950F using Tapatalk
Hey guys, second time this issue has happened now for me but seems worse now. I used posts from here to resolve back in March when device got stuck in a boot loop after an OTA update, I managed to use Odin and a firmware from Sams Mobile to flash the phone and get it working again.
This time seems different though, I haven't tried the above steps yet, but none of the drives are mounting in the android recovery menu, which makes me think the device is going to need replacing. Anyone else come across this?
Seems different?
Well I would try Odin and an official ROM anyway, no pain no gain right?
What exactly were you doing before this occured?
You try the old delete usb driver, restart computer, install usb driver then restart computer and restart phone and try again.
SirDigbyCC said:
Hey guys, second time this issue has happened now for me but seems worse now. I used posts from here to resolve back in March when device got stuck in a boot loop after an OTA update, I managed to use Odin and a firmware from Sams Mobile to flash the phone and get it working again.
This time seems different though, I haven't tried the above steps yet, but none of the drives are mounting in the android recovery menu, which makes me think the device is going to need replacing. Anyone else come across this?
Click to expand...
Click to collapse
there is never a bricked device for good just keep searching using very device speacific info, check on youtube and search the names exactly as the ypop up there will always be something
flairepathos.info said:
there is never a bricked device for good just keep searching using very device speacific info, check on youtube and search the names exactly as the ypop up there will always be something
Click to expand...
Click to collapse
Looks like he bricked his bootloader's storage access driver, which AFAIK is unrecoverable unless download mode / sahara / etc is fine, but if the board is refusing to mount data while in the bootloader, it's safe to bet the rest of the modes are ****ed.
To answer a few of your questions in one go:
When I flashed it before it was back in end of Feb so a good while ago.
Just before it went into this boot loop it was working normally playing music in my pocket while doing gardening.
Using ODIN this time failed as I don't think it could access any of the drives.
SapphireEX said:
Looks like he bricked his bootloader's storage access driver, which AFAIK is unrecoverable unless download mode / sahara / etc is fine, but if the board is refusing to mount data while in the bootloader, it's safe to bet the rest of the modes are ****ed.
Click to expand...
Click to collapse
Oh I see the issue now you need to wipe all and re-flash full firmware when flashing the device using Odin
if that doesn't work flash the partitions with the kernel drivers and system partition
I had a similar issue with my current mtk phone and it was because the boot/preloader partition bilieved i had flashed the wrong firmware for my device(it was just a different firmware release for my phone
Just to be safe some ota updates break wehn the bootloader is not unlocked (when updationg from say android 8(oreo) -9(pie)...)
especially because of code errors in the update, cache/vendor partition being too full after downloading update
SirDigbyCC said:
To answer a few of your questions in one go:
When I flashed it before it was back in end of Feb so a good while ago.
Just before it went into this boot loop it was working normally playing music in my pocket while doing gardening.
Using ODIN this time failed as I don't think it could access any of the drives.
Click to expand...
Click to collapse
If you're telling the truth, and it wasn't a bad module / firmware / etc, it is possible your eMMC got too hot and melted some solder. I've seen it happen before.
You'll want to diagnose everything you can. If you're on Windows, does it recognize a USB device or a COM device? If linux, does lsusb return anything useful about it?
If it's not being detected, and multiple wires doesn't change anything, are you able to access sahara mode / download / DFU? If so, go to those and try again.
If you are lying, and this is a bad firmware flash / OTA brick, you'll need to tell us otherwise we'll be going in circles.
So ODIN does recognise the device when in android recovery mode i choose the bootloader, but when starting it, it fails. I'll give it longer tomorrow but my inclination is it's a chip failure. I don't know hot to tell if it was a bad firmware flash, but the first (and only) time I flashed it was back in late Feb / Early March, and I have been using it fine with many OTA updates since then using the phone normally since. Before the boot loop I was playing music via Bluetooth speaker but the battery died while gardening, which the battery died on so played music directly on the phone (no update or anything) and the music stopped halfway through the song and it was in a boot loop.
I am taking the phone in for repair on Wednesday but it's really frustrating because I legitimately want to get to the route cause of the issues. I am covered by Samsung Care +, but I feel like if I screwed up the first flash, it's still only as a result of that first OTA update going wrong in the first place. Does that make sense?
SirDigbyCC said:
So ODIN does recognise the device when in android recovery mode i choose the bootloader, but when starting it, it fails. I'll give it longer tomorrow but my inclination is it's a chip failure. I don't know hot to tell if it was a bad firmware flash, but the first (and only) time I flashed it was back in late Feb / Early March, and I have been using it fine with many OTA updates since then using the phone normally since. Before the boot loop I was playing music via Bluetooth speaker but the battery died while gardening, which the battery died on so played music directly on the phone (no update or anything) and the music stopped halfway through the song and it was in a boot loop.
I am taking the phone in for repair on Wednesday but it's really frustrating because I legitimately want to get to the route cause of the issues. I am covered by Samsung Care +, but I feel like if I screwed up the first flash, it's still only as a result of that first OTA update going wrong in the first place. Does that make sense?
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I'm going to call hardware failure. It's extremely rare that any device will do what yours is doing without a bad firmware flash.. It's possible you had an OTA and it auto updated, then broke, but I doubt it.
SapphireEX said:
I'm going to call hardware failure. It's extremely rare that any device will do what yours is doing without a bad firmware flash.. It's possible you had an OTA and it auto updated, then broke, but I doubt it.
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I appreciate the vote of confidence, I don't think it was an OTA update that did it this time, it usually requests to do updates which I highly doubt I would have pocket approved through a flip case only short after pressing play on Spotify.
So I have taken it into Samsung for repair and they have confirmed it's a hardware issue that feels vindicating!
SirDigbyCC said:
So I have taken it into Samsung for repair and they have confirmed it's a hardware issue that feels vindicating!
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how much are they charging for the repair though? probably a motherboard replacement ? boy thats not going to be cheap!
shriom_manerker said:
how much are they charging for the repair though? probably a motherboard replacement ? boy thats not going to be cheap!
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It was free, turned out to be a hardware issue internally so I think covered by warranty as I have Care+ which has an excess of £40 which they didn't make me pay. They also replaced the screen due to some dead pixels, and the battery! Happy days!
Thanks all for your suggestions!