Database Develop

Backup My Settings Issue - How to remove from Google Servers.

Ive found an issue with google backup on 2.1 and 2.2 ROMs, the issue indicates that its related to my Google account rather than my phone (nexus one). Wondering if anyone else has seen the issue.
Cannot remove google's 'backed up' data from my account. I have previously used the google backup function (privacy settings - backup my data) which copies details of my bookmarks, wireless network keys, and installed applications on to googles servers. The purpose being when you log in to a phone it will automatically download all this information and 'recover' the phone.
The problem that im having now is that I cannot remove the 'backed up' data from googles servers.
I have....
1. Unckecked 'Backup my data' - which gives me the confirmation of:
"are you sure you want to stop backing up your settings and application data and erase all copies on googles servers"
(leave the phone for 48hrs to ensure that everything has been removed from google)
2. Wipe my phone, factory restore it.
3. Sign in to phone.
4. All settings are recovered to the phone............
I have tried about 10 different ROMS, complete wipe on each install, and complete format of SD card (no ext part).
anyone have any suggestions, done a good bit of searching through google support forums and found several other people having the same issue.
http://www.google.com/support/forum/p/android/thread?tid=473f18c38165709b&hl=en
http://www.google.co.uk/support/forum/p/android/thread?tid=74b4f8b8d5cb12e9&hl=en
Any ideas?

anyone solve this?
I too am having a similar problem...anyone know how to solve this.
I have found a work around which involves disabling the restore just before you set up the google account on first boot, however i would still like to remove the backup data from the google servers.
Thanks D.
joners said:
Ive found an issue with google backup on 2.1 and 2.2 ROMs, the issue indicates that its related to my Google account rather than my phone (nexus one). Wondering if anyone else has seen the issue.
Cannot remove google's 'backed up' data from my account. I have previously used the google backup function (privacy settings - backup my data) which copies details of my bookmarks, wireless network keys, and installed applications on to googles servers. The purpose being when you log in to a phone it will automatically download all this information and 'recover' the phone.
The problem that im having now is that I cannot remove the 'backed up' data from googles servers.
I have....
1. Unckecked 'Backup my data' - which gives me the confirmation of:
"are you sure you want to stop backing up your settings and application data and erase all copies on googles servers"
(leave the phone for 48hrs to ensure that everything has been removed from google)
2. Wipe my phone, factory restore it.
3. Sign in to phone.
4. All settings are recovered to the phone............
I have tried about 10 different ROMS, complete wipe on each install, and complete format of SD card (no ext part).
anyone have any suggestions, done a good bit of searching through google support forums and found several other people having the same issue.
Links removed
Any ideas?
Click to expand...
Click to collapse

make a new google account, lol
jk

Load a fresh ROM, then either:
1 - Unchecked the 'backup to Google's option when first signing in, or
2- Let everything restore, then remove everything from your phone (which will then be saved your Google backup).
If you do 2, then 1, and never re-enable 1, you should get the results you're looking for...
Sent from my Nexus One using XDA App

I just got an N1 coming from a mt3g and wanted a fresh start.
What I did on mine was skip the initial login on first boot from a new ROM, unchecked the backup my data thing, then added my google account.
Once my contacts, calendar, & mail sync'd, I went back and checked to backup my data, unchecked it, got the prompt you were talking about.
Waited a day, then checked the box again and nothing has sync'd from the mt3g.

ufvj217 said:
make a new google account, lol
jk
Click to expand...
Click to collapse
hahaha nice

[Q] My Internal Memory Is Disappearing And I Don't Know Why?

First about my phone, It's a Sprint CDMA Hero rooted and running Damages 2.09.1 rom. I have a 16gig card in it and the phone really works well.
Now my problem..........
My internal memory has a parasite that is slowly eating it away. I have figured out that when internal memory gets below 16MB it turns on the little warning in the status bar. So this is how I'm checking my internal memory so everyone that takes their time to respond to me is using the same method. I go to Settings> SD&Phone Storage, at the bottom of the screen that comes up is the "Internal Phone Storage" Available space and mine says 15.84MB. Today I installed a highly rated memory manager from the Market and it didn't help at all. So my first question is How much "internal Phone Storage" do you have left?
Now my second question is when you go to Settings> Applications> Manage Applications> and scroll way down to "Mail - HTC Corporation" and click on that. Now look at the storage. Mine says 15.64 MB Total. Which breaks down there to Application 2.59MB and Data at 13.05MB. Clearly my Mail program is holding the biggest chunk of memory. But I want to know how this compares to everyone else's. If this is true then it would account for the parasitic growth or loss of my memory.
So if I'm way different then this will start a good discussion on what to do about this problem. Just let me say at this point that I delete all email once I have read it. I delete the sent, draft and Trash folders too. I also go into the SD Card and delete everything that is in the .Mail folder. So if my phone is storing old email now I have to fine out where and delete it.........
Also I constantly clear out the various cache's that the phone has too. But this memory is slowly going away. Any help would be appreciated very much.
I also appreciate everyone weighing in on this perplexing problem.
Thanks for your help and comments.........
Lisa

You can try clearing data for mail. If you don't want to reset up your accounts, back up mail account settings with titanium backup and restore afterwards. Also, consider using apps2sd, and storage is a non issue.
Sent from my HERO200 using XDA App

How do I clear out the "mail data"? I have looked for that data and can't find it. If you could tell me where that data us located I would clear it NOW!
Also I will look into that apps2sd now also.
Thanks for your help......
Lisa

Double post, sorry, mods please delete

"Internal Phone Storage" Available space and mine says 15.84MB. Today I installed a highly rated memory manager from the Market and it didn't help at all.
Click to expand...
Click to collapse
you are confusing storage (like a Hard Drive) and RAM (memory)... the memory manager only helps keep unneeded programs from running in the background it will not free up space on the internal 'hard drive'
you could also 'upgrade' to CyanogenMod 6 as Android 2.2 natively supports putting apps on the SD card.

mslisaj said:
...when you go to Settings> Applications> Manage Applications> and scroll way down to "Mail - HTC Corporation" and click on that...
...Also I constantly clear out the various cache's that the phone has too...
Click to expand...
Click to collapse
mslisaj said:
How do I clear out the "mail data"? I have looked for that data and can't find it. If you could tell me where that data us located I would clear it NOW!
Click to expand...
Click to collapse
You 'clear data' in the same place you 'clear cache', which you said you know how to do above. Its in the manage apps menu.

Well how do I clear space on my internal "hard drive"? How do I clear mail data which seems to be hogging my memory?
Houston we have a problem and don't know how to fix it....

Yyou go to the same place we told you before. Settings, applications, manage, then view all and sort by size. Then you will see what's taking up space. You can go into it there and clear data. If you are rooted, download cachecleaner and run it. If none of that helps then you either have to start uninstalling apps you don't use or you've done something that is affecting your storage space and you need to probably do a wipe/reflash.
Sent from my HERO200 using XDA App

Well my Mail App or rather the stock HTC Mail app is the growing hog. When I go in to "Manage Applications" all I can clear is the Cache and NOT the data that is so big. I just don't get this. My memory, as I said has a parasite that is growing and eating memory. I'm right on the ragged edge of the flagged warning coming up about "low memory".
Here is a radical idea. Can I go in to the system> app folder and copy and save the HTC Mail apk and then delete the file and hopefully the entire Mail program from my phone. Reboot and then reinstall the HTC Mail apk and run it to reinstall it and then reset up my email? It's definitely the Mail application that is growing and I don't know why. It's saving mail somewhere...........
Also I downloaded and installed the Cacheclean program and ran it. It said all my cache was already clean so it proves I have been diligent about keeping what I can clean................
All help and idea's are appreciated.

mslisaj said:
Also I downloaded and installed the Cacheclean program and ran it. It said all my cache was already clean so it proves I have been diligent about keeping what I can clean
Click to expand...
Click to collapse
that's not what that means. that means either superuser permissions is not working properly, or you've lost root on your phone, or something related to busybox, per the app developer. believe me, i've ran into that application telling me the same thing multiple times. you could never keep cache that clean on your phone unless you never used it.

Well the cache cleaner isn't working. I checked the SU program and the cache cleaner is not listed there so I guess its not working. Busybox and SU are working for titanium so the cache cleaner is a dive.
Oh well I get A for effort. I'll just use this lousy hero till it runs put of memory and I guess get a better phone like a LG or Droid.......

Or when it's no longer functional you can run the ruu and see if that fixes anything

The htc mail app has a bug where the mail doesnt get deleted even when you empty the trash. Its stored somewhere hidden on the internal memory. Also if you sync mail for more than 3 days it seems to cause memory issues as well.
Best bet is to use the K9 mail app. It will allow you to keep things clean.
Now 13+ megs should not be causing an issue so obviously you have a decent amount of apps installed as well. Id recommend running the a2sd to keep your internal clean.

I am following through as I alway do to thank you all for your help and tell you how I resolved the problem. I received some great advice from everyone and the last tip, which is usually my luck was the best.
The bottom line someone questioned why I thought I lost root. I explained what was going on and the best and final suggestion was to down load the latest Superuser.apk and flash through "recovery". Yes I had to ask exactly what that meant but I followed the directions and did it. Problem solved. I had SU working on my phone for Root Explorer and Titanium Backup. Then I downloaded Cachecleaner and it worked this time perfectly and it found 25MB of junk on my phone and cleared it out. So now I'm running 40MB of internal memory with all my programs working rather snappy now. In my estimation I screwed up the SU with the memory manager that was recommended somewhere along the line. When it didn't do anything for me I uninstalled it and I think my SU went with it. But the phone is fixed and I want to thank you all for your time in responding to my problem and requests. Sometimes multiple............
Thanks again.....
Lisa

Captivate boots slow, issues. How to troubleshoot?

So, a little history...
I'm on my 2nd Captivate (unrelated issue). The boot problems didn't arise until I restored my data onto it. The first time I tried restoring system data along with my apps (which I figured was safe since I was going from 2.1 stock to the same) but that had lots of issues. So I did a factory reset, and started over. This time I just restored apps and their data, and a few specific pieces of system data (contacts, wifi APs, etc). That worked better. But later I got too aggressive with what system apps I "froze" (using Titanium Backup), and it got into boot loops I couldn't break out of. So I did another factory reset.
This time, first I carefully froze only apps I was to confirm were safe to freeze. I didn't proceed restoring my apps until I was done freezing and ensured it was booting fine. I then restored all my apps (and their data). The problem is now that it takes forever to boot... in fact, it'll go into a boot loop if I just leave it be. It seems the only way I can gain access is to try and unlock it before it's done booting, clear any "Force close" errors (sometimes takes a few tries) and given enough attempts, I can get in. But the boot takes an unbelievable amount of time, and even with my original apps is many times longer than before on my previous Captivate. Once I fuss my way in, it seems mostly fine, but something is obviously wrong and I want to get it straightened out.
Aside from doing another factory reset, and reinstalling all my apps (which takes like a day without troubleshooting after each, since batch restores in TB don't seem to work well on the Captivate so I have to do them one by one), I'm hoping there's a way to troubleshoot it in its current state and try to fix the problem surgically versus erasing and starting over. I looked at the logcat logs but got in over my head... there are so many errors and warnings and I don't know what's normal and what isn't... too many to know where to begin with searching Google.
So... advice? What tools are available? Even the logcat doesn't seem to kick in until the boot is mostly done, so I'm not sure if it can catch the problem while it's happening. One frustrating thing about Android is that is seems to have no "safe mode" or other diagnostic boot or full logging where you can methodically look at what's happening and experiment with the config. If this was a Windows, Linux or FreeBSD box I'd be in my element and able to get to the bottom of this, but on Android I feel even more crippled, locked-out and helpless than even on Windows. Urgh.
There's got to be a better way to troubleshoot and fix than endless random factory resets. This is something us anti-Windows people scold PC makers for, with all their use of "Restore CDs" for every minor and trivial software issue.
Thanks!

I can't help but think you are still disabling some essential system apps. Either that or one of your apps is causing major problems. Please list what you have frozen in tibu. Btw, the batch function works fine and is what most people on here use.
Also, what is force closing after you restore your apps.

newter55 said:
I can't help but think you are still disabling some essential system apps. Either that or one of your apps is causing major problems. Please list what you have frozen in tibu. Btw, the batch function works fine and is what most people on here use.
Also, what is force closing after you restore your apps.
Click to expand...
Click to collapse
First of all, thanks for taking a stab at this.
My frozen apps are:
* AllShare
* AT&T FamilyMap
* AT&T Hot Spots
* AT&T Maps
* AT&T Music
* AT&T Navigator
* AT&T Radio
* Daily Briefing
* Days
* Instant Messaging
* Media Hub
* Mini Diary
* Mobile Banking
* Mobile Video
* MobiTV
* Where
* Write and Go
* YPmobile
I also tried removing my MicroSD card, as well as switching back to Touchwiz (from LauncherPro). Didn't help.
Yeah the batch problem in TB is very frustrating. I'm using the pay/donate version so I'm missing out on a feature I paid for. I've been exchanging emails with Joel (the author) and we haven't figured it out yet. Batch backups work fine. Batch uninstalls also work fine (update: phone just spontaneously rebooted after about 50 or so uninstalls in a batch). It's the batch restores that seem to choke it. It's not corrupt backup files... a verify runs fine, and I can individually restore the same handful of apps one by one that will choke and hang/reboot the Captivate if attempted to restore in a batch.
The FC error I get is on boot-up, as I try to unlock the screen prior to the boot finishing. I often see "Process system is not responding".
I have aLogcat installed, if that's any use. A few questions about that:
- What's the best logging level to view on? In other words, do I care about "Warnings"?
- What errors are common, harmless, and safe to ignore?
Currently I've tried uninstalling everything down to just a few core apps. Certainly boots fine now, but I get plenty of warnings and errors in logcat.

Are u restoring just the user installed apps+data, or system apps too? Or restoring system stuff like contacts data, accounts prefs, etc?

diablo009 said:
Are u restoring just the user installed apps+data, or system apps too? Or restoring system stuff like contacts data, accounts prefs, etc?
Click to expand...
Click to collapse
I did not do a "restore system data" or any batch/bulk option in TB that restored all system data. As I recall, the only system data I restored a-la-carte (by selecting the individual item from the TB list) were:
Accounts
Bluetooth pairints
Bookmarks
Calendar
Contacts
Wi-Fi Access Points
These were all items in green in TB. I don't believe I restored anything else. Possibilities I suppose are wallpaper settings, "Country, Launguage, Time Zone"... but I definitely would not have restored anything not green.
Are these items safe? Is there any system data definitely not safe to restore? I have to wonder though, if "system data" is unsafe to even restore to the same stock OS version... why back it up at all?
I'm not a long distance from doing yet another factory reset I suppose, if it must come to that. But I'd love a way a bit more analytical/exacting to try and troubleshoot this other than "reinstall one app, reboot, see what happens" as that will take me a week to get back to where I was. I also suspect it's not just one single app that would suddenly show a huge difference after installing, but instead might be the cumulative errors from several apps and knowing how to identify that and clean them up would be useful.

Using adb logcat you can view what is occurring while the phone is booting and possibly see where it is hanging or what is causing the slow boot times. I have seen problems from restoring data such as accounts and contacts with titanium backup but does not seem that it should be an issue when using the same system though I have very little experience with the stock firmware. I know it is not an answer to your question but it seems that you are wanting to remove all the att/Samsung BS so why not flash a rom that does this as well as much more?
Sent from my ADR6300 using XDA App

Thanks for the tip about adb. I've actually not needed adb for anything yet so I've never set it up or used it. I wasn't aware that the service would be active early enough on the phone's boot process to allow it to log boot logs... nor was I even aware it could do this. I'll definitely check out how to set this up... however, if you have a free second and can point me in the right direction (FAQ, instructions, etc) it'd certainly be appreciated otherwise I'll search around and try to find it.
I could probably find other ways to restore contacts and could set my accounts up again manually but I really doubt that's the cause and the other ways are sort of a pain and imperfect. Since neither of us is really convinced that'd be it I won't bother yet until/unless you really suspect it.
I wondered how long it'd take before someone would suggest a custom ROM, this being XDA and all. Short version is I'm not really sold on the concept, as they are all based on the buggy beta leaked ROM, or 2.2 ROMs from other devices that have been hacked up to sort of work as well as possible on the Captivate. All seem to have issues... enough that I'm not really left feeling confident about them. Seems every release unleashes new issues despite addressing old ones, and all seem to have at least a handful of gremlin items that just don't work quite right. Don't have a warm fuzzy feeling, and I still feel like Samsung is going to release an official 2.2 for the Captivate within the next month or so, so I'm interested to see what comes of that. If nothing else, it'll give a better baseline for custom 2.2 ROMs. Then there's the 2.3 being worked on... now that might be interesting.
I don't really think my issue here is related to me running 2.1.

On my phone so it is a pita to search and add a link for you but search for android sdk and you will find what you need to get adb up and running.
And as far as the rom issue goes..it is your phone and I respect your concerns I just had to ask

I would think its media hub that slows it down. It will search your SD cards on every boot. I would start there first.

smokestack76 said:
I would think its media hub that slows it down. It will search your SD cards on every boot. I would start there first.
Click to expand...
Click to collapse
That's one of the apps I've frozen though.

For me the longest process while booting is the stupid media scanner upon bootup. Takes FOREVER for the phone to finally "boot" all the way up.
Been looking for a way to disable it (not really lol) and only have it scan manually to see if the boot time will improve. I'd start searching there.
Also - from what I've read nothing you did should have affected the phone. BUT - if your using Google for your Calendar and Contacts.. and they all get synced up to Google? Why bother doing the restore for those? After you sign up with the Market they get pulled back down to your phone automagically

It's definitely more than just the media scanner. I watch that. When everything is loaded up, it actually reboots in a loop unless intercept the FC. The media scanner will rerun over and over each time... far more than the standard two times.
And I use Google Calendar for my events, but I keep my contacts locally on my phone.

So what is the FC again?
Yep.. my media scanner will run at least 3 times before it stops checking everything.
Very frustrating that the software does this EVERY time I boot back into my phone - you'd think a programmer would put a check to see if it had run before or make it user configurable to scan when you want it to.

avgjoegeek said:
So what is the FC again?
Click to expand...
Click to collapse
See my second post (reply #3):
"Process system is not responding"

LOL sorry not enough coffee and a lil' guy that decided to wake up at 4a.m. = not a good mix.
Well.. did the ol' wise search of Google and came up with:
Might be a permissions issue. Easiest way to fix it is to run ROM Manager and have it fix permisions.
Run the command yourself in ADB:
Code:
Open terminal and
>su
$mount -a
$fix_permissions -r
The -r is optional, but necessary if you find orphaned apps (the app not found please reinstall message)
And reboot. That may help.
And it was also stated that you might have an errant widget/application causing the issue as well. That will be fun trying to figure out what it is.

And.. from my non-dev/non-professional experience - I have checked the logs on my phone and do see a large number of warnings on the phone - but never hindered performance.
So.. 99% of the time you can probably ignore them.
But back to the FC issue - I would try doing a restore of your apps/data again (I read where you have it back down to the "core) and then run the permission script or have ROM Manager do it for you and see if it returns.

Just an update that I think the "fix permissions" thing solved most (but perhaps not all) of my issues. Thanks so much for the tip. I've been reinstalling apps in batches and it's much better, although I see it getting bogged-down bit by bit and I can't pin down what or why.
Thing is, the apps I'm installing in these later rounds/batches shouldn't be resident all the time, shouldn't be auto-loading, and don't come up in things like Startup Cleaner or Advanced Task Killer. Nor do the various process monitors I've tried seem to have the granularity/ability to catch them while they're happening.
So things are better, but I still have some issues without a suitable means to diagnose. I don't get why just having more apps installed, but not running, should affect boot time so much. Hmm...
An inability to troubleshoot certainly rains on my love-affair with Android... not that I'm jumping to another platform anytime soon, but I really want this to work well (as well as be a good salesman to friends and family who often turn to me to show off quality technology).

[Q] Samsung Galaxy S apps not remembering their settings?

So a friend of mine updated his T-Mobile UK Samsung Galaxy S to the official 2.2.1 JPY firmware using Odin a few weeks ago. This went well, and is the same firmware that I've had on my unbranded SGS since December.
However, he has an interesting problem. Some of his apps (Handcent, Dolphin HD, plus a few others) seem to forget all of their settings every time the app is exited. For example, every time he goes back into Dolphin it enters the setup wizard as it it's being ran for the first time. This doesn't happen on every app, and it doesn't happen every time.
I noticed there are a couple of other threads on here with people reporting similar issues on custom ROMs (with no solution), but this is a stock ROM from samsungfirmware.com and certainly doesn't happen on my SGS, so it's not the ROM to blame.
Anyone know of a fix?

This question posted in the last few days .
jje

As I said in my post "I noticed there are a couple of other threads on here with people reporting similar issues ... (with no solution)". I wasn't being lazy and just starting another thread without doing some research first. I've read the other threads and they do not contain a solution that will work for him.
I'm assuming you're referring specifically to this thread? http://forum.xda-developers.com/showthread.php?t=992335 In my friend's case, rooting is not an option, so this solution won't work for him.
However, based on that it looks like a factory reset may fix it. If I don't come back people reading this can assume it worked.

Hello
I experimented the same issue.
Looking at some log traces event it reported some permissions errors on intestinal filesystem like database location access write errors. This can explain setting persistence trouble.
After various workaround, bypass or others kind of fallback I did a full reinstallation of filesystem including a wipe data of the system. Take care to backup application and sensible data SMS, photo...
Since all is working fine and no more problems with settings
I don't know if it's helping you.
This is just my personal experience on this same problem.
Perhaps more simple solution is possible
Regards
Gilles

Thanks. So far so good after a Factory Reset. If it were my phone I'd be looking at Logcat, etc, too, but it's a bit hard to do remotely.
It's odd how some apps saved their settings fine, but some don't.

A factory reset did fix it... for a while. But then other apps started suffering from the problem.
So I've been researching this a bit more today. Here's what I've discovered:
The problem is unique to Samsung Galaxy S phones, and appears to be only ones running 2.2.1 (but maybe 2.2. too?).
Samsung have renamed /data/data to /dbdata/databases, and shared preferences for applications are persisting in this folder even if the application is uninstalled. If you install the app again, the app becomes a different user from the one that owns the shared preferences.
For example - If you install some random application and you look at its process running with the ps command, it will show as "app_XX", where XX is some number. For our example here let's say it shows as "app_55". When it then saves its settings in /dbdata/databases the folder the settings are saved in will have owner (shown by ls -l) as "app_55" too. That's fine, and normal.
The seed of the problem is sewn when you uninstall the app. Those shared preferences are not removed. Even using the "Clear data" option before uninstalling doesn't seem to help. If you then install the app again and look at the output of ps you'll see the new app is "app_56". The shared preferences are still there from last time with owner "app_55", hence the permissions error when it tries to save its settings, as user app_56 cannot modify user app_55's files.
A factory reset obviously cures it as this, at least temporarily, as it wipes the data in /dbdata/databases.
If you're rooted, you can go into /dbdata/databases and delete the relevent folder for the application that's having the problem. It will be recreated with the correct owner next time the app saves its settings.
I didn't try chown to change the owner to the correct one, but maybe that's a way to keep the old settings and correct the problem.

Bingo. No wonder my titanium backup is not remembering the preference settings.

Clearing Cache Fixed My Lag

I have the 8 GB model and over the past couple months it has really started to slow down. Everything from opening apps to changing the screen orientation to unlocking the device was really slow. It was nothing like the buttery smoothness I enjoyed when I first received the device. I recently fixed my lag by clearing the cache using a program called Clean Master. The steps I took are as follows:
1) Download and Install Clean Master from the market
2) When you open the app, there will be 4 choices. Select History
3) Give the app some time to calculate all the cache being used. When it finishes, make sure System Cache is checked and then click the clean button on the bottom.
That's it. After I did that I noticed a dramatic improvement in the tablet's responsiveness. I know that you can also clear your cache out in Settings > Storage > Cached Data. That may or may not do the same thing, but for me I used Clean Master and it worked.
I did a search and couldn't find this posted so I wanted to share it in hopes of helping others out. So for those of you with lag, give this a shot and let me know if it helps you out. If it does, maybe we can discuss why this works and what the root cause of the problem is in the first place.

u dont need to install 3rd party cache cleaner in android now (ICS and JB)
go to settings>Storage>cached data
click on it and clean it.
and please this is well known method so please use search before starting a new thread.

Closed, addressed in other threads