Hi guys, recently i bought a T-mobile galaxy s6 from craigslist, i checked the imei and it was clean nothing wrong with it at all.
The phone is completely stock not even rooted. But the thing is the imei number under the settings is different than the one underneath the glass cover in the back. Both imei numbers are clean. The phone is locked right now and i can't use it for my at&t number. I talked to T-mobile customer service and they said that the phone should be unlocked with the imei number on the back of the phone. But when i gave them the imei number from the settings they said that it is invalid and won't show up in their system or data. So, I called Samsung and they said they won't be able to do anything at all, i just have to call T-mobile, but T-mobile is telling me to call samsung, and its just going through a cycle a stupid one. Both are knows for bad customer satisfaction and it is true.
Please, anyone have any idea how to unlock the phone? or overwite the imei number to return it back to the original one! Both companies won't help as they don't know what to do. I am sick to the bones of being a customer for both. BTW the device unlock app thing by t-mobile did not help the issue. it says can't recognize the device
hammy88 said:
Hi guys, recently i bought a T-mobile galaxy s6 from craigslist, i checked the imei and it was clean nothing wrong with it at all.
The phone is completely stock not even rooted. But the thing is the imei number under the settings is different than the one underneath the glass cover in the back. Both imei numbers are clean. The phone is locked right now and i can't use it for my at&t number. I talked to T-mobile customer service and they said that the phone should be unlocked with the imei number on the back of the phone. But when i gave them the imei number from the settings they said that it is invalid and won't show up in their system or data. So, I called Samsung and they said they won't be able to do anything at all, i just have to call T-mobile, but T-mobile is telling me to call samsung, and its just going through a cycle a stupid one. Both are knows for bad customer satisfaction and it is true.
Please, anyone have any idea how to unlock the phone? or overwite the imei number to return it back to the original one! Both companies won't help as they don't know what to do. I am sick to the bones of being a customer for both. BTW the device unlock app thing by t-mobile did not help the issue. it says can't recognize the device
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There was a guy on here named Stilfilz i think was his name. Maybe ask him.
Possibly the IMEI tmobile cant find in their system can be a metropcs galaxy s6 IMEI which is also sm-g920T hardware.
good luck
tyrone1 said:
There was a guy on here named Stilfilz i think was his name. Maybe ask him.
Possibly the IMEI tmobile cant find in their system can be a metropcs galaxy s6 IMEI which is also sm-g920T hardware.
good luck
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yeah i was in touch with the guy last night, but sadly the flexihub did not work on my computer we tried many times but no luck i always get no internet connection even though the internet is working . Do you think if i flash a metropcs stock rom it would help unlocking it? i think the phone is refurbished thats why i have a different imei number.
when i looked up the imei under the settings, i checked online for the imei and it says for model number SM-G920F ? should i flash a stock rom for that model number or what
Quick update ....
So I flashed a galaxy s6 AT&T stock rom 6.0.1 and its working fine. No longer need the t-mobile device unlock app, but now i am to the point where it asks for the unlocking code.
Should I purchase an unlock code online using the imei number the one from the settings?
UPDATE:
Thanks to Stilfilz , i flashed the stock rom then rooted it, then Stilfilz got it unlocked. Took only 3 minutes. now it is working with an AT&T sim card with no issues.
Hi, i have the same problem with my galaxy S6 edge, the IMEI number under setting is different from the one in the back plate. if you have a way to fix this please please email me at [email protected]
Thank you.
Please help me with this issue, i tried to flash it with original ROM using Odin, but no success. Any input would be appreciated. Thank you
Related
and today when I was looking into unlocking my phone, I noticed that the system IMEI is different from the IMEI label on the back of the phone.
I am using a deep shining ROM. did the ROM flash over the IMEI or was my phone just messed up to begin with?
also is there a soft method of finding out whether or not my phone is already unlocked?
Sorry to say but that guy messed your over by changing the IMEI. Flashing a rom doesn't do anything to IMEI, special tools and software CAN change it, and that is what this guy did. You can't do anything to change that, as changing IMEI is downright illegal and you dont want to get caught up in that.
As for finding out if its unlocked, take another companies SIM CARD, ie if you are with ATT, go and get a Rogers, or whoever else uses a SIM CARD, and find out if it will work in the phone.
so, it is quite possible that this phone is stolen? damn... what are the potential consequences of that? if he switched the original IMEI to the current one that I have, what if someone legitamately uses the imei on the same network, am I going to be screwed?
SUBLIMINALLYINC said:
so, it is quite possible that this phone is stolen? damn... what are the potential consequences of that? if he switched the original IMEI to the current one that I have, what if someone legitamately uses the imei on the same network, am I going to be screwed?
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No you will not get screwed. {Unless you really want to; then I'm sure we can arrange for it}
IMEI {International Mobile Electronics Identification} Numbers are uniqe to every phone, but the network does not {& I believe Cannot} read the IMEI. ESNs {Electronic Serial Numbers} are a different thing, as the CDMA networks use this # to Identify the devices network authenticity {in other words: Whether or not it's authorized to use the network}. GSM {Global SIM Management} Phones rely on the SIM card to authenticate the devices access to the network. An IMEI is never sent thru the network! That's like posting your social security # online {Mine's 420-69-840} About the only time that a false IMEI is a problem, is when you need to get it unlocked {as you are trying to}; or if you need to report it stolen/lost. If the latter is the case then you will need to provide the authorities with both IMEIs. This is in case the person that has it removes the label in the back. For unlocking the device, you need to give the # that's in the software; as this is the only # the phone knows. Oh yeah, You can't send it in to get HTC warranty service either
Have you tried asking the person you bought it from about this? I would!! I would want to know why he did it, how he did it, & where the other # came from. It is a possibility that he had replaced the Mainboard with another unit, but he should have changed the labels at the same time. I have done this with a few phones {combine a couple bad ones to make a good one}, but I always ensure the IMEI or ESN matches on the back & in the software! If you believe you were defrauded, then contact the authorities & explain it to them. If there is another phone with the same IMEI, they should be able to tell you.
It might either be that he changed the main board or the cover itself.. (hopefully he did not steal it..)
I wouldnt worry too much about it though. Just go with the IMEI that is displayed on your screen not on the back of the phone.
well i tried to get an unlock code by using the IMEI read off the system page on my diamond and the guy couldnt get aan unlock code; is there anyother way to get the correct code>?
SUBLIMINALLYINC said:
so, it is quite possible that this phone is stolen? damn... what are the potential consequences of that? if he switched the original IMEI to the current one that I have, what if someone legitamately uses the imei on the same network, am I going to be screwed?
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Click to collapse
Hi,
Maybe it is or it isn't (but it is possible). It depends on which country that person bought this phone and maybe he used warranty service. I had this issue myself.After 2 month My Diamond didn't recognize my simcard, i sent it for warranty and when it came back GPS didn't work. so i sent it again , when i received it, at repair center they said that they replace mainboard, so imei changes and i received written document that they replaced mainboard (my back panel imei and the imei that phone shows are different now).
for checking it , Goto this site : http://www.numberingplans.com/?page=analysis&sub=imeinr
enter both imei and check them, if both are for diamond i think your mainboard is changed before, but if the imei that phone shows is belong to another handset (for Ex : a nokia one or another htc model) i can say 99% percent your phone is stolen.
i'd probably bet he's bought an "original" housing from auction site. i've done it many of times but i usually rip the imei sticker off, bear in mind the imei on the diamond is only on a metal plate, he may have forgot to change this part, he may have damaged his old imei sticker/plate, as stated above he may have changed his main board also, there is many possibilities.
don't worry about it, if your still a bit worried try the CheckMEND online service here:
http://www.checkmend.com/uk/
It costs £1.99 per go, (which you'd want to do both imei's) but you get a certificate telling you wahts dodgy or not about your phone.
it a great service if you feel a little worried.
Hi to all
I have a Stock AT&T Note 3 on KitKat, And I bought the unlock code from a website and the Code was working fine
I sent my phone to the Samsung repair center in TX to fix the memory card slot problem.
After a week they sent the phone back to me, and Of course the phone is back to the original settings
When I turned on the phone and inserted my T-mobile Sim card, the phone is asking me for the network
unlock code, so I entered the same code that I used before and it is not working ...
Thanks
You probably didn't get the exact phone you sent them. They probably sent a different one. Check for an old receipt, or the original box for the imei code. See if it's different then the new one. It most likely is. If it is, you will need to obtain a new unlock code.
I checked the IMEI number and they matched
I also thought of that it might have to do with the unlock code
so I ordered another Unlock code from a different site
and it turned out to be the SAME Unlock code from the other site !!
Yes there's only 1 unlock code per imei. It doesn't matter where you obtain the code, it will be the same.
I hate to tell you this, but you'll need to contact the warranty dept and probably send the phone back. Again :'(
440bro said:
Yes there's only 1 unlock code per imei. It doesn't matter where you obtain the code, it will be the same.
I hate to tell you this, but you'll need to contact the warranty dept and probably send the phone back. Again :'(
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Do you think this has anything to do with the Region lock restriction ?
No I don't believe it to be related to region lock.
Check one more thing for me please. Verify that the imei of the phone is what you believe it to be. Open settings and in "about phone" check under status and verify the imei is what you think it is. You can also Press * # 0 6 # on your keypad, Press 'Call' or 'Send' as if making a call. Your IMEI number will be retrieved and displayed on your screen.
440bro said:
No I don't believe it to be related to region lock.
Check one more thing for me please. Verify that the imei of the phone is what you believe it to be. Open settings and in "about phone" check under status and verify the imei is what you think it is. You can also Press * # 0 6 # on your keypad, Press 'Call' or 'Send' as if making a call. Your IMEI number will be retrieved and displayed on your screen.
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Yea.. they are the same.. I still have the original box and they matched !!
I am contacting Samsung right now, let see what they can do about it
Ok, keep us posted please. And good luck!
440bro said:
Ok, keep us posted please. And good luck!
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do you know anything about this ?
NOTES: If you have a Samsung Galaxy S3, S4, Note 2, Note 3 or your Android version is Android 4.4 (KITKAT): All SAMSUNG devices manufactured after the date of JULY 2013 and Samsung devices running on Android version is Android 4.4 (KITKAT) are subject to REGION LOCKING. If your phone has been used previously with the original carrier, this will not apply to you. However, if your device is BRAND NEW, your must activate it with the original carrier. If your Samsung device becomes Region locked, you will not be able to fully factory Unlock your Samsung devices so it can be used internationally. Even the correct code will not work anymore. In order for your Samsung device NOT to be region locked, you MUST activate (FIRST USE) your S3, S4, NOTE 2, NOTE 3 with your ORIGINAL carrier at least ONCE to take your region lock OFF. After your Region lock is off, you can Sim Unlock your device via Unlock Code. All Canadian Carriers are NOT subject to Region Locking. All USA and European Carriers ARE subject to Region Locking. Region lock is removed automatically after you activate your device with its original carrier. Make some calls before unlocking. (Insert an active original sim card into the device and make a few calls to activate the phone and bypass the region lock. Once you've activated the phone, you can input the unlock code.)
Well after reading that I'm amazed. I believed region lock was based on where you lived and used the phone. Like a person in Europe couldn't use an at&t phone overseas until it was used in the states. I was unaware a person in the U.S. had to do the same if they were using it in the U.S. but with a different carrier. My apologies.
You wouldn't happen to know anyone on at&t would you? Maybe a Samsung rep in bestbuy can help you with borrowing an at&t sim and making a call or 2 on your phone.
440bro said:
Well after reading that I'm amazed. I believed region lock was based on where you lived and used the phone. Like a person in Europe couldn't use an at&t phone overseas until it was used in the states. I was unaware a person in the U.S. had to do the same if they were using it in the U.S. but with a different carrier. My apologies.
You wouldn't happen to know anyone on at&t would you? Maybe a Samsung rep in bestbuy can help you with borrowing an at&t sim and making a call or 2 on your phone.
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I tried to use someone's ATT sim and it doesnt work
Also Samsung is telling me that "as you have unlocked the device from third party site , and this is not considered as official unlock for the device"
I might bring the phone to bestbuy and let them check it out.. since the phone is still under Warranty
There's defiantly something wrong if an at&t sim doesn't work. Are you the original owner? If not do you know the original purchaser? It could have been blacklisted.
440bro said:
There's defiantly something wrong if an at&t sim doesn't work. Are you the original owner? If not do you know the original purchaser? It could have been blacklisted.
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The phone is working Fine with an ATT sim card, it has signals
it is just that it is not working after I inserted my tmobile sim card
and entered in the unlock code... So the imei should be fine !
I believe you need approximately 5 to 15 minutes of use on an at&t sim card from my previous readings of other user experiences.
440bro said:
I believe you need approximately 5 to 15 minutes of use on an at&t sim card from my previous readings of other user experiences.
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Will try that out.. I am running out of solutions !!
Hello, i'm in trouble with an S5 g900a. The typical "phone not allowed mm#6" appeared one day, after almost 1 year I'd purchased it. By the way, i bought it unlocked, in a store located in Paraguay.
I've read many posts about this message that appeared, i went to my service provider (Claro Argentina) to ask for imei blacklisted, but they said it is clean. But there is something more i've found now, the imei that appears when i dial *#06# (this is the one my provider checked) is the same that is written by the label of the box, BUT... when i try to see my phone's imei through different software such as SamMobile app or EFS Professional with Qualcomm NV Tools, the imei informed is a different one (that belongs to a g900f model) and, what is more, this imei results to be blacklisted since the same day my phone became out of service.
- Why is my phone giving this 2 different imeis?
- How can i recover the original one?
Hope you can understant my English and give me any help or information on how to solve this.
Thanks in advance,
Maxi.
I had gotten a T-Mobile Galaxy S6 off ebay (refurbished), and I'm not a US resident. The phone and network worked perfectly fome until today, two days after the nougat update, the phone automatically restarted and said that my device is network locked and it can be unlocked using the Device Unlock app. Now when i opened the device unlock app it stated that my device is not elegible for unlock. What should i do now? There is no chance of me going to US or any way tgrough which i can send this phone back to US. Is there ANY possible way in which this can be unlocked? Additionally, the IMEI has changed I guess, the IMEI on the back is different from the one in the *#06# menu. Is there any way to restore the network on this phone or am i stuck with a $250 brick?
Same thing happened to me. I know the person who I bought it from, she has called tmobile and requested another unlock to be sent to the phone, aftet 48 hours they just sent an email saying the device can only be unlocked through the app. Have you found any resolution? I'm thinking we'll have to downgrade the software somehow.
Katybbbb said:
Same thing happened to me. I know the person who I bought it from, she has called tmobile and requested another unlock to be sent to the phone, aftet 48 hours they just sent an email saying the device can only be unlocked through the app. Have you found any resolution? I'm thinking we'll have to downgrade the software somehow.
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First check your IMEI if its changed you'll have to get it fixed by Z3X box, I got my phone fixed through Z3X box, you can't fix it yourself, and after the repair I had to stay on Marshmallow as the latest update at that time (a month ago) didn't support Nougat. Only unlocking the phone won't fix your issue, it'll keep showing (Searching) in the network name.
Hi. I flashed a stock room with Odin in my Samsung S10 (SM-G973F). The phone is made in Argentina so i installed a free carrier ROM from there, then after i flashed the ROM from my country but in no case i can get my SIM to work on it. What i can do?
Edit: Aparently i have a imei status: NG.
IMEI status NG likely means that the carrier has blacklisted your IMEI, and is refusing the activate it. IMEIs are often blacklisted because the phone is stolen or for various other reasons.
In the USA, carriers will work together on IMEI blacklisting, but I don't know how it works in other countries...
schwinn8 said:
IMEI status NG likely means that the carrier has blacklisted your IMEI, and is refusing the activate it. IMEIs are often blacklisted because the phone is stolen or for various other reasons.
In the USA, carriers will work together on IMEI blacklisting, but I don't know how it works in other countries...
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The phone it's from Argentina. I'm almost sure that it's not stolen, but i supose that it was unlocked by someone else before i got it into my possession, and then when i flashed stock rom i messed up the unlock. The imei doesn't appear in any blacklist page (even the one from my country). There is a way to restore the unlock with Samsung Tool Pro or changing the IMEI? (changing IMEI en my country it is legal)
I don't know about the Samsung Tool Pro. I also don't believe XDA allows discussion about IMEI changing, but yes I think it can be done. You may need to find another place to discuss this.
If you're reasonably sure that the IMEI is fine, you could call your carrier and ask them what is happening. Maybe they just need to fix something on their end?
I got the same problem too when I tried upgrading me S10e G970F to android 12, it started showing "Emergency calls only"
Roi_emeka said:
I got the same problem too when I tried upgrading me S10e G970F to android 12, it started showing "Emergency calls only"
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Have you fixed it yet, I'm having same issue, anyone help pls
bump