Phone dropped, now stuck in a continuous bootloop (but boots) - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

Hi everyone,
I dropped my phone (SM-W910N8, Vidéotron, Canada; at the time, stock 5.0.1, only rooted with TWRP) from a height of about 1 foot. It fell on the floor face first. As I picked it up, everything seemed normal. After some time, I realized that, while the phone worked, I was no longer connected to a network, so I went into the mobile network settings where it told me my SIM card was no longer detected.
I decided to restart the phone. That's when the bootloop started.
I went into TWRP, that worked great.
I made a backup and wiped cache, still bootloop. Tried a factory reset, still bootlooping. I tried restoring to a very early backup I had which led to yet another bootloop.
I tried copying a custom ROM from my PC while in TWRP, and have errors copying any files. (tried again after updating TWRP to the most recent version)
I tried reinstalling a fresh copy of Android 5.1.1. using TLS-N910W8VLU1COI4-20151002161810.zip through Odin, and it got to "Android is updating (...)" before bootlooping.
Now I installed a fresh copy of Android 6.0.1. using VTR-N910W8VLU1DPE2-20160531140250.zip through Odin, it got through "Android is updating (...)", can use Android for about 30 seconds to 1 minute, but the phone still bootloops.
Does anyone have any insight to fix this problem?
Thank you!

Try taking out the sum and booting and then putting it back in

noob4598 said:
Try taking out the sum and booting and then putting it back in
Click to expand...
Click to collapse
Thanks for the quick reply!
I forgot to mention, I tried with/without my SIM and/or SD card in all combinations

Sounds like a loose connector. Not really an easy fix for that :/ But I could be wrong.

Is your phone under warranty still? And if not . How tech savvy are you? I had two note 3s that I use to tear down and it's not that difficult if you are careful. Just find a guide on YouTube and take take the back off. All the connectors should be right there. Just detach and reattach each one and see if that helps

noob4598 said:
Is your phone under warranty still?
Click to expand...
Click to collapse
Nope, unfortunately.
noob4598 said:
And if not . How tech savvy are you? I had two note 3s that I use to tear down and it's not that difficult if you are careful. Just find a guide on YouTube and take take the back off. All the connectors should be right there. Just detach and reattach each one and see if that helps
Click to expand...
Click to collapse
Pippinkid said:
Sounds like a loose connector. Not really an easy fix for that :/ But I could be wrong.
Click to expand...
Click to collapse
I'm pretty tech savvy, I'm not afraid to tear it down, I've done it before to replace a screen on another model smartphone (SGS4, I believe?). I bought a LG/Google Nexus 5x (returning to my nexus roots) and love it, its my daily for now. That means I can toy around with my Note 4.
Thanks a lot for your insight, will post back with results after I try tearing it down.

quicksand10 said:
Nope, unfortunately.
I'm pretty tech savvy, I'm not afraid to tear it down, I've done it before to replace a screen on another model smartphone (SGS4, I believe?). I bought a LG/Google Nexus 5x (returning to my nexus roots) and love it, its my daily for now. That means I can toy around with my Note 4.
Thanks a lot for your insight, will post back with results after I try tearing it down.
Click to expand...
Click to collapse
Good luck brother! Let us know what comes.

Related

PLEASE HELP!!! Wont Boot - Red/Green/Blue Screen

Im really really hoping that someone can help me here
It started this morning around 10:00 or so - I took my phone out to check my messages, everything is working fine. I lock the phone and put it standby (power button) and *surprise*, it locks up and wont come out of standby
So i just re-set it (like im forced to do 20 times a day) and instead of booting it went straight to this red/green/blue screen. At the bottom of the screen it just says "Serial" but doesn't actually give a serial.
I instantly thought it was bricked, so i removed the battery and left it out for a few mins. Then i put the batt back in, and it booted normally. I used it throughout the day with no problems.
Fast forward a few hours and it does it again but now it wont boot at all (ive reset the thing like 100000 times in the last hour ive been working on it).
WTF is going on?? Im really really hoping that it isnt too screwed to fix
The last program I installed was the SPB pack, but that was over a month ago, and i use the phone every day, multiple times a day.
Oh, and to make things worse i was planning on relying on my TomTom tomorrow
and the text on that screen says:
Kais1*0
SPL-1.56.0000
CPLID-8
And at the bottom it just says "Serial" but none is given.
This blows
Have you recently tried to flash your phone? Have you ever? If you never have flashed it or attempted to use Olipof's app, then take it to the store and demand a new one.
Do you see "USB" instead of "Serial" if you connect your sync cable to your phone when in the bootloader?
If so, I would download the latest carrier-branded rom and flash it to your device. As long as the rom is designed for your device, then you do not need to do anything special prior to running the file from your PC.
grandpareza said:
Have you recently tried to flash your phone? Have you ever? If you never have flashed it or attempted to use Olipof's app, then take it to the store and demand a new one.
Click to expand...
Click to collapse
I have never flashed it but i have spilled water near it (on the counter, the phone got wet but that was months ago and has no relation to this).
Can they check if it has been wet before?
When i plug it into my computer it says USB instead of serial. Should I try to re-flash with an updated rom and see if it fixes it or just take it in?
If you find me on MSN IM ([email protected]) we can run a diagnostic & see what the problem is.
GSLEON3 said:
If you find me on MSN IM ([email protected]) we can run a diagnostic & see what the problem is.
Click to expand...
Click to collapse
Thanks, ill give you a buzz.
I need to finish and email a few things first (shouldnt take more than 30mins).
Actually, ill just message you tomorrow or something.
Ive been really busy this week.
well did you get it fixed? what did you do?
Yikes, that happened to a friend of mine, but he flashed his and then had to reflash it. I think there is a place on the back under the battery that they use to tell if it's been wet. I would take it back, even if flashing it fixes it, you don't want it to happen again.
oh and it doesn't mean serial like a serial number, it is a serial connection.
I havent been able to get it fixed.
I think ill try to flash it this weekend and see if that fixes it
You'll only make problems worse if you reflash. I've analyzed the MTTY output you've sent me & you have a bad NAND storage blocks.
You need to follow the directions I sent to your email account via MSN IM.
DO NOT REFLASH UNTIL YOU'VE TAKEN CARE OF THE BAD BLOCKS!!!
this happened to me and someone else in XDA a while back. I saw his thread (link below) and then PMed him. I will copy / paste our PMs:
http://forum.xda-developers.com/showthread.php?t=344402
jackjohnson said:
dockular said:
jackjohnson said:
dockular said:
Sup Jack, my Tilt is doing the
Kais1*0
spl-1.56.0000
cpld-8
Serial
problem that you had talked about. I read that huge thread, lots of great info in there. Although its unfortunate what happened to you, I'm really grateful of all the troubleshooting that you've done before me, so I know what works and what doesn't. Interesting to note that I have had the Tilt since the day it came out, and never cooked/ flashed my rom. I have been using the Tilt rom the whole time with no problems. Otherwise I'm a huge power user and have a ridiculous amt of software installed.
So after everything was all said and done, did you end up just replacing the device? Thanks again man
-Anthony
Click to expand...
Click to collapse
Anthony,
Yea I went ahead and replaced it. No matter what I did to reflash the original bootloader, and flash the original rom, I always ended up with that same problem. Did you notice that if you can't get it out of the bootloader, but you connect it to your computer, and while it's connect, you soft reset, that it boots? Just curious. that's what happened to me. Either that or I would have to yank the sim and battery, then try.
My tilt was working fine for about a month with a flashed rom, up until I started installing gobs of software on it. Just a thought. If I were you, I would get the device replaced. Especially if you've never flashed a new rom on it - it definitely should not be doing that.
Scott
Click to expand...
Click to collapse
My computer has been broken for a month or two. To answer your question - I haven't been connecting it to anything other than an AC outlet. Anything installed in the last couple months was installed OTA... I usually just obtain a CAB by downloading it directly onto my device.
Also, its weird but sometimes after I drain the batter with the RGB screen then recharge it (this process takes about a day) then hit the reset button, it will actually boot correctly. I am on the third time this has happened. It was bricked for a couple days, then after a combination of charging / depleting got it to boot into windows. Then it happened again, then again.
As long as I don't restart the phone it will stay in windows... If I restart then I lose it for a day or so. Interesting to note that since this has happened, phone calls connect, but I can't hear the other party and they can't hear me.
Also, I use the mini usb out to a 3.5mm stereo jack to stream shoutcast into my car stereo while driving. Last week (at the onset of my problem) the music was playing from the Tilt's speakerphone, and not going through the headphone jack as it normally would. A restart fixed this, but when it happened again a day or so later, the next restart is what got me to that boot screen for the first time.
One of us should post this in the forum...
Click to expand...
Click to collapse
And just an update, I never sent back my phone or did anything as far as bad blocks go. I just let the battery drain and booted it right up and now it works perfect. I have since installed a few cooked rooms and radios and have had no issues since. This RGB screen was isolated to just those few days that we were talking about in the PMs.
Click to expand...
Click to collapse
dockular said:
this happened to me and someone else in XDA a while back. I saw his thread (link below) and then PMed him. I will copy / paste our PMs:
http://forum.xda-developers.com/showthread.php?t=344402
jackjohnson said:
And just an update, I never sent back my phone or did anything as far as bad blocks go. I just let the battery drain and booted it right up and now it works perfect. I have since installed a few cooked rooms and radios and have had no issues since. This RGB screen was isolated to just those few days that we were talking about in the PMs.
Click to expand...
Click to collapse
Umm... GOOD FOR YOU!!!
I had him perform a diagnostic & it reported HE HAS A BAD BLOCK! So unless you're psychic or can be sure that every problem with Boot Loader is the same as the one you had, I suggest sticking to what you know.
BTW, search the CURRENT threads, in the KAISER forum, & you'll see I've helped a few dozen people with this & similar issues.
Click to expand...
Click to collapse
dude i wasn't telling him to not follow your advice. was just letting him know my story. as a matter of fact, after reading your original post I have decided to check for bad blocks on my phone.
GSLEON3;2021681
[B said:
Umm... GOOD FOR YOU!!![/B]
I had him perform a diagnostic & it reported HE HAS A BAD BLOCK! So unless you're psychic or can be sure that every problem with Boot Loader is the same as the one you had, I suggest sticking to what you know.
BTW, search the CURRENT threads, in the KAISER forum, & you'll see I've helped a few dozen people with this & similar issues.
Click to expand...
Click to collapse
Well, this has happened to one of our phones. Can you just post the fix here instead of requiring the email/IM rotuine?

Issues upon issues upon more issues!

I may be the lucky one whose screen didn't start to peel off yet,but f*ck me this phone is starting to really piss me off.
Everything worked well after I have gone to SLiMM 1.4(way before) and as I was upgrading SLiMM versions it was slower and slower to the point where the phone is unusable!
So I thought,let's try to do a good old phone reset,reflash the ROM and go from the beginning.
I restored the apps,rebooted the phone and it was STILL painfully slow,so I resetted it again but this time restoring half the apps and half the Xposed modules I have used before.
It improved a tiny bit but nothing significant.
So I thought it is finally time to unlock the bootloader and see if there is any good AOSP ROMs,as the first one I tried was AOSP 7.1.1.
Fastest ROM I have used by far,the biggest problem,my device gets very hot from loading Messenger and jumping back to Snapchat and in AOSP 7.1.1 it would stop charging the phone because of the high temperature and this was quite a big issue.
So after using it for 2 weeks,I couldn't handle the charging thing anymore,so next best thing was Sony Concept ROM.
I install the ftf,goes well,install the recovery,install DRM fix,SuperSU and Xposed.
After rebooting I notice that Xposed didn't install properly so I jump back and flash it again,and the problem now was it would get like VERY VERY hot(you couldn't touch it) when it came to the "Android is starting" screen and of course the device started rebooting itself because it was way too hot.
So what I did was put the phone on a bag of f*cking ice to keep it cool,and it FINALLY passed that screen,only to find out a second later it returned to the bootanimation and gone into a bootloop.
Now I reflashed the ftf,but before even booting the ROM for the first time I flashed recovery,Xposed,SuperSU and the DRM fix.
It booted up fine,so I started to restore my apps and everything went well until I rebooted my device to find out it doesn't want to log in to Snapchat,the app I use very often.
So I flashed Magisk,systemless Xposed just that I can hide the root from it and disable Xposed just to log in to my account.
Even that didn't work so fine I'll try it next day.
So I decide to reboot the phone quickly and it has gone into the "Android is starting" screen and shut off in the half of the process. F*cking pissed.
I cool the phone down,boot it up,wait for it to finish and when it was close to finishing it has gone into a bootloop,and wiping cache doesn't solve it.
It is currently in a bootloop as we speak.
I really do like the phone but why is it behaving so badly? I do not know if someone had a similar experience as I did.
If anyone could give me a suggestion to make my phone stable and functional,please write a post since I need my phone to work.
Flash original android rom/kernel to the device to make device fully stock. Once it is back to stock, if problems still continue i recomend sell device and buy new one.. On my xperia, display stopped working out of blue, replaced it and my camera became blurry and vibration motor stopped working... Opened it again, fixed vibration motor, now it waits another opening to replace battery and camera lens... Disaster, but hey, device is great in hw department..
Strmy said:
Flash original android rom/kernel to the device to make device fully stock. Once it is back to stock, if problems still continue i recomend sell device and buy new one.. On my xperia, display stopped working out of blue, replaced it and my camera became blurry and vibration motor stopped working... Opened it again, fixed vibration motor, now it waits another opening to replace battery and camera lens... Disaster, but hey, device is great in hw department..
Click to expand...
Click to collapse
I forgot to mention,every time I said reset the phone I actually did flash the stock ftf and set it up all on my own,but whatever.
I guess it is just bad luck.
Dinkec27 said:
I forgot to mention,every time I said reset the phone I actually did flash the stock ftf and set it up all on my own,but whatever.
I guess it is just bad luck.
Click to expand...
Click to collapse
Jebiga mi Hrvati imamo lose srece sa mobitelima hahah
More luck next time
Dinkec27 said:
I forgot to mention,every time I said reset the phone I actually did flash the stock ftf and set it up all on my own,but whatever.
I guess it is just bad luck.
Click to expand...
Click to collapse
internal memory is failing.
bookworth said:
internal memory is failing.
Click to expand...
Click to collapse
Awesome
bookworth said:
internal memory is failing.
Click to expand...
Click to collapse
Dinkec27 said:
Awesome
Click to expand...
Click to collapse
Exactly, I suggest the same issue. I had exactly the same problem on my Xperia T, it became slower, slower, incredibly slow after three years so I couldn't even flash anything using flashtool - it was showing many errors. Even after factory resetting the phone, it was booting and setting up for like... two hours or more, becoming VERY hot but it finally booted, still was very slow.
Two solutions - warranty or selling it.
romcio47 said:
Exactly, I suggest the same issue. I had exactly the same problem on my Xperia T, it became slower, slower, incredibly slow after three years so I couldn't even flash anything using flashtool - it was showing many errors. Even after factory resetting the phone, it was booting and setting up for like... two hours or more, becoming VERY hot but it finally booted, still was very slow.
Two solutions - warranty or selling it.
Click to expand...
Click to collapse
It just doesn't make sense to me that the internal memory could be failing just under a year...
I cannot go for warranty since I voided it with unlocking the bootloader,and selling it is not an option because I am on a contract currently and I can only sell it once it expires and then get a new phone to renew my contract.
If it is internal memory,it is a second tine in a row,before I had the Galaxy S3 and it had the same symptoms,it looks like I'm prone to internal memory failures lol
Is there a way I can test the internal memory?

No response touchscreen band

Hi, recently I've followed the guide here to root my tab s2 8" with android 6. All went well, if it wasn't for this little problem. I can't actually say if it showed up after or before the root, but I'm starting to think it's not something software.
Does anybody have any ideas on how to solve?
https://m.imgur.com/a/EFuuX
Eh, you activated those.. just turn them off..
Niii4 said:
Eh, you activated those.. just turn them off..
Click to expand...
Click to collapse
That's not my point, I activated those option to show that there a v3rticwl band where the touchscreen won't work properly
The right side (vertical area), aye?!
Well, the last thing you did was *root*.. thus I'd presume something wrong with the software.
Niii4 said:
The right side (vertical area), aye?!
Well, the last thing you did was *root*.. thus I'd presume something wrong with the software.
Click to expand...
Click to collapse
I actually done it a couple weeks ago
*up
I've noticed that I does the problem even in the twrp recovery
Did you try to restore your stock ROM image?
Niii4 said:
Did you try to restore your stock ROM image?
Click to expand...
Click to collapse
No, is there a guide?
https://www.howtogeek.com/240582/how-to-back-up-and-restore-your-android-phone-with-twrp/
update
i've tried everythink i could think of. First just formatted data from recovery, nothing happened (it still does it in the recovery itself)
then i've installed the stock nougat rom, nothing again, not even in recovery...
but i've noticed that each time i reboot the tablet the problem goes away and comes back progressively, at first is just a little jump from left to right and it keep getting worst and worst untill it grows to its normal width.
i really think that the problem is something physical about the tablet.
now the question is about how i can prepare the tablet before sending it in to get fixed.
What can i do?
just to point it out, the tablet never had an accident, alway in the cover, i does not present a single scratch or dent!
suggestions?
I'd say, it is time to consult a technician. Someone like Rossmann,
https://m.youtube.com/channel/UCl2mFZoRqjw_ELax4Yisf6w
Good luck.
DShot92 said:
update
i've tried everythink i could think of. First just formatted data from recovery, nothing happened (it still does it in the recovery itself)
then i've installed the stock nougat rom, nothing again, not even in recovery...
but i've noticed that each time i reboot the tablet the problem goes away and comes back progressively, at first is just a little jump from left to right and it keep getting worst and worst untill it grows to its normal width.
i really think that the problem is something physical about the tablet.
now the question is about how i can prepare the tablet before sending it in to get fixed.
What can i do?
just to point it out, the tablet never had an accident, alway in the cover, i does not present a single scratch or dent!
suggestions?
Click to expand...
Click to collapse
Use the factory code to enter the touch options and ensure the firmware versions match for the touch driver. If not tap the general update button.

Note 4 Reboot Problem with Weird Temporary Solution

I'll try to make this short.....
I am using N910T3. Phone was charging in car while using (stop by roadside). Out of sudden it shutdown and went into reboot loop and the phone is extremely hot. I took the battery out for soft reset and try to turn on again. Phone will freeze at different screen (Lock Screen, Home Page, Samsung Logo, Powered by Android) and give two separate vibration before reboot.
I thought it is battery problem so I bought a new battery to try, but still the same problem. So I went on to backup all file before I perform hard reset. While doing that, I find out the phone can be use for longer before reboot if it was stay off for a long time. So I have this crazy idea: put it in a fridge. Surprisingly it works! The phone will not reboot anymore and I can manage to backup all file before doing anything else. Also, the phone will not charge if you plug in right after a few reboot.
Then, along with the fridge method, I perform factory reset through normal android setting. Now it will just stuck at powered by android screen while in reboot loop. I then try to flash with Odin, multiple times. Flash by Odin is complete, phone restart, then it freeze and reboot, at different screen (Installing system update, Erasing, powered by android).
Out of frustration I try with the fridge method to flash, and IT WORKS AGAIN!!!. The phone can now boot to welcome screen where you first setup your phone. However, it will then freeze again and reboot while doing so.
There was only this one time, where I left the phone off for a day after flash with a previous stock ROM, turn it on and skip as much setup as I can, finally reach the homepage screen, then will stay on without any reboot issue. I thought I finally fix it. I then power off the phone, put in my Sim Card and SD Card, power it on, then again, reboot issue appear.
I tried flash with latest stock ROM, previous stock ROM (one updates away), flash any stock ROM with pit file. I sometimes will get error code on device after flash (can't remember the exact error). I also cannot boot into recovery mode without flashing a twrp. Sometimes if success, I will get straight to Lock Screen without going through the phone welcome setup process. But again, none of these I tried can solve the reboot loop.
I may went too far and mix up all steps to the phone. Does anyone have any idea how to fix this? Or is my phone, as I believe, has a faulty motherboard that cause the reboot loop? Thanks in advance for reading through my problem!
Hello there, I had a Tmo Note 4 which I loved it until the end, it's a hardware problem and there is no fix for it unless you replace the board, by the time you buy the board and what you need to pay for labor you're going to expend a few hundred dollars, I also tried the freezer method but it finally the phone gave up, it does not turn on anymore. That was my experience. Good luck bud.
oscarmaldonado said:
Hello there, I had a Tmo Note 4 which I loved it until the end, it's a hardware problem and there is no fix for it unless you replace the board, by the time you buy the board and what you need to pay for labor you're going to expend a few hundred dollars, I also tried the freezer method but it finally the phone gave up, it does not turn on anymore. That was my experience. Good luck bud.
Click to expand...
Click to collapse
Seems like that's the case I guess.....But if anyone has any suggestion please do tell so I can give it a shot.
jackgan said:
Seems like that's the case I guess.....But if anyone has any suggestion please do tell so I can give it a shot.
Click to expand...
Click to collapse
Try a firmware flash before newsest. Then take the ota
anyone know if a 910t3 mother board will fit in a 910t frame? Asking cuz I wanna switch them out.

black screen

At least once a week I go to use my phone and it will not turn on? I have to hit the power and volume down to reboot the phone. It's getting worse and worse does anyone know why this is happening. I tried to search I didn't see anything. I am on Att and stock.
jason504 said:
At least once a week I go to use my phone and it will not turn on? I have to hit the power and volume down to reboot the phone. It's getting worse and worse does anyone know why this is happening. I tried to search I didn't see anything. I am on Att and stock.
Click to expand...
Click to collapse
I am sure you tried factory reset already? I had a few in phones in the past do that. Usually was a bad battery. When did it all start? How old is phone? Any apps you install and it started doing this?
Leaning more towards you will need to ship in for a warranty with Samsung.
Nick216ohio said:
I am sure you tried factory reset already? I had a few in phones in the past do that. Usually was a bad battery. When did it all start? How old is phone? Any apps you install and it started doing this?
Leaning more towards you will need to ship in for a warranty with Samsung.
Click to expand...
Click to collapse
This is my 2nd phone the first one got screwed up with a update. I have had this one for about 4 months and it just started doing it about a month ago. Now it has done it 3 times this week. Once just now and it happens on the charger and off the charger. It has made me late waking up twice. I haven't done a phone restore yet and I haven't installed any new apps.
Sent from my SM-N950U using Tapatalk
jason504 said:
This is my 2nd phone the first one got screwed up with a update. I have had this one for about 4 months and it just started doing it about a month ago. Now it has done it 3 times this week. Once just now and it happens on the charger and off the charger. It has made me late waking up twice. I haven't done a phone restore yet and I haven't installed any new apps.
Click to expand...
Click to collapse
Sorry didn't read right tired ha. Black screen usually sign of bad screen. Got mixed up and thought it was restarting on it's on. If there was no apps that caused it. You didn't mess with any settings? Said your stock.
If none of the solutions others suggest soon don`t work. I'd go for a factory reset last resort. Worst case you will have to ship again to Samsung sadly
Nick216ohio said:
Sorry didn't read right tired ha. Black screen usually sign of bad screen. Got mixed up and thought it was restarting on it's on. If there was no apps that caused it. You didn't mess with any settings? Said your stock.
If none of the solutions others suggest soon don`t work. I'd go for a factory reset last resort. Worst case you will have to ship again to Samsung sadly
Click to expand...
Click to collapse
I see a lot of people having this problem. Not on here but online and it's not just the Note 8 it's the S8 too.
Sent from my SM-N950U using Tapatalk
jason504 said:
I see a lot of people having this problem. Not on here but online and it's not just the Note 8 it's the S8 too.
Click to expand...
Click to collapse
That's concerning. I take it most people with same situation as yours, shipped into sammy? Sucks you gotta go through this bs again maybe.
Just as suggestion, but if you use AOD try turning it off and and see if this fixes the problem.
I had this problem with Ironman ROM and turning off AOD fixed the problem.
How to Fix A Samsung Tablet with Black Screen
jason504 said:
At least once a week I go to use my phone and it will not turn on? I have to hit the power and volume down to reboot the phone. It's getting worse and worse does anyone know why this is happening. I tried to search I didn't see anything. I am on Att and stock.
Click to expand...
Click to collapse
Hi,
If you can't reboot your device to fix black screen problem, you can try FoneLab broken android phone data extraction to fix it.
Download and install the program on your computer, and then connect device to computer.
Then you can scan, select and recover data with a few clicks.
More details from fonelab and the post How to Recover Data from Android Phone That Won't Turn On or How to Fix A Samsung Tablet with Black Screen.

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