Note 5 frozen/unable to access data - Galaxy Note5 Q&A, Help & Troubleshooting

I have this almost brand new note 5 and it keeps freezing up a few seconds after loading into the OS. I've tried already a few things like:
- wipe partition cache
- load into safe mode(also freezes up)
I just need the photos as I'm exchanging it under warranty but there is no way for me to access the data. I went to best buy and they said they could retrieve it but most likely the phone would be damaged and it would cost me almost as much as the phone itself. Plus any modifications would break my warranty.
I feel helpless here. Is there any way I can get the data without loading into the OS?
Sent from my SM-N900W8 using Tapatalk

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[Q] is my info safely gone now (after encryption and hardreset)

i got my xperia z about a week ago i absolutely loved it no other phone has had the effect this one has on me i adore it i set it up with my settings apps etc
then i noticed a tiny tiny little scratch and now i want to return it even paying to get it exchanged
however i put in all my passwords in it (which i plan to change)
i did some searching around and saw that encrypting the phone would make the data virtually impossible to recover once deleted
i also used a program called nuke my phone which turns out dosn't work on encrypted files so it was stuck in a loop according to the author of the program encrypting the files before erasing everything has the same effect
so can i now safely change this phone without worrying about anything?
i encrypted the phone which wook about 1 hour i then did a factory reset of it
zzcool said:
i got my xperia z about a week ago i absolutely loved it no other phone has had the effect this one has on me i adore it i set it up with my settings apps etc
then i noticed a tiny tiny little scratch and now i want to return it even paying to get it exchanged
however i put in all my passwords in it (which i plan to change)
i did some searching around and saw that encrypting the phone would make the data virtually impossible to recover once deleted
i also used a program called nuke my phone which turns out dosn't work on encrypted files so it was stuck in a loop according to the author of the program encrypting the files before erasing everything has the same effect
so can i now safely change this phone without worrying about anything?
i encrypted the phone which wook about 1 hour i then did a factory reset of it
Click to expand...
Click to collapse
Are you still playing with this problem ?
It's ok - everyone has looked at porn. We won't judge you. :laugh:
If you have encrypted and factory reset your phone all you can do is check your accounts in settings make sure nothing is there. As a last resort you could format the SD card, obviously take out your own SD card. If you are really in doubt you could fill the internal card with files full of 1 and 0's (overwriting blank space) after that there's nothing much you can do apart from burning the device. Or develop a small EMP to wipe it...
And if you're really paranoid, change all your passwords on your accounts and use 2 step authentication.
defsix said:
Are you still playing with this problem ?
It's ok - everyone has looked at porn. We won't judge you. :laugh:
If you have encrypted and factory reset your phone all you can do is check your accounts in settings make sure nothing is there. As a last resort you could format the SD card, obviously take out your own SD card. If you are really in doubt you could fill the internal card with files full of 1 and 0's (overwriting blank space) after that there's nothing much you can do apart from burning the device. Or develop a small EMP to wipe it...
And if you're really paranoid, change all your passwords on your accounts and use 2 step authentication.
Click to expand...
Click to collapse
you'd think i did but i didn't honest lol
thing is i am paranoid all i want gone is my passwords thats all i never put ANY files in the phone itself i never used the camera i barely got time to use it
i have no sd card in it
as for 2 step verification already activated on all accounts
I'd say you're good so. There is nothing else you can do.
Sent from my brain via my Sony Tablet S & XDA HDP
Yep pretty much, good luck to anyone trying to recover that.
zzcool said:
i got my xperia z about a week ago i absolutely loved it no other phone has had the effect this one has on me i adore it i set it up with my settings apps etc
then i noticed a tiny tiny little scratch and now i want to return it even paying to get it exchanged
however i put in all my passwords in it (which i plan to change)
i did some searching around and saw that encrypting the phone would make the data virtually impossible to recover once deleted
i also used a program called nuke my phone which turns out dosn't work on encrypted files so it was stuck in a loop according to the author of the program encrypting the files before erasing everything has the same effect
so can i now safely change this phone without worrying about anything?
i encrypted the phone which wook about 1 hour i then did a factory reset of it
Click to expand...
Click to collapse
Excuse my ignorance but I have always thought that with the built-in factory data reset that...well...that was that and all traces of user info banished.
Sent from my C6603 using xda app-developers app
It does. This person just wanted to be doubly sure. AKA paranoid.
Sent from the brain via my Xperia Z & XDA PHD

[Q] How to secure my phone (Xperia Z) before sending away for repair?

This is a bad week. Yesterday I dropped my Xperia Z onto the pavement, and it got a major damage at the polyamid frame on the upper right corner. It could have benn worse. no display or back glass broken. Oh, and the cover for the headset plug has to be replaced, too. See the sad picture attached. Repair will cost about 112 Euros (and I think another 100 Euros for spare parts) Today my SanDisk 32GB micro SDHC died from one second to another. Completely dead. It's not even recognized anymore, regardless in which PC or Android Device I put it in.
However, enough self-pity, my question is: How do I secure my whole phone from curious repair-workers? My smartphone is essentially full of sensible and private Data. Emails, Texts, Photos, all the Apps with stored Logins (Facebook and the likes).
My first idea is the Android built-in Encryption under Settings > Security > Encrypt Phone. I've never done that, because it says it takes a whole hour, and there is no information about this encryption can be reverted. Because maybe some App stops working, or it makes the whole phone slow. And now the most important question: Is it worth the effort? Is it really secure facing an autorized sony repair staff member?
Secondly I came up with the thougt of doing a backup. Maybe the Repairman calls me and says he has to do a full service test to ensure every internal bit an piece is still working after repair. Which might mean he has to have access to the phone (and the service menu). Since I have encrypted and locked my phone, this can only be done via factory reset. So I should have an complete backup. Has anyone ever tried the built in backup and restore? Does it really backup everything? Every App, evry Data, every setting (widgets and stuff), well plain and simple - a copy of my phone current state? At the moment it only offers me to backup system files and data, might be due to the fact that there is no sd-card and the internal memory has not enough space.
Any other backupsolutions? My phone is not rooted, and rather shouldn't be (warranty issues)
besserde said:
This is a bad week. Yesterday I dropped my Xperia Z onto the pavement, and it got a major damage at the polyamid frame on the upper right corner. It could have benn worse. no display or back glass broken. Oh, and the cover for the headset plug has to be replaced, too. See the sad picture attached. Repair will cost about 112 Euros (and I think another 100 Euros for spare parts) Today my SanDisk 32GB micro SDHC died from one second to another. Completely dead. It's not even recognized anymore, regardless in which PC or Android Device I put it in.
However, enough self-pity, my question is: How do I secure my whole phone from curious repair-workers? My smartphone is essentially full of sensible and private Data. Emails, Texts, Photos, all the Apps with stored Logins (Facebook and the likes).
My first idea is the Android built-in Encryption under Settings > Security > Encrypt Phone. I've never done that, because it says it takes a whole hour, and there is no information about this encryption can be reverted. Because maybe some App stops working, or it makes the whole phone slow. And now the most important question: Is it worth the effort? Is it really secure facing an autorized sony repair staff member?
Secondly I came up with the thougt of doing a backup. Maybe the Repairman calls me and says he has to do a full service test to ensure every internal bit an piece is still working after repair. Which might mean he has to have access to the phone (and the service menu). Since I have encrypted and locked my phone, this can only be done via factory reset. So I should have an complete backup. Has anyone ever tried the built in backup and restore? Does it really backup everything? Every App, evry Data, every setting (widgets and stuff), well plain and simple - a copy of my phone current state? At the moment it only offers me to backup system files and data, might be due to the fact that there is no sd-card and the internal memory has not enough space.
Any other backupsolutions? My phone is not rooted, and rather shouldn't be (warranty issues)
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2116920
There you go.
But anyways, I'd say root your phone install cwm and do a nandroid backup. Save the backup file(s) somewhere else (not on your phone duh). Then do a factory reset and send the phone like that.
Dsteppa said:
http://forum.xda-developers.com/showthread.php?t=2116920
There you go.
Click to expand...
Click to collapse
I wasn't sure if my question concerning encryption is right in the Troubleshooting forums. But if so, maybe an admin can move the thread?
According to your answer I assume the aformentioned stock backup solution isn't that useful at all?
What's with the encryption security?

[Q] Verizon G2 encrypted itself over night

My wife woke me up in the middle of the night because my G2 was making a clicking noise. I got up and it was at a screen asking me to enter a pin/password and i had 0/10 attempts remaining. i didnt do anything abnormal with this phone before i went to bed, same routine as always. it must have been around 2 or 3 am when this happened. i restarted it a few times but it keeps going back to the screen with password prompt. it does mention it found a global sim card when first starting back up. also if i dont touch the screen for a while it really does start to make a consistently timed "click" sound. tried plugging into a windows 7 computer to at least get my family photos off but no dice there either.
this is my work phone and it is connected to an exchange 2010 server but the policy does not require password or encryption. Also the only other person i work with who has an android connected to that server has not had anything like this happen. no changes have been made to the policy either.
anyone ever seen this before? i can do a wipe if i have to but id really like to save those pictures and understand how and why this happened.
I went to do the factory reset and it takes me into the stock recovery. Whether I try to wipe cache or do the factory wipe I keep getting unknown error 150. It says it can't mount it open cache or some cache logs. Any thoughts?
Sent from my Galaxy Nexus using XDA Free mobile app
transtang z28 said:
I went to do the factory reset and it takes me into the stock recovery. Whether I try to wipe cache or do the factory wipe I keep getting unknown error 150. It says it can't mount it open cache or some cache logs. Any thoughts?
Sent from my Galaxy Nexus using XDA Free mobile app
Click to expand...
Click to collapse
Restore it to stock?
http://forum.xda-developers.com/showthread.php?t=2448960
Thanks but I keep getting a fail error at 15 seconds using that guide. I'm wondering if my memory is totally corrupt.
Sent from my Galaxy Nexus using Tapatalk
so the lg flash tool fails almost right away because the erase command fails, the only way i can get adb to talk to the phone is when i choose to sideload from adb in the stock recovery options, no other adb command will even run, they all say closed. sideloading fails because it cant mount anything.
is it possibly this is actual hardware failure?
i know im a noob here, but responses arent as frequent as i had hoped. would it be wrong to repost this in the general g2 q&a section instead of here in the verizon q&a? at this point its less about saving my data and more about not being beaten if it isnt actually a hardware failure.

Note 4 won't boot up! Need to copy data off of it!

Hello everyone, I have had a Note 4 from T-Mobile for almost a year, until recently when I switched to an iPhone 7. The reason for this is because for the past month, my phone would start to randomly heat up quickly, especially on Snapchat. Everyday, the situation got worse, as the days passed by, the phone would reboot randomly, even when the phone is (rarely) cool! Recently, the phone heated fast right after boot, without the launcher even loading yet. All of a sudden, my phone rebooted randomly, and never booted past the Samsung logo ever again. :crying:
I have a lot of important data on this phone, like texts and videos, and I realized that I never had USB debugging on (which I always enabled for every Android device that I own). This is a pain in the a**, since now I can't copy over data through ADB or any software that requires it to have it enabled. I even tried other methods from software that would copy a temporary recovery file that would recover the data, but it would either not work on the phone, or other software would hang at 90%. Is there a way I can copy all my data, or at least enable USB debugging remotely? (meaning not through the OS, as it doesn't go through the Samsung logo) All help would be appreciated. Thank you very much.
~Aviator

S20FE Bricked itself

Hey so my father's phone just kinda bricked itself one morning. We don't know how or why. But he did tell me he installed the newest software update a few days ago, meaning he got OneUI 5.0.
If it matters, this is a german version of the S20FE, unfortunately im unaware if he has the Samsung CPU or Snapdragon CPU version.
I'm tasked with getting the data off the phone, but unfortunately i can not boot into android. The phone either freezes at the "Samsung Secured by Knox" logo or bootloops at that logo. When charging it does not show battery percentage, only the lightning symbol.
I can easily access the downloading mode, but recovery mode is very hard to get to, usually because of the bootloop, takes me around 10 to 30 minutes to get into.
Wiping Cache partition does not work, "repair apps" results in the bootloop
The logs always end displaying 3 times the same error: unable to set property "ro.boottime.init.mount.cache" to "1": error code: 0x18
Does anyone have an idea on how to get all the files off of it? I heard you can use Odin to flash it without losing data but also heard that it doesnt work since OneUI 3.1, and since OneUI 5.0 is very fresh i don't think anyone ever tried flashing it without data loss.
Unless you can boot it into safe mode you're boned.
If he really needs the data... take it to a data recovery specialist. Rates are around $800 for advanced recovery services, it may be less.
Otherwise see if a factory reset fixes it. Always redundantly and regularly backup critical data to avoid complete data lose.
blackhawk said:
Unless you can boot it into safe mode you're boned.
If he really needs the data... take it to a data recovery specialist. Rates are around $800 for advanced recovery services, it may be less.
Otherwise see if a factory reset fixes it. Always redundantly and regularly backup critical data to avoid complete data lose.
Click to expand...
Click to collapse
Safe Mode Freezes up
And knowing my Father, he won't pay that amount of money to recover the data..
JojoOn3DS said:
Safe Mode Freezes up
And knowing my Father, he won't pay that amount of money to recover the data..
Click to expand...
Click to collapse
Maybe it's a lesson he needs to learn the hard way. Androids rarely crash and burn but it does happen. Messing with the firmware is always a risk. One reason why I never do OTA updates/upgrades.
Data is fragile... not redundantly backing it up is an open invitation for trouble. A drop, water exposure, a near lighting strike, a hardware failure, malware, etc can destroy the data if that's the sole copy of it. Really it's only a matter of time until it happens. He needs to take a more vested interest in the device... or suffer the consequences.
Maybe someone here can help you but hands on by a specialist maybe the only viable shot there is at recovering the data now.
I have been able to unbrick Samsung devices in the past. I have posted what I did on this website.
blackhawk said:
Maybe it's a lesson he needs to learn the hard way. Androids rarely crash and burn but it does happen. Messing with the firmware is always a risk. One reason why I never do OTA updates/upgrades.
Data is fragile... not redundantly backing it up is an open invitation for trouble. A drop, water exposure, a near lighting strike, a hardware failure, malware, etc can destroy the data if that's the sole copy of it. Really it's only a matter of time until it happens. He needs to take a more vested interest in the device... or suffer the consequences.
Maybe someone here can help you but hands on by a specialist maybe the only viable shot there is at recovering the data now.
Click to expand...
Click to collapse
Update, he sais he has his files on google drive. Now i tried to reinstall android using Odin3, i installed OneUI 4 with android 12, the farthest that i got was now a charging indicator showing percentage and the samsung android bootlogo after the bootloader logo. but then it crashes. OneUI 5 android 13 makes it bootloop again. The last thing i might do is just root the device
JojoOn3DS said:
Update, he sais he has his files on google drive. Now i tried to reinstall android using Odin3, i installed OneUI 4 with android 12, the farthest that i got was now a charging indicator showing percentage and the samsung android bootlogo after the bootloader logo. but then it crashes. OneUI 5 android 13 makes it bootloop again. The last thing i might do is just root the device
Click to expand...
Click to collapse
Well that's good... if it works.
You try the last version it was running on before it went to hell? If was me I use the earliest version available. I would not root it as dad will likely get in trouble for sure... and lose some core features forever.
First thing I would have tried is a factory reset. Anytime you flash firmware you're taking a risk; there's zero risk to clearing the user data partition.
blackhawk said:
Well that's good... if it works.
You try the last version it was running on before it went to hell? If was me I use the earliest version available. I would not root it as dad will likely get in trouble for sure... and lose some core features forever.
First thing I would have tried is a factory reset. Anytime you flash firmware you're taking a risk; there's zero risk to clearing the user data partition.
Click to expand...
Click to collapse
The data is already gone, it was backed up by Google Drive and my dad got the data on his older phone now. The earliest version i can install after an OneUI 4 update is OneUI 4 android 12, which i have already tried, any older than that results in a Fail because the device refuses to flash OneUI 3 or older.
It does boot android *sometimes* with OneUI 4 Android 12. but never to the "Welcome" screen. OneUI 5 Android 13 causes it to reboot nonstop again (like originally). I am planning on downloading different versions of OneUI 4 android 12 for this device and see if it ever boots fully.
Allthough this seems like a software defect, im starting to doubt the battery itself, because when it was charging it only showed 5% after an entire night on the charger.
JojoOn3DS said:
The data is already gone, it was backed up by Google Drive and my dad got the data on his older phone now. The earliest version i can install after an OneUI 4 update is OneUI 4 android 12, which i have already tried, any older than that results in a Fail because the device refuses to flash OneUI 3 or older.
It does boot android *sometimes* with OneUI 4 Android 12. but never to the "Welcome" screen. OneUI 5 Android 13 causes it to reboot nonstop again (like originally). I am planning on downloading different versions of OneUI 4 android 12 for this device and see if it ever boots fully.
Allthough this seems like a software defect, im starting to doubt the battery itself, because when it was charging it only showed 5% after an entire night on the charger.
Click to expand...
Click to collapse
If SOT sucks now...
Replace the battery before you attempt another flash. Not worth bricking a phone over a battery.
blackhawk said:
If SOT sucks now...
Replace the battery before you attempt another flash. Not worth bricking a phone over a battery.
Click to expand...
Click to collapse
Yeah will probably do that, i have already flashed it like 30 times probably haha, still soft bricked like before but not hard bricked.
JojoOn3DS said:
Yeah will probably do that, i have already flashed it like 30 times probably haha, still soft bricked like before but not hard bricked.
Click to expand...
Click to collapse
No harm, no foul...

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