I Need Some advice for P7-L10 - Huawei Ascend P7

Hi All hope you doing good.. My phone was working fine but suddenly my battery started to drain like I left it on 40% at night and in morning the phone was out of power and time was 5:00am 1/1/1970 (not used during that time) now it takes even long to fully charge the battery which lasts only 3 or 4 hours max. Everytime it get out of battery it changes date and time so I set it manually or connect to internet so it gets fixed.
Advice me should I replace the battery or it is some issue with some chip of board or someother issue?
Please do suggest me solution if possible thank you all...

Have you recently updated your phone to lollipop? Because if you have, then it's a bug in a software which can be fixed with a custom kernel. But if you are on kitkat, then try to perform a factory reset and see if that works.

Related

Battery Diagnostics

Hello,
I have upgraded my Imate PDA2k ROM Helmi_BA_WM2k5_AKU3.5_v1.4.CF2 R2 by baniaczek for about a month now. It has been working perfectly fine with no much issues on Wifi and other stuff. But since last one week i see my battery runs out within 3 hours and each time i had to re-charge the same. Even though the usage is really minimal. ( May be 2 or three calls and no real PDA usage). Also i feel the device is heated up most of the time. Are there any diagnostic tools for battery ?. .. Is this caused by any program running continously.
Any suggestions to find out the battery problem.
It is probably a running program or some activated interface (GPRS, IrDA, Bluetooth, Wi-Fi). Make sure they are all deactivated.
Thanks for the reply. I have tried disabling BT/WiFi / GPS ( even deleted GPS Connections ). Still the battery runs only for 3 to 4 hours. How can i figure out which of the applications might be causing the problem ??..... ( As i stated in my previous post things were fine two weeks back ). I can not figure out!... Can this be a hardware problem ?. Should i try flashing the ROM again ?.
Any suggestions will be of great help.
Thanks.
Is the backlight always on?
No. I think its a hardware problem. I flashed the ROM again and still the battery was draining really fast. Anyways i will change the battery now and check.
regards
Perhaps the battery is getting life expired. THe most common indication of expiring battery is that it stats taking longer to charge and gets drained faster...Try replacing the battery..
Your right but it shouldn't happen in so great leap. You said that you flashed another ROM. Try doing master reset and leave the device in factory-fresh state - do not restore anything from backup imediately. If it is fine then, it is a software problem. If it is not, try turning on the flight mode for determining if it is GSM related. I'm afraid that a new battery won't solve anything.
?
i'm guessing that your IR is turned on since you did not state it on your post earlier!
IR eats your battery like pacman does.
bara_too said:
IR eats your battery like pacman does.
Click to expand...
Click to collapse
It would still be interesting to have battery diagnostics software. Does anyone know of such a package?
http://www.spbsoftwarehouse.com/products/benchmark/batterytests.html?en
might be useful for testing.. could potentially try different screen brightness and speeds to get a comparison. I will say that I used to only get 1 day from my old OEM battery.. got one of the e-bay special 2500mAh and now it easily gets 3 days with the same usage pattern as before..
After a long time again a re-post on this. Well my problems seems to be not getting over. I flashed the PDA2k to factory state and still the battery was draining. Then next obvious thing was to replace the battery. Now i have a brand new battery and reflashed again to factory state and my fears are coming true... still the battery drains in 3 hours... what next guys ?.
cbark2 said:
After a long time again a re-post on this. Well my problems seems to be not getting over. I flashed the PDA2k to factory state and still the battery was draining. Then next obvious thing was to replace the battery. Now i have a brand new battery and reflashed again to factory state and my fears are coming true... still the battery drains in 3 hours... what next guys ?.
Click to expand...
Click to collapse
have you checked ur infra red setting? make sure its OFF! i think, it is turned on as default after flashing! or maybe your charger is defective! try someones charger!
IR disabling has not helped in the past. But i tried again but no much use. The equipment is heated up during normal usage time. Is there any thing more i can try before my BA becomes a history. ( BTW. the repair center refused take anything other than the screen changes and battery replacements. !!.. )
Any one having any idea how to reset the bios ?. I think my battery problems are related to trying out the Trial Version of Pocket Hack Master to overclock the PDA. I have uninstalled it long time back and may even have performed three to four times ROM updates but may not have reset the software's overclocking settings back .. ?!!...
BTW. The service center argued out that the any ROM updates other than official Imate ROM will void the warrantee and twice they returned without repair and attributed the the problem of heating to ROM updates... ( without even checking!! ...
I faced the same problem when attempted to upgrade my Harrier. I agree, that there must be an error somewhere in the device BIOS that cannot be that easily reflashed. Unfortunately, I could not find any solution and had to replace the useless phone that drained the battery within 4-5 hrs.
Yes the over clocking eatsup the battery as well as causes heating up the device. So better dactivate the over clocking..

Battery Drain on G1

Guys,I own a T Mobile G1 Android 1.6 Phone and recently I’m facing some problems. The problem that appeared recently is with the battery drain. before some days ago the battery of my G1 lasted up to 4-5 days, without using Wireless, GPS, and Bluetooth. If I used the mentioned services normally the battery lasted up to two days. But recently the battery is draining too fast. Within 4 hours the battery goes down less then 15% even I do not use any mentioned services. I keep my phone on standby, without talking a single minute with the phone, not using any service etc, and again it goes down very quick. I took some measures according to HTC instructions how to save the battery but again it does not function. I uninstalled all applications and reset the phone to factory setting by again same thing. Then I searched on the Google some instructions, I tried also that one’s but again it does not function. I always used HTC charger that came with the phone but again same problem. What is the strangest thing that after some days the battery gets back and works perfectly for two weeks, which means I use the phone normally without charging 4-5 days. As I operate very well with the smartphones, Pocket PC’s etc I start analyzing G1 and monitoring very closely why the battery goes down, I monitored for a long time the query under the :About Phone-Battery use- and I see there that Andorid OS is using the battery from 76% up to 85%. Now it came to my mind that something is keeping engaged or it keeps running the Andorid OS always on. Then I suspected that thre my be any virus on my phone, but I installed form Market Flexilis/lookout antivirus application, but there was no virus and again the battery goes very quickly down. As I said after sometime the system returns to normal and the battery lasts for 4-5 days, and when I check the information under Phone,Battery use, I see that the Andorid OS is spending only 6% of the battery. Comparing with the previous description it is a huge difference. According to my opinion there is a small problem with any file which keeps always running to much the Andorid OS. Can you please give me any instruction why Andorid OS is spending that much the battery? Or give me any instruction how to prevent this operation that keeps Android OS to much engaged? or is there any programming mistake?, is there any need for update?, do I need to root my phone as it is not rooted? The reason why I’m thinking that there is a technical problem is because sometimes the system gets back to normal and sometimes it goes out of normal running. I appreciate a lot if you could help me to resolve the mentioned problem.
I've noticed the same thing on my G1 sometimes there is fast battery drain and it seems associated with Android OS. The percentage is over 70%. I also notice it be associated with the display as well. Could be that there is some process that won't stop running and is using Android OS or it could be that on other occasions the display is not going into sleep mode properly. I wish I knew how to fix these problems but I don't. I just observe them.
The battery issue, is an up and down problem for me. Sometime I can go through it in one day or less, other days it will last me for 2 plus days.
It also could be that the battery need replacing. Who's know.
I just bought a 2nd hand G1 - works just fine. I rooted and installed CM6.1.
My battery drains within 1-2 hours. I've tried various methods of resetting stats, with no luck. How frustrating! I wonder if it's a battery hardware problem or software?
battery
I also faced bad battery life on various roms. Since I'm using COS-DS (android 2.3.3) http://forum.xda-developers.com/showthread.php?t=950765 and the Biffmod kernel http://forum.xda-developers.com/showthread.php?t=950765 the phone runs more than 24h when texting and calling. Of course you should apply the 14MB RAM hack in comination with this kernel http://forum.xda-developers.com/showthread.php?t=831139. On standby (everything off, except data and 3g) my G1 runs >48h, before it needs to be plugged in.
-
mqazimi said:
I monitored for a long time the query under the :About Phone-Battery use- and I see there that Andorid OS is using the battery from 76% up to 85%.
Click to expand...
Click to collapse
Sounds like the basic description of the USB Charging Bug.
The bug triggers if the G1 is using a kernel starting 2.6.35 and onward tree, and charged using the USB instead of AC wall charger.
A couple of option to avoid the super discharge after that (you can use either);
1. Reboot after you unplug the USB charger.
2. Change kernel to one from 2.6.34 tree
You can also visit the Dev sub-forum, there's a thread there discussing the debugging process.
It is so unpredictable for me...I have just got into the habit of a reboot after unplugging USB.
Battery drain on the G1
I have the same problem. Even on standby it drops to less than half of its battery life. Sometimes its worse. today i noticed that the battery percentage was at 84. Next thing I know the phone reboots itself and it displays that it has 1% battery, battery icon empty all in red and LED flashing in red. Then I turn it off connect it to the charger, after a couple of seconds I turn it back on and says its 90 something percent. Could be a virus or just a battery bug,that's my guess. I scanned the phone with Lookout Security and there was no Virus,malware or spyware found.
I want to try different kernels for this battery issue but want to make sure I am installing the right one.
I have CM6.1 with 2.22.23.02 radio and DangerSPL installed. Can I just load any of the kernels built for EBI0?
Specifically, can I flash the kernel in the 1st post here? http://forum.xda-developers.com/showthread.php?t=1010932
Thanks.

Samsung Galaxy S plus random shutdown

hi guys, i'm getting really pissed off right now
i''ve got my phone for 3 months now and it worked like charm till the last month
every time my phone shutdown randomly , and when i restart it, my battery level is under the 10%
even if i charge it the whole night till 100%, after i use it a few minutes it shutsdown and the battery will be very low.
sometimes it doesn't even turn on anymore.
i can't use my phone now only when its charging because it doesn't shutdown then.
I've tried everything that i could think of, i've recalibrated the battery , installed different roms but i got the problem with every rom.
i've even tried it with a ics rom but still got the same problem
someone please help me
my phone had the same problem i have flash any costum rom but nothing and then i have flashed a stock original rom for fix that....and then retry a costum rom.
have you try to wipe /system /sdcard /data /cache /delik-cache and then flash a stock original rom with odin ?
Rajito said:
hi guys, i'm getting really pissed off right now
i''ve got my phone for 3 months now and it worked like charm till the last month
every time my phone shutdown randomly , and when i restart it, my battery level is under the 10%
even if i charge it the whole night till 100%, after i use it a few minutes it shutsdown and the battery will be very low.
sometimes it doesn't even turn on anymore.
i can't use my phone now only when its charging because it doesn't shutdown then.
I've tried everything that i could think of, i've recalibrated the battery , installed different roms but i got the problem with every rom.
i've even tried it with a ics rom but still got the same problem
someone please help me
Click to expand...
Click to collapse
I have the exact same problem, am about to buy a new battery tomorrow unless someone else has another solution? This might not be the proper forum but in here at least many i9001 users will read it.
I've had this problem for about a week, was very annoying while on holiday. I've tried using BroodROM BE 1.0, Stock KQE and now back to stock KPG.
Try ebay - you can easily find decent batteries for 5$ there.
pedrsantiago said:
Try ebay - you can easily find decent batteries for 5$ there.
Click to expand...
Click to collapse
Well yes I'm going to try a different battery soon but the odd thing is after my battery charge seems to drop down to 5% or so, it starts charging to about its original charge level without a charger connected. So it's basically 80%->drop to 5%->charge back to 60% without charger.
i'll try now to do a hard reset, go back to stock rom, then reinstall an costum rom,
will tell you if it works!
Plz mods remove/delete this sheeyat.. this is
Galaxy S Plus I9001 Android Development
i have used TeamWin Recovery for wipe all partition becouse with hard reset don't wipe /system and internal sd.
Rajito said:
hi guys, i'm getting really pissed off right now
i''ve got my phone for 3 months now and it worked like charm till the last month
every time my phone shutdown randomly , and when i restart it, my battery level is under the 10%
even if i charge it the whole night till 100%, after i use it a few minutes it shutsdown and the battery will be very low.
sometimes it doesn't even turn on anymore.
i can't use my phone now only when its charging because it doesn't shutdown then.
I've tried everything that i could think of, i've recalibrated the battery , installed different roms but i got the problem with every rom.
i've even tried it with a ics rom but still got the same problem
someone please help me
Click to expand...
Click to collapse
I thought I was the only one with this problem. I charge my battery to full and it starts draining normally. Then, when around 30-80% battery remaining, it turns off. It only turns off when you use it for a while, when the screen is off it stays on normally. After rebooting it turns off within a minute or so. This continues for a few reboots with the battery level remaining roughly the same. Eventually after a few boots it shows 3-4% of battery, after which I of course have to charge. Also tried calibrating and tried different roms but it still remains. I ALSO SWAPPED MY BATTERY WITH A FRIEND BUT IT DIDN'T HELP! It worked like a charm for him but I still got turn offs with his battery.
If i were you Guys, i would install stock rom and hand in my phone under warranty ( of course if you still have it ). Because if this occurs even when u swap battery, let samsung play with you phone then
Its not your battery..restore your phone to the way it was and give it to samsung
i'm getting pissed of now, even with the stock rom it randomly shutsdown.
i don't have any warrenty so i can't give it back to samsung
In case anyone's still wondering, in my case it did turn out to be a fried battery. If anyone else is experiencing the same issues I was, just check your battery to see whether or not it is swollen. If it's bigger than it should be, that probably means it's fried and you should replace it. I'm happily running custom roms without any trouble again now, and battery life is awesome!
Sent from my GT-I9001 using xda app-developers app
Rajito said:
i'm getting pissed of now, even with the stock rom it randomly shutsdown.
i don't have any warrenty so i can't give it back to samsung
Click to expand...
Click to collapse
Sorry Rajito, but you are having a serious problem, i think the motherboard is the problem, my friend had the same problem with his I9000 S simple. You shoud go to a service !
Hi guys,
I also have this problem, my phone randomly turns off and when I turn it on, it shows much less remaining battery percentage than before. (please see attached image) After turning on the value is increasing, sometimes from ~5% to 30-40% or more...
Now I have CM10 Jelly Bean flashed, but CM9 did the same sometimes but much more rarely than on JB. Today the phone 'died' three times until noon.
aToS88 said:
Hi guys,
I also have this problem, my phone randomly turns off and when I turn it on, it shows much less remaining battery percentage than before. (please see attached image) After turning on the value is increasing, sometimes from ~5% to 30-40% or more...
Now I have CM10 Jelly Bean flashed, but CM9 did the same sometimes but much more rarely than on JB. Today the phone 'died' three times until noon.
Click to expand...
Click to collapse
Yeah that's the exact same problem I had. In my case it turned out to be a fried battery, see if it's swollen or not, if you lay your battery on a table it should stay still and not wobble around. If the battery's not flat but swollen that means your battery is fried. In this case good news because you can easily replace it
avreijnen said:
Yeah that's the exact same problem I had. In my case it turned out to be a fried battery, see if it's swollen or not, if you lay your battery on a table it should stay still and not wobble around. If the battery's not flat but swollen that means your battery is fried. In this case good news because you can easily replace it
Click to expand...
Click to collapse
unfortunately it is absolutely not swollen, its fully flat :\
besides this I put out the battery now and put it back and it is showing only 2% percent of battery so maybe my battery is wrong
UPDATE: after uninstalling the pro version of Battery Indicator there were no random shutdowns at all, but the free version is fine o.0

Battery and Time Issue i have much Confusion please guide

Hello Everyone,
I'm using P7-L10 which was working fine and giving me 18 hours battery timing since last week, suddenly it started to heat up and get laggy after a little usage even on idle state it turned hot, i have a case on it still i was able to feel the heat, and battery timing dropped by 6 hours and whenever it gets turned off as battery reached 0% on next boot it shows date as 1/1/1970 and time as 5am , and it takes now 5 hours to fully charge the battery i have also performed firmware change and also reinstalled rom but its not fixed it doesn't lag now and wont heat up but issue with back date and battery timing prevails. i have also tried other charger and still its same
Please tell is it problem with Nand Memory or with battery and what should I do now ?
Thank you...
Regards,
Farrukh
My P7-L10 does the same thing, also when the screen is in standby mode does not update the system time. I tried factory reset, reinstall the full rom B852 , reinstall a previous backup of TWRP, but does not work keeps me on 01.01.1970,% battery not right and system clock not updated. I do not know what to do.
FarrukhQadri said:
Hello Everyone,
I'm using P7-L10 which was working fine and giving me 18 hours battery timing since last week, suddenly it started to heat up and get laggy after a little usage even on idle state it turned hot, i have a case on it still i was able to feel the heat, and battery timing dropped by 6 hours and whenever it gets turned off as battery reached 0% on next boot it shows date as 1/1/1970 and time as 5am , and it takes now 5 hours to fully charge the battery i have also performed firmware change and also reinstalled rom but its not fixed it doesn't lag now and wont heat up but issue with back date and battery timing prevails. i have also tried other charger and still its same
Please tell is it problem with Nand Memory or with battery and what should I do now ?
Thank you...
Regards,
Farrukh
Click to expand...
Click to collapse
leleallof said:
My P7-L10 does the same thing, also when the screen is in standby mode does not update the system time. I tried factory reset, reinstall the full rom B852 , reinstall a previous backup of TWRP, but does not work keeps me on 01.01.1970,% battery not right and system clock not updated. I do not know what to do.
Click to expand...
Click to collapse
@leleallof I'm so much confused my phone shuts in 3 or 5 hours on battery I don't know if someone will help us here or no

camera causing p9 to shutdown

hi hope someone can help with this.
I have a huawei p9 32gb EU version
model EVA-L09 emui 4.1.1 (still on) android 6.0 (says no update available)
build number is: EVA-L09C432B182
An issue seems to have developed in the past 2 weeks (i've had it almost a year) - it has decided to close itself down when I try to use the camera. I am using the default/stock camera app not a 3rd party one. I want to make clear it does not happen every time seems (at the moment) quite random/intermittent
The battery was at 79% the first time it happened and a few days ago it was at 55% and it happened. Auto flash was on but flash not activated at the time the phone shut down.
The first time I thought I just hadn't realised the battery was that low but when I plugged it in to charge it said 79% on screen.
A few days ago when it was 55% I was able to put the phone back on after it shut itself down and it was fine/behaved normally since putting it back on - the battery appeared to drain at the usual rate. I even took a few other photos after switching it back on & it didnt shut down. I had been using camera the same morning when the battery % would have been higher & it didn't shutdown then. (& i actually took quite a few photos during that time).
Hope someone out there has an idea of how to fix this issue, though i'm thinking its maybe the a sign the battery may be failing?
I also have this issue, I think it may be a sign the battery is beginning to fail, or possibly the cpu gets too hot. (again first started happening around a year into ownership)
Under 70% battery if i take a bunch of photos it can shut down but would normally turn back on again with 20% less battery. if battery gets less than 50% then if it powers off, it may power back on breifly and then go back to the exclamation mark for empty battery and shut down.
I have tried following the guide to calibrate the battery (let it charge to 100%, turn off, plug back into charger) but it made no difference.
What did help a bit though was ensuring cloud photo apps (google photos/onedrive etc) were set to only upload photos while on wifi and charging.
Hi, I have the same issue with my EVA-L09 with EMUI 4.1.1 build EVA-L09C900B182 bought in october 2016. Shuts down after shooting few photos/videos and can't start it again without plugging it. Once plugged, the battery level seems to be the same as before the shutdown. Seems to happen with any battery level.
If anybody can help solve this, that would be great. I can't decide to change the battery for the moment without certainty that it would fix this issue.
kevgau said:
Hi, I have the same issue with my EVA-L09 with EMUI 4.1.1 build EVA-L09C900B182 bought in october 2016. Shuts down after shooting few photos/videos and can't start it again without plugging it. Once plugged, the battery level seems to be the same as before the shutdown. Seems to happen with any battery level.
If anybody can help solve this, that would be great. I can't decide to change the battery for the moment without certainty that it would fix this issue.
Click to expand...
Click to collapse
To all of you...unlock bootloader and update firmware. Maybe your issues will be solved. Its a conflict and not a battery issue
Sent from my EVA-L09 using XDA Labs
Any resolution?
I am having the same problem with my L09 and the P9 camera app. Was on Nougat so rolled back to MM in attempt to fix. Also tried a faster SD. No luck with either.
No such issues with other camera apps from Play Store, but they don't use both sensors.
Anybody resolved this problem definitely yet? If yes, how?
Thanks.
matt3805089 said:
I am having the same problem with my L09 and the P9 camera app. Was on Nougat so rolled back to MM in attempt to fix. Also tried a faster SD. No luck with either.
No such issues with other camera apps from Play Store, but they don't use both sensors.
Anybody resolved this problem definitely yet? If yes, how?
Thanks.
Click to expand...
Click to collapse
I have the same problem since the last 6-9 months.
However I noticed that the problem occurs when I make photos when I'm outside and the weather is windy/damp. I never had the problem when shooting photos inside, always outdoors.
The solution is indeed connecting the phone with a charger (or portable battery) or wait for a couple of hours.
It could be a problem with the battery but it is strange that the phone is ok again after charging a couple of minutes. If it was moisture this idid not yet vanish in just a couple of minutes. Maybe a sensor which is not working ok (or the firmware is not resetting/reading it correctly) ?
I'm thinking of sending my phone into repair for this problem, however I think this is a difficult to identify problem because it does happen randomly (as it seems).
I'm having the same problem, after battery goes under 50% It drains fast, bellow this it only takes 30min of use to shoot down, taking a few photos just makes it drain even faster. And when plugged to the charger it suddenly gets up to 40% . I tried everything software wise with no luck. I bought a new OEM battery planning to change it this week, then I'll post the results.
I am facing the same problem L09C432B395. I observed its somehow being related to cold temperatures outside in my case - it happens only when walking outdoor and the phone is in my hand for a while - so its probably cools down. And than when pressing the camera button I see the message "waiting to sharpen the photo" and then beeeep! battery down to 1% and phone shutdowns. Regardles the battery level.. happening accidentaly and randomly, but only once a week.. and only when taking phone outdoor in a winter time. I did factory reset, re-installed the latest ROM etc but the problem persists. Might be some conflict between battery state and temperature read error?
Buran79 said:
I'm having the same problem, after battery goes under 50% It drains fast, bellow this it only takes 30min of use to shoot down, taking a few photos just makes it drain even faster. And when plugged to the charger it suddenly gets up to 40% . I tried everything software wise with no luck. I bought a new OEM battery planning to change it this week, then I'll post the results.
Click to expand...
Click to collapse
Update: I change the battery, everything back to normal. I used a OEM battery, screen time is +6h with moderate use during the first row cycles of battery use from 100% to 10%.
Hi all together. Faced the same issue up times (Huawei P9 EVA-L09C432B395, Kamera App 4.1.1) with battery in good state 46 to 76% and taking a picture caused draining it to zero at a moment. Sitting down immediately. BUT only if flash ? is set to bulb-light ?! Tested it several times. Normal (auto/always active) flash is ok - but not bulb-mode...
So, that's obviously the reason - but where's a solution? ?
Some Huawei officials here at xda? ?
Same problem here and without solution yet ... camera causes phone to shutdown and battery indication goes crazy.
https://forum.xda-developers.com/p9/help/battery-calibration-issue-t3669811
Experiencing the same issue on both P9 we have and getting very annoying would be glad to see if is there any solution of this.
piotrkalb said:
I am facing the same problem L09C432B395. I observed its somehow being related to cold temperatures outside in my case - it happens only when walking outdoor and the phone is in my hand for a while - so its probably cools down. And than when pressing the camera button I see the message "waiting to sharpen the photo" and then beeeep! battery down to 1% and phone shutdowns. Regardles the battery level.. happening accidentaly and randomly, but only once a week.. and only when taking phone outdoor in a winter time. I did factory reset, re-installed the latest ROM etc but the problem persists. Might be some conflict between battery state and temperature read error?
Click to expand...
Click to collapse
These are my exact symptoms - combination of cold and camera gives false battery reading and shuts down phone entirely. Software update hasn't fixed.
I have same problem
EVA-L09C55B383
it's the last firmware
emui 5.0.1
android 7
at 50% battery i make a photo with flash and the p9 turn off.
to turn on i need connect it to recharger.
it's very very impossible.
i think to send it to customer care.
have someone resolved this issue?
i ask to huawei on facebook. i wait a answer.
Any luck with Huawei support for any of you?
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
miksly said:
I have same problem
EVA-L09C55B383
it's the last firmware
emui 5.0.1
android 7
at 50% battery i make a photo with flash and the p9 turn off.
to turn on i need connect it to recharger.
it's very very impossible.
i think to send it to customer care.
have someone resolved this issue?
i ask to huawei on facebook. i wait a answer.
Click to expand...
Click to collapse
PlatformHopper said:
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
Click to expand...
Click to collapse
i haven't resend it to customer care. we think it's a software issue beacuse battery it's ok....
i don't know what do
i think to install a custom rom!
but, when i had s3 samsung, modding was very simply... for huawei im not sure...
anyone had modded p9?
miksly said:
i think to install a custom rom!
but, when i had s3 samsung, modding was very simply... for huawei im not sure...
anyone had modded p9?
Click to expand...
Click to collapse
Did you try yourself any search for custom ROMs ob XDA for Huawei P9?!
https://forum.xda-developers.com/p9/development
I tried Huwawei customer care.
Their best offer was factory reset of all firmware!
Install updates doesn't fix.
PlatformHopper said:
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
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Even when connected to charger!!
Even when the phone is connected by USB to my computer and charging, if I open the camera the battery % starts to drop like 1% every 4-5 seconds!!
So the battery is being drained faster than what it charges.
I close the camera and it starts charging again.
Huawei, I was very happy with this phone, now I'm constantly in fear of getting out of battery in the middle of an unknown city while taking photos!

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