Please Help Note 4 - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

Hello everyone,
My wifes not 4 recently went to crap and will not connect to the pc in order to ODIN back to stock.. ive tried everything that I know including Samsung drivers reinstalled.. Uninstaller drivers in device manager and reply the phone in. It will not connect. . The computer makes a noise when you plug it in as it normall would, but comes up with an error on screen saying "device has malfunctioned , could not connect please Disconnect and reconnect the device if the problem persists there might be a problem with the device. "
Any advice would sincerely be appreciated, please help..
Sincerely VeRiFiEdSuB

verifiedsub said:
Hello everyone,
My wifes not 4 recently went to crap and will not connect to the pc in order to ODIN back to stock.. ive tried everything that I know including Samsung drivers reinstalled.. Uninstaller drivers in device manager and reply the phone in. It will not connect. . The computer makes a noise when you plug it in as it normall would, but comes up with an error on screen saying "device has malfunctioned , could not connect please Disconnect and reconnect the device if the problem persists there might be a problem with the device. "
Any advice would sincerely be appreciated, please help..
Sincerely VeRiFiEdSuB
Click to expand...
Click to collapse
MTP mode vs camera mode?
Does kies recognize it?
Also as strange as it sounds, you may toggle developer options and usb debugging on and off. I did this on a family members ASUS tablet that displayed the same issue and then the PC recognized it. I was just trying everything I could think of.
Edit: I just realized you said Odin and not just connecting as a normally powered on device. Do you have it in download mode when connecting to the PC with Odin running?

nine5raptor said:
MTP mode vs camera mode?
Does kies recognize it?
Also as strange as it sounds, you may toggle developer options and usb debugging on and off. I did this on a family members ASUS tablet that displayed the same issue and then the PC recognized it. I was just trying everything I could think of.
Edit: I just realized you said Odin and not just connecting as a normally powered on device. Do you have it in download mode when connecting to the PC with Odin running?
Click to expand...
Click to collapse
unfortunately i cannot get the phone to bootup as to get into the hidden menu and turn on the MTP that way and yes if i am trying to connect to the phone to use odin i am in download mode when i try to connect.. the phone does not want to connect to the computer no matter what i do ive finally managed to get it to download mode and now am going to try and flash a different custom rom in the hopes it will boot up.. if it will do that i ill try and get mobile odin.. but even that hasnt been working. when i install a new rom and click on reboot the phone just shuts off. the phone wont turn back on after that unless i leave the battery out for several minutes then put the battery back in and press the power button. upon doing that the phone instantly boots to recovery.

This happened to me.
I even replaced the USB Port (Then dropped the phone while it didn't have the frame on and cracked the LCD)
The phone's USB port still didn't work and I had to replace the phone.
it is a very, very odd bug with this phone that multiple people have been experiencing but no one knows the cause of it.
It may just be faulty phone. Several people recently have had this bug.
my phone was made in Korea, Region: USA-Revision Q8R2.
N910T (UD)
So. Sadly, the only way as of right now to fix this is to get a new phone.
I tried a lot of things with my phone before I broke it to attempt to fix the USB port.
And the issue also lead to slow charging (220mA) and when I plugged it into the wall it would say USB Charger not AC Connected

Are you using the oem cord that came with the phone. I've experienced issues using non oem cords.

Yes sir I've tried multiple OEM and non OEM cords still won't recognize the phone
Sent from my SM-N910W8 using XDA-Developers mobile app

Did you try ask the different USB outlets? Did you try a different computer? For me USB 2 works, but not 3. Also I've had trouble with those on the front of the case. I always use the ones on the back. Just throwing a few things out there. It's possible you have a bad USB port on the device.
Sent from my SM-T810 using Tapatalk

Related

[Q] Captivate Won't Charge But Will Recognize PC Connection

Edit: It looks like this is a hardware issue and I'll likely try to get it replaced via insurance since I cannot revert to stock using Odin. It is impossible to revert without using Odin right? Thanks to all who read!
To start, I just want to state that I've searched and searched for answers/information on this (not just on XDA forums either) and I haven't found a similar issue - my sincere apologies if I missed it.
Quick "this post is way too long to read" Summary:
1. Phone will not charge
2. Phone will recognize PC connection via USB but with no functionality
3. PC will not recognize phone
4. All details on what I've done so far below
Friday 3/4/11 - I used a USB car charger (link below) to charge my Captivate with a USB cable known to be working (had worked on my Captivate before, works on my brother's Captivate). If you're asking why I used that charger... well I got it for free with my E-71. I'll never use it again. Anyway later that night I tried to charge my phone on my official AT&T A/C charger but nothing happened - the phone acted like no USB was inserted.
newegg[dot]com/Product/Product.aspx?Item=N82E16882923001
Sorry for the bootleg link, this certainly isn't spam but I'm not allowed to post links yet.
Since that date, my Captivate won't charge via AC power cord. My PC won't recognize it either, but here's the weird part - my phone recognizes when it's connected to the PC via USB. For example, I can connect the phone to the PC and it will state "USB connected" on the Android pull-down (top) menu. Since I have mass storage chosen as the default, it will give me the option to send or receive files from the PC from the same menu. However, if I attempt to actually take that option, the pop-up menu which allows you to mount your memory cards does not come up. In addition, if I have the phone in USB debugging mode and I connect to my PC, the phone recognizes that as well. The PC does not recognize the phone in any capacity, at any time. No matter what I've done so far it will not charge via A/C.
Background: I've had my phone for a little over 6 months now, I've been running Cognition 2.1.6 since about 3 weeks after I got it - before this problem I haven't done any modifications whatsoever since the first load of Cognition. My PC is Windows 7 Ultimate 64. To rule out a bunch of other things, I've tried to use multiple USB cords that are known to work with a different Captivate and my Captivate prior to this problem (3 to be exact), I've uninstalled and reinstalled all Samsung's drivers on Windows, and I actually reinstalled Cognition using the three button recovery mode. To further rule out external problems, I just put Serendipity on my brother's Captivate using the same USB cord and PC that I'm attempting to use with my phone. He had been using the exact same version of Cognition I was.
I of course tried to revert the phone to stock using ODIN in order to fix the problem. I attempted to use the two button method (hold volume keys and insert data cable from PC with Odin running) but of course since the USB is not working properly that didn't work. It's worth noting that the described method worked perfectly for my brother's Captivate to revert to stock in preparation for installing Serendipity. I attempted to manually unmount and remount my memory cards several times, change USB modes between mass storage, Kies, modem, etc - nothing seems to work. The phone seems to be completely normal except for this USB issue. One last thing that's strange is if the phone is powered off and I have the USB A/C charger plugged into it, I cannot turn it on. When I hold the power button a relatively small spinning circle comes up after a second or two near the top of the screen. It disappears when I release power. If I remove the USB cable and hit power again it powers up completely normally.
Because of all of the above, I'm 99% certain that the issue is with my phone (not from any other external source). My only uncertainty is whether this is a USB hardware issue or a software issue where the phone is trapped in some sort of limbo due to being in a quasi-data mode which is causing it not to charge via A/C power and causing the PC not to recognize it. Has anyone had an issue remotely like this? I've come to terms with the sinking feeling that this is a hardware issue and that the only option I'm going to have is for my phone to be accidentally run over by a car (in order to pay my $125 and get a "new" phone under AT&T insurance). If anyone has any suggestions I'll be more than happy to try, maybe we can get this thing fixed!
If you made it this far I'll just say thanks for reading my wall of text and thanks in advance for any advice you have.
Were you able to get this issue resolved? It just started happening to my Captivate earlier today, and I was hoping that a solution had been found.
I haven't been able to get it resolved, I actually just sort of gave up on it and went back to my old phone for now. I have insurance so I'm not totally screwed, but it's not that cool obviously.
Were you able to get anything resolved on your end? If so I'd love to hear how. The one good solution would be a package to restore to stock that you could run through update.zip on a memory card, that isn't available yet is it?
i have this issue as well. I flashed Cognition 4.4 and it ran just fine for a couple weeks and then it began not even recognizing the micro plugged into any power source or the samsung dock! debugging on or off, battery saver apps removed, all that. multiple reboots. nothing. it takes a spell of, if i'm lucky, recognizing it after i eff with it for a few minutes and flukes a decent charge but at night, it usually has a loop cycle charging effect. I can hear the "boop beep" charger plugged in sound over and over throughout the night.
i use the phone in my cars and everywhere with the same problem.
no resolution! HELP!!!
I came across the same problem with USB on ARMANI I9010 after installing Cognition5. The most unpleasant is that i have bought it abroad and there is no possibility to return it
Does any body found the solution?

[Q] computer will not recognize device in download mode...Out of options

Hello, my captivate will not boot at all. When I turn it on it just goes to a black screen with a white loading circular bar which does not turn at all. I can get it into download mode if I plug in the cable and hold down both volume buttons. The problem is I my computer and my friends computer both wont recognize the phone at all. I have tried different cords and different computers at least 3x each. I downloaded adb and had it look for any usb and it could find nothing. I installed the drivers and everything. ODIN will not see it. I have flashed a hundred times and this is the first time I think it's bricked, though it will go into download mode.
Has this ever happened to anyone else?
Yes!! This just happened to me too about two days ago!! i just kept trying until the phone finally recognized that it was plugged into the computer. Took me a while but it worked eventually. By the way, i had to use my warranty and have a new one sent out to me, but you can read my post titled "fatal flashing addiction" What you can also try is holding the volume up and power button at the same time to see if you can get CWM up and select reboot now
Mine is in Download mode and I do not even know how it got there. ODIN3 says it is not in debug mode, and I have tried Power, Power+VolumeUp, VolUp+VolDn, battery in and out, SIM in and out... Any ideas, anyone?
"Just another brick in the wall..." Pink Floyd
slashsplat said:
Mine is in Download mode and I do not even know how it got there. ODIN3 says it is not in debug mode, and I have tried Power, Power+VolumeUp, VolUp+VolDn, battery in and out, SIM in and out... Any ideas, anyone?
"Just another brick in the wall..." Pink Floyd
Click to expand...
Click to collapse
Are you using odin3 oneclick? if not, do a search for it and give it a go
Sent from my GT-I9000 using XDA Premium App
slashsplat said:
Mine is in Download mode and I do not even know how it got there. ODIN3 says it is not in debug mode, and I have tried Power, Power+VolumeUp, VolUp+VolDn, battery in and out, SIM in and out... Any ideas, anyone?
"Just another brick in the wall..." Pink Floyd
Click to expand...
Click to collapse
odin says its not in debug mode? huh? download mode is underneath the OS debug mode is not a factor unless actually booted into android and trying to use adb...
Yes, I am using ODIN3 already. Says I am not in debug mode. Also the PC does not recognize the device and gets an error. I have tried 1001 ways to get it connected, power on/off/plug in, etc. and the PC does not like it. SO ODIN3 will not talk to it. Tried on 2 PCs.
The shoveling guy remains...
Be it a brick?
slashsplat said:
Yes, I am using ODIN3 already. Says I am not in debug mode. Also the PC does not recognize the device and gets an error. I have tried 1001 ways to get it connected, power on/off/plug in, etc. and the PC does not like it. SO ODIN3 will not talk to it. Tried on 2 PCs.
The shoveling guy remains...
Be it a brick?
Click to expand...
Click to collapse
Have you changed USB cords? Sometimes it is a problem with a cable.
Perhaps try uninstalling the drivers, and reinstalling them and try a different usb port on your computer?
Tried two computers, multiple USB cables, every button combination under the sun, reinstalled drivers multiple times...
I think ODIN3 complains because the device is not recog by the PC so it cannot talk to it.
STILL BRICKED...
slashsplat said:
Tried two computers, multiple USB cables, every button combination under the sun, reinstalled drivers multiple times...
I think ODIN3 complains because the device is not recog by the PC so it cannot talk to it.
STILL BRICKED...
Click to expand...
Click to collapse
when u r able to get into download mode and u hav 2-3 diff cable and comps..and still if ur comp is not recgnizin ur phone..then u hav connector issue from phone ..i have posted it at lot of places and it works..
1)either the usb jack inside ur phone which is attached to the pcb of ur phone is having connectivity issues...
solution- if u r techie..then open the phone...look for connectivity issue around the usb socket and the pcb..and use soldering machine or blower to connect it..
2)or the fine 4 metal lines..which connects the cable pins to take charge or sync is rusted or having some dust accumulated..
solution - if u can use a very thin pin and try to rub that inner 4 metal connectors of usb socket..that might work..but be very gentle and do it with patience
first try to sec method..coz its easy and not required techie hands ..but soft and gentle hands..and mostly this will solve ur issue...
Try heimdall its like Odin kind of it requires more user input by my cappy had an issue that Odin would not see it multiple computers and ports. Heimdall saved me works on windows and Linux that's all I use now when flashing my phone even was able to flash Gb bootloaders no issues. Hope it can help you
Sent from my Samsung Captivate I897
Heres what worked for me...
I have the Samsung Captivate SGH-I897 from AT&T which came out with FROYO and I found a version of GINGERBREAD I downloaded and wanted to use instead so I used Odin v1.82. I had trouble getting mine into Download Mode also but I have a Samsung Infuse 4G too. I simply used the same method I used on my Infuse 4G and it also put my Captivate into Download Mode with no problem. Ya simply pull out SIM, battery and SD Card. After placing battery back in phone you simply hold down the Up and Down Volume Keys while plugging in the USB cable. Phone enters Download Mode and I flashed the cell phone and it works perfectly.
I am noob to all this stuff so I am picking up things here and there.

[Q] download mode but no odin detect

hey guys.. my friend bricked his phone so im here trying to help him. i used a jig and was able to get the phone into download mode, but when i plug it into my pc, it doesnt get detected by odin. the drivers are installed on the computer, because when i try plugging mine in, it detects it. i am not sure what exactly hes done to brick it but any feedback would help. without using the jig, the device does not turn on at all, so i dont even get the phone!pc or whatever the error message is, or that the battery is being charged when plugged in. thanks
If you haven't already tried it, try plugging the USB cable into a different port (preferably one that's directly on the motherboard). If necessary, also reboot the computer, start Odin first, and then connect your friend's phone.
Also, if your friend's phone was on CyanogenMod, you may need to have the Nexus drivers installed for it to register properly.
after it didnt detect his phone, i plugged mine two seconds later into the same port, without unplugging the usb cord from it, and it detected mine.. so i cant see that fixing the problem, but thanks for the advice
andrewjrr said:
after it didnt detect his phone, i plugged mine two seconds later into the same port, without unplugging the usb cord from it, and it detected mine.. so i cant see that fixing the problem, but thanks for the advice
Click to expand...
Click to collapse
I see what you mean. The only reason I suggest a different USB port is that sometimes the computer you're working with can be stupidly finicky (I know this from personal experience), and you can plug in the same phone 8 times in a row - the first 7 times, nothing, and on the 8th time, it connects. It's also possible that his phone will be willing to connect to a port that's on the right side of the computer instead of the left side (or whatever other trivial thing the motherboard decides it wants). As he isn't able to do anything on his phone right now, swapping USB ports isn't going to hurt anything, and may possibly give him the connection.
I mention the drivers thing because if your phone is on an i897/i9000 rom and his was a cm7 rom (or vice versa), the computer would detect whichever one it had drivers installed for, but not necessarily the other.
Good luck either way, though.
Have you tried heimdall?
Sent from my SAMSUNG-SGH-I897 using XDA App
Try reinstalling the drivers. It has worked for me every time odin doesn't want to detect my phone, especially in download mode.
Try cleaning the USB plug on the phone... I cleaned mine last night, with a monitor wipe (clorox wipe type style but w/o all the acidic chemicals) and my phone is finally being detected in Heimdall on my mac. (canned air was not enough)
ktiedt said:
Try cleaning the USB plug on the phone... I cleaned mine last night, with a monitor wipe (clorox wipe type style but w/o all the acidic chemicals) and my phone is finally being detected in Heimdall on my mac. (canned air was not enough)
Click to expand...
Click to collapse
This is one of the most pointed solution, is possible that your phone's usb port has been damaged on some pin with the jig
thanks guys.. i will get to trying your ideas right now.. let you know how it comes..
holeindalip said:
Have you tried heimdall?
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
i did try it before.. but i think im going to try it again. last time if i remember, it said it worked, but it didnt fix it.
and as for other suggestions.. when i plug the phone in, i hear the sound that the phone is detected, that quick "duh duh" notification, so the usb connection must be fine.. hopefully heimdall might help

[Q] PC Recognizes phone as DVR??? and other issues

Hello all and thanks for any help in advance. Ive been searching the site for several days trying to find a solution to my problem an so far nothing i do seems to work. so heres the issues:
the wife dropped her samsung galxy s, since then it has been stuck in a boot loop. I did the volume, power button thing and i think it put the phone in recovery mode? the android is there and an open box is displayed now, this continually flashes on the screen. the phone does nothing else. no other buttons seem to make any changes. i plug the phone into my pc, windows 7, with ODIN. the pc recognizes the phone as a "DVR"??? i know its crazy but thats what it shows. ODIN will not recognize the phone. i do have another galaxy s. i can plug it into the pc and everything works like it should. so i know its not odin, pc, cable, etc, issues. its definately a phone issue.
is there anything i can do to save this phone? i saw where you could buy a resistor and plug it into the phone and force it into a DL mode. will this help? im up to trying anything you guys come up with to fix this.
Thanks again for your help.

custom binary blocked by FRP lock

Scenario:
User had a Galaxy S6 T-Mobile and the USB would charge but not allow a data connection (no detection in windows).
Phone is rooted.
User was playing around in "developer options" and accidentally enabled OEM lock somehow.
Now the phone says "custom binary blocked by FRP lock" when the phone boots and then shuts off.
He gave it to me and I've read about several fixes involving Odin but I am unable to get any computer to detect the phone while in download mode.
I thought that maybe the USB module was bad so I meticulously removed and replaced the USB module (I have all the right tools after doing screen repairs for years).
It didn't make a difference. The phone will charge with USB but it won't boot except to download mode and it won't detect on any PC that I try it on. It's not a driver issue, it doesn't even detect at all so you never get to the install driver step.
Is this a brick now or is there any hope besides motherboard replacement?
Kafluke said:
Scenario:
User had a Galaxy S6 T-Mobile and the USB would charge but not allow a data connection (no detection in windows).
Phone is rooted.
User was playing around in "developer options" and accidentally enabled OEM lock somehow.
Now the phone says "custom binary blocked by FRP lock" when the phone boots and then shuts off.
He gave it to me and I've read about several fixes involving Odin but I am unable to get any computer to detect the phone while in download mode.
I thought that maybe the USB module was bad so I meticulously removed and replaced the USB module (I have all the right tools after doing screen repairs for years).
It didn't make a difference. The phone will charge with USB but it won't boot except to download mode and it won't detect on any PC that I try it on. It's not a driver issue, it doesn't even detect at all so you never get to the install driver step.
Is this a brick now or is there any hope besides motherboard replacement?
Click to expand...
Click to collapse
I always recommend smartswitch... have you tried that one?
Smartswitch won't work because the computer won't detect the phone USB for some reason
Any other thoughts?
I know bumping isn't cool but I'm a couple of days away from taking this thing to the shooting range.
Idk man... try another pc?
That's usually what other user day to ppl...
britchel said:
Idk man... try another pc?
That's usually what other user day to ppl...
Click to expand...
Click to collapse
Not the PC. I've tried multiples.
https://forum.xda-developers.com/galaxy-s6/general/samsung-reactivation-lock-bypass-t3417151
Taje a look on this
britchel said:
https://forum.xda-developers.com/galaxy-s6/general/samsung-reactivation-lock-bypass-t3417151
Taje a look on this
Click to expand...
Click to collapse
Thank you but that is only for Verizon. There is no maintenance boot mode for Sprint Galaxy S6
Kafluke said:
Thank you but that is only for Verizon. There is no maintenance boot mode for Sprint Galaxy S6
Click to expand...
Click to collapse
The only method I've been successful with has been with using Realterm to make my way into replacing the Google.loginservice.apk
Mrm27 said:
The only method I've been successful with has been with using Realterm to make my way into replacing the Google.loginservice.apk
Click to expand...
Click to collapse
Thanks, the problem is I cannot get the phone to detect on any PC with any USB cable. I even replaced the USB module inside the phone thinking maybe it was faulty. Something is preventing it from being detected.
Just checking back one more time before I take this perfectly good phone to the shooting range. Any more thoughts from anyone?

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